The DEX Show: A Show for IT Change Makers

The DEX Show: A Show for IT Change Makers

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

Episodes

"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson

June 23, 2026 • 30 mins
Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolv...
Listen
Watch
Mark as Played
Transcript

The End of the "Job" as We Know It! What's that mean for DEX?? Phil Kirschner Is Back

June 17, 2026 • 41 mins
Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders must rethink how work is designed—not just automate existing processes. We discuss why most change initiatives fail, what AI means for workplace strategy, how organizations can over...
Listen
Watch
Mark as Played
Transcript

Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani

June 9, 2026 • 36 mins
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations...
Listen
Watch
Mark as Played
Transcript

H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"

June 3, 2026 • 30 mins
Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into...
Listen
Watch
Mark as Played
Transcript

Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)

May 26, 2026 • 39 mins
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why huma...
Listen
Watch
Mark as Played
Transcript

Reality Byes The Birth of Mobile DEX (Opening the Black Box)

May 19, 2026 • 25 mins
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how M...
Listen
Watch
Mark as Played
Transcript

Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs

May 12, 2026 • 36 mins
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, an...
Listen
Watch
Mark as Played
Transcript

Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera

May 6, 2026 • 35 mins
Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes.

From meeting-room failures an...
Listen
Watch
Mark as Played
Transcript

Vibe Coding, Dune & Staying Human: Sam Gantner Unfiltered

April 28, 2026 • 34 mins
Sam Gantner is back on the show — but this one’s a little different.

We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online.

We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way h...
Listen
Watch
Mark as Played
Transcript

From Cloud Hype to AI Reality: A MASTERCLASS w/ David Linthicum

April 21, 2026 • 35 mins
David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value.

Now, as an independent analyst and widely followed commentator, he’s known for something rare in tech: cutting thr...
Listen
Watch
Mark as Played
Transcript

Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

April 15, 2026 • 29 mins
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic...
Listen
Watch
Mark as Played
Transcript

Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns

April 7, 2026 • 50 mins
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relyin...
Listen
Watch
Mark as Played
Transcript

Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs

April 1, 2026 • 33 mins
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT profess...
Listen
Watch
Mark as Played
Transcript

AI, Anxiety & 400 Open Windows: GEOFF WRIGHT RETURNS

March 24, 2026 • 40 mins
Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” matters more than ever. ...
Listen
Watch
Mark as Played
Transcript

Flow State in an AI Workplace – Digital Friction 1:1 with Mike Lovewell

March 18, 2026 • 31 mins
Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emer...
Listen
Watch
Mark as Played
Transcript

Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)

March 11, 2026 • 40 mins
In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimatin...
Listen
Watch
Mark as Played
Transcript

The Spark Avengers Unite: Dispatches on the FUTURE of IT (w/ Matt, Moe & Denis)

March 4, 2026 • 32 mins
Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras to complex root-cause ...
Listen
Watch
Mark as Played
Transcript

AlphaFold, Office Politics, and Mustafa Suleyman’s Two Futures (w/Benedict Lelijveld)

February 25, 2026 • 30 mins
In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Bene...
  • Listen
    Watch
    Mark as Played
    Transcript

    🔎 Productivity in the Age of AI – DEXOps 1:1 with Scott Pope

    February 17, 2026 • 28 mins
    In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report.

    Also: Arsenal. Briefly. 

    And yes, Tom still needs to upda...
    Listen
    Watch
    Mark as Played
    Transcript

    🪟 Same Work, More Windows: Why AI Isn’t Paying Off Yet (w/ Anthony Firmin)

    February 10, 2026 • 36 mins
    In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom 😭) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shal...
    Listen
    Watch
    Mark as Played
    Transcript

    Popular Podcasts

      Stuff You Should Know

      Stuff You Should Know

      If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

      Dateline NBC

      Dateline NBC

      Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

      Betrayal Weekly

      Betrayal Weekly

      Betrayal Weekly is back for a new season. Every Thursday, Betrayal Weekly shares first-hand accounts of broken trust, shocking deceptions, and the trail of destruction they leave behind. Hosted by Andrea Gunning, this weekly ongoing series digs into real-life stories of betrayal and the aftermath. From stories of double lives to dark discoveries, these are cautionary tales and accounts of resilience against all odds. From the producers of the critically acclaimed Betrayal series, Betrayal Weekly drops new episodes every Thursday. If you would like to share your story, you can reach out to the Betrayal Team by emailing them at betrayalpod@gmail.com and follow us on Instagram at @betrayalpod and @glasspodcasts. Please join our Substack for additional exclusive content, curated book recommendations, and community discussions. Sign up FREE by clicking this link Beyond Betrayal Substack. Join our community dedicated to truth, resilience, and healing. Your voice matters! Be a part of our Betrayal journey on Substack.

      The Joe Rogan Experience

      The Joe Rogan Experience

      The official podcast of comedian Joe Rogan.

      Emergency Intercom

      Emergency Intercom

      Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)

    Advertise With Us
    Music, radio and podcasts, all free. Listen online or download the iHeart App.

    Connect

    Explore

    iHeart

    Live Radio

    Podcasts

    Artist Radio

    Exclusives

    News

    Features

    Events

    Contests

    Photos

    Information

    About

    Advertise

    Blog

    Brand Guidelines

    Contest Guidelines

    Subscription Offers

    Jobs

    Get the App

    Automotive

    Home

    Wearables

    © 2026 iHeartMedia, Inc.

    • Help
    • Privacy Policy
    • Terms of Use
    • AdChoicesAd Choices