The DEX Show: A Show for IT Change Makers

The DEX Show: A Show for IT Change Makers

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

Episodes

AI Natives Don't Exist Yet: The New Career Reality | Mervyn Dinnen

August 12, 2026 • 32 mins
What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX Show to explore the changing relationship between technology and people, from Gen Z entering an increasingly uncertain workplace to older generations working longer and traditional career paths beginning to disappear. They discuss AI's impact on recruitment and HR, the growin...
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Workplace UTOPIA: What Would the Perfect Future of Work Look Like? | Reality Bites

August 5, 2026 • 31 mins
What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a future where AI removes friction without pretending to be human. They debate the end of PowerPoint, fixed job descriptions and the 40-hour week, while exploring creativity, m...
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AI, Risk & Reward at Aon w/ Simon Sankey & Laura Reeves

July 27, 2026 • 30 mins
As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value?

Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital Employee Experience has become the foundation of Aon's AI strategy. They discuss earning the right to innovate, building an AI-ready organization, measuring adoption beyond support...
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Creative DEX at Qualcomm: Scaling Innovation with Nexthink (w/ Christopher Ord & Seth White)

July 20, 2026 • 36 mins
Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices.

In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both empl...
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The Magic Quadrant and the Hardware Reckoning: DEXOps 1:1 w/ Scott Pope

July 14, 2026 • 25 mins
Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished ...
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⚽ 🌍 World Cup DEX Report EXCLUSIVE: How Streaming Impacts *Your* Digital Workplace

July 6, 2026 • 29 mins
What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise. 

The discussion explores why major live events expose hidden digital wor...
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Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)

July 2, 2026 • 37 mins
Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital workplace strategy. They also explor...
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"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson

June 23, 2026 • 30 mins
Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolv...
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The End of the "Job" as We Know It! What's that mean for DEX?? Phil Kirschner Is Back

June 17, 2026 • 41 mins
Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders must rethink how work is designed—not just automate existing processes. We discuss why most change initiatives fail, what AI means for workplace strategy, how organizations can over...
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Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani

June 9, 2026 • 36 mins
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations...
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H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"

June 3, 2026 • 30 mins
Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into...
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Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)

May 26, 2026 • 39 mins
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why huma...
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Reality Byes The Birth of Mobile DEX (Opening the Black Box)

May 19, 2026 • 25 mins
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how M...
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Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs

May 12, 2026 • 36 mins
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, an...
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Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera

May 6, 2026 • 35 mins
Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes.

From meeting-room failures an...
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Vibe Coding, Dune & Staying Human: Sam Gantner Unfiltered

April 28, 2026 • 34 mins
Sam Gantner is back on the show — but this one’s a little different.

We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online.

We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way h...
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From Cloud Hype to AI Reality: A MASTERCLASS w/ David Linthicum

April 21, 2026 • 35 mins
David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value.

Now, as an independent analyst and widely followed commentator, he’s known for something rare in tech: cutting thr...
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Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

April 15, 2026 • 29 mins
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic...
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Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns

April 7, 2026 • 50 mins
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relyin...
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Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs

April 1, 2026 • 33 mins
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT profess...
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