December 22, 2025 • 9 mins
Are you switching up at your job by using a 'work voice' instead of your normal voice?
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Do you have a work voice? We're live on ninety
three to three FLZ. It is The Joe Show, and
Ashley brought this up to me yesterday. She was talking
about her sister Megan. What does Megan do for a living?
Speaker 2 (00:13):
She works for Discover, the credit card company. She is
the person you call when you have a person in
your family that's deceased and you're calling about their credit
card accounts.
Speaker 3 (00:21):
So you said that Megan has a work voice.
Speaker 2 (00:24):
Yeah, she has that that work voice that you change
on when you're going into like a professional setting like
I have on right now.
Speaker 1 (00:30):
I'm assuming she's getting the kids ready for school and
everything right now.
Speaker 3 (00:33):
No school's out, and see she's out sleeping.
Speaker 2 (00:36):
What time is it. I don't want to, like, I'll
tek her to see if she's up.
Speaker 1 (00:38):
Yes, listen, you guys got to understand Megan's kind of awesome.
I never want to make her mad.
Speaker 2 (00:46):
She might respond, it's seven.
Speaker 4 (00:48):
She's a good mom too.
Speaker 3 (00:49):
Could you give an example?
Speaker 2 (00:51):
Yeah, I don't want to take it.
Speaker 4 (00:52):
Sorry, it's kind of like a professional code switch, because
we've talked about switching in the past. It's it's for
example and for us on the show and Terry. I'm
sure you can attest you be like, hey, this is
the Joe Show. What did you want to say?
Speaker 1 (01:05):
Yes?
Speaker 4 (01:06):
Service? Oh real quick, I'm gonna put you on hold.
Just make sure that your radio's down and.
Speaker 3 (01:11):
Wait.
Speaker 5 (01:11):
You have like yeah, I have like the work voice
for here, and then my other work voice is teaching kids,
so it's like a kid voice.
Speaker 3 (01:19):
What is your kid voice? It's like, oh, sweetie, Like
that's so silly of you.
Speaker 5 (01:23):
Like it's like you're the higher pitch and you're just
like very sarcastic, which you're like covering up, like oh,
like that was really bad, but like, oh that's okay,
like two thumbs up.
Speaker 2 (01:34):
Gotta have a customer service voice.
Speaker 3 (01:36):
You don't have a work voice?
Speaker 2 (01:38):
Yes, Hi, Yes, I was just calling because I need
two of my tires change. Do you know how much
it's gonna cost? Thank you so much? Can I schedule
appointment today? I appreciate it, have a great day, Thank you.
Speaker 3 (01:47):
I have a work voice.
Speaker 2 (01:48):
Let's hear it. When you get on a call, say,
somebody's calling you and it's you, gotta be very professional.
Do you change it? You're just like, hey, it's Joe,
what's up?
Speaker 3 (01:57):
Do you Oh.
Speaker 2 (01:58):
You don't have a word I've ever heard your like
customer service voice. I wouldn't even call it a work voice.
I would call it just a customer service voice.
Speaker 1 (02:05):
When we celebrated our fifth year anniversary of the show,
I went back and I listened to a lot of
like old shows, and.
Speaker 3 (02:11):
I talk like this a lot of time. Why are
you yelling? I don't know.
Speaker 1 (02:15):
I think I had like a problem. I think I
was probably just like really nervous. But I do know
like I think I talked like myself.
Speaker 2 (02:22):
Oh yeah, I don't think you've ever switched a tone
of your voice when you're on the phone, right M.
Speaker 6 (02:27):
I don't know.
Speaker 2 (02:28):
Now I gotta pay attention. I really don't because Jane
and Terry they one hundred percent do I know.
Speaker 3 (02:33):
I do. But do you I want to see something
real quick? Hold on, yeah, answering, let.
Speaker 4 (02:39):
Me see this.
Speaker 3 (02:40):
Jack, can you come in here real quick? Let's see
something real quick.
Speaker 5 (02:55):
Hey, Joe Show, do you have a work voice?
Speaker 3 (02:57):
Ah, you do kind of have a work voice like that?
Speaker 1 (03:02):
Oh my god, that was Terry crazy.
Speaker 3 (03:06):
Why do you do that?
Speaker 7 (03:09):
I don't know, that's just how the phone like?
Speaker 8 (03:12):
How are you like?
Speaker 4 (03:12):
This is Joe, Jo, how can I help?
Speaker 1 (03:14):
You don't know who he was calling, by the way,
A great job, getting really quick to the point. I
hope uh are quick with you?
Speaker 3 (03:27):
All right, I'll see in a second.
Speaker 4 (03:30):
Joe. I have seen him do like a work It's
hard for Joe to do it in the moment, but
we have seen him Ashley where he'll be either on
the phone with an insurance person an appointment and you're like, Hi,
this is Joe well and you know it's not. It's
not Joe Carbono either when he talks about or it's Joseph. Yeah,
it's Joseph. Or he's like, my reservation might be under Joey,
(03:53):
all right, thank you, thank you. He always says thank
you like a little kid, you know, Jess cute, it's
just tho.
Speaker 3 (04:06):
Jennifer. Do you have like a work type of voice?
Speaker 6 (04:12):
Yeah?
Speaker 9 (04:13):
You actually have to kind of be professional when you're
talking to people that are yelling at you.
Speaker 3 (04:17):
What do you mean? What do you do?
Speaker 2 (04:19):
Yeah?
Speaker 1 (04:20):
Manager Applebee's man, and people come in there mad.
Speaker 9 (04:26):
Well when they're sitting down and they don't get their
food right, or they have a bad day, and then
they want to take it out on you.
Speaker 2 (04:35):
It's not fair.
Speaker 6 (04:37):
No, it's not.
Speaker 9 (04:38):
But it's the name of the game in the restaurant business. Yet.
Speaker 1 (04:40):
Wow, Well, thank you for doing what you do. I
hope that people at least show you a little bit
of Imagine.
Speaker 2 (04:46):
Someone yelling at you think I will bring that to
your table. I'm so sorry.
Speaker 1 (04:49):
Also, imagine yelling at someone your food. Yeah, that's a
lot of power. That has a lot of power, Jennifer,
that is so interesting.
Speaker 9 (05:01):
I went from a cook to a manager, so yeah,
and then talking to people. It's kind of a different thing.
Speaker 4 (05:08):
So yes, Jennifer, which Applebee's do you work at?
Speaker 9 (05:13):
I now work at the one in South Lakeland. I
used to work as the one in Plant City.
Speaker 3 (05:17):
Nice. I love that, Jennifer.
Speaker 1 (05:19):
Thank you for calling in a oh my many know.
Speaker 8 (05:23):
Hello, this is Jules. How you doing today?
Speaker 2 (05:26):
I like that.
Speaker 3 (05:28):
Yeah, you gotta be professional. Hey can you say a man?
But like in that voice, hey, oh my man, how
are you doing today?
Speaker 8 (05:35):
This is Jules the Union. It's trying to drop off
your delivery. I'm talking like that. I hate it.
Speaker 2 (05:42):
That's not me, man, But sometimes you have to talk
like that, you know.
Speaker 8 (05:47):
I guess like, Okay, this is how I actually talk
at work all day. You know. I used to talk
to my co workers and I'm like, hey, how you
doing today? Oh? Man, you have a great day. How's
your ralcoing? O? Man? That sucks. Man. I wish I
could help you, bro, But you know, let them Let
you know. Joe actually does talk like he does all day,
you know, because even during Fortnite sessions and we hang
out and we'll rang it, he just dry. He tends
(06:08):
to drop more f bombs. That's it. Yeah, on the air,
he's not dropping that bombs off the air, he's dropping
that bom That's true.
Speaker 1 (06:17):
He would Oh if I could, it would change about
the show. It's just it would be a little bit
more colorful with our vocabulary.
Speaker 8 (06:28):
Dead too. Off air, he's amazing. What's going on?
Speaker 3 (06:30):
Hey?
Speaker 1 (06:31):
Man?
Speaker 3 (06:31):
Do you think maybe we could play Fortnite tonight?
Speaker 8 (06:35):
I mean, if you want to play with me on mobile? Yeah,
I got it. I've downloaded it.
Speaker 3 (06:39):
Yeah, figure out left I.
Speaker 8 (06:40):
Left my system? Yeah, I'll figure it out.
Speaker 3 (06:42):
Man, we'll figure it.
Speaker 8 (06:44):
The clapping of the cheeks. Let's keep going.
Speaker 1 (06:46):
Yeah, we gotta like Amazon, Yeah, PlayStation or something. We'll
figure it out. I'll text you what we got to
figure it.
Speaker 3 (06:53):
Out, Joe.
Speaker 2 (06:53):
It's not that serious.
Speaker 3 (06:54):
It is just a game.
Speaker 4 (06:57):
Are very serious. We're gonna hop on the sticks tonight
and play Fortnite. Hi Fortnite. This is Fortnite. Hi, this
is Make sure to like subscribe, share share, share share
share I got it.
Speaker 8 (07:07):
My co worker brought his eggbox.
Speaker 1 (07:10):
I'm hijacking, all right, beautiful, that's what we're gonna do. Hey,
my man, we'll talk to you later, Kayleie. Do you
have a work voice you're a nurse.
Speaker 10 (07:20):
I do, but I I pretty much talk how I
normally talk with my patient. But if they for raising
their voice at me and yelling at me, I have
to keep comic. I'm not allowed to yell back, or
I'm gonna be the one in trouble.
Speaker 6 (07:33):
Mmm, that's bugs You'm I spent a lot of time
in a hospital a couple of years ago and watching
everything that you guys have to go through.
Speaker 3 (07:44):
It was in One of Alyssa's best friends is a nurse.
Her name is Taylor. She's awesome.
Speaker 1 (07:50):
The stuff that you guys have to go through is insane.
And to hear the way that people talk to you too,
and I get it. They're going through a lot of stuff,
but once it's don't like the food stuff. These people
like you, you've taken care of you, You're gonna put
a needle in them. I mean, you could mess that up.
At any point, I'll.
Speaker 7 (08:08):
Be like running back in the hallway because I was
just coding a patient. A patient family members yelling at
me because I didn't bring them a diet pepsi on time.
Speaker 3 (08:14):
Yeah, it's ridiculous. My voice for them would be like,
what hurt you?
Speaker 4 (08:21):
I'm sorry, we don't have diet pepsi. We only have
diet coke. Is that okay?
Speaker 2 (08:25):
No it's not.
Speaker 7 (08:28):
But yeah, it's like they think that you are their
only patient and the only priority. So you have to
just keep a straight face though for the whole twelve
hours and yell and scream when you get in the car.
Speaker 3 (08:38):
No kidding. Well, hey, Kaylee, thank you for doing what
you do.
Speaker 7 (08:42):
Thank you.
Speaker 2 (08:43):
The nurses need to hire and you've got become accussed
all the patients out.
Speaker 3 (08:46):
That's what they need to do. Kaylee.
Speaker 1 (08:47):
Have you have you registered for the uh the love
for a legend thing that we're doing with such.
Speaker 3 (08:53):
A credit unions?
Speaker 8 (08:53):
Twice?
Speaker 7 (08:55):
I did it for my husband too, because he's a
nurse as well.
Speaker 3 (08:58):
Really, okay, Harry, we got to look in there.
Speaker 1 (09:01):
Look in the registrations, Terry, look at the registration for Kayley,
Kaylee and Veal Rico.
Speaker 3 (09:08):
All right,
Do you have a work voice? We're live on ninety
three to three FLZ. It is The Joe Show, and
Ashley brought this up to me yesterday. She was talking
about her sister Megan. What does Megan do for a living?
Speaker 2 (00:13):
She works for Discover, the credit card company. She is
the person you call when you have a person in
your family that's deceased and you're calling about their credit
card accounts.
Speaker 3 (00:21):
So you said that Megan has a work voice.
Speaker 2 (00:24):
Yeah, she has that that work voice that you change
on when you're going into like a professional setting like
I have on right now.
Speaker 1 (00:30):
I'm assuming she's getting the kids ready for school and
everything right now.
Speaker 3 (00:33):
No school's out, and see she's out sleeping.
Speaker 2 (00:36):
What time is it. I don't want to, like, I'll
tek her to see if she's up.
Speaker 1 (00:38):
Yes, listen, you guys got to understand Megan's kind of awesome.
I never want to make her mad.
Speaker 2 (00:46):
She might respond, it's seven.
Speaker 4 (00:48):
She's a good mom too.
Speaker 3 (00:49):
Could you give an example?
Speaker 2 (00:51):
Yeah, I don't want to take it.
Speaker 4 (00:52):
Sorry, it's kind of like a professional code switch, because
we've talked about switching in the past. It's it's for
example and for us on the show and Terry. I'm
sure you can attest you be like, hey, this is
the Joe Show. What did you want to say?
Speaker 1 (01:05):
Yes?
Speaker 4 (01:06):
Service? Oh real quick, I'm gonna put you on hold.
Just make sure that your radio's down and.
Speaker 3 (01:11):
Wait.
Speaker 5 (01:11):
You have like yeah, I have like the work voice
for here, and then my other work voice is teaching kids,
so it's like a kid voice.
Speaker 3 (01:19):
What is your kid voice? It's like, oh, sweetie, Like
that's so silly of you.
Speaker 5 (01:23):
Like it's like you're the higher pitch and you're just
like very sarcastic, which you're like covering up, like oh,
like that was really bad, but like, oh that's okay,
like two thumbs up.
Speaker 2 (01:34):
Gotta have a customer service voice.
Speaker 3 (01:36):
You don't have a work voice?
Speaker 2 (01:38):
Yes, Hi, Yes, I was just calling because I need
two of my tires change. Do you know how much
it's gonna cost? Thank you so much? Can I schedule
appointment today? I appreciate it, have a great day, Thank you.
Speaker 3 (01:47):
I have a work voice.
Speaker 2 (01:48):
Let's hear it. When you get on a call, say,
somebody's calling you and it's you, gotta be very professional.
Do you change it? You're just like, hey, it's Joe,
what's up?
Speaker 3 (01:57):
Do you Oh.
Speaker 2 (01:58):
You don't have a word I've ever heard your like
customer service voice. I wouldn't even call it a work voice.
I would call it just a customer service voice.
Speaker 1 (02:05):
When we celebrated our fifth year anniversary of the show,
I went back and I listened to a lot of
like old shows, and.
Speaker 3 (02:11):
I talk like this a lot of time. Why are
you yelling? I don't know.
Speaker 1 (02:15):
I think I had like a problem. I think I
was probably just like really nervous. But I do know
like I think I talked like myself.
Speaker 2 (02:22):
Oh yeah, I don't think you've ever switched a tone
of your voice when you're on the phone, right M.
Speaker 6 (02:27):
I don't know.
Speaker 2 (02:28):
Now I gotta pay attention. I really don't because Jane
and Terry they one hundred percent do I know.
Speaker 3 (02:33):
I do. But do you I want to see something
real quick? Hold on, yeah, answering, let.
Speaker 4 (02:39):
Me see this.
Speaker 3 (02:40):
Jack, can you come in here real quick? Let's see
something real quick.
Speaker 5 (02:55):
Hey, Joe Show, do you have a work voice?
Speaker 3 (02:57):
Ah, you do kind of have a work voice like that?
Speaker 1 (03:02):
Oh my god, that was Terry crazy.
Speaker 3 (03:06):
Why do you do that?
Speaker 7 (03:09):
I don't know, that's just how the phone like?
Speaker 8 (03:12):
How are you like?
Speaker 4 (03:12):
This is Joe, Jo, how can I help?
Speaker 1 (03:14):
You don't know who he was calling, by the way,
A great job, getting really quick to the point. I
hope uh are quick with you?
Speaker 3 (03:27):
All right, I'll see in a second.
Speaker 4 (03:30):
Joe. I have seen him do like a work It's
hard for Joe to do it in the moment, but
we have seen him Ashley where he'll be either on
the phone with an insurance person an appointment and you're like, Hi,
this is Joe well and you know it's not. It's
not Joe Carbono either when he talks about or it's Joseph. Yeah,
it's Joseph. Or he's like, my reservation might be under Joey,
(03:53):
all right, thank you, thank you. He always says thank
you like a little kid, you know, Jess cute, it's
just tho.
Speaker 3 (04:06):
Jennifer. Do you have like a work type of voice?
Speaker 6 (04:12):
Yeah?
Speaker 9 (04:13):
You actually have to kind of be professional when you're
talking to people that are yelling at you.
Speaker 3 (04:17):
What do you mean? What do you do?
Speaker 2 (04:19):
Yeah?
Speaker 1 (04:20):
Manager Applebee's man, and people come in there mad.
Speaker 9 (04:26):
Well when they're sitting down and they don't get their
food right, or they have a bad day, and then
they want to take it out on you.
Speaker 2 (04:35):
It's not fair.
Speaker 6 (04:37):
No, it's not.
Speaker 9 (04:38):
But it's the name of the game in the restaurant business. Yet.
Speaker 1 (04:40):
Wow, Well, thank you for doing what you do. I
hope that people at least show you a little bit
of Imagine.
Speaker 2 (04:46):
Someone yelling at you think I will bring that to
your table. I'm so sorry.
Speaker 1 (04:49):
Also, imagine yelling at someone your food. Yeah, that's a
lot of power. That has a lot of power, Jennifer,
that is so interesting.
Speaker 9 (05:01):
I went from a cook to a manager, so yeah,
and then talking to people. It's kind of a different thing.
Speaker 4 (05:08):
So yes, Jennifer, which Applebee's do you work at?
Speaker 9 (05:13):
I now work at the one in South Lakeland. I
used to work as the one in Plant City.
Speaker 3 (05:17):
Nice. I love that, Jennifer.
Speaker 1 (05:19):
Thank you for calling in a oh my many know.
Speaker 8 (05:23):
Hello, this is Jules. How you doing today?
Speaker 2 (05:26):
I like that.
Speaker 3 (05:28):
Yeah, you gotta be professional. Hey can you say a man?
But like in that voice, hey, oh my man, how
are you doing today?
Speaker 8 (05:35):
This is Jules the Union. It's trying to drop off
your delivery. I'm talking like that. I hate it.
Speaker 2 (05:42):
That's not me, man, But sometimes you have to talk
like that, you know.
Speaker 8 (05:47):
I guess like, Okay, this is how I actually talk
at work all day. You know. I used to talk
to my co workers and I'm like, hey, how you
doing today? Oh? Man, you have a great day. How's
your ralcoing? O? Man? That sucks. Man. I wish I
could help you, bro, But you know, let them Let
you know. Joe actually does talk like he does all day,
you know, because even during Fortnite sessions and we hang
out and we'll rang it, he just dry. He tends
(06:08):
to drop more f bombs. That's it. Yeah, on the air,
he's not dropping that bombs off the air, he's dropping
that bom That's true.
Speaker 1 (06:17):
He would Oh if I could, it would change about
the show. It's just it would be a little bit
more colorful with our vocabulary.
Speaker 8 (06:28):
Dead too. Off air, he's amazing. What's going on?
Speaker 3 (06:30):
Hey?
Speaker 1 (06:31):
Man?
Speaker 3 (06:31):
Do you think maybe we could play Fortnite tonight?
Speaker 8 (06:35):
I mean, if you want to play with me on mobile? Yeah,
I got it. I've downloaded it.
Speaker 3 (06:39):
Yeah, figure out left I.
Speaker 8 (06:40):
Left my system? Yeah, I'll figure it out.
Speaker 3 (06:42):
Man, we'll figure it.
Speaker 8 (06:44):
The clapping of the cheeks. Let's keep going.
Speaker 1 (06:46):
Yeah, we gotta like Amazon, Yeah, PlayStation or something. We'll
figure it out. I'll text you what we got to
figure it.
Speaker 3 (06:53):
Out, Joe.
Speaker 2 (06:53):
It's not that serious.
Speaker 3 (06:54):
It is just a game.
Speaker 4 (06:57):
Are very serious. We're gonna hop on the sticks tonight
and play Fortnite. Hi Fortnite. This is Fortnite. Hi, this
is Make sure to like subscribe, share share, share share
share I got it.
Speaker 8 (07:07):
My co worker brought his eggbox.
Speaker 1 (07:10):
I'm hijacking, all right, beautiful, that's what we're gonna do. Hey,
my man, we'll talk to you later, Kayleie. Do you
have a work voice you're a nurse.
Speaker 10 (07:20):
I do, but I I pretty much talk how I
normally talk with my patient. But if they for raising
their voice at me and yelling at me, I have
to keep comic. I'm not allowed to yell back, or
I'm gonna be the one in trouble.
Speaker 6 (07:33):
Mmm, that's bugs You'm I spent a lot of time
in a hospital a couple of years ago and watching
everything that you guys have to go through.
Speaker 3 (07:44):
It was in One of Alyssa's best friends is a nurse.
Her name is Taylor. She's awesome.
Speaker 1 (07:50):
The stuff that you guys have to go through is insane.
And to hear the way that people talk to you too,
and I get it. They're going through a lot of stuff,
but once it's don't like the food stuff. These people
like you, you've taken care of you, You're gonna put
a needle in them. I mean, you could mess that up.
At any point, I'll.
Speaker 7 (08:08):
Be like running back in the hallway because I was
just coding a patient. A patient family members yelling at
me because I didn't bring them a diet pepsi on time.
Speaker 3 (08:14):
Yeah, it's ridiculous. My voice for them would be like,
what hurt you?
Speaker 4 (08:21):
I'm sorry, we don't have diet pepsi. We only have
diet coke. Is that okay?
Speaker 2 (08:25):
No it's not.
Speaker 7 (08:28):
But yeah, it's like they think that you are their
only patient and the only priority. So you have to
just keep a straight face though for the whole twelve
hours and yell and scream when you get in the car.
Speaker 3 (08:38):
No kidding. Well, hey, Kaylee, thank you for doing what
you do.
Speaker 7 (08:42):
Thank you.
Speaker 2 (08:43):
The nurses need to hire and you've got become accussed
all the patients out.
Speaker 3 (08:46):
That's what they need to do. Kaylee.
Speaker 1 (08:47):
Have you have you registered for the uh the love
for a legend thing that we're doing with such.
Speaker 3 (08:53):
A credit unions?
Speaker 8 (08:53):
Twice?
Speaker 7 (08:55):
I did it for my husband too, because he's a
nurse as well.
Speaker 3 (08:58):
Really, okay, Harry, we got to look in there.
Speaker 1 (09:01):
Look in the registrations, Terry, look at the registration for Kayley,
Kaylee and Veal Rico.
Speaker 3 (09:08):
All right,
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