When you start a business, the first thing that should come to mind is the experience. A great experience shouldn't be for the customers only but for the employees too. It's all about building a team of people who have one purpose in mind and that is to grow your company. Join Steve Farber as he sits down with John Mamon, the CEO of mPowered IT, a firm that focuses on delivering full IT support services for small-time business owners. John believes that customer experience is the key to his success. John is also the author of The Extra Scoop, a wonderful book about the art of great customer service. Learn the core values in order to create a great working environment with the right people, the right culture, and the right experience.
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