Home Improvement Show 04-19-25

Episode Transcript

Speaker 1 (00:17):
Good morning and happy Easter weekend to you. It is
wonderful to have you here on this Saturday morning. I
am Gary David and this is the Home Improvement Show
of the Midlands on one O three point five FM
and five sixty AMWVOC. Coming up in the hour, we'll
talk about the process with Marcus Greenwell, the owner of
Lifetime Cabins Encountertops, and we can talk about the process

(00:39):
because they do more than just sell countertops. They sell them,
they fabricate them, they install them. We'll talk about it
all with Marcus. James Carwell will be joining me. He
is the owner of Freedom Plumbing. We'll talk about leak detection,
a very vital part of what plumbers do. He's on
the way, but we get the program roll this morning
with Russ Marcsey from Fishing Touch Team. Russ, good morning,

(01:02):
my friend.

Speaker 2 (01:03):
Good morning, Gary, good to be here today.

Speaker 1 (01:06):
We also are delighted to introduce you to a guest
you brought in with you, and that is Lisa Jurgensen
via lo On Interiors and interior designer. Lisa, it is
wonderful to meet you.

Speaker 3 (01:16):
Glad to be here, Gary, so nice to meet you.

Speaker 2 (01:19):
Finally, some people see you every morning? Do you really
every morning?

Speaker 4 (01:25):
I do?

Speaker 1 (01:25):
Well, thank you, I appreciate dat. Ready, Well, it's it's
it's very nice to meet you. And I'm curious here,
see because you know, I think interior designers okay with
you know, working with you know this, you know thing
or that thing, but an interior designer when it comes
to working with painters like Russ the folks and Finishing
Touch team, how does that does that work?

Speaker 2 (01:47):
Oh?

Speaker 5 (01:48):
It works?

Speaker 3 (01:49):
It works. I have to Well, first of all, we'll
back up that Russ and I met. Gosh, we've known
each other for about.

Speaker 2 (01:58):
Long time Lisa fifteen. Yeah, and say it at least
I've been in business for a while, so you have.

Speaker 3 (02:03):
It's been my go to painter, but uh.

Speaker 1 (02:07):
Mine too now by the way, yeah, he.

Speaker 3 (02:10):
You can't find anybody better than than Rest and his
team Finishing Touch. But I of course that's like the
number one item to check off on clients is painting.

Speaker 6 (02:26):
I need a paint.

Speaker 3 (02:26):
I need to paint. And uh there's been times i've
you know, Russ has come in he's and I can
take you back through like our steps because I would
like for you to know how how it's how we
lay it out, but they've maybe gone with somebody that's
you know, well, my friend recommended so and so, and
they always come back to me what happens it does

(02:49):
like can you get russ In or you know, it's
just they and I'll lay out what he does for me.

Speaker 7 (02:57):
But yeah, and I always appreciate that least. I mean,
we've been working together so long, right that we know,
we know how each other works. We've been doing we've
done so many jobs together, and you know what you're
gonna get, right, just like I do. I know what
I'm getting. When Lisa's on the job and she's designing everything,

(03:17):
she's coordinating everything right, because it's not just paint with her,
it's she's coordinating tiles, she's coordinating cabinetry, all sorts of
stuff all the time. So there's a lot of logistics
with all that, right, a lot of planning, a lot
of communications things like that. So her and I work
together extremely extremely well with that. And that's that's tough

(03:39):
sometimes right with with with some people because they don't
have all their ducks in a row or whatever the
case is. But she knows what she's getting with.

Speaker 1 (03:47):
Us as well as it talks about me.

Speaker 7 (03:52):
Yeah, but but yeah, it is a process, like you said,
isn't it, Lisa, Yeah.

Speaker 2 (03:57):
It's a process.

Speaker 1 (03:58):
So yeah, so we're talking about more than just pain
now because oh yeah, you got to tie everything together.
By the way, is agreeable gray now officially out? It's
mentioned quite a bit question because we had a whole
house a few years ago, is that the whole house
was an agreeable gray?

Speaker 2 (04:16):
Yeah?

Speaker 7 (04:17):
Though, well, yes, it's a neutral. It goes well with
a lot of different things, right, Lisa, But so the
grays were in for like would you say they're starting
to go out?

Speaker 1 (04:27):
You know.

Speaker 3 (04:29):
The last home improvement show you were asking about trends.
You know, what's in and what's out, And honestly, yeah,
there there's a lot of things that do that are
more in the forefront each year, and then they get
pushed aside and something else comes.

Speaker 2 (04:43):
But it makes these decisions well exactly, we're not.

Speaker 3 (04:47):
It's it's all of what the homeowner likes. You know,
if they like a seventies look, I'm not going to
go in and try to change that.

Speaker 2 (04:54):
You work with it.

Speaker 3 (04:55):
And you know, some of the like the neo classics
probably are out, but I still probably have some remnants
of that in my home.

Speaker 7 (05:03):
So little to Lisa, because you don't push things on people. Okay,
it's their home, they have to live there, right, You're
not trying to push your agenda, your look or whatever.
You work with what they have and what they like.
And that's why I've always loved working with it. I mean,
it's a and that is you know, that's unique sometimes.
I mean, I'm telling you it's it's She does a
really really good job with that.

Speaker 1 (05:23):
We normally think, Lisa, if somebody hiring an interior desire
to come in and you know, put together the look
they're looking for in their home. But I suspect that
there are times when you're going in situations where somebody's
either flipping a home or not anticipating keeping it, or
maybe they're gonna put it on the market and sell it.
Now that's a different approach.

Speaker 2 (05:41):
Isn't it. It is?

Speaker 3 (05:44):
But this is where Russ really comes in. So what
I'll do is go into homeowners and they want to paint,
and in their mind they're just thinking, oh, they're just
going to come in, just pick a color and little
slap it up. Yeah, And when Russ comes in, what
we do is we walk the whole space that they want,
and he notices such imperfections on the ceiling. The homeowner

(06:07):
might not even think it's a big deal, but it's
a big deal. Once you repaint, they'll pick out, you know, cracks,
they'll have to go back through and retate the ceiling,
you know, just.

Speaker 2 (06:16):
Fix We see it all. I really do, really And if.

Speaker 3 (06:20):
He doesn't take care of that first, and you have
to educate the client that they're not going to come
in and just just paint. It's a process, it's steps.
And so he points out things that if we don't
take care of this, this isn't going to look good,
or this isn't going to look good, and so now

(06:41):
we kind of know. So I really appreciate that about,
you know, him finding things that I might not even see.

Speaker 1 (06:48):
You know, when you all came in and did our
master bathroom a few months ago. At first we started
talking about it, I had no idea. And now that
you know, I mean, day one ain't painting getting done
on day one. It's all preper work, Garrett, it's all
stand and down, it's all fixing the imperfections. And in
our case, and this was just a you know, not
even a big master bathroom. Okay, So so day one

(07:10):
was that day two, the guys came in and put
the paints up. But then at the end of that
day he said, you know what, that's not quite dry
as quick as we want to and we don't want
to put another coat on it right now. So you
know you all took the time over the course of
three days. Yeah, it's right to finish the job. That's
that's what's needed.

Speaker 7 (07:29):
You know, you don't want to rush anything like that
because it it does affect the finish, you know, it
absolutely does. And there's just a process to everything, and
every situation is different, every house is different. There's just
so many variables in all of this, right, and there's
a process for each one of those. And the key

(07:50):
is just knowing all of those processes, what you need
to do, how you need to go about it, and
being able to pivot I guess right in the moment
to dominate those things and you know, go about it
in a different way. I mean, we do this all
the time. And it's not just about I mean, look,
it's not just about quality, right, Like the quality is

(08:11):
number one. But we're a business, so we have to
do it, you know, efficiently, to make the company the
most money obviously, and that's what we're in business for,
but it's you know, quality, and then you know how
quickly is it going to take all these different things.
We pivot all the time, so we might try two
three different things actually going about something and it doesn't

(08:35):
work and we've got to switch up and we go
a different way and it works out great, you know,
and we save some time doing it. And we do
this all the time, right, but you got to know
what you're looking at as you go into it. And
again we just you know, Lisa, we've been working together
for over fifteen years. I think, actually, how long have

(08:56):
you been in business for I've.

Speaker 3 (08:57):
Been twenty over twenty two years, twenty.

Speaker 7 (09:00):
That's what I thought. Yeah, so this summer will be
at twenty three as well. That's a long time. It's
been kind of stuff a long time.

Speaker 3 (09:06):
So you'll know what my clients want, and they want
somebody that's going to protect their furniture, protect their floors
coming in, be careful if they have to move any.

Speaker 2 (09:19):
One.

Speaker 3 (09:19):
Thing that we did discover is we don't like messing
with blinds, and they will take them down but blinds
are window treatments. So I've got a team. And that's
what's so important of an interior designer is if you
don't have that a team, then they are The clients

(09:39):
are dependable, dependent on who I bring into their home.
And it has to be someone that's loyal, that's honest.
They can unlock the door, go in. I don't worry
about them. And Russ has been that person because they
start early and they I give them the code to
the home and the homeowner has to They're relying on

(10:00):
me to bring in an honest, dependable person that is
going to protect their their problems.

Speaker 1 (10:05):
Because you're like a contractor in this business. I am right, essentially, Yeah,
you lay out the vision and then you put all
the people together and bring them in folks like finishing
touch team to get the job done right.

Speaker 3 (10:17):
And they depend on who I bring in. And the
other thing is they know that I'm going to make
it like they know if something was missed, you know,
and not everything's perfect, but.

Speaker 2 (10:29):
It Russ will come back eights later, exactly a month
later later. I mean, we do.

Speaker 7 (10:35):
I tell folks that all the time, you know, So
we'll finish a job let's say, excuse me, And I
always tell them we'll do a walk through at the end, right,
But I always tell them I don't care if you
see something two months from now.

Speaker 2 (10:50):
Maybe you know, we.

Speaker 7 (10:50):
Don't see everything right now. We're just walking through. It's
bright out, it's sonny. Whatever the case is, you see something,
call me, it will be more than happy to take
care of it. We're all human, you know, there's things
that get missed. Sometimes we try really hard not to
obviously right, but occasionally there is and that's to me,
that's a big distinctive portion of it as well. I mean,

(11:13):
coming back taking care of things. Just it's all about integrity,
right at the end of the day. That's what it
really comes down to. And and our names are on
this and we go the extra mile to always make
sure that it's right. Lisa, and I think that's why
you and I have worked out so well for as
long as we have. It's because we were both like
minded like that as well, we really are.

Speaker 1 (11:32):
And yeah, let me just mention this too, because on
the front end, like you were talking about earlier imperfections
and things pointed out, Russ's esteem will point out that
your typical homeowner or business owner wouldn't even notice. Truth
of the matter is, when the job is said and done,
you guys are looking for imperfections afterwards that you see

(11:52):
that I don't see.

Speaker 7 (11:54):
We are always yeah, no, always it's uh And sometimes
you don't see the imperfect right, Lisa, until you put
a coating on something. Okay, that's a lot of times
the case. So you know, we have to prepare for
that and not just leave it right Like, once it's
visible and we see it, we have to take care

(12:14):
of it because it's at the end of the day,
it's just going to make our paint job look better.
It's going to make her overall job look better, and
it's just, you know, the next right thing to do.

Speaker 1 (12:22):
So let me ask you this, Lisa, I mean, how
does this process work when when someone contacts you. I
guess I could run the gamut from well I just
need a little bit of help with this, or I
need a whole wholesale change here, right, what do you start?

Speaker 3 (12:36):
So a lot of times a homeowner might want two
rooms at you know, I'm just looking at two rooms.
Maybe down the line, I could do you know, another
at another room. And so Russ is fine. His team
is fine with coming in and this is what I
like about him, and a lot of painters don't do this.
They send me the scope of work. Two coats, where

(12:57):
were the areas that we're doing, all the way down
trim baseboards, you know, around a medallion. It's just very
detailed scope, which I like because we have to we
have to make sure that everything is covered there. There
was a client in the past that came back and
this It wasn't Russ, but it was another painter and

(13:19):
on his scope he said two coats, but he was
there every day with that painter and he only did
one coat and that turned into a big deal.

Speaker 2 (13:26):
Yeah for me.

Speaker 3 (13:27):
So you have to have that scope and not just
so well we'll come in and do this and that
they go back and look at it. And then it
saves us as well, because it could be where I
thought y'all were going to do the bathroom and that
never was on we never had talked about it, or
never was on the scope. So it's important for Russ
and I to have that scope to give to the

(13:48):
client so they know the.

Speaker 2 (13:50):
Homeowner right right, Well, we're out of time here.

Speaker 1 (13:52):
Look at that time flies when we're having line. Well, Lisa,
it's it's v al On Interiors.

Speaker 2 (13:58):
That's right.

Speaker 1 (13:59):
How do folks reach you for your expert advice?

Speaker 3 (14:01):
I am on the website v Alon dot com.

Speaker 1 (14:04):
It's VI I E E L A N.

Speaker 6 (14:07):
That's correct.

Speaker 1 (14:07):
Vl on dot com.

Speaker 3 (14:08):
Elana Tears. I'd love to help anybody, and I'll send
Russ their way because he's amazing.

Speaker 2 (14:14):
I wouldn't trust anybody else.

Speaker 1 (14:15):
Yeah, and of course Finishing Touch Team Finishing Touch Team
dot com.

Speaker 2 (14:19):
Yeah, we'll just call you on your personal self or
just call me.

Speaker 1 (14:22):
Yeah.

Speaker 2 (14:22):
Eight oh three four six seven six seven five nine.

Speaker 1 (14:25):
All right, Lisa, wonderful to beat you you.

Speaker 2 (14:27):
Too, Gary, thanks so nice.

Speaker 6 (14:29):
Yes, thank you.

Speaker 1 (14:30):
We'll see you soon.

Speaker 3 (14:31):
Thank you.

Speaker 8 (14:34):
Lifetime Cabinets and Countertops is your locally owned source for countertops.
Great selection, great prices, and they pride themselves on superior
installation and customer service. The owner, Marcus will even personally
come out to do all your measurements. See the selection
online at Lifetimecabinets sc dot com or stop buy one
of Lifetime Cabinets and Countertops two conveniently located showrooms on

(14:58):
Fernandina Road in Columbia, Chapin Road in Chapin and check
out the hundreds of slabs in stock, granite, marble, courts,
court site. They've got it all and if you can't
find exactly what you are looking for when you're there,
and that's rare, they will find it. And it's not
just kitchens and bats. Lifetime Cabinets and Countertops does outdoor patios, vanities, bars,

(15:20):
man caves, you name it. Lifetime Cabinets and Countertops Fernandina
Road in Columbia, Chapin Road in Chapin and online at
Lifetime Cabinets sc dot com.

Speaker 1 (15:32):
Hi is Gary David. Looking to refresh your home or
business with a fresh code paint. Call Finishing Touch Team.
Finishing Touch Team for outstanding service, quality and professionalism. There
are reasons why they've been so successful doing business now
in Columbia for twenty two years. Their service and quality
stands out in the painting industry and speaks for itself.
Don't hire just another painter, hire the Finishing Touch Team

(15:53):
perfection with unwavering commitment to superior craftsmanship and customer service.
Free estimates and ten percent off for first responder bets
and nurses. Find out more at Finishingtouchteam dot com. Welcome
back to the Home Improvement Show of the Midlands on
What three point five FM and five sixty am WVOC.

(16:15):
And there he is Marcus Greenwell, the owner one time
en countertime better than ever. Who I understand? People just
walk up through the street now, I say, aren't you
Marcus Greenwall?

Speaker 2 (16:24):
Yeah, yeah, you're on the radio with Gary David And
you know what, I'm used to seeing you over there
with those big old headsets on and everything, and always
wondering what you're hearing in those headsets.

Speaker 1 (16:37):
Sometimes more than I want to.

Speaker 2 (16:40):
Do you hear? Do you hear yourself talk when you
go on there?

Speaker 1 (16:43):
Yeah?

Speaker 2 (16:43):
Yeah, okay, I didn't know if it was kind of
like muffled.

Speaker 1 (16:46):
I've been hearing myself talk to me since I started
talking more what sixty four years ago. I've heard enough
of me talking now.

Speaker 2 (16:52):
I think I love it. I love it. I feel
so privileged to be here. Oh thank you? Well, yeah,
I love it.

Speaker 1 (16:59):
You know, say you guys have been on since the
start of.

Speaker 2 (17:01):
This show, yeah, this segment.

Speaker 1 (17:04):
How many years?

Speaker 2 (17:04):
Home?

Speaker 1 (17:05):
Eight years at least?

Speaker 2 (17:06):
Yes, yeah, no longer. So hundreds of shows. Oh yeah,
I love.

Speaker 1 (17:10):
It so so so thanks thanks to you. Guys for
supporting the program.

Speaker 2 (17:13):
Everybody is just so nice that I've have multiple people
this past week have come in Marcus, Hey, how's it going.
I recognize your voice. You know, it's so good to
see you finally, and you know we've been listening to
you for so many years. And and uh, now we're
coming in to do business. Yes, family, family, Yeah.

Speaker 1 (17:34):
We just you know we're here and you're there, but
you know we're so Yeah, you want to meet this guy.
Where will you be today?

Speaker 2 (17:41):
By the way, I will be out in Chapin today,
one fifty three Chaping Road. Yeah, I've got all the
slabs of granted out there. I've got court site, I've
got marble slabs. I've got court slabs to look at.
If you can't find it at my one fifty three
Chaping Road location, chances are you're gonna have, you know,

(18:02):
to go look in Charlotte. Actually, I do have a
couple of local distributors. I can starchy with slab distributors.
I almost called the fabricator, so so we'll take it
and fashion it to your kitchen or your a bathroom.

Speaker 1 (18:16):
This is how the business started originally. Right is fabricator correct? Okay,
and and you know that term the fabrication process involves
a lot of stuff.

Speaker 2 (18:27):
Yeah, yeah, what on?

Speaker 8 (18:28):
What on?

Speaker 1 (18:29):
Incompas? What on you said about fabrication? What are we
talking about?

Speaker 7 (18:32):
Here?

Speaker 2 (18:32):
We go, we do all the measuring. I'm the owner.
I go out and measure every single job. And it's
it's kind of comical. I I take every single phone call,
and uh, matter of fact, I'm pretty busy. So if
I don't catch a call, I will call you back.
Even if I miss the number and don't leave a message,
I'll be like, hey, this is Marcus. Did you call me.

(18:56):
That's a good point. And uh, I got two locations. Uh, David,
my brother is gonna be at Piney Grove. What I
call pine Grove is forty twenty Fernandina Road. My brother's
gonna be out there today from ten to six, and
then I'm gonna be at Chapin from ten to six.

Speaker 1 (19:14):
And we talk so much about the remnants. Let's be
very clear here. If you want to see the remnants,
selection take the trip company. See. Yeah, well that's where
the remnants are.

Speaker 2 (19:26):
That's where the big stuff is, all the pieces. I've
got thousands of pieces, is what I like to say,
because I always say I'm granite rich and cash poor.
So y'all I need to get rid of some of
these please probably retire if I sold them all.

Speaker 1 (19:41):
You're still selling these remits at your costs, right.

Speaker 2 (19:44):
At my cost. Yeah, So if you come in, we'll
we'll take some measurements, bring me the measurements, and we'll
take some measurements of the remnant piece, and if it's
big enough, we'll give you a special deal on it
and put you on the schedule. We are pretty busy
right now. Uh, four to six weeks, Uh is the
average turnaround. I am bumping people up there ahead of schedule.

(20:06):
Matter of fact, Raymond Stingray Fowler, he's the he's the
champion boxer that was out of White Rock Boxing. Good
friend of mine. He's uh, he's been bumped up a
week on his install so we're stalking. We're installing him Monday.
As a matter of fact. Yeah, He's battled cancer and
boxers and all kinds of different things in his life.

(20:26):
He's a real champion.

Speaker 1 (20:27):
It's a great story.

Speaker 2 (20:29):
Yeah, yeah, yeah. Even giving back to the community's acknowledged
that state capital up there on the floor. That's pretty impressive.

Speaker 1 (20:38):
Yeah it is.

Speaker 2 (20:39):
I've never been up there.

Speaker 1 (20:41):
Yeah, they don't want me up there you're talking about
to say about them?

Speaker 2 (20:48):
Yeah, so so then so the fabrication part. You you
bring me to measurement, I'll come up take the measurements
of the remnants with you and go find help find
your peace, depending on what the wife are, you know,
significant other? Is that what they want? You know, because
us guys, we don't really care typically, and I can

(21:09):
help with that process, make it easy. As a matter
of fact, I'll spend a couple of minutes in the
showroom just talking first, just to see what you know,
what you guys or you want, and I'll i'll take
you by last what two weeks ago we were talking
about the customer that walked in in ten minutes, they
walked out they already had their selection made signed up. Yeah,

(21:32):
in ten minutes. So I mean, now you and Anne
were a little different story.

Speaker 1 (21:37):
It was a little We're two and a half hours
on a hot August afternoon out there. Man. Yeah, she's
a little picky, which is.

Speaker 2 (21:45):
Me too, me too, I get it, I know, right,
But yeah, she's awesome.

Speaker 1 (21:50):
And again we talk about remnants. Yeah, I like to
say these aren't used, they're unused.

Speaker 2 (21:56):
That is correct. We're not allowed to sell used pieces.
So actually we take out a lot right now. We
just crush it and run, you know, crush and run
or whatever. Put it in the put it.

Speaker 1 (22:06):
You're not allowed to sold anything.

Speaker 2 (22:08):
Well, I don't know if I am or not, but
I don't do I don't allow it. Okay, Well just
let my mom when I said that.

Speaker 1 (22:17):
I'm the boss, and I say, this is the way
it goes.

Speaker 2 (22:19):
Yeah, yeah, we may maybe we could, but it's just
too I got enough to do to try to sell
some new new stuff and it's not so anyway. So
what you're saying is this, if somebody comes in and
does a kitchen, then I have the left over piece
from that kitchen, which is a brand new piece. It
might have some age on it from sitting outside because

(22:41):
I got so many of them. So that's why I'm like,
I'll selling it costs. Come on down, let's talk, you know,
let's get rid of this mess. As matter of fact,
if you mentioned Gary, I'll even give you a special deal.
Oh yeah, yeah.

Speaker 1 (22:55):
I love it today. I am worth something.

Speaker 2 (22:57):
Special deal for you. Special Gary, carry get the special deal.

Speaker 1 (23:01):
From Marcus.

Speaker 2 (23:02):
Yeah, all kind aside though, regardless of who's coming in
the door, I'm gonna take care of you. I'm gonna
give you a good price on it. You send your mom, dad, brother, sister,
you know, I'm gonna treat them like family too.

Speaker 1 (23:14):
So we're talking about the fabrication process. So you you know,
somebody comes out in your selection, whether it's you know,
a big full slab or a couple of slabs, or
a remnant or whatever it is, whether it's a granite
or courts or a court site right, or marble or
a marble, and then the next step in the process
is the fabrication stage. What all happens there?

Speaker 2 (23:36):
Yeah, So what they do is they'll take my measurements.
After I'll come out and take the measurements at the
house and I'll get the center line of the sink backsplash, heights,
go over any special details, and then I'll take that
to the shop in the back. They will then pull
the piece out, put it onto the cutting table, cut
it to your specific area, and then cut the holes

(23:58):
in it will inside of the sink holes. We actually
include sinks in our pricings regardless if you use our
sink or not. It's already included in the price, because
I'd rather use my sink. Trust me, it's just a
little more detailed on some of these other sinks, you know,
as far as getting the holes exactly right and all that,
so it takes a little extra work. So I'll provide

(24:20):
for the sink, I'll drill the holes for the faucet,
and i'll install it. We'll remove whatever you have on
the tops, so all you have to do after I
leave is put the plumbing back in. We don't do
any we're not licensed plumbers, so we're not allowed to
do that in your house. I could do it in
my house, but I can't do it in yours. But

(24:40):
but you can hire a plumber. I do have a James.

Speaker 1 (24:42):
Car Well, James, Yeah.

Speaker 2 (24:44):
Freedom Plumbing. Y'all might have heard him here before.

Speaker 1 (24:46):
You may have it if I tell you'll be hearing
him in just a few minutes.

Speaker 2 (24:49):
All right, he's coming up soon. I did a huge
job for James, and recently too, so he's building a
big old house.

Speaker 1 (24:56):
I did.

Speaker 2 (24:58):
Yeah, I did all this granted, and I think I
think that's what we I'm pretty sure all we did
was granted. We did granite kitchen, bathrooms. Like he's got
a brand new house, so he's got granted all over
the place. The only thing he didn't do was the
tree cut down with the stump and make a table
out of it.

Speaker 1 (25:16):
You couldn't talk about it that one. Huh.

Speaker 2 (25:20):
I did that at my house. But matter of fact,
I could do that at your house. We can make
you cut a tree down, make a stump and put
the table right on top of it.

Speaker 1 (25:28):
Yeah.

Speaker 2 (25:28):
I got thousands of remnants that we could do it perfect. Yeah.

Speaker 1 (25:32):
So once you get through the fabrication process, let's talk
about We haven't really spent any time talking about this.
I happen to know because y'all have done several installed
jobs for my family over the years. But the installation
process itself.

Speaker 2 (25:46):
One to two hours. My guys there are boom boom
in and out. They don't go they don't they don't
go in there. And I always say this, they don't
stand out in the yard smoke cigarettes and talk on
the phone all day. They go in there and there
it's like a well machine. They're like boom, boom, boom.
And my head, my lead guy, he runs them like
he I mean he tells them. It's like like one

(26:06):
guy knows what the other guy's doing. The other guys
I mean like I'll have a big crews clockwork. Yeah,
and they're like, boom boom. One guy I'll be in
there taking off the countertop. The other guy I'll be
up there setting up the cutting station. Because we cut,
we cut. The only things we tip typically cut at
the house are the back splash pieces because we cut
everything off of my measurement. So if it's not right,

(26:28):
I know who to talk to, and I also one
of the so so what they do is they'll do
the whole job boom boom boom, quick in and out
one to two hours. There are some jobs that take longer,
like full back splash jobs where we have to cut
out the holes there on site. We do cut those

(26:49):
on site because it's it's so job specific. If it
was if I was a little half inch off or
something like that, or a quarter inch off, it could
show on the outlets. So it's better to make those
cuts outside, not inside, of course. But yeah, so and
then uh, and then you wait twenty four hours before
you get your plumbing in. That's pretty important. Yeah, let

(27:12):
all those silicons and stuff set up. That way, you
don't get dirt in a silicon. You don't jimmy to
sink around. And even though we clip them, that's one
thing not everybody does, Garry, is we'll flip the stone
off over and put and groove out the stone and
put a clip in there and clip the sink to
the bottom. So you always hear these these horror stories

(27:33):
about people's sinks dropping, It don't happen with us because
we clip on. My insists every job gets clipped and
the uh. And we also put rebar in the front
of the sink and in the back of the sink
as well as the cook top areas, so that way
if somebody does make a little booboo and get their
little you know, sit up on the countertop, which we don't.

(27:56):
We don't want you dancing on the countertops, but house
you know, hey, if you do, you know, we do
put rebar in the front, so we are getting some
added protection in the bag.

Speaker 1 (28:10):
Feel free to dance on the countertop as long as
it's from a lifetime.

Speaker 2 (28:13):
Yeah, we do. We do also support our our overhangs
and islands with some big heavy half inch steel like
we'll put in long rods. One's one, I'll call it
teeter totter, and that's like if you don't have a
wall on the back, and it'll be like literally a
teeter totter, so if you push down on it, it'll

(28:34):
give it support in the back where and then another
one is the short supports. If you have a wall built,
we'll actually be able to drill the steel and put
We custom make these at the shop and we drill
the holes in the steel and attach them to the
back wall two by four. So well, we'll take it up.
We'll take it from start to finish at the house.

(28:56):
A couple hours in out and you got a brand
new at first.

Speaker 1 (29:00):
Job I be all did for us. I thought they
must have forgotten to do something, because they sure were
it out in a hurry. But I mean, your guys
are just that good. Yeah, and it's they clean up afterwards.
And the only reason you know you were there because
you got a brand new, beautiful counter.

Speaker 2 (29:14):
Oh I love it. Yeah, thank you Gary.

Speaker 1 (29:17):
Yeah.

Speaker 2 (29:17):
So so one time I was taking a picture of
the job and everything, and I was on the way
out the kitchen and I took a picture. I didn't
even realize at the time and one of my workers
were down there on the baseboard cleaning the baseboard with
a rack. I was like, how about that, you know,

(29:37):
I mean, who's going to go down there and clean
up that good? Whenever they're wiping down baseboards.

Speaker 1 (29:42):
You mentioned, I think last time you were here, that
court site, yeah, which is the natural. The courts is
the man made, which has been very hot. Yeah. Oh
the court site though the natural is seems to be
trending these days.

Speaker 2 (29:59):
Huh yeah. Yeah, for people that are wanting to stay
in their houses and remodel them and fix them up,
and they're actually taking out the Level one granted, and
I have I love Level one granted. I mean we
sell it a ton of it. But some people are
tired of Ubatuba and you know, the tan stuff and

(30:20):
all that is how they they're describing it to me.
I've got the gold stuff. They're like they want to
get you know, they've been in there for fifteen years
now and they're like, I just want to change. I
want the white and the gray, you know. And the
Courtzight has a lot of those properties in it, and
it's got a natural stone so it's beautiful, you know.

(30:40):
So it's got some beautiful marbling effect in it. But
it's harder than quartz. It's harder than granted, it's harder
than marble. Really yeah, on the on the hardness scale.
So it's now you got diamond, quartzite, granted, quartz, marble,
you know, and on down old and a.

Speaker 1 (31:01):
Lot of people like the marble for the look. Because
you're telling me you get a court site could give
you a similar a similar.

Speaker 2 (31:09):
Similar look to marble. Yeah, it looks like marble. Yeah,
but it's short. It'll dole your knife out just like granted.

Speaker 1 (31:15):
Huh okay, because that's I mean, it's interestingly enough, that's
one of the stones over the years that we talked
very little about.

Speaker 2 (31:23):
I know. It's just well, it is very expensive too.
So if you know, if you're wanting to spend, if
you're willing to spend some money, if you're not, I mean,
you know, you can't. You can't be budget minded and
call the court sit out at the same time. Yeah,
for example, yeah, I mean, you're gonna be one hundred
dollars at least some of them. I had one I
quoted the other day was two hundred and fifty six dollars.

(31:45):
Most of them are in the one hundred dollars range. Yeah,
square foot, but I quoted one. We've got two local
suppliers and one of them's got one of them's got
some stuff. It's two hundred and fifty six dollars exactly.

Speaker 1 (32:00):
Yeah. You do a lot of those, you know, really
really really high end.

Speaker 2 (32:04):
Oh yeah, a lot of decorators. We love decorators. I mean,
it takes a little bit more to take care of them,
but it's worth it because you know, they're they're nice,
they know what they want, you know. So it's not like,
you know, it's good to have a decorator in some
cases because you know they can tie everything in together

(32:26):
and they're trained for it and all that. So so yeah,
a lot of the decorators are pinning it toward pushing
towards some quurt sites and stuff like that. I've got
Page Butler interior. She loves, she loves quurt site beautiful.

Speaker 1 (32:39):
Yeah, we're at a time, my friend.

Speaker 2 (32:41):
Sorry, man, come on, let's drink some more coffee and
talk some more.

Speaker 1 (32:46):
Lifetime Gabbus and counter tops today.

Speaker 2 (32:49):
Yeah, we were voted best in lexingon County Now Lexing
and Life magazine or something like that lexan lexand chronicle,
that's what it is. Yeah. Yeah, by the way, so
well yeah yeah, one fifty three Shaping Road. That's where
I'm going to be ten to six and I'm also
out there on Wednesdays. If you can't make it today,
my brother is gonna be at forty twenty Fernandina Road

(33:13):
over by greens Costco Northern Toole all that good stuff.
The golf cart guy. Oh yeah, yeah, yeah, my buddy
and uh, I'll tell you more about that later. He's
a good friend of mine, like he takes care of us.
So and anyway. Eight oh, you can reach me on
my cell. Give me some measurements or some square footage

(33:35):
of your kitchen eight O three seven seven to two
It comes to my cell twenty two, twenty seven seven
twenty comes to my cell. And then I can give
you my number. If you want to text me a
picture of I'll give you my cell another. Heck, I
don't want you call me up. I'll hook you up
for a good time. Yeah, marks creen, the best.

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(34:13):
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Speaker 6 (34:23):
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(34:45):
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Speaker 10 (35:17):
Joe James Carwell, the owner of Freedom Plumming.

Speaker 1 (35:32):
James, good morning to you and thanks for getting up early.

Speaker 4 (35:34):
Wells man, Good morning Gary.

Speaker 1 (35:36):
Yeah, I'm doing well. I'm doing well man. Anytime it's
the weekend, I'm doing well. We It's been a while
since we've talked about this, but we talk about plumbing,
and you know, people think of the usual things. You know,
I got a league, I got a drip, I gotta
something backing up. I mean, you have a solution for
anything and everything when it comes to plumbing. And I

(35:57):
guess over the years your job has gotten a bit
easier with the advance of technology.

Speaker 2 (36:01):
Huh.

Speaker 4 (36:02):
That is true, absolutely, whether it's sewer cameras to help
us pinpoint exact issues and sewer lines and how deep
they are, and you know, to leak detection equipment and
uh and backflow testing. So yeah, it's it's definitely made
things easier.

Speaker 1 (36:22):
Well back in the old days. I mean, how did
you go about doing some of these same things before
the advent of all this technology. Man, it had to
be a hit and miss. Try on air. How how
did it work?

Speaker 4 (36:32):
There were some technology out there, but it is definitely
improved over time, especially in the in the leak detection
industry and in the sewer line industry. You know, cameras
have been around since I've been plumbing, but uh, you know,
it's got a lot easier to uh to locate lines

(36:52):
and and where they're running through the yard. You know,
you used to only be able to locate the endo
the camera head. Well now you can. There's a line
locate we have on our new camera system where you
can actually trace the entire line and you don't have
to follow just ahead. You know, you can push it
all the way through and trace exactly where the thing
runs through the ard or underneath the slab or anything

(37:14):
like that.

Speaker 1 (37:14):
That has a couple of things right for the homeowner
or business owner. It makes the being able to track
it down a whole lot faster. So that's saving your
money right there, and you're having to tear up a
lot less stuff.

Speaker 4 (37:27):
Yeah, especially when the leak detection stuff, and you know,
when you got to bust the slab up, you want
to be pretty much right on the mark. You don't
want to have to bust out more than you need to.

Speaker 1 (37:39):
I guess without getting too deep into weeds here. I mean,
how does this work? Get well? I guess the camera
on the end of this kind of sees that, right,
I mean, this is not It's a simple I guess,
isn't it. Yeah.

Speaker 4 (37:50):
So the first thing we got to do on a
sewer system like that is if there's a blockage, you
got to clear the blockage because you really can't see
anything underwater. So once we get the water out of
the line in the camera down and find out what
is causing the issue. And and on sewer lines, you know,
if it's an outside blockage is typically route related. Yeah,
I would say the majority of them is route related.

Speaker 1 (38:13):
And probably you got in your front yard.

Speaker 4 (38:16):
Yeah, those are one of the big offenders for sure.
But we get the camera to that area, we can
see what's going on. We turn on the locate and
then we go out with our locator and pinpoint where
we're at in the art and you know, once we
get to that spot, we can tell exactly how deep
it is and be able to give an accurate quote

(38:40):
up front before we do any work. That way, there's
no surprises for the customer.

Speaker 7 (38:45):
You know.

Speaker 4 (38:45):
The last thing you want to do is say, hey,
is this much and then well you've got to dig
out another five feet and we got to go back
to the customer and say hey, you know it's going
to cost. That's the last thing we want to do
is go back and say, hey, it's gonna going to
be more than we thought. So you know, we once
we give a prisis that's the price. So unless something
drastically changes, you know, with a repair, we don't go

(39:08):
back and make adjustments. Now, there are some things that
are unforeseen with remodels and things like that. I didn't
know there was a bent pipe running up a certain
wall and that's got to be relocated for them to
take a wall out. So things come up and definitely
change where you have to go back and say, hey,
we're gonna need to make some adjustments to the cost here.
But you know, for the most part, we try to

(39:32):
get right on the estimate and as accurately as possible.

Speaker 1 (39:36):
Yeah, that's all.

Speaker 4 (39:36):
That definitely helps with that.

Speaker 1 (39:37):
There was the reason why they call them a good
faith estimate.

Speaker 4 (39:39):
Right, that's right, so upfront pricing.

Speaker 1 (39:43):
Yeah, you told us a story years ago, and if
I recall correctly, James, it had to do something with
a camera and a cat.

Speaker 4 (39:53):
Yeah, yeah, that was that was a crazy one. I
just recently posted again on our book page. But there
was a cat stuck down an old dry it out well,
I would say about fifty feet down or so, wow,
and some gentlemen flew in from California that does cat

(40:16):
rescues and dog rescues and things like that, and we
helped them extract that cat, and you know, it healed
up and was adopted out to a family. And it's
funny that that video actually made it all the way
to a news station in Lithuania, if I'm not mistake.

Speaker 1 (40:37):
Yeah.

Speaker 4 (40:39):
So yeah, that was a cool experience that our better
camera definitely helped in the recovery of that cat.

Speaker 1 (40:46):
So it's the same cameras you used today to the
day leaks.

Speaker 4 (40:50):
The same one. Now, the newer one we have again
it has a little bit more capability, but we still
have that original camera that so the.

Speaker 1 (40:57):
New one extracted the cat all by itself. In other words,
you didn't need a guy from Californay knew we could
do everything. I guess located. It was just.

Speaker 4 (41:08):
Visual is basically all we needed for the gentleman that
flew in from California to help him do what he does.
And you know what he does, he's good at it,
and I guess that's why he flew in from California
to saving the kid.

Speaker 1 (41:23):
That's an expensive cat rescue right there. Man, it's astrophe.
So so let me ask you this, James on the
on the the customer end, Okay, Yeah, if if you've
got a leak in a toilet or a sink, I
mean that's obvious, but you have a leak in a
line somewhere, it's not always as obvious. How do you know,
aside from saying I guess they're saying a water bill,

(41:44):
it's like outrageous.

Speaker 4 (41:47):
So luckily with these newer meters, the digital meters that
that a lot of these municipalities are installing, they can
contact you, whether it be a door hanger or I
phone and let you know, hey, we've we've noticed that
you have a steady water flow. Through your meter and

(42:08):
kind of alert you to it before you get that
astronomical bill. So that's that's kind of a neat development
on their end to be able to kind of give
you a heads up that day you got something going
on that's that's out of the ordinary, which would be
like a just a concept water flow twenty four hours
a day going through your meter. So once we see

(42:29):
that and we go to the home, you know, we
know at that point that they got water running somewhere.
So we go through the process of checking toilets, you know,
because a lot of times a toilet can run and
that the phill valve and the toilet might not be
shutting off all the way, and sometimes you can't hear
it unless you take the lid off and actually put
your ear up to that phill valve to figure out

(42:52):
if it's a if that's the problem, if that's not
the problem, and it's nothing obvious, then you know, we
if there's a cross space, we go under the house
and check that, and if it's not in the cross space,
we try to isolate the line outside and if it's outside,
then we need to do an actual leak search with

(43:12):
our leak detection equipment, which you know is basically like
a supersized dethoscope, and it allows us to hear what's
going on underneath the ground, underneath the slabs and things
like that. We'll help us pinpoint where the problem is.

Speaker 1 (43:28):
Okay, so it's not just visual, it's it's it's audio.

Speaker 2 (43:31):
Two.

Speaker 4 (43:33):
Yeah, the audio is definitely helps location of the leaks. Now,
we do have some you know, infrared camera stuff that
we can use to see temperature changes, you know, so
a lot of times the hot line and you know,
if it's under a slab, the hotline tends to go
bad quicker and we'll fail earlier than the cold line.

(43:56):
So we can take the infrared camera and kind of
use that to see any temper differentials in the concrete
and a lot of times that can tell us give
us a general idea of where that leak is originating from.
If it's on the hot side, you'll see that glowing

(44:16):
red in that infrared camera. So that helps us. And
then you know, we try to pinpoint in even more
with the with the steposcope, I guess you could call it.
And we can also introduce air into the system so
that air if the water's traveling to that spot will

(44:37):
come out of that hole in the pipe and it'll
almost sound like a boiling sound, and not kind of
even more pinpoints where that leak is coming from. You're
only going to hear that sound wherever the leak is
because that's where the air is bubbling up.

Speaker 1 (44:55):
But again, back in the old days, before all this technology,
and especially again as you say you got a line
or a slab, you get just got to start somewhere
and start start busting up concrete.

Speaker 4 (45:05):
I guess it's either that or just abandon what's in
the ground and go run overhead with it, either in
the attic or you know, in between fours, whatever you
have to do. Then you cut the main coming in,
you take it into a different area of the house
where it can be accessed accessed in the future, and

(45:26):
then you know, you run the lines above ground, either
in the ceiling or in the attic, and just abandon
the whole system that's in the ground.

Speaker 1 (45:37):
I think you've told us before that typically these days
homes built on slab, they're not running a new construction,
not really running these water lines underneath that slab anymore.
Is that right?

Speaker 4 (45:48):
I would hope not right. It's really is really not necessary.
You can you know, we're building a home right now,
and I put a piece of condo it end there.
They should be porn the slab net week and I'm
just going to run my water service into that conduit
and into the wall of the garage and then from

(46:08):
there you can just install your system in between the
floors or in the attic, or you know whatever the
best method is at that point. And if anything wherever
happened to that one piece of pipe that's under the concrete,
because the conduit's there, you can cut each side of
the line, pull that pipe out, and insert a new
one without messing with the concrete. You don't have to

(46:31):
cut some dry wall out, of course, but that's a
lot easier to do and rip out a floor and
bust up concrete. So yeah, hopefully they're not putting in
the slab anymore because you know, it's just to me,
it's unnecessary, and eventually a pipe is going to fail,
and when it does, you know, that's a lot more

(46:52):
work to go through a slab than it is to
cut a wall and make a reverir.

Speaker 1 (46:57):
And then you repoor the slab afterwards.

Speaker 4 (47:00):
Oh yeah, you got to whatever kind of flooring you
got down has to come up. Then you got to
bust the concrete up. Then there's a vapor barrier. You
gotta cut the vapor barrier. A lot of times there's
you know, welded wire mesh in the concrete that you
got to cut out, and then you got to put
some type of stuff back in there and fill it
back in with the concrete, let it dry, and then

(47:22):
the flooring guys can come back in and put the
flooring back in. We've had somewhere, you know, the whole
double vanities had to be ripped out because the leak
was right underneath to the vanity. So, you know, typically
when you're dealing with a slab leak, a lot of
times insurance gets involved because it can get quite costly

(47:42):
depending on what needs to come out and what needs
to happen to get the repair done.

Speaker 1 (47:46):
And not just the cost involved, which is substantial, but
the time involved, because you know, you can pour concrete
one day and start living on the next.

Speaker 4 (47:55):
Yeah, it's you know, especially when you know, let's say
it's in the middle of a kitchen, you've got to
create a containment area because you start jackhammering and you
got concrete dust and everything else, and you don't want
that going all over the kitchen and then having to
call in a cleaning company to take care of the cleanup.
So you create a containment area with plastic and you know,

(48:19):
try to minimize any kind of dust and keep it
as clean as possible. So that's added cost. But you know,
you have to keep the customers safe from that dust
because you know, not something you want to breathe in
and you don't want to make a mess. So yeah,
that's just another expense that you have to go through
when doing a slab repair. Now, if it's in a

(48:42):
bathroom or something like that, you can typically just close
the door and tape it off if need be, and
do what you got to do, open a window and
keep that dust down and then do the cleanup afterwards
in that one bathroom.

Speaker 1 (48:57):
For someone listening today that it does live in a
home or as a business on us built on a
slab not a foundation, there is there any way to
know as the homeowner or a business owner whether you've
got Lee's water lines in that slab or somewhere else.
I mean, is there a way to easily for the
you know, some of that doesn't mony thing about plumbing.
To be able to figure that out.

Speaker 4 (49:18):
It could be difficult, you know. If I would hope
when purchased, there would be that information, you know, during
the purchase of the property or the home, or whatever
the case may be, that they can kind of tell
you what's going on with the system or a home inspection,
I'd be able to tell you, but sometimes sometimes it

(49:39):
can be difficult to figure out where the lines are
one of them.

Speaker 1 (49:45):
Yeah, I wanted to circle back around on something you
mentioned earlier that there has really nothing to do with
our conversation here, but you talked about running toilets and such.
If I recall correctly, a while back, we had a
conversation because a lot of us will do this, I
mean I've done it many times. Yeah, you got a
running to there's something wrong with the flapper, for example,
and so just go out and the by a new one.
But you have to be kind of careful in what

(50:08):
you put in there, because you've got to be sure
you got a good seal. I want to say, you
give us some advice a while back on on how
to go about that properly.

Speaker 4 (50:18):
Yeah, So typically you want to put back what's in there.
The difficult thing with doing that is somebody might have
done something that toilet before you're messing with it, so
they may have put the wrong parts in. You know,
sometimes it can be hard to tell whether or not
that thing's been worked on before. So typically what you

(50:39):
can do is there's usually the brand on the bowl,
and then there's a model number stamped into the porcelain
inside the tank. So you take the tank off and
you look typically in the back right hand corner and
leave either be a stamped you know, model number or
embedded into the porcelain a model number of that specific brand,

(51:03):
so you can look up, you know, the internet nowadays
you can typically find what you need based off the
model number and the brand and make sure you're putting
the correct part in. Because again, as I said in
the past, not every flapper is created equally. Some have floats,
some are adjustable. Not a big fan of those. They

(51:23):
just don't seem to be as reliable. So I either
if it needs a float, go back with one with
a float instead of the adjustable. And you know, some
of them are flesh towers, so they just take a
like a washer almost it's a big rubber ring a
flat one that you replace the on the base of

(51:44):
the flesh tower and that's what seals and the easiest
way you can tell if it's a bad flapper, drip
some food dye in the tank. Let it sit for
a while. If you see that food dye color coming
into the bowl, then you know that water is escaping
the tank and going into the bowl. And of course
your ball is never going to overflow unless there's a blockage,

(52:05):
so it just runs down the down your drain system
because that bowl is only going to fill to a
certain level. That's a great tip when you flush and
it refills. So yeah, you might not notice water leaking
into your bowl unless you add that food color and
that'll let you know where they're not. That flapper is
holding the water in there and sealing properly.

Speaker 1 (52:26):
Bencom James Carwell, Freedom Plumbing. The guys the red big old, red,
white and blue trucks driving around all over town. How
can folks reach you if they need a little help
with their plumbing, James?

Speaker 4 (52:37):
They can give us a call at eight three four
four seven zero four seven to one, or visit our
website at Freedom dash Plumbing dot com.

Speaker 1 (52:43):
All right, thank you, my friend. We'll talk to you
next time.

Speaker 4 (52:46):
Thank you, Gary, have a good one.

Speaker 5 (52:49):
I'm James Carwell, local owner and operator of Freedom Plumbing
right here in the Midlands. After working as a plumber
for nearly a decade, I decided to open my own business,
and Freedom Plumbing was born because of my love for
this country and the great respect I have for the
men and women of our armed forces and our first responders.
I named my company Freedom Plumbing. What sets us apart

(53:10):
from other companies is our customer service. We have a
five star rating on Google, a five star rating on Facebook,
an A plus rating on Angie's List, and an A
plus rating with a Better Business Bureau. I'm James Carwell,
local owner of Freedom Plumbing and we look forward to
servicing you for all of your plumbing needs. Get fifty
percent off your next service call when you mentioned you

(53:31):
heard us on WVOC. Learn more at Freedom dash Plumbing
dot com. That's Freedom dash Plumbing dot com.

Speaker 1 (53:39):
Hi, this is Gary David. You've heard me talk for
years about Anthony John Construction and the wonderful jobs they
do for folks all across the Midlands. When it comes
to roofing and gutting, well it's the same people doing
the job, but the name has changed. That's right now,
It's Beaver Roofing and Beaver Gutters. Leave it to Beaver
for all your roofing and gutter needs. The same great
service and the same great folks behind Anthony John Construction,

(54:01):
just with.

Speaker 2 (54:01):
A new name.

Speaker 1 (54:02):
Eight oh three nine nine one roof and Beaverroofing dot
Com the gutter roofing work.

Speaker 2 (54:07):
Leave it to Beaver. Beaver Roofing and Beaver Gutters.