Home Improvement Show 06-03-23

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Episode Transcript

(00:17):
Good morning, my friends. Itis time again for the Home Improvements Show
in the Midlands. Wonderful to haveyou with us on this very first Saturday
of the month of June. I'mGary David here on one of three point
five FM and five sixty AM wVOC and worldwide of course on the iHeart
Radio application. Well they called itcoming up. We'll be talking to Robert

(00:39):
Pulliam Pulliam Restoration. He'll be inthe house here in a short while.
James Carwell, Freedom Plumbing, TerryNation Nation Builders. Maybe you're maybe not
in that particular or I haven't figuredit out yet, but when they show
up, I'll know. What Ido know is our first guests, Marcus
and Casey from Lifetime, cabmis andCountertops. Good morning, gentlemen, Welcome

(00:59):
to June. Good morning, Wellwe actually welcome to June Thursday. But
anyway, first we've seen you sincewe got into June years flying on by
which means all of us are gettingold, right, that's right already,
Moorial day. I mean that's younger, younger and younger every day. Well
you are speak for yourself, misterhealthy over there. Yeah, I didn't
get in the sauna yet. Thismorning though I was running a little bit

(01:23):
fast. First world problems. Todaywe're talking about getting you what you want.
Absolutely. Um, well, weyou know, we we have a
number of I talk about our ourathletics and our philosophy of business a lot
when when customers come in and youknow, the first you know principle that

(01:47):
we always the markets drills in USis under promise and over deliver. We're
going to you know, we don'tand then say and then try to do
better. Ye I mean that that'sjust you know, we don't want to
tell you something and then have togo back on us. So we're gonna
always, you know, just beupfront with you and honest and then if

(02:08):
we can do better. But anotherone, you know that I that I
personally, you know, have cometo kind of adapt as uh, seeing
our selection and what we try todo. Actually, kay does come from
the scripture. It's uh, youknow, you know, Paul says the
Fresh Grinthians. He says, I'vebecome all things to all men that if
by any means, I might savesome And his goal there is just to

(02:30):
say, look, you know,he was an everyman. I mean he
was very learned and very scholarly,and he spoke you know, multiple languages
and was able to communicate with peopleon their level. Uh, you know,
wherever he went around the Mediterranean,you know, he was able to

(02:50):
uh socialize and and really propagate thescripture. And that's kind of you know,
when people come into our story,you know, we want them to
meet them on their level, youknow, where whether it be a price
point, whether it be a certainuh stone, our style, or you
know, if they have a decoratorthat that's helping them with colors and things
like that. And we don't wantto force people into something they don't want,

(03:14):
so to speak, is what he'strying to say. Yeah, yeah,
we're we're gonna We're gonna listen towhat you have to say. And
so you know, my first questionwhen you come in is always hey,
you know a lot of people,you know, they'll start rattling off questions.
Sure, and they want to knowthis to have the other the difference
in the stones, and you know, we do have the ability to give
them that education, uh, moreso than I think of a lot of

(03:36):
our competitors in the area. Butwhen I try to you know, dialing
back and say, look, we'llget there. But what do you like
the look of before we move onthe man, I've got to comment here
because I tell you I didn't.I didn't anticipate a scripture lesson. I
mean, wow, yeah, thatwas my background for a while, the

(04:02):
Bible College seminary and um so youknow that's my degree. Actually my bachelor's
is in ministry. So I neverdid quite get finished with the masters.
But uh yeah, I mean eitherbut yeah, well for me, stone
doctor, stone doctor, that's probablynah we uh but but yeah, okay,

(04:32):
and I'm applying that secondarily. Imean, I'm not I'm not trying
to be all preaching everything. Butalthough he does, people to pray pray
for him all the time. Imean it's actually we all the uh what
it's it's a good turn of phrase. It's a it's a very good lesson
secondarily, not just spiritually. Andnow it's a look, we we really

(04:55):
do try to reach out to youindividuals. We want to get what you
want. Yeah, right, it'sgotta be. It's gonna be difficult at
times, because I'm sure it happensin every business. You've got somebody coming
in, well I know everything aboutthis. They're saying, you know,
I Google, Google is the worst. I mean, it just it really
hurts the sales process. Point you'regonna if you go to Google, you're

(05:20):
probably gonna set yourself back. Uh, you know, several hours of me
trying to unlearn are you get ridof because you expected Google to be the
expert? I mean, but that'smostly marketing materials these days. Oh sure,

(05:40):
everything pops up on that first pagenow is marketing material and that's that's
controlled by whoever has the money.Yeah, are the money, so I
mean the money first? Yeah,you're right. So yeah, I mean
a lot of that is is thesemanufactured materials, you know. And so
they're gonna tell you all the badstuff about the natural stone, even if

(06:01):
it's exaggerated or whatever. Um,they're not going to tell you, you
know, the benefits of the naturalstone like that. Like you know,
so love that grand stone. Imean it just looks better to me.
It has a higher intrinsic value,I believe because it is you know,
but uh, you're not gonna finda lot of that on the first page
of Google if you start googling.You know, court's first. Granted,

(06:25):
Well, my wife, for example, she's addicted to Pinterest. Okay,
so you know, yeah, wetalk. I don't know, I bring
this up way too often, I'msure. But you know, if you
go to Pinterest and you find wow, look at that countertop, ye,
and then you march your behind intoa big box store and show him a

(06:46):
picture of it. Huh yeah,right here, Okay, it's up hanging
off this shelf over here. Ifyou see it here, we can do
it for you. But now you'llbe like, oh, yeah, I
know what that is. I mean, honestly, I think this is this
is what you guys do. Yeah, right, exactly, and we're not

(07:08):
there for anything else actually, exactlyright. I spent a lot of time
looking through the emails that that ourvendors sent out of the new material that's
coming in on their live inventory ontheir websites. Uh. We rely a
lot on our partners uh, ourpartnership with Arcadia because they have, you
know, constantly new vocal vendor materials. Um. I mean, they create

(07:31):
a very boutique experience on the supplyside, and uh and we love that.
The all of our other vendors,you know BSI here in Town,
Easy Stones and Charlotte. Can wesay that if you know, if my
wife would up on Pinterest and findsomething for my one of these days outdoor
kitchen project. Yeah, I meanjust recently we just did that recently,

(07:54):
an outdoor kitchen projects. Did Shesent me screenshot of what she wanted from
Pinterest and yeah, you know,I found the stone you can find Okay,
they can be found exactly. Iwas like, that's the stone here
it is, Yeah, here's theprice. It's you know, we've got
for you. All right? Arethere and this is that's on a side

(08:15):
here? I mean, are theresome patterns or whatever that you just cannot
get anymore? I mean does that? Does that ever happen? Yeah,
that happened last week with the tropicalBrian. Yeah, we don't they because
this is natural stuff out right.Yeah, that's a great question. Yeah,
yeah, I mean they there aresome colors that they just out hoary.

(08:37):
I mean they just you know,because you have a limits natural resources.
Um now you know, maybe oneof these quartz companies can reproduce that
look you know, but uh yeah, there are as far as especially with
the natural stone, you can runout and as you get as you get
low, it gets more desirable.Lots of times, dude, So either

(08:58):
what used to be a level onenow I was like, oh no,
I love that color back in theday, and you know, trying to
find it into the level three orfour because of just you know availability.
Yeah, sin, but maybe they'llfind another Correy one of these days.
But regardless, I mean, thepoint is is it And we've we've talked
about this before pretty much. Ifyou can envision it in your home or

(09:18):
your business, you guys can makeit happen. Yeah right, yeah,
I mean, just think some measurements, maybe some pictures, you know,
the kitchen. Bring it up toCasey or or David out at Chaping,
Casey at from Nandina today? Areyou working for Nandina Road? Over by
Greens out but Costco? Every timeyou say the remind of the old kiss

(09:41):
song Cold gen time again around thecorner at the liquor store. Yeah,
just come get a bottle of wineand come see us. If you walk
in and don't see it, worry, yeah, firemall. Shortly Casey you'll
join you. Now I've lost mytrain of thought. We do come in,
you know what what we need fromyou? Before you know it's even

(10:05):
starting, as I was, ispictures just and a measurement. It's best
you can doesn't have to be fancy. But if you've got enough pictures and
a measurement, we can get youexactly measurement, even if you know it
doesn't have to be ill, getit down to the hundredth whenever I come
out and do the final measuring,and we do that after them, after
everything, I'll settled out. Andthis is what I'm gonna say from my

(10:28):
own experience with you guys. Okay, listen, Casey, Marcus, David,
all the guys in the shop.These guys know what are talking about.
Okay, this is me talking here. They know what they're talking about.
Case in point, I mean whenyou came out and measured for our
kitchen countertops, we had something inmind. You, on the other hand,

(10:50):
had something in might a little bitbetter. And uh it didn't cost
that much more, right, butit made a huge difference just by extending
that countertop, which is all wehad and thought of. So I guess
my point is, all right,you got your idea, go out and
see these guys, but don't bemarried to it, because you may find
out there's something a whole lot better. Yeah, Yeah, they can be

(11:11):
done. So and this is whatyou guys want to be. You're talking
to people that care, you know. Yeah, we want to see our
project turning out of the best.We want to we want to see the
pictures on Facebook. We want toyou know, see our name in a
good review because it means a lotto us. I mean, not just
for the publicity, but also justfor the you know, the pride of
workmanship. Right, So it startswith a visit Yea or chap Road.

(11:39):
If you want to see David okay, some rudimentary measurements, Yeah you can.
And if you haven't again, I'llsay this experience because the first time
we visited you guys for our bathroomvanities, we really had no clue exactly
what we were looking for. Now, if that's the case, that's fine,
because you'll find that these are patientpeople, even in a hot August

(12:01):
afternoon. Case, it was abouttwo hours. I had a roll of
taporite towels to my forehead, youknow, Marcus Case, he almost died
that and so MA duty on thatone. But but you know, you
have the plenty of places to goto to get a beautiful stone y'all picked
out too, by the way,Oh I love it. All the stones

(12:22):
we've gotten from you, Yeah,I love them. But again, here's
an idea. Go to your Facebookpage. Yeah yeah, yeah, because
it's the Pinterest for for countertops,right and where he's posted. Marcus supposed
to more and more every day.I mean some of some of these jobs
that people are coming up with newmaterials, and it's it's gonna be We're

(12:43):
gonna see some really cool stuff comingup over the summer. So keep up
with that Facebook page which is justlooking for lifetime cabiness counttop. Yeah,
lifetime cabinets countertops. And you cangoogle mine too for Facebook mine Marcus Greenwell,
the man, the famous Marcus Greenwell, I got a public the oncomes
see me, or if you don'twant to see him, just call eight

(13:05):
oh three. Yeah that's better sevenseven two twenty and guess who answers the
phone. Guys, and I'll takecare of you well like you're my brother
sister there because we are another fatherseven or daughter. I hate your father.
I cheat you like my brother.Y'all have a great weekend. Pulliam.
Restoration means business worried about the wellbeing of your property partner with Pulliam

(13:28):
Restoration, Columbia's largest and most wellknown mitigation company flood fire mold. We
have it covered. If you're aproperty manager or owner, called Pulliam Restoration
for all your mitigation needs. AtPulliam Restoration, we have the guaranteed fastest
response time and pride ourselves on gettingto you in minutes, not hours.
An emergency to you is an emergencyto us. It's your choice. Choose
Pollium Restoration at Pulliam two four sevendot com or give us a call at

(13:52):
eight o three Pulliam. Lifetime Cabinetsand Countertops is your locally owned source for
counter tops. Great selection, greatprices, and they pride themselves on superior
installation and customer service. The owner, Marcus will even personally come out to
do all your measurements. See theselection online at Lifetime Cabinets sc dot com

(14:13):
or stop by one of Lifetime Cabinetsand Countertops two conveniently located showrooms on Fernandina
Road and Columbia or Chapin Road.In Chapin and check out the hundreds of
slabs in stock, granite, marble, quartz, quartzite. They've got it
all and if you can't find exactlywhat you were looking for when you're there,
and that's rare. They will findit. And it's not just kitchens

(14:35):
and bats. Lifetime Cabinets and Countertops, does outdoor patios, vanities, bars,
man caves, you name it.Lifetime Cabinets and Countertops. Fernandina Road
in Columbia, Chapin Road in Chapinand online at Lifetime Cabinets sc dot com.

(15:03):
It's the home improvement show of theMiddland's back here on one h three
point five FM and five sixty amw VSC. Myma, the hour is
flying on by here already in ourfinal segment, as we welcome in Robert
Pulliam from Pulliam Restoration. Robert,good morning, my friend, Good morning
Gary. How are you. I'mwell man, I hope you are too.
I know you guys, stay busy. We've had a little break in
the bad. Stuff that could causebig problems around here is certainly, But

(15:26):
but the word never ends. I'msure it doesn't. I mean, obviously,
weather events and catastrophes calls widespread damage, but there's still local mechanical failures
just in your everyday plumbing and hotwater heaters, water fountains, those type
things. So yes, we stayquite busy, Pullium Restoration. And let's
remind folks again what it is thatyou and your dad had put together a

(15:50):
number of years ago and carrying onthe family name, and what a great
reputation that name has here in themiddles of South Carolina. Your business now
is coming in after something very badhappens at a business, at a home
and setting things straight. Tell uswhat you do. Yeah, that's right.
The real long and short of itis is we respond to buildings,

(16:11):
whether it's a home or an officebuilding that has damage from water, be
it a flood or rain or apipe burst. Um, fire contents,
burned up, house burned up,We're coming and cleaning, deodorize them.
Mold We do a lot of moldwork and cross baces addicts office buildings.
Um. And you know right nowwe're doing a giant forty thousand foot air

(16:33):
duck cleaning. So if it hasto do with getting the gross and the
bad out and making it ready andnice again, Pullium Restorations, the call
you need to make removing the grossin the bed. I like that,
man. Yeah, a forty thousandfoot air duct clean wool. Yeah,
it's a big three story building andthey suffered damage during the freeze and determine

(16:57):
with our consultants and hot genis theduck work was affected in a way that
it needs to be cleaned. Som it's about about a two two and
a half week job. It's it'sit's a lot of cleaning. And I'm
glad you you've brought up that becauseyou guys, you consult with, you
work with other companies, because thereare things when something happens many a couple

(17:18):
of decades ago. For example,I got home one day in a house
we used to live in and realizethat, man, there's water over the
kitchen floor. Something could happen witha dishwater, a dishwasher, I should
say, while we were gone,and it lead water all over the place.
Well, you know, I cleanedup as best I could. But
it's the stuff you can't see.They can get you in real big trouble.
Right, Yeah, that's right.I mean water, water is gonna

(17:41):
follow a certain paths, largely dictatedby gravity, and often the water that
you see you should clean up,and you know, if not, we're
happy to take care of it.But that water gets under base boards and
into walls and under base cove anda lot of this carpet these days.
It's sold as waterproof, is excellent, but when water gets underneath it its
waterproof and that water can't get out, so um, you know, it

(18:06):
causes damage. You can get lingering, odors, building syndrome, different things
if you don't take care of theselosses properly and on the front end.
And yes, the health issues orsomething like that. You may not see
it, but you may sure wellfeel it. And I don't, I
don't you know how all these diseaseswork out. There was a story of

(18:27):
a week or two back here inSouth Carolina where they they had an outbreak
of legion Air's disease. I thinkit was right here around the Midlands,
as I recall. No, no, I didn't hear anything about that.
That's seriously. Yeah, it wasalso assistant living home. I think it
was something along those lines. Butand maybe that's not a result of something
like this, But there are alot of bad things can happen to your
health. If if you get moldinfestation, even if you can't see it,

(18:48):
it can certainly affect you. Itcan. And you know, largely
these losses that we that we workon are covered by insurance, so you
you have been paying a very longlong time and most likely to be covered
in the event something like this happens, and so you might as well do
it the right way and then youdon't have to be looking over your shoulder

(19:10):
or wondering if that smells caused fromyou know, something that wasn't taking care
of properly, you know, cleaningup a little smoke damage, when the
when the stove catches on fire,and air conditioning, you know, catched
on fire and blows foot into thehome. You know, those type things
really ought to be rectified up front, and then we just don't have to
worry about them going forward. Andthis is the real difference with pollium restoration.
I mean, let's face it,Robert, there are people out there.

(19:33):
You can hire a handyman to comein and clean stuff up, I
mean, and they probably do apretty good job. But again, as
we've been talking about, it goesbeyond just cleaning up the mess. You
need experts who know, well whatelse could be damaged. Yeah, and
the guy who does this occasionally,like you said, will probably do a
pretty good job. I mean,most people, it comes down to labor

(19:55):
and they can take it to eightypercent, maybe even ninety percent, but
it takes a trooper essional to actuallyfinish the job and get it to one
hundred percent. And you know,part of being a professional is having the
training, having the thousands and thousandsand thousands of dollars of meters that we
have on the job experience, knowingwhat to expect, and then not just
having one guy responsible for the job. And we have full time estimators that

(20:19):
interface with the insurance company that makesure that what we did is called the
right thing so that you can bereimbursed. You know, we have full
time project managers, operations managers.So if you use Pulliam Restoration, you're
going to get the right crew that'sproperly changed trained, excuse me, properly

(20:40):
trained to handle your loss. Andin the event that person is on vacation
or sick, we're going to showup with somebody else. So we're going
to carry that job through to completion. No, I haven't been out there
yet, but I know Christopher Thompson, a counterpart on Columbi's Morning News and
my counterparty, our co host.He talks about you as all the time,

(21:00):
and he's been out and seen youguys have this building. It looks
like an armory. You got allthis stuff in there. This is all
part of what you do. Yeah, you know it is. And unfortunately
we don't get to show it offvery often because we kind of have this
niche business and you know, wejust kind of show up when you have
a loss, and we're almost alwaysgonna be at your place, not ours,
so don't have a lot of visitors, but we wish we did.

(21:22):
We have a fantastic facility sitting onfifteen acres twelve thousand feet. Um.
We got five acres in the backthat we used to park all of our
equipment and used for our logistics.We got eighteen wheelers and semi trailers and
those type things full of equipment.Actually, the guys are out today was
first cool morning, um, gettingthat stuff loaded and prepped since this freeze,

(21:42):
so that we'll be ready for thenext one. Yeah, And it
goes to show that this is youknow, this is an operation. This
is an operation, man, Imean, this is this is a serious
operation you got going on. I'mjust curious. Yeah, when the business
started, um years ago, youobviously had to ramp up to this.

(22:03):
But you guys have made a majorinvestment in this company to be able to
do what you do. Yeah,we're not. We're not deluded in our
focus. We're not deluded in ourvision, and we're not deluded in our
services. Gary. So one hundredpercent of our leadership team, one hundred
percent of our resources all go tothis mitigation effort for fire, flood and
mold. UM. We're we're notinvesting in construction and project managers of those

(22:29):
type things for work that we don'tdo. UM. We're very, very
focused, and so the equipment thatwe have, UM, it's really a
tribute to the just to the hardwork UM of the folks that we have
here and with Columbia trusting us forso many years UM to take care of
their needs, that we've been ableto reinvest. We run a really physically

(22:51):
conservative company, and we reinvest sothat we can better serve our market and
correct me if I'm wrong, Margaret. But now again, you guys do
one thing, you focus on it, and a good thing you do,
because that's exactly what we need.But there are other things when something like
this happens that need to be done. There need to be you know,
some some construction done on all that. You guys can't act as a clearinghouse

(23:12):
too, to steer folks in theproper directions, don't you. Yeah.
Sure. We've been in the marketof a really long time and we have
some really really trusted resources. Somego to people and in the event that
the customer doesn't have a contractor thatthey already like and already use, we're
happy to make those referrals and youknow, to work with that contractor going
forward. If they need copies ofthe CAD drawings we do or the measurements,

(23:36):
if they have questions about what wedid or while we did it,
we're happy to work with those folksand see that customer through to a complete
resolution. Well, I mean,that's good peace of mind, Robert,
because it is overwhelming when this happensto you. It's it's overwhelming as a
business owner, homeowner sometimes y'all knowwhere to turn next. So it's good
to know that you guys can helpfolks handle that too. Well, there's
a there's a lot of pop upcompanies that say restoration, and so it's

(23:56):
it's important. The reason that weadvertise is so that you know if you
call point in restoration. You're notgetting a guy who invested all his money
in a phone number on a websiteright, and bought a van, and
he's really all by himself, andwhen he shows up, he's gonna do
his best, but probably not dothe best that can be done. Um.
I was even at lunch yesterday,there's a restoration company, gut a
hat and a shirt on. Iwent ahead and googled his restoration company enough,

(24:18):
and no website came up, couldn'tfind a phone number, went out
and saw a van with no logoson it and no equipment in the back
or anything. So I'm assuming thathe was his company. And you know,
everybody's got to start somewhere, sure, but you don't necessarily want to
start with the company who's practicing onyour building or practicing on your house.
And when the guy just shows upwith the wet back, you've you've you've
made their wrong decisions. I wouldagree quickly. Here, Robert tell us,

(24:45):
how should happened? You know,someone listening today, they go home,
they discover something has happened. Firstcall in Sharon's company, first call
pullying restoration. What's the process here? Well, the first call a pullying
restoration I think need to be done. Most insurance policies require that the owner
notify the insurance company. But thefirst thing to do is mitigate the loss,

(25:07):
get the lass stopped and go inthe other direction, and then we
can notify the insurance company. Andyou know, everybody's everybody's on the same
page, right. And again forbusinesses, you guys do a lot of
work with businesses all over the reallyall of the state for that matter,
and we know from past discussions thatthere are times when you're going out of
state to help and when disasters strikein a large scale in other parts of

(25:30):
the country. But again for businesses, um, there's a really cool thing
you all do, uh to toget to know a business before something may
happen. That's right, Yeah,I mean again, Um, when you
have a loss that you're building youryour commercial business, it's not only inconvenient

(25:52):
in the fact that that there's peopleat your office that you know aren't supposed
to be there working and cleaning upthe mess, but it also affects your
business and cause business interruption, andso we want to minimize that. And
one way to minimize that is toget on the same page before you ever
have a loss. John Strong inmy office handles up our ARPP program,
our Merged Response Priority Partnership Program,and we invite you, if you've experienced

(26:18):
a loss in the past or youknow that you might have one in the
future, to get to know usprior to that loss occurring. We can
handle a lot of things. Wecan come out and meet you see if
we're a good fit for each other. We can look over the parts that
you're building that you feel are important. We can find water cutoffs and power
and get phone numbers and names andthose type things, so that when you

(26:40):
have a loss, the introduction hasalready been made, how the work's going
to be scoped and handle has alreadybeen accomplished, and then we can get
to work and you can have peaceof mind that you chose somebody to work
on your building that you already knowand trust prior to having that loss.
But you're not that business owners anobligated to ever call you a disaster strikes
correct. No, there's no obligationand there's no fee. But we found

(27:04):
it. We found it easiest towork with people who have met us in
advance, not that that's a requirementWe worked twenty four seven, three sixty
five for anybody and everybody in thismarket. But when it comes to large
loss and commercial buildings, it's mucheasier to have gotten some of that stuff
out of the way ahead of theloss. Absolutely absolutely makes a lot more

(27:26):
efficient that way. All right.So again, if folks find they need
you one of these days, Robert, Pullium Restoration, how do they get
ahold of y'all? Yeah, twentyfour seven. We can be reached at
eight oh three Pullium or on theweb at Pulliam two four seven dot com.
All right, terrific, Always apleasure, my friend. Have yourself
a great weekend, Robert. Allright, thanks Gary. I'm James Carwell,

(27:48):
local owner and operator Freedom Plumbing righthere in the Midlands. After working
as a plumber for nearly a decade, I decided to open my own business,
and Freedom Plumbing. It was bornbecause of my love for this country
and the great respect I have forthe men and women of our armed forces
and our first responders. I namedmy company Freedom Plumbing. What sets us
apart from other companies is our customerservice. We have a five star rating

(28:11):
on Google, a five star ratingon Facebook, an a plus rating on
Angie's List and an A plus ratingwith a Better Business Bureau. I'm James
Carwell, local owner of Freedom Plumbingand we look forward to servicing you for
all of your plumbing needs. Getfifty percent off your next service call when
you mentioned you heard us on wVOC. Learn more at Freedom Dashplumbing dot

(28:33):
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Leave it to Beaver, Beaver Roofingand Beaver Gutters. Hey, let's talk
to our favorite plumb You know whothat is. It's the guy that owns
Freedom Plumber. The guy is ridingaround town. The big red, white

(29:18):
and blue trucks. See him everywhere. It is James car Will James.
Good morning, sir, Good morningGary. How are you. I am
well, always great to have youwith us. Body. Oh yeah,
good to be here. Our topictoday sounds like one that well, sounds
like a major major endeavor here repipinga home. Well, yeah, man,
man, it makes my wallet herjust just hearing about da Well,

(29:41):
you know, it depends on thesituation. Sometimes it's not too bad.
Single story house. You're just goingthrough floors and stuff like that and replace
them what's underneath. So don't wesheet rock? You really got to cut
out on a first. You know, single story home is going to be
behind the shower valve to gay nextto the waterlines going up to the valve
itself, and in the wall foryour laundry that everything else. We can

(30:07):
kind of just drill through the floorand debandon the old stuff so you don't
have to mess with the sheet rockunder the sinks or behind the toilet or
anything like that. Yeah, that'sthe first single story home, yes,
sir. Yeah, it gets alittle bit more complicated when you're dealing with
a two story home. Basically,what we have to do is we have
to access all the waterlines that arein the ceiling underneath any bathroom that's on

(30:32):
the second floor. And you alsohave the wall wherever the risers go up
to feed the second floor. Soyou know you've got the waterlines underneath the
home and they're gonna have to travelup through the second floor through a wall
to get into the ceiling underneath thesecond floor bathroom. So have to cut
the wall out and then we kindof just to trace the pipes through the

(30:55):
ceiling wherever they go. So it'sit's hard to know what all needs to
be cut out out until you startcutting stuff out and see how they actually
plumbed it in when they built ahome. Now, is this a like
a like a hit or miss propositionhere, James, or are there ways
you can figure out kind of wherethe things are behind the shea rock?
Well, the first thing to dowould be to find the riser, and

(31:17):
usually you can tell underneath the homeIn most cases are going to go up
with three quarter inch lines. Soif you see two three quarter inch lines
going up to a place that doesn'treally have plumbing fixtures, at that point,
you can assume that that's the risergoing up to the second floor,
and then go into the wall aboveto find those risers. And then again

(31:38):
it's just kind of tracing them throughwhere they've piped it. And you can
usually you know, step off ahome or use a tape measure to figure
out where're at in the ceiling.Your bathroom is located above you, and
pretty much the whole ceiling underneath thebathroom, depending on how they piped it

(32:00):
in. I mean sometimes you cankeep it thin, runs about two feet
wide to get the hot and coldwater lines replaced. Um in that in
that section where the bathroom is ason a side here, and we'll get
right back to the topic. ButI'm always amazed that water runs downhill.
So when you've got a two storyhouse, how do you get that water

(32:21):
up the hill? Meaning the feed? Yeah, I mean getting that water
up up up to a second storyfrom you know, a water heater it's
on the you know, maybe underyour house or what have you. That's
always amazed me. But what doI know, you guys get all that's
just the pressure, um, thepressure coming in from the city. Typically

(32:43):
we'll assume it's going to be aroundseventy PSI depending I've seen upwards of one
hundred and twenty. We've talked aboutpressure before and pressure regulators UM, so
that that pressure is gonna push thatwater through the line. When you cut
a fixture on, it's got togo to the path the least resistance and
with all that pressure to path,police resistance is going to be where that
fauset's open. What would would couldyou say that typically your water pressure is

(33:07):
going to be higher on the firstfloor and the second floor of the house.
Well, it's coming out of yourfaucet. It may be negligible.
It's hard to really check pressure becausetypically you do it at an outside fauset.
Go to check it in between floors, you know, on the fourt
floor, second floor. I meanyou can get an adapter and screw it
into your UM faucet where your fassetareata would go and try to do a

(33:30):
host connection. You're probably looking atquite a few fittings to make that happen,
and you can check it out afaucet or something like that potentially if
you can find the right fittings tomake that transition, but that it's usually
not necessary outside Fawcett tell you whatthe pressure is on a home, and
and that's pretty consistent throughout the home. Okay, so I'm taking you away

(33:50):
from your topic. I apologize forthat. Just worries on that it all
goes together. Well. Yeah,and so it sounds like regardless, certainly
on a two story home, it'sa lot more in depth in detail and
a lot more what needs be donethan a single store home. But either
way, this sounds to me likeit's pretty big job. Regardless it can
be. You know, an averagehome, I would assume single story is

(34:15):
going to be around ten fixtures orso. And when we say fixture,
a toilet as a fixture, asink as a fixture, a showers a
fixture, and then we also countthe water heaters a fixture because it has
of course, you know, waterlinesgoing to it. And then you're outside
host bibs or a fixture. Okay, so wherever the outside fauce it is.

(34:36):
And you know, it can geteven a little bit more complicated when
you're dealing with having to repipe ahome that's on a slab, depending on
how they random lines. Of course, the best way to approach that is
to abandon what's underneath the slab andtry to get the water overhead, either
into a ceiling or into an atticspace, and then run down to the
fixtures rather than trying to break upall the concrete where the lines are located.

(35:00):
I mean you to have the realmess on your hands going that way.
Yeah, I mean, because nowyou're talking about number one having to
rip up whether this carpet or hardwoodor vinyl plank or whatever it does on
the floor, take all that out, and then you got to bust up
all day concrete. Right, there'sall the way around it is there.
Well again, unless you just abandonwhat's there, what's underneath the slab,

(35:21):
and take it overhead. So itmay consist of running a pipe on the
exterior the home up to you know, the attic space, and then coming
down from there. It just dependson how they originally did it and what
avenues are available for you to installthe new stuff. Well, just then
bring those homes now that are built. You'll have one pipe that's the main

(35:45):
water service coming into the home that'llbe under a little bit of slab,
and then they'll come up and ratherthan running all the lines underneath the slab.
They'll actually run them through the ceilingand then down to the fixtures.
So there's no much in newer homesthat's underneath that slab. As far as
your water service, of course,your drainlines, there's no way around it.

(36:07):
They're they're going to be underneath theslab. There's no lata unless you
kind of pump system. Okay,so all this begs the question. We're
talking to James carl Well, theowner of Freedom Plumbing. Guys driving around
town the big red, white andblue trucks can't miss him. Um,
why do I need to repype myhouse? Well, it depends on what's

(36:27):
going on with the material. Ifit's copper, you know, copper thirty
forty years, maybe that depends onthe water content, the acidity of the
water, and how quick it's kindof eating drew that copper. So let's
let's talk about I mean, whatit would financially take. I mean,
if you mentioned, you know,a single story home with ten fixtures,

(36:50):
I mean, what are we talkingabout here? Money wise? To to
repyte the entire home, James,I would probably just round number ballparkted around
ten pictures, probably around three thousanddollars. Okay, Again, you get
into the second floor, you're gettinginto more expense per fixture because of the
removal of sheet rock and the disposalof sheet rock and having to gain access

(37:15):
to that section, and then everythinggets a little bit more difficult working on
ladders, having to move ladders aroundto get pipes installed and stuff like that.
So you get up up to thesecond floor, you're definitely getting into
more money, not only installation wise, but somebody has to come in afterwards
and put the sheet rock back allback together again. Yeah. Yeah,

(37:37):
and once you typically once you takeout a portion of a ceiling, you
can't just paint that one portion.The paint will never match up. You'll
always be able to tell where thatthat sheet rock ros are removed and the
new paint was actually put on.So they pretty much have to repaint the
whole ceiling at least in that particularroom. Yeah, don't I know that
We don't do sheet rock. AndI always tell the customers they asked me

(37:59):
quite a y'all put the sheet rockback, and I'll tell them, you
know, you wouldn't want us putin the seat rock back. We do.
Frought that reference up right there,out. Well, yeah, you
use the specialists for their their theirarea specialty and for all your plumbing needs.
It is Freedom Plumbing again. Theguy's driving around the big red,
white and blue trucks, James,Thanks for a TAMAS morning. Folks need
to need to get a hold ofyou. How can they do so,

(38:21):
my friend and can give us callat eight O three four four seven zero
four seven one or visit our websiteFreedom dashplumber dot com. Ally, buddy,
have a great weekend. You dothe same, Garrett. Thank you.
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(38:42):
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(39:29):
light with Diamond Concrete Solutions Nation Builders. Our newest contributor to the program,
Terry, good to see againbody,good to see you man. Very nice
to be here again. And Ididn't mean I hope I freaked out when

(39:51):
I said you could hear the showworldwide on the iHeartRadio. That's right now,
I'm nervous. Yes, you're aglobal phenomenon. A couple of weeks
you go. We got introduced toyour service. And again let's kind of
recap here quickly because well, we'regonna talk about maybe kitchens and baths today
because that's a big part of whatyou do. I mean, you do

(40:12):
a little bit of everything we do. We do we uh, you know,
additions. Um, we do someexterior work, we do some exterior
buildings, but the main focus iskitchens and baths, or at least that's
where our focus is pushed because that'swhat everybody needs. Well that was gonna
be My question is that because that'syour preference or that's that's where the business
is. I guess it's where thebusiness is and it has turned into our

(40:36):
preference just because we do so muchof it. And I guess when you
think about it, Terry, Yeah, if you were gonna upgrade home,
do a remodel job, I meanwhatever it is, okay, well of
a living room, a bedroom allway, I mean, hey, but so
much you can do right exactly,that's right now unless you want to add

(40:57):
on for example. But yeah,other than that, it's it's four walls
and maybe the flooring needs to bechanged out of what have you, but
or maybe you take a wall downor what have you. But but I
mean pretty much is not but nowa kitchen in the bathroom whole another story,
whole another story. And we dowe do a lot of that other
stuff you speak of, um,and we don't sit here and say,

(41:19):
hey, way, well we dodo a bedroom, We do do a
living room A lot of times thatgoes right along with the kitchen or bath
And that's literally, like you say, just a coat of pain and some
flooring and that's pretty much done.Yeah, nobody really calls us, Hey,
Terry, let's come out and andand redo our bedroom for us?
That's right. Yeah. No,And again for for folks who are like
say, flipping a home or they'regetting ready to sell their home and it's

(41:46):
got some years on need to upgrade. I mean that that's where that return
investment comes, right from putting moneyinto those two spots. Those two spots
are the money for sure. Solet's let's spend some time focusing on which
one you want. Kitchens are bathroomstoday? Man, let's uh you want
to go? I mean, youknow, there's just a lot more parts
and pieces to a kitchen, sowe might have to talk kitchens. Yeah,

(42:07):
well, let's talk about the waywe're talking, you know again about
with you know, with kitchens whenCasey and Marcus show up because they do
the countertop stuff, yes, right, Lifetime Cabiness a count is doing a
fantastic job, of course, Butthere's a lot that goes into a kitchen.
I mean, and the kitchens areexpensive, right, they are expensive,
they sure are. Yeah, Andwhy is that? It's you know,

(42:30):
it's back to the parts and piecesagain. You know, the cabinets.
Cabinets are not cheap um and normallywhen you're gonna spend that amount of
money, uh, the majority ofthe time. Now we do buy some
boxed cabinets, which are the premadecabinets. But you can tell when it's
a biased cabinet. You can tellthem. You can tell, even I
can tell, even you can tell, I can tell. Anybody can tell.

(42:52):
Yeah, and that's not a badthing. There are a lot of
boxed cabinets out there that are aregreat. But when you're when you're gonna
write to check that large or howeveryou view it, you know, just
step up and get a custom madecabinet, something that's built for that particular
kitchen. You can tell the boxcabinets because they have to put in filler

(43:13):
strips to make measurements work out ina lot of places. So when you
go when you custom build a cabinet, you do away with all that.
You actually build it to exactly whatit is supposed to be. And then
you don't have these four or fivesix inch filler pieces in areas that just
look really odd. And so whenyou custom build a cabinet, these aren't

(43:36):
built on site. Now they arebuilt in our shop. Yes, right,
so so not to be confused withyou. Oh, they're already pretty
built. They must be at allthe box. No they're not. They're
they're built. They are built onsite, laid out in our shop,
just like it's almost like your kitchen. We take those measurements, set up
an area in the shopping we buildthose cabinets to fit those particular measurements,

(43:58):
right, And that's I mean,that's an art. It is. It
is, and the science too,I'm sure, but but it is it
is an art. I yes,man, We've got some guys that are
artists and I'm proud to have themon our team for sure. Are there
particular again, let's let's take thisfrom the example of what it's two ways
to look at it. What's yourpreference in your kitchen? Okay, that's

(44:21):
one thing. But for people thatare let's say upgrading and thinking, well,
I'm probably not going to stay herebut a couple of more years and
I want to get my money outof it, or they're flipping a home
or what have you, are thereare there certain styles that are are best
for those applications or how different stylesare that? I mean, I don't
even know. I just well,I will tell you these. I don't
know the last time we have donesomething other than a Shaker cabinet in the

(44:45):
last three to four years. SoShaker is you know, really popular.
Um, the colors seem to bechanging a little bit as time goes.
Um we did gray shakers forever um. So and then you know, if
you're lipping a home or something alongthat line, you probably want to go
with that box cabinet. You don'twant to put that investment in a custom

(45:06):
built cabinet, you know, unlessit's a hire end home. Now,
definitely you want to step up atthat point. So when flips come along,
yeah, you want to do somethingreally nice looking that can be done
quicker, more efficiently, save alittle money on the on the back end.
So I mean, just have acuriosity of a box cabinet versus a

(45:27):
custom made cabinet. I mean,what are we looking at, what's the
what's the difference, what's the pricerange difference we're looking at that could go.
You know, it's according to howcustom you go. But you could
go from a box cabinet, let'sjust say a wall cabinet that you would
go and pick up with let's saythree hundred dollars for a three foot cabinet,
we're probably gonna be you know,we're more on the lines of three

(45:50):
hundred dollars a foot. UM.Now that's not just for that upper.
When I say foot, I'm figuringan uper in a lower. So you
know you're you're getting into You're notgoing to get quite double for a custom
cabinet, but you could depending oneverything else that goes with it. Either
once you start customizing it, andyou can put um pullouts in your lower

(46:15):
cabinets and you can do han uh. By the way, my wife keeps
keeps wanting those pull outs right andlazy Susan's and you know, trash can
compartment. There are just so manycomponents that can go into a custom cabinet
that when all the doors are closed, you don't see them, but you're

(46:35):
paying for them um for the umthe ease of use. At the end.
So you mentioned the Shaker style,which I hear all the time.
Yea, and this radio it's notTV, but I'm trying to I'm trying
to envision what that looks like.The Shaker cabin that's it's basically a it's
I'm will say, a framed door. But it's a very simple EF two

(46:58):
and a half inch framed door witha flat panel in the center. Non
can't see at all, easy toclean, don't have all the nooks and
crannies and grooves that a routed doorwould have. So for somebody coming to
you today, and I don't know, but this time of year is this
is this a time of the yearfor your business where you can turn things
around a bit quicker. I mean, are were getting ready to getting in
the spring here? Sometimes soon?Or things pretty solid, pretty staddy.

(47:21):
Things are really solid for us.Now. I understand there's some guys out
there that are and aren't quite asbooked, but um, right now they
must not be quite as good.They're not quite as good. Um they
don't care quite as much. Um. You know, that's one thing we
value. Our cell phone is carryingwhat we're doing, uh, the end
product. So our our preconstruction processis so different than a lot of guys.

(47:47):
I mean we literally like, ifwe know you're moving forward with a
project, were bringing we bring ina designer. I'm sure Marcus and um,
yeah, Casey spoke of page manytimes. Page comes in and the
first place that is nailed down,or the first thing that is nailed down
is the countertops. So she likesto take that and build everything around it.

(48:12):
So when we get a client,page goes to the lifetime they go,
they select their stone, and thenthe design begins. So there's so
much homework and things that are doneup front before we ever step foot on
the job. When we step footon the job, the cabinets are built
in the shop to keep from delayingthe process once we tear your kitchen apart.

(48:34):
Right, So you know, that'sjust one of the few things is
getting that whole process before construction naileddown. And a lot of guys just
go into work and figure it outalong the way, and and and just
convinced now being inconvenience. Yes,So somebody shows up and I say,
okay, well let's see uh okay, because what's gonna happen. They're gonna

(48:57):
pull it, get everything out,and then decide, okay, how are
we going to attack that? That'sright? Yeah, I mean you could
you could see a process that lastsweeks and weeks oh we I mean,
you know, even doing it theright way, it's a week's long process
for sure, but if you ifyou go into it without a plan,
you know, six weeks project turnsinto months and months. Then a lot

(49:19):
of strife between the homeowners and thebuilders and wondering why things aren't happening.
And then they said, why we'rebuilding the cabinets now when cabinets are missing
from their kitchen. So it's justthe whole process is if you're going to
pick a contractor, you need tofind a guy that has a process that
knows, um. You don't wantto disrupt that family's living um any longer

(49:45):
than you have to, because itis going to be disruptive to a certain
extent. Oh yeah, oh yeah, and stressful and disruptive, and you've
got to have that stressful talk withthem. Interesting that you mentioned too,
the way the way you attack thatand that is you build the kitchen around
the It makes sense because I mean, what heck, all right, so
he got a refrigerator, you gottathink, you gotta dishwasher and all that,

(50:06):
but I mean the bulk of whatis in that kitchen is the cabinet.
Is the cabinets, That's right,um, and yeah, that makes
perfect sense. So start to finishand get different projects, different time times
of the year and such and allthat, different workloads and all that.
But I mean, what could somebodyexpect from the time they first contact you,

(50:28):
Terry, uh, until the jobis to a finished kitchen? Um?
Yeah, yeah, but that's atough one. We're on one now.
We've been working with a lady foryou know, going on two months,
and we're still trying to get adesign that she likes, that works
for her lifestyle. But good newsis she's got cabinus right now, she's

(50:50):
living, has no problems whatsoever.I visit her house once over a couple
of weeks. We go over afew things. I'm trying to figure out.
We're knocking out walls, you know, now there there's a load bearing
wall. How do we deal withthis? All of this is nailed down
before we show up there. Buttypically, you know, for a standard
kitchen, from very start to finish, I would say we should be able

(51:12):
to do within three months. Um. That that's the process, the planning,
the the the architectural thing that's right, the design thing and everything.
And but then once you show upwith those cabins made yes, and you
rip out the old put the newones in. Yeah, it could be
uh there again, depending on whatthe flooring is gonna be, what the

(51:35):
backsplash is going to be, howintricate these cabinets were. We try to
get in there within four to sixweeks and be gone. Okay, all
right, so good as good asit great to know, because you know
one day might be doing this too, you know, at some point everybody
needs right, all right, wegot the countertops gray as we get a
little work on at our place.But anyway, maybe one of these days.

(51:58):
Yes, Terry, good to seeagain. I appreciate that man.
Nice being here. Gary, Goodto see you again. How can folks
reach you? Nation Builders nation buildersEyes. Our phone number is eight O
three eight O seven eight one fourzero. Our website is nation builders LC
dot com. Please go to thewebsite. It has all the way our

(52:19):
whole process on there. Our process, which is really cool, was set
up like a marriage because we feellike we're married to you for quite a
few months, so we kind ofset it up that way. Our you
know, everything that we do ison that website, and I think we
set ourself apart from others by believeyou do all right, buddy, good
to see you again man, youtwo Gary. Thanks. Do you wish

(52:40):
you could wake up each day ina home that feels like it was made
just for you? It's here withnation Custom Builders. For over a decade,
nation Builders has been building dreams,one house at a time as a
locally owned and operated business. They'reproud of their reputation as a trust the

(53:00):
business and believe in placing customer satisfactionas the top priority, even above profits.
Voted best remodeling contractor in the statefor the last two years. Simply
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Create a kitchen that fits your lifestyle, transform your bathroom into an oasis,
or expand your home to accommodate agrowing household. Call nation Builders at eight

(53:22):
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