Home Improvement Show 06-28-25

Episode Transcript

Speaker 1 (00:15):
Good morning to you. I'm Gary David and we welcome
you into the Home Improven Show of the Midlands on
a one oh three point five FM and five sixty AMWVOC.
Thanks for us starting off your Saturday morning with us.
We appreciate that. Coming up in the program, we'll be
talking to Marcus Greenwell from Lifetime Cabins and Countertops. How
quickly can you get it installed? And how is it

(00:37):
they can tell you that well others can't. We'll discuss that.
James Carwell, our buddy over at Freedom Plumb, is going
to drop by and say hi as well. We get
things started though with Summer Beaver, roofing and gutters. Good morning,
Summer morning, Good morning. We want to talk about roofing, Todavid.
We want to kind of maybe go a little bit
of different angle to start things with you summer. And
that is you know, the insurance aspect of all of that,

(00:59):
and that that that that whole angle, and let's talk
about you know how all this works if you've had
some roof damage. I mean, we you know, we we
hope it doesn't happen to you, but yeah, when it does,
like I always say, because I talk about y'all all
the time during the week, and you know, and just
as an assign here and we're not gonna name names, okay,

(01:20):
but there are roofing companies out there that don't do
roof for pairs, biggest flat don't do them, then there
are I think I mentioned this to you a while back.
I got an email from a listener. Oh gosh, this
was Thanksgiving a year ago where we had had a
storm and it ripped his satellite dish off the roof,

(01:42):
which caused him. It wasn't a lot of damage, but
just just a little bit. Unfortunately, he didn't call you
guys first. He called another local roofing company and they
told him that it would be three months before they
could get to him.

Speaker 2 (02:00):
What's that which is it's crazy. You know, when when
they put a satellite dishes on the roofs, they're actually
they're taking screws, so they're going through deckings. So when
that comes off or it's ripped off, that's exposing the
inside of your home to water and put you know,
elements that can you know, harm the home, and if

(02:22):
it keeps getting water, getting water, it could cause rot
and more damage. Then you know what, we'll just go
in there, make that little repair done right. So you
know that small you know damage could could potentially be devastating.

Speaker 1 (02:37):
So but but he called you guys then right away,
and he told as he told me in the email,
you guys got out to him within like twenty four hours.
You had it fixed quickly, and you never knew anything
that ever happened.

Speaker 2 (02:48):
So that's exactly what we like to hear. And that's
you know, we like to handle business that way. You know,
we we wouldn't want our own to be like that.
So we do try to treat all of our customers
as you know, family and and friends. So and that's
exactly what you are after you deal with us. So we,
you know, we like to provide get those types of
services to the to the community.

Speaker 1 (03:10):
So let's talk about the insurance angle here, because that
could be a little confusing for folks, you know, homemotors
policies these days. I mean, when's the last time anybody
really read theirs right.

Speaker 2 (03:21):
Exactly? There are all kinds of words and line items
and everything else that you know, us lay people don't
aren't very sure about. So you know, I'll tell you
a lot of times people don't even realize that, hey,
I have damage until we get a hard rain. And

(03:41):
like you said, we haven't had any you know, recent
wind or hail or anything along those lines that may
cause those types of damages to our roof. However, we
notice that we have those damages when we get these
hard rains and things of that nature. So or you know,
you're seeing them in the on the ground and that
sort of thing. But you know, we get a hard

(04:02):
rain and you're like, oh my gosh, I've got a
stain in my on my feeling. So that's when you're like,
oh my goodness, maybe I should call somebody, so they
call us out. Whenever we come out for any type
of inspection that sort of thing, we're gonna get up
on that roof. We're going to take a look at
your shingles. We're gonna look for those type of weather patterns, hail,

(04:25):
hail hits, hail impacts on your shingles. We're gonna look
for the wind folds in the shingles and that sort
of thing. And you know, I'll tell you one or
two here and there. Insurance is not going to say, oh,
you need a brand new roof. You know, it has
to be a significant amount of impact from the weather

(04:49):
for insurance to say yes, we'll go ahead and cover this.
We'll get you guys a new roof. So that's what
we're doing. When we're going up on your roof, we're evaluating,
we're taking a look. We're looking to see if yeah,
you probably do have a claim here or it's not
that significant. You know, we can do a small repair
and get you taken care of. So you know, that's

(05:12):
the main thing that people tend to ask, well, what
do I do? How do I go about it? That
sort of thing. So the main thing is, let us
come out. Let us take a look first, because you
don't want to call the insurance company and do all
of that type of thing before you know if you
have significant damage or there are you know, a claims
for them to come out to take a look at.

(05:33):
So step one, give us a call, we'll come out,
we'll evaluate.

Speaker 1 (05:40):
You talked a bit of a moment ago about maybe
you have damage that maybe you've had it for months
and didn't know it until we got a hard rain
and sudden you notice that spot on the ceiling and
you got an issue. Okay, let's talk about an insurance
standpoint from turns, from the standpoint of Okay, you don't
need a whole new route, but you do need some

(06:01):
repair work done. Is that covered?

Speaker 2 (06:05):
It is covered. However, sometimes you have a deductible. Most
times we all have a deductible on our policies. So
a lot of time the adjuster will come out and say, hey,
we see you have damage. This is what we'll cover,
you know, and they'll cover, say, six hundred dollars of

(06:28):
you know, a repair, damage, whatever have you. And they
have a say they have a deductible of one thousand dollars. Yeah,
so with that being said, they're not going to cover
that repair. But you know, with your larger repairs, say
it's a thirty five hundred dollars repair and you have
a deductible of one thousand, you know, yes, they'll cover

(06:51):
twenty five hundred dollars. You cover that deductible.

Speaker 1 (06:54):
And we've always heard that with insurance companies it's not
even so much about the size of the payout but
the frequency of the payout, and that they will cancel
people's policies just because they have too many claims.

Speaker 2 (07:08):
They're claim happy, they think absolutely, So that's why we
always like to say, hey, let us come out first
and let us take a look, right, because like you said,
there is not everybody is like this, but there are
some who are claim happy and and they're just nope, nope, nope.
You know they're just they're shutting them down left and right,

(07:30):
so that we just like to come out take a look.
We're gonna we're on your side. You know, we're not
out there to get every like you said, we do repairs.
We don't have to get a full roof every single time.
We're not out there to do that. We're out here.
We're honest. We're gonna let you know, yeah, you got
some damage, there's a there's a good cause for you

(07:51):
to call them out, have an adjuster come out. And
you know, with that being said, we're happy to come
out and kind of be your advocate because like you said,
they don't always want to, you know, cover these repairs,
cover a roof replacement. But that's you know, that's why
we like to be out there with the adjuster. We're

(08:12):
going to bat for you. Hey, take a look at this.
Take a look at this. This is what I'm seeing
because they know the homeowner isn't going to get on
top of that roof with them or you know, look
at these photos or know even what they're looking for exactly.
So you know, we're we're there to help help you,
advocate for you, and you know, just to be a

(08:35):
be a good buffer between homeowner and adjuster. And we're
here to help. So you know, whenever we say, hey, yep,
give them a call, we always like to be there
to help advocate for you when that adjuster comes.

Speaker 1 (08:48):
Okay, yeah, and I guess what it's all said and
done is up to the adjuster, right, but you can
put a little pressure on there and show the evidence.

Speaker 2 (08:57):
I guess exactly exactly, And that's that is exactly what
we will do. Like you said, we're going about. We're
going about for you. We take all kinds of photos.
We go inside the attics and show, hey, this is
where damage was, this is where the leak is, all
sorts of things like that. You know, there are different
things that they're looking for in reports and things along

(09:18):
those lines. They're looking for impacts. They're looking for or
when I say impacts, how many times say hail hit
in a certain area of your roofs. They're counting those
those hits they're counting the times that shingles have folded
back and in that area as well. So we are
we we know what they're looking for. And you know,

(09:40):
if we think it's just cause we're there for you
to help you.

Speaker 1 (09:44):
So hypothetical scenario here summer. Sure, you we have a hailstorm,
you don't notice the media impacts the damage. Maybe maybe
let's just say it's three months later, suddenly you see
that stay on the roof yep, and you guys go out,
you take a look, and you determine that, yeah, wow,

(10:05):
you had some damage, and I guess you can kind
of get a feel for maybe how long ago that one. Well,
obviously it was a hail story. You know, we haven't
had one in three months. It's you know, you got
this damage at least three months ago. But exactly so,
now you get the insurance company involved, is there a
scenario where they say, well, yeah, but that was three
months ago, you should have taken care of it.

Speaker 2 (10:29):
Generally?

Speaker 1 (10:30):
No, okay, good, because here's a homeowner. Until you see
the evidence.

Speaker 2 (10:33):
How you're gonna know right exactly exactly because you don't,
I mean, you don't really know until you see it.
And so we get a super hard rain. Obviously when
the hail, when it's hailing it we are generally having
bad weather. But water doesn't, you know, it just water
travels in the wildest ways. So yeah, we're there for you.

(10:55):
And no, the insurance should not give you any pushback
if it warrants, you know, if there were enough impacts
and things of that nature. It can't just be one
two hail hits and oh yeah you need a brand
new room. Say yeah, that is when they would give

(11:16):
us some pushback. No, it's not warranted. We'll do a
repair in this area, things of that nature, and it
may not even be from the hail. Why it's leaking,
So there's a there are a multitude of different scenarios
and whatnot that could happen. But time wise, no, it's
you know, three months, six months. They shouldn't give you

(11:38):
any pushback on that, No, sir, Okay.

Speaker 1 (11:41):
Good to know, and I listen. I'll talk about insurance
companies like they had to rob you, and many of
them do very you know, good work and they're upstanding. Absolutely,
But as a homeowner, you know, it gets frustrating because
you're paying those premiums every year and you expect not
to get any hashole right, but the noise work that way.
Of course, you're.

Speaker 2 (11:59):
Exactly right, And you know, just navigating an insurance claim
or anything along those lines can be really confusing if
you've never done it before and you're like, I don't
know what to do. I'm not sure, you know, So
that we do this often. We do it with a
multitude of different insurance carriers too, so we are very

(12:20):
familiar with the process and how each carrier kind of
handles different scenarios and documentation and things of that nature.
So you know, we're very familiar with the process, even
though it can be so unfamiliar to homeowners. So that's
why we we're here along the whole way.

Speaker 1 (12:41):
And I don't know, I'm sure it varies from insurer
to ensure summer, but do you find when you work
with these insurance companies that they pretty much they have
kind of an algorithm. I mean, Okay, we have to
have this much damage or this much of the roof
with an issue before we'll say yeah, we'll accept a
claim for a roof placement or does that? Does that

(13:01):
does that vary from situation to situation?

Speaker 2 (13:05):
Uh? Not necessarily, You're you're right, you know, they are
looking for a certain amount of you know, impacts damage
in a in a I guess like a square okay
area ten by ten square area of your roof, you know,
and it's if they see you know, more significant on

(13:25):
the front than on the back. You know, it really
just depends on the amount, you know, that's what it is.
And that square area on the front, on the back,
on the side, they're looking, they're evaluating the whole thing.
So but they're generally all the.

Speaker 3 (13:40):
Same, okay.

Speaker 2 (13:42):
Uh.

Speaker 1 (13:42):
Well, so again the point being, uh, you'll be there
to advocate for the homeowner with the ads shows up,
so you don't have to feel like you're on your
own with this thing. And because again you don't have
the right questions to ask or if the answers you're
getting or are really straight answers or not. So that's
that's that's a piece of mind. You're right there, and
I guess the couple bans we got left, you know,

(14:02):
maybe we should talk some real quickly about it up specials.

Speaker 2 (14:06):
That's exactly right for sure, you know, so after we
have you know, these storms and whatnot, or you know,
just thinking, gosh, when's the last time I've checked on
my roof. You know, that's such an important aspect of
your home, but it's often forgotten, you know. So if
you're like, man, we had some wild wind or you know,
there was a whatever, we do roof tune ups, you know,

(14:31):
and and what that entails is, you know, checking the
integrity of the shingles. We're checking the uh, your chimney
if you have one. We're checking your pipe boots and
that's where they your hood vent and you're from your
stove or your bathroom fans actually come from from inside
out your roof. You know, we're checking the pipe boots

(14:53):
around those to make sure that they are sealed and intact.
There's no dry rot things along those lines. With this sun,
it can easily be you know, dry rotted and whatnot.
You know, our South Carolina sun is harsh on these
shingles and on these on the elements. So you know,
we're going up there. We're checking all of that for
you and making sure everything is good and we're sealing

(15:15):
it up. We're replacing pipe boots with with fresh rubber
collars that go over the pipe boots, and you know,
we're getting everything up to speed. So we know that
when that next storm comes. You know, these common areas
of leaking and failure on the roof are sound.

Speaker 1 (15:33):
Yeah, I think you've told us before though, those pipe
boot fittings. That's usually a pretty common source of issues
for most home owners.

Speaker 2 (15:40):
Absolutely. You know, people say, oh, we're seeing stains on
our ceiling when they call in. You know, we ask
that in the bathroom? Is that in the kitchen? And
you know that's bam, that's the first question we're asking.
So yes, very very common.

Speaker 1 (15:55):
All right, Before I ask you how folks can reach
you summer, I know there's something you want folks to
do before they give you a call. What is that?

Speaker 2 (16:01):
Check our Google reviews, check our you know Facebook. We
are really really conscious of customer service. You want to
make sure that they're satisfied and that you know, you
would tell your neighbor, you would tell your mom to
give us a call from your experience with beaver roofing
and gutters.

Speaker 1 (16:19):
So Facebook, Google, Angie, I guess, home Advisor, all those places,
all of.

Speaker 2 (16:24):
That, Yes, sir, check us out on all all social
avenues to see what customers are saying about it.

Speaker 1 (16:30):
There you go, and your website is what summer.

Speaker 2 (16:33):
Beaverroofing dot com.

Speaker 1 (16:35):
Easy enough beaver Roofing absolutely all right. Folks want to
reach out by the old telephone, how do they reach you?

Speaker 2 (16:41):
Summer eight oh three nine nine one.

Speaker 1 (16:44):
Roof nine nine one roof. That's as I recall nine
nine one seven six six three right, that's it, yes, terrific,
all right, summer, have yourself a great weekend. Thanks so much, y'all.

Speaker 2 (16:54):
To take care.

Speaker 4 (16:57):
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(17:20):
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(17:43):
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Road in Columbia, Chapin Road in Chapin and online at
Lifetime Cabinets sc dot com.

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(18:41):
It is the home improvement show of the Midlands on
one O three point five FMN five sixty AMWVC and
it is the Marcus Greenwell sitting down behind the microphone
from Lifetime Cabins and Candados the beath What's up? Brother?
I guess it. We almost had the latest segment here
because you are on the phone wheeling and dealing with
the customer trying to This happens from time to time,

(19:04):
people getting in a crunch and a jam, and I
think a situation where they were trying to get a
home sold. Yeah, you're trying to sell your house. You're
having a rental place. You're like, let's get this thing done, right,
you know.

Speaker 3 (19:14):
And that's what that's what she was saying too, That's
exactly right. She was like, well, I've got I'm paying
for rent, I'm paying for a mortgage, and I got
to get the house done. I said, don't worry. I said,
go ahead and put the order in. Let's go.

Speaker 1 (19:26):
And the smartest thing she said was, you know, we've
been doing the renovations, but we knew we needed to
leave this part to the pros.

Speaker 3 (19:32):
Yeah.

Speaker 1 (19:34):
Yeah, right, you know there you're shopping Chapin. Yeah, we're
in the commercial break here.

Speaker 3 (19:40):
Yeah. That was awesome, man, beautiful.

Speaker 1 (19:45):
Well, and you know, I mean, this is the thing
you think about what you guys do. Now, let's let's
let's for example, let's say that this young lady was
at a big box store instead of at lifetime cabins encountertops.

Speaker 3 (19:58):
Oh yeah, yeah, good luck with that, all right. Yeah,
they're gonna get they're gonna get their measurement done in
two weeks. Maybe I don't even know. It was four
weeks last month, and I think it was like four
weeks just to measure.

Speaker 1 (20:10):
But she wouldn't have been able to know this while
she was standing in the store.

Speaker 3 (20:13):
Yeah, yeah, exactly.

Speaker 1 (20:14):
You got to wait for a call back from somebody
else to tell you when they can schedule a you know,
a measurement, that's right, much less when they can schedule
an installing. And you're talking to this lady, you're saying,
you know, you're dealing and wheeling, and you know I'll
get you. I'll get it done within two weeks.

Speaker 3 (20:26):
Yeah, and we're working down. We do have a busy
schedule normally, you know, we like to what I say, uh,
kind of slow roll it, like we'll put everybody in
line and give everybody a guaranteed date when they sign up.
So if that's six to wait eight weeks out. Most
people don't mind waiting because they have a kitchen, they

(20:49):
have a you know, bathroom, sink, stuff like that. So
they're not in a hurry. Hurry of course, when when
somebody gives me money, I'm in a hurry. But but
I give a I give a guaranteed date. Well, I
always work faster than that date. So I'm always pushing
people up, Like I have people in the schedule now

(21:09):
that aren't even ready. They have their cabinets, they put
their deposit down, but they don't have their cabinets installed yet,
So I'll have extra slots that I'll have to push
people back down the list. Yeah, not to try to
confuse you, but I have time, and I have some
times that I have like one or two jobs a

(21:31):
week I can throw in, so if somebody's in a hurry,
or if somebody you know has something they have to
get done for a party, for example, fourth of July.

Speaker 1 (21:42):
Right, yeah, we're now listening a week away from Okay, now,
hey on hard stob on that one. Don't call mark
us today and say, hey, can I have it by
the fourth of July.

Speaker 3 (21:53):
Kitchen for the fourth of July. We are doing an
outdoor kitchen before the fourth of July. But it was
been in the work for a minute.

Speaker 1 (21:59):
Yeah, yeah, but again, this is the uh, the ability
you have is a company in lifetime who who does
it all. You don't just go just gonna buy the
stuff from you. You're gonna fabricate it, you're gonna install it,
You're gonna take care of everything.

Speaker 3 (22:13):
Yeah, there are workers. They work for us and me
and and well for the whole team. Really and uh
so they're not subcont There's not one spot of our
job that's subcontracted. And I would dare to compare on
that one for anybody else in this town. They're gonna
use subcontract labor for to come out and install your countertops.

(22:37):
We are not. They're gonna be our guys.

Speaker 1 (22:39):
You never know what you're gonna get with that, dude, exactly.
I hope with somebody who does this a lot, But
you don't know that.

Speaker 3 (22:44):
You don't know. Yeah, you might get grade three, they
might get to you might get to be team on
somebody else's Yeah, I mean, seriously, you know they're trying to.
They're Oh if you know, if you get somebody can
do a job in a week, you gotta real you know,
you gotta you gotta come in. Yeah, exactly, ain't no
telling who's going to show up over there, you.

Speaker 1 (23:04):
Know, I had this experience once with with a contractor who, uh,
we just needed something very small done. It's one of
the countertop thing. We need something really small done. And
because it wasn't going to be that profitable, I'm pretty
sure he really did send out his C or maybe
even d R.

Speaker 3 (23:21):
E team subcontract.

Speaker 1 (23:25):
That we got out of that that job, which did
not make me happy. But uh and and again you
you start dealing with subcontractors and third party contractors and
you know, I mean, most of them do a very
good job, right yeah, but but if something goes wrong,
then you get in that subcontractor blamestractor and you're stuck

(23:45):
in the middle saying, well, somebody takes some responsibility here exactly.

Speaker 3 (23:49):
So we're we do it all ourselves. As a matter
of fact. We we have the slabs right there that
you pick out, you put your eyes on, you know,
before we cut it, you know, so we we take
a lot of care in how we handle that granite
and stone stuff like that marble.

Speaker 1 (24:06):
And you guys work with I know a lot of
the the warehouses and the wholesalers around the area. Couple
right here in town.

Speaker 3 (24:14):
Yeah, I was on the phone one this morning.

Speaker 1 (24:16):
Yeah, and you have a unique thing there, because if
if you've if you don't have it on your lot,
and you send somebody with one of these other wholesalers,
you want them to go look at it, that's right.
Don't just look at a picture or a sample. Yeah,
go see the actual stone itself, to.

Speaker 3 (24:36):
See the slab. Yeah, And then they'll send it to us,
and we actually will either send you a picture of
the slab they sent us, or we'll ask you to come.
We actually act asked everybody to come over and look
at it before we cut it. But if I can
send a picture to if you some people don't want
to go all the way back over to the shop
a third time. I mean, you know, so we don't

(24:57):
necessarily have to do that, but if you picked it out,
we just like to make sure you get the right piece,
you know, before we cut it. Then I go over
to cuts.

Speaker 1 (25:06):
I can tell you. I mean, really, the biggest job
you all did for us with the marble countertop of
the house we used to own in the kitchen, I
mean we we ordered that right off of pictures you'
all sent us from one of the whole salers.

Speaker 3 (25:20):
Yeah, yeah, I think in North Carolina.

Speaker 1 (25:23):
Yeah. Yeah, in Charlotte, I think I recalled. My wife
picked one of my I had to leave that to
her man because they all kind of looked the same
to me, but she picked one out. But then yeah,
you said, okay, now once it gets here, come on
out and make sure it's what you want. Yeah.

Speaker 3 (25:38):
Yeah, So we especially in a situation like this when
we're bringing a slab in off a picture from a
from a supplier, we definitely want you to come and
look at it, put your blessing on it, and go
over to cuts because I like to do that too
with customers. I was, I was there. It took me
about an hour and a half yesterday with some customers
going over to slab lay out. Now they have a

(25:59):
nine five square foot island, so it's it was worth
the extra time for them, you know. And plus where
it met where it met in the middle, we you know,
had book match labs and it was just exotic material
and all that stuff. So it was really important to
kind of take our time and go over it. But
we do all that too, you know.

Speaker 1 (26:20):
So typically six to eight weeks this time of year.
Is that pretty standard regards of the time of year.

Speaker 3 (26:28):
If you're good, yeah, right, you know, if you're not
so good, you can get it done quick, you know.
But when when you have a lot of good you know,
quality materials and good quality installers, you're going to be busy.
And if you're not, if a company is not busy
right now, then you got to you know, yeah, you

(26:51):
need to look at them and kind of a little harder.

Speaker 1 (26:55):
We typically get springtime. It's been a big fix up time.

Speaker 3 (26:57):
Yeah.

Speaker 1 (26:58):
Yeah, And I guess it's uh uh, you guys get
kind of really you're busy all the time, but you
get more busy kind of when you approach the holidays too, right,
don't look now, but yeah before each other about that too.

Speaker 3 (27:11):
Yeah, Like like I said a minute ago about the
about the outdoor kitchen that we're doing, got port swings
on it and everything swing up to the bar. Yeah,
that's something else.

Speaker 1 (27:23):
It's where the other half lives, right.

Speaker 3 (27:25):
I know, I mean it is something else. Pellet grills
and all that.

Speaker 1 (27:28):
Uh, got it on. I think we spoke a couple
of months ago, and I don't know if it was
expected or not. But as I recall, after a season
or two where Courtz was the hot item, a lot
more court site seems to be moving these days.

Speaker 3 (27:49):
Yeah, yeah, yeah, I mean it's it's it's kind of uncanny,
I guess, because there's more of it and it's really pretty.
People are maybe maybe it's they're relasing a little bit
more budget for the jobs too, because that stuff's about
twice as expensive as a level one. I'm not selling
as much Level one I am, which is the starting

(28:11):
for those of you do not know, is the starting
grade for granted. No quality difference between one and seven,
But it used to only go to four. Now these
court sites putting up the five, six, seven. But uh
so the point was quartzite is getting more popular than ever.

Speaker 1 (28:38):
And we should explain the difference between court sit and quartz.

Speaker 3 (28:40):
Quartz is a man made product. Quartzite is a natural stone.
Uh it actually is harder than granted just a little bit,
and it's not as hard as a diamond. So it's
in between grantite and a diamond, which you could take
you could take a knife on granted and dole your
knife right right and use it for cutting boards, right exactly.

(29:03):
So the court site is even harder than that.

Speaker 1 (29:08):
You know it's but that's not why people are buying.

Speaker 3 (29:10):
No, it's really pretty. It looks a lot like marble.
That's one of the reasons why it looks like marble
and performs like granite.

Speaker 1 (29:17):
Okay, so it's get the look of marble, but the
durability and then some of a granite. Yeah.

Speaker 3 (29:23):
Oh, I got to give a plug to Lifetime Cabinets
and countertops or at forty twenty Fernandina Road, right next
to Costco and so you can go to Costco and
are too Greens right there. I'm on the corner. Greens
is on one corner, I'm on the other, and then
the other store where I got my boneyard is what
I call the boneyard because we have a lot of

(29:45):
pieces that are left over remnants. At one fifty three
Chapin Road, I had to throw it out out there.
One of my customers told me, say, you need to
say where your location is more. She said, I love
hearing you talk, but you need to say it more.
Where are so you can so the customers don't have
to wait the whole show to hear.

Speaker 1 (30:03):
That's a good point. Forty twenty Fernandina.

Speaker 3 (30:06):
Road, forty twenty Fernandina Road, one fifty three chap one
fifty three, Chapin Road and Chapin.

Speaker 1 (30:11):
Yeah, Lifetime cabinetsc dot com.

Speaker 3 (30:14):
That's right.

Speaker 1 (30:14):
Well, although your Facebook page, I mean it's.

Speaker 3 (30:17):
That's what I like. Yeah, I like the Facebook page
and my Facebook page going to see me Marcus Greenwell
there's one and only one.

Speaker 1 (30:26):
Yeah, never know what you do? Get that's right, but
you will, I know your your Facebook page. You all
posting pictures up there all the time.

Speaker 3 (30:33):
Oh yeah, we do. We like it.

Speaker 1 (30:36):
You know what, don't be because you've got pictures up
there of just some incredible jobs, really special stuff. Yeah.
But if you look at that and then all you're
thinking is I just want to Level one in my kitchen. Yeah,
think about this for a second. These guys are able
to do these exotic jobs. Imagine what they can do

(30:58):
with you. You know, you you're easy. You know I
need wanted to have slabs on a kitchen countertop, then.

Speaker 3 (31:04):
Maybe I need to say that I don't need to
bring my game down and put some level ones out there.

Speaker 1 (31:10):
But it's the same people that are working that magic
behind the scenes, doing Level seven and level one.

Speaker 3 (31:16):
That's right, that's right. We say take the same amount
of care and time to cutting and polishing it. We
do all our stuff behind so that way we don't
have a lot of seams. We'll take a piece instead
of having to put it all the way across the countertop,
and we'll take the seam and try to put it
in the sink area, which is only about a four
inch at the front and a four inch at the back,

(31:36):
and it hides the hole at the back where the
faucet is, so you only have really about two inches
on each, you know, all together that you can see
the scene, you know, on the back. So we try
to take corners and go from one corner and make
an L shape all the way to the sink where
blah blah blah. So you know what I'm saying.

Speaker 1 (31:57):
So if you you've done it for me, that's right,
that's right. I've seen I've seen it firsthand, you know what.

Speaker 3 (32:02):
Let me say to this. I woke up this morning,
I was like, man, I'm so grateful for Gary David.
And I'm not lying. I did and I knew I
was coming to the radio show, and I was just
thought about how grateful I am that of you and
and and and all the work that you've sent us,
you know, and done with us, you know, at your house,
your dad's house, your neighbor's house, and everybody else. I

(32:25):
just I'm just so grateful, thank you.

Speaker 1 (32:27):
Thank you, Matt. I appreciate that. And gosh, I mean,
how long you guys have been on this show since
day one?

Speaker 3 (32:33):
That's right?

Speaker 1 (32:34):
I forgot how long ago? That was? Seven years ago?

Speaker 3 (32:37):
Yeah, somewhere close, Yeah.

Speaker 1 (32:38):
Something like that. So we appreciate your support for the
programming for the radio station. Yeah, as we always you know,
for those of you listen. I'm and I got to
say this too because Marcus, as you know, our listeners
are so incredibly loyal to the folks like you that
support us. Yeah, and we thank you all for that.

Speaker 3 (32:57):
Yeah, thank you all.

Speaker 1 (32:58):
And you know what, we don't just throw anybody on
here just to make a buck, that's right, you know,
I mean there's there's not there's not a company on
this show that I have not done business with.

Speaker 3 (33:09):
Yeah, that's true too. I can attest to that.

Speaker 1 (33:12):
I mean, and and with something I've spent a lot of.

Speaker 3 (33:15):
Money, yeah, lifetime, So I I but I appreciate it.

Speaker 1 (33:24):
You know, if you think I was hard to get
along with, wait, do you be my wife? You better
be on point. He's gonna spend our money with you.
That's funny. You can rest asshure doing these folks are Yeah,
before we go the boneyard, as you mentioned.

Speaker 3 (33:38):
Oh yeah, one s Chapin Road just passed in between
Cash's Chicken and Higher Ground Hamburgers. So if you want
to get some chicken tenders or some hamburgers, come see
me or Steve hot dog Man's right there. Don't want
to leave Steve o out.

Speaker 1 (33:53):
Hey, buddy, you're less still possible. Go by and get
one of those first, and then bring one to Marcus.

Speaker 3 (33:58):
Yeah yeah, okay, you get a special deal and get
it done quick, right.

Speaker 1 (34:03):
But those remnants you're still moving at your costs. Right?

Speaker 3 (34:05):
Oh yeah, absolutely over there, I got man, I got
thousands of them. I mean literally like I got them
lined up from here to the highway.

Speaker 5 (34:14):
Uh.

Speaker 1 (34:14):
And these are well, these are all a result of
the way you do business that not everybody does.

Speaker 3 (34:22):
That's right. They're they're left over from a kitchen, so
it's still a brand new piece, but it's the extra
piece from the kitchen. We can do a vanity tables.
Let's see what else have I done? I did a
bench seat and a shower the other day for a guy. Yeah,

(34:42):
I told you that. One time I did my my
my stump out there. I put a piece of granite
and put them made a table out of a stump
by cut down a tree on the lake by my firefit.

Speaker 1 (34:54):
Quite honestly, there are other people who sell countertops that
might have some remnants, but the difference is those remnants
on your lot have never been paid for.

Speaker 3 (35:04):
Yeah, that's right. We don't get you to pay on
your kitchen part. We don't get you to pay for
the whole entire slab. We just charge you for what
you use on that piece. So what he's talking about,
what Gary's talking about, is the piece that's left over
was not actually paid for by the other guy. So
therefore you get the same deal as doing for a

(35:24):
kitchen or whatever. And now I got them at costs,
so it's even less than that, right, right, you know,
because I got a lot of them. If you come
out and see me, actually, I'm gonna be there today.
I'll be there from ten to six o'clock today, and
my brother is actually going to cover up the Fernandina
store at forty twenty Fernandina Road.

Speaker 1 (35:47):
Right, you heard it here. First you go by today
shaving a location. You take Marcus either the hot dog,
the chicken or the hamburger.

Speaker 3 (35:55):
All right, you got all right, they got chicken salad
over here too. Just tell you some.

Speaker 1 (36:02):
You already you're gonna make. You make a great deal
that quick install. Right.

Speaker 3 (36:05):
I'm grateful for customers that bring me food.

Speaker 1 (36:08):
Feed this man today, or David might wanted something to
to over teteen. Yeah, he liked that. We got to
wrap it up here. Thank y'all again your locations. Let's
see him again.

Speaker 3 (36:20):
Forty twenty Fernandina Road by Costco one three Chapin Road
on Highway seventy six. Going out, it's exactly five miles
past that Walmart uh in Valentine right there. Oh yeah, okay, yeah,
so it's not very far out.

Speaker 1 (36:35):
And if you need to talk to this guy, you
just call the number for Lifetime Campus in countertops because
he answers.

Speaker 3 (36:40):
The phone absolutely eight O three seven seven twenty two twenty.
It gets right to my cell phone. It's forwarded to
my number. All right, brother, good to see it man,
It's good to see you.

Speaker 2 (36:49):
So far.

Speaker 6 (36:51):
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(37:11):
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Speaker 7 (37:19):
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(37:42):
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Speaker 1 (37:44):
Hi, this is Gary David. You've heard me talk for
years about Anthony John Construction and the wonderful jobs they
do for folks all across the Midlands. When it comes
to roofing and gutting, well, it's the same people doing
the job, but the name has changed. That's right now,
it's beaver roofing and beaver gutters. Leave it to beaver
for all your roofing and gutter needs. The same great
service on the same great folks behind Anthony John Construction,

(38:06):
just with a new name eight oh three nine nine
to one roof and Beaverroofing dot com You gutter roofing work.
Leave it to Beaver Beaver roofing and beaver gutters.

Speaker 5 (38:29):
Hey.

Speaker 1 (38:29):
Look, it's our old pal James Carwell, the owner of
Freedom Plumbing, joining us now here on the Home Improvement
Show of the Midlands. Good to have you, James. Good
morning sir.

Speaker 5 (38:38):
Good to be here Gary.

Speaker 2 (38:39):
How are you.

Speaker 1 (38:40):
I'm doing well, man, I see you all over the
place these days. Man, we get around, apparently you do.
And you've been in my neighborhood quite a bit recently too.
I've noticed.

Speaker 5 (38:51):
Oh yeah, did a thankless water heater install for one
of your neighbors.

Speaker 1 (38:56):
Terrific. I'm sure she's happy with that we had. That's
something we hadn't talked about in quit sometime, James, tankless
water heaters. Maybe we'll talk about that today.

Speaker 5 (39:03):
What do you think absolutely sounds.

Speaker 1 (39:06):
Good of the water heaters? You're installing these days, is
it getting to be where you know, you're doing more
of the tankless ones than any other any other type.

Speaker 5 (39:16):
You know, they're definitely more prevalent nowadays than they were,
and you know, the situation kind of dictates which route
is the best route to take. You know, if you
get a small home, just one person in the house,
yes you can get some energy savings out of switching
from an electric to a tankless natural gas or propane tankless,

(39:41):
but not every situation really is needed to have a
tankless as far as the expense, so it's typically about
twice the cost of the install of the normal water
heater what they think of normal water heater around fifteen
a tankless around three thousand, all parking oetting.

Speaker 1 (40:02):
Is that installed or is that just for the unit itself?

Speaker 5 (40:05):
Yeah, that's that's installed. And again it can range. We've
done some tankless installs for forty two hundred. They go
with the bigger unit that has a built in recirculating
plump and it's a condensing model, which means it's more efficient.
So yeah, it can range. And depending on the house
size and how many bathrooms and everything.

Speaker 1 (40:28):
Now, just curious here from a cost standpoint. So let's
say you go twice as much using your example of
fifteen hundred for the conventional old style three thousand of
the tankless installed. What sort of over the course of
a year, I mean, what sort of cost savings are
we talking about in lower electricity costs.

Speaker 5 (40:50):
From the numbers I've run and from what I've heard
as far as recovery time on your investment above and
beyond what you would spend on a regular heater, it's
about a fifteen year recovery time and that's about the
life span of the heater, so you know, it kind
of breaks even so to speak over the life span
of the heater. But the benefit is more in the

(41:14):
fact that you have endless hot water. So situations where
you have soaking tubs or elderly might have had a installed, uh,
those you're not typically you're not going to be able
to fill up a tub like that with a standard
tank style heater. You're going to run out of hot

(41:34):
water before that thing is full. So certain cases, a
lot of people in the home, teenage kids got taking
showers back back. Running out of hot water is not
something you have to worry about with a tankless water here.

Speaker 1 (41:53):
What what did should you expect? And let's go let's
go here. Okay, regular style water heater, I'll just call
old fashioned for sake of argument here. They come in
different sizes, right, I mean depending on the size of
the home, number of showers and fixtures and things like that.
What are your options there?

Speaker 5 (42:12):
Typically forty or fifty. You have some cases where you
can do an eighty. They're now considered more light commercial
than residential, but it could still be used in a
residential application. So I mean, is it good?

Speaker 1 (42:28):
Is it possible that you could say, well, I don't
want to, you know, invest the extra money for the
tank list. I just want to get as big a
model as I can. Can you get a you know,
one big enough to ensure that let's say a family
of four is not going to run out of hot water?

Speaker 5 (42:44):
That's hard to say, depending on their habits. So if
you get somebody that hopes in the shower and they
stand in there for thirty minutes, you're going to have
a problem. Typically you get about a seventy percent yield
from a water heater, so you know, forty gallons, you
get seventy percent of that, and then it's going to
start cooling down pretty quick after that.

Speaker 1 (43:04):
Okay, an average shower. An average shower, let's say you're
hopping in out of shower, say five minutes. You don't
have that that teenager in the house that likes a
thirty minute shower, Yeah, a five minute shower, because yeah,
I've had those. Uh, the five minute shower is going
to consume about how much How many.

Speaker 5 (43:18):
Gallons of water depends on how hot you like the water,
depends on the temperature that the water is set at.
So I guess the best way to kind of describe
what happens there is the hotter your temperature the shower,
the less hot water you're going to use as far
as volume of actual water to reach the desired temperature
that you're trying to achieve. Because if you get one

(43:39):
hundred and forty degree water and you're mixing that with
seventy degree cold water, you're going to get that one
hundred degrees a lot with a lot less hot water
than if you had one hundred and twenty degree hot
water in seventy degree cold water.

Speaker 1 (43:51):
I got you.

Speaker 5 (43:51):
So there's a lot of factors that kind of play
into how long and how you know much of a
shower can take with a certain gallon amount in a
water heater.

Speaker 1 (44:04):
So really, again, this is not so much that I'm
gonna I'm going to go make the investment, take the
plunge here, so to speak, and go for the tankless
water heater. It's not so much a question of I'm
going to save that much more in electricity over the
of the course of a month or a year. Even
you mentioned a fifteen year return on that this kind
of break even point. But it is. Yeah, I'm tired

(44:25):
of runing out of hot.

Speaker 5 (44:26):
Water mainly, and so you're definitely going to have a
lot more energy savings if you're going if you're transitioning
from an electric style tank water here to a tankless
because that electric heater or even a gas on that
for that matter, is going to heat and cool whether

(44:46):
you use it or not. So let's say you left
your house for a month, that water heater is going
to cool down, heat back up, cool down, heat back up,
and then can continue to cycle whether or not water
is being used or not, because eventually, you know, you
have transfer of heat. Heats can leave the water and
it's eventually going to need to heat back up because

(45:09):
the thermostat says, hey, we're not hot enough.

Speaker 1 (45:11):
Okay, since you brought that up, Let's say you are
going on a sabbatical of the sword. You're gonna leave
for a month. Uh, you know, short of just I
guess going wherever it's located and shutting off the pilot
light or what have you, there's no real other way
to just shut that thing down, or should you even
try to.

Speaker 5 (45:31):
You can on a gas unit, you can turn your
breaker off. I guess thermostat to vacation, which is pretty
much just means the pilot light stays lit and it
doesn't heat and cool while you're going all that.

Speaker 1 (45:44):
You said on electric, right, do all electric water heaters
have that?

Speaker 5 (45:47):
That's that's a gas.

Speaker 1 (45:49):
Model, gas model?

Speaker 5 (45:50):
Okay, Yeah, you just this knob typically on the front
of the unit. Most of them are red, red knobs
on the front of the unit, and it'll have you
know where you can change the temperature setting on the thermostat, right,
and if you go all the way down, it typically
is the vacation mode. Okay for the gas unit, and
on the electric I mean you could always just flip

(46:11):
the braker off. I would also recommend if you're doing
that to shut the water off to the house. That way,
if you know, long hold, something happens that doesn't happen
for the entire time you're gone, or until you're one
of your neighbors sees water coming out of your front stairs.

Speaker 3 (46:27):
What.

Speaker 1 (46:28):
Yeah, Yeah, that's kind of the do with the water heater.
That's just in general. Yeah, no, I agreed.

Speaker 5 (46:32):
Yeah's side note, Yeah, that would be a horror story
to come back to you right there.

Speaker 1 (46:38):
Hey, for somebody who's you know, purchased the house in
the last few years, they haven't replaced a water heater,
and maybe they just never really thought much about it.
How can you quickly tell whether you've got an electric
water heater or a gas water heater.

Speaker 5 (46:52):
Well, the power cord going into the top of the
heater usually lets you know. And the gas heater is
going to have of some sort of vent, whether it
be atmospheric, which means the vent goes straight up, typically
through your ceilings, through your roof, or out the wall,
which is considered to direct vent, so it makes a

(47:13):
ninety degree turn and comes out the sidewall. Typically you'll
see those applications in a garage. You know your here
be in the corner of the garage, and then the
vent will turn and go out the wall, and you'll
outside you'll see the little vent cap, a termination cap
for the exhaust the combustion gases.

Speaker 1 (47:33):
I guess cross spaces will be that way too, pretty much,
wouldn't they.

Speaker 5 (47:37):
I've seen some direct vent applications inside of a cross space.
You just got to have a lot of room for it.
Because they don't make like short direct vent water ears.
They're typically going to be pretty tall.

Speaker 1 (47:51):
So if you see some sort of a of a
vent on the on the outside of your home near
the water heater, let's say go one across for example,
that's that's you got.

Speaker 5 (48:01):
Gas water here, yep, and atmosphere. Event the vent will
actually end through the roof, so you'll see a little
a lot of times it's like a silver colored pipe
coming out of your roof that looks different from all
the other pipes sticking up right through your roof, which
are the vent pipes tree plumbing.

Speaker 1 (48:23):
Are gas heaters. Water heater is more efficient and giving
you more hot water than electric.

Speaker 5 (48:29):
Yeah, they definitely have a quicker recovery time, meaning once
you deplete the hot water out of it, it's kind of
heat that water a lot quicker. I think electric is
one of the most inefficient ways to heat, whether it
be heating the air or heating water gas. It's definitely
you know, that's why they say cooking with gas.

Speaker 1 (48:49):
Yeah, that's why they say that. So you've decided you're
going to go with the tankleer style water here, and
there's a there's a misnomer here that you get, you
get to put in. And of course, you know you
work with a pro like James, this is all gonna
be explained to you, of course. But I can foresee

(49:09):
a situation where somebody says, yeah, I want the tankless
water heater, and somebody comes out and installs one and
they cut the shower on hot right in and they're
surprised to find out they don't have hot water right away.

Speaker 5 (49:22):
Yeah, So it's what we call endless, not instant. So
typically we like to install the tanklesses near the location
where your old heater was, so you're not going to
notice a large difference in wait time that you had before.
So if you move that location of the heater twenty

(49:42):
feet away from where it was, you're going to extend
weight times for different areas of the home and then
decrease weight times for other areas. So you know, there
may be some cases where the layout just didn't work
the way they had it, and you know, the customer's like, well,
I you know, hot water my kitchen is not my
main part already. I wanted it near. I want it
to the master bath quicker. So then those cases where

(50:05):
you know, we would consider relocating the tank lists closer
to the master bedroom or bathroom. That way they get
that hot water there quicker. The other option would be
going with a tankless that has a built in recirculator,
circulates hot water through your system and decreases that weight
time for hot water.

Speaker 1 (50:25):
You mentioned that at the start of the segment there
that you just disolved one with that feature on there.
How much quick are you going to get a hot
water when you go that route.

Speaker 5 (50:34):
So again, there's a lot of stuff that kind of
goes into it. You're plumbing layout is one of the
biggest things. So that basically you have a bypass that
gets installed on the furthest fawcet and it creates that
loop for the water to continuously circulate through the system.
So basically what it does is it it pushes hot
water to the hot water side of that faucet, and

(50:55):
then the loop it is created by pushing it to
the cold side. So you'll get a little bit of
lukewarm water on your cold when you cut it on,
but the het will be there fairly quickly. It does
cut off at around ninety degrees, so you'll have ninety
degree water instantly, but that one hundred and twenty degree
water is not very far behind it.

Speaker 1 (51:17):
How much more is it to go that route, James,
you're looking for the full innch of Lada here.

Speaker 5 (51:22):
Now those can range I would say thirty eight to
forty two somewhere in.

Speaker 1 (51:28):
That total ball park total price here.

Speaker 5 (51:30):
Now, yeah, total price installed with the bypass programming the pump,
because those pumps you can program to let's say you
get up at six am. You want to be able
to take a shower by six point thirty. You can
program the pump to cut on at five o'clock and
recirculate that water within that time period to be able

(51:52):
to have it there, so it's not constantly recirculating and
you're not you know, using that energy to recirculate water
through your system to say at four in the morning
and everybody's sleeping.

Speaker 1 (52:01):
Well, that's what I was thinking, because I mean, this
is a system that keeps that water if you go
that route, keeps that water hot really all the time.
That seems like that could be pretty cost prohibitive.

Speaker 5 (52:13):
You know, it's more of a luxury item as far
as wait times for how long you're how long it
takes for your water to get the hot water to
get to that fixture. It's basically the best way to
think about it is you have to purge the water
that's cooled off in that line until the hot water

(52:34):
gets from that tankless to that fixture. So like in
our home, it takes a long time for it to
get to the kitchen. You know, we may have to
run that water for thirty forty five seconds before we
have hot water in the kitchen.

Speaker 1 (52:47):
Yep, the same way.

Speaker 5 (52:49):
So you are using more water in that case, but
on the flip side of that to recirculate it, you're
using more energy.

Speaker 1 (52:55):
Freedom Plumbing James Carwell, he is the owner and that
folks have questions for you. They just need a little help.
Maybe they want to go to the tank list route
or just ask you about that. I can they reach you?

Speaker 5 (53:03):
My friend give us call at eighth three four four
seven zero four seven to one, or a visit her
website at Freedom dash Plumbing dot com.

Speaker 1 (53:11):
The guys riding around town all over the place of
the big, red, white and blue trucks Freedom Plumbing, have
a great weekend.

Speaker 5 (53:16):
James, you do the same, Gary. Thank you. I'm James Carwell,
local owner and operator of Freedom Plumbing right here in
the Midlands. After working as a plumber for nearly a decade,
I decided to open my own business, and Freedom Plumbing
was born because of my love for this country and
the great respect I have for the men and women
of our armed forces and our first responders. I named

(53:37):
my company Freedom Plumbing. What sets us apart from other
companies is our customer service. We have a five star
rating on Google, a five star rating on Facebook, and
a plus rating on Angie's List, and an a plus
rating with a Better Business Bureau. I'm James Carwell, local
owner of Freedom Plumbing, and we look forward to servicing
you for all of your plumbing needs. Get fifty percent

(53:59):
off your new service call when you mentioned you heard
us on WVOC. Learn more at Freedom dash Plumbing dot com.
That's Freedom Dash plumbing dot com,