Episode Transcript
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Speaker 1 (00:00):
Good morning, Thank you for listening to Community Access. My
guest today is Bob la Blanc. He is owner of
Houndstown Hartford.
Speaker 2 (00:08):
Good morning, Good morning Allison. Thank you so much for
having me For.
Speaker 1 (00:11):
People who don't know about Houndstown Hartford. What is it
and how did it originate?
Speaker 2 (00:17):
So? Houndstown Hartford is a dog daycare, boarding and pet
spot facility located just north of Hartford, and it was
founded over twenty years ago by an NYPD canine expert.
Mike Gould was actually person who was training dogs to
be on the canine units, you know, drug interdiction, chasing
(00:38):
down perpetrators, cadaver dogs, was training dogs around nine to eleven,
that type of thing, and then after twenty years with
the police force, he got into the dog daycare business.
He just really understood dogs and wanted to build a
career around it. And we are i think the fifty
third Houndstown to be opened in the United States, the
first one in all of New England.
Speaker 1 (01:00):
Really is he still involved with it.
Speaker 2 (01:03):
Now or very much so? Yeah, Mike and his wife
Jackie are co founders and yeah, they they're amazing leaders
and have really built a team of amazing franchisees who
just love dogs, and our tagline is we do it
for the dogs.
Speaker 1 (01:19):
Why did you decide to get involved? You were in
corporate America and now you decided to go do this.
Speaker 2 (01:24):
That's right.
Speaker 1 (01:25):
Yeah.
Speaker 2 (01:25):
I was in the aerospace industry, engineering and business development
for decades, and when the pandemic came, it just sort
of changed things for me a little bit. I was
kind of in a position where I was thinking about
early retirement, but I said, you know, I've got my health,
God willing, I've got some energy, and I've always had
an entrepreneurial spirit and pardon the pun, but I wanted
(01:48):
to scratch that itch. And I had a LinkedIn kind
of career coach reach out to me and just bounced
a lot of ideas off me. Kind of did intake
on my passions, my experience, and I never imagined I'd
be in the pet space, but my love for dogs,
my wife love dogs, loves dogs as much as I do,
(02:09):
and I'm a little bit of a measured risk taker,
and we were in a position where we're you know,
this made sense, and so I jumped into it. And
there's just no regrets. It's been amazing. We have the
most amazing customers, both two legged and four legg The
one thing that I wanted to mention Alison was I
(02:30):
believe firmly that dogs are one of life's greatest blessings
and joys, and we just try to make dog ownership
possible for people. My mission personally is to give dogs
their best lives and help make dog ownership possible for
people with busy lifestyles. And that's really what we're all about.
We do it for the dogs.
Speaker 1 (02:49):
Yes, so tell me about this business. What happens if
I bring my dog in the morning, What kind of
day will it have?
Speaker 2 (02:57):
Right? So, our main philosophy, we consider ourselves to be
dog management experts. We believe that dogs are our pack animals.
Dogs thrive in a pack environment. We know they're social, right,
I mean people sometimes joke about cats how they're independent,
and you know, but dogs they thrive around other dogs
(03:20):
and people, and we've sort of welcomed them into our world.
You know, when they're with us at home, you know,
they sleep in the beds, on the couch, We throw
balls for them, We go for leashwalks, and those are
all wonderful things. I wouldn't change any of that, But
dogs all have a natural instinct and desire to be
in a pack with other dogs, and that's exactly what
(03:40):
we do. We curate packs of dogs based on their size, energy,
and play style. We have half a dozen rooms, so
we can we can curate those packs not only based
on their size, but how they play like. We wouldn't
put like a twelve year old dog that wants to
sleep all day, you know, with a nine month old
(04:01):
puppy that just has crazy energy. But we believe that
dogs thrive in a natural pack environment, and we create
the environment for them to do that.
Speaker 1 (04:11):
So take me through what you would do maybe with
a little dog that's older. Yeah, what kind of events
would they do all day or services?
Speaker 2 (04:18):
Yeah? No, good question. So the first thing that we
do is we bring them in. We have a very
large lobby, so we'll introduce them to another dog of
similar size and it's basically a quick temperament test. We have,
you know, two of our dog management experts. You know,
we'll have one on one leash and then the new
dog on another one, and we basically do a quick
pass by. They'll sniff each other's butts, wag their tails,
(04:41):
and then you know, once they've done that we know
that they're not overtly aggressive with other dogs. We've at
least got one dog that they have been good with,
So once we have their vaccination records on file the rabies,
distemper and bordetella, we will take that dog. They're gonna
have three free days of daycare that they get to
(05:02):
use within the first three weeks, and we want to
encourage them to bring their dogs in so that their
dogs can get used to being in a natural pack
environment because they've been living in our worlds right domesticated,
and this is new for a lot of dogs. Sometimes
they come in with some trauma. They may have been
a rescue that was abused or neglected. Sometimes they'll come
(05:24):
in with some of those things and they need to
build trust again, not only in people, but in other dogs.
And sometimes it happens really quickly. Sometimes it takes a
little bit longer, but the dogs will come in will
based on their temperament and their size and play style,
we will start to build a pack around them, and
that's really where it all starts.
Speaker 1 (05:45):
Else that's amazing. What is your staff like?
Speaker 2 (05:48):
Well, first of all, we're all dog lovers. When I
interview people, that's the first thing that I ask is
tell me a story that demonstrates your love for dogs.
So we all absolutely love dogs, but I've got an
amazing team, you know. We we don't go into the
playrooms to play with the dogs. There's there's a lot
(06:08):
of dog daycares that may you know, have like storybook
Hour and you know, things like that where the humans
are engaging with the dogs. We do that at home
at Houndstown. We create an environment where dogs can be
dogs for a day. So our team we're basically going
into the rooms using our peripheral vision, listening and kind
(06:29):
of making sure that the pack that we've created is
safe for the dogs. But we don't go into to
touch them to play with them. We can love on
them when they come in the morning and the lobby
we have a spa room, so we're giving them baths
and trimming nails and we get to love on them there.
Everyone everyone fights for those opportunities. Yeah, but when the
dogs are in the playrooms, our team we're really good
(06:53):
at at using our ears and our peripheral vision and
just understanding sometimes the dogs might get a little over stimulated,
and if they do, we can sort of use our
voices to maybe bring down the energy level a little
bit just by redirecting them. But for the most part,
the dogs self regulate themselves. They create this natural pack environment.
(07:15):
Sometimes they give good, healthy corrections to each other, which
is good, and they respect those boundaries of each other.
So our team we're cleaning constantly. I've completely sanitize the
entire facility every day and we have six large playrooms,
so we're constantly cleaning, picking up after the dogs. But
(07:36):
our staff really is just making sure the environment they're
in is clean and safe for the dogs, giving them
their best life while they're being dogs for the day.
Speaker 1 (07:46):
Why is it beneficial to do doggy daycare rather than
keep your dog home in a crate or just home
when you're at work.
Speaker 2 (07:53):
That's a really good question. Dog ownership is really up
the pandemic. A lot of people got dogs, you know.
We we actually got our second dog during the pandemic,
and now I'll never have just one dog. Just love,
love seeing what it does for the two of them
being together. But we find that when dogs get to
(08:14):
play in this natural pack environment, it helps them overcome
separation anxiety. We have a funny saying in Houndstown. You know,
it's our guarantee that we will send every dog home
with the Houndstown hangover. And basically what that means is
they expended a lot of energy. They played, they thrived
being with other dogs. As much as they enjoy coming
(08:36):
in in the morning, they also enjoy going home to
rest with their owners at the end of the day.
So it helps reduce separation, anxiety, destructive chewing. A lot
of dogs have a lot of energy, and if they're
spending too much time maybe alone while we're at work
or you know, long days, you know doing our jobs.
(08:58):
You know, dogs, they they really do thrive in that
natural pack environment and sometimes there's destructive chewing habits that
can be overcome by getting this energy out and playing
in the natural pack environment. We have some of our
customers who live in apartment buildings right here in Hertford,
and if the dogs are home alone all day, sometimes
you know they are getting into destructive chewing and excessive barking.
(09:22):
So it really helps make dog ownership possible for people,
whether they're in apartments or out in the suburbs.
Speaker 1 (09:29):
Do you have safety features in place, like cameras or
anything in order keep an eye on them.
Speaker 2 (09:34):
Yep, our entire facility. We have cameras throughout and we're
constantly monitoring those. I have actually access to those cameras
on my phone as well. Our cameras all have audio
on them, so we're able to make sure, you know,
even if we are not in that playroom at that moment.
We first of all, we're using our ears and we
can hear them, and then we have people that are
(09:58):
monitoring the cameras as well.
Speaker 1 (10:00):
Do you have any special events that are coming up?
Speaker 2 (10:02):
So we have a party that we do every month
for the dogs, and truth be told, I think this
is something that the parents probably really look forward to.
The dogs love it as well. But we will have
a party every month. We've got our Saint Patrick's party
(10:23):
coming in soon. We had our Valentine's Day party, we
had a Super Bowl party. So we do these fun
things where we'll take the dogs one by one out
of the playrooms and we bring them into the lobby
and we'll have a fun backdrop depending on what the
theme party is, and we sometimes will do like cookie
tosses and we'll throw them to the dogs and some
of them will catch them, which is awesome, and we'll
(10:44):
post a slow mo of that on our Facebook page
or Instagram, but we take pictures and videos and then
we'll send the dogs home to their owners with a
treat bag that day and a photograph of their dogs.
So those are really fun parties. Our parents love them
like those are our busiest days.
Speaker 1 (11:02):
I read one, sir. I'm not sure if I read
it or if I saw it in a movie when
a man passes away and goes to heaven. He sees
his wife and he's like my wife, but then when
he sees his dog, he's like my dog.
Speaker 2 (11:18):
I get it.
Speaker 1 (11:19):
I get it. You started working with a local dog
rescue organization, which by the way, we'll be coming in
for an interview here as well.
Speaker 2 (11:26):
Yes, Dog Star Rescue. They are an amazing organization. We
have established a really great working relationship with them over
the past few weeks and they've got a lot of
dogs that are in need of foster homes before they
get adopted, and we're providing some overflow overnight boarding for
(11:47):
those dogs. So basically, when they have an adoption event
on Saturday, if some of those dogs don't get adopted,
we're able to bring them back to Houndstown, Hartford with
us and we build a pack for them so they
get to play all day, which is, you know, just
amazing to see these dogs that some of them have
come from really tough you know start in life, whether
(12:09):
they were you know, roaming around the streets. You know
a lot of them are coming up from down South,
and Dog Star Rescue does a really good good job
finding foster homes and finding forever homes for these pups.
But we're working with them to give the dogs some
of that mental and physical stimulation before they get adopted.
Speaker 1 (12:30):
That's wonderful. It is a very very very bad time
in the world for animals right now to be adopted.
It's worse than ever after the pandemic.
Speaker 2 (12:39):
Yeah, it is. There's a lot of a lot of
places where maybe the neutering and spading emphasis isn't as
great as it is up here in the Northeast. So
they're having transports come up with dogs and they need homes.
I think close to forty five percent of all dogs
are being apt it out of rescue organizations now, and
(13:02):
that's good. That's personally how I'm going.
Speaker 1 (13:04):
To get it. Yeah, I get it. I totally agree
with you. How can people find you on social media
and on the web.
Speaker 2 (13:13):
Our website is HOUNDSTOWNUSA dot com and if they navigate
to the Hertford, Connecticut location, they can find us there.
We're on Facebook and Instagram Houndstown Hartford Facebook page. Anybody
that's interested in seeing the most adorable videos of dogs,
which we all love, right, they can just scroll on
(13:33):
our Houndstown Hartford Facebook page and they can see the
dogs playing. Actually every day we post those videos for them.
But if they go to our website, there's a place
there where they can click for a free evaluation for
their dog and then upon passing that evail, their dog
gets three free days of daycare.
Speaker 1 (13:50):
Fabulous, and the prices and everything else.
Speaker 2 (13:52):
Yep, everything's right there on our website. Yeah. Yeah, and
we do the overnight boarding as well. We encourage people
to bring the dogs for or a few days of
daycare before the overnight boarding. It just gets them familiar
with the environment. They'll meet some of their pack mates,
get familiar with our staff and the smells and sounds,
and that way, when they do come for overnight boarding,
(14:14):
it's a really good day for them. Their mom or
dads come and pick them up a couple times from daycare.
They know they're not being abandoned, and that's why we
incentivize people to come and use those free days of
daycare as soon as possible.
Speaker 1 (14:27):
Very good idea. And when they do stay overnight, do
you send pictures? I'm assuming you do yep, yeah, yeah,
and Dad.
Speaker 2 (14:34):
When we tuck them in at night, we do take
a picture of them in their overnight boarding accommodations and
we post that on our social media as well.
Speaker 1 (14:42):
I'm speaking with Bob la Blanc. He is owner of
Houndstown Hartford. Go to Houndstown USA dot com if you'd
like more information. Again, it's Houndstown Hartford on Facebook and Instagram.
Thank you so much for being here today and for
sharing what you do to love on our little furbase.
Speaker 2 (15:00):
Allison, thank you so much for the opportunity