September 27, 2023 • 10 mins
Tricia Orozco, Director of Practice Management and School-Based Health
Centers at InterCommunity Health Care
Centers at InterCommunity Health Care
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
I heard communities. Thank you somuch for listening. I'm Renee de Nino,
and we love our partners in thecommunity, like Inner Community Healthcare.
They've been on this program so manytimes talking about all the good they do
in the community, and here totalk about one of their specific programs is
Trisha Roscoe. She is their directorof Practice Management and School based based health
(00:21):
Centers. Thank you for being here. Trisha, Thank you so Before we
go any further, we always liketo start we sort of a recap who
you are and what you do asan entire organization. Intercommunity Healthcare SURE inter
Community has been in existence over fortyfive years serving the East Hartford community.
We're a federally qualified healthcare center andhave expanded into the greater Hartford area serving
(00:46):
the Hartford community, East Hartford Community, South Windsor Community, Glastomery Community,
and more recently we've expanded into Manchesterin a school based health center. Yeah,
that's so many families that you're ableto to help, and there's so
much need right now, especially withchildren's mental health and the crisis that we're
seeing a lot of it sort ofstemming off from the pandemic and sort of
(01:08):
shutting off all social contact with notonly their friends, but their schools.
We're seeing that gap, that learninggap right now. And teachers, boy,
we were sending you a big shoutout right now because you've got your
work cut out for you as we'reall sort of back to school quote unquote
back to normal, right. Butwhat have you seen as far as children
and mental health and this crisis thatwe're sort of living in right now.
(01:33):
Sure, we are seeing that thekids in the communities in schools that they
are struggling with many things including depression, anxiety, bullying, in even food
having food access. So what we'reseeing a lot is the understaffing of certain
positions in the school system that overwhelmedschool system and intercommunity. School based health
(02:00):
hunters are primary care and behavioral healthmini clinics right in the school system.
We're in the East Hartford Public Schoolsand Manchester Public Schools and we provide primary
care and behavioral health services. Andwhat that means is we have nurse practitioners
who can educate, prevent, andtreat so that it's a great resource for
(02:20):
the families. How do families getconnected to you do guidance counselors reach out
to school resource officers. Do anybodyin the town like, how does that
all happen? All of the above. We have a partnership with the school
district and we do partner and collaboratewith school nurses, coaches, teachers,
guidance, social workers. Really anyonein the school system could be an advocate
(02:44):
on behalf of the student. Andwhat can the student and or the parents
expect once they're enrolled. Sure,so it is no cost to the parents.
It is an enrollment form that theysign which gives consent to treat and
anytime during the day students can comedown. They can be scheduled or they
could be walk in and receive anythingfrom sports, physicals, immunizations, physicals,
(03:07):
We do problem visits, we cancheck ears, we can swap them
for strap. We really have afull service clinic and the mental health component
which is super important. Even ifwe identify it in primary care and we
do a screening in that screening aspositive, we refer right in the school
based health center to behavior health serviceswhere they can get full service with a
(03:29):
clinician, they can have an intake. We do individual and group therapy,
and we also connect the families soif needed, we can also bring the
family members in to talk about what'sgoing on. And you're a licensed clinical
social worker. I am so youhave been doing this. You have seen
so many things that probably most ofus couldn't handle in a day. You
(03:50):
know, and I don't know howyou look fantastic, you look all together,
but I can only imagine some ofthe heartbreak that you must encounter with
some of these kids to try toreach out and try to help them.
How do you? How are youand your team doing with all that's going
on. Yes, it is asuper rewarding job, but we also do
take home a lot of what wehear and see every day. I think
(04:12):
the small victories and the successes arewhen a student succeeds or they know they
can reach out for help. Iknow our teams are exhaustive, We've had
wait lists, but what keeps ourclinicians going is that we if we can
impact one child's life, then we'vedone. We've made a difference, and
that's how our team approaches it.You can visit inter Community CT dot org
(04:35):
for more information. We're speaking withTricia Roscoe. She's their director of Practice
Management and School based Health Centers Iwould like to ask you a question about
bullying right now, because that's aplatform that has been on this program from
the beginning, so over eighteen yearsnow. It's really been one of our
strongest pillars to talk about bullying,anti bullying practices, awareness inclusion, working
(05:01):
with different school systems, in schooland youth programs to get out there and
talk about the damage that bullying cando, working with government based organizations and
led by local leaders. Even insome cases in my years in this program,
I know that bullying has always beenthere, even when I was at
school, right Bullying has always beena part of it, and you know,
(05:23):
some some people would even call ita rite of passage through schools.
But since social media, I thinkthat has really taken a different type of
turn. And then since the pandemic, I honestly don't remember a time where
I'm hearing more stories of bullying inschool right now. Now, this could
be just what I'm seeing in myworld, or this could be the case
I'd like to hear from you yourperspective. Are you seeing an increase in
(05:46):
bullying cases in different types of bullying. I think we see two things.
I think we see that there isbullying in different groups of people may feel
that impact greater and that there needsto be safe spaces for people to truly
be able to feel safe and talkabout what's going on. I think prevention
is key, and so what wedo is we take it from a prevention
(06:08):
and educational standpoint. We have safespaces so that we can have people come
in and feel supported and then alsoconnect them to the right resources. Also,
I think social media plays a hugerole, and because there's more platforms,
there's more opportunities. So we alwayssay kindness matters, and that's how
we present with every student that wehave. We also run groups on healthy
(06:30):
relationships, how to talk to yourpeers, how to advocate for yourself.
We've seen a lot of student advocacy, which we really love to see as
students coming in for their peer andor themselves saying I need mental health services,
I'm being bullied, I'm having ahard time right now with this.
And also I am on the executiveboard of KAZBEK, which is the Connecticut
(06:53):
Association of School Based Health Centers,and so we have school based health centers
across Connecticut, one hundred and fiftycomprehensive school based health centers. So the
messaging is if you're feeling bullied,or you're not feeling welcomed or treated kindly,
seek the help. It's here.We are a resource in the community,
(07:14):
and Intercommunity also has children's services acrossour three clinics in East Hartford,
Hartford and South windsor shall come seekthe help. And also I would imagine
you have programs or people who canspeak to the schools to sort of,
you know, give them proper protocolwhen cases or situations like this arise.
Yes, yes, there are systemsin place. We work well within those
(07:35):
systems. We have SROs and alot of the schools, and we also
look at larger collaboratives to get themessage out around kindness matters. You know,
I'm glad that you brought up aboutthe student advocacy groups too, because
I should also know and say I'venever also on the same side. On
the positive side, which sometimes themedia doesn't tend to focus in on the
(07:57):
positive side, is that I've neverseen more kids being advocates for their peers.
Absolutely, it's wonderful, it is, and we're really empowering them.
Kids are super resilient, and that'sour platform is even if there are things
that have happened in their lives,there is help there and they are recently
in and so Intercommunity as a wholeour agency is here to help provide primary
(08:22):
care, behavioral health, addiction services. We have addiction services in Hartford,
so we really are a whole personhealthcare. And if someone's listening right now,
a parent, maybe even a student, because this does run across all
of our iHeart radio stations here inthe state, or school resource officer,
if they have any questions. Thebest way to get in contact with you
(08:43):
specifically or these particular programs is itjust through the website intercommunityct dot org.
They can access the website at Intercommunity, or they can call our main number
eight six zero five six nine fivenine zero zero and our call center will
connect them to the right programs.And I also want to bring up that
(09:05):
the Gala, which is one ofyour biggest fundraisers of the year that actually
helps to maintain right all of theseprograms, is coming up on November seventeenth
at the Riverview and Simsbury. I'mexcited to be a part of it once
again. I know there's a lotof people that are a part of it.
And a lot of people getting honoredfor their great work into the community
and for helping to continue your mission. Is there anything you'd like to say
(09:28):
to those volunteers, those staff,those people and other clinicians that you work
with that help make everything run sosmoothly at into our community. Yes,
our gala is the largest fundraising event. We have a wonderful time, and
to our staff and to our supporters, our volunteers, we would not be
inter Community in all the communities wewere in without their dedication and support to
(09:52):
the clients and the families that weserve. Inter Community ct dot org for
more information. Tricia or Roscoe astheir director of Practice Management and School based
Health Centers. It's always a pleasureto meet new people from inner community to
hear about all the programs and allthe good that you're doing to keep things
positive in our states. So thankyou for all the work you do,
and thank you for being a partof IHART Communities. Thank you for having us
I heard communities. Thank you somuch for listening. I'm Renee de Nino,
and we love our partners in thecommunity, like Inner Community Healthcare.
They've been on this program so manytimes talking about all the good they do
in the community, and here totalk about one of their specific programs is
Trisha Roscoe. She is their directorof Practice Management and School based based health
(00:21):
Centers. Thank you for being here. Trisha, Thank you so Before we
go any further, we always liketo start we sort of a recap who
you are and what you do asan entire organization. Intercommunity Healthcare SURE inter
Community has been in existence over fortyfive years serving the East Hartford community.
We're a federally qualified healthcare center andhave expanded into the greater Hartford area serving
(00:46):
the Hartford community, East Hartford Community, South Windsor Community, Glastomery Community,
and more recently we've expanded into Manchesterin a school based health center. Yeah,
that's so many families that you're ableto to help, and there's so
much need right now, especially withchildren's mental health and the crisis that we're
seeing a lot of it sort ofstemming off from the pandemic and sort of
(01:08):
shutting off all social contact with notonly their friends, but their schools.
We're seeing that gap, that learninggap right now. And teachers, boy,
we were sending you a big shoutout right now because you've got your
work cut out for you as we'reall sort of back to school quote unquote
back to normal, right. Butwhat have you seen as far as children
and mental health and this crisis thatwe're sort of living in right now.
(01:33):
Sure, we are seeing that thekids in the communities in schools that they
are struggling with many things including depression, anxiety, bullying, in even food
having food access. So what we'reseeing a lot is the understaffing of certain
positions in the school system that overwhelmedschool system and intercommunity. School based health
(02:00):
hunters are primary care and behavioral healthmini clinics right in the school system.
We're in the East Hartford Public Schoolsand Manchester Public Schools and we provide primary
care and behavioral health services. Andwhat that means is we have nurse practitioners
who can educate, prevent, andtreat so that it's a great resource for
(02:20):
the families. How do families getconnected to you do guidance counselors reach out
to school resource officers. Do anybodyin the town like, how does that
all happen? All of the above. We have a partnership with the school
district and we do partner and collaboratewith school nurses, coaches, teachers,
guidance, social workers. Really anyonein the school system could be an advocate
(02:44):
on behalf of the student. Andwhat can the student and or the parents
expect once they're enrolled. Sure,so it is no cost to the parents.
It is an enrollment form that theysign which gives consent to treat and
anytime during the day students can comedown. They can be scheduled or they
could be walk in and receive anythingfrom sports, physicals, immunizations, physicals,
(03:07):
We do problem visits, we cancheck ears, we can swap them
for strap. We really have afull service clinic and the mental health component
which is super important. Even ifwe identify it in primary care and we
do a screening in that screening aspositive, we refer right in the school
based health center to behavior health serviceswhere they can get full service with a
(03:29):
clinician, they can have an intake. We do individual and group therapy,
and we also connect the families soif needed, we can also bring the
family members in to talk about what'sgoing on. And you're a licensed clinical
social worker. I am so youhave been doing this. You have seen
so many things that probably most ofus couldn't handle in a day. You
(03:50):
know, and I don't know howyou look fantastic, you look all together,
but I can only imagine some ofthe heartbreak that you must encounter with
some of these kids to try toreach out and try to help them.
How do you? How are youand your team doing with all that's going
on. Yes, it is asuper rewarding job, but we also do
take home a lot of what wehear and see every day. I think
(04:12):
the small victories and the successes arewhen a student succeeds or they know they
can reach out for help. Iknow our teams are exhaustive, We've had
wait lists, but what keeps ourclinicians going is that we if we can
impact one child's life, then we'vedone. We've made a difference, and
that's how our team approaches it.You can visit inter Community CT dot org
(04:35):
for more information. We're speaking withTricia Roscoe. She's their director of Practice
Management and School based Health Centers Iwould like to ask you a question about
bullying right now, because that's aplatform that has been on this program from
the beginning, so over eighteen yearsnow. It's really been one of our
strongest pillars to talk about bullying,anti bullying practices, awareness inclusion, working
(05:01):
with different school systems, in schooland youth programs to get out there and
talk about the damage that bullying cando, working with government based organizations and
led by local leaders. Even insome cases in my years in this program,
I know that bullying has always beenthere, even when I was at
school, right Bullying has always beena part of it, and you know,
(05:23):
some some people would even call ita rite of passage through schools.
But since social media, I thinkthat has really taken a different type of
turn. And then since the pandemic, I honestly don't remember a time where
I'm hearing more stories of bullying inschool right now. Now, this could
be just what I'm seeing in myworld, or this could be the case
I'd like to hear from you yourperspective. Are you seeing an increase in
(05:46):
bullying cases in different types of bullying. I think we see two things.
I think we see that there isbullying in different groups of people may feel
that impact greater and that there needsto be safe spaces for people to truly
be able to feel safe and talkabout what's going on. I think prevention
is key, and so what wedo is we take it from a prevention
(06:08):
and educational standpoint. We have safespaces so that we can have people come
in and feel supported and then alsoconnect them to the right resources. Also,
I think social media plays a hugerole, and because there's more platforms,
there's more opportunities. So we alwayssay kindness matters, and that's how
we present with every student that wehave. We also run groups on healthy
(06:30):
relationships, how to talk to yourpeers, how to advocate for yourself.
We've seen a lot of student advocacy, which we really love to see as
students coming in for their peer andor themselves saying I need mental health services,
I'm being bullied, I'm having ahard time right now with this.
And also I am on the executiveboard of KAZBEK, which is the Connecticut
(06:53):
Association of School Based Health Centers,and so we have school based health centers
across Connecticut, one hundred and fiftycomprehensive school based health centers. So the
messaging is if you're feeling bullied,or you're not feeling welcomed or treated kindly,
seek the help. It's here.We are a resource in the community,
(07:14):
and Intercommunity also has children's services acrossour three clinics in East Hartford,
Hartford and South windsor shall come seekthe help. And also I would imagine
you have programs or people who canspeak to the schools to sort of,
you know, give them proper protocolwhen cases or situations like this arise.
Yes, yes, there are systemsin place. We work well within those
(07:35):
systems. We have SROs and alot of the schools, and we also
look at larger collaboratives to get themessage out around kindness matters. You know,
I'm glad that you brought up aboutthe student advocacy groups too, because
I should also know and say I'venever also on the same side. On
the positive side, which sometimes themedia doesn't tend to focus in on the
(07:57):
positive side, is that I've neverseen more kids being advocates for their peers.
Absolutely, it's wonderful, it is, and we're really empowering them.
Kids are super resilient, and that'sour platform is even if there are things
that have happened in their lives,there is help there and they are recently
in and so Intercommunity as a wholeour agency is here to help provide primary
(08:22):
care, behavioral health, addiction services. We have addiction services in Hartford,
so we really are a whole personhealthcare. And if someone's listening right now,
a parent, maybe even a student, because this does run across all
of our iHeart radio stations here inthe state, or school resource officer,
if they have any questions. Thebest way to get in contact with you
(08:43):
specifically or these particular programs is itjust through the website intercommunityct dot org.
They can access the website at Intercommunity, or they can call our main number
eight six zero five six nine fivenine zero zero and our call center will
connect them to the right programs.And I also want to bring up that
(09:05):
the Gala, which is one ofyour biggest fundraisers of the year that actually
helps to maintain right all of theseprograms, is coming up on November seventeenth
at the Riverview and Simsbury. I'mexcited to be a part of it once
again. I know there's a lotof people that are a part of it.
And a lot of people getting honoredfor their great work into the community
and for helping to continue your mission. Is there anything you'd like to say
(09:28):
to those volunteers, those staff,those people and other clinicians that you work
with that help make everything run sosmoothly at into our community. Yes,
our gala is the largest fundraising event. We have a wonderful time, and
to our staff and to our supporters, our volunteers, we would not be
inter Community in all the communities wewere in without their dedication and support to
(09:52):
the clients and the families that weserve. Inter Community ct dot org for
more information. Tricia or Roscoe astheir director of Practice Management and School based
Health Centers. It's always a pleasureto meet new people from inner community to
hear about all the programs and allthe good that you're doing to keep things
positive in our states. So thankyou for all the work you do,
and thank you for being a partof IHART Communities. Thank you for having us
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