November 17, 2025 • 8 mins
We spoke with CEO and Owner Nikki Maloid about the partnership between Plymouth Glass & Mirror with the U.S. Marine Corps Toys for Tots to bring holiday joy to local children from November 1 through December 15.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Good morning, thank you for listening to Community Access. I'm
Alison de Murrs. My guest this morning is Nicky Malloyd.
She is CEO and owner of Plymouth Glass and Mirror.
Speaker 2 (00:09):
Good morning, good morning, thanks for having me.
Speaker 1 (00:12):
You bet, my family and I have gotten our car
windows fixed. I recently just had my sliding glass store fixed.
We love Plymouth Glass and Mirror.
Speaker 2 (00:23):
Thank you. We appreciate that. We appreciate your support and
loyalty over the years.
Speaker 1 (00:26):
So you've been in existence for over forty years now
as a family business.
Speaker 2 (00:30):
Yeah, family owned. We will hit forty five years next year.
Speaker 1 (00:34):
Wow.
Speaker 2 (00:35):
My father started at day one back in eighty one
on his own in a garage and here we are today.
I took over about four years ago now and we're
doing well. We're doing very well. We can't complain so wonderful.
Speaker 1 (00:45):
I did mention my car windshield and my sliding glass store.
But what does Plymouth Glass and Mirror do.
Speaker 2 (00:53):
Everything glass, So from everything from any window in the vehicle,
whether it's a car, truck, motor home, anything, sunroof. We
get a lot of those weird requests.
Speaker 1 (01:04):
We do that.
Speaker 2 (01:04):
We do residential, so we're doing showers mirrors, windows, tabletops
in the home, and then we have a commercial site
as well that does glass and metal and large volume buildings.
Speaker 1 (01:14):
In the meantime, you've gotten this Glass for Good program?
What is it?
Speaker 2 (01:19):
Our Glass for Good program took off a couple of
years ago. We decided we had always done community events,
community outreach, trying to do activities in the community just
to get people involved and to give back. So we
decided that the Glass for Good program would be every
quarter we would offer something back, and we've done very well.
We've had tremendous success with it. From We've done an
(01:41):
opportunity where we did shelter dogs, so we had the
shelter come and we were able to get some dogs adopted.
We've done Toys for Tots as we're doing right now.
We have done events with the Red Cross, We've done
car seat events quite a bit.
Speaker 1 (01:55):
What kind of response have you received from people?
Speaker 2 (01:58):
That's the biggest reward is seeing people on the other
side of it. I always tell them with Toys for Tots,
it's tough because we don't get to see everybody on
the other side. So I always ask them, is there
at least one person I can get to and see
it's tough with that because they like to keep that
quiet just so that there's no embarrassment to the people,
which I understand. So in other cases we've done you know,
(02:19):
the dog, the service dog for a veteran. That was awesome.
So seeing that family, you know, it was a husband
and a wife, it was really tremendous to see the
reaction that they had and how appreciative they were, you know,
they had they could speak accolades about Plymouth, class and mirror,
So that was great. Even just the events we've held
at the shop where people can come do the car
seat event or do the blood drive. People love it.
Speaker 1 (02:41):
They appreciate it.
Speaker 2 (02:42):
They thank us. They like that somebody is willing to
get involved with, you know, the community, and that there
is still community outreach. A lot of people have done.
Speaker 1 (02:52):
Away with it.
Speaker 2 (02:53):
Nobody wants to be in person anymore since COVID.
Speaker 1 (02:56):
So you would encourage other businesses to do this kind
of community works?
Speaker 2 (03:00):
Well, yeah, I think it's huge. You're not going to
always see that, you're not going to see a direct
return like you're looking for. I think that some people
are looking for. I should say, it's just a part
of doing business, you know, just like you're advertising. You know,
everyone asks how we do our advertising. We do a
little mix of everything. We cover all bases. It's the
same way with being involved in the community. We try
(03:21):
and stay local, but we do branch out. So being
that we're in Thomaston, we do events in you know, Waterbury, Watertown,
Lichfield are surrounding towns, but we're not. We're you know,
we're not opposed to doing things out of town either.
We have some of our crew and our techs that
work for us. They'll say, hey, my son is playing
on this soccer team. Do you want to donate or
do you want to support them? We do that all
(03:43):
the time. I'm always very loyal to people that are
part of our team and people that support the company.
Speaker 1 (03:50):
Why is supporting local business so important?
Speaker 2 (03:54):
Local business has gone away significantly since the rise of
Amazon and everything at our fingertips on the internet, So
I think that that we're still successful is a huge
stance in how we operate. So I think that supporting
us still gives you that service that you want. You're
not going to get the same service on the internet
(04:16):
or calling a one eight hundred number. You call us
and you get a body on the phone, a live person.
Every single time, I've had a ton of people ask me,
why don't you do.
Speaker 1 (04:25):
A call service?
Speaker 2 (04:25):
This place is so busy. I have six csrs full time,
the answer phones. Why you can eliminate that? No, that
cost is worth it all day long to me, because
I want people to talk to somebody as soon as
they get on the phone. I do not want a
call service.
Speaker 1 (04:39):
Just today I said too, I'm like, I talked to
Kathy and I don't know how many months ago that was,
but I remember it was Kathy. Yep, because she made
an impact on me. She does.
Speaker 2 (04:48):
She makes a great impact on everybody. She's been there
with me for almost twenty years now and has never
taken a day off. We can say that everyone that's
there has, even if they've only been there for a
short while and learning, you know, if they're learning the trade,
maybe because we do an apprentice program.
Speaker 1 (05:05):
They're great.
Speaker 2 (05:05):
They're invested, they want to be there, from young to
old to new. Everyone is just really invested in the company,
which is huge.
Speaker 1 (05:13):
I love that. I always tell.
Speaker 2 (05:14):
People, if you want to invest in the company, you
want to grow with us, you will if you just
put the time in you'll be there with us.
Speaker 1 (05:21):
So why did you decide to have a toy drive?
Speaker 2 (05:25):
Toys for Tots has always been huge with me. We
started years ago when I was actually in my teens.
We started doing stuff here and there with it, and
what happened was I was very also involved with the
children's hospital, So besides being here, I'm also a nurse,
a neo natal ice you nurse. I've been a pediatric
(05:46):
nurse for fifteen years. So kids are very special to me.
No matter what happens with a kid, I feel like
they're they're so unconditional in their love no matter what,
and I really want to support that. So there's nothing
worse than waking up in the morning and knowing that
I've always been blessed all these years to get presents
in the morning, to knowing that there is a child
that doesn't wake up with anything, whether it be a
(06:08):
cran in a coloring book, anything, it could be a
matchbox car. I've seen kids light up significantly from that
and that really touched me over the years being part
of it. So I used to volunteer at the children's
hospital and that's when it really started to click with
me and As I got older, I thought of ways
that we could really keep the kids involved because it's
(06:29):
my passion and continue on by giving back.
Speaker 1 (06:32):
You've also pledged to donate fifty brand new bicycles.
Speaker 2 (06:36):
Yes, so we have fifty brand new bicycles in our
warehouse right now and those will be given to Toys
for Tots when they do our collection pick up.
Speaker 1 (06:44):
So the toy drive is going on now through December fifteenth,
and people can drop off presents. Do you want them
wrapped or unwrapped?
Speaker 2 (06:51):
We ask for them unwrapped because they like to see
them and wrap them once they get them. At Toys
for Tots at the district there we also ask for
brand new. We can't take anything even if it's gently used.
I love the idea of giving I think it's awesome,
but unfortunately they can't take those items. We can also
take gift cards and in the means of monetary as well.
What we do is we just take that, put in
(07:13):
an envelope and give it right to them and they
can spend that because there are some children that they
don't know what to get or you know, older kids.
We always remember the little ones, but there are you know,
sixteen fifteen, sixteen seventeen year olds where maybe they just
need a gift card for gas, maybe they're trying to
get their first new car, or their cell phone bill
(07:33):
that they want to pay, So it's very helpful in
multiple ways. Also, anybody that brings in a new unwrapped
toy into Plymouth Glass will get a raffle ticket and
we're giving away some visa gift cards for people that
we pick. So we decided that we're going to do
that just as a way of encouraging people to bring
in a toy. And it doesn't matter what it is,
like I said prior, if they bring in a five
(07:56):
dollars matchbox car or you know, like in our case
the BIC, it really doesn't matter. One toy can make
such a huge difference.
Speaker 1 (08:04):
Yes, oh my goodness, it's wonderful. I'm speaking with Nicky Malloyd.
She is CEO and owner of Plymouth Glass and Mirror
and Thomaston. The toy drive is going on now through
December fifteenth, and the address is one four to East
Main Street and Thomaston. The hours or Monday through Friday
eight am to five pm, Saturday eight am to twelve
(08:25):
But again you can just go to Plymouthglass dot com
if you'd like to make a donation, find out more
about the apprentice program and all of their products and services.
Thank you so much for being here today and for
serving the community.
Speaker 2 (08:38):
Thank you Allison again, I appreciate you having me. And
happy holidays to everyone.
Good morning, thank you for listening to Community Access. I'm
Alison de Murrs. My guest this morning is Nicky Malloyd.
She is CEO and owner of Plymouth Glass and Mirror.
Speaker 2 (00:09):
Good morning, good morning, thanks for having me.
Speaker 1 (00:12):
You bet, my family and I have gotten our car
windows fixed. I recently just had my sliding glass store fixed.
We love Plymouth Glass and Mirror.
Speaker 2 (00:23):
Thank you. We appreciate that. We appreciate your support and
loyalty over the years.
Speaker 1 (00:26):
So you've been in existence for over forty years now
as a family business.
Speaker 2 (00:30):
Yeah, family owned. We will hit forty five years next year.
Speaker 1 (00:34):
Wow.
Speaker 2 (00:35):
My father started at day one back in eighty one
on his own in a garage and here we are today.
I took over about four years ago now and we're
doing well. We're doing very well. We can't complain so wonderful.
Speaker 1 (00:45):
I did mention my car windshield and my sliding glass store.
But what does Plymouth Glass and Mirror do.
Speaker 2 (00:53):
Everything glass, So from everything from any window in the vehicle,
whether it's a car, truck, motor home, anything, sunroof. We
get a lot of those weird requests.
Speaker 1 (01:04):
We do that.
Speaker 2 (01:04):
We do residential, so we're doing showers mirrors, windows, tabletops
in the home, and then we have a commercial site
as well that does glass and metal and large volume buildings.
Speaker 1 (01:14):
In the meantime, you've gotten this Glass for Good program?
What is it?
Speaker 2 (01:19):
Our Glass for Good program took off a couple of
years ago. We decided we had always done community events,
community outreach, trying to do activities in the community just
to get people involved and to give back. So we
decided that the Glass for Good program would be every
quarter we would offer something back, and we've done very well.
We've had tremendous success with it. From We've done an
(01:41):
opportunity where we did shelter dogs, so we had the
shelter come and we were able to get some dogs adopted.
We've done Toys for Tots as we're doing right now.
We have done events with the Red Cross, We've done
car seat events quite a bit.
Speaker 1 (01:55):
What kind of response have you received from people?
Speaker 2 (01:58):
That's the biggest reward is seeing people on the other
side of it. I always tell them with Toys for Tots,
it's tough because we don't get to see everybody on
the other side. So I always ask them, is there
at least one person I can get to and see
it's tough with that because they like to keep that
quiet just so that there's no embarrassment to the people,
which I understand. So in other cases we've done you know,
(02:19):
the dog, the service dog for a veteran. That was awesome.
So seeing that family, you know, it was a husband
and a wife, it was really tremendous to see the
reaction that they had and how appreciative they were, you know,
they had they could speak accolades about Plymouth, class and mirror,
So that was great. Even just the events we've held
at the shop where people can come do the car
seat event or do the blood drive. People love it.
Speaker 1 (02:41):
They appreciate it.
Speaker 2 (02:42):
They thank us. They like that somebody is willing to
get involved with, you know, the community, and that there
is still community outreach. A lot of people have done.
Speaker 1 (02:52):
Away with it.
Speaker 2 (02:53):
Nobody wants to be in person anymore since COVID.
Speaker 1 (02:56):
So you would encourage other businesses to do this kind
of community works?
Speaker 2 (03:00):
Well, yeah, I think it's huge. You're not going to
always see that, you're not going to see a direct
return like you're looking for. I think that some people
are looking for. I should say, it's just a part
of doing business, you know, just like you're advertising. You know,
everyone asks how we do our advertising. We do a
little mix of everything. We cover all bases. It's the
same way with being involved in the community. We try
(03:21):
and stay local, but we do branch out. So being
that we're in Thomaston, we do events in you know, Waterbury, Watertown,
Lichfield are surrounding towns, but we're not. We're you know,
we're not opposed to doing things out of town either.
We have some of our crew and our techs that
work for us. They'll say, hey, my son is playing
on this soccer team. Do you want to donate or
do you want to support them? We do that all
(03:43):
the time. I'm always very loyal to people that are
part of our team and people that support the company.
Speaker 1 (03:50):
Why is supporting local business so important?
Speaker 2 (03:54):
Local business has gone away significantly since the rise of
Amazon and everything at our fingertips on the internet, So
I think that that we're still successful is a huge
stance in how we operate. So I think that supporting
us still gives you that service that you want. You're
not going to get the same service on the internet
(04:16):
or calling a one eight hundred number. You call us
and you get a body on the phone, a live person.
Every single time, I've had a ton of people ask me,
why don't you do.
Speaker 1 (04:25):
A call service?
Speaker 2 (04:25):
This place is so busy. I have six csrs full time,
the answer phones. Why you can eliminate that? No, that
cost is worth it all day long to me, because
I want people to talk to somebody as soon as
they get on the phone. I do not want a
call service.
Speaker 1 (04:39):
Just today I said too, I'm like, I talked to
Kathy and I don't know how many months ago that was,
but I remember it was Kathy. Yep, because she made
an impact on me. She does.
Speaker 2 (04:48):
She makes a great impact on everybody. She's been there
with me for almost twenty years now and has never
taken a day off. We can say that everyone that's
there has, even if they've only been there for a
short while and learning, you know, if they're learning the trade,
maybe because we do an apprentice program.
Speaker 1 (05:05):
They're great.
Speaker 2 (05:05):
They're invested, they want to be there, from young to
old to new. Everyone is just really invested in the company,
which is huge.
Speaker 1 (05:13):
I love that. I always tell.
Speaker 2 (05:14):
People, if you want to invest in the company, you
want to grow with us, you will if you just
put the time in you'll be there with us.
Speaker 1 (05:21):
So why did you decide to have a toy drive?
Speaker 2 (05:25):
Toys for Tots has always been huge with me. We
started years ago when I was actually in my teens.
We started doing stuff here and there with it, and
what happened was I was very also involved with the
children's hospital, So besides being here, I'm also a nurse,
a neo natal ice you nurse. I've been a pediatric
(05:46):
nurse for fifteen years. So kids are very special to me.
No matter what happens with a kid, I feel like
they're they're so unconditional in their love no matter what,
and I really want to support that. So there's nothing
worse than waking up in the morning and knowing that
I've always been blessed all these years to get presents
in the morning, to knowing that there is a child
that doesn't wake up with anything, whether it be a
(06:08):
cran in a coloring book, anything, it could be a
matchbox car. I've seen kids light up significantly from that
and that really touched me over the years being part
of it. So I used to volunteer at the children's
hospital and that's when it really started to click with
me and As I got older, I thought of ways
that we could really keep the kids involved because it's
(06:29):
my passion and continue on by giving back.
Speaker 1 (06:32):
You've also pledged to donate fifty brand new bicycles.
Speaker 2 (06:36):
Yes, so we have fifty brand new bicycles in our
warehouse right now and those will be given to Toys
for Tots when they do our collection pick up.
Speaker 1 (06:44):
So the toy drive is going on now through December fifteenth,
and people can drop off presents. Do you want them
wrapped or unwrapped?
Speaker 2 (06:51):
We ask for them unwrapped because they like to see
them and wrap them once they get them. At Toys
for Tots at the district there we also ask for
brand new. We can't take anything even if it's gently used.
I love the idea of giving I think it's awesome,
but unfortunately they can't take those items. We can also
take gift cards and in the means of monetary as well.
What we do is we just take that, put in
(07:13):
an envelope and give it right to them and they
can spend that because there are some children that they
don't know what to get or you know, older kids.
We always remember the little ones, but there are you know,
sixteen fifteen, sixteen seventeen year olds where maybe they just
need a gift card for gas, maybe they're trying to
get their first new car, or their cell phone bill
(07:33):
that they want to pay, So it's very helpful in
multiple ways. Also, anybody that brings in a new unwrapped
toy into Plymouth Glass will get a raffle ticket and
we're giving away some visa gift cards for people that
we pick. So we decided that we're going to do
that just as a way of encouraging people to bring
in a toy. And it doesn't matter what it is,
like I said prior, if they bring in a five
(07:56):
dollars matchbox car or you know, like in our case
the BIC, it really doesn't matter. One toy can make
such a huge difference.
Speaker 1 (08:04):
Yes, oh my goodness, it's wonderful. I'm speaking with Nicky Malloyd.
She is CEO and owner of Plymouth Glass and Mirror
and Thomaston. The toy drive is going on now through
December fifteenth, and the address is one four to East
Main Street and Thomaston. The hours or Monday through Friday
eight am to five pm, Saturday eight am to twelve
(08:25):
But again you can just go to Plymouthglass dot com
if you'd like to make a donation, find out more
about the apprentice program and all of their products and services.
Thank you so much for being here today and for
serving the community.
Speaker 2 (08:38):
Thank you Allison again, I appreciate you having me. And
happy holidays to everyone.
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