Ryan Bailey, President and CEO, Cambridge Savings Bank

Over the span of his 20+ year career in financial services, Ryan Bailey has focused on enhancing customer experiences and supporting communities at every turn.

Prior to becoming President and CEO of CSB, Ryan held leadership positions at some of the country’s most respected financial institutions, including TD Bank, Bank of the West, JP Morgan Chase, Fifth Third Bank, and Bank of America. His most recent role was as the Head of Retail Banking at USAA, where he led a team of nearly 2,000 customer-focused employees and spearheaded initiatives to deliver world-class products and services to the military community and their families, setting a benchmark for excellence.

Ryan holds a Master of Business Administration and a Bachelor’s degree in Business Administration with a focus on Finance from Western Michigan University. Additionally, his active engagement in the Consumer Bankers Association, notably as the former Chair of the Board, underscores his significant contributions and commitment to advancing the industry.

Ryan and his wife, Melissa, are proud parents of their three children, Taylor, Duncan, and Griffin. The Baileys also have a passion for sports, with Ryan taking an active role in coaching his children's football teams.

Episode Transcript

Speaker 1 (00:02):
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Speaker 2 (00:08):
The bank industry has changed a lot over time. Used
to be only local community banks in our backyard. Now
we have banks all over the country, so we're preparing
for the future. My name is Ryan Bailey, President and
CEO of Cambridge Savings Bank. Yeah. So we're one hundred
and ninety year old bank right in Harvard Square. We
still have the original branch. So we'd like to give
back about sixty percent of our earnings back to the community.
Our employees get sixteen hours a year to volunteer back

(00:29):
into the community, so we've given over the last ten
years forty seven thousand hours. I think. One we have
a great team that really cares about the community.

Speaker 1 (00:37):
You know.

Speaker 2 (00:37):
I've came from larger banks, and I've always wanted to
be a community bank CEO. That was my dream, and
one of the reasons wanted to do that is because
I do think you get to know people at a
local level and you get involved more in the community.
So I know, even after six months to bank, more
what's going on here than I could possibly at a
larger institution. Really, we try to hire with people have
the DNA that really want to serve the community and

(00:59):
be also have that customer experience passion. You know. I
try to hire people that are best industry. We don't
have you know, millions of customers. We have one customer
you know, many times, and that's how we look at it.

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