We’re All in Leadership (Even When We Don’t Realize It)

After living through a painfully bad sales and customer service experience, I was reminded of a powerful truth—we’re all in leadership. Whether you’re in sales, service, operations, or management, your ability to influence, communicate, and lead others matters. In this episode, I share the experience we’ve all lived through, and how it reveals the simple, universal formula we use with teams and businesses to improve communication, leadership, and results at every level. It’s a warning—and an example—and a reminder to lead better in every role we play.