Episode Transcript
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Speaker 1 (00:00):
You're listening to Food for Thought with Billy and Jenny,
brought to you by the Box Center.
Speaker 2 (00:04):
For more than fifteen.
Speaker 1 (00:05):
Years, this dining duo has been eating their way through
New England, mixing it up with top chefs, jumping behind
the line of the hottest restaurants and giving you the
inside scoop on where to whine, dine and spend your time.
So get ready, it's Food for Thought giving you something
to chew on.
Speaker 3 (00:20):
Hey, everybody, welcome into Food for Thought. Billy Coffe here.
I want to start with a couple of announcements, a
shout out and the congratulations. This weekend is the one
hundredth anniversary of the Box Center in Boston, and it
so happens I'll be hosting that anniversary. I get to
cut the cake and introduce Ernie Bach Excellent, my buddy.
(00:42):
So that's happening. And this week is National Vet Tech Week.
I did not know, but the second I get home,
I've got to tell my dog Titus, he's a good boy.
National Vet Tech Week, and it so happens that on
the show this weekend. In just a couple of month,
we're going to be talking about urgent vet Care, which
(01:03):
is a new concept to this area, and I think
it is such good news.
Speaker 4 (01:07):
Tom Layman is here. Tom, say hello, you doing everyone?
Speaker 2 (01:09):
Now?
Speaker 4 (01:10):
Tom, you're with a veterinary urgent vetcare Yeah, vetinary urgent
Care center. We have eight hospitals and Massachusetts and Hode Island.
So yeah, wow.
Speaker 5 (01:19):
Starting hear in Massachusetts and kind of grown all around
the South Shore and then all over Masson.
Speaker 3 (01:24):
Now okay, so get ready, Okay, Tom. So you're a
marketing guy, right, I am. In a couple of minutes.
I'm going to put you to the test and I'm
just eight locations. Huh, Tom, you got ten seconds?
Speaker 6 (01:33):
Name?
Speaker 4 (01:34):
Okay? All right.
Speaker 3 (01:35):
In the meantime, my buddy Joe Piandidosi is back co
hosting the show.
Speaker 4 (01:38):
Good to see you, buddy.
Speaker 2 (01:39):
Great to see your Billy as well. Nice to be here.
Speaker 4 (01:42):
We don't talk about this enough when you were on
the show.
Speaker 7 (01:44):
You have your own radio show, Yes, I do on
iHeart on two iHeart stations.
Speaker 2 (01:49):
Actually tell me, R. Kowtag.
Speaker 3 (01:52):
So you're a part of the iHeartRadio network just like you. Wow,
we're family.
Speaker 2 (01:57):
We have family.
Speaker 3 (01:58):
Well we already were, but now iHeart you and I Okay,
so one of the two stations.
Speaker 2 (02:03):
WRKO Saturday afternoons at two pm and Sunday mornings at
nine am.
Speaker 3 (02:08):
And I love the name of the show. People all
know you're one of my best friends on Earth and
Pianda Dosi Baking Company, and for years now I've just
called you the Breadkinking of Bread.
Speaker 2 (02:19):
You always say that.
Speaker 3 (02:20):
Yeah, so all right, So name of the show is
Breaking Bread.
Speaker 4 (02:23):
And it's perfect name.
Speaker 3 (02:25):
Do you know that every single Saturday and Sunday morning
my weekend, Every morning Saturday and Sunday, I wake up
and I drink my coffee out of my Breaking Bread mug.
Speaker 7 (02:36):
You've sent me pictures of it. I posted it on Facebook.
So what's your radio show about. It's a talk show.
It's a light, lively talk show. I have actors, politicians, authors, chefs,
you name it. I love finding out how people tick.
You always tease me because they bring in some old
Hollywood people.
Speaker 4 (02:53):
Okay, see you brought it up this time. I didn't
what is this thing?
Speaker 2 (02:56):
Okay?
Speaker 3 (02:56):
I session know how your old Hollywood thing started. I
happen to know that you were best friends.
Speaker 2 (03:03):
With Regis philb. You spend many of time with us, Yes.
Speaker 4 (03:06):
Thanks to you.
Speaker 3 (03:08):
But leading up to his death. Sadly you were his
best friend. Now, didn't you actually go on tour with
Regis Philbin At one point.
Speaker 7 (03:15):
I toured with him and Don Rickles and we went
around to various locations.
Speaker 2 (03:20):
Tom's going really it was fun. It was a lot
of fun.
Speaker 4 (03:23):
Tom, I gotta give you my heads up.
Speaker 3 (03:24):
Okay, you're gonna hear a lot of old Hollywood. Okay,
so already we've got Don Rickles, so we got Regis
Philman and uh okay, so you have a lot of
these people on the show all the time.
Speaker 7 (03:35):
Yeah, we have had asked new used to come on
all the time, and okay, I'm forty one.
Speaker 4 (03:40):
I was like, what was aj our?
Speaker 2 (03:42):
Producers like, who's that grant from the Mary Tyler Moore show?
Speaker 7 (03:45):
Okay, Mary Tyler Moore's also Santa Claus an elf in
the movie Elf with Will Ferrell.
Speaker 4 (03:51):
And these are the kinds of stories you have on
your show.
Speaker 2 (03:53):
John Davis, who comes on by show all the time?
Speaker 3 (03:56):
John Davidson Love Wasn't John Davidson like a regular on
the Love Boat?
Speaker 2 (04:01):
Yes he was.
Speaker 7 (04:01):
He was, but he also replaced Mike Douglas in his
own talk show.
Speaker 3 (04:05):
He hosted a daytime show Mike Douglas and uh, now
you hung out with all those guys too, Now they
were some of them passed well before I Now I
mentioned the love Boat a second again, And this is
kind of embarrassing. Even my wife doesn't know. But sometimes
when I'm home in the afternoon and you're surfing around, right,
(04:25):
and there's some station or a couple of stations, I
think one is called me TV.
Speaker 2 (04:29):
Yes, I watched that as well.
Speaker 3 (04:30):
And I always land on the love Boat. Look at
Ajcy's like, what was the love Boat?
Speaker 2 (04:35):
That's a really really popular show.
Speaker 3 (04:37):
Uh. And it was a giant cruise ship. It was
part of the Celebrity Cruise Line.
Speaker 7 (04:41):
Gavin McLeod was the speaking of the captain.
Speaker 4 (04:47):
So I land on it.
Speaker 3 (04:48):
And again this is between us in the studio, and
I can't seem to turn away.
Speaker 4 (04:53):
Once I land on it, I'm like, oh, look at that.
Speaker 7 (04:56):
That's so and so, like that's like touching a cancassow
in your mouth.
Speaker 2 (05:00):
I can't exactly, I can't stop.
Speaker 3 (05:01):
And then you're following the storylines and now, but one
time my wife Michelle walked in and she's like.
Speaker 2 (05:08):
Aren't you watching the love Boat?
Speaker 4 (05:11):
Yes?
Speaker 3 (05:11):
I have been porn though, how that was earlier and
starts with porn and then we move on to the
love boat. Anyway, let's get back to your ratio show.
I started talking about your relationship with Regis Philbin. Yes,
but at one point you would go when he performed
and he would bring you on stage.
Speaker 7 (05:31):
Well, he asked me to accompany him and I travel
with him to different locations, and well, I was more
like he didn't believe in an entourage. Don Rickles had
a few people to travel with him. Sure, but reis
just like myself and Kenny Camillo, his former age who
also since passed. Yeah, but would go on to a
with him. That's kind of my point here, Joe, everybody
you talk about I know, Jared said I was born
(05:52):
like like twenty years too late.
Speaker 2 (05:54):
I should have been born. Yeah, you know, love that's
your son.
Speaker 7 (05:57):
Jared is also your boss now he's my producer and
he does marketing for our company.
Speaker 2 (06:02):
Yeah.
Speaker 4 (06:03):
Anything we need to know going onto the bread industry,
You brought bread. I brought some bread for you.
Speaker 2 (06:08):
Yeah, actually gave them to Lisa Donovan.
Speaker 4 (06:10):
Ye, she's left so on her way out of the door.
Speaker 7 (06:13):
No, just excited for the holidays. Creanberry raising role, p
Oce cranberry raisin roll. We'll pushing that a snowflake role.
I've done several episodes of Dinning Playbook with you.
Speaker 3 (06:24):
This week you were at Wilson Wilson Advertiser on Kiss
one Away, Yep Advertiser, and you went to a Boston
college football game with Clemson.
Speaker 2 (06:33):
Yeah.
Speaker 7 (06:33):
I was on the field and we taped something that's
going to air next month on Dining Playbook.
Speaker 2 (06:38):
So fun to do.
Speaker 7 (06:39):
And yeah, we're just trying to spread our bread around,
spread the word, you know, market the product.
Speaker 4 (06:44):
Okay, all right? And uh you're in stadiums, right, you're wallparks.
Speaker 7 (06:49):
Yeah, yeah, we're in a course field in Denver. Done
them of course, the Rocky Zone do that well. But
I mean we're Fenway.
Speaker 4 (06:56):
Sure, kind of all over. That's why I call you
the bread Cake.
Speaker 2 (07:00):
All right.
Speaker 3 (07:00):
So Joe is here this week, he's co hosting. When
we come back, Tom Layman is here. We're going to
hook up on the telephone with doctor Christy Diandria because
I'm fascinated with this. It's veterinary urgent care and they
are all over Massachusetts, all over Rhode Island. Can you
say you don't need to wait. You can book an
appointment online, or you can walk in from the street
(07:22):
with your dog who might be ailing or in pain,
or in sick, or may have swallowed something.
Speaker 4 (07:27):
To me, this is really good news. We'll take a break.
We'll be right back.
Speaker 1 (07:30):
You're listening to Food for Thought, brought to you by
the Box Center and Salem Waterfront Hotel in sweets.
Speaker 3 (07:37):
Hey, guys, welcome back. It's Good for Thought with the
Billy Coster. We're having some fun even between the breaks.
Joe Pianna Doosi co hosting the show. Good to see
you again, buddy, and Tom Layman is here from Veterinary
Urgent Care. Give me a couple more minutes on this, okay, Tom,
and I know we have your partner, doctor Christy Christy
on the phone. So, Joe, during the break you started
going on, I was kind of kidding about all the
(07:59):
old Hollywood people that you have relationships with.
Speaker 4 (08:01):
Now you just went to a funeral with who we.
Speaker 2 (08:06):
Gabriy Ferrera is his name.
Speaker 7 (08:08):
He's a past relation to jose Son Rosemary Clooney Son.
Speaker 2 (08:13):
They were married Rosemary Clooney and whose.
Speaker 3 (08:14):
All of them passed decades ago. Yes, they have, but
there was somebody else you brought it.
Speaker 7 (08:20):
He's married to Debbie Boone, daughter of Pat Boone, who's
saying in the.
Speaker 4 (08:24):
The you light up my life friends with her.
Speaker 7 (08:28):
I haven't met her, but I'm friendly with her husband. Okay,
I hope to get her in the show. He's coming
on my show next month.
Speaker 2 (08:34):
Okay.
Speaker 4 (08:35):
Why am I not listening to your show? When is
it on again?
Speaker 2 (08:38):
Is at two pm? And w r K on iHeart station.
Speaker 3 (08:41):
Okay, and they're right here in our building. Yep, all right, okay,
do you have a lot of sponsors and everything?
Speaker 7 (08:46):
We could use more sponsors. One's interested in, uh advertising
urgent care.
Speaker 4 (08:52):
You never know, you never know.
Speaker 3 (08:54):
Tom Layman is here and I'm thrilled to be having
this segment. First of all, thank you so much for
being here, Tom from Veterinary Urgent Care.
Speaker 2 (09:01):
And you brought your dog, Reggie.
Speaker 4 (09:03):
Reggie's in the building. He's adorable, by the way, Yeah boy,
he's just chilling out right now. Is Reggie a rescue
he is? Yeah?
Speaker 5 (09:10):
I got for you got him when he was ten
weeks old and he's now six years old.
Speaker 4 (09:14):
So yeah.
Speaker 3 (09:15):
Uh so you're the marketing person, so basically you're the
reason we're here.
Speaker 5 (09:21):
Yeah, yeah, I mean well, I mean I think the
reason we're here is because doctor Deandrius on the phone.
Speaker 2 (09:26):
She started this company.
Speaker 3 (09:28):
Doctor I tend to say a lot of dumb things. Uh.
Speaker 5 (09:33):
I think for us, we wanted to be involved with
a with a great organization like yours.
Speaker 4 (09:38):
Get the word out about who we are and what
we do. Uh.
Speaker 5 (09:40):
We have eight hospitals and Massachusetts r An Island. I
can go through him right now if you need me too.
Speaker 2 (09:44):
Okay, I told you I was going to put you
to the You have ten seconds.
Speaker 5 (09:48):
Eight locations right go bran Tree, Deadham, East Providence, Easton, Narrogantett, Plymouth, Saugust, Worcester.
Speaker 4 (09:54):
That's eight. Oh you said eight. I was trying to
go for ten.
Speaker 7 (09:58):
Bad.
Speaker 4 (09:58):
I used my fingers on that way, Doctor DeAndrea. Can
you hear us?
Speaker 6 (10:03):
Wait? I can hear you.
Speaker 4 (10:04):
How did Tom? You must be proud? How do you
do on that test?
Speaker 6 (10:07):
Eighty?
Speaker 7 (10:08):
Great?
Speaker 3 (10:09):
Now where are you calling in at? What's of the
eight locations are you calling in from?
Speaker 6 (10:15):
I am not currently physically at any of them right
this moment.
Speaker 3 (10:20):
Now you're a graduate of Tough's Veterinary, isn't that one
of the best in the country.
Speaker 4 (10:25):
Christy, yes it is. Well, you must be proud.
Speaker 6 (10:30):
I am very proud. I am a part of an
elite group of people that can call tough their their alumni.
Speaker 4 (10:40):
Good for you. Now, I happen to be looking at
some notes here.
Speaker 3 (10:42):
You've got like two hundred and twenty five employees, the
eight locations which we've already established.
Speaker 4 (10:49):
But how did it start for you, Christy?
Speaker 6 (10:52):
I started it back in twenty seventeen. I had been
working in both emergency room and in general practice and
just realized that there was a need for better access
to high quality, affordable or urgent care. I've always told
this story. I was working in GP and a woman
who had come to me, and she was a mom,
and she had three kids, and she had this wonderful
(11:13):
little Cocker Spaniel and the dog had a terrible ear infection.
But trying to balance between the kids and school drop
off and doctor's appointments for the kids and all of
these things, she didn't get the dog in to see
me for almost nearly two weeks, and the poor pop
just was in so much pain and discomfort. And it's
such an easy thing for me to fix, but for her,
(11:34):
having to go and stand at the er and wait
for six hours was just untenable for her to put
in that kind of time to wait for an appointment,
and she waited an appointment for me for my next
available which was two weeks out in general practice, right,
So there was a huge need for access because, as
you well know was a pet owner, things happen all
the time, broken toenails, vomiting, diarrhea, you know, upset stomach.
(11:57):
You know, they get into something at the place around
or halloweens coming up, they get the kiss Halloween candy,
you know. And you need care, and you need care
that's fast and affordable and excellent all across the board.
So really proud just started it, and really proud to
have grown to eight locations in the Massachusetts in Rhode Island.
Speaker 3 (12:18):
Well, the concept of urgent care really exploded for humans,
and that took a load off for a lot of
people because, let's face it, one of the worst things
in the world is having to go to the emergency
room as a person and sit there for hours. And
I'm not saying anything against the hospitals. I mean a
lot of them are understaffed. It's not their fault. But
(12:39):
now with the urgent cares for humans, they just go,
they can walk in, they don't need an appointment. And
is that the biggest advantage when it comes to v
ucc Christie, Yeah.
Speaker 6 (12:52):
I mean I think that is a huge adventa to
just be able to walk in seven days a week
and you know, up until ten pm in the evenings,
to not need an appointment. Yes, But like to your point, Billy,
we were experiencing the same thing in veterinary medicine, right
and when I was an er er doctors ear veterinarians,
they're working sixteen eighteen hour shifts trying to keep up
(13:13):
with the demand, and you've still got to fix hour weights.
And unfortunately, if a dog comes in that's been hit
by a car or gone into a terrible dog fight,
that's going to take precedence over a dog that has
a terrible ear infection. That doesn't mean that the dogs
of the terrible ear infection is in less pain or
the client that's presenting that patient, you know, has another
six hours to wait with all the demands of their
(13:35):
own lives and their own work schedules and their own
health concerns, And it got very stressful for everyone involved,
and thank you for recognizing the dedication and the heart
that both the human hospitals and the veterinary hospitals put
into caring for our patients. But we're human too, right,
you know, we can only do so much, and that
opening up urgent cares on the human side was really helpful.
(13:56):
It alleviated so much pressure in the human medical field,
and the veterinary medical field was experiencing that same amount
of pressure, right, And to be able to provide that
pressure relief valve for my profession is just incredibly rewarding, right,
because we're such a great partner for our primary care
veterinarian too. Hey, they've been there since eight in the morning,
it's now six pm, and they want to see their cases,
(14:19):
but they also have family to go home too, And
to be able to send them to a group where hey,
I just showed up at three o'clock, I'm writing, I'm fresh,
I can work till ten, no problem. I'm happy to
take that case and that client and be able to
give all of that love and compassion to their patient. Right.
So it's just been a really great it's just been
a really great experience across the board. Not only for
myself and my small team that I started with, but
(14:41):
now across state hospitals. It's been really rewarding to watch
that concept grow over the course of the past eight years.
Speaker 3 (14:48):
Well, Tom and I were talking before we went on
the show, and you're doing a dog dentistry as well.
Speaker 6 (14:54):
Right, we have actually seen the dog dentistry, I mean
typically energin care. It was something that I wasn't really
keen to do because typically that's not an urgent matter.
But again, you know, we're we're seeing wait times up
to six months to get dogs in for dental care.
And I hear I have several veterinarians who are seeing
these patients on urgent care saying I have this skill set,
(15:17):
if you just buy me the equipment, I can provide
this service. Right. So it's been a bit challenging to
get the dental care assimilated into our workflow to make
sure that we're providing that top quality care, right because
you know, with dogs, you can't you can't say, all right, buddy,
hey Reggie, I'm going to go into your mouth right now.
Just open your mouth and hold still. Do not an
(15:41):
easy thing to do, right, So unfortunately it does require
anesthesia for pets. So you know safeantasetic plans. Yeah, safe
extic plans are paramount. Same thing with dental imaging and radiology.
That is standard for for practice, and that is a
standard of care that we offer in our practices. But yes,
we are now offering dentist street in the Denim location,
(16:01):
the brain Tree location and soon to be offered in
the Plymouth location as well.
Speaker 4 (16:05):
Yeah, now you just started good.
Speaker 2 (16:07):
Yeah, a question, Christie.
Speaker 7 (16:08):
I mean a lot of dental issues develop into other
physical problems with dogs, right, I mean that's why I've
always been advised to make sure dogs dental care is.
Speaker 2 (16:18):
Kept up to date and so important. Isn't that true?
Speaker 6 (16:21):
Correct, It's highly important. It's absolutely true. Paradental disease both
in people, right, we know this from well documented from
human medicine. Periodental disease can lead to cardiac disease and
other systemic diseases that you want to make sure that
you're preventing that. But with dogs, you know, they go
and chew on something, They chew on a bone, they
(16:41):
chew on ice, they chew on something that causes a fracture,
and those those teams get really infected. Abcessed painful, and
so they need they need care. And what we recognize
is that those patients are waiting months to get care.
So if there's that time and we have veterinarians ability
to provide a service, we've decided that we have an
(17:03):
obligation to offer that to the pets and the people
in our community.
Speaker 4 (17:08):
Let's face it, Christy, there's nothing like toothpain.
Speaker 2 (17:12):
Are there?
Speaker 6 (17:12):
It's still painful?
Speaker 3 (17:13):
Are there telltale signs for a dog or pet owners
who are listening right now, telltale signs they can look
forward to realize that their dog is in tooth pain.
Speaker 2 (17:25):
Sure.
Speaker 6 (17:26):
So, sometimes you'll notice that the only shoe on one
side of their mouth if they're having pain. That's one
thing that you notice. Sometimes you'll see visible swellings. So
along the jahn line and the bottom or right along
the mandible they're on the upper mandible, you'll see where
they may have swellings.
Speaker 3 (17:40):
Okay, it's easy enough to look hold that thought for
a second. Okay, Christy, wait, you have to take a
quick commercial break. We'll come right back to the same conversation. Okay,
it's food for thought. We'll take a break. We'll be
right back.
Speaker 1 (17:50):
You're listening to Food for Thought, brought to you buy
the Box Center and Sale and Waterfront Hotel.
Speaker 3 (17:55):
And swees Hey, everybody, welcome back to Food for Thought.
Billy Costa here, we're having some fun. I've got my
buddy Joe Pianadosi, otherwise known as the Bred King in
studio co hosting. Good to see you, buddy, Billy, and
Tom Lahman is here from Veterinary Urgent Care Centers eight
across Massachusetts and Rhode Island, and its founder, doctor Christy DeAndrea,
(18:17):
is on the phone. I'll ask you folks to hold
on for a couple of minutes. I just want to
get a couple of announcements out there. First of all,
shout out once again to the Box Center in Boston.
Who knew They're celebrating one hundred years this week and
I'm going to be hosting the festivities.
Speaker 2 (18:34):
Gratu Casey Seward, who is now the ac the.
Speaker 3 (18:38):
President, what a great guy, kind of took over and
he had big shoes to fill over there at the
Box Center. And I get to cut the cake at
the big event at the Box Center a Sunday afternoon.
Speaker 4 (18:48):
Was that a woohoo from you? Christy? Yeah, can I
get a what what?
Speaker 3 (18:57):
Anyway, that's Sunday afternoon, I get to cut the cake,
can introduce Ernie Bark, who's a good buddy of ours, Joe,
So that's going on. Also, I'm coming up on my
third who knew we started at as a one event.
But we do this thing called Meat to Eat with Billy,
and we always do them at All Modern at the
Market Street in Lynnfield. And what happens is people come in,
(19:19):
we meet, we mingle, a ninety plus wine cellar, serves
up wine. And every time we do it, we have
a different restaurant come in and serve the food and
then we talk food and the industry with that restaurant owner.
And our next one is locked in for November fifth
at All Modern in Linnfield. And this time we've got
Steve d Filippo, a.
Speaker 7 (19:41):
Good friend, great food, you know, bring in some good food,
no question.
Speaker 2 (19:45):
And he's got good stories, got to see you know
what I mean. He likes whole time. You know Hollywood too.
Now how do you know that? I know Steve fo
as long as I've known you.
Speaker 7 (19:54):
But pretty funny, quick story, So I went we went
to Vegas on a conference. Yeah, and he was supposed to
meet for dinner, and I asked to go later, reason
being I went to an earlier show in the afternoon.
Speaker 2 (20:06):
Rich Little was, Oh, here we go again, rich Little?
So many years ago?
Speaker 4 (20:11):
Did he pass?
Speaker 2 (20:12):
No, he's still alive.
Speaker 7 (20:12):
But anyway, I went. I went to the show. I
was embarrassed. So Steve said, why did we have to
meet so late for dinner? And I was embarrassed to
tell Steve. And once he found out I went to
rich Little. He told me he would have gone with
me in Harpy.
Speaker 3 (20:25):
He loved rich Little famously do Richard Nixon, the impersonator,
he's still impersonating.
Speaker 2 (20:30):
I'm aware.
Speaker 7 (20:32):
Okay, we gotta take care by Tom and Christie.
Speaker 2 (20:35):
I'm you're only forty one.
Speaker 3 (20:39):
When we come back, we'll get to veterinary urgent Cares
again because Halloween is coming up and you don't want
your dog getting all messed up with the candy.
Speaker 4 (20:48):
We'll start that conversation right after the break.
Speaker 1 (20:50):
You're listening to Food for Thought, brought to you by
the Box Center and Sale and Waterfront Hotel and sweets.
Speaker 3 (20:56):
Hey, everybody, welcome back to Fruit for Thought. Billy Costa here,
Piana doosi say hello to everybody. Hey everyone, Tom is here,
the marketing guy. Is it okay to call you the
marketing guy Tom from Veterinary Urgent Care.
Speaker 2 (21:08):
And Reggie too, Tom, and he bought his dog, Reggie.
Speaker 4 (21:11):
How you Reggie in the corner?
Speaker 2 (21:12):
Go boy?
Speaker 3 (21:14):
And uh, Doctor Christy DeAndrea is on the phone and
she started the veterinary urgent Care. So glad to have
you still with us. Christy, I'm glad you didn't hang
up on us.
Speaker 6 (21:25):
Of course, thanks for having me. I appreciate the time.
Speaker 3 (21:28):
Now. I got to tell you right at the outset, DeAndrea,
I knew some Deandreas related to the Chateau Devills. Are
you one of those Deandreas?
Speaker 2 (21:39):
I wish I.
Speaker 6 (21:39):
Could say I was. I probably wouldn't have had to
start this company if I were.
Speaker 2 (21:43):
The family probably would have started it for you.
Speaker 3 (21:49):
Yeah, Mario and Mary SOOLEI and well, my my nieces
and my nephew, you know, part of the original family. Anyway, Christy,
before the break, we were talking about Halloween. That's always
a big concern for pedal and by the way, we
want to make sure we say ped owners, not just dogs.
Speaker 2 (22:05):
But Halloween comes up and it's a big deal, right.
Speaker 6 (22:10):
It can be yes. As many people know, chocolate is
toxic to dogs. You want to make sure that you're
keeping your chocolate away from your your dogs, make sure
you're keeping it up in a way, and educate your
kids to do the same. But I do want to
call out that chocolate is not the most toxic thing
that could be in your kids Halloween candy. You want
to make sure you're looking out for any chewing gum
(22:31):
or anything that contains xilatol. So valat hall is actually
significantly more toxic than chocolate. As a matter of fact,
most Halloween candies are usually minor amounts of chocolate mixed
with something else you've got recas peanut butter cups and
Halloween candy. How xylatol is actually common in chewing gums
(22:55):
and sugar free candies, so xlatols are sugar replacement. So
if anything is marked healthy or noaturally, you may want
to double check that to make sure that it doesn't
contain xilatol. If it does contain silatol and your pet
does eat it, make sure you get that that wrapper,
and I would immediately present your pets for urgent care
or the emergency room. Whatever is closest and the most
successible to you. I look at your mind that xylotol
(23:16):
is more toxic, fan chocolate.
Speaker 3 (23:18):
And Christy earlier in the show, I put Tom to
the test. There are eight locations. You've got ten seconds.
Speaker 4 (23:22):
Give me all of.
Speaker 6 (23:30):
Braine, Reast Augusta, East Providence nar against Worcester. A miss.
Oh so close am I missing?
Speaker 4 (23:39):
Did I miss Easton? I always going alphabeca order. Everybody
forgets Eastern.
Speaker 6 (23:44):
Yeah that no, no no.
Speaker 5 (23:49):
And you spoke with Shana earlier from Easton and one
of our veory FaceTime Shane. Shane was a longtime fan
abilated and she was like, please will you put him
on FaceTime?
Speaker 4 (23:59):
It was so nice of you to do.
Speaker 6 (24:00):
We don't have to re record that. I gotta re
record that. There's there's such a great thing. So great
we have. We have so little turnover, and our teens
are just truly amazing. Our vet techs are so compassionate
and just hard workers and just amazing people. I don't know.
We just wouldn't be THECC without actually set tech week,
So we would not be THECC obviously without our veterinarians,
but without our vet text to support our vets.
Speaker 2 (24:21):
We just wouldn't be who we are and without Easton
would be nothing.
Speaker 7 (24:25):
Christ One other question, Christy, one question from me. You
talk about candy being toxic. Chocolate is the holidays are
fast approaching, point sets are supposed to be very toxic
and bad for dogs, and and a lot of Christmas
decorations that.
Speaker 2 (24:38):
People will be putting up at some point, right, Christie.
Speaker 3 (24:41):
Wow, yes, Christie, please say no, Please say no.
Speaker 4 (24:46):
Points outs have never been a threat to animals.
Speaker 6 (24:48):
Please no, So points out of our toxic You know
what I worry about more than that is actually Easter lilies.
I feel like that's an uncommonly known toxin. Yeah, so
easter lilies, any part of an Easter lily plant is
actually highly toxic to cats. And by highly toxic I
mean a cute kidney failure and pass away within forty
(25:09):
eight hours. And they're highly highly toxic. Though, please learn mine.
Easter lilies are pretty serious. So don't send any Christmas,
any Christmas baskets with with Easter lilies present, because actually
east lilies are a common addition to bouquets that people
frequently send because they're very beautiful. But those large Eastern
(25:29):
lily flowers. If the recipient have cats, you can actually
invertinently cause some pretty pretty nature trauma there.
Speaker 2 (25:35):
Good to know.
Speaker 4 (25:36):
Can you describe an Easter lily for me?
Speaker 2 (25:38):
So I can.
Speaker 6 (25:40):
Discreet lily, the big pretty ones with the big petals.
Usually they're they're come in white. Gosh, you may have
to google it. I can't.
Speaker 3 (25:53):
It was another one of those stupid questions. It's a
skill of mine, I'll said you. Oh, I'm looking at
a picture, thank you, Jane. They're not just prevalent in Easter,
all right, we want to keep.
Speaker 4 (26:04):
An eye out for that.
Speaker 6 (26:05):
They're highly prevalent, prevalent, most most flower, most nice floral arrangements.
If you spend a lot on a floral arrangement to
send to somebody, whether it's a birthday or a thank
you or sympathy, typically they'll contain a lily. And typically
those lilyes are of the toxic variety to hustle pets.
So I would just be very very mindful of that
going forward.
Speaker 3 (26:23):
Wow, let me ask you something, Christy, what is it
at veterinary urgent care centers?
Speaker 2 (26:29):
Eight of them? What is it that you can't do?
Speaker 4 (26:33):
Like?
Speaker 2 (26:33):
People should know.
Speaker 6 (26:34):
What is it that we can't do? We can do
most things. We can't hospitalize overnights. But our teams are
highly experienced emergency clinicians, and we're really great for stop
for anything that happens. If we're close, if we're closest,
come on in. We can do a lot of stabilization
and triage to make sure that patients are have pain
control on board, they have appropriate diagnostics, you know what
(26:56):
it's going to cost when you go to the emergency room.
But things that we can't do are overn at hospitalsations
critical cares. So for example, if a cat did get
into Lily's, those patients would actually need to be hospitalized
for twenty four to forty eight hours.
Speaker 4 (27:09):
Okay, hold that thought for a second.
Speaker 2 (27:11):
Hold that thought.
Speaker 3 (27:12):
We do have to take another break, But I do
want to say quickly, we're talking about veterinary urgent care centers.
You can go to veturgentcare dot com and we'll talk more.
Speaker 4 (27:20):
Right after the break.
Speaker 1 (27:21):
You're listening to Food for Thought, brought to you by
the Box Center and Sale in Waterfront Hotel in Swedes.
Speaker 6 (27:27):
Hey.
Speaker 4 (27:27):
Everybody, welcome back to Food for Thought.
Speaker 3 (27:29):
Billy Cofter here, I'm having a lot of fun tonight
because well, first and foremost, I get to make fun
of Joe Pianadosa, which you always have for the pastime.
So the bred King is here, he's co hosting the show,
and we're getting a lot of information. I've got Tom here,
the marketing director, so to speak for Veterinary Urgent Cares.
Speaker 2 (27:46):
That's hardware to say.
Speaker 3 (27:47):
Veterinary Urgent Cares and doctor Christy Deandria well founded Veterinary
Urgent Cares. And we kind of buried the lead on
the show. Okay, because during the break Christie, Tom reminded
me that the way the two of you met was
Christy and vet Urgent Care saved your dog, Reggie's life.
Speaker 5 (28:08):
So Christy and I we lived in the same apartment complex,
and I remember bringing home Reggie.
Speaker 4 (28:13):
He was about ten weeks old and I was off
for a walk and Christy said, you look like a guy.
Speaker 5 (28:16):
Who has no idea what he's doing with the dog.
So I want to give you my number. And plus
we had met before. It's gonna get it's going to
get more and more twenty years from at each other story.
But yeah, So on a Sunday morning, I had gone
to the gym in the complex. I left him out.
It was great for the first time, so we could
kind of like be in the apartment. Yeah, And I
came home and he had he had the puppy teeth
(28:37):
and he actually got through an entire pill bottle of ibuprofen.
Speaker 4 (28:41):
Like an unopened bottle. It must have been on the
on the coffee table. He knocked it over, chewed it.
Speaker 5 (28:46):
I came home and they were just pill pills everywhere,
and it was the liquidjells. So I had no idea
how much he ingested. So I called her up and
I said Hey. She said, why am I getting this
random phone call.
Speaker 4 (28:57):
Like ten in the morning.
Speaker 5 (28:58):
And I said, Hey, it's Tom, your neighbor down the
down the down the way. My dog just got into
some ibuprofen. Is this bad?
Speaker 4 (29:05):
And Christy, what did you say to me.
Speaker 6 (29:07):
At my office in ten minutes?
Speaker 4 (29:09):
Yes, opened, we.
Speaker 6 (29:10):
Weren't even opening but at all eleven Yeah, So, so
I'm profen toasticity. It's actually highly toxic to dogs, particularly
the liquid gels, and given Reggie's young age, he was
at significant risks for a cute kidney failure, and quite frankly,
he could have passed away with that immediate intervention. So
the reason why urgent care is great in that situation
is because I was able to intervene immediately, So regardless
(29:33):
of it being ten in the morning, we open at
eleven in the morning. Being able to provide immediate life
saving triange to to to get Redie to vomit those
pills before they were ingested and absorbed really reduces the
strain on the kidneys and reduces the amount of time
he would need to be hospitalized at ivy food therapy
(29:53):
to protect his kidneys. There for saving his life. But yeah, yeah,
it's it's pretty serious and something like that can happen
so fast. And when I had opened up, yeah, so
so friends at that point, and then he started offering
to help me with marketing because I was a new
I was a new business and he had that expertise.
And then as a company grew, yeah, Tom came on
(30:13):
full time and he's been working really hard at part
of our part of our leadership team to continue to
grow our hospital. So yeah, but we all love Reggie.
Speaker 5 (30:21):
But what she doesn't know is that actually, when I
was a kid, we had a dog and he passed
very early and I came.
Speaker 4 (30:27):
Home and I found the dog in the backyard.
Speaker 5 (30:30):
He had remembered the old days of the runs and
he had kind of gone around thee So my dad
was by himself and it was just him and like,
so that's where the dog hung out for the day.
And I actually found my dog passed away in the backyard.
So I can't even when I when I had this
incident happened to me. I don't I've never told Chrissy
this part of the story. But like I thought, I
didn't know this. I thought I had killed my dog
(30:51):
and she saved his life. And I'm like, I will
do anything for you because you opened early. You got
me the care that needed. But I remember leaving because
he was in the ICU for I think three days.
But I remember walking home with his with his uh
you know, I took all this stuff that I had.
I think he had like a little uh just all
this all this stuff. I remember going home like, oh
(31:13):
my god, I don't know if I'm gonna get my
dog back. But by her intervention, h being able to
get on top of that so quickly a I saw
what Urgent Care was able to do. So remember the
old like let's go back to the Oldermber Spurling like,
I'm not I'm not just I'm not just the owner crying. Basically,
(31:33):
I was able to see how how well and efficient
this urgent care ran.
Speaker 4 (31:38):
Uh.
Speaker 5 (31:38):
And so when Christy was during COVID, you know, they
couldn't have pets and they couldn't have people in the building,
so the pets could come in the building, and what
she was having an issue with was that people were coming,
but they had no idea who's taking care of the dog.
They didn't so like they didn't have a trustworthy face
to say, what, who is this newer kind of hospital
taking care of my pet? Right, So we started to
(31:59):
enter reducing the veterinarians behind the scenes on our social
media channels to like say, hey, this is who I am.
Speaker 4 (32:04):
I started the company x Y and wow, and it's
really just grown from there.
Speaker 5 (32:08):
And we've told so many stories about who works for
our company and you know what impact they make every
single day. And the team, like I mean, they they're
in the they're in the throes of it every single day,
so they you know, next case, next case, next case.
But what they're doing, what they're doing for families and
what they're doing for people is just so important, and
don't forget it's national or.
Speaker 6 (32:31):
International bet Tech Week, and those pores are so valuable
to talent. One of the things that we haven't really
talked about are some of the challenges within the industry, right.
I mean, as you can imagine, it's a very challenging,
stressful industry. And there was a time, especially during COVID,
when there were a lot of pets, people were staying home.
The veterinary industry was very, very strange, so a lot
of hospitals were actually losing talent just because of burnout
(32:52):
and stress. And Tom was instrumental in showcasing all of
those stories with our team, and we've been able to
to really showcase our culture and really highlight how well
we take care of our people, and because of our
social media presence and because of how well we celebrate
the people who make up the u SEC, we've been
(33:13):
able to recruit and retain talent in a way that
I think is unique among the veteran industry. And I
think that's been really great to tell those stories, because truly,
it is the people. No matter what industry you're in,
it's the people that make it up. It's the veterinarians,
it's the veterinarian technicians, it's a receptionist. It's the people
that you create when you come to the door. If
you call any business and the person on the phone
isn't caring, friendly and welcoming, that's gonna be at least.
Speaker 4 (33:34):
You're a dog or a cat.
Speaker 2 (33:36):
I mean, there are children.
Speaker 3 (33:38):
But you know, during your story, Tom, you mentioned it
was late at night and you called Christi and she
saved Reggie's life.
Speaker 4 (33:46):
So Christy, you'll be sure to leave me your cell
phone number. How we're done.
Speaker 2 (33:50):
Any event, anything happens. Peed insurance people talk about that time.
Is this something you recommend? Tom and Christy? Do you
think people should let Christy take that?
Speaker 4 (33:59):
But one percent?
Speaker 2 (34:00):
Really?
Speaker 6 (34:00):
Yes, Yeah, absolutely, I really do recommend pet insurance. I mean,
if medical care is medical care. Unfortunately, we're in an
environment where medical care is expensive, and it's no less
expensive to provide medical care, whether it's for a cat
or a dog or a lizard than it is for people. Honestly,
we use the same exect equipment, we use the same drugs,
the same medications, we use the same ultrasound, the same
(34:22):
the same deathtical equipment, it's it all is carries significant cost.
So the cost of medical care is expensive and people
having to front that cost, particularly and changing economies, is
a challenge. So I do recommend that people consider putniturance.
There are many options out there. Obviously I can't promote
any individual company. People need to look into what option
(34:43):
best suits their families. But one hundred percent I think
pet insurance is very valuable to have.
Speaker 3 (34:47):
Good question, Joe, Now you had a long standing problem
with your dark FINNINGGT yep.
Speaker 2 (34:51):
Well, Finn he had a lot of health issues.
Speaker 7 (34:53):
We rescued Finn and he always had some difficulties toward
to acls out.
Speaker 3 (34:58):
And plus didn't you when you want Julie lived downstairs
in the basement at the house because the dog couldn't
get up in the stairs.
Speaker 2 (35:05):
Actly.
Speaker 7 (35:06):
That's a dog, yeah yeah, and he's a great dog,
but he also has abandoned issues, you know.
Speaker 4 (35:13):
Yeah, Well, that's something I want to touch on with
you guys ahead.
Speaker 6 (35:17):
And that's another thing too, if a dog, if a
dog actually injures one a cl it, actually significantly increases
their risk of injury in the second So if you
did have that insurance, they would exclude the second ones.
If you have any type of large active dog, whether
it's a lab or retriever, what kind of dog it
has been.
Speaker 2 (35:34):
Against, we can carry you soft code, we can carry
you Wheen terrier.
Speaker 6 (35:38):
Whaiten carrier, so large breed, hunting type dog, any of
those those dogs. I mean, getting pet insurance and I
don't want to ask you on air, but how you
know that it's a repairs is very very very market
market numbers, but very very very costly, and pet insurance
would have significantly midigated that.
Speaker 4 (35:55):
Yeah, how much was it you several thousand?
Speaker 7 (35:58):
Actually, good friend of mine just told me that you
had a dog and it hit twenty five thousand dollars
for the dog's care and she finally had to say
she couldn't.
Speaker 2 (36:06):
Do it anymore. Yeah, I mean, if you can't do it,
you can't do it. Twenty five thousand.
Speaker 4 (36:09):
There's a lot of money, a lot of money.
Speaker 5 (36:12):
What was it?
Speaker 4 (36:13):
What we were just going to hit on with Christy
which ab.
Speaker 7 (36:18):
Thank you?
Speaker 3 (36:19):
Okay, in a minute, We've got a minute left to
the segment and then we've got one more. But anyway,
Titus still has abandonment. We saw some differences this week. Luckily,
but we can never It's been two years and we've
never left him alone. Right if we go out to
dinner or something, we can't do it unless we get
take him to the dog care, which is phenomenal.
Speaker 2 (36:37):
A man is great.
Speaker 3 (36:38):
But anything you can do for abandonment and probably not
this is more a psychological thing.
Speaker 6 (36:42):
Right, So that is that is to your point. That's
a loaded question, but I would encourage you to reach
out to her behavior. So, yes, there are things that
you can do. A lot of times the cases like
that when they're severe, they do work well in conjunction
with medications. If you talk to your anara and their
arm there are several different offers. Is just like a
people that we can use for either daily assistance with
(37:05):
behavior modification to reduce that really stressful stimuli. So the
things that you can do thunder shirts can be really helpful.
To believe it or not, some dogs actually really feel
safe in a cozy den. So if you have just
one of the regular tunnel creates, but if you put
blankets over them, soft blankets and make it like nice
and soft and flushy in a place that they like
to go. A lot of times dogs do you feel very,
(37:26):
very safe in that type of environment.
Speaker 3 (37:28):
Okay, hold that thought because we've got to go to break. Christy,
I'm sorry to keep interrupting. You're on the producer, you
have no idea. She docks me every time we go
thirty seconds over in a segment.
Speaker 4 (37:40):
We'll take a break. We'll be right back.
Speaker 1 (37:41):
You're listening to Food for Thought brought to you buy
the Box Center and Salem Waterfront Hotel and sweet Hey.
Speaker 3 (37:48):
Everybody, welcome back to Food for Thought again. Billy Costa here,
Joe Piada dooci co hosting this week with me. We've
got our friends from Veterinary Veterinary Urgent Care, which is
a very cool thing right now. And I want to
start with the fact that it's a National Vet Tech Week,
right it is, yep, so we're celebratings.
Speaker 4 (38:08):
So what can we do for our vet text over
the next week? Be nice to them?
Speaker 6 (38:14):
Very nice?
Speaker 4 (38:15):
I mean, go ahead, Christy, Yeah.
Speaker 6 (38:18):
I mean anything, a phone call, thank you. I mean,
if people want to send things, those are always welcome.
But just little things, just any little things, even a
phone call. Hey, thank you heard it was vet tech.
We just want to call you up and say thank
you for everything that you do. Because those are vet
techs are the ones that are there. They're snuggling your pets,
They're holding them if the doctor has to do anything.
You know in this is they're the ones that are
(38:40):
giving all those warms, warm, loving snuggles. I mean, obviously
your veterinarians are too, but the vet texts are really there.
Start to finish knowing the ones that are there. If
your pets recovering from anesthesia, they're the first. They're the
first face your pets sees yes.
Speaker 3 (38:54):
Day to day, knowing that they're safe. It's just such
a big thing. And I know it's people listening. They
may not have dogs or pets or something, and like, okay,
I'm telling you if you have a dog or a
pet of any kind, they become your children. They do,
and it's just amazing how much you love them. One
thing we haven't addressed yet.
Speaker 2 (39:15):
Hours.
Speaker 3 (39:16):
Sure, Yeah, ten every urgent care. Because you said you
had to call Christy late at night. What if it
is late at night. Yeah.
Speaker 5 (39:21):
So we're open nine am to ten pm Monday through Friday,
at eleven to six Saturday and Sunday. So you know,
the beauty of our setup is that, yes, people can
still practice medicine, but they can go home at night,
so I don't have to do the twenty four hour
you know, kind of barrage of working multiple shifts. So
people do come to us and say, oh, I still
want to practice medicine, but I don't want to do
(39:42):
it for twenty four hours. So we've created this kind
of Christie's created this company where people can still practice
medicine but also go home at night.
Speaker 4 (39:51):
So we are open nine am to ten pm. So
when your primary care closes.
Speaker 5 (39:55):
At like three or four, maybe five o'clock, you still
things happen, like you get home from work and you
notice your dogs not doing what they usually do what
they normally do, So you can walk into us seven
days a week. You can book an deployment online at
that urgentcare dot com, And really it's just a convenient
option when when your general practice maybe you call them
in the morning and you say, hey, this is going on.
Speaker 4 (40:16):
Can I get in?
Speaker 5 (40:17):
Oh sorry, I can get you in a week from now, Okay,
but I want to get this taken care of today.
That's where you kind of come to us, or if
you don't want to go to the emergency department for something,
that's you know, non life threatening. You can come to
us for those ear infections, small lacerations, stomach issues, really
across the board. We can see it and we can
help you either navigate it with us.
Speaker 3 (40:37):
By the way, if you're listening and you still have questions,
you can always go to the website.
Speaker 2 (40:41):
Urgentcad dot com. Look at you, Jim, I got you, Joe.
Speaker 4 (40:47):
But we're also on Instagram. Yeah, we're on Instagram or
on Facebook.
Speaker 5 (40:50):
So we do a lot of educational content on our
YouTube channels on our Instagram. We want to just be
a resource for you. So when you look at our Instagram,
when you look at our channels, you know that I
can come to them for this, and those are the
things that we're trying to convey in an educational platform
in so many different ways.
Speaker 7 (41:08):
Okay and Joe, where do people go for all things?
P have to check out your local supermarket. We're in
most supermarkets helping on the East Coast. I'll check out
Piantos dot com.
Speaker 2 (41:19):
And in the next two or three weeks we're going
to be seeing you on my Dining Plan a couple
of episodes coming up.
Speaker 3 (41:25):
Looking forward to that because Wilson Farm you were there
and they're serving Piano dooc bread.
Speaker 7 (41:29):
They sell Pianta Dosy bread at Wilson Farm in Lexington
and Boston College. You went to the football game, they're
serving your bread at all the concession stands and throughout
the dining halls. And also tune into Breaking Bread Radio.
Check out the iHeartRadio app.
Speaker 3 (41:41):
There you go, and if you've been listening again, I'll
give you the website. It is vet urgentcare dot com.
Thank you so much for listening. Thank you, Christy, a
pleasure meeting you.
Speaker 6 (41:53):
It was a pleasure meeting you as well. Thank you
for having us on.
Speaker 4 (41:55):
All right, Thank you Tom and by the way, coming
up next minutes.
Speaker 2 (42:01):
Will see you by
You're listening to Food for Thought with Billy and Jenny,
brought to you by the Box Center.
Speaker 2 (00:04):
For more than fifteen.
Speaker 1 (00:05):
Years, this dining duo has been eating their way through
New England, mixing it up with top chefs, jumping behind
the line of the hottest restaurants and giving you the
inside scoop on where to whine, dine and spend your time.
So get ready, it's Food for Thought giving you something
to chew on.
Speaker 3 (00:20):
Hey, everybody, welcome into Food for Thought. Billy Coffe here.
I want to start with a couple of announcements, a
shout out and the congratulations. This weekend is the one
hundredth anniversary of the Box Center in Boston, and it
so happens I'll be hosting that anniversary. I get to
cut the cake and introduce Ernie Bach Excellent, my buddy.
(00:42):
So that's happening. And this week is National Vet Tech Week.
I did not know, but the second I get home,
I've got to tell my dog Titus, he's a good boy.
National Vet Tech Week, and it so happens that on
the show this weekend. In just a couple of month,
we're going to be talking about urgent vet Care, which
(01:03):
is a new concept to this area, and I think
it is such good news.
Speaker 4 (01:07):
Tom Layman is here. Tom, say hello, you doing everyone?
Speaker 2 (01:09):
Now?
Speaker 4 (01:10):
Tom, you're with a veterinary urgent vetcare Yeah, vetinary urgent
Care center. We have eight hospitals and Massachusetts and Hode Island.
So yeah, wow.
Speaker 5 (01:19):
Starting hear in Massachusetts and kind of grown all around
the South Shore and then all over Masson.
Speaker 3 (01:24):
Now okay, so get ready, Okay, Tom. So you're a
marketing guy, right, I am. In a couple of minutes.
I'm going to put you to the test and I'm
just eight locations. Huh, Tom, you got ten seconds?
Speaker 6 (01:33):
Name?
Speaker 4 (01:34):
Okay? All right.
Speaker 3 (01:35):
In the meantime, my buddy Joe Piandidosi is back co
hosting the show.
Speaker 4 (01:38):
Good to see you, buddy.
Speaker 2 (01:39):
Great to see your Billy as well. Nice to be here.
Speaker 4 (01:42):
We don't talk about this enough when you were on
the show.
Speaker 7 (01:44):
You have your own radio show, Yes, I do on
iHeart on two iHeart stations.
Speaker 2 (01:49):
Actually tell me, R. Kowtag.
Speaker 3 (01:52):
So you're a part of the iHeartRadio network just like you. Wow,
we're family.
Speaker 2 (01:57):
We have family.
Speaker 3 (01:58):
Well we already were, but now iHeart you and I Okay,
so one of the two stations.
Speaker 2 (02:03):
WRKO Saturday afternoons at two pm and Sunday mornings at
nine am.
Speaker 3 (02:08):
And I love the name of the show. People all
know you're one of my best friends on Earth and
Pianda Dosi Baking Company, and for years now I've just
called you the Breadkinking of Bread.
Speaker 2 (02:19):
You always say that.
Speaker 3 (02:20):
Yeah, so all right, So name of the show is
Breaking Bread.
Speaker 4 (02:23):
And it's perfect name.
Speaker 3 (02:25):
Do you know that every single Saturday and Sunday morning
my weekend, Every morning Saturday and Sunday, I wake up
and I drink my coffee out of my Breaking Bread mug.
Speaker 7 (02:36):
You've sent me pictures of it. I posted it on Facebook.
So what's your radio show about. It's a talk show.
It's a light, lively talk show. I have actors, politicians, authors, chefs,
you name it. I love finding out how people tick.
You always tease me because they bring in some old
Hollywood people.
Speaker 4 (02:53):
Okay, see you brought it up this time. I didn't
what is this thing?
Speaker 2 (02:56):
Okay?
Speaker 3 (02:56):
I session know how your old Hollywood thing started. I
happen to know that you were best friends.
Speaker 2 (03:03):
With Regis philb. You spend many of time with us, Yes.
Speaker 4 (03:06):
Thanks to you.
Speaker 3 (03:08):
But leading up to his death. Sadly you were his
best friend. Now, didn't you actually go on tour with
Regis Philbin At one point.
Speaker 7 (03:15):
I toured with him and Don Rickles and we went
around to various locations.
Speaker 2 (03:20):
Tom's going really it was fun. It was a lot
of fun.
Speaker 4 (03:23):
Tom, I gotta give you my heads up.
Speaker 3 (03:24):
Okay, you're gonna hear a lot of old Hollywood. Okay,
so already we've got Don Rickles, so we got Regis
Philman and uh okay, so you have a lot of
these people on the show all the time.
Speaker 7 (03:35):
Yeah, we have had asked new used to come on
all the time, and okay, I'm forty one.
Speaker 4 (03:40):
I was like, what was aj our?
Speaker 2 (03:42):
Producers like, who's that grant from the Mary Tyler Moore show?
Speaker 7 (03:45):
Okay, Mary Tyler Moore's also Santa Claus an elf in
the movie Elf with Will Ferrell.
Speaker 4 (03:51):
And these are the kinds of stories you have on
your show.
Speaker 2 (03:53):
John Davis, who comes on by show all the time?
Speaker 3 (03:56):
John Davidson Love Wasn't John Davidson like a regular on
the Love Boat?
Speaker 2 (04:01):
Yes he was.
Speaker 7 (04:01):
He was, but he also replaced Mike Douglas in his
own talk show.
Speaker 3 (04:05):
He hosted a daytime show Mike Douglas and uh, now
you hung out with all those guys too, Now they
were some of them passed well before I Now I
mentioned the love Boat a second again, And this is
kind of embarrassing. Even my wife doesn't know. But sometimes
when I'm home in the afternoon and you're surfing around, right,
(04:25):
and there's some station or a couple of stations, I
think one is called me TV.
Speaker 2 (04:29):
Yes, I watched that as well.
Speaker 3 (04:30):
And I always land on the love Boat. Look at
Ajcy's like, what was the love Boat?
Speaker 2 (04:35):
That's a really really popular show.
Speaker 3 (04:37):
Uh. And it was a giant cruise ship. It was
part of the Celebrity Cruise Line.
Speaker 7 (04:41):
Gavin McLeod was the speaking of the captain.
Speaker 4 (04:47):
So I land on it.
Speaker 3 (04:48):
And again this is between us in the studio, and
I can't seem to turn away.
Speaker 4 (04:53):
Once I land on it, I'm like, oh, look at that.
Speaker 7 (04:56):
That's so and so, like that's like touching a cancassow
in your mouth.
Speaker 2 (05:00):
I can't exactly, I can't stop.
Speaker 3 (05:01):
And then you're following the storylines and now, but one
time my wife Michelle walked in and she's like.
Speaker 2 (05:08):
Aren't you watching the love Boat?
Speaker 4 (05:11):
Yes?
Speaker 3 (05:11):
I have been porn though, how that was earlier and
starts with porn and then we move on to the
love boat. Anyway, let's get back to your ratio show.
I started talking about your relationship with Regis Philbin. Yes,
but at one point you would go when he performed
and he would bring you on stage.
Speaker 7 (05:31):
Well, he asked me to accompany him and I travel
with him to different locations, and well, I was more
like he didn't believe in an entourage. Don Rickles had
a few people to travel with him. Sure, but reis
just like myself and Kenny Camillo, his former age who
also since passed. Yeah, but would go on to a
with him. That's kind of my point here, Joe, everybody
you talk about I know, Jared said I was born
(05:52):
like like twenty years too late.
Speaker 2 (05:54):
I should have been born. Yeah, you know, love that's
your son.
Speaker 7 (05:57):
Jared is also your boss now he's my producer and
he does marketing for our company.
Speaker 2 (06:02):
Yeah.
Speaker 4 (06:03):
Anything we need to know going onto the bread industry,
You brought bread. I brought some bread for you.
Speaker 2 (06:08):
Yeah, actually gave them to Lisa Donovan.
Speaker 4 (06:10):
Ye, she's left so on her way out of the door.
Speaker 7 (06:13):
No, just excited for the holidays. Creanberry raising role, p
Oce cranberry raisin roll. We'll pushing that a snowflake role.
I've done several episodes of Dinning Playbook with you.
Speaker 3 (06:24):
This week you were at Wilson Wilson Advertiser on Kiss
one Away, Yep Advertiser, and you went to a Boston
college football game with Clemson.
Speaker 2 (06:33):
Yeah.
Speaker 7 (06:33):
I was on the field and we taped something that's
going to air next month on Dining Playbook.
Speaker 2 (06:38):
So fun to do.
Speaker 7 (06:39):
And yeah, we're just trying to spread our bread around,
spread the word, you know, market the product.
Speaker 4 (06:44):
Okay, all right? And uh you're in stadiums, right, you're wallparks.
Speaker 7 (06:49):
Yeah, yeah, we're in a course field in Denver. Done
them of course, the Rocky Zone do that well. But
I mean we're Fenway.
Speaker 4 (06:56):
Sure, kind of all over. That's why I call you
the bread Cake.
Speaker 2 (07:00):
All right.
Speaker 3 (07:00):
So Joe is here this week, he's co hosting. When
we come back, Tom Layman is here. We're going to
hook up on the telephone with doctor Christy Diandria because
I'm fascinated with this. It's veterinary urgent care and they
are all over Massachusetts, all over Rhode Island. Can you
say you don't need to wait. You can book an
appointment online, or you can walk in from the street
(07:22):
with your dog who might be ailing or in pain,
or in sick, or may have swallowed something.
Speaker 4 (07:27):
To me, this is really good news. We'll take a break.
We'll be right back.
Speaker 1 (07:30):
You're listening to Food for Thought, brought to you by
the Box Center and Salem Waterfront Hotel in sweets.
Speaker 3 (07:37):
Hey, guys, welcome back. It's Good for Thought with the
Billy Coster. We're having some fun even between the breaks.
Joe Pianna Doosi co hosting the show. Good to see
you again, buddy, and Tom Layman is here from Veterinary
Urgent Care. Give me a couple more minutes on this, okay, Tom,
and I know we have your partner, doctor Christy Christy
on the phone. So, Joe, during the break you started
going on, I was kind of kidding about all the
(07:59):
old Hollywood people that you have relationships with.
Speaker 4 (08:01):
Now you just went to a funeral with who we.
Speaker 2 (08:06):
Gabriy Ferrera is his name.
Speaker 7 (08:08):
He's a past relation to jose Son Rosemary Clooney Son.
Speaker 2 (08:13):
They were married Rosemary Clooney and whose.
Speaker 3 (08:14):
All of them passed decades ago. Yes, they have, but
there was somebody else you brought it.
Speaker 7 (08:20):
He's married to Debbie Boone, daughter of Pat Boone, who's
saying in the.
Speaker 4 (08:24):
The you light up my life friends with her.
Speaker 7 (08:28):
I haven't met her, but I'm friendly with her husband. Okay,
I hope to get her in the show. He's coming
on my show next month.
Speaker 2 (08:34):
Okay.
Speaker 4 (08:35):
Why am I not listening to your show? When is
it on again?
Speaker 2 (08:38):
Is at two pm? And w r K on iHeart station.
Speaker 3 (08:41):
Okay, and they're right here in our building. Yep, all right, okay,
do you have a lot of sponsors and everything?
Speaker 7 (08:46):
We could use more sponsors. One's interested in, uh advertising
urgent care.
Speaker 4 (08:52):
You never know, you never know.
Speaker 3 (08:54):
Tom Layman is here and I'm thrilled to be having
this segment. First of all, thank you so much for
being here, Tom from Veterinary Urgent Care.
Speaker 2 (09:01):
And you brought your dog, Reggie.
Speaker 4 (09:03):
Reggie's in the building. He's adorable, by the way, Yeah boy,
he's just chilling out right now. Is Reggie a rescue
he is? Yeah?
Speaker 5 (09:10):
I got for you got him when he was ten
weeks old and he's now six years old.
Speaker 4 (09:14):
So yeah.
Speaker 3 (09:15):
Uh so you're the marketing person, so basically you're the
reason we're here.
Speaker 5 (09:21):
Yeah, yeah, I mean well, I mean I think the
reason we're here is because doctor Deandrius on the phone.
Speaker 2 (09:26):
She started this company.
Speaker 3 (09:28):
Doctor I tend to say a lot of dumb things. Uh.
Speaker 5 (09:33):
I think for us, we wanted to be involved with
a with a great organization like yours.
Speaker 4 (09:38):
Get the word out about who we are and what
we do. Uh.
Speaker 5 (09:40):
We have eight hospitals and Massachusetts r An Island. I
can go through him right now if you need me too.
Speaker 2 (09:44):
Okay, I told you I was going to put you
to the You have ten seconds.
Speaker 5 (09:48):
Eight locations right go bran Tree, Deadham, East Providence, Easton, Narrogantett, Plymouth, Saugust, Worcester.
Speaker 4 (09:54):
That's eight. Oh you said eight. I was trying to
go for ten.
Speaker 7 (09:58):
Bad.
Speaker 4 (09:58):
I used my fingers on that way, Doctor DeAndrea. Can
you hear us?
Speaker 6 (10:03):
Wait? I can hear you.
Speaker 4 (10:04):
How did Tom? You must be proud? How do you
do on that test?
Speaker 6 (10:07):
Eighty?
Speaker 7 (10:08):
Great?
Speaker 3 (10:09):
Now where are you calling in at? What's of the
eight locations are you calling in from?
Speaker 6 (10:15):
I am not currently physically at any of them right
this moment.
Speaker 3 (10:20):
Now you're a graduate of Tough's Veterinary, isn't that one
of the best in the country.
Speaker 4 (10:25):
Christy, yes it is. Well, you must be proud.
Speaker 6 (10:30):
I am very proud. I am a part of an
elite group of people that can call tough their their alumni.
Speaker 4 (10:40):
Good for you. Now, I happen to be looking at
some notes here.
Speaker 3 (10:42):
You've got like two hundred and twenty five employees, the
eight locations which we've already established.
Speaker 4 (10:49):
But how did it start for you, Christy?
Speaker 6 (10:52):
I started it back in twenty seventeen. I had been
working in both emergency room and in general practice and
just realized that there was a need for better access
to high quality, affordable or urgent care. I've always told
this story. I was working in GP and a woman
who had come to me, and she was a mom,
and she had three kids, and she had this wonderful
(11:13):
little Cocker Spaniel and the dog had a terrible ear infection.
But trying to balance between the kids and school drop
off and doctor's appointments for the kids and all of
these things, she didn't get the dog in to see
me for almost nearly two weeks, and the poor pop
just was in so much pain and discomfort. And it's
such an easy thing for me to fix, but for her,
(11:34):
having to go and stand at the er and wait
for six hours was just untenable for her to put
in that kind of time to wait for an appointment,
and she waited an appointment for me for my next
available which was two weeks out in general practice, right,
So there was a huge need for access because, as
you well know was a pet owner, things happen all
the time, broken toenails, vomiting, diarrhea, you know, upset stomach.
(11:57):
You know, they get into something at the place around
or halloweens coming up, they get the kiss Halloween candy,
you know. And you need care, and you need care
that's fast and affordable and excellent all across the board.
So really proud just started it, and really proud to
have grown to eight locations in the Massachusetts in Rhode Island.
Speaker 3 (12:18):
Well, the concept of urgent care really exploded for humans,
and that took a load off for a lot of
people because, let's face it, one of the worst things
in the world is having to go to the emergency
room as a person and sit there for hours. And
I'm not saying anything against the hospitals. I mean a
lot of them are understaffed. It's not their fault. But
(12:39):
now with the urgent cares for humans, they just go,
they can walk in, they don't need an appointment. And
is that the biggest advantage when it comes to v
ucc Christie, Yeah.
Speaker 6 (12:52):
I mean I think that is a huge adventa to
just be able to walk in seven days a week
and you know, up until ten pm in the evenings,
to not need an appointment. Yes, But like to your point, Billy,
we were experiencing the same thing in veterinary medicine, right
and when I was an er er doctors ear veterinarians,
they're working sixteen eighteen hour shifts trying to keep up
(13:13):
with the demand, and you've still got to fix hour weights.
And unfortunately, if a dog comes in that's been hit
by a car or gone into a terrible dog fight,
that's going to take precedence over a dog that has
a terrible ear infection. That doesn't mean that the dogs
of the terrible ear infection is in less pain or
the client that's presenting that patient, you know, has another
six hours to wait with all the demands of their
(13:35):
own lives and their own work schedules and their own
health concerns, And it got very stressful for everyone involved,
and thank you for recognizing the dedication and the heart
that both the human hospitals and the veterinary hospitals put
into caring for our patients. But we're human too, right,
you know, we can only do so much, and that
opening up urgent cares on the human side was really helpful.
(13:56):
It alleviated so much pressure in the human medical field,
and the veterinary medical field was experiencing that same amount
of pressure, right, And to be able to provide that
pressure relief valve for my profession is just incredibly rewarding, right,
because we're such a great partner for our primary care
veterinarian too. Hey, they've been there since eight in the morning,
it's now six pm, and they want to see their cases,
(14:19):
but they also have family to go home too, And
to be able to send them to a group where hey,
I just showed up at three o'clock, I'm writing, I'm fresh,
I can work till ten, no problem. I'm happy to
take that case and that client and be able to
give all of that love and compassion to their patient. Right.
So it's just been a really great it's just been
a really great experience across the board. Not only for
myself and my small team that I started with, but
(14:41):
now across state hospitals. It's been really rewarding to watch
that concept grow over the course of the past eight years.
Speaker 3 (14:48):
Well, Tom and I were talking before we went on
the show, and you're doing a dog dentistry as well.
Speaker 6 (14:54):
Right, we have actually seen the dog dentistry, I mean
typically energin care. It was something that I wasn't really
keen to do because typically that's not an urgent matter.
But again, you know, we're we're seeing wait times up
to six months to get dogs in for dental care.
And I hear I have several veterinarians who are seeing
these patients on urgent care saying I have this skill set,
(15:17):
if you just buy me the equipment, I can provide
this service. Right. So it's been a bit challenging to
get the dental care assimilated into our workflow to make
sure that we're providing that top quality care, right because
you know, with dogs, you can't you can't say, all right, buddy,
hey Reggie, I'm going to go into your mouth right now.
Just open your mouth and hold still. Do not an
(15:41):
easy thing to do, right, So unfortunately it does require
anesthesia for pets. So you know safeantasetic plans. Yeah, safe
extic plans are paramount. Same thing with dental imaging and radiology.
That is standard for for practice, and that is a
standard of care that we offer in our practices. But yes,
we are now offering dentist street in the Denim location,
(16:01):
the brain Tree location and soon to be offered in
the Plymouth location as well.
Speaker 4 (16:05):
Yeah, now you just started good.
Speaker 2 (16:07):
Yeah, a question, Christie.
Speaker 7 (16:08):
I mean a lot of dental issues develop into other
physical problems with dogs, right, I mean that's why I've
always been advised to make sure dogs dental care is.
Speaker 2 (16:18):
Kept up to date and so important. Isn't that true?
Speaker 6 (16:21):
Correct, It's highly important. It's absolutely true. Paradental disease both
in people, right, we know this from well documented from
human medicine. Periodental disease can lead to cardiac disease and
other systemic diseases that you want to make sure that
you're preventing that. But with dogs, you know, they go
and chew on something, They chew on a bone, they
(16:41):
chew on ice, they chew on something that causes a fracture,
and those those teams get really infected. Abcessed painful, and
so they need they need care. And what we recognize
is that those patients are waiting months to get care.
So if there's that time and we have veterinarians ability
to provide a service, we've decided that we have an
(17:03):
obligation to offer that to the pets and the people
in our community.
Speaker 4 (17:08):
Let's face it, Christy, there's nothing like toothpain.
Speaker 2 (17:12):
Are there?
Speaker 6 (17:12):
It's still painful?
Speaker 3 (17:13):
Are there telltale signs for a dog or pet owners
who are listening right now, telltale signs they can look
forward to realize that their dog is in tooth pain.
Speaker 2 (17:25):
Sure.
Speaker 6 (17:26):
So, sometimes you'll notice that the only shoe on one
side of their mouth if they're having pain. That's one
thing that you notice. Sometimes you'll see visible swellings. So
along the jahn line and the bottom or right along
the mandible they're on the upper mandible, you'll see where
they may have swellings.
Speaker 3 (17:40):
Okay, it's easy enough to look hold that thought for
a second. Okay, Christy, wait, you have to take a
quick commercial break. We'll come right back to the same conversation. Okay,
it's food for thought. We'll take a break. We'll be
right back.
Speaker 1 (17:50):
You're listening to Food for Thought, brought to you buy
the Box Center and Sale and Waterfront Hotel.
Speaker 3 (17:55):
And swees Hey, everybody, welcome back to Food for Thought.
Billy Costa here, we're having some fun. I've got my
buddy Joe Pianadosi, otherwise known as the Bred King in
studio co hosting. Good to see you, buddy, Billy, and
Tom Lahman is here from Veterinary Urgent Care Centers eight
across Massachusetts and Rhode Island, and its founder, doctor Christy DeAndrea,
(18:17):
is on the phone. I'll ask you folks to hold
on for a couple of minutes. I just want to
get a couple of announcements out there. First of all,
shout out once again to the Box Center in Boston.
Who knew They're celebrating one hundred years this week and
I'm going to be hosting the festivities.
Speaker 2 (18:34):
Gratu Casey Seward, who is now the ac the.
Speaker 3 (18:38):
President, what a great guy, kind of took over and
he had big shoes to fill over there at the
Box Center. And I get to cut the cake at
the big event at the Box Center a Sunday afternoon.
Speaker 4 (18:48):
Was that a woohoo from you? Christy? Yeah, can I
get a what what?
Speaker 3 (18:57):
Anyway, that's Sunday afternoon, I get to cut the cake,
can introduce Ernie Bark, who's a good buddy of ours, Joe,
So that's going on. Also, I'm coming up on my
third who knew we started at as a one event.
But we do this thing called Meat to Eat with Billy,
and we always do them at All Modern at the
Market Street in Lynnfield. And what happens is people come in,
(19:19):
we meet, we mingle, a ninety plus wine cellar, serves
up wine. And every time we do it, we have
a different restaurant come in and serve the food and
then we talk food and the industry with that restaurant owner.
And our next one is locked in for November fifth
at All Modern in Linnfield. And this time we've got
Steve d Filippo, a.
Speaker 7 (19:41):
Good friend, great food, you know, bring in some good food,
no question.
Speaker 2 (19:45):
And he's got good stories, got to see you know
what I mean. He likes whole time. You know Hollywood too.
Now how do you know that? I know Steve fo
as long as I've known you.
Speaker 7 (19:54):
But pretty funny, quick story, So I went we went
to Vegas on a conference. Yeah, and he was supposed to
meet for dinner, and I asked to go later, reason
being I went to an earlier show in the afternoon.
Speaker 2 (20:06):
Rich Little was, Oh, here we go again, rich Little?
So many years ago?
Speaker 4 (20:11):
Did he pass?
Speaker 2 (20:12):
No, he's still alive.
Speaker 7 (20:12):
But anyway, I went. I went to the show. I
was embarrassed. So Steve said, why did we have to
meet so late for dinner? And I was embarrassed to
tell Steve. And once he found out I went to
rich Little. He told me he would have gone with
me in Harpy.
Speaker 3 (20:25):
He loved rich Little famously do Richard Nixon, the impersonator,
he's still impersonating.
Speaker 2 (20:30):
I'm aware.
Speaker 7 (20:32):
Okay, we gotta take care by Tom and Christie.
Speaker 2 (20:35):
I'm you're only forty one.
Speaker 3 (20:39):
When we come back, we'll get to veterinary urgent Cares
again because Halloween is coming up and you don't want
your dog getting all messed up with the candy.
Speaker 4 (20:48):
We'll start that conversation right after the break.
Speaker 1 (20:50):
You're listening to Food for Thought, brought to you by
the Box Center and Sale and Waterfront Hotel and sweets.
Speaker 3 (20:56):
Hey, everybody, welcome back to Fruit for Thought. Billy Costa here,
Piana doosi say hello to everybody. Hey everyone, Tom is here,
the marketing guy. Is it okay to call you the
marketing guy Tom from Veterinary Urgent Care.
Speaker 2 (21:08):
And Reggie too, Tom, and he bought his dog, Reggie.
Speaker 4 (21:11):
How you Reggie in the corner?
Speaker 2 (21:12):
Go boy?
Speaker 3 (21:14):
And uh, Doctor Christy DeAndrea is on the phone and
she started the veterinary urgent Care. So glad to have
you still with us. Christy, I'm glad you didn't hang
up on us.
Speaker 6 (21:25):
Of course, thanks for having me. I appreciate the time.
Speaker 3 (21:28):
Now. I got to tell you right at the outset, DeAndrea,
I knew some Deandreas related to the Chateau Devills. Are
you one of those Deandreas?
Speaker 2 (21:39):
I wish I.
Speaker 6 (21:39):
Could say I was. I probably wouldn't have had to
start this company if I were.
Speaker 2 (21:43):
The family probably would have started it for you.
Speaker 3 (21:49):
Yeah, Mario and Mary SOOLEI and well, my my nieces
and my nephew, you know, part of the original family. Anyway, Christy,
before the break, we were talking about Halloween. That's always
a big concern for pedal and by the way, we
want to make sure we say ped owners, not just dogs.
Speaker 2 (22:05):
But Halloween comes up and it's a big deal, right.
Speaker 6 (22:10):
It can be yes. As many people know, chocolate is
toxic to dogs. You want to make sure that you're
keeping your chocolate away from your your dogs, make sure
you're keeping it up in a way, and educate your
kids to do the same. But I do want to
call out that chocolate is not the most toxic thing
that could be in your kids Halloween candy. You want
to make sure you're looking out for any chewing gum
(22:31):
or anything that contains xilatol. So valat hall is actually
significantly more toxic than chocolate. As a matter of fact,
most Halloween candies are usually minor amounts of chocolate mixed
with something else you've got recas peanut butter cups and
Halloween candy. How xylatol is actually common in chewing gums
(22:55):
and sugar free candies, so xlatols are sugar replacement. So
if anything is marked healthy or noaturally, you may want
to double check that to make sure that it doesn't
contain xilatol. If it does contain silatol and your pet
does eat it, make sure you get that that wrapper,
and I would immediately present your pets for urgent care
or the emergency room. Whatever is closest and the most
successible to you. I look at your mind that xylotol
(23:16):
is more toxic, fan chocolate.
Speaker 3 (23:18):
And Christy earlier in the show, I put Tom to
the test. There are eight locations. You've got ten seconds.
Speaker 4 (23:22):
Give me all of.
Speaker 6 (23:30):
Braine, Reast Augusta, East Providence nar against Worcester. A miss.
Oh so close am I missing?
Speaker 4 (23:39):
Did I miss Easton? I always going alphabeca order. Everybody
forgets Eastern.
Speaker 6 (23:44):
Yeah that no, no no.
Speaker 5 (23:49):
And you spoke with Shana earlier from Easton and one
of our veory FaceTime Shane. Shane was a longtime fan
abilated and she was like, please will you put him
on FaceTime?
Speaker 4 (23:59):
It was so nice of you to do.
Speaker 6 (24:00):
We don't have to re record that. I gotta re
record that. There's there's such a great thing. So great
we have. We have so little turnover, and our teens
are just truly amazing. Our vet techs are so compassionate
and just hard workers and just amazing people. I don't know.
We just wouldn't be THECC without actually set tech week,
So we would not be THECC obviously without our veterinarians,
but without our vet text to support our vets.
Speaker 2 (24:21):
We just wouldn't be who we are and without Easton
would be nothing.
Speaker 7 (24:25):
Christ One other question, Christy, one question from me. You
talk about candy being toxic. Chocolate is the holidays are
fast approaching, point sets are supposed to be very toxic
and bad for dogs, and and a lot of Christmas
decorations that.
Speaker 2 (24:38):
People will be putting up at some point, right, Christie.
Speaker 3 (24:41):
Wow, yes, Christie, please say no, Please say no.
Speaker 4 (24:46):
Points outs have never been a threat to animals.
Speaker 6 (24:48):
Please no, So points out of our toxic You know
what I worry about more than that is actually Easter lilies.
I feel like that's an uncommonly known toxin. Yeah, so
easter lilies, any part of an Easter lily plant is
actually highly toxic to cats. And by highly toxic I
mean a cute kidney failure and pass away within forty
(25:09):
eight hours. And they're highly highly toxic. Though, please learn mine.
Easter lilies are pretty serious. So don't send any Christmas,
any Christmas baskets with with Easter lilies present, because actually
east lilies are a common addition to bouquets that people
frequently send because they're very beautiful. But those large Eastern
(25:29):
lily flowers. If the recipient have cats, you can actually
invertinently cause some pretty pretty nature trauma there.
Speaker 2 (25:35):
Good to know.
Speaker 4 (25:36):
Can you describe an Easter lily for me?
Speaker 2 (25:38):
So I can.
Speaker 6 (25:40):
Discreet lily, the big pretty ones with the big petals.
Usually they're they're come in white. Gosh, you may have
to google it. I can't.
Speaker 3 (25:53):
It was another one of those stupid questions. It's a
skill of mine, I'll said you. Oh, I'm looking at
a picture, thank you, Jane. They're not just prevalent in Easter,
all right, we want to keep.
Speaker 4 (26:04):
An eye out for that.
Speaker 6 (26:05):
They're highly prevalent, prevalent, most most flower, most nice floral arrangements.
If you spend a lot on a floral arrangement to
send to somebody, whether it's a birthday or a thank
you or sympathy, typically they'll contain a lily. And typically
those lilyes are of the toxic variety to hustle pets.
So I would just be very very mindful of that
going forward.
Speaker 3 (26:23):
Wow, let me ask you something, Christy, what is it
at veterinary urgent care centers?
Speaker 2 (26:29):
Eight of them? What is it that you can't do?
Speaker 4 (26:33):
Like?
Speaker 2 (26:33):
People should know.
Speaker 6 (26:34):
What is it that we can't do? We can do
most things. We can't hospitalize overnights. But our teams are
highly experienced emergency clinicians, and we're really great for stop
for anything that happens. If we're close, if we're closest,
come on in. We can do a lot of stabilization
and triage to make sure that patients are have pain
control on board, they have appropriate diagnostics, you know what
(26:56):
it's going to cost when you go to the emergency room.
But things that we can't do are overn at hospitalsations
critical cares. So for example, if a cat did get
into Lily's, those patients would actually need to be hospitalized
for twenty four to forty eight hours.
Speaker 4 (27:09):
Okay, hold that thought for a second.
Speaker 2 (27:11):
Hold that thought.
Speaker 3 (27:12):
We do have to take another break, But I do
want to say quickly, we're talking about veterinary urgent care centers.
You can go to veturgentcare dot com and we'll talk more.
Speaker 4 (27:20):
Right after the break.
Speaker 1 (27:21):
You're listening to Food for Thought, brought to you by
the Box Center and Sale in Waterfront Hotel in Swedes.
Speaker 6 (27:27):
Hey.
Speaker 4 (27:27):
Everybody, welcome back to Food for Thought.
Speaker 3 (27:29):
Billy Cofter here, I'm having a lot of fun tonight
because well, first and foremost, I get to make fun
of Joe Pianadosa, which you always have for the pastime.
So the bred King is here, he's co hosting the show,
and we're getting a lot of information. I've got Tom here,
the marketing director, so to speak for Veterinary Urgent Cares.
Speaker 2 (27:46):
That's hardware to say.
Speaker 3 (27:47):
Veterinary Urgent Cares and doctor Christy Deandria well founded Veterinary
Urgent Cares. And we kind of buried the lead on
the show. Okay, because during the break Christie, Tom reminded
me that the way the two of you met was
Christy and vet Urgent Care saved your dog, Reggie's life.
Speaker 5 (28:08):
So Christy and I we lived in the same apartment complex,
and I remember bringing home Reggie.
Speaker 4 (28:13):
He was about ten weeks old and I was off
for a walk and Christy said, you look like a guy.
Speaker 5 (28:16):
Who has no idea what he's doing with the dog.
So I want to give you my number. And plus
we had met before. It's gonna get it's going to
get more and more twenty years from at each other story.
But yeah, So on a Sunday morning, I had gone
to the gym in the complex. I left him out.
It was great for the first time, so we could
kind of like be in the apartment. Yeah, And I
came home and he had he had the puppy teeth
(28:37):
and he actually got through an entire pill bottle of ibuprofen.
Speaker 4 (28:41):
Like an unopened bottle. It must have been on the
on the coffee table. He knocked it over, chewed it.
Speaker 5 (28:46):
I came home and they were just pill pills everywhere,
and it was the liquidjells. So I had no idea
how much he ingested. So I called her up and
I said Hey. She said, why am I getting this
random phone call.
Speaker 4 (28:57):
Like ten in the morning.
Speaker 5 (28:58):
And I said, Hey, it's Tom, your neighbor down the
down the down the way. My dog just got into
some ibuprofen. Is this bad?
Speaker 4 (29:05):
And Christy, what did you say to me.
Speaker 6 (29:07):
At my office in ten minutes?
Speaker 4 (29:09):
Yes, opened, we.
Speaker 6 (29:10):
Weren't even opening but at all eleven Yeah, So, so
I'm profen toasticity. It's actually highly toxic to dogs, particularly
the liquid gels, and given Reggie's young age, he was
at significant risks for a cute kidney failure, and quite frankly,
he could have passed away with that immediate intervention. So
the reason why urgent care is great in that situation
is because I was able to intervene immediately, So regardless
(29:33):
of it being ten in the morning, we open at
eleven in the morning. Being able to provide immediate life
saving triange to to to get Redie to vomit those
pills before they were ingested and absorbed really reduces the
strain on the kidneys and reduces the amount of time
he would need to be hospitalized at ivy food therapy
(29:53):
to protect his kidneys. There for saving his life. But yeah, yeah,
it's it's pretty serious and something like that can happen
so fast. And when I had opened up, yeah, so
so friends at that point, and then he started offering
to help me with marketing because I was a new
I was a new business and he had that expertise.
And then as a company grew, yeah, Tom came on
(30:13):
full time and he's been working really hard at part
of our part of our leadership team to continue to
grow our hospital. So yeah, but we all love Reggie.
Speaker 5 (30:21):
But what she doesn't know is that actually, when I
was a kid, we had a dog and he passed
very early and I came.
Speaker 4 (30:27):
Home and I found the dog in the backyard.
Speaker 5 (30:30):
He had remembered the old days of the runs and
he had kind of gone around thee So my dad
was by himself and it was just him and like,
so that's where the dog hung out for the day.
And I actually found my dog passed away in the backyard.
So I can't even when I when I had this
incident happened to me. I don't I've never told Chrissy
this part of the story. But like I thought, I
didn't know this. I thought I had killed my dog
(30:51):
and she saved his life. And I'm like, I will
do anything for you because you opened early. You got
me the care that needed. But I remember leaving because
he was in the ICU for I think three days.
But I remember walking home with his with his uh
you know, I took all this stuff that I had.
I think he had like a little uh just all
this all this stuff. I remember going home like, oh
(31:13):
my god, I don't know if I'm gonna get my
dog back. But by her intervention, h being able to
get on top of that so quickly a I saw
what Urgent Care was able to do. So remember the
old like let's go back to the Oldermber Spurling like,
I'm not I'm not just I'm not just the owner crying. Basically,
(31:33):
I was able to see how how well and efficient
this urgent care ran.
Speaker 4 (31:38):
Uh.
Speaker 5 (31:38):
And so when Christy was during COVID, you know, they
couldn't have pets and they couldn't have people in the building,
so the pets could come in the building, and what
she was having an issue with was that people were coming,
but they had no idea who's taking care of the dog.
They didn't so like they didn't have a trustworthy face
to say, what, who is this newer kind of hospital
taking care of my pet? Right, So we started to
(31:59):
enter reducing the veterinarians behind the scenes on our social
media channels to like say, hey, this is who I am.
Speaker 4 (32:04):
I started the company x Y and wow, and it's
really just grown from there.
Speaker 5 (32:08):
And we've told so many stories about who works for
our company and you know what impact they make every
single day. And the team, like I mean, they they're
in the they're in the throes of it every single day,
so they you know, next case, next case, next case.
But what they're doing, what they're doing for families and
what they're doing for people is just so important, and
don't forget it's national or.
Speaker 6 (32:31):
International bet Tech Week, and those pores are so valuable
to talent. One of the things that we haven't really
talked about are some of the challenges within the industry, right.
I mean, as you can imagine, it's a very challenging,
stressful industry. And there was a time, especially during COVID,
when there were a lot of pets, people were staying home.
The veterinary industry was very, very strange, so a lot
of hospitals were actually losing talent just because of burnout
(32:52):
and stress. And Tom was instrumental in showcasing all of
those stories with our team, and we've been able to
to really showcase our culture and really highlight how well
we take care of our people, and because of our
social media presence and because of how well we celebrate
the people who make up the u SEC, we've been
(33:13):
able to recruit and retain talent in a way that
I think is unique among the veteran industry. And I
think that's been really great to tell those stories, because truly,
it is the people. No matter what industry you're in,
it's the people that make it up. It's the veterinarians,
it's the veterinarian technicians, it's a receptionist. It's the people
that you create when you come to the door. If
you call any business and the person on the phone
isn't caring, friendly and welcoming, that's gonna be at least.
Speaker 4 (33:34):
You're a dog or a cat.
Speaker 2 (33:36):
I mean, there are children.
Speaker 3 (33:38):
But you know, during your story, Tom, you mentioned it
was late at night and you called Christi and she
saved Reggie's life.
Speaker 4 (33:46):
So Christy, you'll be sure to leave me your cell
phone number. How we're done.
Speaker 2 (33:50):
Any event, anything happens. Peed insurance people talk about that time.
Is this something you recommend? Tom and Christy? Do you
think people should let Christy take that?
Speaker 4 (33:59):
But one percent?
Speaker 2 (34:00):
Really?
Speaker 6 (34:00):
Yes, Yeah, absolutely, I really do recommend pet insurance. I mean,
if medical care is medical care. Unfortunately, we're in an
environment where medical care is expensive, and it's no less
expensive to provide medical care, whether it's for a cat
or a dog or a lizard than it is for people. Honestly,
we use the same exect equipment, we use the same drugs,
the same medications, we use the same ultrasound, the same
(34:22):
the same deathtical equipment, it's it all is carries significant cost.
So the cost of medical care is expensive and people
having to front that cost, particularly and changing economies, is
a challenge. So I do recommend that people consider putniturance.
There are many options out there. Obviously I can't promote
any individual company. People need to look into what option
(34:43):
best suits their families. But one hundred percent I think
pet insurance is very valuable to have.
Speaker 3 (34:47):
Good question, Joe, Now you had a long standing problem
with your dark FINNINGGT yep.
Speaker 2 (34:51):
Well, Finn he had a lot of health issues.
Speaker 7 (34:53):
We rescued Finn and he always had some difficulties toward
to acls out.
Speaker 3 (34:58):
And plus didn't you when you want Julie lived downstairs
in the basement at the house because the dog couldn't
get up in the stairs.
Speaker 2 (35:05):
Actly.
Speaker 7 (35:06):
That's a dog, yeah yeah, and he's a great dog,
but he also has abandoned issues, you know.
Speaker 4 (35:13):
Yeah, Well, that's something I want to touch on with
you guys ahead.
Speaker 6 (35:17):
And that's another thing too, if a dog, if a
dog actually injures one a cl it, actually significantly increases
their risk of injury in the second So if you
did have that insurance, they would exclude the second ones.
If you have any type of large active dog, whether
it's a lab or retriever, what kind of dog it
has been.
Speaker 2 (35:34):
Against, we can carry you soft code, we can carry
you Wheen terrier.
Speaker 6 (35:38):
Whaiten carrier, so large breed, hunting type dog, any of
those those dogs. I mean, getting pet insurance and I
don't want to ask you on air, but how you
know that it's a repairs is very very very market
market numbers, but very very very costly, and pet insurance
would have significantly midigated that.
Speaker 4 (35:55):
Yeah, how much was it you several thousand?
Speaker 7 (35:58):
Actually, good friend of mine just told me that you
had a dog and it hit twenty five thousand dollars
for the dog's care and she finally had to say
she couldn't.
Speaker 2 (36:06):
Do it anymore. Yeah, I mean, if you can't do it,
you can't do it. Twenty five thousand.
Speaker 4 (36:09):
There's a lot of money, a lot of money.
Speaker 5 (36:12):
What was it?
Speaker 4 (36:13):
What we were just going to hit on with Christy
which ab.
Speaker 7 (36:18):
Thank you?
Speaker 3 (36:19):
Okay, in a minute, We've got a minute left to
the segment and then we've got one more. But anyway,
Titus still has abandonment. We saw some differences this week. Luckily,
but we can never It's been two years and we've
never left him alone. Right if we go out to
dinner or something, we can't do it unless we get
take him to the dog care, which is phenomenal.
Speaker 2 (36:37):
A man is great.
Speaker 3 (36:38):
But anything you can do for abandonment and probably not
this is more a psychological thing.
Speaker 6 (36:42):
Right, So that is that is to your point. That's
a loaded question, but I would encourage you to reach
out to her behavior. So, yes, there are things that
you can do. A lot of times the cases like
that when they're severe, they do work well in conjunction
with medications. If you talk to your anara and their
arm there are several different offers. Is just like a
people that we can use for either daily assistance with
(37:05):
behavior modification to reduce that really stressful stimuli. So the
things that you can do thunder shirts can be really helpful.
To believe it or not, some dogs actually really feel
safe in a cozy den. So if you have just
one of the regular tunnel creates, but if you put
blankets over them, soft blankets and make it like nice
and soft and flushy in a place that they like
to go. A lot of times dogs do you feel very,
(37:26):
very safe in that type of environment.
Speaker 3 (37:28):
Okay, hold that thought because we've got to go to break. Christy,
I'm sorry to keep interrupting. You're on the producer, you
have no idea. She docks me every time we go
thirty seconds over in a segment.
Speaker 4 (37:40):
We'll take a break. We'll be right back.
Speaker 1 (37:41):
You're listening to Food for Thought brought to you buy
the Box Center and Salem Waterfront Hotel and sweet Hey.
Speaker 3 (37:48):
Everybody, welcome back to Food for Thought again. Billy Costa here,
Joe Piada dooci co hosting this week with me. We've
got our friends from Veterinary Veterinary Urgent Care, which is
a very cool thing right now. And I want to
start with the fact that it's a National Vet Tech Week,
right it is, yep, so we're celebratings.
Speaker 4 (38:08):
So what can we do for our vet text over
the next week? Be nice to them?
Speaker 6 (38:14):
Very nice?
Speaker 4 (38:15):
I mean, go ahead, Christy, Yeah.
Speaker 6 (38:18):
I mean anything, a phone call, thank you. I mean,
if people want to send things, those are always welcome.
But just little things, just any little things, even a
phone call. Hey, thank you heard it was vet tech.
We just want to call you up and say thank
you for everything that you do. Because those are vet
techs are the ones that are there. They're snuggling your pets,
They're holding them if the doctor has to do anything.
You know in this is they're the ones that are
(38:40):
giving all those warms, warm, loving snuggles. I mean, obviously
your veterinarians are too, but the vet texts are really there.
Start to finish knowing the ones that are there. If
your pets recovering from anesthesia, they're the first. They're the
first face your pets sees yes.
Speaker 3 (38:54):
Day to day, knowing that they're safe. It's just such
a big thing. And I know it's people listening. They
may not have dogs or pets or something, and like, okay,
I'm telling you if you have a dog or a
pet of any kind, they become your children. They do,
and it's just amazing how much you love them. One
thing we haven't addressed yet.
Speaker 2 (39:15):
Hours.
Speaker 3 (39:16):
Sure, Yeah, ten every urgent care. Because you said you
had to call Christy late at night. What if it
is late at night. Yeah.
Speaker 5 (39:21):
So we're open nine am to ten pm Monday through Friday,
at eleven to six Saturday and Sunday. So you know,
the beauty of our setup is that, yes, people can
still practice medicine, but they can go home at night,
so I don't have to do the twenty four hour
you know, kind of barrage of working multiple shifts. So
people do come to us and say, oh, I still
want to practice medicine, but I don't want to do
(39:42):
it for twenty four hours. So we've created this kind
of Christie's created this company where people can still practice
medicine but also go home at night.
Speaker 4 (39:51):
So we are open nine am to ten pm. So
when your primary care closes.
Speaker 5 (39:55):
At like three or four, maybe five o'clock, you still
things happen, like you get home from work and you
notice your dogs not doing what they usually do what
they normally do, So you can walk into us seven
days a week. You can book an deployment online at
that urgentcare dot com, And really it's just a convenient
option when when your general practice maybe you call them
in the morning and you say, hey, this is going on.
Speaker 4 (40:16):
Can I get in?
Speaker 5 (40:17):
Oh sorry, I can get you in a week from now, Okay,
but I want to get this taken care of today.
That's where you kind of come to us, or if
you don't want to go to the emergency department for something,
that's you know, non life threatening. You can come to
us for those ear infections, small lacerations, stomach issues, really
across the board. We can see it and we can
help you either navigate it with us.
Speaker 3 (40:37):
By the way, if you're listening and you still have questions,
you can always go to the website.
Speaker 2 (40:41):
Urgentcad dot com. Look at you, Jim, I got you, Joe.
Speaker 4 (40:47):
But we're also on Instagram. Yeah, we're on Instagram or
on Facebook.
Speaker 5 (40:50):
So we do a lot of educational content on our
YouTube channels on our Instagram. We want to just be
a resource for you. So when you look at our Instagram,
when you look at our channels, you know that I
can come to them for this, and those are the
things that we're trying to convey in an educational platform
in so many different ways.
Speaker 7 (41:08):
Okay and Joe, where do people go for all things?
P have to check out your local supermarket. We're in
most supermarkets helping on the East Coast. I'll check out
Piantos dot com.
Speaker 2 (41:19):
And in the next two or three weeks we're going
to be seeing you on my Dining Plan a couple
of episodes coming up.
Speaker 3 (41:25):
Looking forward to that because Wilson Farm you were there
and they're serving Piano dooc bread.
Speaker 7 (41:29):
They sell Pianta Dosy bread at Wilson Farm in Lexington
and Boston College. You went to the football game, they're
serving your bread at all the concession stands and throughout
the dining halls. And also tune into Breaking Bread Radio.
Check out the iHeartRadio app.
Speaker 3 (41:41):
There you go, and if you've been listening again, I'll
give you the website. It is vet urgentcare dot com.
Thank you so much for listening. Thank you, Christy, a
pleasure meeting you.
Speaker 6 (41:53):
It was a pleasure meeting you as well. Thank you
for having us on.
Speaker 4 (41:55):
All right, Thank you Tom and by the way, coming
up next minutes.
Speaker 2 (42:01):
Will see you by
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