April 19, 2025 • 45 mins
Full show from the Donovan & Jorgenson Heating & Cooling Studio: Saturday, April 19th, 2025
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Episode Transcript
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Speaker 1 (00:00):
Welcome to the Creative Construction Wisconsin Homeie Privend Show. I'm
Fox Sports ninet twenty and your iHeartRadio app coming live
from the Donovan and Jorganson Heating Cooling Studios, Bengo. I've
got have Donovan Jorgensen coming over probably Monday. We Uh,
our dryer didn't work and it's a long story, but
(00:21):
I almost had a call yesterday.
Speaker 2 (00:23):
So why would you need Donovus and Jorgison for a dryer?
Speaker 1 (00:25):
Well, I'm glad you asked. So the dryer is not
working very well.
Speaker 2 (00:31):
And the first thing you do is it called Donovanson?
Is that what you did?
Speaker 1 (00:34):
Not not my first call. We thought, well, these this
washer dryer has been in the condo since we bought it.
We don't know how they are. Let's just go get
new ones. That way, we're good. So we went and
got new ones and they're supposed to deliver them yesterday.
But because the condo was flipped and I don't know
what she did with the doors or how she got
(00:55):
I have no idea. They can't get the old dryer out,
and the new dryer won't fit through the or to
get into the area where it is. And the guy said, look,
it's it's too wide. And I don't know who did
these doors, but they made them a little bit smaller
and we can't get it in.
Speaker 3 (01:12):
So we're trying to figure all that out.
Speaker 1 (01:14):
So I called the repair guy who came out and
he said, hey, look, I think the dryer's fine. I
think the event needs to be cleaned. So I called
it to people with the condo. They said, we did
that in March, but they went up on the roof
and pushed it in and didn't go through and push
it out.
Speaker 2 (01:29):
So they cleaned the other part of it. They clean
the exhaust vans, but not where the stuff comes in, right.
Speaker 1 (01:34):
So I called Scott Fisher, president of Donovan Jorgiston Eating Cooling,
and I said, look here's he goes. Yeah, we'll get
somebody out on Monday to take a look at it.
And I thank those guys because, thank goodness, it was.
Speaker 2 (01:47):
A Friday night and people have never had their events clean.
And when they do have their events cleaned, it's pretty nasty. Mean,
it looks like small animals comes out. I don't want
to know it's.
Speaker 3 (01:57):
It's just I'm going to close my eyes. Let them
come and do it.
Speaker 2 (01:59):
Those people the whole lives lot cleaning those things.
Speaker 1 (02:01):
Well, and look, I knew who to call when I
needed something, and Scott Fisher and died Van and Jorgenson,
you know, picked right up. If you had a water question,
who would you call?
Speaker 2 (02:12):
I would call a doctor.
Speaker 3 (02:13):
You would call a doctor, right, yeah.
Speaker 2 (02:16):
Water nerd a.
Speaker 1 (02:17):
Guy who would bring a case of his own water
into the studio.
Speaker 2 (02:20):
With him because he doesn't trust the water. He just
makes his own water.
Speaker 1 (02:24):
And guess what I asked him a question and he
started talking about, well did you use the water to
cook with?
Speaker 3 (02:30):
And now I literally don't want.
Speaker 1 (02:32):
To go on.
Speaker 2 (02:32):
And then you talk about microfiche numbers or something that
you have no idea what he's talking about, but he knows.
Speaker 3 (02:37):
He knows. And guess who else knows? His wife.
Speaker 1 (02:40):
And we're going to talk to her first because we
talked about Amber a Ton when John was here last
time with water doctors, and we said, come on, you
got to come in studio and Amber Attley, how are you?
Speaker 3 (02:52):
It's nice to meet you.
Speaker 4 (02:53):
I'm great, thanks so much for having.
Speaker 3 (02:55):
You're a water nerd too, aren't you?
Speaker 4 (02:56):
I am?
Speaker 1 (02:57):
By default you kind of kind of like as you
got married and learned more about water. And look, you're
you have a degree in culinary management, and I'm like,
what kind of food? What's your favorite? You're like all
the comfort foods. I'm good with that. But when you cook,
you cook with very clean water, don't you.
Speaker 4 (03:16):
That's true.
Speaker 1 (03:17):
You scared me just so, you know, with some of
the stuff. When you guys are like, hey, you might
not drink it.
Speaker 2 (03:25):
You're doing all the time. You know, you say I
would never drink that water, but we'll make spaghetti and quiver.
Speaker 1 (03:30):
I know, because we don't think. We just don't think.
Speaker 4 (03:33):
True.
Speaker 1 (03:34):
Hey, Water Doctors, things are going pretty well. You guys
staying busy.
Speaker 4 (03:37):
We're very busy right now. Yeah, good, great, good.
Speaker 3 (03:40):
Tell me about a day to day for you?
Speaker 1 (03:42):
What what kind of things that you do on a
day to day basis for Water Doctors.
Speaker 5 (03:45):
For me, it's mostly I take care of marketing and
I take care of all the financial stuff. I make
sure that everybody's doing what they're supposed to be doing.
My title is Mojo, so manager of John and Operations.
Speaker 3 (03:59):
So what I do excellent? And how long have you
been doing that?
Speaker 5 (04:04):
I came on full time right after we took over
the business.
Speaker 3 (04:08):
So get your background. Where did you grow up?
Speaker 5 (04:11):
I grew up right outside of Madison, So I graduated
from a little town called Ryo.
Speaker 4 (04:17):
My graduating class was thirty three people.
Speaker 1 (04:19):
So yeah, man, living in the big city.
Speaker 4 (04:23):
I'm now a big city girl.
Speaker 3 (04:24):
Man that. So, do you get back to Ryle very often?
Speaker 5 (04:27):
Not?
Speaker 4 (04:27):
Very often?
Speaker 3 (04:28):
No? Do you bring your own water when you go?
Speaker 4 (04:30):
I do you do?
Speaker 3 (04:32):
Do you bring your own water? Pretty much everywhere?
Speaker 4 (04:34):
I do bring my own water everywhere.
Speaker 1 (04:36):
Hey, if I told you when you were living in
Ryo and a senior in high school that one day
you're going to know everything there is to know about
water and you were going to be a water nerd,
what would you have told me?
Speaker 4 (04:46):
I would have told you you're crazy, You're nuts?
Speaker 1 (04:48):
Right?
Speaker 3 (04:49):
Yeah, man, I love that.
Speaker 1 (04:51):
Hey, John, let's talk a little bit about business as
we're talking with the two water doctors that are in studio,
John and Amber Attlee htwoo doctors dot com. H two
doctors dot com. Hey, last time you were in we
we talked a lot about about people like my wife
and I and we buy three or four cases of
(05:14):
bottle of water a week. And I've stopped getting into
fights with my wife because there's half bottles of water
and she puts her name or tea on the top
because she doesn't want me drinking her water. But we
haven't gone step two, three and four like we should have.
And we talked about it when you were here last time,
and I said, we need to have you out, and
(05:35):
you go, you shook your head and you go, that's
what you told me last time. Not listening to you McGivern.
I'm not kidding. My wife and Terry and I talked
about it before I left our condo this morning, and
she said, please, let's have them come and at least
put a filter where the sink is, because we that's
where we get all the water to cook and to
doors pasta and rice and stuff like that. More people
(06:00):
have to understand the importance of talking to guys like you,
because we feel like pouring water from our sinking for
drink a bottle of water, but we don't think about
the cooking side of it. And I think that's really important.
Speaker 6 (06:13):
Yeah, absolutely, when you start to think about, hey, all
the water that you put in you people care about
he Oh no, I want I want great water. I
want to be able to drink it. I want to
be able to drink it. But then they stop at
that that crucial point of if you're going to cook
with that water or if you're going to cook with
the basic water, all the for Schmutz, all the garbage
(06:34):
that's in the water is now going.
Speaker 2 (06:35):
To get You can look, Yeah, his picture is theres.
Speaker 6 (06:42):
Smutz fris Schmutz. Everybody knows what I mean when I
say it. But all of that stuff, all of that
that for Schmutz that's in the water, is now getting
put into that pasta, that rice, the potatoes into the vegetables,
are on the vegetables when you're steaming them. Why would
you want to do that? So we're trying to have
(07:03):
better drinking water for us, but then we miss the
crucial step of when we're cooking with it. We kind
of joke, are you gonna eat that bad water? Well, no,
you don't want to. But nobody thinks about it that
way until they actually have that kind of a conversation.
Speaker 1 (07:19):
Hey, what is And I know that you guys do
free in home water test, absolutely, and you'll come out
and you'll test and have that conversation. What is the
most common question that people have for you?
Speaker 6 (07:33):
Oh, most common question depending on the house. For a
regular home, can it not go underneath the kitchen sink?
For drinking water systems when people are looking for better
drinking water, so many people, Oh yeah, the easiest thing
is just throw it under the kitchen sink and you
lose all that space. For us, when we come out
(07:55):
to the house, we're doing a full water test, we're
doing a plumbing audit. We want to be able to
make sure that we can put everything down in the
basement so that it's out of your way to make
life a basement. Well, that becomes the next issue in
a condo, you know what.
Speaker 2 (08:10):
And before you go, I can tell you that you
got that one room with the with the Washington and
dry it. It doesn't fit you throw it in there.
Speaker 3 (08:17):
Yeah, I'm watching it won't. Why do you got to
bring that up? I was just smiling again.
Speaker 1 (08:22):
Every single time there is a weather alert, my wife
yells at me and says, build me a basement, Like
we bought this condo and now there's tornadoes coming and
we don't. So we drive her sister lives a half
a mile from us, so we drive over to the
sister's house, go downstairs, Todd makes a little popcorn until
(08:44):
the weather system.
Speaker 3 (08:45):
But my wife literally every time.
Speaker 1 (08:48):
Says, you got to build me a basement, And I'm like,
before the tornado. Tornado gets here, you know, So we
don't have a basement in our condo.
Speaker 3 (08:56):
So then what do you do?
Speaker 6 (08:57):
So it depends on how the condo is set up.
There's sometimes where we can actually put it in like
the pantry or closet because cabinetry gets to that kitchen sink.
And then there's other times where we absolutely do have
to put it under the kitchen sink because there's no
other way to get water there. Jokingly, I can't tubelously
(09:18):
get water from one side of the house to the other.
We we have to be able to follow some type
of path where we can either install so I don't
there's no bluetooth.
Speaker 3 (09:32):
Can you do it before like Monday?
Speaker 6 (09:35):
You know?
Speaker 1 (09:35):
I could?
Speaker 3 (09:36):
I bet I could? Yeah, I bet she could.
Speaker 1 (09:38):
Think of that drinking water systems, whole house water filtrations,
or water softeners. Which one of those three are you
called out for the most.
Speaker 6 (09:48):
Ooh, so the the working water in the house, filtering
all of the house is kind of what what is
the base conversation for a lot of people outside of
the Milwaukee area. We we all have a lot of
really hard water, even like Michigan is hard water, so
(10:09):
we get a lot of I want to fix that.
But over the last couple of years, more and more
people are calling us specifically for the Connectico K five
drinking water system. It's the number one row.
Speaker 2 (10:21):
That's the only way to go, and that's finally way
I would go too. All the way here, that's all.
Speaker 3 (10:27):
Absolutely you know you're talking big over there.
Speaker 1 (10:29):
I'm gonna ask you some questions about this, mister Bengo,
cause I don't know if you're.
Speaker 3 (10:34):
I think I don't get all the time.
Speaker 2 (10:36):
I got that one.
Speaker 1 (10:37):
Yeah, yeah, So that would be for for somebody in
a condo to to say, listen, we we want you
to come in and the drinking water system is what
we're we're having the conversation about how big is that?
Speaker 3 (10:52):
What you would need to put.
Speaker 6 (10:54):
So typically, you know, a reverse osmosa system about sick
by eighteen by twenty four, so usually it can fit
underneath inches sorry, yeah, thank you, thank you well, and
then a small tank next to it, a couple of
gallons in size. So usually it'll take up about half
(11:17):
of what's underneath the kitchen sink.
Speaker 1 (11:19):
Because there's not much room under our sink to the
point that we can't, like you always put a you know,
maybe put your garbage can under there, can't so we
can put our garbage can in the hallway, in the closet,
or in the pantry. So I don't know how much
rooms under there. We're going to have to have you
come out and look at it.
Speaker 6 (11:37):
And that's part of why we come out and do
that evaluation where we can actually make sure, hey, can
we install this here? Is there another location that plumbing
on It is actually very very important for what we
do to be to be able to ensure a successful
and happy customer.
Speaker 1 (11:56):
Are there times that you can't help people because there's
just not enough space.
Speaker 6 (12:01):
We have In my fifteen plus years, I can only
think of one time where I wasn't able to make
it where we could put what they wanted in their
condo because of it, and that was a condo scenario.
Homes almost always if we need to put in an
access panel or something to be able to run piping,
(12:23):
we've been able to do that. The one time was
a condo scenario where there just wasn't any room under
the sink. They had custom cabinetry.
Speaker 1 (12:34):
And that's why, Hey, Amber, when you so, I was
on your website and I said, what a beautiful picture
and you said, yeah, we're in Las Vegas that picture.
When you travel, you can't bring your own water, right
and so do you know are you able to taste
the difference when you go to a restaurant or you
(12:56):
go to a hotel.
Speaker 5 (12:57):
Absolutely so most restaurants, I will not drink the water.
I can immediately smell the chlorine, So I won't drink
water at restaurants. And a lot of times traveling too,
you can tell that you have hard water. So when
I come home, I'm noticing like I'm having to put
on lotion a lot more than I was before. Those
(13:18):
are things that you know, I'm using a lot more shampoo,
a conditioner. Those are things that you'll notice when you're
traveling because they have hard water that you don't have
at home, so you're using a lot more product. Your
skin is reacting differently, and you can yeah, I don't
drink the water for sure.
Speaker 1 (13:35):
Yeah. I'm one thing with the condo and this wasn't
at our other house, but here to clean the glass
in my shower is way different than it was, and
it's because the water's really hard. And then I asked
one of our neighbors and they were like, oh, yeah,
we like most.
Speaker 3 (13:55):
People out here, I believe. And you see trucks and.
Speaker 1 (13:57):
I don't know who they are, and some of your competitors,
I believe, And I'm thinking, I don't know where they
put this because there's not in this closet. On our
balcony is where you know, our furnace and our air
conditioner is and our water heater, and there's no room
in that thing. So we just got to fit. We
(14:19):
need to have you come out and go, okay, here's like,
it's not that big of a deal McGivern. We can
do it here, right, absolutely.
Speaker 6 (14:26):
We really a lot of times find and the expression
is shoehorn it into some of those condo closets. We've
been able to move things around a little bit in
some of them to give us enough room to be
able to put us often er do a lot of
drinking water systems in those condos.
Speaker 1 (14:43):
Hey, we're talking with John and Amber Attlee, the water
doctors they are knowing as snobs when it comes to
water and water geeks, which I love. By the way,
before we get to a break on last time you're in,
you talked about kind of the history of the company
and when you took over.
Speaker 3 (14:59):
Can we kind of go through that again?
Speaker 1 (15:01):
And how is it that you became kind of the
water doctor and this company and you guys obviously are
busy and working really hard, but I'm wondering when that
started and did you ever think that this is where
you were going to be years ago?
Speaker 5 (15:16):
Wow?
Speaker 6 (15:17):
Great question. So Bob Richter was the founder of Water
Doctors back in nineteen eighty two. He founded the company here,
grew it to a top twenty Connectico dealer, and I
started with the company back in twenty ten, January one
of twenty ten, about six years into working for Bob
(15:40):
as outside sales and doing a little bit of learning service,
we started a conversation of Hey, you know what, you're
getting close to your retirement. I think I would absolutely
love to carry on the water Doctor's flag and take
that next step with it. We took a couple of
years were able to have those conversations and figure out
(16:03):
a way for him to be able to retire and
for us to be able to take over. We signed
the paperwork on August thirtieth of twenty nineteen, and it's
just been it's been forward motion for us, continuing to grow.
Absolutely love it. We actually just got back from seeing
Bob down in Florida. We try to every year spend
(16:26):
a little bit of time with him as the founder
of the company. Hey, what's going on with it? And
remembering that it's a family run company. We're a massive
group of you know, twelve people.
Speaker 1 (16:37):
I don't want to stop you, but I love that.
I really love the fact that you keep in contact
with the founder. I'm sure he has questions, Right, how's
my company?
Speaker 3 (16:48):
Yeah, talk to me about how things.
Speaker 1 (16:50):
Are going, and he a lot of times that doesn't happen,
right when somebody takes over a buys a company. Okay,
it's mine now, and yeah we're starting fresh. And the
fact that you just got back from Florida and had
the conversation with the guy that founded this company in
nineteen eighty two, I think is a really good sign
(17:11):
of Look, if you were with Bob Richder and you
were part of his family, now you're just part of mine.
It's just it's the same family. It's the same group
and we're doing things. The changes that were made when
you and Amber took over were not drastic by any means, right.
Speaker 6 (17:27):
No, we continued on his thoughts and how he was growing. Yeah,
we did a couple of things that changed it, but
we absolutely continued the progress in motion.
Speaker 2 (17:41):
So when did you decide you want to become a
water nerd?
Speaker 1 (17:44):
Did you know early on in twenty ten? Did you
know by February that man water could be in my future?
Speaker 2 (17:51):
This is it. I want to do nothing to talk
about water.
Speaker 4 (17:54):
January second, Aver, I'm so.
Speaker 3 (17:58):
Happy you're here, Janey, you knew right away.
Speaker 1 (18:01):
Huh.
Speaker 6 (18:02):
Absolutely, I really have a lot of passion for it.
I find it absolutely interesting. Every day I walk into
a house, into a building, commercial, residential, and there's always
something new. Every single person that we're interacting with, it's
this big problem or they're looking for a solution. It
(18:22):
might be the same thing that I just dealt with,
but it's a new set of equations for that particular
house and for that particular customer. So it's never mundane.
It's always how can I figure this out and how
can I improve their water to make them a water
snob like me.
Speaker 1 (18:39):
My favorite one of my favorite lines on your website.
And you're talking about you know, taking over for Bob
in twenty nineteen and then talking about getting you know,
Amber involved in our commitment to our customers. But when
you say, look, we believe in doing what's right for
the customer, even if it means not selling them something,
and you put that on your website, and and so
(19:01):
you're not running from that. You're not out selling things,
You're out educating customers and saying, look, here's what you're
putting into.
Speaker 3 (19:10):
Your body, here's what your kids.
Speaker 1 (19:13):
The two hours after the two hours after this show,
I talk high school athletics and those every single kid
always has a water bottle, they have there right and
there where are they getting it from? And and as
as parents and grandparents of student athletes, we're always trying
to figure out how to get them to that next level,
how to get.
Speaker 3 (19:31):
Better in their sport.
Speaker 1 (19:33):
And we always think about training and get in the
weight room and getting more shots up in the gym.
But then we stop right there, and there are some
there are some things with the stuff they're putting in
their bodies. If they're drinking Red Bull or if they're
drinking gatorade all the time rather than good clean water.
I think it's important that kids at that age in
(19:53):
parents and grandparents understand now take that next step. And
if they're drinking as much water always my grandkids when
they just come over to my house, they all bring
their own water bottles, and so I think I think
that's the next step, right absolutely.
Speaker 6 (20:09):
I think you want to be able to put clean
water into you so your body doesn't have to process
out all of the garbage.
Speaker 3 (20:17):
We want.
Speaker 6 (20:17):
We want the good stuff, but we don't want the
garbage that's in some of the water supplies in the area,
and and all that for Schmutz that we talked about.
Speaker 1 (20:26):
Before, how to get a T shirt that says that, yes, but.
Speaker 6 (20:31):
We don't want that in the water. We want to
be able to lubricate our body correctly so that we
can continue to you know, achieve it and grow and
have our body process out all the good stuff, you know,
better and easier.
Speaker 1 (20:46):
One hundred percent. We're going to get to a break.
Other side of the break will continue our conversation. John
and Amber Ettley. They are the water nerds, And sorry, Amber,
I'm putting in there as well, the water nerds from
Water Doctors go to H two.
Speaker 2 (21:00):
She said, she's a lot of nerve by default.
Speaker 1 (21:02):
She is, but she is one hundred percent in when
she when she talks about going on a trip and
having to use more samp shampoo to get it out
because of the water, she knows she won't drink that
water at restaurants. She is a water nerd and that's
good and I'm saying that respectfully. By the way, again
htwoo doctors dot com. HTOO Doctors dot Com. John and
(21:25):
Amber Attley, We're going to continue our conversation talking about
water and some of the things that they offer, some
of the products and services that Water Doctors offers. This
is the Creative Construction of Wisconsin Home Improvement Show on
Fox Sports ninety twenty and your iHeartRadio App. Welcome back
to the Creative Construction of Wisconsin Home Improvement Show on
(21:46):
Fox Sports nineteen twenty and your iHeart Radio App. Coming
live from the Donovan and Jorganson Heating Cooling Studios. Not
only your HVAC but like I said in the first segment,
thank goodness for Scott Fisher.
Speaker 3 (21:59):
They're coming out on Monday.
Speaker 2 (22:00):
And clean Vents clean.
Speaker 1 (22:01):
Yeah, they do some of that, and hopefully our dryer
will kick back in and we can start using it.
Speaker 2 (22:07):
My wife and you can find a cat. Find a
cat that's yesterday. You'll find a cat that's been missing.
Speaker 1 (22:12):
No cats in our house. My wife is so allergic
to those things.
Speaker 3 (22:15):
He's bingo emmins.
Speaker 1 (22:16):
The only your Creative Construction Wisconsin, our special in studio guests.
Speaker 3 (22:21):
I learned more about water, I'm telling you. And now Amber,
who just.
Speaker 2 (22:25):
Makes me laugh because she's got some questions coming in,
you know, like people always do. They always ask questions.
One is, what about coffee? You know, because coffee gets
heated up? Does it? Does it? Peers? What about coffee?
Speaker 4 (22:36):
So I guess John's looking at me.
Speaker 3 (22:38):
Yeah, take the if you can move it, I know
you move, but hold.
Speaker 1 (22:41):
It so you go fixed it and okay, we go so, uh,
thank you.
Speaker 5 (22:47):
So the big thing about coffee is that you'll find
a lot of coffee shops will use row water because
they want.
Speaker 4 (22:54):
It to be reverse osmosis water. Yeah you sorry, Yeah, thanks.
Speaker 3 (23:00):
I write a book Waters for Dummies. Yeah that now,
talk to us like that.
Speaker 2 (23:04):
Wealk and a guy to stairs the walls for a living.
Speaker 5 (23:08):
Yeah, fine, I'm sure you have acronyms for stucco, and
I'm not aware of what they are.
Speaker 4 (23:11):
So, yeah, we call schmutz for schmutz.
Speaker 2 (23:14):
Yeah.
Speaker 5 (23:16):
So they want to make sure that the taste of
the coffee is consistent. And so if you have water
that has no flavoring, obviously nothing in it, it's going
to be very consistent. And therefore that's why they'll use
reverse osmosis so that you have a very consistent.
Speaker 4 (23:32):
Flavored water or flavored coffee.
Speaker 1 (23:34):
Right, Hey, like, can we talk service real quick? And
I know you have another question, but let me get
to this real quick. You guys say you deliver the product,
obviously service and repair.
Speaker 3 (23:46):
Do you do salt delivery as well?
Speaker 6 (23:48):
Absolutely? We uh full service everything repairs to replacement. Our
plumbers are licensed plumbers. And then we also offer salt delivery.
Where are salt delivery driver brings it to the house,
takes it downstairs, fills the brine tank, puts the extras
next to it, does a quick check of the equipment
while he's there, and then is able to take care of,
(24:12):
you know, any other questions needs while while in the house,
and then on what's nice about our setup? A little
bit different than some of the other companies out there.
Ours is you're not set onto a contract. You're if
you want salt delivery, let us know. We're happy to
add you. If you want it just once, if you
want it continuous, we're happy to do that. We want
(24:34):
you to feel comfortable with that type of service.
Speaker 2 (24:37):
So I got a question about salt because when you
go to a story a big box where you see
all the different versions of salt, what a you really
supposed to be putting in there? I know it's cheap
versions of stuff. What kind of salt do you recommend?
Speaker 6 (24:48):
So now, comically there's three colors. There's blue, yellow, and green.
Blue is just regular solar salt. Solar salt will have
the most for Schmutz in it. Yellow salt is your
pellet salt. More of the impurities are removed out of it. Now.
Decades ago there was issues with pellet salt. Now they
(25:09):
don't use any binder. It's heat pressed together, so it's
much much cleaner. And then green bag is your iron
fighter salt. You should every blue moon a bag of
green salt is good. If you're using only iron Fighter
salt long term, you're going to have other issues. You
(25:30):
probably should have had an iron filter in front of
the softener. What salt to you, guys? Sell We actually
we sell all three colors. Different clients want different things.
Primarily though, recommend pellet salt as the primary salt for
most people.
Speaker 2 (25:47):
Wells in every three months, put in a green bag
or something or what.
Speaker 6 (25:50):
Well with some of our equipment, that might actually be
more like once a year, once every year and a
half or longer sometimes.
Speaker 1 (25:57):
And you, guys, eight bagnim yep, fifteen bag minimum if
you're if you're looking at outside of our area, right, yeah,
if somebody from Rock County wants with that kind of travel,
it should be a fifteen bag minimum. How heavy or
when you say eight bag minimum, how long would something
(26:20):
like that last for a typical family.
Speaker 6 (26:22):
So there are forty pound bags that we do so
that people can the extras that are in the house,
they can pick them up very easily. Typically, you know,
it all depends on the softener that's in the house.
Some softeners are very very efficient, where eight bags might
be more than a year for them. For other families
(26:43):
that might be you know, four to six months.
Speaker 1 (26:45):
Does it depend on how many people in the house,
how many showers are all of the above.
Speaker 6 (26:52):
So water chemistry, flow rates, the equipment that's in the house,
and how many people all of that equates in to
you know, what they're going to use for salt.
Speaker 2 (27:03):
Do you recommend different salt like you get Lake Michigan
or a well there is that very lot.
Speaker 6 (27:10):
For the most part. No, the salt isn't going to
change depending on city or well, a well that has
only a little bit of iron where you don't need
an iron filter, you might throw an extra bag of
iron fighter salt in every so often a little bit more,
maybe four bags of yellow to one bag of green.
Speaker 1 (27:33):
You know on your website the solar salt, pellet salt,
and an iron fighter And when you talk about like
price wise, it's really similar for a forty pound bag,
very similar in fact that but the pellet salt is
like a buck more. But that's the one you would
you guys would recommend, especially for new clients.
Speaker 5 (27:53):
Well, we recommend that one because and this is where
I kind of talk I talk less technical, is because
you have to clean your brine tank less. So if
you use a regular solar salt, it has more garb,
you know, junk in it.
Speaker 3 (28:08):
Right, So yeah, there we go. Right, so thank you.
Speaker 5 (28:11):
You're going to have to clean that brine tank more often.
So if you use a yellow the pellet salt, you're
you're cleaning your brine tank less often. It's less maintenance,
and that's why we recommend that one. So it's just
easier on most people that nobody wants to clean their
Brian tank.
Speaker 2 (28:27):
Okay, versut even know you have a clean a Brian
tank like that. It's like an air vent.
Speaker 1 (28:32):
Yeah, so I don't think out of a jury, heating,
cooling can can change can help with this one.
Speaker 2 (28:38):
Yeah, yeah, So do you guys offer it cleaning? Yeah,
brank tank services absolutely, that is a service. I have
no idea what was ever cleaned.
Speaker 6 (28:46):
So what I what I tell people if you're going
to use solar salt, depending on how much salt you're using,
it could be every couple of years or less, that
you would want to clean that out when the salt
gets low in the Brian tank and you're seeing all
sorts of of dirt and grime and fischmutz in the
bottom of the brine tank by the water line. That'll
tell you if you need to do that. Pellet salt.
(29:09):
It's going to be a lot longer before you're going
to get some of that build up in there.
Speaker 3 (29:14):
Can Can you talk the Aqua Care Club?
Speaker 1 (29:18):
What's the cost for that? Way you guys are like, no,
you're talking.
Speaker 5 (29:25):
So they range depends So they have we have three
different levels and they range between thirty dollars to sixty
dollars right around in there. So very reasonable and it
depends on how many times.
Speaker 1 (29:40):
That for the per month, so thirty to sixty per month,
and can before you go on, I have so part
of that club is equipment inspection and cleaning, water testing
for ongoing performance, salt delivery, product and service discounts. So
for thirty bucks fifty bucks a month, you get all
(30:02):
of that included.
Speaker 5 (30:04):
Correct, So if you're doing the lower tiered, we would
come out once a year and fill you know, we
check your system once a year. We're gonna fill up
your brind tank once a year. So basically you're getting
a free you know, free salt delivery, but we're also
checking over you know other things. You know, we're checking
your water heater, we're checking your other guys.
Speaker 1 (30:26):
This makes so much sense to me to be part
of that club because then it's almost set it and
forget it kind of right because, like Bingo said, I
don't even know I had to do that, but to
be part of the Aqua Care Club for a really
reasonable price, it's kind of one drive through a month.
I think if you're going to a Chick fil a
or something and right for that, you're gonna be able
(30:48):
to just make sure that being a part of what
you guys do, so that you guys come out and
make sure that my equipment is correct, make sure we
have the salt we need, and you take care of it.
I don't have to worry about boy, I didn't have
this clean do I haven't looked at in three years.
Speaker 6 (31:05):
Yeah, prevented me.
Speaker 1 (31:07):
We would have known a long time ago that we
wouldn't be able to get it out of the closet
and we'd have to, you know, fix a door if
we were part of the Aqua Club with our dryer, right,
because we had no idea. And I think it's important
that people understand if you're going to get involved in this,
then get involved correctly and be part of that.
Speaker 2 (31:25):
I'm just getting questions here. Just person lives in Greendals.
I've only ever used green bag. I don't even know
I suppose to alternate there, you go, okayool.
Speaker 3 (31:34):
If they were part of the Aqua Care Club, they
would know right.
Speaker 6 (31:37):
Well, and for some people they've they've just okay, I
have a little bit of iron in my water, so
I'm only supposed to use the Iron Fighter salt. Well, no,
not really. Too much of that can cause other issues,
so it could prematurely break down. And we'll get into
technical stuff here. The stuff that's inside the softener, we
don't want to break that down, and too much Iron
(32:00):
Fighter could do that. So that's why if you're getting
above fifty to fifty, so two bags of yellow, two
bags of green, you probably should have had a conversation
about an iron filter to be able to eliminate the
iron to make the softener, you know, not have to
deal with that.
Speaker 1 (32:17):
Hey, on your website, there's a video with you and
a friend of mine, Elizabeth Kate, who I used to
work with at some other radio stations, and she's a
big fan Bill Michaels I used to work with for
a long time.
Speaker 3 (32:29):
Huge fan, absolutely huge fan.
Speaker 1 (32:31):
Yeah, and so I love the fact that you've got
some people out there telling the story about what it's
like to be a client of water doctors, in the
importance of some of the things that you guys do,
maintain your water softener, water filteration system, and more. And
I like the fact that you've got some people out
(32:51):
in our community that are willing to get up on
a mountaintop and do videos and talk about the difference
on how their feeling and the taste of their water
and what they didn't know before they talked to you.
Because I learned a whole bunch last time. First of all,
I learned that your wife really runs the company. Let's
be honest. You said that last time You're on and
(33:14):
you're like, look, she's not just the trophy wife. She
knows much about this stuff as I do, which I love.
And then the peace of mind and the convenience and
the savings and things like that when people are out
buying three and four cases of water a week for
their house, the savings after a bit working with you
is important as well.
Speaker 6 (33:36):
Absolutely long term, having equipment in your house, having that
better solution for you in the house becomes a lot
less expensive. And let's be realistic, carrying a couple of
filters every six months to a year and a half
for your drinking water system weighs a whole lot less
than carrying three cases of water every single week.
Speaker 2 (34:00):
How often those people that got those things and it's
their sync, they got like one or two tubes and
Offing's supposed to change that stuff.
Speaker 5 (34:05):
So that's a great question, Bingo, because I was just
going to bring that up. If you have a K five,
those systems are metered, so and they're metered at five
hundred gallons, So your filters are metered for five hundred gallons.
Speaker 4 (34:17):
So when you think about.
Speaker 5 (34:18):
That, when you're when you're carrying those cases of water,
that's I mean, how many how many cases are you
going to be carrying to get that same equivalent. So
we say it's about the equivalent of forty two cents
your your filters to replace those, it's about forty two
cents a gallon. So really it's very economical.
Speaker 4 (34:39):
To you know, you do that, you do.
Speaker 2 (34:41):
That K five from you, I'll get forty one cents.
Speaker 3 (34:45):
There you go.
Speaker 1 (34:46):
That's what I'll take. The savings part. I think a
lot of people are going to want to know about that.
But the convenience and the peace of mind and the
efficiency part that you talk about on your website on
the Aqua Cares Club better fits. I think it's things
even if they're not going to be part of that club,
that you got to understand the convenience side and the
(35:07):
saving side long term, it just makes sense right absolutely.
Speaker 6 (35:11):
That's why when when you have one of our water
consultants come out and they're doing all of that evaluation
and water tests, it's all about education. First. We want
you to be able to make an educated decision, whether
it's with us or with whomever else you're going to choose.
We want you to know what's actually going on and
(35:31):
how it's going to actually work for you. Not just here,
here's a solution walk away. What does that mean? What
do the different types of equipment do and how are
they going to functionally work for you in your house?
In your business.
Speaker 1 (35:47):
You guys are located on Grand View Boulevard in Waukesha,
but the area that you cover, yeah, you're willing to
travel a little bit for people that want to be
part of what you guys do. In the iss statement
behind water doctors, tell me about what area you guys
will go in the state of Wisconsin.
Speaker 6 (36:05):
So we'll go from Lake Michigan to the other side
of Madison, and we go from Sheboygan to the Illinois border.
Speaker 3 (36:12):
We go to Rio Ryo, Ryo.
Speaker 6 (36:15):
Right, No, Ryo is not in our area. It's a
little bit above our area.
Speaker 1 (36:23):
I think you should. There are people in Ryo that
need and that can't say amber.
Speaker 2 (36:27):
Holm thirty three, yeah, thirty two left.
Speaker 3 (36:30):
There's two left.
Speaker 6 (36:32):
There's a Connectico dealership to the north of us that
covers that area. So we we work really well with
the Connectico dealership to the north. We work really well
with the Connectico dealership over the Illinois border also, so
if people are in the areas that are outside of us,
they can always call our office and we're happy to
be able to direct them to that excuse me, to
(36:54):
that right team.
Speaker 1 (36:56):
He is John Ettley, his wife Amber. They are the
water doctors. Commitment to quality water systems. That's their mission.
That's what they do and very important. If if you
call and set up an appointment, I'm gonna get an
appointment set up before they leave. They're gonna look at
their calendar. I'm gonna have you come out this week.
We're really close. We're over on Pewaukee.
Speaker 2 (37:17):
Road, yeah, you got the gamber anyways, Yeah, Amber.
Speaker 3 (37:20):
The Amber is gonna help me.
Speaker 1 (37:21):
And I want John. I love Wayne. I've known Wayne
a long time, but I would love for you to
meet my wife because she she would be a water
nerd absolutely and and with she will have a lot
more questions for you than than I do. We'll get
to a break other side of the break will continue
our conversation. The owners of water Doctors in studio with us,
John and Amber Etley. Go to H two oh doctors
(37:43):
dot com. H two oh doctors dot com. You're gonna
spend some time on their website because I think there's
some some really good things on the website that she'll
learn about water, and you can set up a free
in home water test. They'll come out and again they're
not trying to say tell you anything. They're just gonna
give you the facts and let you make the decisions.
Speaker 2 (38:03):
I don't you know, I'm just amazing. I just learned
the difference of the color of the bags today. I
don't even difference. No, I didn't know either. I just
looked at the price. Well, we'll get the medium price
stuff that should be the good stuff.
Speaker 1 (38:13):
There you go, everybody's learning stuff today. This is the
Creative Construction of Wisconsin Home Improvement Show on Fox Sports
ninety twenty and your iHeart Radio app. Welcome back to
the Creative Construction of Wisconsin Home Improvement Show on Fox
Sports ninety twenty and your iHeart Radio App. As always,
coming live from the Donovan and Jordansten Heating and Cooling Studios.
(38:36):
I'm Mike mcgiver alongside Big o' m ns, the owner
of Creative Construction of Wisconsin, and our special guests John
and Amber Ettley. They are the water geeks. The water
doctors go to H two O doctors dot com. H
two oh doctors dot com.
Speaker 3 (38:52):
Big Easter plans by the way.
Speaker 2 (38:54):
Yeah, but apparently we're not gonna be cooking stuff the
same way we thought were.
Speaker 3 (38:59):
No, we are not. We are not. Actually I'm bringing
some of the water that they brought.
Speaker 2 (39:04):
Say take some hand, put some water in a pan.
Don't touch that. What that? What that water?
Speaker 1 (39:09):
So I Easter? My wife does all the eggs.
Speaker 2 (39:13):
For the look your hard boiled legs.
Speaker 3 (39:16):
Hard boiled legs.
Speaker 2 (39:17):
Yeah, what kind of water to use for that?
Speaker 4 (39:19):
You would use reverse osmosis water?
Speaker 2 (39:22):
Yees see, I'm just I just apparently, I'm just I
can't go home anywhere safe. I come to your house,
I mean our case.
Speaker 1 (39:29):
Easter will come over and I bring all the six grandkids.
Speaker 4 (39:32):
And come on over. It's a big old party.
Speaker 1 (39:34):
So I do this thing with We have a son
and a daughter and their spouses, and my wife does
the eggs, the plastic eggs, and the kids find it.
I do a thing for the adults, and I'm changing
it up this this year. What I've done in the
past is I mark one through twenty five on plastic eggs,
and they'd open it up and inside be a slip
(39:57):
of paper and it was zero one five on twenty
fifty one hundred. And let's say they got a ten,
and if they wanted to go again, they'd pick another regon.
If it was a zero, the bank gets his money back,
or they can say I'm keeping the ten. Move on. Well,
this year, I'm doing a deal no deal thing. Okay,
so we're going to figure this out. I laugh all
(40:20):
the time because these kids all start arguing and yelling
at each other, and it's just my favorite it is,
and there it's all in it.
Speaker 2 (40:28):
Can I wait the next week we talk about you know,
when the cops came.
Speaker 6 (40:30):
The well, exactly what I was thinking.
Speaker 1 (40:33):
One time we did it where I hid the money
around our house, but they destroyed our house and the hundred.
I had hollowed out an ESPN book and put it
in and my son in law grabbed the book and
looked behind it, and my daughter in law grabbed the
book and looked behind it, and they couldn't find a hundred.
And my daughter grabbed the book, opened it. My son
(40:54):
was next to her and grabbed the hundred and said.
Speaker 3 (40:56):
Got it.
Speaker 1 (40:56):
She goes, no, I found it. Now they're fighting, so
give the meat one hundred. When they left, it took
me two days and my wife two days to put
our house back together. So I'm not doing that again.
Speaker 3 (41:07):
D it out in the yard.
Speaker 6 (41:09):
It's even more fun when it's raining for them.
Speaker 1 (41:11):
Well, now my wife's gonna say, we live in a condo,
we don't have a yard. Why don't you build me
a yard? And thank you? I appreciate that, and and
a basement for sure.
Speaker 6 (41:20):
Sounds like you're moving.
Speaker 2 (41:22):
No, No, I love that. Yeah, we had we had
Joe Mayroun a while ago. We're talking about him moving
to you.
Speaker 1 (41:30):
So when I set up this appointment, when can I
have you come out?
Speaker 6 (41:34):
So typically we're able to find times within a day
to three days, depending on your needs. Now that being said,
we also have customers that count us contact us and say, hey,
you know, we're we're building, we're under construction. We're doing
these things where we can't can't really think about it
for you know, a few weeks to a few months.
(41:55):
We also can do that because of our our production
schedule and because of how we work with builders. Also
we're scheduling stuff out nine, ten, twelve months out because
of their production schedule.
Speaker 1 (42:10):
And a typical appointment and the one that we're going
to have, yes, sir, either next week or in a
few weeks. How long is it just the conversation or
when you go out to you immediately do a home
water test or is it just we're going to sit
at the kits table. You're going to look at at
what would be available for us in this condom.
Speaker 6 (42:31):
So we start with the plumbing audit, where can things go?
How can things actually be put into the house. Then
we do that water test, because that water test is
crucial for us. What kind of water chemistry do we
have and what do we need to be able to
solve from there. Then we go, Okay, here are different
solutions and what do these different solutions actually do, and
(42:54):
how are they different in the world of water treatment
for you for your needs, so that you can make
that educated decision. Sometimes thirty minutes because people don't have
a lot of questions and have a good amount of education.
Other times that's an hour and a half, lots of questions,
lots of back and forth, a complicated scenario.
Speaker 1 (43:17):
Beautiful, Well let's do this first of all.
Speaker 3 (43:21):
Emver, it's so nice to meet you.
Speaker 1 (43:22):
I can tell you that even during the breaks when
John was in, we talked about you, and he's just
very grateful for the work that you do. And he said, look,
we're a team. And she's as big a geek about
water as I am, if not a little bit more,
do me a favor and let me know if there's
a time next week that we can do this. And
(43:45):
I'm saying this on the air. I said it last time, Hey,
I'll call you, and didn't, so now I'm saying, look,
my wife made short. The last thing she said to
me when I was leaving this morning is please ask
them if we can set up in point with them
so that they can come out and just give us
some options on what we can and can't do in
this in this condom.
Speaker 5 (44:06):
Definitely committed to you're you're committed now, so we're going
to get this appointments out one hundred percent.
Speaker 1 (44:12):
Guys, Happy Easter. I thank you for coming, and it's
really good to meet you. And John's always good to
see you and I learn a lot every time you
come in and on their website known as a water
nerd and snob by my friends, my passion is for
this company that started years ago. And again going back
to that first segment, I love the fact that you
spent some time with Bob Richter, who started this company
(44:34):
in nineteen eighty two, and you guys still he still
has interest in how his company is doing. And I
think that tells me a lot about who you guys
are and what this company is. Go to H two
O doctors dot com H two oh doctors dot com
and set up an appointment for this free in in
home water test and understand they're not coming out to
(44:55):
sell you anything. They'll give you all the all the
advice and knowledge and let you guys make the decision
say hello to Wayne for me. It's spent a long time.
I used to work with his wife. And please tell
them that I that I say hello, Bengo. Happy Easter
to you and your family.
Speaker 2 (45:10):
It's happy Eastern, ap Eastern.
Speaker 1 (45:12):
All right, I'll see you next Saturday. Following Saturday, I
won't but next Saturday. So that's going to be the Behowever,
by the way, the numbers are going to go through. Yeah,
we're going to get an addition on the building.
Speaker 3 (45:23):
That's awesome. There you go.
Speaker 1 (45:25):
This is the Creative Construction Wisconsin home improvement show on
Fox Sports ninety twenty and your iHeart radio app.
Welcome to the Creative Construction Wisconsin Homeie Privend Show. I'm
Fox Sports ninet twenty and your iHeartRadio app coming live
from the Donovan and Jorganson Heating Cooling Studios, Bengo. I've
got have Donovan Jorgensen coming over probably Monday. We Uh,
our dryer didn't work and it's a long story, but
(00:21):
I almost had a call yesterday.
Speaker 2 (00:23):
So why would you need Donovus and Jorgison for a dryer?
Speaker 1 (00:25):
Well, I'm glad you asked. So the dryer is not
working very well.
Speaker 2 (00:31):
And the first thing you do is it called Donovanson?
Is that what you did?
Speaker 1 (00:34):
Not not my first call. We thought, well, these this
washer dryer has been in the condo since we bought it.
We don't know how they are. Let's just go get
new ones. That way, we're good. So we went and
got new ones and they're supposed to deliver them yesterday.
But because the condo was flipped and I don't know
what she did with the doors or how she got
(00:55):
I have no idea. They can't get the old dryer out,
and the new dryer won't fit through the or to
get into the area where it is. And the guy said, look,
it's it's too wide. And I don't know who did
these doors, but they made them a little bit smaller
and we can't get it in.
Speaker 3 (01:12):
So we're trying to figure all that out.
Speaker 1 (01:14):
So I called the repair guy who came out and
he said, hey, look, I think the dryer's fine. I
think the event needs to be cleaned. So I called
it to people with the condo. They said, we did
that in March, but they went up on the roof
and pushed it in and didn't go through and push
it out.
Speaker 2 (01:29):
So they cleaned the other part of it. They clean
the exhaust vans, but not where the stuff comes in, right.
Speaker 1 (01:34):
So I called Scott Fisher, president of Donovan Jorgiston Eating Cooling,
and I said, look here's he goes. Yeah, we'll get
somebody out on Monday to take a look at it.
And I thank those guys because, thank goodness, it was.
Speaker 2 (01:47):
A Friday night and people have never had their events clean.
And when they do have their events cleaned, it's pretty nasty. Mean,
it looks like small animals comes out. I don't want
to know it's.
Speaker 3 (01:57):
It's just I'm going to close my eyes. Let them
come and do it.
Speaker 2 (01:59):
Those people the whole lives lot cleaning those things.
Speaker 1 (02:01):
Well, and look, I knew who to call when I
needed something, and Scott Fisher and died Van and Jorgenson,
you know, picked right up. If you had a water question,
who would you call?
Speaker 2 (02:12):
I would call a doctor.
Speaker 3 (02:13):
You would call a doctor, right, yeah.
Speaker 2 (02:16):
Water nerd a.
Speaker 1 (02:17):
Guy who would bring a case of his own water
into the studio.
Speaker 2 (02:20):
With him because he doesn't trust the water. He just
makes his own water.
Speaker 1 (02:24):
And guess what I asked him a question and he
started talking about, well did you use the water to
cook with?
Speaker 3 (02:30):
And now I literally don't want.
Speaker 1 (02:32):
To go on.
Speaker 2 (02:32):
And then you talk about microfiche numbers or something that
you have no idea what he's talking about, but he knows.
Speaker 3 (02:37):
He knows. And guess who else knows? His wife.
Speaker 1 (02:40):
And we're going to talk to her first because we
talked about Amber a Ton when John was here last
time with water doctors, and we said, come on, you
got to come in studio and Amber Attley, how are you?
Speaker 3 (02:52):
It's nice to meet you.
Speaker 4 (02:53):
I'm great, thanks so much for having.
Speaker 3 (02:55):
You're a water nerd too, aren't you?
Speaker 4 (02:56):
I am?
Speaker 1 (02:57):
By default you kind of kind of like as you
got married and learned more about water. And look, you're
you have a degree in culinary management, and I'm like,
what kind of food? What's your favorite? You're like all
the comfort foods. I'm good with that. But when you cook,
you cook with very clean water, don't you.
Speaker 4 (03:16):
That's true.
Speaker 1 (03:17):
You scared me just so, you know, with some of
the stuff. When you guys are like, hey, you might
not drink it.
Speaker 2 (03:25):
You're doing all the time. You know, you say I
would never drink that water, but we'll make spaghetti and quiver.
Speaker 1 (03:30):
I know, because we don't think. We just don't think.
Speaker 4 (03:33):
True.
Speaker 1 (03:34):
Hey, Water Doctors, things are going pretty well. You guys
staying busy.
Speaker 4 (03:37):
We're very busy right now. Yeah, good, great, good.
Speaker 3 (03:40):
Tell me about a day to day for you?
Speaker 1 (03:42):
What what kind of things that you do on a
day to day basis for Water Doctors.
Speaker 5 (03:45):
For me, it's mostly I take care of marketing and
I take care of all the financial stuff. I make
sure that everybody's doing what they're supposed to be doing.
My title is Mojo, so manager of John and Operations.
Speaker 3 (03:59):
So what I do excellent? And how long have you
been doing that?
Speaker 5 (04:04):
I came on full time right after we took over
the business.
Speaker 3 (04:08):
So get your background. Where did you grow up?
Speaker 5 (04:11):
I grew up right outside of Madison, So I graduated
from a little town called Ryo.
Speaker 4 (04:17):
My graduating class was thirty three people.
Speaker 1 (04:19):
So yeah, man, living in the big city.
Speaker 4 (04:23):
I'm now a big city girl.
Speaker 3 (04:24):
Man that. So, do you get back to Ryle very often?
Speaker 5 (04:27):
Not?
Speaker 4 (04:27):
Very often?
Speaker 3 (04:28):
No? Do you bring your own water when you go?
Speaker 4 (04:30):
I do you do?
Speaker 3 (04:32):
Do you bring your own water? Pretty much everywhere?
Speaker 4 (04:34):
I do bring my own water everywhere.
Speaker 1 (04:36):
Hey, if I told you when you were living in
Ryo and a senior in high school that one day
you're going to know everything there is to know about
water and you were going to be a water nerd,
what would you have told me?
Speaker 4 (04:46):
I would have told you you're crazy, You're nuts?
Speaker 1 (04:48):
Right?
Speaker 3 (04:49):
Yeah, man, I love that.
Speaker 1 (04:51):
Hey, John, let's talk a little bit about business as
we're talking with the two water doctors that are in studio,
John and Amber Attlee htwoo doctors dot com. H two
doctors dot com. Hey, last time you were in we
we talked a lot about about people like my wife
and I and we buy three or four cases of
(05:14):
bottle of water a week. And I've stopped getting into
fights with my wife because there's half bottles of water
and she puts her name or tea on the top
because she doesn't want me drinking her water. But we
haven't gone step two, three and four like we should have.
And we talked about it when you were here last time,
and I said, we need to have you out, and
(05:35):
you go, you shook your head and you go, that's
what you told me last time. Not listening to you McGivern.
I'm not kidding. My wife and Terry and I talked
about it before I left our condo this morning, and
she said, please, let's have them come and at least
put a filter where the sink is, because we that's
where we get all the water to cook and to
doors pasta and rice and stuff like that. More people
(06:00):
have to understand the importance of talking to guys like you,
because we feel like pouring water from our sinking for
drink a bottle of water, but we don't think about
the cooking side of it. And I think that's really important.
Speaker 6 (06:13):
Yeah, absolutely, when you start to think about, hey, all
the water that you put in you people care about
he Oh no, I want I want great water. I
want to be able to drink it. I want to
be able to drink it. But then they stop at
that that crucial point of if you're going to cook
with that water or if you're going to cook with
the basic water, all the for Schmutz, all the garbage
(06:34):
that's in the water is now going.
Speaker 2 (06:35):
To get You can look, Yeah, his picture is theres.
Speaker 6 (06:42):
Smutz fris Schmutz. Everybody knows what I mean when I
say it. But all of that stuff, all of that
that for Schmutz that's in the water, is now getting
put into that pasta, that rice, the potatoes into the vegetables,
are on the vegetables when you're steaming them. Why would
you want to do that? So we're trying to have
(07:03):
better drinking water for us, but then we miss the
crucial step of when we're cooking with it. We kind
of joke, are you gonna eat that bad water? Well, no,
you don't want to. But nobody thinks about it that
way until they actually have that kind of a conversation.
Speaker 1 (07:19):
Hey, what is And I know that you guys do
free in home water test, absolutely, and you'll come out
and you'll test and have that conversation. What is the
most common question that people have for you?
Speaker 6 (07:33):
Oh, most common question depending on the house. For a
regular home, can it not go underneath the kitchen sink?
For drinking water systems when people are looking for better
drinking water, so many people, Oh yeah, the easiest thing
is just throw it under the kitchen sink and you
lose all that space. For us, when we come out
(07:55):
to the house, we're doing a full water test, we're
doing a plumbing audit. We want to be able to
make sure that we can put everything down in the
basement so that it's out of your way to make
life a basement. Well, that becomes the next issue in
a condo, you know what.
Speaker 2 (08:10):
And before you go, I can tell you that you
got that one room with the with the Washington and
dry it. It doesn't fit you throw it in there.
Speaker 3 (08:17):
Yeah, I'm watching it won't. Why do you got to
bring that up? I was just smiling again.
Speaker 1 (08:22):
Every single time there is a weather alert, my wife
yells at me and says, build me a basement, Like
we bought this condo and now there's tornadoes coming and
we don't. So we drive her sister lives a half
a mile from us, so we drive over to the
sister's house, go downstairs, Todd makes a little popcorn until
(08:44):
the weather system.
Speaker 3 (08:45):
But my wife literally every time.
Speaker 1 (08:48):
Says, you got to build me a basement, And I'm like,
before the tornado. Tornado gets here, you know, So we
don't have a basement in our condo.
Speaker 3 (08:56):
So then what do you do?
Speaker 6 (08:57):
So it depends on how the condo is set up.
There's sometimes where we can actually put it in like
the pantry or closet because cabinetry gets to that kitchen sink.
And then there's other times where we absolutely do have
to put it under the kitchen sink because there's no
other way to get water there. Jokingly, I can't tubelously
(09:18):
get water from one side of the house to the other.
We we have to be able to follow some type
of path where we can either install so I don't
there's no bluetooth.
Speaker 3 (09:32):
Can you do it before like Monday?
Speaker 6 (09:35):
You know?
Speaker 1 (09:35):
I could?
Speaker 3 (09:36):
I bet I could? Yeah, I bet she could.
Speaker 1 (09:38):
Think of that drinking water systems, whole house water filtrations,
or water softeners. Which one of those three are you
called out for the most.
Speaker 6 (09:48):
Ooh, so the the working water in the house, filtering
all of the house is kind of what what is
the base conversation for a lot of people outside of
the Milwaukee area. We we all have a lot of
really hard water, even like Michigan is hard water, so
(10:09):
we get a lot of I want to fix that.
But over the last couple of years, more and more
people are calling us specifically for the Connectico K five
drinking water system. It's the number one row.
Speaker 2 (10:21):
That's the only way to go, and that's finally way
I would go too. All the way here, that's all.
Speaker 3 (10:27):
Absolutely you know you're talking big over there.
Speaker 1 (10:29):
I'm gonna ask you some questions about this, mister Bengo,
cause I don't know if you're.
Speaker 3 (10:34):
I think I don't get all the time.
Speaker 2 (10:36):
I got that one.
Speaker 1 (10:37):
Yeah, yeah, So that would be for for somebody in
a condo to to say, listen, we we want you
to come in and the drinking water system is what
we're we're having the conversation about how big is that?
Speaker 3 (10:52):
What you would need to put.
Speaker 6 (10:54):
So typically, you know, a reverse osmosa system about sick
by eighteen by twenty four, so usually it can fit
underneath inches sorry, yeah, thank you, thank you well, and
then a small tank next to it, a couple of
gallons in size. So usually it'll take up about half
(11:17):
of what's underneath the kitchen sink.
Speaker 1 (11:19):
Because there's not much room under our sink to the
point that we can't, like you always put a you know,
maybe put your garbage can under there, can't so we
can put our garbage can in the hallway, in the closet,
or in the pantry. So I don't know how much
rooms under there. We're going to have to have you
come out and look at it.
Speaker 6 (11:37):
And that's part of why we come out and do
that evaluation where we can actually make sure, hey, can
we install this here? Is there another location that plumbing
on It is actually very very important for what we
do to be to be able to ensure a successful
and happy customer.
Speaker 1 (11:56):
Are there times that you can't help people because there's
just not enough space.
Speaker 6 (12:01):
We have In my fifteen plus years, I can only
think of one time where I wasn't able to make
it where we could put what they wanted in their
condo because of it, and that was a condo scenario.
Homes almost always if we need to put in an
access panel or something to be able to run piping,
(12:23):
we've been able to do that. The one time was
a condo scenario where there just wasn't any room under
the sink. They had custom cabinetry.
Speaker 1 (12:34):
And that's why, Hey, Amber, when you so, I was
on your website and I said, what a beautiful picture
and you said, yeah, we're in Las Vegas that picture.
When you travel, you can't bring your own water, right
and so do you know are you able to taste
the difference when you go to a restaurant or you
(12:56):
go to a hotel.
Speaker 5 (12:57):
Absolutely so most restaurants, I will not drink the water.
I can immediately smell the chlorine, So I won't drink
water at restaurants. And a lot of times traveling too,
you can tell that you have hard water. So when
I come home, I'm noticing like I'm having to put
on lotion a lot more than I was before. Those
(13:18):
are things that you know, I'm using a lot more shampoo,
a conditioner. Those are things that you'll notice when you're
traveling because they have hard water that you don't have
at home, so you're using a lot more product. Your
skin is reacting differently, and you can yeah, I don't
drink the water for sure.
Speaker 1 (13:35):
Yeah. I'm one thing with the condo and this wasn't
at our other house, but here to clean the glass
in my shower is way different than it was, and
it's because the water's really hard. And then I asked
one of our neighbors and they were like, oh, yeah,
we like most.
Speaker 3 (13:55):
People out here, I believe. And you see trucks and.
Speaker 1 (13:57):
I don't know who they are, and some of your competitors,
I believe, And I'm thinking, I don't know where they
put this because there's not in this closet. On our
balcony is where you know, our furnace and our air
conditioner is and our water heater, and there's no room
in that thing. So we just got to fit. We
(14:19):
need to have you come out and go, okay, here's like,
it's not that big of a deal McGivern. We can
do it here, right, absolutely.
Speaker 6 (14:26):
We really a lot of times find and the expression
is shoehorn it into some of those condo closets. We've
been able to move things around a little bit in
some of them to give us enough room to be
able to put us often er do a lot of
drinking water systems in those condos.
Speaker 1 (14:43):
Hey, we're talking with John and Amber Attlee, the water
doctors they are knowing as snobs when it comes to
water and water geeks, which I love. By the way,
before we get to a break on last time you're in,
you talked about kind of the history of the company
and when you took over.
Speaker 3 (14:59):
Can we kind of go through that again?
Speaker 1 (15:01):
And how is it that you became kind of the
water doctor and this company and you guys obviously are
busy and working really hard, but I'm wondering when that
started and did you ever think that this is where
you were going to be years ago?
Speaker 5 (15:16):
Wow?
Speaker 6 (15:17):
Great question. So Bob Richter was the founder of Water
Doctors back in nineteen eighty two. He founded the company here,
grew it to a top twenty Connectico dealer, and I
started with the company back in twenty ten, January one
of twenty ten, about six years into working for Bob
(15:40):
as outside sales and doing a little bit of learning service,
we started a conversation of Hey, you know what, you're
getting close to your retirement. I think I would absolutely
love to carry on the water Doctor's flag and take
that next step with it. We took a couple of
years were able to have those conversations and figure out
(16:03):
a way for him to be able to retire and
for us to be able to take over. We signed
the paperwork on August thirtieth of twenty nineteen, and it's
just been it's been forward motion for us, continuing to grow.
Absolutely love it. We actually just got back from seeing
Bob down in Florida. We try to every year spend
(16:26):
a little bit of time with him as the founder
of the company. Hey, what's going on with it? And
remembering that it's a family run company. We're a massive
group of you know, twelve people.
Speaker 1 (16:37):
I don't want to stop you, but I love that.
I really love the fact that you keep in contact
with the founder. I'm sure he has questions, Right, how's
my company?
Speaker 3 (16:48):
Yeah, talk to me about how things.
Speaker 1 (16:50):
Are going, and he a lot of times that doesn't happen,
right when somebody takes over a buys a company. Okay,
it's mine now, and yeah we're starting fresh. And the
fact that you just got back from Florida and had
the conversation with the guy that founded this company in
nineteen eighty two, I think is a really good sign
(17:11):
of Look, if you were with Bob Richder and you
were part of his family, now you're just part of mine.
It's just it's the same family. It's the same group
and we're doing things. The changes that were made when
you and Amber took over were not drastic by any means, right.
Speaker 6 (17:27):
No, we continued on his thoughts and how he was growing. Yeah,
we did a couple of things that changed it, but
we absolutely continued the progress in motion.
Speaker 2 (17:41):
So when did you decide you want to become a
water nerd?
Speaker 1 (17:44):
Did you know early on in twenty ten? Did you
know by February that man water could be in my future?
Speaker 2 (17:51):
This is it. I want to do nothing to talk
about water.
Speaker 4 (17:54):
January second, Aver, I'm so.
Speaker 3 (17:58):
Happy you're here, Janey, you knew right away.
Speaker 1 (18:01):
Huh.
Speaker 6 (18:02):
Absolutely, I really have a lot of passion for it.
I find it absolutely interesting. Every day I walk into
a house, into a building, commercial, residential, and there's always
something new. Every single person that we're interacting with, it's
this big problem or they're looking for a solution. It
(18:22):
might be the same thing that I just dealt with,
but it's a new set of equations for that particular
house and for that particular customer. So it's never mundane.
It's always how can I figure this out and how
can I improve their water to make them a water
snob like me.
Speaker 1 (18:39):
My favorite one of my favorite lines on your website.
And you're talking about you know, taking over for Bob
in twenty nineteen and then talking about getting you know,
Amber involved in our commitment to our customers. But when
you say, look, we believe in doing what's right for
the customer, even if it means not selling them something,
and you put that on your website, and and so
(19:01):
you're not running from that. You're not out selling things,
You're out educating customers and saying, look, here's what you're
putting into.
Speaker 3 (19:10):
Your body, here's what your kids.
Speaker 1 (19:13):
The two hours after the two hours after this show,
I talk high school athletics and those every single kid
always has a water bottle, they have there right and
there where are they getting it from? And and as
as parents and grandparents of student athletes, we're always trying
to figure out how to get them to that next level,
how to get.
Speaker 3 (19:31):
Better in their sport.
Speaker 1 (19:33):
And we always think about training and get in the
weight room and getting more shots up in the gym.
But then we stop right there, and there are some
there are some things with the stuff they're putting in
their bodies. If they're drinking Red Bull or if they're
drinking gatorade all the time rather than good clean water.
I think it's important that kids at that age in
(19:53):
parents and grandparents understand now take that next step. And
if they're drinking as much water always my grandkids when
they just come over to my house, they all bring
their own water bottles, and so I think I think
that's the next step, right absolutely.
Speaker 6 (20:09):
I think you want to be able to put clean
water into you so your body doesn't have to process
out all of the garbage.
Speaker 3 (20:17):
We want.
Speaker 6 (20:17):
We want the good stuff, but we don't want the
garbage that's in some of the water supplies in the area,
and and all that for Schmutz that we talked about.
Speaker 1 (20:26):
Before, how to get a T shirt that says that, yes, but.
Speaker 6 (20:31):
We don't want that in the water. We want to
be able to lubricate our body correctly so that we
can continue to you know, achieve it and grow and
have our body process out all the good stuff, you know,
better and easier.
Speaker 1 (20:46):
One hundred percent. We're going to get to a break.
Other side of the break will continue our conversation. John
and Amber Ettley. They are the water nerds, And sorry, Amber,
I'm putting in there as well, the water nerds from
Water Doctors go to H two.
Speaker 2 (21:00):
She said, she's a lot of nerve by default.
Speaker 1 (21:02):
She is, but she is one hundred percent in when
she when she talks about going on a trip and
having to use more samp shampoo to get it out
because of the water, she knows she won't drink that
water at restaurants. She is a water nerd and that's
good and I'm saying that respectfully. By the way, again
htwoo doctors dot com. HTOO Doctors dot Com. John and
(21:25):
Amber Attley, We're going to continue our conversation talking about
water and some of the things that they offer, some
of the products and services that Water Doctors offers. This
is the Creative Construction of Wisconsin Home Improvement Show on
Fox Sports ninety twenty and your iHeartRadio App. Welcome back
to the Creative Construction of Wisconsin Home Improvement Show on
(21:46):
Fox Sports nineteen twenty and your iHeart Radio App. Coming
live from the Donovan and Jorganson Heating Cooling Studios. Not
only your HVAC but like I said in the first segment,
thank goodness for Scott Fisher.
Speaker 3 (21:59):
They're coming out on Monday.
Speaker 2 (22:00):
And clean Vents clean.
Speaker 1 (22:01):
Yeah, they do some of that, and hopefully our dryer
will kick back in and we can start using it.
Speaker 2 (22:07):
My wife and you can find a cat. Find a
cat that's yesterday. You'll find a cat that's been missing.
Speaker 1 (22:12):
No cats in our house. My wife is so allergic
to those things.
Speaker 3 (22:15):
He's bingo emmins.
Speaker 1 (22:16):
The only your Creative Construction Wisconsin, our special in studio guests.
Speaker 3 (22:21):
I learned more about water, I'm telling you. And now Amber,
who just.
Speaker 2 (22:25):
Makes me laugh because she's got some questions coming in,
you know, like people always do. They always ask questions.
One is, what about coffee? You know, because coffee gets
heated up? Does it? Does it? Peers? What about coffee?
Speaker 4 (22:36):
So I guess John's looking at me.
Speaker 3 (22:38):
Yeah, take the if you can move it, I know
you move, but hold.
Speaker 1 (22:41):
It so you go fixed it and okay, we go so, uh,
thank you.
Speaker 5 (22:47):
So the big thing about coffee is that you'll find
a lot of coffee shops will use row water because
they want.
Speaker 4 (22:54):
It to be reverse osmosis water. Yeah you sorry, Yeah, thanks.
Speaker 3 (23:00):
I write a book Waters for Dummies. Yeah that now,
talk to us like that.
Speaker 2 (23:04):
Wealk and a guy to stairs the walls for a living.
Speaker 5 (23:08):
Yeah, fine, I'm sure you have acronyms for stucco, and
I'm not aware of what they are.
Speaker 4 (23:11):
So, yeah, we call schmutz for schmutz.
Speaker 2 (23:14):
Yeah.
Speaker 5 (23:16):
So they want to make sure that the taste of
the coffee is consistent. And so if you have water
that has no flavoring, obviously nothing in it, it's going
to be very consistent. And therefore that's why they'll use
reverse osmosis so that you have a very consistent.
Speaker 4 (23:32):
Flavored water or flavored coffee.
Speaker 1 (23:34):
Right, Hey, like, can we talk service real quick? And
I know you have another question, but let me get
to this real quick. You guys say you deliver the product,
obviously service and repair.
Speaker 3 (23:46):
Do you do salt delivery as well?
Speaker 6 (23:48):
Absolutely? We uh full service everything repairs to replacement. Our
plumbers are licensed plumbers. And then we also offer salt delivery.
Where are salt delivery driver brings it to the house,
takes it downstairs, fills the brine tank, puts the extras
next to it, does a quick check of the equipment
while he's there, and then is able to take care of,
(24:12):
you know, any other questions needs while while in the house,
and then on what's nice about our setup? A little
bit different than some of the other companies out there.
Ours is you're not set onto a contract. You're if
you want salt delivery, let us know. We're happy to
add you. If you want it just once, if you
want it continuous, we're happy to do that. We want
(24:34):
you to feel comfortable with that type of service.
Speaker 2 (24:37):
So I got a question about salt because when you
go to a story a big box where you see
all the different versions of salt, what a you really
supposed to be putting in there? I know it's cheap
versions of stuff. What kind of salt do you recommend?
Speaker 6 (24:48):
So now, comically there's three colors. There's blue, yellow, and green.
Blue is just regular solar salt. Solar salt will have
the most for Schmutz in it. Yellow salt is your
pellet salt. More of the impurities are removed out of it. Now.
Decades ago there was issues with pellet salt. Now they
(25:09):
don't use any binder. It's heat pressed together, so it's
much much cleaner. And then green bag is your iron
fighter salt. You should every blue moon a bag of
green salt is good. If you're using only iron Fighter
salt long term, you're going to have other issues. You
(25:30):
probably should have had an iron filter in front of
the softener. What salt to you, guys? Sell We actually
we sell all three colors. Different clients want different things.
Primarily though, recommend pellet salt as the primary salt for
most people.
Speaker 2 (25:47):
Wells in every three months, put in a green bag
or something or what.
Speaker 6 (25:50):
Well with some of our equipment, that might actually be
more like once a year, once every year and a
half or longer sometimes.
Speaker 1 (25:57):
And you, guys, eight bagnim yep, fifteen bag minimum if
you're if you're looking at outside of our area, right, yeah,
if somebody from Rock County wants with that kind of travel,
it should be a fifteen bag minimum. How heavy or
when you say eight bag minimum, how long would something
(26:20):
like that last for a typical family.
Speaker 6 (26:22):
So there are forty pound bags that we do so
that people can the extras that are in the house,
they can pick them up very easily. Typically, you know,
it all depends on the softener that's in the house.
Some softeners are very very efficient, where eight bags might
be more than a year for them. For other families
(26:43):
that might be you know, four to six months.
Speaker 1 (26:45):
Does it depend on how many people in the house,
how many showers are all of the above.
Speaker 6 (26:52):
So water chemistry, flow rates, the equipment that's in the house,
and how many people all of that equates in to
you know, what they're going to use for salt.
Speaker 2 (27:03):
Do you recommend different salt like you get Lake Michigan
or a well there is that very lot.
Speaker 6 (27:10):
For the most part. No, the salt isn't going to
change depending on city or well, a well that has
only a little bit of iron where you don't need
an iron filter, you might throw an extra bag of
iron fighter salt in every so often a little bit more,
maybe four bags of yellow to one bag of green.
Speaker 1 (27:33):
You know on your website the solar salt, pellet salt,
and an iron fighter And when you talk about like
price wise, it's really similar for a forty pound bag,
very similar in fact that but the pellet salt is
like a buck more. But that's the one you would
you guys would recommend, especially for new clients.
Speaker 5 (27:53):
Well, we recommend that one because and this is where
I kind of talk I talk less technical, is because
you have to clean your brine tank less. So if
you use a regular solar salt, it has more garb,
you know, junk in it.
Speaker 3 (28:08):
Right, So yeah, there we go. Right, so thank you.
Speaker 5 (28:11):
You're going to have to clean that brine tank more often.
So if you use a yellow the pellet salt, you're
you're cleaning your brine tank less often. It's less maintenance,
and that's why we recommend that one. So it's just
easier on most people that nobody wants to clean their
Brian tank.
Speaker 2 (28:27):
Okay, versut even know you have a clean a Brian
tank like that. It's like an air vent.
Speaker 1 (28:32):
Yeah, so I don't think out of a jury, heating,
cooling can can change can help with this one.
Speaker 2 (28:38):
Yeah, yeah, So do you guys offer it cleaning? Yeah,
brank tank services absolutely, that is a service. I have
no idea what was ever cleaned.
Speaker 6 (28:46):
So what I what I tell people if you're going
to use solar salt, depending on how much salt you're using,
it could be every couple of years or less, that
you would want to clean that out when the salt
gets low in the Brian tank and you're seeing all
sorts of of dirt and grime and fischmutz in the
bottom of the brine tank by the water line. That'll
tell you if you need to do that. Pellet salt.
(29:09):
It's going to be a lot longer before you're going
to get some of that build up in there.
Speaker 3 (29:14):
Can Can you talk the Aqua Care Club?
Speaker 1 (29:18):
What's the cost for that? Way you guys are like, no,
you're talking.
Speaker 5 (29:25):
So they range depends So they have we have three
different levels and they range between thirty dollars to sixty
dollars right around in there. So very reasonable and it
depends on how many times.
Speaker 1 (29:40):
That for the per month, so thirty to sixty per month,
and can before you go on, I have so part
of that club is equipment inspection and cleaning, water testing
for ongoing performance, salt delivery, product and service discounts. So
for thirty bucks fifty bucks a month, you get all
(30:02):
of that included.
Speaker 5 (30:04):
Correct, So if you're doing the lower tiered, we would
come out once a year and fill you know, we
check your system once a year. We're gonna fill up
your brind tank once a year. So basically you're getting
a free you know, free salt delivery, but we're also
checking over you know other things. You know, we're checking
your water heater, we're checking your other guys.
Speaker 1 (30:26):
This makes so much sense to me to be part
of that club because then it's almost set it and
forget it kind of right because, like Bingo said, I
don't even know I had to do that, but to
be part of the Aqua Care Club for a really
reasonable price, it's kind of one drive through a month.
I think if you're going to a Chick fil a
or something and right for that, you're gonna be able
(30:48):
to just make sure that being a part of what
you guys do, so that you guys come out and
make sure that my equipment is correct, make sure we
have the salt we need, and you take care of it.
I don't have to worry about boy, I didn't have
this clean do I haven't looked at in three years.
Speaker 6 (31:05):
Yeah, prevented me.
Speaker 1 (31:07):
We would have known a long time ago that we
wouldn't be able to get it out of the closet
and we'd have to, you know, fix a door if
we were part of the Aqua Club with our dryer, right,
because we had no idea. And I think it's important
that people understand if you're going to get involved in this,
then get involved correctly and be part of that.
Speaker 2 (31:25):
I'm just getting questions here. Just person lives in Greendals.
I've only ever used green bag. I don't even know
I suppose to alternate there, you go, okayool.
Speaker 3 (31:34):
If they were part of the Aqua Care Club, they
would know right.
Speaker 6 (31:37):
Well, and for some people they've they've just okay, I
have a little bit of iron in my water, so
I'm only supposed to use the Iron Fighter salt. Well, no,
not really. Too much of that can cause other issues,
so it could prematurely break down. And we'll get into
technical stuff here. The stuff that's inside the softener, we
don't want to break that down, and too much Iron
(32:00):
Fighter could do that. So that's why if you're getting
above fifty to fifty, so two bags of yellow, two
bags of green, you probably should have had a conversation
about an iron filter to be able to eliminate the
iron to make the softener, you know, not have to
deal with that.
Speaker 1 (32:17):
Hey, on your website, there's a video with you and
a friend of mine, Elizabeth Kate, who I used to
work with at some other radio stations, and she's a
big fan Bill Michaels I used to work with for
a long time.
Speaker 3 (32:29):
Huge fan, absolutely huge fan.
Speaker 1 (32:31):
Yeah, and so I love the fact that you've got
some people out there telling the story about what it's
like to be a client of water doctors, in the
importance of some of the things that you guys do,
maintain your water softener, water filteration system, and more. And
I like the fact that you've got some people out
(32:51):
in our community that are willing to get up on
a mountaintop and do videos and talk about the difference
on how their feeling and the taste of their water
and what they didn't know before they talked to you.
Because I learned a whole bunch last time. First of all,
I learned that your wife really runs the company. Let's
be honest. You said that last time You're on and
(33:14):
you're like, look, she's not just the trophy wife. She
knows much about this stuff as I do, which I love.
And then the peace of mind and the convenience and
the savings and things like that when people are out
buying three and four cases of water a week for
their house, the savings after a bit working with you
is important as well.
Speaker 6 (33:36):
Absolutely long term, having equipment in your house, having that
better solution for you in the house becomes a lot
less expensive. And let's be realistic, carrying a couple of
filters every six months to a year and a half
for your drinking water system weighs a whole lot less
than carrying three cases of water every single week.
Speaker 2 (34:00):
How often those people that got those things and it's
their sync, they got like one or two tubes and
Offing's supposed to change that stuff.
Speaker 5 (34:05):
So that's a great question, Bingo, because I was just
going to bring that up. If you have a K five,
those systems are metered, so and they're metered at five
hundred gallons, So your filters are metered for five hundred gallons.
Speaker 4 (34:17):
So when you think about.
Speaker 5 (34:18):
That, when you're when you're carrying those cases of water,
that's I mean, how many how many cases are you
going to be carrying to get that same equivalent. So
we say it's about the equivalent of forty two cents
your your filters to replace those, it's about forty two
cents a gallon. So really it's very economical.
Speaker 4 (34:39):
To you know, you do that, you do.
Speaker 2 (34:41):
That K five from you, I'll get forty one cents.
Speaker 3 (34:45):
There you go.
Speaker 1 (34:46):
That's what I'll take. The savings part. I think a
lot of people are going to want to know about that.
But the convenience and the peace of mind and the
efficiency part that you talk about on your website on
the Aqua Cares Club better fits. I think it's things
even if they're not going to be part of that club,
that you got to understand the convenience side and the
(35:07):
saving side long term, it just makes sense right absolutely.
Speaker 6 (35:11):
That's why when when you have one of our water
consultants come out and they're doing all of that evaluation
and water tests, it's all about education. First. We want
you to be able to make an educated decision, whether
it's with us or with whomever else you're going to choose.
We want you to know what's actually going on and
(35:31):
how it's going to actually work for you. Not just here,
here's a solution walk away. What does that mean? What
do the different types of equipment do and how are
they going to functionally work for you in your house?
In your business.
Speaker 1 (35:47):
You guys are located on Grand View Boulevard in Waukesha,
but the area that you cover, yeah, you're willing to
travel a little bit for people that want to be
part of what you guys do. In the iss statement
behind water doctors, tell me about what area you guys
will go in the state of Wisconsin.
Speaker 6 (36:05):
So we'll go from Lake Michigan to the other side
of Madison, and we go from Sheboygan to the Illinois border.
Speaker 3 (36:12):
We go to Rio Ryo, Ryo.
Speaker 6 (36:15):
Right, No, Ryo is not in our area. It's a
little bit above our area.
Speaker 1 (36:23):
I think you should. There are people in Ryo that
need and that can't say amber.
Speaker 2 (36:27):
Holm thirty three, yeah, thirty two left.
Speaker 3 (36:30):
There's two left.
Speaker 6 (36:32):
There's a Connectico dealership to the north of us that
covers that area. So we we work really well with
the Connectico dealership to the north. We work really well
with the Connectico dealership over the Illinois border also, so
if people are in the areas that are outside of us,
they can always call our office and we're happy to
be able to direct them to that excuse me, to
(36:54):
that right team.
Speaker 1 (36:56):
He is John Ettley, his wife Amber. They are the
water doctors. Commitment to quality water systems. That's their mission.
That's what they do and very important. If if you
call and set up an appointment, I'm gonna get an
appointment set up before they leave. They're gonna look at
their calendar. I'm gonna have you come out this week.
We're really close. We're over on Pewaukee.
Speaker 2 (37:17):
Road, yeah, you got the gamber anyways, Yeah, Amber.
Speaker 3 (37:20):
The Amber is gonna help me.
Speaker 1 (37:21):
And I want John. I love Wayne. I've known Wayne
a long time, but I would love for you to
meet my wife because she she would be a water
nerd absolutely and and with she will have a lot
more questions for you than than I do. We'll get
to a break other side of the break will continue
our conversation. The owners of water Doctors in studio with us,
John and Amber Etley. Go to H two oh doctors
(37:43):
dot com. H two oh doctors dot com. You're gonna
spend some time on their website because I think there's
some some really good things on the website that she'll
learn about water, and you can set up a free
in home water test. They'll come out and again they're
not trying to say tell you anything. They're just gonna
give you the facts and let you make the decisions.
Speaker 2 (38:03):
I don't you know, I'm just amazing. I just learned
the difference of the color of the bags today. I
don't even difference. No, I didn't know either. I just
looked at the price. Well, we'll get the medium price
stuff that should be the good stuff.
Speaker 1 (38:13):
There you go, everybody's learning stuff today. This is the
Creative Construction of Wisconsin Home Improvement Show on Fox Sports
ninety twenty and your iHeart Radio app. Welcome back to
the Creative Construction of Wisconsin Home Improvement Show on Fox
Sports ninety twenty and your iHeart Radio App. As always,
coming live from the Donovan and Jordansten Heating and Cooling Studios.
(38:36):
I'm Mike mcgiver alongside Big o' m ns, the owner
of Creative Construction of Wisconsin, and our special guests John
and Amber Ettley. They are the water geeks. The water
doctors go to H two O doctors dot com. H
two oh doctors dot com.
Speaker 3 (38:52):
Big Easter plans by the way.
Speaker 2 (38:54):
Yeah, but apparently we're not gonna be cooking stuff the
same way we thought were.
Speaker 3 (38:59):
No, we are not. We are not. Actually I'm bringing
some of the water that they brought.
Speaker 2 (39:04):
Say take some hand, put some water in a pan.
Don't touch that. What that? What that water?
Speaker 1 (39:09):
So I Easter? My wife does all the eggs.
Speaker 2 (39:13):
For the look your hard boiled legs.
Speaker 3 (39:16):
Hard boiled legs.
Speaker 2 (39:17):
Yeah, what kind of water to use for that?
Speaker 4 (39:19):
You would use reverse osmosis water?
Speaker 2 (39:22):
Yees see, I'm just I just apparently, I'm just I
can't go home anywhere safe. I come to your house,
I mean our case.
Speaker 1 (39:29):
Easter will come over and I bring all the six grandkids.
Speaker 4 (39:32):
And come on over. It's a big old party.
Speaker 1 (39:34):
So I do this thing with We have a son
and a daughter and their spouses, and my wife does
the eggs, the plastic eggs, and the kids find it.
I do a thing for the adults, and I'm changing
it up this this year. What I've done in the
past is I mark one through twenty five on plastic eggs,
and they'd open it up and inside be a slip
(39:57):
of paper and it was zero one five on twenty
fifty one hundred. And let's say they got a ten,
and if they wanted to go again, they'd pick another regon.
If it was a zero, the bank gets his money back,
or they can say I'm keeping the ten. Move on. Well,
this year, I'm doing a deal no deal thing. Okay,
so we're going to figure this out. I laugh all
(40:20):
the time because these kids all start arguing and yelling
at each other, and it's just my favorite it is,
and there it's all in it.
Speaker 2 (40:28):
Can I wait the next week we talk about you know,
when the cops came.
Speaker 6 (40:30):
The well, exactly what I was thinking.
Speaker 1 (40:33):
One time we did it where I hid the money
around our house, but they destroyed our house and the hundred.
I had hollowed out an ESPN book and put it
in and my son in law grabbed the book and
looked behind it, and my daughter in law grabbed the
book and looked behind it, and they couldn't find a hundred.
And my daughter grabbed the book, opened it. My son
(40:54):
was next to her and grabbed the hundred and said.
Speaker 3 (40:56):
Got it.
Speaker 1 (40:56):
She goes, no, I found it. Now they're fighting, so
give the meat one hundred. When they left, it took
me two days and my wife two days to put
our house back together. So I'm not doing that again.
Speaker 3 (41:07):
D it out in the yard.
Speaker 6 (41:09):
It's even more fun when it's raining for them.
Speaker 1 (41:11):
Well, now my wife's gonna say, we live in a condo,
we don't have a yard. Why don't you build me
a yard? And thank you? I appreciate that, and and
a basement for sure.
Speaker 6 (41:20):
Sounds like you're moving.
Speaker 2 (41:22):
No, No, I love that. Yeah, we had we had
Joe Mayroun a while ago. We're talking about him moving
to you.
Speaker 1 (41:30):
So when I set up this appointment, when can I
have you come out?
Speaker 6 (41:34):
So typically we're able to find times within a day
to three days, depending on your needs. Now that being said,
we also have customers that count us contact us and say, hey,
you know, we're we're building, we're under construction. We're doing
these things where we can't can't really think about it
for you know, a few weeks to a few months.
(41:55):
We also can do that because of our our production
schedule and because of how we work with builders. Also
we're scheduling stuff out nine, ten, twelve months out because
of their production schedule.
Speaker 1 (42:10):
And a typical appointment and the one that we're going
to have, yes, sir, either next week or in a
few weeks. How long is it just the conversation or
when you go out to you immediately do a home
water test or is it just we're going to sit
at the kits table. You're going to look at at
what would be available for us in this condom.
Speaker 6 (42:31):
So we start with the plumbing audit, where can things go?
How can things actually be put into the house. Then
we do that water test, because that water test is
crucial for us. What kind of water chemistry do we
have and what do we need to be able to
solve from there. Then we go, Okay, here are different
solutions and what do these different solutions actually do, and
(42:54):
how are they different in the world of water treatment
for you for your needs, so that you can make
that educated decision. Sometimes thirty minutes because people don't have
a lot of questions and have a good amount of education.
Other times that's an hour and a half, lots of questions,
lots of back and forth, a complicated scenario.
Speaker 1 (43:17):
Beautiful, Well let's do this first of all.
Speaker 3 (43:21):
Emver, it's so nice to meet you.
Speaker 1 (43:22):
I can tell you that even during the breaks when
John was in, we talked about you, and he's just
very grateful for the work that you do. And he said, look,
we're a team. And she's as big a geek about
water as I am, if not a little bit more,
do me a favor and let me know if there's
a time next week that we can do this. And
(43:45):
I'm saying this on the air. I said it last time, Hey,
I'll call you, and didn't, so now I'm saying, look,
my wife made short. The last thing she said to
me when I was leaving this morning is please ask
them if we can set up in point with them
so that they can come out and just give us
some options on what we can and can't do in
this in this condom.
Speaker 5 (44:06):
Definitely committed to you're you're committed now, so we're going
to get this appointments out one hundred percent.
Speaker 1 (44:12):
Guys, Happy Easter. I thank you for coming, and it's
really good to meet you. And John's always good to
see you and I learn a lot every time you
come in and on their website known as a water
nerd and snob by my friends, my passion is for
this company that started years ago. And again going back
to that first segment, I love the fact that you
spent some time with Bob Richter, who started this company
(44:34):
in nineteen eighty two, and you guys still he still
has interest in how his company is doing. And I
think that tells me a lot about who you guys
are and what this company is. Go to H two
O doctors dot com H two oh doctors dot com
and set up an appointment for this free in in
home water test and understand they're not coming out to
(44:55):
sell you anything. They'll give you all the all the
advice and knowledge and let you guys make the decision
say hello to Wayne for me. It's spent a long time.
I used to work with his wife. And please tell
them that I that I say hello, Bengo. Happy Easter
to you and your family.
Speaker 2 (45:10):
It's happy Eastern, ap Eastern.
Speaker 1 (45:12):
All right, I'll see you next Saturday. Following Saturday, I
won't but next Saturday. So that's going to be the Behowever,
by the way, the numbers are going to go through. Yeah,
we're going to get an addition on the building.
Speaker 3 (45:23):
That's awesome. There you go.
Speaker 1 (45:25):
This is the Creative Construction Wisconsin home improvement show on
Fox Sports ninety twenty and your iHeart radio app.
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