March 5, 2025 • 14 mins
Cincinnati Children's is where thousands of Americans have sought medical care for their families. My guest is Nurse Practitioner Amy DeToro who explains how the virtual visits work and what to do if you're unsure!
Emergency rooms and urgent cares are packed these days, with flu, covid, RSV, etc. So choosing to use the app when you need to see a doctor but it's not an EMERGENCY, is the fastest and safest way to have your child evaluated. The $48 fee pays for your visit, and if you need to be referred to urgent care or ER, that fee is refunded.
Video visits are meant to evaluate minor injuries and illnesses. If your child has a life-threatening emergency, call 911 or go to the emergency room immediately.
Open to anyone in Ohio, Kentucky or Indiana.
More info for CincyKids Health Connect
Emergency rooms and urgent cares are packed these days, with flu, covid, RSV, etc. So choosing to use the app when you need to see a doctor but it's not an EMERGENCY, is the fastest and safest way to have your child evaluated. The $48 fee pays for your visit, and if you need to be referred to urgent care or ER, that fee is refunded.
Video visits are meant to evaluate minor injuries and illnesses. If your child has a life-threatening emergency, call 911 or go to the emergency room immediately.
Open to anyone in Ohio, Kentucky or Indiana.
- Arm/leg pain after an injury
- Bites (animal, human, insect)
- Colds
- Cough, congestion, runny nose
- COVID-19 concerns
- Eye infections
- Fever (kids ages 2+)
- Flu-like symptoms
- Head injury without loss of consciousness
- Rashes/skin infection
- Skin injuries
- Vomiting, diarrhea, constipation
More info for CincyKids Health Connect
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
This week on Iheard Sinsey, Well, today, it's all about
our kids, taking care of them when they need.
Speaker 2 (00:07):
Us the most.
Speaker 3 (00:08):
The Sincy Kids Health Connect app is an app that
you can download on your phone, an iPad or a computer,
and then once you create an account, you can request
a visit.
Speaker 1 (00:18):
My first guest is from Cincinnati Children's Medical Center, Amy
de Toro. She's a nurse practitioner who treats children both
at urgent cares in the er and online.
Speaker 2 (00:28):
It's a virtual visit available to you.
Speaker 1 (00:31):
It's affordable, requires no insurance, and is available to treat
any child under eighteen online who have medical issues that
don't require an emergency visit.
Speaker 2 (00:41):
We'll tell you all.
Speaker 1 (00:41):
About their service, explain how it works, and more importantly,
how they help if your child requires escalated care.
Speaker 2 (00:48):
Now on Iheard Sinsey with Sandy Collins.
Speaker 1 (00:53):
Well, Hello, today's show is chalk full of information that
parents need, So I would suggest you grab your phone
or maybe even an old school pencil in the back
of an envelope to take down the helpful contacts that
we'll be featuring today here.
Speaker 2 (01:06):
On iHeart Cincy.
Speaker 1 (01:07):
But first, quickly, before I get started, I do want
to say right away. If you have thoughts of self harm,
call nine eight eight. That new three digit number is
available nationwide and it connects callers to local support. It's
a trained and caring friend on the other end of
nine eight eight who can help. That's nine eight eight.
Be sure to keep that number in your phone and
(01:30):
share it with everyone that you know. Now, let's get
to my conversation today about this terrible flu, cold, and
COVID season, which they say is the worst in our
region in fifteen years.
Speaker 2 (01:41):
Emergency rooms and urgent cares.
Speaker 1 (01:43):
Hospital beds all full, struggling with the influx of people
needing medical attention. So today we're bringing you all the
information about virtual urgent care visits when you need to
see a pediatric expert. Right away, let's meet my first guest. Hello,
Amy de Torah from Cincinnati Children's Hospital Medical Center.
Speaker 3 (02:02):
Hey, Sandy, I'm Amy Detro, one of the nurse practitioners
at Cincinni Children's an emergency medicine.
Speaker 1 (02:09):
I wanted to start with you know, we hear the
word nurse practitioner and for me, it's unclear how that
differs from a nurse or a doctor or a physician's assistant.
Could you clear that up for us before we get started.
Speaker 3 (02:23):
Yeah, sure, you can get a little confusing. So a
nurse practitioner is a registered nurse. It's typically a master's degree,
and you can specialize in a lot of areas. Most
of us are specialized in pediatrics, but there is some
family nurse practitioners here at Cincinnati Children's Board certified in pediatrics.
(02:48):
And each division within Cincinnati Children's has different roles. So
I guess I'll speak to my role in emergency medicine.
Speaker 4 (02:56):
So you know, at.
Speaker 3 (02:57):
Noon today, I'm going to go to the urgent care
and I'm going to be the only provider up there,
and I'm going to independently see every child that checks
into urgent care. See patients here, you know what's bringing
them in, whether that's.
Speaker 4 (03:14):
An injury or an illness, or another concern.
Speaker 3 (03:18):
Order appropriate testing sometimes that is X rays or imaging.
Also do procedures, so I do a lot of stitching
and sewing up cuts. It is a wonderful job to have, obviously,
and the fact that I'm able to work independently now
I do have access to the emergency room doctors downstairs.
(03:39):
If I have concerns or you know, somebody is a
little too sick to be an urgent care. We have
ways to get them to the appropriate place. I interpret
all of those tests and lab work and basically diagnose
patients and prescribe medicines that they need. We have physician
assistants numbers he medicine as well, very very similar roles.
(04:03):
They're just different Ohio laws for certain things, but essentially
we are doing the same thing.
Speaker 1 (04:11):
Yeah, yeah, we've been seeing so many parents now the flu.
We just got some flu numbers this morning that hospitalizations
in Cincinnati have doubled just in the last week, over
three hundred people hospitalized. As of last week was one
hundred and fifty. So we're going to talk about an
alternative to actually going to the hospital or going to
an urgent care. But what's it look like they're in
(04:31):
the Cincinnati We're.
Speaker 3 (04:33):
Still seeing a lot of influenza A. We have a
system at sin Sina Children, so it's called What's Bugging Us,
so we can see the numbers each week of what
is prevalent in our community. So influenza A, RSV, and
COVID still, but influenza is the big one.
Speaker 1 (04:52):
COVID is shared differently than RSV and the flu. If
I remember correctly from my pandemic days, it wasn't like
on the countertops and such and touching things.
Speaker 2 (05:07):
It was more in the air. Is that correct?
Speaker 4 (05:09):
Yeah.
Speaker 3 (05:10):
COVID nineteen is definitely still more contagious than influenza and RSV,
but still it's transmitted by you know, droplet and respiratory.
So being close to somebody coughing, sharing drinks close proximity.
Speaker 2 (05:28):
Will expose you to care.
Speaker 4 (05:31):
Yes, it will definitely expose you.
Speaker 1 (05:33):
Yeah, So instead of going to the emergency room or
the urgent care, there is an option that I wanted
to share with our audience, the sense of Kids Health
Connect app, which allows for virtual visits. I'm a nuts
and bolts kind of person, Amy, I like to know
how does this work?
Speaker 2 (05:51):
What do I need?
Speaker 1 (05:53):
Can I do it on a phone? Can I do
it on a iPad? Do I have to have a
computer at all? Do I have to have insurance? How
do I get start? So let's just if you can.
I fear a lot at you there, But just to
kind of explain the sincey Kids Health Connect app and
how to use it for your kids this flu season.
Speaker 3 (06:13):
Yeah, So the SINCI Kids Health Connect app is an
app that you can download on your.
Speaker 4 (06:18):
Phone, an iPad or a computer.
Speaker 3 (06:22):
You basically will create an account and then once you
create an account, you can request a visit. We will
see children seventeen years of age or younger in Ohio, Kentucky,
or Indiana.
Speaker 4 (06:37):
You have to be in those states to do the visit.
Speaker 3 (06:41):
So our nurse practitioners are only licensed in Ohio, Kentucky,
and Indiana.
Speaker 1 (06:47):
So if you're in Cleveland, you can sign up for
the Sincy Health Connection.
Speaker 3 (06:50):
Sue.
Speaker 4 (06:51):
Yeah, we actually have people call.
Speaker 3 (06:53):
I'm always quite impressed how far people are away from
Cincinnati that will we'll call us for help. The cost
is a flat forty eight dollars, so you do not
have to have insurance.
Speaker 2 (07:05):
And you don't have to have a family doctor.
Speaker 1 (07:07):
You don't have to have any other connections other than
just I need help right now.
Speaker 2 (07:13):
Yep, gotcha, Yep.
Speaker 3 (07:15):
The nurse practitioners at Cincinnati Children's are available from six
in the morning until ten at night. The service is
twenty four hours from ten at night to six in
the morning. We utilize a teledoct service to help service
our families in the overnight hours, but in the hours
of six am to ten pm, you'll get a hold
(07:35):
of somebody like myself who will see your child. There
is a list on the Sincy Kids Health connect app
of the types of illnesses that we will see.
Speaker 4 (07:48):
There is some.
Speaker 3 (07:49):
Limitation to know what we can do on telemedicine, so
it's very important to look at that list and you know,
make sure your child is fitting in with those types
of illnesses and problems so we can best help you.
Speaker 1 (08:05):
If you don't know what your kid has got going on,
it's better to have a visit and then if something
happens that you can't be served there, what happens next.
Speaker 4 (08:17):
Yeah, so that's a great question.
Speaker 3 (08:19):
There are some people that definitely call and they're like,
I'm not sure where to go or if I need
to be seen, and we are always happy to help.
So if we hear your story, if we hear about
your child's illness and we think, oh, man, I think
your kid probably needs to be seen, we will help
get you to the right place. We have our urgent cares.
(08:41):
We have several neighboring urgent cares and urgent care down
in Cincinnati and also at the Liberty location. We can
help even set up urgent care has to save my spot.
Put yourself in line in the urgent care so you're
waiting less in the waiting room, so we can help
you do that if we feel like that needs to
(09:02):
be done.
Speaker 4 (09:02):
If we feel like you need to be in the
emergency department, we will tell you that.
Speaker 3 (09:06):
If we are asking you to be seen in person,
we will refund.
Speaker 2 (09:10):
Your visits so you will not that's a big.
Speaker 3 (09:13):
Pay for that, because sometimes people are often like, I'm
going to pay for this, and then I'm going to
pay again to go to the urgent care. So you
will be refunded if we feel like we are unable
to fully help you on for Chorge.
Speaker 2 (09:26):
It's here.
Speaker 1 (09:27):
That was the thing that made me say, oh my gosh,
this really is something that you have to be able
to use as a parent, because you don't know. I
have a baby who is now twenty five, and she
would hate it if she heard me say that. And
the first time we ever had a problem, we felt
(09:48):
it was just not a big deal. Her eye was swollen,
and took her to the pediatrician and the pediatrician said,
you need to get her to the er.
Speaker 2 (09:57):
Now.
Speaker 1 (09:58):
We're going to send her to directly to the floor
you don't even have to go through the emergency room
and she needs emergency help, and we're like, what are
you talking about? And here there was a concern about
a brain infection or an eye infection. So as apparent
you just have no idea whether it's serious or not.
And the idea of hey, forty eight bucks and I
can figure out what's going on with my kid, and
(10:20):
if we need to go to the doctor, I don't
have to pay any more than that.
Speaker 2 (10:23):
They'll refund.
Speaker 1 (10:23):
It is a big, big plus, especially for so many
low income folks here in the Tri State where prices
are just through the roof. Anyway, Obviously, if you kid's
broken a bone, you're not gonna be able to help
out on the app. So let's just kind of go
over that list if you would.
Speaker 3 (10:40):
Yeah, So I would say probably top two things that
we see on Virtual Urgent Care is pink eye, which
is perfect for the service without the swelling that you
were talking about swelling real eye. But pink eye and
rashes are the two biggest reasons people call us.
Speaker 2 (10:59):
Wow.
Speaker 3 (11:00):
Obviously we do cold symptoms with some limitations. If you've
had a prolonged cough or you've had prolonged fever, then
ideally we would want you to be seen in person,
but we do have the ability to do testing as well.
So if your child has a sore throat and you're
concerned that they have strep, you can call us.
Speaker 4 (11:20):
We can order a strep test.
Speaker 3 (11:22):
We would send you into your nearest open Cincinnati Children's lab.
You walk in, you tell them I have an order
for a strip test, and the strep test gets performed.
Once we know the results, we will call families back
and we will also call in prescriptions if that is
(11:43):
what is indicated based on the test that we do.
Speaker 1 (11:45):
If you just joined us, I'm talking with Amy de
Toro and she is a nurse practitioner at Cincinnati Children's.
We're talking about the app called since A Kids Health Connect,
which will connect you virtually to a nurse practitioner and
the medical staff at Cincinnati Children's to help you decide
if your child needs further care or can be diagnosed
(12:08):
over this virtual network. So it works on cell phones,
Does it work on do you have the iPad version
as well and the tablets and things like that also computers. Yeah,
And then you just create an account and you can
be seen what do you suggest for parents right now
to protect their kids from getting the flu, RSV, COVID.
Speaker 3 (12:31):
The number one prevention of any of those illnesses is
good hand washing, So you know, washing hands before you eat,
when kids get home from school, anytime you're out in
public and you're coming back, washing your hands is going
to help you the most.
Speaker 2 (12:48):
That sounds like a deal.
Speaker 1 (12:49):
And I've gone to the groceries seeing a lot of
people wearing their masks again and trying to protect themselves
and protect others, and I think that's a smart thing.
We probably still have some tucked away in the in
the drawer by the front door where you can grab
it and protect yourself. So anything else amy you want
to pass along to our audience.
Speaker 4 (13:08):
I appreciate you having me come on.
Speaker 3 (13:11):
It's great for families in Cincinnati and the Tri state
area to know you know that this is available for you.
We're always happy to help, and you know if we
can't help, we will get you to the right place.
Speaker 1 (13:24):
So once again, that's an app that you can download
from your app store. It's Sincy Kids Health Connect the
app there, fill out an account, get an appointment, and
get your child's issue dealt with and you'll of course
be able to look there on the app to see
if your child needs to go to the er, the
urgent care before booking that appointment. So Amy, thank you
(13:46):
so much for what you do. Thanks for taking care
of our little ones.
Speaker 2 (13:49):
It is.
Speaker 1 (13:51):
Children's hospitals are the most amazing places, and until you
need it, you don't realize how special the people are
that work there, the safety that parents feel once you
hand over your child to these folks that are going
to take care of them.
Speaker 2 (14:05):
So thank you very.
Speaker 4 (14:06):
Much, Thank you, Sandy, I appreciate it.
Speaker 1 (14:10):
Now for more on that app go to the Cincinnati
Children's website Sinsy Kids Health Connect to get all your
questions answered. Coming up next, how do you help a
child who may be thinking of ending their life.
Speaker 3 (14:25):
When we come together and we have this response after
our suicide, ultimately that turns into prevention.
Speaker 2 (14:32):
This is iHeart, Cinsey
This week on Iheard Sinsey, Well, today, it's all about
our kids, taking care of them when they need.
Speaker 2 (00:07):
Us the most.
Speaker 3 (00:08):
The Sincy Kids Health Connect app is an app that
you can download on your phone, an iPad or a computer,
and then once you create an account, you can request
a visit.
Speaker 1 (00:18):
My first guest is from Cincinnati Children's Medical Center, Amy
de Toro. She's a nurse practitioner who treats children both
at urgent cares in the er and online.
Speaker 2 (00:28):
It's a virtual visit available to you.
Speaker 1 (00:31):
It's affordable, requires no insurance, and is available to treat
any child under eighteen online who have medical issues that
don't require an emergency visit.
Speaker 2 (00:41):
We'll tell you all.
Speaker 1 (00:41):
About their service, explain how it works, and more importantly,
how they help if your child requires escalated care.
Speaker 2 (00:48):
Now on Iheard Sinsey with Sandy Collins.
Speaker 1 (00:53):
Well, Hello, today's show is chalk full of information that
parents need, So I would suggest you grab your phone
or maybe even an old school pencil in the back
of an envelope to take down the helpful contacts that
we'll be featuring today here.
Speaker 2 (01:06):
On iHeart Cincy.
Speaker 1 (01:07):
But first, quickly, before I get started, I do want
to say right away. If you have thoughts of self harm,
call nine eight eight. That new three digit number is
available nationwide and it connects callers to local support. It's
a trained and caring friend on the other end of
nine eight eight who can help. That's nine eight eight.
Be sure to keep that number in your phone and
(01:30):
share it with everyone that you know. Now, let's get
to my conversation today about this terrible flu, cold, and
COVID season, which they say is the worst in our
region in fifteen years.
Speaker 2 (01:41):
Emergency rooms and urgent cares.
Speaker 1 (01:43):
Hospital beds all full, struggling with the influx of people
needing medical attention. So today we're bringing you all the
information about virtual urgent care visits when you need to
see a pediatric expert. Right away, let's meet my first guest. Hello,
Amy de Torah from Cincinnati Children's Hospital Medical Center.
Speaker 3 (02:02):
Hey, Sandy, I'm Amy Detro, one of the nurse practitioners
at Cincinni Children's an emergency medicine.
Speaker 1 (02:09):
I wanted to start with you know, we hear the
word nurse practitioner and for me, it's unclear how that
differs from a nurse or a doctor or a physician's assistant.
Could you clear that up for us before we get started.
Speaker 3 (02:23):
Yeah, sure, you can get a little confusing. So a
nurse practitioner is a registered nurse. It's typically a master's degree,
and you can specialize in a lot of areas. Most
of us are specialized in pediatrics, but there is some
family nurse practitioners here at Cincinnati Children's Board certified in pediatrics.
(02:48):
And each division within Cincinnati Children's has different roles. So
I guess I'll speak to my role in emergency medicine.
Speaker 4 (02:56):
So you know, at.
Speaker 3 (02:57):
Noon today, I'm going to go to the urgent care
and I'm going to be the only provider up there,
and I'm going to independently see every child that checks
into urgent care. See patients here, you know what's bringing
them in, whether that's.
Speaker 4 (03:14):
An injury or an illness, or another concern.
Speaker 3 (03:18):
Order appropriate testing sometimes that is X rays or imaging.
Also do procedures, so I do a lot of stitching
and sewing up cuts. It is a wonderful job to have, obviously,
and the fact that I'm able to work independently now
I do have access to the emergency room doctors downstairs.
(03:39):
If I have concerns or you know, somebody is a
little too sick to be an urgent care. We have
ways to get them to the appropriate place. I interpret
all of those tests and lab work and basically diagnose
patients and prescribe medicines that they need. We have physician
assistants numbers he medicine as well, very very similar roles.
(04:03):
They're just different Ohio laws for certain things, but essentially
we are doing the same thing.
Speaker 1 (04:11):
Yeah, yeah, we've been seeing so many parents now the flu.
We just got some flu numbers this morning that hospitalizations
in Cincinnati have doubled just in the last week, over
three hundred people hospitalized. As of last week was one
hundred and fifty. So we're going to talk about an
alternative to actually going to the hospital or going to
an urgent care. But what's it look like they're in
(04:31):
the Cincinnati We're.
Speaker 3 (04:33):
Still seeing a lot of influenza A. We have a
system at sin Sina Children, so it's called What's Bugging Us,
so we can see the numbers each week of what
is prevalent in our community. So influenza A, RSV, and
COVID still, but influenza is the big one.
Speaker 1 (04:52):
COVID is shared differently than RSV and the flu. If
I remember correctly from my pandemic days, it wasn't like
on the countertops and such and touching things.
Speaker 2 (05:07):
It was more in the air. Is that correct?
Speaker 4 (05:09):
Yeah.
Speaker 3 (05:10):
COVID nineteen is definitely still more contagious than influenza and RSV,
but still it's transmitted by you know, droplet and respiratory.
So being close to somebody coughing, sharing drinks close proximity.
Speaker 2 (05:28):
Will expose you to care.
Speaker 4 (05:31):
Yes, it will definitely expose you.
Speaker 1 (05:33):
Yeah, So instead of going to the emergency room or
the urgent care, there is an option that I wanted
to share with our audience, the sense of Kids Health
Connect app, which allows for virtual visits. I'm a nuts
and bolts kind of person, Amy, I like to know
how does this work?
Speaker 2 (05:51):
What do I need?
Speaker 1 (05:53):
Can I do it on a phone? Can I do
it on a iPad? Do I have to have a
computer at all? Do I have to have insurance? How
do I get start? So let's just if you can.
I fear a lot at you there, But just to
kind of explain the sincey Kids Health Connect app and
how to use it for your kids this flu season.
Speaker 3 (06:13):
Yeah, So the SINCI Kids Health Connect app is an
app that you can download on your.
Speaker 4 (06:18):
Phone, an iPad or a computer.
Speaker 3 (06:22):
You basically will create an account and then once you
create an account, you can request a visit. We will
see children seventeen years of age or younger in Ohio, Kentucky,
or Indiana.
Speaker 4 (06:37):
You have to be in those states to do the visit.
Speaker 3 (06:41):
So our nurse practitioners are only licensed in Ohio, Kentucky,
and Indiana.
Speaker 1 (06:47):
So if you're in Cleveland, you can sign up for
the Sincy Health Connection.
Speaker 3 (06:50):
Sue.
Speaker 4 (06:51):
Yeah, we actually have people call.
Speaker 3 (06:53):
I'm always quite impressed how far people are away from
Cincinnati that will we'll call us for help. The cost
is a flat forty eight dollars, so you do not
have to have insurance.
Speaker 2 (07:05):
And you don't have to have a family doctor.
Speaker 1 (07:07):
You don't have to have any other connections other than
just I need help right now.
Speaker 2 (07:13):
Yep, gotcha, Yep.
Speaker 3 (07:15):
The nurse practitioners at Cincinnati Children's are available from six
in the morning until ten at night. The service is
twenty four hours from ten at night to six in
the morning. We utilize a teledoct service to help service
our families in the overnight hours, but in the hours
of six am to ten pm, you'll get a hold
(07:35):
of somebody like myself who will see your child. There
is a list on the Sincy Kids Health connect app
of the types of illnesses that we will see.
Speaker 4 (07:48):
There is some.
Speaker 3 (07:49):
Limitation to know what we can do on telemedicine, so
it's very important to look at that list and you know,
make sure your child is fitting in with those types
of illnesses and problems so we can best help you.
Speaker 1 (08:05):
If you don't know what your kid has got going on,
it's better to have a visit and then if something
happens that you can't be served there, what happens next.
Speaker 4 (08:17):
Yeah, so that's a great question.
Speaker 3 (08:19):
There are some people that definitely call and they're like,
I'm not sure where to go or if I need
to be seen, and we are always happy to help.
So if we hear your story, if we hear about
your child's illness and we think, oh, man, I think
your kid probably needs to be seen, we will help
get you to the right place. We have our urgent cares.
(08:41):
We have several neighboring urgent cares and urgent care down
in Cincinnati and also at the Liberty location. We can
help even set up urgent care has to save my spot.
Put yourself in line in the urgent care so you're
waiting less in the waiting room, so we can help
you do that if we feel like that needs to
(09:02):
be done.
Speaker 4 (09:02):
If we feel like you need to be in the
emergency department, we will tell you that.
Speaker 3 (09:06):
If we are asking you to be seen in person,
we will refund.
Speaker 2 (09:10):
Your visits so you will not that's a big.
Speaker 3 (09:13):
Pay for that, because sometimes people are often like, I'm
going to pay for this, and then I'm going to
pay again to go to the urgent care. So you
will be refunded if we feel like we are unable
to fully help you on for Chorge.
Speaker 2 (09:26):
It's here.
Speaker 1 (09:27):
That was the thing that made me say, oh my gosh,
this really is something that you have to be able
to use as a parent, because you don't know. I
have a baby who is now twenty five, and she
would hate it if she heard me say that. And
the first time we ever had a problem, we felt
(09:48):
it was just not a big deal. Her eye was swollen,
and took her to the pediatrician and the pediatrician said,
you need to get her to the er.
Speaker 2 (09:57):
Now.
Speaker 1 (09:58):
We're going to send her to directly to the floor
you don't even have to go through the emergency room
and she needs emergency help, and we're like, what are
you talking about? And here there was a concern about
a brain infection or an eye infection. So as apparent
you just have no idea whether it's serious or not.
And the idea of hey, forty eight bucks and I
can figure out what's going on with my kid, and
(10:20):
if we need to go to the doctor, I don't
have to pay any more than that.
Speaker 2 (10:23):
They'll refund.
Speaker 1 (10:23):
It is a big, big plus, especially for so many
low income folks here in the Tri State where prices
are just through the roof. Anyway, Obviously, if you kid's
broken a bone, you're not gonna be able to help
out on the app. So let's just kind of go
over that list if you would.
Speaker 3 (10:40):
Yeah, So I would say probably top two things that
we see on Virtual Urgent Care is pink eye, which
is perfect for the service without the swelling that you
were talking about swelling real eye. But pink eye and
rashes are the two biggest reasons people call us.
Speaker 2 (10:59):
Wow.
Speaker 3 (11:00):
Obviously we do cold symptoms with some limitations. If you've
had a prolonged cough or you've had prolonged fever, then
ideally we would want you to be seen in person,
but we do have the ability to do testing as well.
So if your child has a sore throat and you're
concerned that they have strep, you can call us.
Speaker 4 (11:20):
We can order a strep test.
Speaker 3 (11:22):
We would send you into your nearest open Cincinnati Children's lab.
You walk in, you tell them I have an order
for a strip test, and the strep test gets performed.
Once we know the results, we will call families back
and we will also call in prescriptions if that is
(11:43):
what is indicated based on the test that we do.
Speaker 1 (11:45):
If you just joined us, I'm talking with Amy de
Toro and she is a nurse practitioner at Cincinnati Children's.
We're talking about the app called since A Kids Health Connect,
which will connect you virtually to a nurse practitioner and
the medical staff at Cincinnati Children's to help you decide
if your child needs further care or can be diagnosed
(12:08):
over this virtual network. So it works on cell phones,
Does it work on do you have the iPad version
as well and the tablets and things like that also computers. Yeah,
And then you just create an account and you can
be seen what do you suggest for parents right now
to protect their kids from getting the flu, RSV, COVID.
Speaker 3 (12:31):
The number one prevention of any of those illnesses is
good hand washing, So you know, washing hands before you eat,
when kids get home from school, anytime you're out in
public and you're coming back, washing your hands is going
to help you the most.
Speaker 2 (12:48):
That sounds like a deal.
Speaker 1 (12:49):
And I've gone to the groceries seeing a lot of
people wearing their masks again and trying to protect themselves
and protect others, and I think that's a smart thing.
We probably still have some tucked away in the in
the drawer by the front door where you can grab
it and protect yourself. So anything else amy you want
to pass along to our audience.
Speaker 4 (13:08):
I appreciate you having me come on.
Speaker 3 (13:11):
It's great for families in Cincinnati and the Tri state
area to know you know that this is available for you.
We're always happy to help, and you know if we
can't help, we will get you to the right place.
Speaker 1 (13:24):
So once again, that's an app that you can download
from your app store. It's Sincy Kids Health Connect the
app there, fill out an account, get an appointment, and
get your child's issue dealt with and you'll of course
be able to look there on the app to see
if your child needs to go to the er, the
urgent care before booking that appointment. So Amy, thank you
(13:46):
so much for what you do. Thanks for taking care
of our little ones.
Speaker 2 (13:49):
It is.
Speaker 1 (13:51):
Children's hospitals are the most amazing places, and until you
need it, you don't realize how special the people are
that work there, the safety that parents feel once you
hand over your child to these folks that are going
to take care of them.
Speaker 2 (14:05):
So thank you very.
Speaker 4 (14:06):
Much, Thank you, Sandy, I appreciate it.
Speaker 1 (14:10):
Now for more on that app go to the Cincinnati
Children's website Sinsy Kids Health Connect to get all your
questions answered. Coming up next, how do you help a
child who may be thinking of ending their life.
Speaker 3 (14:25):
When we come together and we have this response after
our suicide, ultimately that turns into prevention.
Speaker 2 (14:32):
This is iHeart, Cinsey
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