What's Best For the Owner

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Episode Transcript

(00:10):
Thirty w ib A Madison in themorning and ask the expert joined this morning.
Bye, Josh Cowitz, owner ofLegacy Exteriors website Legacy Dashexteriors dot com.
That's Legacy dash Exteriors dot Com.Telephone number six O eight two two
one three thousand. That's two twoone three thousand. Josh. How you
doing today? I'm doing fine.How are you? I'm doing really well.

(00:34):
We've got We've got quite the conversationahead involving Uh, we're talking about
some commercial projects and something I sawon right away A bunch of red flags
went up to the point that,uh, who do I call when I've
got a question about things when itcomes to roofing. I called Josh Cowitz
and send them a text say whatthe heck's here? So we're going to
talk about something very interesting I saw. But first and foremost I don't know,

(00:55):
and maybe I missed it in theforecast, but I didn't hear anything
about the potential yesterday for heyal andwho knows that stuff can come out of
the blue, and it's very interesting. I know you've shared with me in
the past some of the cool appsyou have that show where hail happens,
and it's always like these like verylike these narrow bands, and some areas
get hit really really hard. Incase in point, yesterday, east side

(01:18):
of Madison and sun Prairie just gotwalloped by huge hailstones. Yes it did.
I didn't hear any forecasts for iteither, But I can't say that
I'm disappointed. No, and yeah, but yeah, you're right, it's
I just get We just got ourhail maps back this morning, and they

(01:41):
are, you know, like yousaid, then bands. You can see
exactly where the haale moved through thearea. You can see how big it
was when it fell. And there'spockets of Madison, kind of downtown is
a pocket, and then east sideof Madison's pocket, some Prairie, Marshall,

(02:06):
Watertown, and Waterloo. I thinkit's kind of all on that line.
Gee. One of the things I'velearned from you, and I guess
it makes perfect sense, is fora homeowner, for just just us regular
folks, hail damage can be tricky. You know, if it's your siding,
for example, you might notice DNSor those type of things. But

(02:29):
but oftentimes, like if it's yourif it's your roof, you you often
can't tell that there's been any typeof damage with the naked eye. And
one of the great things about havinghaving the folks from Legacy six years having
your team out, you can doan inspection. You can do that checkacy
was their damage. So if you'rein one of those areas, you know,
a lot of folks probably driving homefrom work, are still at work,

(02:51):
may not even realize they got hitwith hail. You definitely want to
have your roof inspected, don't you. Absolutely, I as a homeowner,
you should never you know, goat the situation alone and uh, you're
you know, a contractor that's experiencedin kale inspections and what the insurance company

(03:14):
is looking for and all those thingsyou know, but still before you ever
file a claim, you can havethat contractor inspect your home. You know,
not only your sighting, which likeyou said, can be obvious,
but sometimes it isn't obvious even onsighting. Depending on the type of sighting

(03:34):
that you have. Sometimes you mighthave to wet the sighting so you can
see those dents that come up whenit when it gets wet, your gutters,
down spouts, even your window frames. So some people, you know,
it might not be aware. Butif you're if a hail impacts the
window frame area, it could actuallyyou're kind of a you're you're entitled to

(03:59):
a whole new window because eventually thatgas could seep out and now you've got
window problems and then along with yourroof. Like you said, a lot
of times damages and just visible andyou need to know, okay, how
much okay, I have damage?How much damage do I have to have
in order for it to you know, go go further or you know,

(04:26):
if you have one or two hits, you know, that's not going to
warrant a call to the insurance company. But if, if, if,
if it does get to the pointwhere that contractor states that it's worth filing
a claim, then the inspection processwith the insurance company is not something that
you want done without your contractor.Uh, they're doing the inspection together and

(04:50):
that's it. And that's an importantthing too. As we talked this morning
with Josh Gowitz of Legacy Exteriors,the website Legacy dash Exteriors dot com.
That's Legacy Dash Exterior dot com.Teleph number six O Waight two two one
three thousand, that's two two onethree thousand. Like anything, you want
to make sure you have somebody that'sthat's really working for you and with you
and as your best interest in mind, nothing against the insurance companies, but

(05:14):
the reality is the more they find, the more of a check they've got
to right. So there is notagain not saying it's malicious, it's not
saying that, but the reality isthey're seeing things maybe a little bit differently
than you, as a homeowner mightsee things. And you certainly want things
to restore back to the way theywere before, and of course the insurance

(05:34):
company wants to follow their contractual obligations. And again that's the importance of having
somebody they're looking out for you aswell, and that's why you want to
pick up phone. Gave a callLegacy Exteriors this morning six OA two two
one three thousand. That's two twoone three thousand. Before we get to
some of the commercial projects that youguys do at Legacy Exteriors, just one
more question about hail damage and kindof going specifically to your roofs, your

(05:58):
shingles. I know when we talkabout roofing, we often talk about the
system. We talk about. It'smore than what you see it's more than
those those beautiful shingles on your roof. There's a lot to it. And
again I think for homeowners, wecan look up there where our naked eye
things may look totally fine. Butas you were talking about things like windows
and potential damage there a siding,I think, what if there's some damage

(06:20):
to some of the other areas ofyour roof and your team is trained and
identifying those type of things, right, and you know, hail might impact
of roof and if and if youdon't get it replaced right away, it
might not show up as damage fora couple of years. So those manuals

(06:41):
will be in that impact area willeventually release and go and then leave your
roof unprotected in areas. So that'swhy it's important to get that roof inspected,
get that if it is damage,get that rough replaced. But to
your point about the insurance companies,why it's so important to have a contractors

(07:04):
kind of your middle band. Yeah, right, and they're on your side.
They're going to try to put youback whole and negotiate with the insurance
company and nothing like you said,nothing against the insurance company, but a
lot of times what will happen.Is maybe something gets labeled as damaged,

(07:25):
but the contractor is there to say, well, in order for us to
prepare that damage area, this andthis has to happen and so and that
might be not be something that theinsurance company is kind of thinking about.
So it's it's it's definitely a youknow, a talking back and forth of
Okay, this is labeled damage.How do we get the homeowner whole?

(07:49):
What needs to be done in orderfor that to happen. That's really important
to you as you talk about yourbiggest investment, protecting it, not only
making it look great, but makingsure that it's going to last a lifetime.
Again, insurance, you're paying forinsurance, make sure when you need
to use that coverage, you areusing that coverage. Today is day to
pick up phone game a call again, especially if you were in those areas
hit by Hale. You want tohave your roof inspected by the folks at

(08:11):
Legacy Exteriors TELFH number six O eighttwo two one three thousand. That's two
two one three thousand. Speaking ofmaking that call, I know we've got
a lot of business owners, alot of folks that are in the real
estate business, maybe commercial properties andothers. One of the things you want
to keep in mind, of course, with Legacy Exteriors is yes, they
do a lot of residential roofs,but also roofing, siding, all that

(08:31):
stuff they do on commercial properties aswell. And over the weekend, Josh
I shared with you some photos ofa place that I actually do quite a
bit of business with, and Iwas absolutely shocked by what I saw going
on. It's a business with avery large roof, very very high up
off the ground, and I driveby, I'm on my way into work,

(08:54):
and I look over and I seeobviously roofing crews on the roof doing
work, which I expected, andI look closer, I noticed not one
of them is wearing any type ofsafety anything. And as somebody that's as
a matter of fact, I'll goa little further about this business. I'm
actually a member of this business.Part of part of being part of it
is there's a membership part of it. And I thought, oh my god,

(09:15):
if somebody were to fall, theliability or the lawsuit that could be
there. It looked terrible for thebusiness to see those those people up there
and not protected, not say anybodywould right away go, oh my gosh,
that is that is a horrible,horrible thing to see. And I
sent you those pictures and and yousaid, oh my gosh, that is
you had you had a similar reactionto me. And then you also mentioned
they should have given you a call. And that's one of the great things

(09:37):
about about as we talk about thedifferent things you guys do at Legacy Exteriors,
is roofs for residential done right,but also commercial properties, all different
roofing types for commercial whether it's flator whether it's shingled roofing. You guys
do all of that Legacy Exteriors,and you do it right, not just
by the by the by the product, but right by your by your workers

(09:58):
as well. Right. What thething that I found the most troubling when
I tapped and zoomed in on yourpicture, yes, was the what seemed
to be twelve year old yep.Yeah, uh that I had to like
do a double thing. I waslike, am I seeing that right?

(10:18):
Yeah? Pretty much, I'm seeingthat right. Yeah. But yes,
we do everything exterior, it's notjust residential. Probably fifty percent of our
business we do is in the commercialend of things. So anything exterior of
the property that's Upper Alley. We'vebeen and we talk a lot about asphalt

(10:46):
roofs, which you know, forgood reason. We're you know, a
GAF Master League contractor, so wedo a ton of asphalt roofing. But
some people might not realize, likeon the commercial end of things like rubber
roofing t PO, you know,the flat work that's a big part of
our business as well. I meanwe are a full service exterior company's full

(11:11):
service rooking company. You use sometechnical term there, TPO. What are
we talking about there, TPO?So like ep DM or TPO. Those
are just different types of you know, flat roof. Like some people might
look at them and call them arubber roof. Okay, yep, that
would be me. So that's justthose are just different, you know,

(11:35):
materials that are going to be usedup there and uh maybe different applications of
how to install them. But it'sfor flat work flat roof Josh, as
we talk about that again, goingback to I would be one of those
people that just all of them there'sit's a rubber roof, They're all the
same. Is that part of it? I know we talk with with residential
the different you know, having theright product for the right application. Are

(11:58):
there certain types of you talk aboutworking on commercial and like flat roofs for
example, Are there are there certaintypes of materials or certain types of of
of rubber plastics that are that arebetter for different types of environments or different
types of projects, different types ofjobs. Yeah, I think so,
you know, depending on what youhave going on there there there might be

(12:22):
a different ways of doing things anddepending on what you're going to use that
space for. So we talked alittle bit about flatwork. A lot of
things that we've been doing lately isturning that rubber roof into an outdoor living
space, so like almost like adeck. And I think some people are

(12:45):
familiar with the floating deck on topof a black rubber roof. Yes,
well that that's not necessarily ideal anddefinitely not what that roof is designed for.
But there's a product out there calleddeck Tech that we've been doing a
ton of and it's a rubber roofthat's made for using it as an outdoor

(13:09):
space. So it's quite a bitthicker than any pedium regular rubber roof.
It's actually decorative, so you canget it in a lot of different profiles,
and you can get it to whereit looks like a marble floor or
a woodplank floor, so you canget it, you know, more esthetically

(13:33):
pleasing. And when those areas arethose people that are using it for an
outdoor space. So yeah, itjust really depends on what you are trying
to accomplish up there, and thatwould kind of steer us in the right
direction as far as what product weare going to possibly use. That is
a it's just a super cool Ihadn't even thought about, you know,

(13:56):
we talk I know, I thinka lot of times in there, in
like the real estate, a lotof folk you know, staying at home
and finding better ways and more efficientways to utilize their own property. I
know when we talk about things likefour seasoned sun rooms and really for your
home being able to really expand andmaximize that space. I hadn't even thought
about the commercial side you mentioned,you know, as people are taking better
making better use of that space andsaying, you know what, we love

(14:18):
our businesses location, We're going todo things like deck tech and that stuff.
I even thought about that. Iwant to talk to you a little
bit more about commercial talk about alittle about bidding and those type of things.
We'll do that with Josh Gowitz injust a moment. In the meantime,
if you are in that hail area, or if you've ever got questions
about your home, anything that youcan see from the outside, whether it's
the roof, of the siding,the windows, the gutters, all of
that stuff, Josh and his teamwould love to help you all. I

(14:39):
get to pick up phone gamme acall six O eight two two one three
thousand. That's two two one threethousand. The website Legacy Dashexteriors dot com.
That's Legacy Dash Exteriors dot com.We're going to continue our conversation with
Josh next as ask the Experts withLegacy Exteriors continues right here thirteen ten WIBA

(15:09):
thirteen ten double UI be Madison inthe morning and asking the experts. Hanging
out with Josh Gowit's owner at LegacyExterior So website Legacy dash xteriors dot com.
That's Legacy Dash Exteriors dot com.DOLFH number six O eight two two
one three thousand, that's two twoone three thousand. And as we're talking
a little bit about some of thecommercial projects you guys work on, Josh.

(15:31):
And one of the important things Iknow on the residential side, you
always stress as you say, youknow, I don't have to you don't
have to make Legacy exteriors your onlycall. Just make sure you're one of
that that you get a fair chancethat folks have a chance to meet with
you and learn a little bit aboutwhat makes legacy exteriors so great and of
course gets you an opportunity to totake a look at that project. And

(15:52):
the same holds true for commercial projectsas well, is businesses should be contacting
you because one what's you're going tolearn, but also you'll be amazed at
what you guys are able to doit Legacy exteriors. Yeah, I think
when it comes to the exterior ofa location, whether it's residential or commercial,
but it's definitely worth having a callinto us just to see how different

(16:18):
the whole processes from the bidding process. It's more of a We definitely try
to make it more educational than sales. Yeah, And I think that's important
because there, as we already pointedout, there is a million ways to
do a specific project, and Ithink a lot of companies are going to

(16:42):
focus in on, you know,one thing and really try to just sell
that one thing, no matter whatthe application is going to be. And
we're not that way at all.I mean, if there's a better way
of doing things, or you know, if they have a different types of
use is that maybe another product isis going to be the better fit,

(17:04):
then we're going to talk about thatproduct product and and give that as an
option. That way, you gotall the information and you can choose the
right product for the that fits yourneeds. And I think that's how we
do things every single day, whetherit's residential or commercial. And I think

(17:26):
the homeowner or the business owner isreally going to see the difference and it's
it's amazing, as you mentioned,you know, is seeing the difference and
and and the working with the folksthat legacy therea is working with your team
going through that process. I thinkpeople are often also very much relieved,
whether again it's on the commercial sideor the residential side, very much relieved

(17:48):
that there's not I think sometimes andwe've talked about this on the show,
there's a lot of there's a lotof businesses that that part of their their
their process is pressure. Is theywant to put pressure on you to sign
today, do this all now.You don't want to wait now now,
now, get this stuff done.The great thing with legacy exteriors is there

(18:11):
is not there is there's no pressure. It's literally, here's what we have
to offer, here's the type ofwork that we do. Here's our est
here's here's the estimate, here's whathere's what's going to cost to get this
project done. We're not going topressure, you know, pressure you into
signing something today. As a matterof fact, I know the day of
you don't even have any type ofthing drawn up. But it's it's really
very much what's best for the bestfor the homeowner, best for the business

(18:34):
owner. And there is no pressure. There no And I think you know,
our business, our industry has alot of you know, it has
a bad wrap for for good reason, because what you're saying is true.
I mean a lot of companies aretheir sales process is predicated on immense amount
of pressure and do it today,discounts or you know, a million.

(18:59):
They start super am like, wellyou signed it, I'll give you five
grand off. You know that isthe complete opposite of what we do.
And what you said is true.We don't leave quotes with the homeowner that
day. It's not figured up thatday. So we go through the interview
process see exactly what the what theyou know, a person might want and

(19:21):
what we're going to be bidding,and then we put together the quote.
And the way our system is isI think you've seen it before, but
take roofing for an instance, thata roofing project is broken down into I
think fifteen sixteen different line items andit's even broken out to the nail,
so it's extremely clear on what we'redoing. Because I think a lot of

(19:48):
quotes out there that some companies aregiving are so vague on what they're actually
going to be doing and whether they'reactually going to be doing a certain thing
or not. And uh, that'sa little scary because you don't exactly know
if something's going to be done thatshould be done or if it's included in

(20:10):
the estimate. So the more openyou are, I think is better.
And I think if somebody saw oneof our estimates, I mean it is
clear as day is exactly what's happeningon that given project, and you mentioned
broken down to the nail. Notonly do homeowners like that, if you
have an insurance claim. Insurance companieslove to see the details as well,

(20:32):
and that's a great thing again,whether you whether you have concerns you at
your home about hail damage or anythingelse like that, or any other questions,
or you've got that commercial project thatyou're looking to have redone or updated.
Josh and the team at Legacy sixtiers, they will give you the
attention and you're building the attention thatit deserves. All I get to just
pick up phone, give a callsix away two two one three thousand.
That's two two one three thousand.Learn more online Legacy dash exteriors dot com.

(20:57):
Josh, it's always great chatting withyou, my friend. You enjoyed
this beautiful day you too, thanksfor having me. Dan o'donald comes your
way next with a chance to winone thousand dollars right here on thirteen ten Wiba