April 27, 2025 • 58 mins
On today’s program, we talk with a tour operator from Canada about the declining number of people who want to visit the United States in this current climate. Doug Howgate of the Massachusetts Taxpayers Foundation describes the uncertainty facing budget decsion makers on Beacon Hill. Rich Kilgannon, CEO of Arch painting in Woburn, talks about his business. Doug Banks executive editor of the Boston Business Journal shares with us this weeks top business stories. And the executive editor of Boston Magazine takes us thru the list of the 150 most influential Bostonians for 2025.
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Episode Transcript
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Speaker 1 (00:00):
This is the New England Business Report with Joe Shortsleeve
and Kim Carragan, a weekly round up in discussion of
the top business news impacting our New England economy.
Speaker 2 (00:09):
Good morning everybody, and welcome to the New England Business Report.
Kim Kerragan here along with Joe short Sleeve on the
twenty seventh day of April, the last Sunday of the month.
Speaker 3 (00:20):
Joe, good morning, Yeah, good morning to you, Kim Kerragan.
I was thinking about that as well. We are marching
into May, and so it means that summer can't be
that far away.
Speaker 2 (00:29):
Well, that is absolutely right. In fact, it's pretty hard
to believe. But lots of questions about the upcoming summer
season here in Boston. That sort of leads us right
into our very first subject this morning. Many were predicting
that twenty twenty five would be a booming year for
hospitality in the area, but according to a number of reports,
(00:52):
that doesn't look like that may be the case. In fact,
the Trump administration's recent tariffs and immigration threats seem to
be signaling that many international travelers are going to be
staying away from Boston.
Speaker 3 (01:06):
Yeah, and a lot of them are coming from Canada,
and one of our guests on the program today is
this Al canon is from Montreal, Canadian Tours exactly. I
spoke with him in his office and he did not
have good things to say about bookings for people looking
to come to Boston and or Cape Cod.
Speaker 2 (01:22):
Well, you know, ironically enough, not only are their problems
here in Boston, but I actually read an article and
he was quoted in it in the Chicago Sun, and
Chicago's another city where a lot of Canadian tourists visit,
and he was telling them the exact same thing, you know.
He just people are just not booking to come to
(01:45):
the States period, right, So.
Speaker 4 (01:47):
May New York City is a problem too, So sure, I.
Speaker 2 (01:50):
Mean it's not it's not Boston, New York or Chicago,
It's the United States of America.
Speaker 5 (01:56):
I have a feeling.
Speaker 2 (01:57):
So anyway, we're going to talk to him a little
bit more about that and the kind of impact that
that might mean on tourism here in Boston, because they
do account for a lot of business here. I'm also
in that first half hour of the show today, Doug
Howgate he's going to join us now. He's the president
of the Massachusetts tax Payer Foundation, and he, along with
(02:19):
a number of other state leaders, recently sent a letter
to the governor voicing their concerns about the future of
the commonwealth. Joe, you know, we've talked to Doug a lot, right,
we have, about all kinds of things, and I know
that he, along with as we've said, a lot of
other leaders, have said that they just don't know exactly
(02:40):
what's happening here. The very concerned about housing, they're the
very concerned about jobs leaving because it's so expensive to
be here. So it's going to be interesting to chat
with him about those issues. And in addition to that,
of course, we're going to talk to him about the
impact that the New England area may be feeling as
a result of those tariffs that just continue to loom
(03:03):
out there.
Speaker 3 (03:04):
Also on today's program, well, it's a business that I
think many New Englanders at least have heard something about.
Let's hear their jingle. That's right, arch Painting. We're gonna
have the CEO of arch Painting on rich Killgannon. It
was interesting because kim On LinkedIn Joe Jackaloney. Now he's
the one you often hear about in the ads. He
(03:25):
reached out to me on LinkedIn. You know, he's listening
to our program, he's loving our program, he wants to
be on. So anyway, I reached back out and no way.
We have their CEO on today, so that should be
a good conversation. And then you know, every week on
this program we have Doug Banks. You know, he's the
executive editor, or we have one of his top reporters.
He's the executive editor of the Boston Business Journal, and
you know, anybody who follows the BBJ knows that he
(03:47):
every day he publishes the five things you need to
know today. So Kim and I have asked him to
sort of adjust it a little bit for our program
and make the five things you need to know this
in business. So that should be interesting. He sent us
some bullet points.
Speaker 4 (04:06):
I'll be talking about those, yeah, yeah, yeah.
Speaker 3 (04:10):
And then Kim Britney jazz Off Brett jas Off, she
was on the program before. She's the executive editor of
Boston Magazine and they're out with their one hundred and
fifty most Influential Bostonians for twenty twenty five.
Speaker 4 (04:26):
And it reads.
Speaker 3 (04:28):
Like, you know, a list of guests that we've had
over the years on the Bloomberg and W. R.
Speaker 6 (04:33):
Camp.
Speaker 2 (04:34):
Yes, absolutely, yeah, I think we know. I would say
probably one hundred of the one hundred and fifty for sure.
Speaker 5 (04:41):
So you know, a surprising list.
Speaker 4 (04:43):
You know what surprise me is number one fifty.
Speaker 2 (04:46):
So I sort of have a bone to pick with her,
but I want to be nice about it.
Speaker 5 (04:53):
Yeah, I feel like there's a.
Speaker 2 (04:54):
Difference between influential and infamous.
Speaker 3 (04:58):
Well, yeah, it really stands out to go Karen read. Okay, yeah,
you know. But then there were a number of journalists
who have made the list early lay on the Boston
Globes on there, David Wade from WBZTV Channel four, Billy Costa.
So there are some people that are wearing the journalism
hats that are among the most influential. All right, Kim,
(05:20):
We've been talking a lot about it, the impact that
these tariffs might have on a summer tourism here in
New England, Boston and beyond, of course the Cape Cod
and primarily we're talking about Canadians. You know, growing up
on Cape Cod you often notice that all the plates
from Canada folks coming to Cape Cod. Well, and in Boston,
(05:43):
I guess there there are number one tourists percentage of
tourism the Canadians, Well, I guess they're not coming in
huge droves this year because of this whole tariff situation,
and we wanted to bring in Al Cannon now. He
is the owner of Comfort Tour of Canada. They are
in Toronto and he joins us now, Al, thank you
(06:06):
very much for being part of the New England Business Report.
So talk to us about tourists who want to come
to Boston this summer and what are you saying?
Speaker 6 (06:13):
Yes, of course, so thank you for this opportunity. We
are a tour operator out of Toronto and we have
been operating for the past twent years. We've been doing
tours to Boston and New England area for the past
seventeen years. We do before COVID vised twice or three
times a month coaches that would come to that area.
(06:36):
Our busiest time would be in Salem, visiting Salem during Halloween.
We would have three or four coaches coming there. Unfortunately,
this year, since February, since talk about the fifty first
date started, our bookings have completely come to a standstill.
(06:58):
We had a lot of cancelings and not many people
are coming to us traveling with us so we have
coaches going to different cities, to New York and other
places as well, so everything is in a stand still. Unfortunately,
this is where it has triggered with the fifty first
(07:18):
date and then the tariffs, and recently now we're having
the borders care where a lot of Canadians are afraid
of coming to the border and not it and they
don't want to end up in detentions. And I know
a lot of it is a lot of it is
also hype, but you know, once a few people get
(07:41):
entangled in these detention center, everybody down here and in
Canada and even in Europe are getting scared of coming
to us because of those reasons.
Speaker 2 (07:51):
Absolutely, can you tell us a little bit about the
I mean, I think this is very reflective, but what
is sort of the attitude of Canadians towards the United
States at this stage of the game.
Speaker 6 (08:03):
Well, since that early February the fifty first state comments,
it really brought Canadians together. I've never seen this before.
Our Facebook page, we try to keep it politics free,
but now we are having to go and mute or
(08:25):
hide comments or delete comments that are very political and
we don't want that. We just want people to come
to us for tours. So that's what's happening, since it
has really brought Canadians and involved in them and being
in Canada first kind of sea.
Speaker 3 (08:46):
We're talking with Al Canadon. He's the owner of Comfort
Tour of Canada there in Toronto. I'm curious to dive
a little deeper. And you described it as a stand
still at this moment. What do you mean by a
stand still and how is this impacting your broader business?
Speaker 6 (09:02):
Well, we're not getting any bookings. We're getting very few
bookings for Boston, for Chicago, for Washington, we're having very
few bookings. So it's not so we get like maybe
twenty percent fifteen twenty percent. So with that, we can't
bring a full coach to Boston. So we need at
(09:25):
least for at least fifty to sixty percent capacity bookings
to be able to bring us there. So right now,
most of our coaches, that's fifteen to twenty percent, the
bookings are not coming. So a lot of people are
avoiding travel few as you know, and just because of
(09:47):
the uncertainties that's going on across the border.
Speaker 2 (09:50):
Ell Is this is this meaning that more people are
booking their vacations at home in Canada or are they
going overseas.
Speaker 6 (10:00):
Yeah, so I think that a lot of Canadians are
booking the trips that are within Canada. They are looking
at Mexico. I think they're looking at also Europe. Our company,
since February, we have started to shift next year's tours
(10:23):
more to Europe, so we are putting more advertising dollars
for Europe packages. We have completely stopped all our Google
and Facebook ads, spending money for Google and Facebook for
US tours because whenever we advertise, we get backlash. People
(10:47):
are don't want to travel there, so we we have
stopped all that advertisement because it's just not going to work.
Speaker 3 (10:54):
Wow, it's actually so much startling to hear. I guess
in terms of yeah, this is not necessarily directed at
Boston or Cape cod this is just directed at the
United States of America, across where you've done business for years.
Speaker 6 (11:10):
And it's not actually and it's not actually towards American people.
People in Canada very understand what's going on in US,
and it's not American people. It's just the new administration.
I think that they're just don't want to be the
fifty first state it's like they don't. We're proud Canadians,
(11:30):
and I think most Canadians don't want to be part
of that. So somebody enforcing forcing themselves onto this country
to take over, and it doesn't sit well with Canadians.
So it has nothing to do with the American people.
It's just the politics, I think.
Speaker 4 (11:50):
Well, so, how many people are we talking about it?
Speaker 3 (11:51):
I mean in terms of the shift in business right now,
and you're basically saying you're stopped at this point. You know,
how many thousands of people would you transport each year
to the England area.
Speaker 6 (12:00):
To the New England. I think it would be about
roughly about one thousand people. But last year we had
twelve hundred people, eleven hundred people something like that. Right
now we don't have even like one hundred people for
the whole year.
Speaker 2 (12:18):
And do you have any idea of what that costs?
Do you know what that costs the economy down here?
Do you have any rough idea?
Speaker 6 (12:26):
Yeah? Of course, I mean with the with the for example,
like our or last year we had three full coaches
going to Halloween and our hotel bill was around in
the fifty thousand and forty five fifty thousand dollars for
the group, and each of those people out of the
hundred people, each person would be eating a lunch and
(12:49):
a dinner in the in Boston and Boston area. So
those are all revenues that I think you're losing in there.
And then people like shopping. They like shopping in different
stores in US because they had a different variety of
things over there. So buying souvenirs, buying shopping, clothing and
(13:11):
things like that, I mean, those are all lost revenues
for the US. Yeah.
Speaker 3 (13:16):
This administration here in Washington, DC has been some over
the past couple of weeks, has been trying to ease
ease some of the language and some of the terrors
and things like, are you seeing any change, I mean,
any change when it comes to your reservations.
Speaker 6 (13:31):
No, Unfortunately, I think what we are expecting that it's
not going to go away. I think it might ease
us sometime in September, but we don't know. Hopefully by
next year things will be but I don't think that
right now. We were supposed to get a lot of
(13:52):
bookings in March and April for spring and summer, and
we are not getting so all our spring and summer
tours are all hanceled, so we are hoping that in
summertime we will get bookings for fall. But we don't
know how things are gonna go, because it seems like
things are shifting so fast. We up with the changes
(14:16):
that are coming.
Speaker 4 (14:18):
All right, well, we'll check back with you.
Speaker 3 (14:20):
He's Al Cannon and he is the owner of a
comfort tour there in Toronto, and we do appreciate taking
time at joining us on the New England Business Report
this Sunday morning. Up next, Doug Holgate, President of the
Massachusetts Taxpayers Foundation.
Speaker 1 (14:41):
You are listening to the New England Business Report on
the Voice of Boston w r KO six 't eighty.
Joe and Kim will be right.
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Speaker 2 (16:01):
Hi everybody, I'm Kim Kerrigan and I'm Joe Shortsley.
Speaker 3 (16:04):
If you want to be part of the New England
Business Report, sponsorships are still available.
Speaker 2 (16:10):
You can email us at any Business Radio at gmail
dot com.
Speaker 3 (16:15):
That's any Business Radio all one word at gmail dot
com and we'll get your business on the show too.
Speaker 8 (16:28):
Are you a brother or sister of one of Greater
Boston's local trade unions and finally thinking about getting ready
to hang up your tools after thirty five years of
working your tailoff? Congratulations, he worked hard to build your
retirement nest egg. But now what Let me help you
break through the nonsense and financial speak so we can
get to the questions that are important to you. As
you know, nothing gets built without a set of plans,
(16:50):
and neither will you a financial future. My name is
Mike Marshall, President and CEO of Marshall Wealth Management and
creator of the Marshall plan, A comprehensive, customized plan that'll
help you answer important questions in all seven key areas.
You don't have to do it alone. There is no
cost or obligation. Call us at eight five seven three
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(17:14):
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Speaker 9 (17:21):
Advisory services offer through Capital Analysts or Lincoln Investment Registered
Investment Advisors. Securities offered through linoln Investment Broker Dealer member
finn SIPC, Lincoln Investment dot Com, Marshal Wealth Management and
the above firms are independent and not affiliated.
Speaker 5 (17:34):
Welcome back, everybody.
Speaker 2 (17:36):
We're joined by the President of the Massachusetts Taxpayer Foundation.
Dog Howgate is our guest, and Doug. Before we start
to talk about maybe some of those policies in the
impact on New England, we were wondering how your organization
is viewing the negotiations up there on Beacon Hill are
related to fiscal twenty twenty six budget.
Speaker 5 (17:55):
How do you think things are going?
Speaker 10 (17:56):
I think it's a work in progress, and we've written
a fair amount about this because obviously there's so much
uncertainty with federal policies as they relate to the state budget.
You think of how we pay for mass Health or
the state's medicaid program, more than half of that comes
through federal reimbursements, which are still very much up in
the air. And also our tax collections are a reflection
(18:17):
of the broader economy, and there's a lot of uncertainty,
and so what we've seen to date are proposals from
the governor and the House that haven't yet made adjustments
for federal uncertainty. And what we've said is, honestly, we
think that that's the right approach. We think we probably
will need to make major adjustments to this budget, but
(18:38):
we suggest doing that in June, still before the fiscal
year starts. But then we should have some more certainty,
at least on the federal budget process, which has a
multi billion dollar impact on the state budget. And so
trying to guess at what they're going to do before
we know probly doesn't seem like the best course of
action for us. But that's definitely a story to watch
(18:58):
in the coming months.
Speaker 4 (19:00):
Yeah, all right.
Speaker 3 (19:00):
Doug Algate is the president of the Massachusetts Taxpayers Foundation, Okay,
you know, adjustments, adjustments to the budget take us deeper
into that.
Speaker 4 (19:09):
What you mean by that?
Speaker 10 (19:10):
Sure? Sorry, this probably sounds like a YA speak eyuphemism. Yes,
So what I mean is there's kind of two things
at play there here that are beyond our control. Right.
So one is the federal government potentially saying, hey, we're
going to fundamentally change how we reimburse you for medicaid.
That would result, potentially, depending on what they do, in
a loss of significant resources to the comonwealth. So that's
(19:32):
one thing. And then the other thing is, depending on
what happens with the economy, the revenue assumption, the tax
revenue assumption we made for fiscally or twenty six back
in January, we may need to downgrade that, right, So
both of those things, what the adjustments I'm talking about
is basically taking down some of the revenue assumptions in
the budget. And what that means is you then have
(19:53):
to take down spending or we have to find another
way to pay for it, use reserves or things like that.
What we've really been talking about is, especially on the
federal budget side, doesn't really make sense to use temporary
reserves to respond to a permanent policy change, so you'd
really be talking about spending reductions.
Speaker 2 (20:10):
Doug, Let's change gears just a little bit. I know
that you were part of a letter that was sent
to the governor not so long ago. You guys have
concerns about the growth of the commonwealth with the backdrop,
you know, being these tariffs and whatnot. What are some
of the suggestions that you are passing along. What do
you want to see this administration here in Massachusetts do
(20:30):
to protect against and continue to grow the economy here
in Massachusetts.
Speaker 10 (20:35):
I think that one of the things that we talk
about in the letter and can be easy to lose
track of, but is critically important, is what makes Massachusetts unique.
So Massachusetts has been facing some demographic challenges, some cost
challenges for a while and those have not gone away.
And I think we need to make sure as we
think about our response to whatever happens in the economy
(20:57):
or from the federal government, we can't act like challenges
we had before a few months ago don't exist any longer.
But at the same time, I think we are seeing
when you're looking at research grant funding, and we saw
more news on that yesterday. When you're looking at some
of the volatility that the higher ED sector is facing.
Higher ED and research are really a big part of
(21:19):
the engine that drives Massachusetts, and so as we think
about state level policies, we need to take into account
that these are some sectors that are under some real scrutiny,
real challenges right now. The first thing we need to
make sure is that we're not making things worse, and
then we need to think about what the Massachusetts do
to make sure we're protecting what makes us unique in
(21:39):
a really positive way, I think compared to some of
our economic competitors.
Speaker 3 (21:43):
Well, Doug, while we wait for the federal government to
show its hand and more specifics and more detail, you've
sort of alluded to it here, I mean, is there
anything that state leaders can do at this point to
prepare for that eventuality?
Speaker 10 (21:56):
So let me talk about kind of higher ED and
research for second, and then I can move to the
state budget. On the higher ED and research front, I
think one thing we need to make sure is, you know,
over time, you see proposals to require some of those
larger nonprofits in the higher ED or healthcare space to
pay mandatory you know, property tax replacement payments or state
(22:20):
proposals to tax endowments. I think it's to me pretty
apparent that this is not the time for Massachusetts is
a commonwealth to be doubling down on the challenges that
these sectors face. And so I do think that there's
a real policy implication in terms of understanding when the
situation is changing around us and making sure we're not
(22:40):
doing things on a policy front to make things worse.
In terms of the state budget, one thing you saw
in the House Ways and Means budget from last week
that I think was a positive step is we may
need to make major downward revisions into the revenue estimates,
as we just discussed, and so the first thing we
need to start doing is starting to reduce spending from
(23:00):
the levels that we're assumed just a few months ago.
And we see that to some extent in the House
budgets to the tune to say five hundred million dollars
or so versus the governor's budget. We're we're likely going
to need to do more, but starting to assess where
we can make those spending reductions right now in areas
of the budget and signals for folks where we're really
(23:21):
going to need to knuckle down and control costs. That's
something that can be done right now, and certainly, as
we look to House budget debate next week, what we
want to make sure is we're not seeing a total
disconnect between spending added through the budget debate process and
the fact that this is a budget that we're going
to need to write and pencil and understand that the
final bottom line is likely going to need to be
(23:43):
less than the bottom line people were thinking about just
a couple months ago.
Speaker 2 (23:47):
Doug, what else is on your desk that you're concerned
about right now? Because I know there's a lot of
things coming from every different direction.
Speaker 10 (23:55):
I think that one of the things that we're responding
to quite a bit, which is very understandable, is as
we see so many changing federal policies and a lot
of questions about what's happening and then how can the
states maybe step into replace federal resources or do things
like that. And certainly we need to understand the interaction
between federal policies and what's happening in Massachusetts. But sometimes
(24:20):
it can be easy to lose track of the fact
that a downturn in the economy and it's a tenant
impact on state tax collection would likely trump the state
budget and the economic impacts of the other changes we're
talking about, and so it would not be a good
idea to develop and craft a response to adapt to
federal grant cuts, to do these other things right now,
(24:42):
and then be kind of out of ammunition when all
of a sudden. Hopefully not, but we see a downturn
in the economy. You know, we have really good lessons.
I think the Great Recession from the two thousand and
one downturn, We've seen how bad things can get relatively quickly.
From a tax revenu standpoint, we do. We have a
large stabilization fund. We can't be using that now when
(25:04):
we really don't know what the economy is going to
look like in two weeks, let alone in two months.
Speaker 8 (25:09):
You bet.
Speaker 2 (25:10):
Doug Holgate, great information. Thanks so much for being a
part of the New England Business Report. Still come in
your way this morning is the spring clean up season
is here. We're gonna speak to a CEO of Arch
Painting about taking care of your home in a reasonable way.
Speaker 1 (25:33):
Kim and Joe will explore more business news that impacts
our New England economy when they return.
Speaker 5 (25:41):
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Speaker 8 (26:41):
Are you a brother or sister of one of Greater
Boston's local trade unions and finally thinking about getting ready
to hang up your tools after thirty five years of
working your tailoff. Congratulations, you worked hard to build your
retirement nest egg. But now what Let me help you
break through the nonsense and financial speak so we can
get to the questions that are important to you. As
you know, nothing gets built without a set of plans,
(27:03):
and neither will your financial future. My name is Mike Marshall,
President and CEO of Marshall Wealth Management and creator of
the Marshall Plan, a comprehensive customized plan that will help
you answer important questions in all seven key areas. You
don't have to do it alone. There is no cost
or obligation. Call us at eight five seven three four
(27:23):
two ten thirty. That's eight five seven three four two
ten thirty, or check us out online at Marshallwealth dot com,
Marshall with two ls Marshallwealth dot com.
Speaker 9 (27:34):
Advisor services offered through Capital Analysts or Lincoln Investment Registered
Investment Advisors. Securities offered through Lincoln Investment Broker Dealer Member Finra, SIPC,
Lincoln Investment dot Com, Marshaal Wealth Management and the above
firms are independent and not affiliated.
Speaker 2 (27:47):
Hi everybody, I'm Kim Kerrigan.
Speaker 3 (27:49):
And I'm Joe Shortslee. If you want to be part
of the New England Business Report, sponsorships are still available.
Speaker 2 (27:56):
You can email us at any Business Radio at gmail
dot com.
Speaker 3 (28:01):
That's any Business Radio all one word at gmail dot
com and we'll get your business on the show too.
All right, and welcome back to the New Anglo Business
Report on this Sunday morning, April the twenty seventh, Joke
(28:22):
shorts of Kim Carrigan here with you.
Speaker 4 (28:24):
And you know, Kim.
Speaker 3 (28:25):
At this spot in the program, we like to talk
about a business story that you know has caught our attention.
Speaker 4 (28:29):
It certainly caught your attention.
Speaker 3 (28:30):
In fact, on next week's program, you actually booked the
president CEO of Martha's Vineyard Hospital at Denise Shapishi. And
I wanted to mention because there's a Globe article obviously
talking about why you made the decision to booker. Maybe
you know, you want to fill us in a little bit.
I mean, it's really interesting. The headline of the Globe
(28:50):
is to retain his priced out workers Martha's Vineyards Hospital
spending thirty eight million dollars to build departments.
Speaker 2 (28:57):
Well, you know, Joe, this is this is a story
that you and I have been talking about for a
number of years. And that's the fact that over on
Martha's Vineyard as well as Nantucket and certainly down on
the Cape, one of the big issues certainly since COVID
and even before. But is that these the area prices
out employees for hospitality or for medical care. So a
(29:21):
lot of these restaurant owners and hospitals and what they're
now having to turn to their own budgets to try
to find housing for their employees.
Speaker 4 (29:32):
Yeah.
Speaker 3 (29:32):
I mean Andrew Breaker in the Boston Globe is writing
about this particular topic, and he basically talks about how
well think about it, folks. I mean, anybody listened to
this program. You know, we've all heard about housing on
the islands. But he says they don't have enough housing
large enough to staff and sustain essential functions. I mean,
that's what it's come to. I mean, I suppose that'd
applies to police and fire protection and things like that,
(29:54):
all the school teachers and on and on. I mean,
but here it is the hospital coming up at least
with know what appears to be a partial solution to
a really huge problem on the islands if they, you know,
want to have a hospital system. All right, Kim, we've
talked about this earlier in the program, and now it's
time to play that.
Speaker 4 (30:15):
Jingle we're all familiar with. That's right.
Speaker 3 (30:19):
How many times have you heard that right, okay, well,
right here on the New England Business Report, you're going
to be hearing from the CEO of Arch Painting.
Speaker 4 (30:26):
That'd be Rich Kilgannon. He joins us.
Speaker 3 (30:28):
Now, Rich, thank you very much for joining us on
the New England Business Report. It was interesting because your founder,
Joe Jackaloni reached out to me on LinkedIn and when
connected us with you, and we do appreciate you joining
us today.
Speaker 4 (30:41):
So tell us about Arch Painting. How's business these days?
Speaker 11 (30:45):
Hey, it's good, good morning, joining KVE. It's great to
be here. Business is good. Business is good. You know,
we've we've grown a long way since Joe started the
company back in nineteen ninety seven. We see in a
six hundred percent growth in the last ten years and
we've taken a local you know, Boston business now national.
(31:09):
We work in our states other than Alaska. So things
are good. You know, business is booming. We've had a
great start to the year grade G one where we're
off nearly thirty percent year over year, so it's good.
Speaker 6 (31:26):
It's good.
Speaker 11 (31:27):
Can't complain we're rich.
Speaker 2 (31:28):
That's a really interesting thing to hear because, as you know,
people get nervous and maybe the kind of you know,
there's threats of the kind of a downturning. It seems
like those kinds of things like home improvement or construction,
because I know you guys do a lot of commercial
work as well, can sometimes be threatened. You're saying you
don't see that yet.
Speaker 11 (31:49):
Yeah, definitely not in the commercial side. You know, our
commercial side of our business is boomed right now. Residentially,
you know, it's the homeowner we have seeing the downturn
for sure. You know, we're we're seeing how people are
very nervous. Sounds like job security and you know the
four to one k and and the savings are being impacted.
(32:12):
So we are seeing an impact on our residential side
or commercially, other than the higher education sector, business is
still going strong. We have seen the private colleges and
universe that we work with scaling back. You know, they're
(32:32):
making they're making some noise now that they're going to
be cutting this year, you know, with how the funding
is going federally and with the callbacks. But overall sit
here today, commercially it's still going very very strong.
Speaker 3 (32:49):
Rich gild Gannon's our guest. He's the CEO of arch
Painting up there in Luburn. As we said, we've all
New Englanders, we've grown up with this company. Okay, so
let's talk a little bit about that because I guess
I always thought of you guys as you know, you're
painting the house next door. But you're talking a little
bit about the commercial business here. How does your business
break down? I mean, what what percentage is commercial? What
percentage is residential?
Speaker 11 (33:10):
Yeah, so we do ninety percent commercial and ten percent residential.
Speaker 3 (33:16):
Oh okay, all right, all right, and then it's really
where the residential side where you're starting to see the
pullback whereabouts? You know, I guess it give me an
idea of geographically and demographically who's who's reaching out to
arch painting these days.
Speaker 11 (33:31):
So in terms of our reach on the commercially, we
were nationwide. The only place we've not worked and we
don't work is Alaska. But we're very, you know, very
busy in New England. That's our prime area. That's where
you know, it was founded and we operate and do
most of our work, but we do a lot of
work in Texas, California, in the Carolinas, down in Florida.
(33:55):
You know, we're we're very, very active and the demograph
I think from their homeowner boomers, you know, was always
our number one customers. But now we're seeing you know,
the millennials. You know, I get into this space and
you know, they're becoming more of our customer base than
(34:16):
the boomers, which is you know, which is great for us,
because we've actually got a new technology that we're rolling
out to homeowners called pain Then. It's an amazing technology.
It's one of the kind homeowners can be set at
home and they can get an instant quote on their
interior or the exterior. And when we did a study
(34:38):
last year, you know, he showed us that millennials don't
want to speak to people. They don't want to have
to have work with factors for them not to call
back and wait three weeks for a callback. With PAINS
and this technology platform, it's instant online pricing. You can
get a quote in less than three minutes and you
(34:58):
can book it within thirty seconds. You know. So we're
really we're really advancing the painting world, and you know,
we're trying to be the leader in what does painting
contracting look like. I have a very blue collar and
we're trying to put the white globe service on now
(35:18):
we're enhancing it with the technology.
Speaker 5 (35:22):
Well, you you.
Speaker 2 (35:23):
Kind of answered my next question, and that is I
was reading about you guys, and I know that you
have worked very hard to distinguish the service that you
give versus maybe some other painting companies. So maybe you
could walk us through.
Speaker 5 (35:39):
What that is.
Speaker 11 (35:41):
Yes, So our founding one about founding principles from Joe
Jack cloneing why he got into paid and his vision.
His vision was customer service. You know, we've got to outperform,
and outperforming is giving good customer service. If someone calls
and to your phone, either leave the message, which and
a call in less than one hour. If we get
(36:03):
an email, we get an inquiry from our website one hour, touch,
we go back, you know, and we respond because I
know as a homeowner is so frustrating when we're trying
to get a home service contractor to respond to you
and it doesn't happen. So twenty eight years ago, Joe
was like, if we did great customer service, that's what
(36:27):
that's what's going to differentiate us. And even to this day.
Speaker 4 (36:30):
That's what we do.
Speaker 11 (36:31):
It's all about customer service. If it's something wrong, we
fix it. If we get an email, we'll respond to
the phone things, we answer it. And what we've now
done we've looked at the technology and we've added that
on to be you know, we want to be a
lead in the space and we want to give the
consumers at home as well as our commercial clients what
(36:53):
they want, and that is we live in a digital world,
so how can we make traditionally what even to this
day is still not very digital, are automated. We're now
put in that level that's novity to make heavy one's
live easier. We're all busy, you know. We we buy clothes, food,
vacations online. Why can't we do that in the home
(37:15):
services industry? And that is what we're doing.
Speaker 4 (37:21):
I love it rich the millenniums.
Speaker 3 (37:23):
Millennials don't want to talk to anybody.
Speaker 4 (37:26):
It's so true, it's so true to her words have
never been spoken. He's the CEO of arch Banning. They
of course are based up there in.
Speaker 3 (37:34):
Wooburn and we do appreciate you joining us this morning
on the New England Business Report.
Speaker 2 (37:39):
Now we want to take a look at some of
the biggest business stories of this week. We're joined by
the executive editor of the Boston Business Journal. Doug Banks
is our guest, and you know he's got a great
feature in the paper each day, the five Things you
Need to Know. So Doug, let's get started learning about
some of those five things that we need to know
this week, starting with what's gone on over there at Harvard.
Speaker 5 (38:03):
We that's the.
Speaker 2 (38:04):
Story that just keeps on given now they are suing
the Trump administration afterward that some of their funding has
been frozen.
Speaker 10 (38:12):
Yeah, so first of.
Speaker 12 (38:14):
All, thanks for having me, good morning, and yeah, the
biggest news of the week by far has been the
continuing battle between Harvard and the Trump administration. You you know,
back in February, the nih first said that it was
going to cut overhead costs for you know, health and
science research, which all the colleges and universities need and
(38:34):
places like Harvard and MIT particularly need just because they
taken so many hundreds of millions of dollars each year.
But really the last week, administration you know, has come
down hard withholding funding specifically from Harvard, citing warriors of
anti Semitism saying it wanted they wanted to say in
Harvard's personnel and admissions. And at that point President Alan
(38:58):
Garber said They just are not going to put up
with that.
Speaker 11 (39:01):
So they sort of sued.
Speaker 12 (39:02):
The Trump administration claiming that the withholding of their federal
funds was illegal. They we had saw sixteen other Massachusetts
colleges sign on to an industry statement saying that unprecedented
government overreached political interference should shouldn't happen, and so the
(39:23):
battle continues. Garb did say that Harvard is actively working
against anti semitism on campus and they will continue to
do so, but it does object to the other demands
from the administration.
Speaker 3 (39:39):
All right, that's Doug Banks. He's executive editor of the
Boston Business Journal. I'm sure your reporters and yourself will
be watching that closely in the court system. Number of
other headlines on the BBJ this week. Let's see this
headline caught our attention. LA fires prompt local home buildings
start up to head west.
Speaker 4 (39:54):
Now this is an Andover based company.
Speaker 12 (39:57):
Yes, really interesting. So it's a modular constructions startup. It's
called Reframe Systems and it was actually started about four
years ago by two former colleagues at Amazon Robotics. So
they're taking the modular construction industry and the sort of
adding a robotics to it. But what's really interesting is
that they've already started building a few buildings here in Boston,
(40:18):
but now they're taking to the Los Angeles market in
response to the devastating wildfires that destroyed all those homes
in January. It's basically created a whole brand new market
for modular home construction because so many houses were destroyed.
And now, even though it's three thousand miles away, this
small Boston company has seen this opportunity to go out
(40:40):
to LA and in fact, they're hoping to shift create
a mini factory in early twenty twenty six where they
can build the modular homes on site there and put
them out until then. For the next year, they'll be
building them in Massachusetts and shifting them across the country.
So that was another big story of the week.
Speaker 10 (41:00):
Share them so, honestly, I'm sorry, go ahead, Yeah.
Speaker 2 (41:03):
No, I was just gonna say, that seems so innovative,
and it just seems like it's just, you know, there's
such a need.
Speaker 5 (41:08):
So it's a really smart move. Now, I know what
you were going to say.
Speaker 2 (41:11):
One of your favorite stories was about personal running shoes, right, yes, and.
Speaker 12 (41:15):
Talking about technology, there's one of the really interesting tech
stories also related to last week's marathon is that Desol Systems,
which long time people may remember, but the cadcam company
solid Works back in nineteen ninety seven. They're looking to
help amateur runners get running shoes customized to their feet.
(41:36):
Now we all know professional runners have you know, custom
shoes made for them, but that's al is taking its
computer design software. It's partnering with companies like ASEX to
basically democratize running shoe design. It's really interesting use of
this design software. It's not the first running shoe company
they've worked with.
Speaker 11 (41:55):
They actually worked with eight.
Speaker 12 (41:57):
Of the top ten athletic performance brands to do, you know, design, conceptualize,
and produce all a lot of their products.
Speaker 10 (42:05):
But the idea of.
Speaker 12 (42:07):
You know, being able to customize shoes for you and
me is pretty cool.
Speaker 4 (42:11):
Yeah, it certainly is.
Speaker 3 (42:11):
So what I have to do go in there and
then put on something, or how do I how do
I get my personalized shoe?
Speaker 13 (42:18):
Well that's the thing.
Speaker 12 (42:19):
They've just started the partnership and they're they're still working
on it, but it's all obviously all automated. So I
would imagine that they would take a scan of your feet,
and you know, they would study your gate and they
would be able to make something that works perfectly for
you and the way you walk and run.
Speaker 4 (42:35):
Yeah, make me run faster. I doubt it, Okay, right.
Speaker 3 (42:39):
Another headline from the BBJ this week, Mitsubishi unit to
open new innovation center in Cambridge.
Speaker 10 (42:47):
Yeah, this is exciting.
Speaker 12 (42:48):
Next week on May a Mitsubishi Electric, which is a
division of the big automotive companies, opening its first US
based global innovation center in camber Bridge at the MIT
Media Lab. So that's a really big R.
Speaker 11 (43:04):
And D center.
Speaker 12 (43:05):
They'll be developing and researching all kinds of new products
for in the electronics division of a Mitsubishi. But it's
not the only R and D lab. It's actually like
one of three major R and D lab announcements this week.
You may have also seen the news Roach, the big
drug maker, as plans to invest fifty billion dollars in
(43:25):
the United States over the next five years, and some
of that money is going to be invested here. They're
opening the Roach genin Tech Innovation Center in Austin at
the Harvard Enterprise Research Campus. So that's exciting. That's going
to be AI research and all kinds of R and
D efforts in biotech, and then that came a month
(43:48):
last month. You may remember in video the big chip maker,
they had announced plans to launch a new research center
here in Boston on quantum computing. Don't ask me what
this is, but they're partnering with companies like qu Era
Computing in Boston and they're creating what's called the Nvidia
Accelerated Quantum Research Center. So the most all I know
(44:10):
about quantum is what I've learned from Marvel movies, So
I can't help you on what they'll be actually studying.
Speaker 6 (44:14):
But there's three major.
Speaker 12 (44:16):
R and D announcements all in the last month. Lot
of big jobs, a lot of you know, high paying
jobs coming to Boston. So it's all really good news
on that front.
Speaker 5 (44:26):
That's very good news. We will take that for sure.
All right. He is Doug Banks, and it's five things
you need to know.
Speaker 2 (44:31):
You can find in the Boston Business Journal each and
every weekday. Doug, thanks so much for being a part
of the show.
Speaker 5 (44:38):
Still coming your way.
Speaker 2 (44:39):
Most influential Bostonians of twenty twenty five.
Speaker 5 (44:42):
How you feel about this list?
Speaker 3 (44:43):
Well, it's interesting, especially when to get down to number
one fifty.
Speaker 4 (44:46):
We've talked about that and be.
Speaker 3 (44:48):
Happy to ask Britney Jaznof about how they made that selection.
Speaker 4 (44:51):
Of course we're talking about Karen Reid.
Speaker 5 (44:53):
Absolutely, that's coming your way in just a moment.
Speaker 2 (44:55):
Everybody, this is the New England Business Report.
Speaker 1 (45:05):
You are listening to the New England Business Report on
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Speaker 2 (48:09):
Each year, Boston Magazine puts out a list of the
one hundred and fifty most influential Bostonians of the year.
Speaker 5 (48:16):
And joining us to chat about this year's.
Speaker 2 (48:18):
List is the executive editor of the magazine, Britney Jazz
no Off.
Speaker 5 (48:22):
It's great to have you back, Brittany.
Speaker 13 (48:23):
Thank you so much for having me today.
Speaker 2 (48:25):
Absolutely, let's start with just the criteria. What do you
guys look for when you use the term most influential?
Speaker 13 (48:35):
That's a great question. You know, we're really looking for
people who are shaping our city and state. So people
who are making a difference right now in their respective
field and having a big influence.
Speaker 3 (48:50):
Has the word always been influential or arem I crazy?
Speaker 4 (48:53):
Dude? At one point it used to be the most powerful.
Speaker 13 (48:56):
Or the most powerful. You're right, it was, So why
the chain, Yeah, we did that a few years ago.
It's a great question because I think influential is a
broader term, and whereas you know, power is one thing,
but I think influence is really another. Influence implies being
(49:17):
able to really make a difference.
Speaker 6 (49:18):
I think.
Speaker 2 (49:20):
Pretty when I look at the list, I think the
majority of them are a real reflection. It's almost like
holding up a mirror to the city. Is that part
of what it is you're looking for?
Speaker 7 (49:32):
Oh?
Speaker 13 (49:33):
Yeah, absolutely. We want our list to be fully represented
of the city. You know, we have all different types,
you know, people representing all different fields. You know, we
have government leaders, nonprofit leaders, developers, high powered real estate agents,
healthcare that the list goes on, you know, university president presidents.
I think that's a big one too. Education is a
really big part of you know, a Boston. So I
(49:54):
think that we really want this list to be reflective
of our community as a whole.
Speaker 3 (50:01):
Brittany, the number one most influential Bostonian in your list
is Wick of Grousbeck and the Boston Celtics. And I'm curious,
if the Celtics hadn't just sold for six billion dollars,
would he be the number one choice?
Speaker 13 (50:13):
You know, that's a great question. I think. The other
thing we really wanted to recognize about the Celtics was
the amazing year they had in twenty twenty four. You know,
it's the twenty twenty four Championship with obviously really electrified
the city, and now with the big news about the
team's future, it feels like there's just a lot going on,
you know, in Celtics world. They're obviously, you know, and
they're having a big year this year too, So it's
(50:34):
just an exciting time for Celtics and and Wick obviously
as well. So we wanted to highlight.
Speaker 3 (50:40):
That, and that was an easy decision. There was no
disagreement in your conference room.
Speaker 13 (50:44):
No, I don't think, you know, I think it was
it was you know, we always spend a lot of
time discussing all this. You know, it's really a year
long conversations, but no, I would say there was a
disagreement on that.
Speaker 2 (50:53):
Okay, So Brittany, I'm going to go to the end
of the list. Now one hundred and fifty. I have
to say I was taken aback by one hundred and fifty.
Karen Reid is one hundred and fifty. And when I
think of her, I don't think of her as an
influence on the city.
Speaker 13 (51:11):
Yeah, I mean, you know, I think it's it's really
about you know, obviously the trial is you know, a
second trial is happening now and lover or hater. You know,
I think that she is a very big topic conversation
in the city right now. And you know, I think
it depends I guess on what your definition of influence is.
But you're right, it was you know, it is a controversial,
(51:33):
you know, one fifty, but you know, I think that
people are She definitely has people talking right now and
has for for quite a while.
Speaker 3 (51:43):
Talking with Britney Jazznof, executive editor of Boston Magazine, they're
out with their one hundred and fifty most Influential Bostonians
for twenty twenty five. I'm wondering about the numeric designation
next to all these people's names. Okay, I mean I
get one through ten, and then when you after that,
if you get to eleven to one hundred and fifty,
I mean, how important is that numeric designation to this list?
Speaker 13 (52:08):
No, that's a great question. I mean, and we say
this kind of in our intro as well. It is
obviously subjective of you know, this is the ranking, so
and there's a lot of things that you measure when
you measure a rank, you know, when you measure influence
and power in the city. But you're you know, you're right,
it is obviously subjective. But I think there, you know,
(52:30):
there is a there is a hierarchy there obviously, and
as you kind of go from one all the way
down to one fifty.
Speaker 2 (52:35):
Yeah, Brittany, what does it mean to the individuals who
are on this list?
Speaker 13 (52:40):
I think people really are excited to be recognized among
their peers and among other you know, influential people in
the city. So we do we see a lot of
buzz and excitement around the list.
Speaker 3 (52:50):
All right, let's talk about the folks members of the media.
You know, we're kind of a selfish group here, you know,
so we'd like to you you selected as best I
can tell here. Maybe maybe I missed it, but at
least three surely lay on David Wade and Billy Costa
as most influential.
Speaker 4 (53:07):
Tell us about those decisions.
Speaker 11 (53:08):
Yeah, well, we.
Speaker 13 (53:09):
Were looking, you know, we're looking for We also had
had Nancy Bardon's editor of the Globe, you know, should
mention that as well. We you know, we really are
looking for people who are making a you know, a
big impact in media. Who have you know, who have
done some some cool stuff this year, and have you know,
a big viewership.
Speaker 2 (53:29):
Bases as well, you know, Brittany, my biggest surprise besides
one fifty was the fact that, I mean, obviously we
have the Celtics and Wick at the top of the list,
and somewhere Jalen Brown is on the list. I was
very surprised there weren't more athletes on the list because
(53:49):
Boston is certainly a sports city.
Speaker 13 (53:52):
Yeah, yeah, no, that's a that's a great point, you know,
right now, I feel like the Celtics are kind of
top of everyone's mind, but you know, we are sports city,
are right about that.
Speaker 3 (54:02):
Yeah, I was just taking us inside the decision making process.
You now, you obviously you're you're the executive editor, so
the buck stops with you. But how many people are
involved in this decision making process? And where does did
the conversation sort of turn and say, well, wait a minute,
wait a minute, I don't agree with that.
Speaker 13 (54:19):
Yeah, it's a great question. I mean, you know, it's
really a year long conversation with like a small team
of editors and writers. It takes, you know, a year's
worth of conversations observations to kind of understand exactly who's
shaping our city and how they're shaping it. So, you know,
we we spend time working phones, you know, with people
from all walks of life in the city to find
out who's really making waves and you know, and through
that we you know, there's always perennial people who make
(54:42):
the list, but we're also really looking for people who
are you know, wielding their influence over the past year
and making making a difference.
Speaker 5 (54:48):
Yeah, and so that's really interesting to me.
Speaker 2 (54:50):
So you guys actually talk with other I'm assuming you
probably talked to other influential individuals, correct.
Speaker 13 (54:58):
Yeah, I mean I think it's just an ongoing convers
you know, and it just kind of helped shape that
process throughout the year.
Speaker 3 (55:05):
Sure, Now, once you put this list out, do you
hear from people on the list? I mean, as you know,
Bob Rivers call you up and say, hey.
Speaker 4 (55:13):
I'm eight.
Speaker 3 (55:14):
You know, why wasn't I seven? I mean, does John
Fish call up or Jonathan Craft call up and say, hey,
you know what.
Speaker 4 (55:21):
You got it wrong?
Speaker 13 (55:23):
I think everybody is excited, you know, to be a
part of it, you know for sure, So you know,
I mean I think that you know, there're pney of
you know, everybody will have an opinion I'm sure on
the rankings in terms of you know, well maybe it
could this could have been higher, this has been lower,
but you know, people are generally really really excited to
be a part of it.
Speaker 2 (55:43):
Well, it's great, and it's on stands now Boston Magazine,
the one hundred and fifty most influential Bostonians, And if
you haven't had a chance to check it out, be
sure that you do. Prittey, thank you so much for
being a part of the show today. Appreciate it.
Speaker 3 (55:57):
And you know, Kim, it does really sort of read
like a guest list of this program. I mean, Jim
Rooney's on there, Martha Sheridan's on there, and Anna Presley
is on there, and Kendall Berlin O'Connell. I'm sitting there going, okay,
you know, Susan Collins from the Federal Reserve, Josh Graft.
I mean, you know, really, over the years we have
interviewed you know, a good portion of that.
Speaker 5 (56:17):
So many of.
Speaker 2 (56:18):
Them, right right, A lot of CEOs, and as Brittany
was saying, a lot of the presidents of the universities,
which I certainly understand they are very influential in our city.
But it's I think it is a matter of how
you define influential. Is it someone that everyone's talking about,
or is it someone who has an impact on the
(56:39):
city and changing it. And maybe it's a combination of both.
And it looks like from the list that's the case.
Speaker 3 (56:45):
Jenny Holiday from Encore, Jason Robbins, DraftKings, Marty Meehan.
Speaker 4 (56:50):
The list goes on and on.
Speaker 3 (56:52):
You bet, okay, Kim, time to talk about next week
and you booked this guest, and boy, it's a story
that everybody's talking about.
Speaker 4 (57:00):
Andrew Brinker and The Glory wrote about it.
Speaker 3 (57:03):
We're talking about the president and CEO of Martha's Vineyard
Hospital will be on this program next Sunday morning to
talk about, well, they're building apartments because you know what,
their employees have no place to live. It's a wild story, folks.
That's on w r k L, the Voice of Boston
AM six eight
This is the New England Business Report with Joe Shortsleeve
and Kim Carragan, a weekly round up in discussion of
the top business news impacting our New England economy.
Speaker 2 (00:09):
Good morning everybody, and welcome to the New England Business Report.
Kim Kerragan here along with Joe short Sleeve on the
twenty seventh day of April, the last Sunday of the month.
Speaker 3 (00:20):
Joe, good morning, Yeah, good morning to you, Kim Kerragan.
I was thinking about that as well. We are marching
into May, and so it means that summer can't be
that far away.
Speaker 2 (00:29):
Well, that is absolutely right. In fact, it's pretty hard
to believe. But lots of questions about the upcoming summer
season here in Boston. That sort of leads us right
into our very first subject this morning. Many were predicting
that twenty twenty five would be a booming year for
hospitality in the area, but according to a number of reports,
(00:52):
that doesn't look like that may be the case. In fact,
the Trump administration's recent tariffs and immigration threats seem to
be signaling that many international travelers are going to be
staying away from Boston.
Speaker 3 (01:06):
Yeah, and a lot of them are coming from Canada,
and one of our guests on the program today is
this Al canon is from Montreal, Canadian Tours exactly. I
spoke with him in his office and he did not
have good things to say about bookings for people looking
to come to Boston and or Cape Cod.
Speaker 2 (01:22):
Well, you know, ironically enough, not only are their problems
here in Boston, but I actually read an article and
he was quoted in it in the Chicago Sun, and
Chicago's another city where a lot of Canadian tourists visit,
and he was telling them the exact same thing, you know.
He just people are just not booking to come to
(01:45):
the States period, right, So.
Speaker 4 (01:47):
May New York City is a problem too, So sure, I.
Speaker 2 (01:50):
Mean it's not it's not Boston, New York or Chicago,
It's the United States of America.
Speaker 5 (01:56):
I have a feeling.
Speaker 2 (01:57):
So anyway, we're going to talk to him a little
bit more about that and the kind of impact that
that might mean on tourism here in Boston, because they
do account for a lot of business here. I'm also
in that first half hour of the show today, Doug
Howgate he's going to join us now. He's the president
of the Massachusetts tax Payer Foundation, and he, along with
(02:19):
a number of other state leaders, recently sent a letter
to the governor voicing their concerns about the future of
the commonwealth. Joe, you know, we've talked to Doug a lot, right,
we have, about all kinds of things, and I know
that he, along with as we've said, a lot of
other leaders, have said that they just don't know exactly
(02:40):
what's happening here. The very concerned about housing, they're the
very concerned about jobs leaving because it's so expensive to
be here. So it's going to be interesting to chat
with him about those issues. And in addition to that,
of course, we're going to talk to him about the
impact that the New England area may be feeling as
a result of those tariffs that just continue to loom
(03:03):
out there.
Speaker 3 (03:04):
Also on today's program, well, it's a business that I
think many New Englanders at least have heard something about.
Let's hear their jingle. That's right, arch Painting. We're gonna
have the CEO of arch Painting on rich Killgannon. It
was interesting because kim On LinkedIn Joe Jackaloney. Now he's
the one you often hear about in the ads. He
(03:25):
reached out to me on LinkedIn. You know, he's listening
to our program, he's loving our program, he wants to
be on. So anyway, I reached back out and no way.
We have their CEO on today, so that should be
a good conversation. And then you know, every week on
this program we have Doug Banks. You know, he's the
executive editor, or we have one of his top reporters.
He's the executive editor of the Boston Business Journal, and
you know, anybody who follows the BBJ knows that he
(03:47):
every day he publishes the five things you need to
know today. So Kim and I have asked him to
sort of adjust it a little bit for our program
and make the five things you need to know this
in business. So that should be interesting. He sent us
some bullet points.
Speaker 4 (04:06):
I'll be talking about those, yeah, yeah, yeah.
Speaker 3 (04:10):
And then Kim Britney jazz Off Brett jas Off, she
was on the program before. She's the executive editor of
Boston Magazine and they're out with their one hundred and
fifty most Influential Bostonians for twenty twenty five.
Speaker 4 (04:26):
And it reads.
Speaker 3 (04:28):
Like, you know, a list of guests that we've had
over the years on the Bloomberg and W. R.
Speaker 6 (04:33):
Camp.
Speaker 2 (04:34):
Yes, absolutely, yeah, I think we know. I would say
probably one hundred of the one hundred and fifty for sure.
Speaker 5 (04:41):
So you know, a surprising list.
Speaker 4 (04:43):
You know what surprise me is number one fifty.
Speaker 2 (04:46):
So I sort of have a bone to pick with her,
but I want to be nice about it.
Speaker 5 (04:53):
Yeah, I feel like there's a.
Speaker 2 (04:54):
Difference between influential and infamous.
Speaker 3 (04:58):
Well, yeah, it really stands out to go Karen read. Okay, yeah,
you know. But then there were a number of journalists
who have made the list early lay on the Boston
Globes on there, David Wade from WBZTV Channel four, Billy Costa.
So there are some people that are wearing the journalism
hats that are among the most influential. All right, Kim,
(05:20):
We've been talking a lot about it, the impact that
these tariffs might have on a summer tourism here in
New England, Boston and beyond, of course the Cape Cod
and primarily we're talking about Canadians. You know, growing up
on Cape Cod you often notice that all the plates
from Canada folks coming to Cape Cod. Well, and in Boston,
(05:43):
I guess there there are number one tourists percentage of
tourism the Canadians, Well, I guess they're not coming in
huge droves this year because of this whole tariff situation,
and we wanted to bring in Al Cannon now. He
is the owner of Comfort Tour of Canada. They are
in Toronto and he joins us now, Al, thank you
(06:06):
very much for being part of the New England Business Report.
So talk to us about tourists who want to come
to Boston this summer and what are you saying?
Speaker 6 (06:13):
Yes, of course, so thank you for this opportunity. We
are a tour operator out of Toronto and we have
been operating for the past twent years. We've been doing
tours to Boston and New England area for the past
seventeen years. We do before COVID vised twice or three
times a month coaches that would come to that area.
(06:36):
Our busiest time would be in Salem, visiting Salem during Halloween.
We would have three or four coaches coming there. Unfortunately,
this year, since February, since talk about the fifty first
date started, our bookings have completely come to a standstill.
(06:58):
We had a lot of cancelings and not many people
are coming to us traveling with us so we have
coaches going to different cities, to New York and other
places as well, so everything is in a stand still. Unfortunately,
this is where it has triggered with the fifty first
(07:18):
date and then the tariffs, and recently now we're having
the borders care where a lot of Canadians are afraid
of coming to the border and not it and they
don't want to end up in detentions. And I know
a lot of it is a lot of it is
also hype, but you know, once a few people get
(07:41):
entangled in these detention center, everybody down here and in
Canada and even in Europe are getting scared of coming
to us because of those reasons.
Speaker 2 (07:51):
Absolutely, can you tell us a little bit about the
I mean, I think this is very reflective, but what
is sort of the attitude of Canadians towards the United
States at this stage of the game.
Speaker 6 (08:03):
Well, since that early February the fifty first state comments,
it really brought Canadians together. I've never seen this before.
Our Facebook page, we try to keep it politics free,
but now we are having to go and mute or
(08:25):
hide comments or delete comments that are very political and
we don't want that. We just want people to come
to us for tours. So that's what's happening, since it
has really brought Canadians and involved in them and being
in Canada first kind of sea.
Speaker 3 (08:46):
We're talking with Al Canadon. He's the owner of Comfort
Tour of Canada there in Toronto. I'm curious to dive
a little deeper. And you described it as a stand
still at this moment. What do you mean by a
stand still and how is this impacting your broader business?
Speaker 6 (09:02):
Well, we're not getting any bookings. We're getting very few
bookings for Boston, for Chicago, for Washington, we're having very
few bookings. So it's not so we get like maybe
twenty percent fifteen twenty percent. So with that, we can't
bring a full coach to Boston. So we need at
(09:25):
least for at least fifty to sixty percent capacity bookings
to be able to bring us there. So right now,
most of our coaches, that's fifteen to twenty percent, the
bookings are not coming. So a lot of people are
avoiding travel few as you know, and just because of
(09:47):
the uncertainties that's going on across the border.
Speaker 2 (09:50):
Ell Is this is this meaning that more people are
booking their vacations at home in Canada or are they
going overseas.
Speaker 6 (10:00):
Yeah, so I think that a lot of Canadians are
booking the trips that are within Canada. They are looking
at Mexico. I think they're looking at also Europe. Our company,
since February, we have started to shift next year's tours
(10:23):
more to Europe, so we are putting more advertising dollars
for Europe packages. We have completely stopped all our Google
and Facebook ads, spending money for Google and Facebook for
US tours because whenever we advertise, we get backlash. People
(10:47):
are don't want to travel there, so we we have
stopped all that advertisement because it's just not going to work.
Speaker 3 (10:54):
Wow, it's actually so much startling to hear. I guess
in terms of yeah, this is not necessarily directed at
Boston or Cape cod this is just directed at the
United States of America, across where you've done business for years.
Speaker 6 (11:10):
And it's not actually and it's not actually towards American people.
People in Canada very understand what's going on in US,
and it's not American people. It's just the new administration.
I think that they're just don't want to be the
fifty first state it's like they don't. We're proud Canadians,
(11:30):
and I think most Canadians don't want to be part
of that. So somebody enforcing forcing themselves onto this country
to take over, and it doesn't sit well with Canadians.
So it has nothing to do with the American people.
It's just the politics, I think.
Speaker 4 (11:50):
Well, so, how many people are we talking about it?
Speaker 3 (11:51):
I mean in terms of the shift in business right now,
and you're basically saying you're stopped at this point. You know,
how many thousands of people would you transport each year
to the England area.
Speaker 6 (12:00):
To the New England. I think it would be about
roughly about one thousand people. But last year we had
twelve hundred people, eleven hundred people something like that. Right
now we don't have even like one hundred people for
the whole year.
Speaker 2 (12:18):
And do you have any idea of what that costs?
Do you know what that costs the economy down here?
Do you have any rough idea?
Speaker 6 (12:26):
Yeah? Of course, I mean with the with the for example,
like our or last year we had three full coaches
going to Halloween and our hotel bill was around in
the fifty thousand and forty five fifty thousand dollars for
the group, and each of those people out of the
hundred people, each person would be eating a lunch and
(12:49):
a dinner in the in Boston and Boston area. So
those are all revenues that I think you're losing in there.
And then people like shopping. They like shopping in different
stores in US because they had a different variety of
things over there. So buying souvenirs, buying shopping, clothing and
(13:11):
things like that, I mean, those are all lost revenues
for the US. Yeah.
Speaker 3 (13:16):
This administration here in Washington, DC has been some over
the past couple of weeks, has been trying to ease
ease some of the language and some of the terrors
and things like, are you seeing any change, I mean,
any change when it comes to your reservations.
Speaker 6 (13:31):
No, Unfortunately, I think what we are expecting that it's
not going to go away. I think it might ease
us sometime in September, but we don't know. Hopefully by
next year things will be but I don't think that
right now. We were supposed to get a lot of
(13:52):
bookings in March and April for spring and summer, and
we are not getting so all our spring and summer
tours are all hanceled, so we are hoping that in
summertime we will get bookings for fall. But we don't
know how things are gonna go, because it seems like
things are shifting so fast. We up with the changes
(14:16):
that are coming.
Speaker 4 (14:18):
All right, well, we'll check back with you.
Speaker 3 (14:20):
He's Al Cannon and he is the owner of a
comfort tour there in Toronto, and we do appreciate taking
time at joining us on the New England Business Report
this Sunday morning. Up next, Doug Holgate, President of the
Massachusetts Taxpayers Foundation.
Speaker 1 (14:41):
You are listening to the New England Business Report on
the Voice of Boston w r KO six 't eighty.
Joe and Kim will be right.
Speaker 7 (14:48):
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Speaker 2 (16:01):
Hi everybody, I'm Kim Kerrigan and I'm Joe Shortsley.
Speaker 3 (16:04):
If you want to be part of the New England
Business Report, sponsorships are still available.
Speaker 2 (16:10):
You can email us at any Business Radio at gmail
dot com.
Speaker 3 (16:15):
That's any Business Radio all one word at gmail dot
com and we'll get your business on the show too.
Speaker 8 (16:28):
Are you a brother or sister of one of Greater
Boston's local trade unions and finally thinking about getting ready
to hang up your tools after thirty five years of
working your tailoff? Congratulations, he worked hard to build your
retirement nest egg. But now what Let me help you
break through the nonsense and financial speak so we can
get to the questions that are important to you. As
you know, nothing gets built without a set of plans,
(16:50):
and neither will you a financial future. My name is
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Speaker 9 (17:21):
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Speaker 5 (17:34):
Welcome back, everybody.
Speaker 2 (17:36):
We're joined by the President of the Massachusetts Taxpayer Foundation.
Dog Howgate is our guest, and Doug. Before we start
to talk about maybe some of those policies in the
impact on New England, we were wondering how your organization
is viewing the negotiations up there on Beacon Hill are
related to fiscal twenty twenty six budget.
Speaker 5 (17:55):
How do you think things are going?
Speaker 10 (17:56):
I think it's a work in progress, and we've written
a fair amount about this because obviously there's so much
uncertainty with federal policies as they relate to the state budget.
You think of how we pay for mass Health or
the state's medicaid program, more than half of that comes
through federal reimbursements, which are still very much up in
the air. And also our tax collections are a reflection
(18:17):
of the broader economy, and there's a lot of uncertainty,
and so what we've seen to date are proposals from
the governor and the House that haven't yet made adjustments
for federal uncertainty. And what we've said is, honestly, we
think that that's the right approach. We think we probably
will need to make major adjustments to this budget, but
(18:38):
we suggest doing that in June, still before the fiscal
year starts. But then we should have some more certainty,
at least on the federal budget process, which has a
multi billion dollar impact on the state budget. And so
trying to guess at what they're going to do before
we know probly doesn't seem like the best course of
action for us. But that's definitely a story to watch
(18:58):
in the coming months.
Speaker 4 (19:00):
Yeah, all right.
Speaker 3 (19:00):
Doug Algate is the president of the Massachusetts Taxpayers Foundation, Okay,
you know, adjustments, adjustments to the budget take us deeper
into that.
Speaker 4 (19:09):
What you mean by that?
Speaker 10 (19:10):
Sure? Sorry, this probably sounds like a YA speak eyuphemism. Yes,
So what I mean is there's kind of two things
at play there here that are beyond our control. Right.
So one is the federal government potentially saying, hey, we're
going to fundamentally change how we reimburse you for medicaid.
That would result, potentially, depending on what they do, in
a loss of significant resources to the comonwealth. So that's
(19:32):
one thing. And then the other thing is, depending on
what happens with the economy, the revenue assumption, the tax
revenue assumption we made for fiscally or twenty six back
in January, we may need to downgrade that, right, So
both of those things, what the adjustments I'm talking about
is basically taking down some of the revenue assumptions in
the budget. And what that means is you then have
(19:53):
to take down spending or we have to find another
way to pay for it, use reserves or things like that.
What we've really been talking about is, especially on the
federal budget side, doesn't really make sense to use temporary
reserves to respond to a permanent policy change, so you'd
really be talking about spending reductions.
Speaker 2 (20:10):
Doug, Let's change gears just a little bit. I know
that you were part of a letter that was sent
to the governor not so long ago. You guys have
concerns about the growth of the commonwealth with the backdrop,
you know, being these tariffs and whatnot. What are some
of the suggestions that you are passing along. What do
you want to see this administration here in Massachusetts do
(20:30):
to protect against and continue to grow the economy here
in Massachusetts.
Speaker 10 (20:35):
I think that one of the things that we talk
about in the letter and can be easy to lose
track of, but is critically important, is what makes Massachusetts unique.
So Massachusetts has been facing some demographic challenges, some cost
challenges for a while and those have not gone away.
And I think we need to make sure as we
think about our response to whatever happens in the economy
(20:57):
or from the federal government, we can't act like challenges
we had before a few months ago don't exist any longer.
But at the same time, I think we are seeing
when you're looking at research grant funding, and we saw
more news on that yesterday. When you're looking at some
of the volatility that the higher ED sector is facing.
Higher ED and research are really a big part of
(21:19):
the engine that drives Massachusetts, and so as we think
about state level policies, we need to take into account
that these are some sectors that are under some real scrutiny,
real challenges right now. The first thing we need to
make sure is that we're not making things worse, and
then we need to think about what the Massachusetts do
to make sure we're protecting what makes us unique in
(21:39):
a really positive way, I think compared to some of
our economic competitors.
Speaker 3 (21:43):
Well, Doug, while we wait for the federal government to
show its hand and more specifics and more detail, you've
sort of alluded to it here, I mean, is there
anything that state leaders can do at this point to
prepare for that eventuality?
Speaker 10 (21:56):
So let me talk about kind of higher ED and
research for second, and then I can move to the
state budget. On the higher ED and research front, I
think one thing we need to make sure is, you know,
over time, you see proposals to require some of those
larger nonprofits in the higher ED or healthcare space to
pay mandatory you know, property tax replacement payments or state
(22:20):
proposals to tax endowments. I think it's to me pretty
apparent that this is not the time for Massachusetts is
a commonwealth to be doubling down on the challenges that
these sectors face. And so I do think that there's
a real policy implication in terms of understanding when the
situation is changing around us and making sure we're not
(22:40):
doing things on a policy front to make things worse.
In terms of the state budget, one thing you saw
in the House Ways and Means budget from last week
that I think was a positive step is we may
need to make major downward revisions into the revenue estimates,
as we just discussed, and so the first thing we
need to start doing is starting to reduce spending from
(23:00):
the levels that we're assumed just a few months ago.
And we see that to some extent in the House
budgets to the tune to say five hundred million dollars
or so versus the governor's budget. We're we're likely going
to need to do more, but starting to assess where
we can make those spending reductions right now in areas
of the budget and signals for folks where we're really
(23:21):
going to need to knuckle down and control costs. That's
something that can be done right now, and certainly, as
we look to House budget debate next week, what we
want to make sure is we're not seeing a total
disconnect between spending added through the budget debate process and
the fact that this is a budget that we're going
to need to write and pencil and understand that the
final bottom line is likely going to need to be
(23:43):
less than the bottom line people were thinking about just
a couple months ago.
Speaker 2 (23:47):
Doug, what else is on your desk that you're concerned
about right now? Because I know there's a lot of
things coming from every different direction.
Speaker 10 (23:55):
I think that one of the things that we're responding
to quite a bit, which is very understandable, is as
we see so many changing federal policies and a lot
of questions about what's happening and then how can the
states maybe step into replace federal resources or do things
like that. And certainly we need to understand the interaction
between federal policies and what's happening in Massachusetts. But sometimes
(24:20):
it can be easy to lose track of the fact
that a downturn in the economy and it's a tenant
impact on state tax collection would likely trump the state
budget and the economic impacts of the other changes we're
talking about, and so it would not be a good
idea to develop and craft a response to adapt to
federal grant cuts, to do these other things right now,
(24:42):
and then be kind of out of ammunition when all
of a sudden. Hopefully not, but we see a downturn
in the economy. You know, we have really good lessons.
I think the Great Recession from the two thousand and
one downturn, We've seen how bad things can get relatively quickly.
From a tax revenu standpoint, we do. We have a
large stabilization fund. We can't be using that now when
(25:04):
we really don't know what the economy is going to
look like in two weeks, let alone in two months.
Speaker 8 (25:09):
You bet.
Speaker 2 (25:10):
Doug Holgate, great information. Thanks so much for being a
part of the New England Business Report. Still come in
your way this morning is the spring clean up season
is here. We're gonna speak to a CEO of Arch
Painting about taking care of your home in a reasonable way.
Speaker 1 (25:33):
Kim and Joe will explore more business news that impacts
our New England economy when they return.
Speaker 5 (25:41):
Keep getting up, Yeah, keep getting.
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Speaker 8 (26:41):
Are you a brother or sister of one of Greater
Boston's local trade unions and finally thinking about getting ready
to hang up your tools after thirty five years of
working your tailoff. Congratulations, you worked hard to build your
retirement nest egg. But now what Let me help you
break through the nonsense and financial speak so we can
get to the questions that are important to you. As
you know, nothing gets built without a set of plans,
(27:03):
and neither will your financial future. My name is Mike Marshall,
President and CEO of Marshall Wealth Management and creator of
the Marshall Plan, a comprehensive customized plan that will help
you answer important questions in all seven key areas. You
don't have to do it alone. There is no cost
or obligation. Call us at eight five seven three four
(27:23):
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ten thirty, or check us out online at Marshallwealth dot com,
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Speaker 9 (27:34):
Advisor services offered through Capital Analysts or Lincoln Investment Registered
Investment Advisors. Securities offered through Lincoln Investment Broker Dealer Member Finra, SIPC,
Lincoln Investment dot Com, Marshaal Wealth Management and the above
firms are independent and not affiliated.
Speaker 2 (27:47):
Hi everybody, I'm Kim Kerrigan.
Speaker 3 (27:49):
And I'm Joe Shortslee. If you want to be part
of the New England Business Report, sponsorships are still available.
Speaker 2 (27:56):
You can email us at any Business Radio at gmail
dot com.
Speaker 3 (28:01):
That's any Business Radio all one word at gmail dot
com and we'll get your business on the show too.
All right, and welcome back to the New Anglo Business
Report on this Sunday morning, April the twenty seventh, Joke
(28:22):
shorts of Kim Carrigan here with you.
Speaker 4 (28:24):
And you know, Kim.
Speaker 3 (28:25):
At this spot in the program, we like to talk
about a business story that you know has caught our attention.
Speaker 4 (28:29):
It certainly caught your attention.
Speaker 3 (28:30):
In fact, on next week's program, you actually booked the
president CEO of Martha's Vineyard Hospital at Denise Shapishi. And
I wanted to mention because there's a Globe article obviously
talking about why you made the decision to booker. Maybe
you know, you want to fill us in a little bit.
I mean, it's really interesting. The headline of the Globe
(28:50):
is to retain his priced out workers Martha's Vineyards Hospital
spending thirty eight million dollars to build departments.
Speaker 2 (28:57):
Well, you know, Joe, this is this is a story
that you and I have been talking about for a
number of years. And that's the fact that over on
Martha's Vineyard as well as Nantucket and certainly down on
the Cape, one of the big issues certainly since COVID
and even before. But is that these the area prices
out employees for hospitality or for medical care. So a
(29:21):
lot of these restaurant owners and hospitals and what they're
now having to turn to their own budgets to try
to find housing for their employees.
Speaker 4 (29:32):
Yeah.
Speaker 3 (29:32):
I mean Andrew Breaker in the Boston Globe is writing
about this particular topic, and he basically talks about how
well think about it, folks. I mean, anybody listened to
this program. You know, we've all heard about housing on
the islands. But he says they don't have enough housing
large enough to staff and sustain essential functions. I mean,
that's what it's come to. I mean, I suppose that'd
applies to police and fire protection and things like that,
(29:54):
all the school teachers and on and on. I mean,
but here it is the hospital coming up at least
with know what appears to be a partial solution to
a really huge problem on the islands if they, you know,
want to have a hospital system. All right, Kim, we've
talked about this earlier in the program, and now it's
time to play that.
Speaker 4 (30:15):
Jingle we're all familiar with. That's right.
Speaker 3 (30:19):
How many times have you heard that right, okay, well,
right here on the New England Business Report, you're going
to be hearing from the CEO of Arch Painting.
Speaker 4 (30:26):
That'd be Rich Kilgannon. He joins us.
Speaker 3 (30:28):
Now, Rich, thank you very much for joining us on
the New England Business Report. It was interesting because your founder,
Joe Jackaloni reached out to me on LinkedIn and when
connected us with you, and we do appreciate you joining
us today.
Speaker 4 (30:41):
So tell us about Arch Painting. How's business these days?
Speaker 11 (30:45):
Hey, it's good, good morning, joining KVE. It's great to
be here. Business is good. Business is good. You know,
we've we've grown a long way since Joe started the
company back in nineteen ninety seven. We see in a
six hundred percent growth in the last ten years and
we've taken a local you know, Boston business now national.
(31:09):
We work in our states other than Alaska. So things
are good. You know, business is booming. We've had a
great start to the year grade G one where we're
off nearly thirty percent year over year, so it's good.
Speaker 6 (31:26):
It's good.
Speaker 11 (31:27):
Can't complain we're rich.
Speaker 2 (31:28):
That's a really interesting thing to hear because, as you know,
people get nervous and maybe the kind of you know,
there's threats of the kind of a downturning. It seems
like those kinds of things like home improvement or construction,
because I know you guys do a lot of commercial
work as well, can sometimes be threatened. You're saying you
don't see that yet.
Speaker 11 (31:49):
Yeah, definitely not in the commercial side. You know, our
commercial side of our business is boomed right now. Residentially,
you know, it's the homeowner we have seeing the downturn
for sure. You know, we're we're seeing how people are
very nervous. Sounds like job security and you know the
four to one k and and the savings are being impacted.
(32:12):
So we are seeing an impact on our residential side
or commercially, other than the higher education sector, business is
still going strong. We have seen the private colleges and
universe that we work with scaling back. You know, they're
(32:32):
making they're making some noise now that they're going to
be cutting this year, you know, with how the funding
is going federally and with the callbacks. But overall sit
here today, commercially it's still going very very strong.
Speaker 3 (32:49):
Rich gild Gannon's our guest. He's the CEO of arch
Painting up there in Luburn. As we said, we've all
New Englanders, we've grown up with this company. Okay, so
let's talk a little bit about that because I guess
I always thought of you guys as you know, you're
painting the house next door. But you're talking a little
bit about the commercial business here. How does your business
break down? I mean, what what percentage is commercial? What
percentage is residential?
Speaker 11 (33:10):
Yeah, so we do ninety percent commercial and ten percent residential.
Speaker 3 (33:16):
Oh okay, all right, all right, and then it's really
where the residential side where you're starting to see the
pullback whereabouts? You know, I guess it give me an
idea of geographically and demographically who's who's reaching out to
arch painting these days.
Speaker 11 (33:31):
So in terms of our reach on the commercially, we
were nationwide. The only place we've not worked and we
don't work is Alaska. But we're very, you know, very
busy in New England. That's our prime area. That's where
you know, it was founded and we operate and do
most of our work, but we do a lot of
work in Texas, California, in the Carolinas, down in Florida.
(33:55):
You know, we're we're very, very active and the demograph
I think from their homeowner boomers, you know, was always
our number one customers. But now we're seeing you know,
the millennials. You know, I get into this space and
you know, they're becoming more of our customer base than
(34:16):
the boomers, which is you know, which is great for us,
because we've actually got a new technology that we're rolling
out to homeowners called pain Then. It's an amazing technology.
It's one of the kind homeowners can be set at
home and they can get an instant quote on their
interior or the exterior. And when we did a study
(34:38):
last year, you know, he showed us that millennials don't
want to speak to people. They don't want to have
to have work with factors for them not to call
back and wait three weeks for a callback. With PAINS
and this technology platform, it's instant online pricing. You can
get a quote in less than three minutes and you
(34:58):
can book it within thirty seconds. You know. So we're
really we're really advancing the painting world, and you know,
we're trying to be the leader in what does painting
contracting look like. I have a very blue collar and
we're trying to put the white globe service on now
(35:18):
we're enhancing it with the technology.
Speaker 5 (35:22):
Well, you you.
Speaker 2 (35:23):
Kind of answered my next question, and that is I
was reading about you guys, and I know that you
have worked very hard to distinguish the service that you
give versus maybe some other painting companies. So maybe you
could walk us through.
Speaker 5 (35:39):
What that is.
Speaker 11 (35:41):
Yes, So our founding one about founding principles from Joe
Jack cloneing why he got into paid and his vision.
His vision was customer service. You know, we've got to outperform,
and outperforming is giving good customer service. If someone calls
and to your phone, either leave the message, which and
a call in less than one hour. If we get
(36:03):
an email, we get an inquiry from our website one hour, touch,
we go back, you know, and we respond because I
know as a homeowner is so frustrating when we're trying
to get a home service contractor to respond to you
and it doesn't happen. So twenty eight years ago, Joe
was like, if we did great customer service, that's what
(36:27):
that's what's going to differentiate us. And even to this day.
Speaker 4 (36:30):
That's what we do.
Speaker 11 (36:31):
It's all about customer service. If it's something wrong, we
fix it. If we get an email, we'll respond to
the phone things, we answer it. And what we've now
done we've looked at the technology and we've added that
on to be you know, we want to be a
lead in the space and we want to give the
consumers at home as well as our commercial clients what
(36:53):
they want, and that is we live in a digital world,
so how can we make traditionally what even to this
day is still not very digital, are automated. We're now
put in that level that's novity to make heavy one's
live easier. We're all busy, you know. We we buy clothes, food,
vacations online. Why can't we do that in the home
(37:15):
services industry? And that is what we're doing.
Speaker 4 (37:21):
I love it rich the millenniums.
Speaker 3 (37:23):
Millennials don't want to talk to anybody.
Speaker 4 (37:26):
It's so true, it's so true to her words have
never been spoken. He's the CEO of arch Banning. They
of course are based up there in.
Speaker 3 (37:34):
Wooburn and we do appreciate you joining us this morning
on the New England Business Report.
Speaker 2 (37:39):
Now we want to take a look at some of
the biggest business stories of this week. We're joined by
the executive editor of the Boston Business Journal. Doug Banks
is our guest, and you know he's got a great
feature in the paper each day, the five Things you
Need to Know. So Doug, let's get started learning about
some of those five things that we need to know
this week, starting with what's gone on over there at Harvard.
Speaker 5 (38:03):
We that's the.
Speaker 2 (38:04):
Story that just keeps on given now they are suing
the Trump administration afterward that some of their funding has
been frozen.
Speaker 10 (38:12):
Yeah, so first of.
Speaker 12 (38:14):
All, thanks for having me, good morning, and yeah, the
biggest news of the week by far has been the
continuing battle between Harvard and the Trump administration. You you know,
back in February, the nih first said that it was
going to cut overhead costs for you know, health and
science research, which all the colleges and universities need and
(38:34):
places like Harvard and MIT particularly need just because they
taken so many hundreds of millions of dollars each year.
But really the last week, administration you know, has come
down hard withholding funding specifically from Harvard, citing warriors of
anti Semitism saying it wanted they wanted to say in
Harvard's personnel and admissions. And at that point President Alan
(38:58):
Garber said They just are not going to put up
with that.
Speaker 11 (39:01):
So they sort of sued.
Speaker 12 (39:02):
The Trump administration claiming that the withholding of their federal
funds was illegal. They we had saw sixteen other Massachusetts
colleges sign on to an industry statement saying that unprecedented
government overreached political interference should shouldn't happen, and so the
(39:23):
battle continues. Garb did say that Harvard is actively working
against anti semitism on campus and they will continue to
do so, but it does object to the other demands
from the administration.
Speaker 3 (39:39):
All right, that's Doug Banks. He's executive editor of the
Boston Business Journal. I'm sure your reporters and yourself will
be watching that closely in the court system. Number of
other headlines on the BBJ this week. Let's see this
headline caught our attention. LA fires prompt local home buildings
start up to head west.
Speaker 4 (39:54):
Now this is an Andover based company.
Speaker 12 (39:57):
Yes, really interesting. So it's a modular constructions startup. It's
called Reframe Systems and it was actually started about four
years ago by two former colleagues at Amazon Robotics. So
they're taking the modular construction industry and the sort of
adding a robotics to it. But what's really interesting is
that they've already started building a few buildings here in Boston,
(40:18):
but now they're taking to the Los Angeles market in
response to the devastating wildfires that destroyed all those homes
in January. It's basically created a whole brand new market
for modular home construction because so many houses were destroyed.
And now, even though it's three thousand miles away, this
small Boston company has seen this opportunity to go out
(40:40):
to LA and in fact, they're hoping to shift create
a mini factory in early twenty twenty six where they
can build the modular homes on site there and put
them out until then. For the next year, they'll be
building them in Massachusetts and shifting them across the country.
So that was another big story of the week.
Speaker 10 (41:00):
Share them so, honestly, I'm sorry, go ahead, Yeah.
Speaker 2 (41:03):
No, I was just gonna say, that seems so innovative,
and it just seems like it's just, you know, there's
such a need.
Speaker 5 (41:08):
So it's a really smart move. Now, I know what
you were going to say.
Speaker 2 (41:11):
One of your favorite stories was about personal running shoes, right, yes, and.
Speaker 12 (41:15):
Talking about technology, there's one of the really interesting tech
stories also related to last week's marathon is that Desol Systems,
which long time people may remember, but the cadcam company
solid Works back in nineteen ninety seven. They're looking to
help amateur runners get running shoes customized to their feet.
(41:36):
Now we all know professional runners have you know, custom
shoes made for them, but that's al is taking its
computer design software. It's partnering with companies like ASEX to
basically democratize running shoe design. It's really interesting use of
this design software. It's not the first running shoe company
they've worked with.
Speaker 11 (41:55):
They actually worked with eight.
Speaker 12 (41:57):
Of the top ten athletic performance brands to do, you know, design, conceptualize,
and produce all a lot of their products.
Speaker 10 (42:05):
But the idea of.
Speaker 12 (42:07):
You know, being able to customize shoes for you and
me is pretty cool.
Speaker 4 (42:11):
Yeah, it certainly is.
Speaker 3 (42:11):
So what I have to do go in there and
then put on something, or how do I how do
I get my personalized shoe?
Speaker 13 (42:18):
Well that's the thing.
Speaker 12 (42:19):
They've just started the partnership and they're they're still working
on it, but it's all obviously all automated. So I
would imagine that they would take a scan of your feet,
and you know, they would study your gate and they
would be able to make something that works perfectly for
you and the way you walk and run.
Speaker 4 (42:35):
Yeah, make me run faster. I doubt it, Okay, right.
Speaker 3 (42:39):
Another headline from the BBJ this week, Mitsubishi unit to
open new innovation center in Cambridge.
Speaker 10 (42:47):
Yeah, this is exciting.
Speaker 12 (42:48):
Next week on May a Mitsubishi Electric, which is a
division of the big automotive companies, opening its first US
based global innovation center in camber Bridge at the MIT
Media Lab. So that's a really big R.
Speaker 11 (43:04):
And D center.
Speaker 12 (43:05):
They'll be developing and researching all kinds of new products
for in the electronics division of a Mitsubishi. But it's
not the only R and D lab. It's actually like
one of three major R and D lab announcements this week.
You may have also seen the news Roach, the big
drug maker, as plans to invest fifty billion dollars in
(43:25):
the United States over the next five years, and some
of that money is going to be invested here. They're
opening the Roach genin Tech Innovation Center in Austin at
the Harvard Enterprise Research Campus. So that's exciting. That's going
to be AI research and all kinds of R and
D efforts in biotech, and then that came a month
(43:48):
last month. You may remember in video the big chip maker,
they had announced plans to launch a new research center
here in Boston on quantum computing. Don't ask me what
this is, but they're partnering with companies like qu Era
Computing in Boston and they're creating what's called the Nvidia
Accelerated Quantum Research Center. So the most all I know
(44:10):
about quantum is what I've learned from Marvel movies, So
I can't help you on what they'll be actually studying.
Speaker 6 (44:14):
But there's three major.
Speaker 12 (44:16):
R and D announcements all in the last month. Lot
of big jobs, a lot of you know, high paying
jobs coming to Boston. So it's all really good news
on that front.
Speaker 5 (44:26):
That's very good news. We will take that for sure.
All right. He is Doug Banks, and it's five things
you need to know.
Speaker 2 (44:31):
You can find in the Boston Business Journal each and
every weekday. Doug, thanks so much for being a part
of the show.
Speaker 5 (44:38):
Still coming your way.
Speaker 2 (44:39):
Most influential Bostonians of twenty twenty five.
Speaker 5 (44:42):
How you feel about this list?
Speaker 3 (44:43):
Well, it's interesting, especially when to get down to number
one fifty.
Speaker 4 (44:46):
We've talked about that and be.
Speaker 3 (44:48):
Happy to ask Britney Jaznof about how they made that selection.
Speaker 4 (44:51):
Of course we're talking about Karen Reid.
Speaker 5 (44:53):
Absolutely, that's coming your way in just a moment.
Speaker 2 (44:55):
Everybody, this is the New England Business Report.
Speaker 1 (45:05):
You are listening to the New England Business Report on
the Voice of Boston WRKO six 't eighty Joe and
Kim will be right back.
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Advisory services offered to Capital Analysts or Lincoln Investment Registered
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Finra SIPC, Lincoln Investment dot Com, Marshall Wealth Management and
the above firms are independent and not affiliated.
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Us kiss.
Speaker 2 (47:24):
Hi everybody.
Speaker 4 (47:24):
I'm Kim Kerrigan and I'm Joe Shortsley.
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If you want to be part of the New England
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Speaker 2 (48:09):
Each year, Boston Magazine puts out a list of the
one hundred and fifty most influential Bostonians of the year.
Speaker 5 (48:16):
And joining us to chat about this year's.
Speaker 2 (48:18):
List is the executive editor of the magazine, Britney Jazz
no Off.
Speaker 5 (48:22):
It's great to have you back, Brittany.
Speaker 13 (48:23):
Thank you so much for having me today.
Speaker 2 (48:25):
Absolutely, let's start with just the criteria. What do you
guys look for when you use the term most influential?
Speaker 13 (48:35):
That's a great question. You know, we're really looking for
people who are shaping our city and state. So people
who are making a difference right now in their respective
field and having a big influence.
Speaker 3 (48:50):
Has the word always been influential or arem I crazy?
Speaker 4 (48:53):
Dude? At one point it used to be the most powerful.
Speaker 13 (48:56):
Or the most powerful. You're right, it was, So why
the chain, Yeah, we did that a few years ago.
It's a great question because I think influential is a
broader term, and whereas you know, power is one thing,
but I think influence is really another. Influence implies being
(49:17):
able to really make a difference.
Speaker 6 (49:18):
I think.
Speaker 2 (49:20):
Pretty when I look at the list, I think the
majority of them are a real reflection. It's almost like
holding up a mirror to the city. Is that part
of what it is you're looking for?
Speaker 7 (49:32):
Oh?
Speaker 13 (49:33):
Yeah, absolutely. We want our list to be fully represented
of the city. You know, we have all different types,
you know, people representing all different fields. You know, we
have government leaders, nonprofit leaders, developers, high powered real estate agents,
healthcare that the list goes on, you know, university president presidents.
I think that's a big one too. Education is a
really big part of you know, a Boston. So I
(49:54):
think that we really want this list to be reflective
of our community as a whole.
Speaker 3 (50:01):
Brittany, the number one most influential Bostonian in your list
is Wick of Grousbeck and the Boston Celtics. And I'm curious,
if the Celtics hadn't just sold for six billion dollars,
would he be the number one choice?
Speaker 13 (50:13):
You know, that's a great question. I think. The other
thing we really wanted to recognize about the Celtics was
the amazing year they had in twenty twenty four. You know,
it's the twenty twenty four Championship with obviously really electrified
the city, and now with the big news about the
team's future, it feels like there's just a lot going on,
you know, in Celtics world. They're obviously, you know, and
they're having a big year this year too, So it's
(50:34):
just an exciting time for Celtics and and Wick obviously
as well. So we wanted to highlight.
Speaker 3 (50:40):
That, and that was an easy decision. There was no
disagreement in your conference room.
Speaker 13 (50:44):
No, I don't think, you know, I think it was
it was you know, we always spend a lot of
time discussing all this. You know, it's really a year
long conversations, but no, I would say there was a
disagreement on that.
Speaker 2 (50:53):
Okay, So Brittany, I'm going to go to the end
of the list. Now one hundred and fifty. I have
to say I was taken aback by one hundred and fifty.
Karen Reid is one hundred and fifty. And when I
think of her, I don't think of her as an
influence on the city.
Speaker 13 (51:11):
Yeah, I mean, you know, I think it's it's really
about you know, obviously the trial is you know, a
second trial is happening now and lover or hater. You know,
I think that she is a very big topic conversation
in the city right now. And you know, I think
it depends I guess on what your definition of influence is.
But you're right, it was you know, it is a controversial,
(51:33):
you know, one fifty, but you know, I think that
people are She definitely has people talking right now and
has for for quite a while.
Speaker 3 (51:43):
Talking with Britney Jazznof, executive editor of Boston Magazine, they're
out with their one hundred and fifty most Influential Bostonians
for twenty twenty five. I'm wondering about the numeric designation
next to all these people's names. Okay, I mean I
get one through ten, and then when you after that,
if you get to eleven to one hundred and fifty,
I mean, how important is that numeric designation to this list?
Speaker 13 (52:08):
No, that's a great question. I mean, and we say
this kind of in our intro as well. It is
obviously subjective of you know, this is the ranking, so
and there's a lot of things that you measure when
you measure a rank, you know, when you measure influence
and power in the city. But you're you know, you're right,
it is obviously subjective. But I think there, you know,
(52:30):
there is a there is a hierarchy there obviously, and
as you kind of go from one all the way
down to one fifty.
Speaker 2 (52:35):
Yeah, Brittany, what does it mean to the individuals who
are on this list?
Speaker 13 (52:40):
I think people really are excited to be recognized among
their peers and among other you know, influential people in
the city. So we do we see a lot of
buzz and excitement around the list.
Speaker 3 (52:50):
All right, let's talk about the folks members of the media.
You know, we're kind of a selfish group here, you know,
so we'd like to you you selected as best I
can tell here. Maybe maybe I missed it, but at
least three surely lay on David Wade and Billy Costa
as most influential.
Speaker 4 (53:07):
Tell us about those decisions.
Speaker 11 (53:08):
Yeah, well, we.
Speaker 13 (53:09):
Were looking, you know, we're looking for We also had
had Nancy Bardon's editor of the Globe, you know, should
mention that as well. We you know, we really are
looking for people who are making a you know, a
big impact in media. Who have you know, who have
done some some cool stuff this year, and have you know,
a big viewership.
Speaker 2 (53:29):
Bases as well, you know, Brittany, my biggest surprise besides
one fifty was the fact that, I mean, obviously we
have the Celtics and Wick at the top of the list,
and somewhere Jalen Brown is on the list. I was
very surprised there weren't more athletes on the list because
(53:49):
Boston is certainly a sports city.
Speaker 13 (53:52):
Yeah, yeah, no, that's a that's a great point, you know,
right now, I feel like the Celtics are kind of
top of everyone's mind, but you know, we are sports city,
are right about that.
Speaker 3 (54:02):
Yeah, I was just taking us inside the decision making process.
You now, you obviously you're you're the executive editor, so
the buck stops with you. But how many people are
involved in this decision making process? And where does did
the conversation sort of turn and say, well, wait a minute,
wait a minute, I don't agree with that.
Speaker 13 (54:19):
Yeah, it's a great question. I mean, you know, it's
really a year long conversation with like a small team
of editors and writers. It takes, you know, a year's
worth of conversations observations to kind of understand exactly who's
shaping our city and how they're shaping it. So, you know,
we we spend time working phones, you know, with people
from all walks of life in the city to find
out who's really making waves and you know, and through
that we you know, there's always perennial people who make
(54:42):
the list, but we're also really looking for people who
are you know, wielding their influence over the past year
and making making a difference.
Speaker 5 (54:48):
Yeah, and so that's really interesting to me.
Speaker 2 (54:50):
So you guys actually talk with other I'm assuming you
probably talked to other influential individuals, correct.
Speaker 13 (54:58):
Yeah, I mean I think it's just an ongoing convers
you know, and it just kind of helped shape that
process throughout the year.
Speaker 3 (55:05):
Sure, Now, once you put this list out, do you
hear from people on the list? I mean, as you know,
Bob Rivers call you up and say, hey.
Speaker 4 (55:13):
I'm eight.
Speaker 3 (55:14):
You know, why wasn't I seven? I mean, does John
Fish call up or Jonathan Craft call up and say, hey,
you know what.
Speaker 4 (55:21):
You got it wrong?
Speaker 13 (55:23):
I think everybody is excited, you know, to be a
part of it, you know for sure, So you know,
I mean I think that you know, there're pney of
you know, everybody will have an opinion I'm sure on
the rankings in terms of you know, well maybe it
could this could have been higher, this has been lower,
but you know, people are generally really really excited to
be a part of it.
Speaker 2 (55:43):
Well, it's great, and it's on stands now Boston Magazine,
the one hundred and fifty most influential Bostonians, And if
you haven't had a chance to check it out, be
sure that you do. Prittey, thank you so much for
being a part of the show today. Appreciate it.
Speaker 3 (55:57):
And you know, Kim, it does really sort of read
like a guest list of this program. I mean, Jim
Rooney's on there, Martha Sheridan's on there, and Anna Presley
is on there, and Kendall Berlin O'Connell. I'm sitting there going, okay,
you know, Susan Collins from the Federal Reserve, Josh Graft.
I mean, you know, really, over the years we have
interviewed you know, a good portion of that.
Speaker 5 (56:17):
So many of.
Speaker 2 (56:18):
Them, right right, A lot of CEOs, and as Brittany
was saying, a lot of the presidents of the universities,
which I certainly understand they are very influential in our city.
But it's I think it is a matter of how
you define influential. Is it someone that everyone's talking about,
or is it someone who has an impact on the
(56:39):
city and changing it. And maybe it's a combination of both.
And it looks like from the list that's the case.
Speaker 3 (56:45):
Jenny Holiday from Encore, Jason Robbins, DraftKings, Marty Meehan.
Speaker 4 (56:50):
The list goes on and on.
Speaker 3 (56:52):
You bet, okay, Kim, time to talk about next week
and you booked this guest, and boy, it's a story
that everybody's talking about.
Speaker 4 (57:00):
Andrew Brinker and The Glory wrote about it.
Speaker 3 (57:03):
We're talking about the president and CEO of Martha's Vineyard
Hospital will be on this program next Sunday morning to
talk about, well, they're building apartments because you know what,
their employees have no place to live. It's a wild story, folks.
That's on w r k L, the Voice of Boston
AM six eight
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