October 13, 2025 • 6 mins
"How many times can you return the same pair of shoes before the company gives up?"In this laugh-out-loud episode of The Ben and Skin Show, Ben Rogers, Jeff “Skin” Wade, Kevin “KT” Turner, and Krystina Ray dive into the absurd world of online shopping — and Skin’s epic battle with narrow shoes. What starts as a simple footwear dilemma spirals into a hilarious exploration of return policies, trench foot, vinyl jackets disguised as leather, and the economics of free shipping.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
All right, we are out and about on the road.
Thursday and Friday we'll be doing live remotes. Friday will
be at the Pluckers city View location. Thursday we're gonna
be at the original Roy Hutchins Barbecue to give away
free Texas Twinkies for a year to three lucky winners
in celebration of National Texas Twinkie Day on October sixteenth.
So that's in Trophy Club we'll be at. We'll be
(00:21):
there on Thursday. Come watch our show three to six
at Roy Hutchins Barbecue, the original Roy Hutchins Barbecue, and
then Friday Pluckers in city View. But right now it's
time for this book track.
Speaker 2 (00:36):
Another edition of Things is traffic.
Speaker 3 (00:40):
All right, I'm gonna do this, choose your own adventure style.
I've got two topics here I'm interested in and I'm
gonna let you guys pick A or B. And then
there's three of you, so we'll whichever one wins, will go.
Speaker 4 (00:53):
Ben.
Speaker 3 (00:53):
Do you pick topic A or topic B?
Speaker 1 (00:55):
Oh, we don't get to know what they are.
Speaker 2 (00:57):
Nope, on.
Speaker 3 (01:00):
A topic A, I'll take Topic B. Christina, let's go A. Okay,
have you guys ever wondered how in the hell companies.
I mean, Amazon's won, but there's a bunch of them
that ship you clothes and door shoes where you just
turn around and ship it right back if you don't
want it. How the hell are they making money on this?
(01:23):
Because you think they can't turn around and sell it
as new I guess they can. Yeah, I'm just I'm
wondering about all those shipping expenses. Oh, okay, because it's
free for the customer. Yeah, I've got I'll give you
an example. So I saw some shoes on Instagram.
Speaker 1 (01:39):
I liked them.
Speaker 3 (01:40):
I was like, all right, I'm gonna need these for
the basketball season. So I ordered them. They I've got
narrow feet. They came in at the size I wear
shoes at and they were so narrow I felt like
my toes were breaking.
Speaker 1 (01:53):
Were they from China?
Speaker 2 (01:54):
No, man, you don't have trench foot. That's good.
Speaker 3 (01:59):
What is trench foot?
Speaker 2 (02:00):
World War One soldiers they had trench foot and they
were in the trenches.
Speaker 3 (02:06):
Keep it going, God, man, I'm physically and mentally drained.
Speaker 2 (02:12):
That's how I felt when you said you did narrow feet.
Speaker 3 (02:17):
Okay, So they ship them and I got I ended
up getting three pairs of these shoes, so they all
came in too small. If you ordered three of them before,
try them on, and so three came to you. Three
came and I was like, so me and my wife
were looking at that. She goes, I go, well, maybe
if I get them a half size bigger, then it'll
(02:39):
you know, when they start curving in, I'll miss that,
so it'll it'll work out. So let's try that. We
shipped three shoes back, get three back, one half size bigger.
And then right after she had ordered it, she goes, oh, wait,
I looked on here and they have some shoes that
are wider, and she goes, I'll try to call them
and see if I can stop it. I wasn't able
(03:00):
to stop it. They sent all three shoes. I got
them yesterday. I tried them on, still too narrow around
the edge of my foot on the top part where
the toes are. So I'm sending all three back and
I'm going to get three more that are the original
size with a new width. So these are this is
being shipped to me now three times, right. It's a beating.
(03:21):
But I'm looking at this going, man, this seems like
a lot of shipping expenses to and back.
Speaker 1 (03:27):
Yeah, you know, we've struggled buying stuff online because you
never know where it's going to come from, and sometimes
it does come from China, and you know, sometimes it
doesn't look or feel like you think it would feel.
I remember there was like a leather jacket I ordered.
I was like, there, this looked really cool. It was
(03:48):
like so cheap. I was like, wow, this is a
great deal. It was kind of like the Halloween mask
I ordered. It looked like a replica of an old
man's face and you put it on, You're like, wow,
that's like a Hollywood movie set. And it came and
it was just the worst cheapest looking mask.
Speaker 3 (04:02):
Carl, Yeah, girl.
Speaker 1 (04:04):
And so I got the this leather jacket and it
arrived and it was essentially just like somebody cut a
square out of some vinyl and just put sleeves on it.
It was like the worst thing I'd ever seen. And
so I was like, go to my wife, cat, send
this back, send this back, And she's already send me
the email. She starts dealing with them and they're like, hey,
if you would just keep the jacket, we'll give you
(04:25):
half your money back, and she's like, no, we don't
want the jacket. We're good, just send us all of
our money back, and they're like, okay, you can, you can,
you can have the jacket, and you know, just please
don't try to send it back like they do anything
they could to have us not send it back to them.
And ultimately they just gave us our money back and
we kept the jacket and they are up charging you
so much for the goods. Yeah, and that that's like
(04:48):
where it's at now. These shoes, I mean, I love them.
They're badass, they're high quality. They just didn't fit my feet, right?
Speaker 2 (04:54):
Could you get them at a shoe store around here?
Because shoe delivery is something I don't mess with. Sound also,
don't do haircut those are like what shoes haircuts? These
are things you have to do in person.
Speaker 3 (05:05):
I don't understand a haircut delivery, like they send you
the stuff to cut your own hair.
Speaker 2 (05:10):
I'm just no, I'm saying, like, you gotta go and
see if the shoes fit at the shoe store. Getting
shoes delivered is always a risky thing you have. But
the haircut thing, yeah, yeah, I'm saying you wouldn't do that.
You wouldn't go oh, I'm gonna get a haircut. Ship
to me, those are it's just the same old school thing.
You gotta go do You gotta go get that in person?
Are you talking about Devereaux wigs? I'm saying that the
(05:30):
shoes and the haircut are still things that you still
need to do. You still need to go into the
store and get that.
Speaker 3 (05:36):
Do you agree with us, Christina?
Speaker 4 (05:38):
I do agree because clothes in general, if I bought
a few things off Instagram and they're just crap quality
by the time they get to you, and you don't
know the exact size. Every company is different, right, Like
you clothes and shoes, you have to like try on
see the material in person before you actually buy.
Speaker 3 (05:54):
It, unless you know the brand already.
Speaker 2 (05:56):
Yes, absolutely, Like I get.
Speaker 3 (05:58):
Order Nike stuff online all day long, right because I
know exactly how it comes. Man, I'm fascinated by that.
I'll get my third shipment on the same order tomorrow.
I'll let you guys know how it works out. But
someone's picking up the tab on all this shipping and
it ain't me.
Speaker 1 (06:11):
All right, It is National Breast Cancer Awareness Month and
our friends at Pluckers are doing something really cool coming
up in just over three minutes will tell you what
they're doing it. We'll be joined by a special guest
All right, we are out and about on the road.
Thursday and Friday we'll be doing live remotes. Friday will
be at the Pluckers city View location. Thursday we're gonna
be at the original Roy Hutchins Barbecue to give away
free Texas Twinkies for a year to three lucky winners
in celebration of National Texas Twinkie Day on October sixteenth.
So that's in Trophy Club we'll be at. We'll be
(00:21):
there on Thursday. Come watch our show three to six
at Roy Hutchins Barbecue, the original Roy Hutchins Barbecue, and
then Friday Pluckers in city View. But right now it's
time for this book track.
Speaker 2 (00:36):
Another edition of Things is traffic.
Speaker 3 (00:40):
All right, I'm gonna do this, choose your own adventure style.
I've got two topics here I'm interested in and I'm
gonna let you guys pick A or B. And then
there's three of you, so we'll whichever one wins, will go.
Speaker 4 (00:53):
Ben.
Speaker 3 (00:53):
Do you pick topic A or topic B?
Speaker 1 (00:55):
Oh, we don't get to know what they are.
Speaker 2 (00:57):
Nope, on.
Speaker 3 (01:00):
A topic A, I'll take Topic B. Christina, let's go A. Okay,
have you guys ever wondered how in the hell companies.
I mean, Amazon's won, but there's a bunch of them
that ship you clothes and door shoes where you just
turn around and ship it right back if you don't
want it. How the hell are they making money on this?
(01:23):
Because you think they can't turn around and sell it
as new I guess they can. Yeah, I'm just I'm
wondering about all those shipping expenses. Oh, okay, because it's
free for the customer. Yeah, I've got I'll give you
an example. So I saw some shoes on Instagram.
Speaker 1 (01:39):
I liked them.
Speaker 3 (01:40):
I was like, all right, I'm gonna need these for
the basketball season. So I ordered them. They I've got
narrow feet. They came in at the size I wear
shoes at and they were so narrow I felt like
my toes were breaking.
Speaker 1 (01:53):
Were they from China?
Speaker 2 (01:54):
No, man, you don't have trench foot. That's good.
Speaker 3 (01:59):
What is trench foot?
Speaker 2 (02:00):
World War One soldiers they had trench foot and they
were in the trenches.
Speaker 3 (02:06):
Keep it going, God, man, I'm physically and mentally drained.
Speaker 2 (02:12):
That's how I felt when you said you did narrow feet.
Speaker 3 (02:17):
Okay, So they ship them and I got I ended
up getting three pairs of these shoes, so they all
came in too small. If you ordered three of them before,
try them on, and so three came to you. Three
came and I was like, so me and my wife
were looking at that. She goes, I go, well, maybe
if I get them a half size bigger, then it'll
(02:39):
you know, when they start curving in, I'll miss that,
so it'll it'll work out. So let's try that. We
shipped three shoes back, get three back, one half size bigger.
And then right after she had ordered it, she goes, oh, wait,
I looked on here and they have some shoes that
are wider, and she goes, I'll try to call them
and see if I can stop it. I wasn't able
(03:00):
to stop it. They sent all three shoes. I got
them yesterday. I tried them on, still too narrow around
the edge of my foot on the top part where
the toes are. So I'm sending all three back and
I'm going to get three more that are the original
size with a new width. So these are this is
being shipped to me now three times, right. It's a beating.
(03:21):
But I'm looking at this going, man, this seems like
a lot of shipping expenses to and back.
Speaker 1 (03:27):
Yeah, you know, we've struggled buying stuff online because you
never know where it's going to come from, and sometimes
it does come from China, and you know, sometimes it
doesn't look or feel like you think it would feel.
I remember there was like a leather jacket I ordered.
I was like, there, this looked really cool. It was
(03:48):
like so cheap. I was like, wow, this is a
great deal. It was kind of like the Halloween mask
I ordered. It looked like a replica of an old
man's face and you put it on, You're like, wow,
that's like a Hollywood movie set. And it came and
it was just the worst cheapest looking mask.
Speaker 3 (04:02):
Carl, Yeah, girl.
Speaker 1 (04:04):
And so I got the this leather jacket and it
arrived and it was essentially just like somebody cut a
square out of some vinyl and just put sleeves on it.
It was like the worst thing I'd ever seen. And
so I was like, go to my wife, cat, send
this back, send this back, And she's already send me
the email. She starts dealing with them and they're like, hey,
if you would just keep the jacket, we'll give you
(04:25):
half your money back, and she's like, no, we don't
want the jacket. We're good, just send us all of
our money back, and they're like, okay, you can, you can,
you can have the jacket, and you know, just please
don't try to send it back like they do anything
they could to have us not send it back to them.
And ultimately they just gave us our money back and
we kept the jacket and they are up charging you
so much for the goods. Yeah, and that that's like
(04:48):
where it's at now. These shoes, I mean, I love them.
They're badass, they're high quality. They just didn't fit my feet, right?
Speaker 2 (04:54):
Could you get them at a shoe store around here?
Because shoe delivery is something I don't mess with. Sound also,
don't do haircut those are like what shoes haircuts? These
are things you have to do in person.
Speaker 3 (05:05):
I don't understand a haircut delivery, like they send you
the stuff to cut your own hair.
Speaker 2 (05:10):
I'm just no, I'm saying, like, you gotta go and
see if the shoes fit at the shoe store. Getting
shoes delivered is always a risky thing you have. But
the haircut thing, yeah, yeah, I'm saying you wouldn't do that.
You wouldn't go oh, I'm gonna get a haircut. Ship
to me, those are it's just the same old school thing.
You gotta go do You gotta go get that in person?
Are you talking about Devereaux wigs? I'm saying that the
(05:30):
shoes and the haircut are still things that you still
need to do. You still need to go into the
store and get that.
Speaker 3 (05:36):
Do you agree with us, Christina?
Speaker 4 (05:38):
I do agree because clothes in general, if I bought
a few things off Instagram and they're just crap quality
by the time they get to you, and you don't
know the exact size. Every company is different, right, Like
you clothes and shoes, you have to like try on
see the material in person before you actually buy.
Speaker 3 (05:54):
It, unless you know the brand already.
Speaker 2 (05:56):
Yes, absolutely, Like I get.
Speaker 3 (05:58):
Order Nike stuff online all day long, right because I
know exactly how it comes. Man, I'm fascinated by that.
I'll get my third shipment on the same order tomorrow.
I'll let you guys know how it works out. But
someone's picking up the tab on all this shipping and
it ain't me.
Speaker 1 (06:11):
All right, It is National Breast Cancer Awareness Month and
our friends at Pluckers are doing something really cool coming
up in just over three minutes will tell you what
they're doing it. We'll be joined by a special guest
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