Brett Chappell shares the story of how Maynor Service Company has become what it has today and it's history. Brett talks about the importance of a happy team and giving back!
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Episode Transcript
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Speaker 1 (00:00):
Erica DeLong with Brett Chappell from a Manor Service Company.
Y'all are amazing. I'm so thankful to be partnered with you.
Of course we met because y'all came out to our
toy drive giving back to the community, and my HVAC
broke in the middle of a snowstorm and so boom,
y'all showed up and kind of we're the heroes of
the day. And I've used y'all for everything so far
because you're just amazing. But Brett tell us all about
(00:21):
Manor Service Company, what you specialize in and how it
all started for you.
Speaker 2 (00:25):
All right, Well, thank you, Erica. Well that's a lot
so and it's been a pleasure working with you as well.
Let me just tell you you're a great customer and we
appreciate everything you've done for us. We specialize in he
and air conditioning. That's how we started out. We've entered
into plumbing and electrical. We wanted to be a one
stop shop for our customers. You know, customers today need
(00:46):
somebody they can count on and trust. That's the company
we want to be. That's the company we strive to be.
That's the company we trained to be. We have a
full time trainer that helps us focus on that. That's
office staff, every position in the company, and we train
every week to try to focus and really be there
to take care of our customers. Uh. When my partner
(01:07):
and I Jake bought the company from Anthony Manor in
twenty nineteen, we promised Anthony and we would continue his
wonderful legacy of great service, wonderful pridemanship and everything that
he did. And we've done that, and we've worked really
hard to do that and we've grown quite a bit
since since that early beginning six years ago. But my
(01:31):
partner and I Jake, we wanted we wanted a company
that people wanted to work for and the customers want
to call. And we knew if we use those basics
to create our company, then everything else would fall into place.
Part of that is training. As I said, you know,
we we contact each and every one of our customers
after our service to find out how we did. And
(01:54):
we do that not out of self service he but
really to find out or could we do better? Because
we can always do better. You know, the road to
perfection is the long road that you never get to
the end of. But we're always striving to be the
best we can be. We've been successful in the community.
My partner and I grew up in this.
Speaker 1 (02:10):
Area, which is rare because you don't hear that as
often anymore.
Speaker 2 (02:14):
You don't everybody moved away and somebody else moved back.
So you know, we grew up here. We know this
we know this town, we know this area, we know
the people, and we focused on hiring a team of
all stars to help us be the best we can be.
We're proud of what we do. We're proud to be
able to give back to our communities because being successful
(02:35):
in business means a lot of people have helped you
along the way at every single step. That means you're
employees or customers, all the things that make success. And
we're strong believer in giving back to those that have
less and those that need us, and we focus on
that very much.
Speaker 1 (02:51):
And of course that's how I met you guys. Originally,
I know that you had listened over the years since
like the Bob days, but I met you at the
at our toy drive that we do. It gives kids
toys right here locally during the holidays that may not
have anything. But also Anna on your team she made
a comment to me that really stood out, saying how
like this is the first job she's ever had that
she felt seen and heard and she was so proud
(03:13):
to work there. And I was like, that says so
much and speaks volumes about you guys, because like, you
don't hear that very often from an employee now, I mean, really,
you don't. Not in today's world.
Speaker 2 (03:23):
You don't. And you know, finding employees that want to
stick around for a long time. When I grew up
in the industry, at my first job I worked at
for twenty four years, so I thought, that's just the
way you do it. Not so much anymore, but I
want a company that people want to work for where
we can have some fun. We can still be serious
and we can do a great job, but we can
have fun at it. Be a team, you know, do
(03:43):
regular teaming events, even if it's a cookout or a
breakfast or a lunch or go play golf or whatever.
You know, you've just got to be able to share success,
to be able to breed success. I'm proud of our
team and over one hundred and sixty employees. We you know,
we work really hard to try to make sure that
every customer is taken care of. Sometimes we fail because
(04:04):
we're not perfect, but when we find out that on
those rare occasions that that happens, we make sure that
customer's taken care of. We're very proud of our industry.
We're proud of our employees that have chosen to build
a career in a very successful way, in a career
in an industry where people need us really bad, and
(04:26):
we're proud to serve in those dimensions.
Speaker 1 (04:29):
And then you also do a big wall of your
community service, which I love that because y'all are really
big on highlighting and helping those in the community. But
what are some of the service projects y'all worked on?
And I know it's like this big wall of all
of your community projects you have in the office.
Speaker 2 (04:44):
Oh wow, we do that, and we do that because
not out of self servency or to pat ourselves on
the back. We just want our employees to know that
we're a company that likes to give back because they're
part of that success. If it weren't for them, we
wouldn't be able to do that. You know. We like
to give to the Cancer Foundation, We like to give
(05:04):
to anything that helps the special Olympics. We're a big
provider of that. The toy drives shop for a cop,
those are big ones. We were doing that this morning.
And you know, as small as that sounds, you know,
for a kid to be able to go one spend
some time with a police officer, to be able to
form a bond where they look up to that person
(05:25):
and then go shopping and buy some toys, you know,
as small as that sounds to us, that's huge for them.
Speaker 1 (05:31):
You never know who that It could be life changing
for that child, and you.
Speaker 2 (05:36):
Never know who that person is going to grow up
to be, what they're going to become, And if you
can help nudge that success a little bit, then that's
a wonderful thing.
Speaker 1 (05:45):
All right. So heating and air plumbing, an electric I've
called you'all for literally everything. How does that work? So
people usually call you when it's either really hot or
really cold. Of course they call you all year, but
is that when you see the heightened like calls from folks.
Speaker 2 (05:58):
It is we do maintenance most of all the year.
And you know, we do that for our maintenance customers
so that when the hot and cold gets here, they
don't have to call us. And the demand goes down some,
but when they do need, it's the people call. And
we have a call center that takes all the calls
for our company, and these people are trained highly to
make sure that that customer gets routed to the right
(06:19):
person as quickly as possible, and that we can provide
the service expediently as we can. Sometimes if we're busy,
like everybody else is busy with high demand, you know,
it maybe later in the day or even the next
day when we get there. But we're gonna be honest
with you and tell you when we can get there,
but we will expedite that to get as quickly to
you as possible.
Speaker 1 (06:39):
And then you expand it to plumbing and electric Like
what made you, guys, because you started with HVAC and
then you're like, expand it out to other areas. But
you were like, I'm not gonna do it unless we
do it right.
Speaker 2 (06:49):
Right. We took baby steps on that, and even though
I've had my electrical license since the mid.
Speaker 1 (06:53):
Eighties, you're aging yourself, Brett, what's up?
Speaker 2 (06:56):
Well, I started when I was one.
Speaker 1 (06:58):
Yeah, that's right, that's right.
Speaker 2 (07:00):
You know, we never really advertised that we did that
in conjunction with our business to help us be more successful,
and we just wanted to be the best provider because
we knew we had a huge customer base and we
wanted to be able to make sure if that customer
believed and trusted and counted on us, then why should
we have to refer somebody else to take care of
(07:20):
something else when we could do it ourselves. So we
don't have crossover between those three areas. We trained specifically plumbers,
specifically electrical, and specifically hvac so that these guys are
the all stars.
Speaker 1 (07:33):
At what they do and they're really good. I had
another company mess something up and so you had an
electrician come out and immediately fix the issue. Fantastic, Like
we ended up getting recess lighting throughout the house and
it looked so much better. So I was so thankful.
What are some red flags for people to look out
for if you have an issue at your home, and
of course you should call manor services, of course, but
(07:54):
say you're in another area and you can't call manor services.
What are red flags that people that are listening need
to look out for, whether they're calling for HVAC, plumbing,
or electric.
Speaker 2 (08:03):
Some of the biggest things to look for is one,
is the person you're talking with licensed and are they
ensure fully insured. That's so important because anything could happen
on your job site, either to themselves or your property.
The customer has got to be protected. So one check
the Better Business Bureau, ask for referrals. You mentioned our
sign of success where we show what we do for
(08:25):
the community. We also have a big billboard that holds
all one thousand and forty of our five star reviews.
Speaker 1 (08:33):
And one of mine's up there.
Speaker 2 (08:34):
One of yours is up there. I love yours and
thank you. And you know, ask for these reviews or
look check them out yourself through Google. Just do some research.
That's the biggest thing. The biggest flags are if it
sounds too good to be true, and it's cheaper than
everybody else, there's probably something wrong, okay. And if we're
(08:56):
not in the area and you want to send it
to me and blank out their name, the price and
ask me if this looks right, I'll be happy to
help you.
Speaker 1 (09:02):
And I see that's the kind of company y'all are.
You're like, all right, you might not get us, but
I'll make sure you're not getting screwed. Over by some
other company that's not in your area.
Speaker 2 (09:11):
That's exactly right. We want customers for life. Yeah, and
our mantra as owners is we want to make a
fair profit. You know, we don't have these big fake
sales where we're gonna market up the market. Now. We
use we use a gentle margin all year round, and
we just want to be a great value.
Speaker 1 (09:29):
All right. So, Brett entrepreneur, you've been a serial entrepreneur
for a while now, Like, what advice do you have
for those that are aspiring to run a company? Because
it's not an easy thing. My dad ran a business,
like it's a hard job, Like you got to give
it your all. So what advice do you have for
that person looking to run their own company.
Speaker 2 (09:46):
We could be here all day, but I'll start with
just saying this. You know, I've seen it, and I've
seen so many people try and unfortunately fail. And these
are some of the best mechanics and contractors and service
techs that the industry has. But when you're running the business,
the business side can be a little bit tough. So
(10:08):
I would say, if you want to do that one,
first of all, you got to get your license. You know,
we teach a license prep class every two months at
our facility that goes all day Friday, Saturday, and Sunday
to help even our employees to get their license. And
I'm not afraid of that because you know, if I
can help them be more successful, then to me, that's
the right thing to do. So we're happy to help
(10:30):
with that.
Speaker 1 (10:30):
And you're training competitors too on a regular basis when
you are doing your HVAC training and stuff, like, you
got competitors coming in, but you're like, I don't care.
I want you to do a good job.
Speaker 2 (10:38):
Yeah. We more competitors than in house actually in those classes,
and we fill up our facility. It holds about forty
people in our training room. Our new facility that will
have soon in August, will have even larger training room.
We're looking forward to that as well. But just you
know what, talk to somebody that's in business that's been
in business for more than five years. And in the
(11:00):
almost forty six years I've done this, I've seen some
people that we've trained that have become extremely successful, that
are great in the industry. They're some of my best friends.
I don't consider the competitors but partners because they're really good,
and I've seen some great people fail because of some
of the things that you don't expect from a business side.
So talk to talk to a contractors tractors is successful,
(11:22):
and let them be honest and old front with you,
because there's there's a lot more to it than just
turning the wrench. Good.
Speaker 1 (11:28):
Now when it comes to financial so say somebody has
all the skills, they're trained, they're ready, they have the drive,
but they don't have the financial backing to start a business.
Are there places out there that you know of that
people can say, all right, I can get a financial
backer for this, or is there a website?
Speaker 2 (11:43):
Because not as much as there used to be Erica,
the financial side has become a lot tighter since two
thousand and eight.
Speaker 1 (11:49):
And more crash or whatever they called it, there were
I don't know everybody.
Speaker 2 (11:54):
Yeah, if you learned a lot as the contractors in
those days and how to stay successful in the tough times,
it all goes back to having great people and good partners,
but so not so much anymore since that in COVID.
But you just have to do some research. There's a
there's a million things that are going to affect it.
And it's going to have your credit score and how
much you've gotten a bank and all of that. One
(12:17):
of the first things they're going to look for is
a good business plan. A good business plan involves showing
how you can make a profit. And it's not just verbiage,
it's numbers. So on a lean on a contractor friend,
call me, I'll give you some help. You know, just
having a good plan that the bank can believe in
will help you get started to loan that money for
(12:37):
your capital.
Speaker 1 (12:38):
And who has inspired you over the years, because obviously
we all need mentors.
Speaker 2 (12:42):
You know, I think my biggest I think the person
that influenced me the very most with my very first
my first job in HVAC in nineteen seventy nine, and
it's actually my partner's dad, Jake Williamson Senior. And I
worked for him for twenty four years and went from
(13:04):
an installer apprentice to management to UH general manager and
ran the business and after he retired. But you know,
he just taught me the value of people and how
to hire really smart people and don't be afraid to
hire people smarter than you, let them do their job
and hold them accountable and teach them how to do
(13:25):
it and then let them be successful. So he was
my biggest mentor.
Speaker 1 (13:29):
I love that all right. So what is the best
way for people to reach out to you if they
have questions or you know, life they need life advice
or for service.
Speaker 2 (13:38):
So we have one number. One number does it all.
And that number is nine to one nine three sixty
one zero nine nine three. Just ask for Brett. If
you need to talk to me, I'm probably in a meeting,
but I'll call you back and I'll reach out to
you and any way we can help. We just we
really appreciate this community. We appreciate our customers, we appreciate
our great partners. Uh, it's a lot of fun and
(14:00):
what I do I miss any day I can't be
at work. My wife's not a big fan of that,
but I've done this for so long. It's just a
big part of what I do.
Speaker 1 (14:08):
Visit today manorservices dot com. Thanks Brett.
Erica DeLong with Brett Chappell from a Manor Service Company.
Y'all are amazing. I'm so thankful to be partnered with you.
Of course we met because y'all came out to our
toy drive giving back to the community, and my HVAC
broke in the middle of a snowstorm and so boom,
y'all showed up and kind of we're the heroes of
the day. And I've used y'all for everything so far
because you're just amazing. But Brett tell us all about
(00:21):
Manor Service Company, what you specialize in and how it
all started for you.
Speaker 2 (00:25):
All right, Well, thank you, Erica. Well that's a lot
so and it's been a pleasure working with you as well.
Let me just tell you you're a great customer and we
appreciate everything you've done for us. We specialize in he
and air conditioning. That's how we started out. We've entered
into plumbing and electrical. We wanted to be a one
stop shop for our customers. You know, customers today need
(00:46):
somebody they can count on and trust. That's the company
we want to be. That's the company we strive to be.
That's the company we trained to be. We have a
full time trainer that helps us focus on that. That's
office staff, every position in the company, and we train
every week to try to focus and really be there
to take care of our customers. Uh. When my partner
(01:07):
and I Jake bought the company from Anthony Manor in
twenty nineteen, we promised Anthony and we would continue his
wonderful legacy of great service, wonderful pridemanship and everything that
he did. And we've done that, and we've worked really
hard to do that and we've grown quite a bit
since since that early beginning six years ago. But my
(01:31):
partner and I Jake, we wanted we wanted a company
that people wanted to work for and the customers want
to call. And we knew if we use those basics
to create our company, then everything else would fall into place.
Part of that is training. As I said, you know,
we we contact each and every one of our customers
after our service to find out how we did. And
(01:54):
we do that not out of self service he but
really to find out or could we do better? Because
we can always do better. You know, the road to
perfection is the long road that you never get to
the end of. But we're always striving to be the
best we can be. We've been successful in the community.
My partner and I grew up in this.
Speaker 1 (02:10):
Area, which is rare because you don't hear that as
often anymore.
Speaker 2 (02:14):
You don't everybody moved away and somebody else moved back.
So you know, we grew up here. We know this
we know this town, we know this area, we know
the people, and we focused on hiring a team of
all stars to help us be the best we can be.
We're proud of what we do. We're proud to be
able to give back to our communities because being successful
(02:35):
in business means a lot of people have helped you
along the way at every single step. That means you're
employees or customers, all the things that make success. And
we're strong believer in giving back to those that have
less and those that need us, and we focus on
that very much.
Speaker 1 (02:51):
And of course that's how I met you guys. Originally,
I know that you had listened over the years since
like the Bob days, but I met you at the
at our toy drive that we do. It gives kids
toys right here locally during the holidays that may not
have anything. But also Anna on your team she made
a comment to me that really stood out, saying how
like this is the first job she's ever had that
she felt seen and heard and she was so proud
(03:13):
to work there. And I was like, that says so
much and speaks volumes about you guys, because like, you
don't hear that very often from an employee now, I mean, really,
you don't. Not in today's world.
Speaker 2 (03:23):
You don't. And you know, finding employees that want to
stick around for a long time. When I grew up
in the industry, at my first job I worked at
for twenty four years, so I thought, that's just the
way you do it. Not so much anymore, but I
want a company that people want to work for where
we can have some fun. We can still be serious
and we can do a great job, but we can
have fun at it. Be a team, you know, do
(03:43):
regular teaming events, even if it's a cookout or a
breakfast or a lunch or go play golf or whatever.
You know, you've just got to be able to share success,
to be able to breed success. I'm proud of our
team and over one hundred and sixty employees. We you know,
we work really hard to try to make sure that
every customer is taken care of. Sometimes we fail because
(04:04):
we're not perfect, but when we find out that on
those rare occasions that that happens, we make sure that
customer's taken care of. We're very proud of our industry.
We're proud of our employees that have chosen to build
a career in a very successful way, in a career
in an industry where people need us really bad, and
(04:26):
we're proud to serve in those dimensions.
Speaker 1 (04:29):
And then you also do a big wall of your
community service, which I love that because y'all are really
big on highlighting and helping those in the community. But
what are some of the service projects y'all worked on?
And I know it's like this big wall of all
of your community projects you have in the office.
Speaker 2 (04:44):
Oh wow, we do that, and we do that because
not out of self servency or to pat ourselves on
the back. We just want our employees to know that
we're a company that likes to give back because they're
part of that success. If it weren't for them, we
wouldn't be able to do that. You know. We like
to give to the Cancer Foundation, We like to give
(05:04):
to anything that helps the special Olympics. We're a big
provider of that. The toy drives shop for a cop,
those are big ones. We were doing that this morning.
And you know, as small as that sounds, you know,
for a kid to be able to go one spend
some time with a police officer, to be able to
form a bond where they look up to that person
(05:25):
and then go shopping and buy some toys, you know,
as small as that sounds to us, that's huge for them.
Speaker 1 (05:31):
You never know who that It could be life changing
for that child, and you.
Speaker 2 (05:36):
Never know who that person is going to grow up
to be, what they're going to become, And if you
can help nudge that success a little bit, then that's
a wonderful thing.
Speaker 1 (05:45):
All right. So heating and air plumbing, an electric I've
called you'all for literally everything. How does that work? So
people usually call you when it's either really hot or
really cold. Of course they call you all year, but
is that when you see the heightened like calls from folks.
Speaker 2 (05:58):
It is we do maintenance most of all the year.
And you know, we do that for our maintenance customers
so that when the hot and cold gets here, they
don't have to call us. And the demand goes down some,
but when they do need, it's the people call. And
we have a call center that takes all the calls
for our company, and these people are trained highly to
make sure that that customer gets routed to the right
(06:19):
person as quickly as possible, and that we can provide
the service expediently as we can. Sometimes if we're busy,
like everybody else is busy with high demand, you know,
it maybe later in the day or even the next
day when we get there. But we're gonna be honest
with you and tell you when we can get there,
but we will expedite that to get as quickly to
you as possible.
Speaker 1 (06:39):
And then you expand it to plumbing and electric Like
what made you, guys, because you started with HVAC and
then you're like, expand it out to other areas. But
you were like, I'm not gonna do it unless we
do it right.
Speaker 2 (06:49):
Right. We took baby steps on that, and even though
I've had my electrical license since the mid.
Speaker 1 (06:53):
Eighties, you're aging yourself, Brett, what's up?
Speaker 2 (06:56):
Well, I started when I was one.
Speaker 1 (06:58):
Yeah, that's right, that's right.
Speaker 2 (07:00):
You know, we never really advertised that we did that
in conjunction with our business to help us be more successful,
and we just wanted to be the best provider because
we knew we had a huge customer base and we
wanted to be able to make sure if that customer
believed and trusted and counted on us, then why should
we have to refer somebody else to take care of
(07:20):
something else when we could do it ourselves. So we
don't have crossover between those three areas. We trained specifically plumbers,
specifically electrical, and specifically hvac so that these guys are
the all stars.
Speaker 1 (07:33):
At what they do and they're really good. I had
another company mess something up and so you had an
electrician come out and immediately fix the issue. Fantastic, Like
we ended up getting recess lighting throughout the house and
it looked so much better. So I was so thankful.
What are some red flags for people to look out
for if you have an issue at your home, and
of course you should call manor services, of course, but
(07:54):
say you're in another area and you can't call manor services.
What are red flags that people that are listening need
to look out for, whether they're calling for HVAC, plumbing,
or electric.
Speaker 2 (08:03):
Some of the biggest things to look for is one,
is the person you're talking with licensed and are they
ensure fully insured. That's so important because anything could happen
on your job site, either to themselves or your property.
The customer has got to be protected. So one check
the Better Business Bureau, ask for referrals. You mentioned our
sign of success where we show what we do for
(08:25):
the community. We also have a big billboard that holds
all one thousand and forty of our five star reviews.
Speaker 1 (08:33):
And one of mine's up there.
Speaker 2 (08:34):
One of yours is up there. I love yours and
thank you. And you know, ask for these reviews or
look check them out yourself through Google. Just do some research.
That's the biggest thing. The biggest flags are if it
sounds too good to be true, and it's cheaper than
everybody else, there's probably something wrong, okay. And if we're
(08:56):
not in the area and you want to send it
to me and blank out their name, the price and
ask me if this looks right, I'll be happy to
help you.
Speaker 1 (09:02):
And I see that's the kind of company y'all are.
You're like, all right, you might not get us, but
I'll make sure you're not getting screwed. Over by some
other company that's not in your area.
Speaker 2 (09:11):
That's exactly right. We want customers for life. Yeah, and
our mantra as owners is we want to make a
fair profit. You know, we don't have these big fake
sales where we're gonna market up the market. Now. We
use we use a gentle margin all year round, and
we just want to be a great value.
Speaker 1 (09:29):
All right. So, Brett entrepreneur, you've been a serial entrepreneur
for a while now, Like, what advice do you have
for those that are aspiring to run a company? Because
it's not an easy thing. My dad ran a business,
like it's a hard job, Like you got to give
it your all. So what advice do you have for
that person looking to run their own company.
Speaker 2 (09:46):
We could be here all day, but I'll start with
just saying this. You know, I've seen it, and I've
seen so many people try and unfortunately fail. And these
are some of the best mechanics and contractors and service
techs that the industry has. But when you're running the business,
the business side can be a little bit tough. So
(10:08):
I would say, if you want to do that one,
first of all, you got to get your license. You know,
we teach a license prep class every two months at
our facility that goes all day Friday, Saturday, and Sunday
to help even our employees to get their license. And
I'm not afraid of that because you know, if I
can help them be more successful, then to me, that's
the right thing to do. So we're happy to help
(10:30):
with that.
Speaker 1 (10:30):
And you're training competitors too on a regular basis when
you are doing your HVAC training and stuff, like, you
got competitors coming in, but you're like, I don't care.
I want you to do a good job.
Speaker 2 (10:38):
Yeah. We more competitors than in house actually in those classes,
and we fill up our facility. It holds about forty
people in our training room. Our new facility that will
have soon in August, will have even larger training room.
We're looking forward to that as well. But just you
know what, talk to somebody that's in business that's been
in business for more than five years. And in the
(11:00):
almost forty six years I've done this, I've seen some
people that we've trained that have become extremely successful, that
are great in the industry. They're some of my best friends.
I don't consider the competitors but partners because they're really good,
and I've seen some great people fail because of some
of the things that you don't expect from a business side.
So talk to talk to a contractors tractors is successful,
(11:22):
and let them be honest and old front with you,
because there's there's a lot more to it than just
turning the wrench. Good.
Speaker 1 (11:28):
Now when it comes to financial so say somebody has
all the skills, they're trained, they're ready, they have the drive,
but they don't have the financial backing to start a business.
Are there places out there that you know of that
people can say, all right, I can get a financial
backer for this, or is there a website?
Speaker 2 (11:43):
Because not as much as there used to be Erica,
the financial side has become a lot tighter since two
thousand and eight.
Speaker 1 (11:49):
And more crash or whatever they called it, there were
I don't know everybody.
Speaker 2 (11:54):
Yeah, if you learned a lot as the contractors in
those days and how to stay successful in the tough times,
it all goes back to having great people and good partners,
but so not so much anymore since that in COVID.
But you just have to do some research. There's a
there's a million things that are going to affect it.
And it's going to have your credit score and how
much you've gotten a bank and all of that. One
(12:17):
of the first things they're going to look for is
a good business plan. A good business plan involves showing
how you can make a profit. And it's not just verbiage,
it's numbers. So on a lean on a contractor friend,
call me, I'll give you some help. You know, just
having a good plan that the bank can believe in
will help you get started to loan that money for
(12:37):
your capital.
Speaker 1 (12:38):
And who has inspired you over the years, because obviously
we all need mentors.
Speaker 2 (12:42):
You know, I think my biggest I think the person
that influenced me the very most with my very first
my first job in HVAC in nineteen seventy nine, and
it's actually my partner's dad, Jake Williamson Senior. And I
worked for him for twenty four years and went from
(13:04):
an installer apprentice to management to UH general manager and
ran the business and after he retired. But you know,
he just taught me the value of people and how
to hire really smart people and don't be afraid to
hire people smarter than you, let them do their job
and hold them accountable and teach them how to do
(13:25):
it and then let them be successful. So he was
my biggest mentor.
Speaker 1 (13:29):
I love that all right. So what is the best
way for people to reach out to you if they
have questions or you know, life they need life advice
or for service.
Speaker 2 (13:38):
So we have one number. One number does it all.
And that number is nine to one nine three sixty
one zero nine nine three. Just ask for Brett. If
you need to talk to me, I'm probably in a meeting,
but I'll call you back and I'll reach out to
you and any way we can help. We just we
really appreciate this community. We appreciate our customers, we appreciate
our great partners. Uh, it's a lot of fun and
(14:00):
what I do I miss any day I can't be
at work. My wife's not a big fan of that,
but I've done this for so long. It's just a
big part of what I do.
Speaker 1 (14:08):
Visit today manorservices dot com. Thanks Brett.
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