In this latest episode of the Hyper Intelligence Automation Series, Nischay Mittal, Principal, Zinnov, sits down with Lori Pon, Director for Claims Strategy and Innovation at Auto Club Group to discuss how Automation has revolutionized the Insurance industry, turbocharging its growth. Lori shares examples of the AAA’s work with chatbots and the role of Automation in the larger scheme of insurance ecosystems. Along with that, she also delves into the cultural shift in talent pools when integrating Automation at an organizational level, and how it has decreased the insurance claim times.
How can talent stay relevant alongside Automation? How does Automation help insurance claims slowly move towards touchless processes, and what is the role of Automation in building a more sustainable Insurance industry? Listen to this episode for the answers to these pertinent questions.
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