Episode Transcript
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Speaker 1 (00:02):
Welcome to the Chamber Connection on Talk Radio ten eighty,
a program designed for small business owners, aspiring entrepreneurs, and
community members who are eager to learn more about the
intricacies of running a successful business, hosted each week by
the dedicated staff of the Chamber of Saint Matthews. Now
here's your host for this week, Virginia Heart COO.
Speaker 2 (00:24):
Good afternoon, and welcome to the show. Welcome to the
Chamber Connection. Like it said, I'm Virginia Heart, your host
for today. Today in the studio, we have with us
Jeff Critnen with Oasis Senior Advisors. Welcome Jeff, how are you, Virginia,
good joming me, thank you for joining us. So tell
us a little bit about Oasis Senior Advisors.
Speaker 3 (00:43):
Well, we are a franchise that we bought Amy and
I my wife that works with us. We bought it
nine years ago. What we do is we navigate families
that are looking for assistant living. Maybe a family member
has a sort of diagnosis of a dementia that maybe
(01:04):
they are eloping or can't live at home, so we
helped them navigate through all the communities in the local
areas like Louisville in southern Indiana.
Speaker 2 (01:15):
So you said you purchased this franchise nine years ago.
And I know your wife way back in the day.
You both started in very different industries. How did you
come across Oasis?
Speaker 3 (01:27):
Well, Amy and I this is our second marriage, and
when we were dating, we always kind of dreamed about
owning our own business. I was working for a corporation
that I kind of saw that they were going to
sell the company. They started to kind of laying some
people off, and I was just kind of bored at
(01:49):
the time. So we started investigating certain franchises, certain businesses,
and we really wanted to have a serve that we
can be inside the community, help the community, be an
advocate for people inside the community. It's like our mission field.
(02:11):
We are dedicated Christians and we wanted to find something
that we can be involved with the Louisville area.
Speaker 2 (02:19):
And so the're Indiana. So and you said a mission.
This is definitely a mission. It's something people don't want
to talk about until they have to talk about it, unfortunately. Correct.
So let's talk about some of the obstacles you've come across.
I know that you're an organization that you service them,
but you're free. Is that right.
Speaker 3 (02:39):
I am a free service to any family that would
like to get educated or sit down with us. We
have a five step process. The first process would be
a family consultation. We really want to learn about that
individual because communities have different personalities, different cultures. We like
(03:01):
to ask that family member, does your dad or mom
what do they do for a living? What do they
like to do. We also like to understand what type
of resources that may be part of their financial I
(03:22):
guess it's basically a resources for them because every community
is priced differently, and so we really kind of sit down.
The second process would be we would send them the
options based on three areas. What we have as we
have activities of daily living that's bathing, dressing, mobility, We're
(03:44):
looking at medication. We're looking at all kinds of different
things that they may need help with in a community.
And we will look at the zip code. We can
get them five ten miles twenty miles outside their home
of power of attorney or a daughter in law or
(04:05):
a daughter or son that's helping with that family member
that may need those type of health care needs. And
we put all this together and we send them a
profile with all the communities that fit inside their needs.
(04:26):
We have pictures of every community, we have services. If
they need transportation, it's going to tell on that. Once
we do that, we set up tours for that family.
We meet them on the tour, we provide that education
with them, and we're going through that process of the
(04:48):
journey of where we're going to find a safe place
to have that quality of life for their individual And
then once we decide on a community, I have resources
along the way. I have resources inside my community. I
have a mover, I have downsizers, I've got real estate agents,
and that's one big part of our service is helping
(05:12):
them through that, and we navigate all that for them.
So we love what we do. I mean, I've had
three jobs out of college. This is my third one
and I wouldn't trade it for the world.
Speaker 2 (05:25):
And it really is something that you have to learn
about the family. And I will say, my father had
a stroke almost thirty years ago. I say this, that's crazy,
but I think about that, but we didn't need a
nursing home until the last five years. And it was
a shot in the dark. And you don't know what
you're walking into, you don't know who to trust, you
don't know, just because it looks good on the outside
(05:45):
doesn't mean it's good on the inside. Absolutely, So it
really is a scary place. It's like putting your kid
in a daycare for the first time. You don't know
what you're getting, and you're entrusting these strangers with somebody
to take care of your loved one at the end
of their life cycle.
Speaker 3 (06:03):
Yeah, I have a story. I had a lady that
It was right before Christmas of twenty twenty three. She
called me and her husband passed about six months prior.
She called me and said, you know, I'd like to
meet with you. And I sat down. I'm lonely, I
feel like I'm ostracized. I can't drive. So I met
(06:24):
with her and we sat down in her kitchen table,
and I have a minor degree in personal finance. And
she says, my husband did all the billing, he paid
the bills, he ran the place. So I was at
her house for about three hours and she kept saying,
I can't afford it, I can't afford it. And we
came across an insurance policy ended up being a whole
(06:48):
life policy. I read it. I ended up together. We
called that insurance person that was on it and we
ended up finding five hundred thousand dollars in a whole
life that her husband started buying when he was eighteen
years old. That is one of the proudest moments because
(07:09):
you know, it was right before Christmas, and I think
she hugged me like I was Santa Claus, with tears
in her eyes and joy that she had a way
to get to a community that can give her socialization,
can give her three meals a day. She had two
bad knees, and we can get physicians inside the communities
(07:29):
to help her bathe, get dressed. And she was just
floored on how we came across and helping her through
that process. Well.
Speaker 2 (07:40):
And I think you're also blinded at that point because
you're just tunnel vision and you can only focus on
one thing. You can't afford it, and that's what a
lot of people say, and they think there are ways
that you can't afford it. You have to be creative.
Speaker 3 (07:54):
Yes, we have a sister company called Elder Life, and
speaking of that, Life can do a lot of different things.
We call them our concierge. They are our experts. Elder
Life can do bridge loans and we can do personal loans.
We have real estate agents that Elder Life has vetted
(08:16):
that can help them if we need to sell the home.
We also own a company called Aidenattendance dot Com that's
part of elder Life. We have experts in that military
benefit if that individual was it active during wartime. So
it's not about placement. It's all about that solution and
(08:37):
those resources that we can provide our clients to help
them get inside a community pretty quickly and pretty painlessly.
Speaker 2 (08:48):
And again downs I mean it's a lot of things,
downsizing doctor care, transportation. Those are a lot of interesting
avenues that you don't think about ntil you need them.
When is the right time to reach out to you?
Is it a planning process, like five years down the road?
Is it?
Speaker 3 (09:06):
You know, well, I've worked with people, I've placed people
three years. You know, maybe they are not ready. Maybe
they there is some planning because people don't understand what
elder attorneys do. People don't understand what a state planning is.
People need to understand what POA is. They also need
(09:30):
to understand medicare. I have experts on that. So when
I come to you, it's really developing a plan. And
our plan may be two years three years down the
road for mom. In an assistant living, we can educate
on non medical in home care to help with mom,
(09:53):
because you know, people want to stay in their home
as long as they can. There are just certain circumstances
that they need assistant living. One circumstance maybe that people
need to understand what dementia is. So we kind of
(10:13):
helped through that process. And yeah, they can call me
any time. It doesn't matter if they're ready or not.
It's just sitting down and maybe I'm giving their resources.
Speaker 2 (10:23):
You are definitely a I want to say a gift.
Speaker 3 (10:29):
My wife wants me to put my title on my
car Solutions Architects specialist.
Speaker 2 (10:37):
But I mean, it's a tough road to navigate and
if you're not sure, especially with parents getting older. I
can say this because my mom's seventy plus and she's feisty,
So it's not going to be an easy journey for
us when that time does come, because she's very opinionated. Yeah,
and just because it may be the right decision, she
(10:59):
may not see that.
Speaker 3 (11:01):
Yeah, it's really what an event may happen. Where families
get the most anxiety is when mom falls or dad falls.
And now we're in the hospital now, we're going to rehab.
If you're in those situations, that's the best time to
call me because we can navigate talk to social workers.
We can help you through that process most definitely.
Speaker 2 (11:24):
All right, stay with us. We're going to be right
back to hear more from Jeff on Oasis Senior Advisors
on Talk Radio ten eighty.
Speaker 4 (11:36):
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(11:59):
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Speaker 1 (12:06):
You're listening to Real News Real Talk Talk Radio ten eighty.
Speaker 2 (12:13):
All right, welcome back, Welcome back, Jeff. On our last segment,
we were talking about social workers and if anybody has
never been into. Somebody's had massive heart attacks, somebody's have
massive stroke of massive car wreck. A lot of times
they are assigned a social worker at the hospital and
people don't realize this and that social worker is there
to help you guide you through everything. When my dad
(12:35):
had a massive stroke at fifty, we had a social
worker come to the hospital and she's like, Okay, we're
gonna help you declare bankruptcy. And my mom said, excuse me,
because you don't know, you know, they don't know what
your financial bucking is and what you have available. God willing,
we didn't go through that, but that was a scary time.
You're making sure your loved one's going to survive any
of the medical issues they're going through, but you're also
(12:57):
trying to figure out financially how you're gonna deal with
all this, and a lot of times you've got a
million dollar built from the medical industry on top of it.
Speaker 3 (13:07):
Yeah, it can, it can happen. I love my social workers.
We work with a lot of social workers. They have
a hard job they do. They really do have a
hard job. And to all the social workers out there,
thanks for what you do. Working with social workers in
the hospitals, the one thing that they're really trying to
do is get you out. They're getting you back home
(13:28):
with resources, or they are guiding you to a rehab facility.
A lot of that rehab facility is going to be
pt OT, and we're trying to get you well enough
and strong enough to go home. The one barrier that
we see is our seniors. They're tired. The aging process
(13:52):
is not for the weary, so it's very difficult to
get sometimes our seniors up in and PT. If you're
a family member and hearing this radio show, and if
moms and pt really encourage them to get involved with
PT and OT, it will benefit them as they return
home or as we may go into an assistant living.
(14:15):
Speaking of assistant living, if mom or dad goes into
an assistant living, we can do a lot of different
things inside that community. We can get PT and OT,
We can offer a physical nurse practitioner to come into
that building. Our assistant livings are almost like a medical
(14:40):
model to where we're doing. We have a paedriatrisk that
can come in nurse practitioners. We have a beauty salon,
so this hygiene and this activity that we can do
to help your care is phenomenal. And our communities do
a really good job and those extra sources that can
go against the medicare card. So it's like PT and OT.
Speaker 2 (15:04):
So I like that you keep calling them communities because
a lot of people don't want to talk about long
term in a facility.
Speaker 3 (15:12):
Yeah, I call my nursing homes facilities, and I call
my assistant livings communities because really that's what they are.
They're community driven. They have live entertainment, they have activities.
You know, people make fun of bingo, but bingo is
that social piece of that to where you know, we're
(15:34):
laughing and we're making fun of the girl that always
wins because we know she's taken the winning card back
to her apartment every week, and that is just awesome.
Our best medicine is laughter. And when we're at home
all alone and we're isolated, there is a lot of
things that come into that. It's depression, the old saying,
(15:57):
if you don't use it, you lose it. If you're
sitting in a reclae and you're not exercising, they're going
to lose your core. You're going to lose the muscle
on your legs and that's where we find our seniors
on walkers and wheelchairs because it's that quality of life
that they don't have. And our homes are not really
built like our communities are. We have wider doors in
our communities, we have grab bars inside of our communities.
(16:19):
And it's just finding that right community. And that's what
we do, is find that right room, find that right space,
and find that right culture, and find the right personality
so mom and dad can have that quality of life.
Speaker 2 (16:32):
Well, and I'll tell you that I never thought about
handicap accessible, how to get a wheelchair in and out
of a door. I didn't think about those things because
they didn't affect me. And until they affected my family,
you know, then I was more aware of every situation.
You know, as an event planner in the past, we
would go through, Okay, is their handicap accessibility? Does grandma
(16:53):
have a cane? You know? You know, you don't want
to have an outdoor wedding because grandma can't get around you.
So there's things that you start thinking about because they
affected your life.
Speaker 3 (17:01):
Well, my dad is he's ninety years old, and I
think it was three to five years ago. My stepmother
was in mobile Alabama and my dad, God love him.
I mean he's been a great dad. He's dead in Georgia,
and accidents can happen. He went to get a gallon
of milk out of the refrigerator, turned broke his femur,
(17:24):
laid on the floor for three hours. Luckily his neighbor
knocked on the door after three hours, had to break
the glass to get in to get my dad. If
you've ever broken a femur, it's very painful. He couldn't
move And that's the one thing that's scary about having
a senior or a loved one living by themselves is
(17:44):
fall risk is a huge issue. And you're speaking about
wheelchairs and different things. Try to navigate a wheelchair a
walker while you're cleaning or while you're trying to fix food.
It's very difficult for our seniors, yep.
Speaker 2 (17:59):
And that those can unities are As a person not
ready for that kind of community, it's still fun to
go to there because I mean there's personal chefs. Now,
like you said Bingo Live Entertainment, they are feisty, and
I think that there's a you know, you work to
a point and then you retire, and then if you
(18:19):
have a loved one that you may travel or do
some things, so you lose connection to certain people because
you're not in that job force anymore. Maybe you're not
going to church because you're traveling. So your community becomes
smaller as you get older. Absolutely, and then so when
you go into one of those communities, it grows.
Speaker 3 (18:35):
Yes, you gain friends, Yes, hopefully you gain.
Speaker 2 (18:39):
A little bit of weight for meeting so good, right, exactly, that's.
Speaker 3 (18:44):
That's the whole thing. Everything's around three meals a day
and snacks.
Speaker 2 (18:47):
Right, yeah, I know my dad they would go once
a quarter to beer and hot dogs for men.
Speaker 3 (18:53):
Well, you know, speaking of that, there's a lot. There's
some communities that have a happy hour two days a week.
There's some that have happy hours seven days a week.
So it's uh, if you like happy hour and you
left that social it's a maximum of two drinks. Other
than that, we're going maybe to soda. But you see
them lining up for that social hour and they have
it right before dinner. And to me, I think that's
(19:16):
what our seniors grew up back in the you know,
forties and fifties, is that socialization with their friends, and
I believe they missed that. I have never heard anybody
tell me why did I do this? And I shouldn't
have done this. Every time I talk to my clients
that are in assistant living after moving in, it's like
I should have did this last year or two years ago.
(19:38):
I'm having so much fun.
Speaker 2 (19:40):
Yeah, it's like their second teenage years. Does have heard
you have been on a cruise ship? Yeah, that's what
it is, kind of like, it is just a cruise
shup on land. But you want them to enjoy the
last stages, you know, and you don't want them to
stay in a bed and be a vegetable, because I mean,
that's how my father got He got to the point
he couldn't get out of bed. But that socialization, you're right,
(20:01):
If they don't use it, they lose it. And then
that's twhen dementia kicks in and everything else because you're
not using your mind.
Speaker 3 (20:07):
You know. I'd like to just kind of talk to this,
maybe the son or daughter right now. I'm really passionate about.
You know, if you have a mother or father that's
still living, sit down and talk about the old days.
Learn from them, learn about what they experienced. You're going
(20:28):
to learn a lot from our seniors. You're gonna learn
about the Great Depression maybe, or you're gonna learn about
different types of wars. Really sit down and and and
indulge that, because it's important for us to learn about
our history and about what maybe our dad or grandfather
went through, because hopefully we might not make the same mistakes,
(20:50):
but they're fascinating stories and we need to love on
them and that in that way.
Speaker 2 (20:56):
We didn't learn till three years before my dad passed
that he was a high level military person and I
had to go get my passport and my passport was
walked through the government within twenty four hours. And I
didn't know why. Wow, And it was because my dad
was in the submarine back in the Cold War and
things that he got to do. And I was like, oh, yeah, okay,
but yes, you need to ask those questions you do.
(21:18):
So we learned some great ones from my husband's grandfather.
He was what are they called They jumped out of
the helicopters with skis on and with ski down the
mountain Army at school Army rangers. That is cool, yes,
And I was like, I have never heard of that.
That's crazy. Yeah, but you know, so.
Speaker 3 (21:33):
You know, the best generation is the World War Two,
and I know they're dying off and that was the
great greatest generation because they loved their country.
Speaker 2 (21:42):
They fought for their country.
Speaker 3 (21:44):
There was a lot of those men who would lie
about their age because they loved their country so much
and they felt that they had to go in and
fight and be with their brothers. The best series I
think I've ever watched was Band of Brothers. You really
learned about out that generation during that series. They did
a really good job on that.
Speaker 2 (22:03):
My mom will always loved going to the VA with
my dad because you never knew what you were going
to get and they were going to fight over whose
division was better. Yeah. Absolutely, So let's switch gears real
quick because we just have a few more minutes. Is
there anything that you have coming up that you'd like
to share with us? Is there any piece of advice
you'd like to leave.
Speaker 3 (22:22):
Well, Oasis is going to be celebrating as a franchise
in March. We'll be ten years old. It's amazing how
Amy and I came in to and bought this franchise
when the franchise was only a year old, and how
much we've grown. I'd like to just share Nicole is
(22:45):
our first employee and she is phenomenal. She has done
so much out of a year that I commend her
my wife Amy. We couldn't be in business today right
now if it wasn't for her, because I've been struggling
through cancer since twenty twenty three. Those two ladies themselves
(23:09):
are just are my MVPs. They really are.
Speaker 2 (23:13):
They've done a great job today. I'd like to thank
you for coming for joining me. If you all need
any advice for senior help, living senior with transition, whatever
the next is, I urge you to reach out to
Oasis Senior Advisors, Jeff, Amy or Nicole. I'd like to
thank you Jeff today with Oasis Senior Advisors again. If
(23:33):
you are interested in more information on the Chamber or
anything that we talked about today, find us on our
website at Stmatthews Chamber dot com or find us on
Facebook and LinkedIn. Until next time, we're on Talk Radio
ten eighty. Have a good day.