From Judgment to Understanding: Transforming Conversations in Conflict Resolution

To conclude this series of All Things Conflict: Workplaces, Maria Arpa MBE reflects on the key insights shared by various guests regarding workplace conflict. Maria introduces the metaphor of "plumbing" to illustrate the importance of having effective systems in place for navigating human interactions, suggesting that meaningful conversations are essential for any task or goal. The episode encourages listeners to foster connections and maintain ongoing dialogue about culture change in workplaces. Additionally, the host shares resources for further engagement, including their website and a charity focused on conflict resolution.

Key Takeaways

1. Escalation of Conflict: Conflict can easily escalate due to judgment, blame, and poor communication, highlighting the importance of managing these dynamics effectively.

2. Human Connection: Successful interactions and conflict resolution begin with establishing a human connection, as no task or goal can be achieved without effective conversation.

3. Importance of Communication Systems: The systems and processes in place for navigating human interactions are crucial for managing conflict and fostering a positive workplace culture.

4. Cultural Change: Changing workplace culture is a gradual process that requires ongoing conversation and connection among individuals.

5. Resources for Support: There are various resources available for those interested in conflict resolution and cultural change, including personal websites and charitable organizations focused on peaceful solutions.

Related links

Website: https://mariaarpa.com/

Workplace Consultancy: https://workplacehuddle.com/

Youtube: https://www.youtube.com/@MariaArpaMBE

Host BIO

Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).  

Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.

The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

Learn More About Us: https://www.centreforpeacefulsolutions.org/