This episode of 'All Things Conflict' is completely different to what you will hear anywhere else. Today Maria Arpa MBE engages in a LIVE case study. From this episode YOU will learn how Maria would navigate a tough conversation within the workplace and what steps she would take to make sure the conflict is as minimal as possible.
Key Takeaways
Addressing Behavior with Compassion: It's important to approach difficult conversations with empathy and clarity, ensuring that the employee understands the issue while feeling supported rather than attacked.
Encouraging Self-Awareness: Employees should be encouraged to reflect on their behavior and its impact on the workplace. Self-awareness can lead to better decision-making and improved interactions with colleagues.
Setting Clear Boundaries: Establishing boundaries around workplace behavior is crucial. Employees should understand the difference between friendly interactions and those that may disrupt productivity or create discomfort among colleagues.
Promoting Open Communication: Encouraging a culture where employees feel comfortable addressing issues directly with one another can prevent misunderstandings and foster a more cohesive work environment.
Monitoring Progress and Accountability: Regular follow-ups are essential to ensure that the employee is making the necessary changes. Accountability helps reinforce the importance of adhering to workplace standards and expectations.
Related links
Website: https://mariaarpa.com/
Workplace Consultancy: https://workplacehuddle.com/
Youtube: https://www.youtube.com/@MariaArpaMBE
Host BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.
Learn More About Us: https://www.centreforpeacefulsolutions.org/