In this episode of "All Things Conflict," Maria engages in a conversation with Hervé de Trogoff, CEO of the international consultancy Accuracy. They delve into the complexities of the construction industry, exploring the myriad conflicts that arise from high-stakes infrastructure projects. Hervé shares insights from his extensive experience, highlighting the challenges of decision-making in environments fraught with fear and insecurity. The discussion emphasises the importance of fostering genuine communication and emotional connection in resolving disputes, moving beyond mere technicalities to address the human elements at play. Hervé advocates for slowing down and allowing time for relationships to develop, ultimately leading to more productive and empathetic conversations. This episode offers valuable perspectives on navigating conflict in business and the transformative power of understanding and connection.
KEY TAKEAWAYS
Complexity in Construction: The construction industry is characterised by high stakes and complexity, making it prone to conflicts. Projects often exceed time and budget expectations, leading to disputes over who bears the financial burden.
Human Dynamics in Decision-Making: Decision-making in infrastructure projects can be hindered by fear, ego, and insecurity. Individuals may avoid making necessary decisions due to the potential for blame or repercussions, which can escalate conflicts.
Importance of Quality Conversations: Effective communication is crucial in resolving disputes. Quality conversations involve empathy, curiosity, and the ability to connect on a human level, rather than solely relying on logic and technicalities.
Emotional Engagement: Shifting the focus from purely intellectual discussions to addressing emotions can lead to more productive outcomes. Engaging the heart in conversations allows for deeper connections and mutual understanding.
Slowing Down for Better Outcomes: Taking the time to reflect and allowing space for relationships to settle can facilitate better communication and conflict resolution. Slowing down can help create a more conducive environment for meaningful dialogue.
BEST MOMENTS
"The stakes are very high, both for states and private investors, and things go wrong the whole time, which, of course, is a recipe for conflict." - Hervé de Trogoff
"It takes tens and tens of years to realize that it's just not going to happen because those human beings are so different." - Hervé de Trogoff
"The inability to make a decision... is triggering disputes which will go on for many, many years." - Hervé de Trogoff
"Finding ways to open hearts when the brain's not doing its job." - Hervé de Trogoff
"Slowing down is the word that comes to mind... giving time for relationships and situations to settle is always a good starting point." - Hervé de Trogoff
SOCIAL LINKS
www.centreforpeacefulsolutions.org
www.peacefulsolutions.org.uk
www.workplacehuddle.com
HOST BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/