Maria engages in a thought-provoking conversation with David Liddle, founder of Total Conflict Management (TCM). They explore the transformative power of conflict resolution in workplace culture, emphasizing the importance of addressing unresolved conflict and fostering constructive dialogue. David shares his journey from community mediation to developing innovative frameworks that prioritize empathy, collaboration, and restorative practices in organizational settings. The discussion highlights the detrimental effects of traditional grievance procedures and the need for a shift towards more inclusive and supportive systems that empower individuals and promote high performance. With insights drawn from David's extensive experience and upcoming publications, this episode offers valuable perspectives on creating healthier work environments and the role of HR in driving cultural transformation.
KEY TAKEAWAYS
Transformative Nature of Conflict: Conflict can be both destructive and transformative. When handled well, it can lead to positive outcomes and foster engagement, creativity, and innovation in the workplace.
Importance of Early Resolution: Addressing conflicts early through constructive dialogue and resolution frameworks can prevent escalation and create a healthier work environment. This proactive approach is more effective than traditional grievance procedures.
Redesigning Conflict Management Systems: Current grievance and disciplinary systems often perpetuate a two-tier justice system that employees do not trust. There is a need for objective criteria and processes that promote fairness and transparency in conflict resolution.
Human-Centric Approach: Understanding truth as a human experience rather than a binary, evidence-based concept is crucial. Engaging in meaningful conversations allows individuals to connect and understand each other's perspectives, leading to better outcomes.
Cultural Transformation through People and Culture Functions: By shifting the focus of HR from managing risks to fostering a people and culture-centric approach, organizations can drive significant cultural transformation, enhance employee engagement, and improve overall performance.
SOCIAL LINKS
www.centreforpeacefulsolutions.org
www.peacefulsolutions.org.uk
www.workplacehuddle.com
HOST BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/