Finding our a senior care organization's highest values is key to assessing whether they're a good fit for a senior loved one needing care. Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to talk about how to find out what those values are.
Daphne says, "As families, you need to first identify the values, and I'll help you with that. As a senior advisor, I will help you identify what that looks like. And it would be my job then to find the communities that that mirror your values.
"If you're working by yourself, it's your job, then, to think of the questions... If my value is that my mom doesn't have a fall again, or we want to mitigate falls, that's a value. My mom's falling in our own home. What kind of questions do you ask of a community? And they can't be, yes/no, they need to be open-ended questions, to really get to the heart of how does this play out in a community of care. It doesn't matter if it's a small one or a big community of care, but how do I ask the questions of finding out the truth? Because everybody can give you the canned answer, but there's the art form of finding out what's behind the canned answer, And that's where the trained professional can help you. So I will advocate for that as a placement advisor. And there is a place for us — more than ever — for the consumer to not do this by themselves."
Suzanne adds, "Way back when when I worked for Tony Robbins, he did a program called Date with Destiny. And one of the things is, is we prioritized our highest values. What does that mean, what does that value mean? My number one value was contribution. I felt like I needed to be giving something. Well, guess what? That's probably why I'm not a millionaire as I did my job. But the thing that's interesting is that when we look at, you know, how do we identify our highest values, we have to understand what is that value mean to you and how do you how does that play out in a community?"
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