October 30, 2025 • 35 mins
This week on At Home With Roby, Trent and Patrick are joined by Laura VanSickle of Closets by Design Charlotte. From launching her franchise on a back porch in North Carolina to serving families across the Carolinas, Laura shares how she’s built lasting trust through quality work — designing for clients, their kids, and even their grandkids.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
This is Patrick because from Roby Commercial in Services along
with Trent. Ha'ston from the Roby family of companies. Welcome
to at home with Roby Trent, What are you doing
sign papers?
Speaker 2 (00:08):
Then? I don't know.
Speaker 3 (00:10):
My signature's all over this world and I'm not it's
not for good reason.
Speaker 1 (00:15):
Well, it's as long as it's just your signature, you're
probably okay.
Speaker 2 (00:20):
But yeah, I hear you. Yeah.
Speaker 3 (00:22):
So my daughter, Tatum, she's a senior, took up, told
me this morning she had a field trip today. I
said where. She said, to Gason County Jail. I said, hmm,
I said, what are you gonna do?
Speaker 2 (00:37):
So she sent me a.
Speaker 3 (00:38):
Picture a few minutes ago on my way here where
they had her. She told them what she drives, and
they pulled it up on this monitor of her driving down.
I guess a road camera. Crazy, that's where you're going
with this time. And I said, please do not tell
them who I am. Literally I did say that. Uh wow,
I don't know. She's a little proud of her papa,
(01:00):
so sometimes she mistakenly talks about me when I'm not
around to the wrong jurisdiction.
Speaker 1 (01:07):
I guess it would be bad if she did and
they're like, and what's your address again?
Speaker 2 (01:11):
Where are you all living?
Speaker 3 (01:12):
I'm joking, but I'll show you that picture later. But
it's really really cool.
Speaker 2 (01:17):
I guess you. Some people would say it's really not cool?
Did it?
Speaker 1 (01:21):
Did it bring back some old memories from when you
were in high school? And did the field trip there?
Speaker 3 (01:26):
I never have Harding High School, did not go to
It was not promoted by the school. My daughter is
a lot better than I was in high school. Nigel
had cleared a county. I'm proud of her.
Speaker 2 (01:41):
Yeah, Micklimber County is a little more hod on the
on the east side of the river. Yeah, I gotcha.
Speaker 3 (01:47):
No, but anyway, so uh yeah, man, So tennis season's
over for Rowing and Piper, and baseball seasons over for
Ford and Knox, and uh off season's over for Tatum.
So now it's basketball season.
Speaker 2 (02:05):
Okay who was playing?
Speaker 3 (02:07):
Ford and Knights are playing rec league and Piper's playing
school ball.
Speaker 2 (02:13):
So yeah, that's it. Piper's got some game here. I
think we'll see. I don't know.
Speaker 3 (02:18):
Thursday is the Red and White game, so this airs Friday,
so yesterday, so that's pretty cool. Our coach, the guy
that runs the basketball department at the school was Chris
Douhan played for Duke, playing the NBA for some years.
A great guy. Great guy. Might have to get him
on the radio on a podcast at some point, but man,
(02:39):
what he does for these kids in the school anyway,
He the transition for the after school program that they have,
like thirty minutes between when kids let out. So if
my older girls that drive take my boys home that
are in elementary school, he is the guy that chaperons
him for thirty minutes that time gap. I mean, it's
(03:02):
NBA player and he's been hanging out with Ford, So
Ford is gonna do this competition at halftime of the
Red White game, He's all happy. So I like to
think that maybe mister Douhan is grooming my fifth grader
for a future.
Speaker 2 (03:17):
I don't know. Well, let's let's just go with it.
Why not?
Speaker 1 (03:21):
And that's saying something being a North Carolina tar heel
a compliment, a Duke Blue devil like that, and so
that truly says he must be a pretty outstanding. He's legit.
I met him with you when we had the gas
in County. Or they can start the Gashing Christian golf
tournament Yeah, and even the way he carries himself interacts
with the other people, it just seems like one.
Speaker 2 (03:40):
Of the he's awesome.
Speaker 3 (03:42):
He has a couple of kids at the school and
he's he's there. I drive, I take the boys to
school at about seven forty five, and he's there. I
see him all the time every day, and he's there
into way into the evening. So it's really refreshing to
see that, and it's really cool to see. Uh you
(04:02):
got to talk about it when when programs and schools
do good things.
Speaker 1 (04:06):
So yeah, man, well too. I mean, look, dude, you
know as well as I do. To make it in
any kind of sport, even to the Colgate level, not
a let alone the NBA, you have to have a
level of work ethic that is probably far at extends
your average person. So just him being able to embody
that in front of the kids, I mean, that's pretty good,
(04:26):
whether it's basketball or school. I mean, they're kind of
a great program the full picture. But all right, what
else you've been up to?
Speaker 3 (04:32):
Last time we had I had a YPO trip, went
out to Cali, checked it out, saw the Golden Gate Bridge.
Excuse me, rode over the Golden gate Bridge, but my
eyes were open.
Speaker 2 (04:44):
So did you go to Alcatraz? Check out another prison?
Speaker 3 (04:48):
I have been there before one other time, going to
San Francisco with Narry with the Ramalan Association, Like twenty
two years ago, we went to Alcatraz.
Speaker 2 (04:59):
I think it was still open. See you as a
as a visitor.
Speaker 3 (05:03):
Trump's opening them back up though, right, that's what I heard.
I don't know, that's funny.
Speaker 2 (05:07):
I did, yeah, but.
Speaker 3 (05:10):
Uh yeah, no, a little educational trip. But it was
based around Sonoma. First time going to Sonoma, went to
the red Woods.
Speaker 2 (05:21):
It's crazy.
Speaker 3 (05:22):
You go to Redwood forest and these humanious trees in
these areas are all, you know, burnt at the base
of them, like charred, like like a piece of firewood
that's just pulled out a fire. And uh, the trees
are off fourteen hundred years old and they say they
don't even know when the fire happened.
Speaker 2 (05:40):
That charred those trees. That's something. That's how old those
trees are. But they can withstand the fire. They can.
It makes them stronger.
Speaker 1 (05:48):
Uh, and then it burns the is it the eitting up?
What's the word I'm looking for. It helps get the
seeds out the.
Speaker 3 (05:55):
H I don't know. Man, I'm gonna let you. I'm
gonna leave you hanging on this one. Good luck talking
about something you don't.
Speaker 2 (06:01):
Know crap about.
Speaker 3 (06:01):
I was asking you because you were there. I didn't
read that sign. I read the sign about fourteen hundred years.
Speaker 2 (06:11):
The rest is all come.
Speaker 3 (06:12):
I mean, I don't Yeah, well I learned what I
needed to learn. But we had a good time. Beautiful
land out there. Long long plane flight though it is,
But you know, this day and age, I really like
long plane flights because I worked the whole time and
it's like the most work I've got caught up on
(06:32):
in weeks.
Speaker 2 (06:34):
Yeah, so it's great.
Speaker 3 (06:36):
So you know when I'm flying, because you get inundated
with all these emails.
Speaker 1 (06:42):
Well here he is, welcome back to reality. Yeah yeah,
that was from four weeks ago.
Speaker 2 (06:47):
But we're good.
Speaker 3 (06:48):
Yeah, it makes you feel good. Well, you know, we
talked a little bit about this on the last show.
I still want to say it's been on my heart.
Doug leb to God bless you, founder and CEO of
Lending Tree. Dear friend passed away a couple of weeks ago,
tragic UTV accident.
Speaker 2 (07:05):
But I'm saying that I mean in.
Speaker 3 (07:07):
The humor right before we went to Sonoma and we
were fortunate enough to go celebrate his life and attend
a funeral, and the folks that were telling stories about
him would say that he responded to a text three
weeks later and being left field, and he never acknowledged
that he never responded. That is what I aspire to
(07:30):
be because you really keeping people on their heels, you
know what I'm saying. We talk about heels and toes.
We want to keep our clients and customers and vendors
and folks in all walls of life in a good way,
on their heels because you want to be proactive and
respond and you want to be on your toes. Well,
that is the ultimate pinnacle of it.
Speaker 2 (07:50):
Well you can do that to everybody, but our clients.
Speaker 3 (07:53):
Yeah, why I'm not client facing anymore. So I'm in
the back office.
Speaker 1 (07:58):
You're in Sonoma, and keep you all in your ills
with all our clients exactly. I mean right, so if
they text you, I'm in their face, which is great.
Speaker 3 (08:09):
I wore my first toga out there and never done that,
and it was about fifty degrees.
Speaker 2 (08:15):
I was freezing, but uh, you pretended it was grease.
Speaker 3 (08:18):
Like an But my good buddy David Stoffel had on
a toga as well, so we got some good picks together.
Speaker 2 (08:24):
I have to show you. He was flexing his arms,
wasn't he. He's well, I mean when you're when you're
knee Hendersthal. I don't know.
Speaker 1 (08:34):
He eats a lot of ginger rubs, a lot of
cinnamon on his neck. Smells of cinnamon. Yes, I was
about to say I ever.
Speaker 2 (08:40):
Heard of that. Apparently it makes you healthy. I thought
he kept the empires away, but whatever, maybe it does.
I think I was with UH. I think I was
with Jeff Naper.
Speaker 3 (08:55):
We went on a little goth excursion and I stopped
at my favorite UH convenience store on the way, you
know the one, my buddy h It's kind of branding, right,
You go patronize the same person every time you take
care of them, you get to know them, they take
care of you. I get my different group of friends
(09:15):
come in. We tell a little story. But this guy
is a true entrepreneur. He doesn't only sell coffee and
unleaded petro He also sells swords and knives and Europeans
in and all kinds of great stuff. I mean, hey,
you got this little prophet center, figure out how you
can maximize it. So I picked up this cane that
(09:36):
looked like a handgun. It was a handgun on top
of the cane. I'm like, that's pretty cool.
Speaker 2 (09:42):
He said, screw it, screw it, and I screwed it
and about a twelve inch knife comes out of it.
Did you buy it? Yeah? Hell yeah? Where is this?
This is in my safe. I can't have this out
and open. No, that'd be bad.
Speaker 3 (09:56):
But for Ford to kind of I mean, we don't
have any great knife collection, but he's got about twenty
knives that I buy at places like this. So it's
sad to it, but they're all I must say, because
I don't want him cutting himself. I've told that story
on the show before. I don't know what show that was.
Maybe the Charles Blevin Show. I'm not sure that's when
he did it. But anyway, all right, Patrick t up
(10:18):
our guests. All right, we got Laura van Sikel from
Closets by Design. She came with an entourage, so I
can't wait to hear from her. Kelsey's in the studio also,
and so it's ought to be good man. I love it, man,
I can't wait to learn entrepreneur been on the road
traveling as well.
Speaker 2 (10:34):
So, uh, Laura, excited to hear what you got to say.
Speaker 4 (10:38):
I'm excited to be here.
Speaker 2 (10:39):
All right. We're listening to at Home with Roby and
don't forget.
Speaker 5 (10:43):
Roby Services is your one stop source for all your
electrical heating, cooling, plumbing and handyman needs. Keep it easy
and get it all done by one. Roby servicesnow dot com.
That's Roby servicesnow dot com. Welcome back to a Home
with Roby. I'm Patrickmcaseac from Roby Commercial and Services along
a train them from the Roby family of companies.
Speaker 2 (11:01):
God will cold man. He gave me, he gave me
a funny look. And we'll work through it. We'll work
through it.
Speaker 1 (11:06):
We're gonna make Laura Van Sickle from Closet by the Design. Yeah,
the key feature here, so hopefully your voice sounds better
than mine.
Speaker 2 (11:13):
I think you need to take that zen out of
your mouth.
Speaker 1 (11:15):
Man's it's it's a piece of gum. It's keeping my
throat moist. Had a big weekend. I think got a
little cold after it. I hear you, Hey, Laura, Hey,
how are you I'm good. How you doing good?
Speaker 4 (11:27):
Great to be here.
Speaker 2 (11:28):
I don't think we've ever met? How we?
Speaker 4 (11:29):
No, I don't think so, But now I feel like
I know a lot about you.
Speaker 2 (11:32):
Well good, there's more to learn. You've got a lot
of a lot of AMMO. At this point.
Speaker 3 (11:36):
You need to listen to the You need to go
back and listen to all these archive shows.
Speaker 2 (11:40):
They're pretty good.
Speaker 4 (11:41):
I'm good to do that.
Speaker 2 (11:42):
So, uh, yeah, where'd you just come back from?
Speaker 4 (11:46):
I was in Like you said, you got to live
life right every day. So I was over in Italy. Wow,
everybody's favorite. And then I went to Sri Lanka, Oh wow,
and the Maldives.
Speaker 2 (11:57):
Where what part of Italy were you?
Speaker 4 (11:59):
We were mostly in Tuscany, Okay, got a house out
in Tuscany.
Speaker 2 (12:03):
Wow.
Speaker 4 (12:03):
Family all meet there. Because I was telling you my
daughter lives overseas. I hear you, that's our meeting place.
Not bad hard to have her so far away, but
not a bad place to have to go visits.
Speaker 2 (12:13):
So I heard that how often do you get over there?
Speaker 4 (12:16):
I go two to three times a year. I think
I was mentioning she just had a baby, yeah, trying
to increase the visits. Yeah, thank you.
Speaker 2 (12:24):
So, how far is Tuscany from Milan? That a pretty
good little way. I know it's a big I.
Speaker 4 (12:29):
Think that is a pretty good way a way. We
went from Florence to Tuscany. That was an hour and
a half, and then at the end we went to Rome.
That was like another hour and a half.
Speaker 2 (12:38):
Got it.
Speaker 4 (12:39):
I think Milan is farther up.
Speaker 1 (12:40):
Well, you know they're gearing up for the Winter Olympics.
That's why I was asking. Yeah, yeah, I'm here in February. Yeah,
should be cool.
Speaker 4 (12:46):
Yeah. No, they were all talking about it over there.
Oh really, Oh yeah, they're excited.
Speaker 2 (12:50):
We'll got them over there and bust them up. I
heard a Snoop Dog was going to be there.
Speaker 4 (12:55):
Stiff dogs everywhere.
Speaker 1 (12:56):
I mean, he was so good at the last Olympics.
I mean that was probably That's the fun is watching
where he would wind up.
Speaker 2 (13:01):
I mean, the guy. I can't play his music because
it's so raw for my kids. And I love his
music because I've all I grew up on it, but
I'm like, I can't, it's just so bad.
Speaker 4 (13:12):
I saw someone Saturday night, Ernest. It was that Spectrum
opening for Lanny Wilson, and he has a song country
song with Snoop Doggs. Oh yeah, I know Snoop Dogg did.
Speaker 2 (13:23):
Come, does it all? He hangs out with Martha's Stewart.
I mean talking about evolution and always being at the
top of your game, at whatever level you're at.
Speaker 3 (13:33):
And that's where I was going with that. Uh you know,
thirty years ago he was the best and uh, I
mean we might have played some Doctor Dre and Snoop.
Speaker 2 (13:43):
Dogg in the van and in uh.
Speaker 1 (13:46):
Stay, I was about to say, I mean, this is
the guy that came from from South central la as
a as a quote unquote gangster, and now he's hanging
out with Martha Stewart and.
Speaker 2 (13:56):
He's getting paid.
Speaker 3 (13:57):
He got paid ten million dollars I think to be
at the show up at the Olympics and free US
a year.
Speaker 4 (14:03):
Oh wow, I didn't know that.
Speaker 3 (14:05):
I mean, I I need some action, don't know, I
need to work on my game. I don't even get
paid for this crap. What's going on? I think I'm.
Speaker 2 (14:15):
About to pawn it off on my brother though, good
luck audience.
Speaker 3 (14:19):
He actually my brother was never eight and a half
years has always been opposed to the show.
Speaker 2 (14:25):
Travis, I love you, but I think there's a crack
in the fish. Fish.
Speaker 1 (14:32):
He might be right. I have tried everything. I've told
him that the guests couldn't come.
Speaker 2 (14:36):
Trent was there.
Speaker 1 (14:37):
I'm gonna be by myself. Please help. He's like, sorry, man,
it's not my bag. I mean, hey, I get it.
Speaker 3 (14:42):
He said, can I not have one dagon thing in
this life that you don't force down my throat?
Speaker 2 (14:46):
That's what he told me. I mean, he's a good sport.
And when he said that hushed me up. He's a
great sport.
Speaker 3 (14:53):
He's a wonderful guy's business partners and everything we do.
But uh, he he just ill never never was the
guy doing the speeches, not the guy and the and
the organizations and all that. Personality just a little different.
But over the years he's he's evolved, and uh he's
(15:13):
start starting to talk a little more.
Speaker 4 (15:15):
Probably getting him on his toes. He has to come back.
I have two boys like that, one very outgoing, Veribal,
the others kind of quiet, but you know, the quieter ones.
Speaker 2 (15:24):
Learning how many kids?
Speaker 4 (15:27):
Three?
Speaker 2 (15:27):
Three? So your daughters, the boys and the daughter.
Speaker 4 (15:29):
Yeah, daughter in Europe with baby and husband and French husband.
That's why she's there and then two boys, uh, twenty
eight and twenty six, both getting married, getting married in December.
One's getting married in May.
Speaker 2 (15:44):
Wow. Are they here locally to Charlotte?
Speaker 4 (15:47):
No, no, they were, but they both played football. Do
you want football? You're in Charlotte? Jackson played for you
and see Charlotte.
Speaker 2 (15:55):
Oh wow.
Speaker 4 (15:56):
And Christian was the elon.
Speaker 2 (15:58):
Wow.
Speaker 4 (15:58):
And then Christian went on direct so he stayed in
Houston and Jackson went to Arizona State.
Speaker 2 (16:05):
So pretty good education? Wow? Oh yeah?
Speaker 4 (16:08):
Oh yeah?
Speaker 2 (16:09):
That the sports.
Speaker 4 (16:10):
You said your kids are playing sports. You don't want
to make it all about that. The sports should be fun,
but it's really nice that they can have an opportunity
to play at that level and go to great schools. Lucky.
Speaker 2 (16:20):
Well, no, that's cool.
Speaker 1 (16:21):
We'll tell us a little bit about your business and
how you got started and maybe give us sort of
a run through on what you've done up and told
you you got clauses by the time out.
Speaker 2 (16:30):
Where are you from?
Speaker 4 (16:31):
Yeah, I'm from New York. Okay, I'm trying to say it.
Jeff said to me, you could hear the New York accent.
Speaker 2 (16:37):
New York from New York.
Speaker 4 (16:39):
I'm from New York. There you go, I'm from Long Island.
Speaker 3 (16:44):
See I'm so I'm so ignorant that I didn't even
never cross my mind. I just like to lead with
that question.
Speaker 2 (16:52):
He's from Long Island.
Speaker 4 (16:53):
Yeah, I knew what I could tell.
Speaker 2 (16:55):
It's a long, long island at the river.
Speaker 3 (16:57):
I'm literally from next door to where i'll of now
on the river in West Charlotte.
Speaker 2 (17:02):
There's a long island on the Katawa River. Somebody told
me because because the business trip I was, the YPO
trip I was just on.
Speaker 3 (17:10):
Is the Southern seven. So it's Virginia everything but Florida
all the way around the Mississippi. And one of these
Mississippi boys that I hang out with every time I
get together on these trips said.
Speaker 2 (17:22):
You everything in Casion, but you ain't from Cajian Land. Said,
I guess that's a compliment.
Speaker 1 (17:27):
Hold hold on, I thought you were going to go
with the story where you were in Europe and the
guy I thought anhise.
Speaker 2 (17:32):
That was when I was in college at at the Casino.
Speaker 4 (17:37):
I always wondered that, so do people from the South.
Can you tell the different Southern accents? Can you tell
your Mississippi I.
Speaker 3 (17:46):
Don't like, I said, I mean along the lines of
I didn't think you were from South South Carolina or
New York.
Speaker 1 (17:54):
So it's kind of like southern proper and redneck. I mean,
it's kind of there's a big difference there that we know.
Speaker 2 (18:01):
So what is it?
Speaker 3 (18:05):
I have definitely my wife Actually this is true story.
I don't have the cup with me, but my wife
actually has these. We like, we like the like the
Master's cups, the plastic, the little texture plastic, green and white,
and we get we got hundreds of them, but they
get lost. So literally, like two months ago, she's like,
(18:27):
look what I ordered a hundred of and I'm like,
what's that? And it's a rat on a raft and
it says hasten river rats. Like my I mean, I'm
doing good if that's what my wife's ordering. I mean
I'm like, dang. So I set one on Sarah's desk,
our marketing manager, and said, we need some of these
rugby Ruby cups.
Speaker 1 (18:47):
So that's a good idea. Yeah, just like but they
don't need to say river rating. But I am definitely
a river rat. There is such a thing. So you're
from New York.
Speaker 4 (18:57):
From New York, but moved here like years ago. Okay,
so Back then, they used to say there are Yankees.
You still say that, and then there are damn Yankees.
Those are the ones that don't leave. We stay.
Speaker 2 (19:08):
Oh a yankee.
Speaker 4 (19:12):
I'm a damn Yankee.
Speaker 2 (19:13):
Oh sorry I am. Come on, this is the country.
There's a country music.
Speaker 1 (19:18):
Have gone to Florida and then come back here and
been a half backer.
Speaker 4 (19:21):
Oh okay, baby, that would be that's.
Speaker 2 (19:23):
Very popular too. She probably has a house in Florida. No,
I don't.
Speaker 4 (19:27):
I'm all North Carolina.
Speaker 2 (19:29):
So what brought you to North Carolina? Twenty five years ago?
Speaker 4 (19:32):
My ex husband got a job here, okay, and so
we moved down here and it was with the banks,
and the banks were always changing and that wasn't working out.
And uh then he said, well, I don't know, I
don't know what I want to do. Let's move again.
I'm like, I'm not moving because I love the Carolina.
So I'm like something here. So my uncle worked in
(19:56):
the closet industry up in New York and he says
it's kind of a fun thing you should try out. So,
you know, we said, okay, let's look into it. So
we found Closet by Design and they were just starting
to be a franchise, we said, gave them a call
and they had like nobody. Then they were like, sure, come.
Speaker 2 (20:15):
On out, we'll give you a nice Yeah, there you go.
Speaker 4 (20:17):
Now it's a little bit more difficult to get one.
So we went out there, had some training, came back,
and you know, opened up started on our back porch.
Now we have quite a large facility out by Caroin's
and we have our own manufacturing facility. We have you know,
we I was talking to one of your employees. We've
done their closets recently, and so I in the beginning,
(20:41):
I was going out doing the designs and everything. But
now we have a big team of designers. We do
our installations. So it's wonderful. We've had a great, great
run here for twenty years.
Speaker 2 (20:51):
How how big is your platform geographically?
Speaker 4 (20:54):
Now we go pretty far because back then in California,
you were just out there. Do they think about North Carolina?
They don't think about it a lot.
Speaker 2 (21:03):
I mean, I don't think they even know we exist exactly.
Speaker 4 (21:06):
So we say, can we go all the way up
to you know, Hickory, But they're like sure, heck, yeah,
whatever you want. Yeah, yeah, we go all the way
up there. We go halfway down to South Carolina. We
go out by Asheville and we go uh pretty far
west too. We have a big footprint.
Speaker 2 (21:23):
Here like Greenville, South Carolina.
Speaker 4 (21:25):
No, no, that's going to go to Spartanburg. So we
go down like past Chester, a little bit past that area.
Speaker 1 (21:32):
There when you set out there, where is closets by
the design? Where is the headquarters or where where was
it started?
Speaker 4 (21:38):
They're they're in La.
Speaker 2 (21:39):
Oh they are in l A.
Speaker 4 (21:40):
Okay, yeah, they're in La.
Speaker 2 (21:42):
So, yeah, I heard.
Speaker 3 (21:43):
I'm pretty sure I heard the y'all's founder speak at
a WAPIO event a couple.
Speaker 2 (21:49):
Of years ago. Yeah.
Speaker 4 (21:50):
Maybe it's it's a great organization. We meet once a year,
we go to Vegas and uh, you know, have a
conference and tell a lot of war stories and and
also get a lot of support from the company. So
we're always you know, learning uh new ways to support
the business.
Speaker 2 (22:06):
That's wonderful. Now you it's obvious that that you have style.
We're sitting here.
Speaker 3 (22:10):
Uh you're well put together. Did you have a design background?
Speaker 2 (22:16):
Uh?
Speaker 4 (22:16):
No, I didn't have any of that. I was actually
a writer working in New York for magazines.
Speaker 2 (22:22):
Wow.
Speaker 4 (22:22):
When I left to move down here and was freelancing
for a while, and then Eric said, you know, we
decided we were going to start this, and I thought
it was going to be his thing, but then we
realized this is a pretty big job to start a company.
So I said, okay, I'm gonna I'm gonna help you out.
And I think like creative brain is kind of you know,
(22:43):
you know, writing design. It was all, you know, kind
of structuring sentences, structuring a closet. It was. It was
kind of an easy transition for me.
Speaker 3 (22:51):
Yeah, I was going to say, there there are are
artistry both of them and cross his lines. If you're
creative and can think how things are going to be
or lay them out, I think they go hand in hand.
Speaker 4 (23:04):
They do. And also, you know, I used to do
a lot of interviews with people, so in just a
different way, I was getting to use that same skill set,
Like I love meeting new people and learning about them.
So you know, you get a customer and you ring
the doorbell, and you never know, you know who you're
going to meet and what their story is, and there's
always some connection points and some things that you learn
(23:25):
about them. They're really cool and what's lovely is after
twenty years, you know, people call us back and back
and I meet people and I've done their home and
now they're having a new home, and now I'm doing
their daughter's home and because she just got married and
oh her daughter had a baby. And so I feel
like we've grown up with a lot of these customers.
Speaker 3 (23:43):
Very similar business model to angew Roby and going back
and doing handy man and then do a big renovation,
build a house, and then we want to work for generations.
That's in our mission statement. So we want to work
for the kids and their kids exactly if you do
a good job. I mean, that's that's really it. I
mean we were talking about it earlier and Robi has
(24:03):
been around for seventy five years, and someone asked me like, well,
how what does that mean to you? And it's like, well,
it put us seventy five years to build this reputation.
We could ruin it in thirty minutes. And it's the
same thing with you being around for twenty five years.
I mean, it's the same token.
Speaker 1 (24:16):
That if they do trust you to do a good job,
you get the friends, family, and then really cool thing
you just said, which I think resonated with Trent was
the kids of the initial client, and then you get
the grandkids of the initial client.
Speaker 2 (24:29):
So it's just how the work.
Speaker 4 (24:30):
I'm probably getting there.
Speaker 2 (24:31):
Now y Yeah, well, I mean twenty plus years. Yeah,
that's a long time. Yeah.
Speaker 4 (24:36):
What's really awesome, I think is just feeling like you're
a part of the community and helping them. And I
mean it sounds corny, but bringing organization to people really,
I've realized. I've grown to learn how much it affects
people's lives. And I'll be in Harris Teeter and I'd
see a customer and she's like, I think about you
(24:57):
all the time. Every time I go to my pantry,
I think about you, and I'm like, wow, we have
a big, big impact. So and you know, I always
want that, you know, to be you know, a positive thing.
I don't want to have to hide in Harris Teeter.
Speaker 2 (25:08):
That's right. Ben's so funny. I had the same reference earlier.
Speaker 1 (25:11):
I don't want to get to you, you know, a
canopiez thrown out line at Harris Teeter.
Speaker 2 (25:15):
I think Trent and I've talked about that before.
Speaker 3 (25:17):
Yeah, I used to say if we had if I
was walking through South Park Mall, this is twenty five
years ago. What I wanted the next gen Roby to
be post fifty years with me and my brother involved.
I wanted to wear my logo gear, which we had
none then in the South Park and be able to
(25:38):
hold my head up and get a lot of haze.
Speaker 2 (25:42):
How you doing?
Speaker 3 (25:42):
I love you at a boy And that was just
kind of the underlying fabric of what what our goal was.
Speaker 4 (25:49):
Yeah, because you started, you know as a family business,
and you know when you're involved personally. When I went out,
you know, Eric was working in the shop and running
the business, and I would go out on sales calls
and I come back and be like, Okay, I promised
that we would do this, so we have to do
this because I promised. And it feels the same now.
It's maybe not me personally going out all the time,
(26:11):
but I feel very like it's our reputation, our name
out there, and we want to make sure that every
customer is like we overachieve and what we deliver.
Speaker 3 (26:22):
So I got a couple questions and then and then
I have we have an announcement, which is really cool
that I think you just found out today. But a
couple questions, what percentage of your business is direct to
the consumer, and what percentages be to be.
Speaker 2 (26:38):
And you said pantry.
Speaker 3 (26:40):
Now for our listener, your closets by design, you do
closets now you do pantries and kitchens and stuff where
you know, we're what else do you what's all in
your platform of work of.
Speaker 4 (26:51):
What we do? Oh yeah, yeah, we do well people.
I know people always think of us as closets and
that's great. We do a lot of garages actually in
the Carolinas. I mean when I'm from up north, you
didn't live in your garage. Down here, you all live
in your garage. Yeah, they open up those doors on
the weekend. Everybody's out there. You want it to look good.
Speaker 1 (27:10):
Yeah, A lot of times that's where a certain refrigerator lives.
It has a lot to do.
Speaker 4 (27:16):
We have built around a lot of refrigerators, made a
few men caves, caves.
Speaker 1 (27:19):
And Kelsey Brothers have profited very nicely on this, this ritual.
Speaker 2 (27:23):
But keep going.
Speaker 4 (27:25):
We do entertainment centers, so we do a lot of that.
We do home offices, which was huge during COVID. We
kind of exploded it that I can imagine, you know,
kids rooms, mud rooms, I think gentlemen about Brian Neil
from he did his mud room, He's like, my kids
come in. I love it. Now they have a place
to put their things. We've been doing bourbon rooms and
(27:49):
wine rooms, which is kind of neuro for us, which
has been really really fun.
Speaker 2 (27:52):
That's awesome. Yeah.
Speaker 4 (27:53):
So, and you asked about the percentage of business we're about,
I would say probably eighty percent customer based. You know,
this product. I think when we started twenty years ago,
it was was kind of like a treat yourself product,
but now it's really become a part of everyday living,
you know, and once people have one room done, they
(28:14):
want more done. So, oh, we've really kind of built
a good customer base.
Speaker 3 (28:18):
Okay, before we have the announcement that everybody's own age
and then you see how I'm a professional, don't worry U.
Speaker 2 (28:25):
What is the what is the cool what?
Speaker 3 (28:27):
Like your favorite thing in a closet that makes it
the coolest features?
Speaker 2 (28:33):
For me?
Speaker 4 (28:34):
The valet rod valet rod.
Speaker 2 (28:37):
No for somebody that you can't believe people.
Speaker 4 (28:39):
Still don't know what a valet rode is. Okay, so
it's a little rod that sticks inside the panel of
your closet and you can pull it out, and so
you come home with your dry cleaning and you just
stick it on there instead of throwing it on the bed.
Or you're packing for a trip and you put up
your garment bag and you you know, you can pack
your garment bag that way. Or when I'm doing a
trip like mysh on a trip, I start, I have
(29:01):
a couple of valet rods, and I start pre planning
when I'm going to wear, and I hang things up
so when it goes to packing time, just put in
the suitcase.
Speaker 3 (29:08):
I got a really cool closet I did when when
I did my house, but I don't have a valet rod.
I hung it on my frameless shower door when I
was steam ironing my shirt the other day, right, So yeah,
until it scratches.
Speaker 2 (29:23):
It cost ten thousand dollars. Yeah, So what is your
What is the news we heard today?
Speaker 4 (29:32):
Oh, come on, Kelsey's got.
Speaker 2 (29:37):
She's re teasing me, you and Kelsey to come tell.
Speaker 4 (29:39):
Me about I found out that we were voted Charlotte's
Best Closet company this year for the second year in
a row.
Speaker 1 (29:46):
Hey, let it go. That is Awes today. Yes, I
heard it here first. Yeah, so that is wonderful.
Speaker 4 (29:53):
We're really excited and just so touched because it's the
customers who have to vote, you know, for company, and
that means that we're doing the right thing out there.
So we're very I'm very proud of the whole team.
Speaker 2 (30:06):
Congratulations.
Speaker 4 (30:06):
I really have to just say quick shout out because
it's it's we have the best installers. You know, they're
there every morning. It's my favorite time to come into
work because all the guys get there, they're looking for
what their job is that day. The vans are loading
up and going out the door. And you know, we
have a great customer service team, great women who answer
the phones. Like you were saying, everybody is very proud
(30:27):
to wear the Closet by Design logo on their shirts.
Speaker 2 (30:29):
So well, I was good.
Speaker 3 (30:31):
You know something I ask our guests when we're winding
down is what's one thing you live by? I think
you just answered it how much you love and you
just named all your roles in your business and your
folks and said your people, how can people look you up?
Speaker 2 (30:46):
Give yourself a plug?
Speaker 4 (30:47):
Okay, thank you. One eight hundred by Design is the
number you can call.
Speaker 2 (30:53):
You can go to.
Speaker 4 (30:53):
Closet Closets by.
Speaker 2 (30:57):
Okay, we got you.
Speaker 4 (30:59):
This is my it is, We're doing it. Closets Bydesign
dot Com.
Speaker 2 (31:03):
Closets, Pearl Closets Bydesign dot Com Design.
Speaker 3 (31:07):
Well, thank you, it is so nice to meet you. Yeah,
thank you being it's wonderful and everybody knows we're going
to lead into a wish story. This is our last
of ten because this comes out on Halloween, I think
October to thirty first, this show will start being able
to be listened to. And tomorrow we have our eighteenth
(31:27):
Annual Pitching for Wishes corn Hale Tournament at Freedom part
and Patrick, why'n't you take it from here?
Speaker 2 (31:32):
Buddy? Yeah? Man, thank you, Trent.
Speaker 1 (31:35):
So we have so far platinum sponsors Dad I Renovations,
Barefoot Company Plus Renewal by Anderson, Home Technology Solutions, and
United Healthcare. New gold sponsors are Queen City Lumber, Renewal
by Anderson and Morgan Stanley. So kudos to these fine area,
fine partners. And you'll like this one. Which story is
(31:56):
Toby not Roby Toby? Okay, here we go. Five year
old Toby is bravely battling leukemia and he had one
big bull dream he wished to team up with the
astral Police Department SWAT Team Train.
Speaker 2 (32:09):
You better look out, but it's just surrounding me. He
wasn't going alone, Toby.
Speaker 1 (32:15):
Toby wanted back up from the best his favorite heroes,
Nickelodeon's teenage mutant Ninja Turtles, I hear you. Thanks to
the incredible collaboration of Make a Wish, Central and Western
North Carolina Mission Health, Astral PD, ashvill SWAT, and the
North Carolina National Guard, Toby's wish turned into a full
scale adventure that left everyone inspired. Man, it's pretty cool.
(32:36):
The day started with the excitement in the air as
Toby opened the door to find a real SWAT team
outside his home. Officers arrived in full gear, rolling up
in the APDs bear Cat vehicle to welcome Toby into action.
But that wasn't the only I'm sorry, that was only
the beginning. Toby's favorite crime fighting team, Realja Turtle Fanly, these.
Speaker 2 (32:56):
Are like my guys growing up. I had a little
older than you. That was more he man, Okay, fair enough.
Speaker 1 (33:03):
Leonardo Donna, Tello, Michael Angelo, and Rafael joined the mission
in true Turtle power fashion. Cheers, laughter, and ninja moves
followed as a group geared up for the Unforgettable Day
of Heroes. It's just a good reminder of how big
an impact something like this can make, said APD Captain
Jonathan Brown. Good on you, Jonathan Brown. From high fives
(33:23):
to ninja kicks and tactical teamwork, Toby's face lit up
with every moment, whether running drills with SWAT were laughing
alongside his Turtle teammates. He fully stepped into his roles
a day's lead hero. What unfolded was more than a wish.
It was a memory stitched together with love, laughter and
community support. In terms of calls for service for US,
this ranked at the top, said Captain Brown. For Toby
(33:45):
and his family's experience wasn't just about fun and games.
It was a powerful reminder that they are surrounded by
a community that sees their strengths and celebrates it. Toby's
wish created a moment of light and a tough journey,
and that memory will carry them through. Wow, man, I
got a cool wishes.
Speaker 2 (34:00):
Well, that's why we do that.
Speaker 3 (34:02):
That's why we do the pitching for wishes is to
support Make a Wish of Central and western North Carolina,
and I think this year in conjunction with Harris Teeter
as our co sponsor, we're give or take three hundred
thousand dollars to to make a Wish Foundation to grant
these wishes.
Speaker 1 (34:20):
So God blessed well and like just thinking about the
great amount of detail and preparation and time that was
put into this wish. Not only is it dollars that matter,
but it's the people that volunteer and show up and
do this.
Speaker 2 (34:30):
I mean they think of everything.
Speaker 3 (34:32):
Yeah, the SWAT team, the Ninja Turtles and what it
takes to do that right.
Speaker 2 (34:38):
And good on Captain Jonathan Brown.
Speaker 1 (34:39):
I mean, as busy as these guys are and as
much as they have going on, he took the time
out and helped to coordinate all this and so that's
that's really special.
Speaker 3 (34:47):
Yep, Amen, go Toby, God bless you. Thank you for
being here, Laura, thank you, Kelsey and Jeff. Thank y'all
for making the room smell better. U and listen, go
do the Golden rule today. Treat others the way you
want to be treated, even when it's not easy, even
when they don't do the right thing. Please treat them
(35:10):
the way you want to be treated. When you don't
do the right thing and carry a smile around on
your face. Have a wonderful day,
This is Patrick because from Roby Commercial in Services along
with Trent. Ha'ston from the Roby family of companies. Welcome
to at home with Roby Trent, What are you doing
sign papers?
Speaker 2 (00:08):
Then? I don't know.
Speaker 3 (00:10):
My signature's all over this world and I'm not it's
not for good reason.
Speaker 1 (00:15):
Well, it's as long as it's just your signature, you're
probably okay.
Speaker 2 (00:20):
But yeah, I hear you. Yeah.
Speaker 3 (00:22):
So my daughter, Tatum, she's a senior, took up, told
me this morning she had a field trip today. I
said where. She said, to Gason County Jail. I said, hmm,
I said, what are you gonna do?
Speaker 2 (00:37):
So she sent me a.
Speaker 3 (00:38):
Picture a few minutes ago on my way here where
they had her. She told them what she drives, and
they pulled it up on this monitor of her driving down.
I guess a road camera. Crazy, that's where you're going
with this time. And I said, please do not tell
them who I am. Literally I did say that. Uh wow,
I don't know. She's a little proud of her papa,
(01:00):
so sometimes she mistakenly talks about me when I'm not
around to the wrong jurisdiction.
Speaker 1 (01:07):
I guess it would be bad if she did and
they're like, and what's your address again?
Speaker 2 (01:11):
Where are you all living?
Speaker 3 (01:12):
I'm joking, but I'll show you that picture later. But
it's really really cool.
Speaker 2 (01:17):
I guess you. Some people would say it's really not cool?
Did it?
Speaker 1 (01:21):
Did it bring back some old memories from when you
were in high school? And did the field trip there?
Speaker 3 (01:26):
I never have Harding High School, did not go to
It was not promoted by the school. My daughter is
a lot better than I was in high school. Nigel
had cleared a county. I'm proud of her.
Speaker 2 (01:41):
Yeah, Micklimber County is a little more hod on the
on the east side of the river. Yeah, I gotcha.
Speaker 3 (01:47):
No, but anyway, so uh yeah, man, So tennis season's
over for Rowing and Piper, and baseball seasons over for
Ford and Knox, and uh off season's over for Tatum.
So now it's basketball season.
Speaker 2 (02:05):
Okay who was playing?
Speaker 3 (02:07):
Ford and Knights are playing rec league and Piper's playing
school ball.
Speaker 2 (02:13):
So yeah, that's it. Piper's got some game here. I
think we'll see. I don't know.
Speaker 3 (02:18):
Thursday is the Red and White game, so this airs Friday,
so yesterday, so that's pretty cool. Our coach, the guy
that runs the basketball department at the school was Chris
Douhan played for Duke, playing the NBA for some years.
A great guy. Great guy. Might have to get him
on the radio on a podcast at some point, but man,
(02:39):
what he does for these kids in the school anyway,
He the transition for the after school program that they have,
like thirty minutes between when kids let out. So if
my older girls that drive take my boys home that
are in elementary school, he is the guy that chaperons
him for thirty minutes that time gap. I mean, it's
(03:02):
NBA player and he's been hanging out with Ford, So
Ford is gonna do this competition at halftime of the
Red White game, He's all happy. So I like to
think that maybe mister Douhan is grooming my fifth grader
for a future.
Speaker 2 (03:17):
I don't know. Well, let's let's just go with it.
Why not?
Speaker 1 (03:21):
And that's saying something being a North Carolina tar heel
a compliment, a Duke Blue devil like that, and so
that truly says he must be a pretty outstanding. He's legit.
I met him with you when we had the gas
in County. Or they can start the Gashing Christian golf
tournament Yeah, and even the way he carries himself interacts
with the other people, it just seems like one.
Speaker 2 (03:40):
Of the he's awesome.
Speaker 3 (03:42):
He has a couple of kids at the school and
he's he's there. I drive, I take the boys to
school at about seven forty five, and he's there. I
see him all the time every day, and he's there
into way into the evening. So it's really refreshing to
see that, and it's really cool to see. Uh you
(04:02):
got to talk about it when when programs and schools
do good things.
Speaker 1 (04:06):
So yeah, man, well too. I mean, look, dude, you
know as well as I do. To make it in
any kind of sport, even to the Colgate level, not
a let alone the NBA, you have to have a
level of work ethic that is probably far at extends
your average person. So just him being able to embody
that in front of the kids, I mean, that's pretty good,
(04:26):
whether it's basketball or school. I mean, they're kind of
a great program the full picture. But all right, what
else you've been up to?
Speaker 3 (04:32):
Last time we had I had a YPO trip, went
out to Cali, checked it out, saw the Golden Gate Bridge.
Excuse me, rode over the Golden gate Bridge, but my
eyes were open.
Speaker 2 (04:44):
So did you go to Alcatraz? Check out another prison?
Speaker 3 (04:48):
I have been there before one other time, going to
San Francisco with Narry with the Ramalan Association, Like twenty
two years ago, we went to Alcatraz.
Speaker 2 (04:59):
I think it was still open. See you as a
as a visitor.
Speaker 3 (05:03):
Trump's opening them back up though, right, that's what I heard.
I don't know, that's funny.
Speaker 2 (05:07):
I did, yeah, but.
Speaker 3 (05:10):
Uh yeah, no, a little educational trip. But it was
based around Sonoma. First time going to Sonoma, went to
the red Woods.
Speaker 2 (05:21):
It's crazy.
Speaker 3 (05:22):
You go to Redwood forest and these humanious trees in
these areas are all, you know, burnt at the base
of them, like charred, like like a piece of firewood
that's just pulled out a fire. And uh, the trees
are off fourteen hundred years old and they say they
don't even know when the fire happened.
Speaker 2 (05:40):
That charred those trees. That's something. That's how old those
trees are. But they can withstand the fire. They can.
It makes them stronger.
Speaker 1 (05:48):
Uh, and then it burns the is it the eitting up?
What's the word I'm looking for. It helps get the
seeds out the.
Speaker 3 (05:55):
H I don't know. Man, I'm gonna let you. I'm
gonna leave you hanging on this one. Good luck talking
about something you don't.
Speaker 2 (06:01):
Know crap about.
Speaker 3 (06:01):
I was asking you because you were there. I didn't
read that sign. I read the sign about fourteen hundred years.
Speaker 2 (06:11):
The rest is all come.
Speaker 3 (06:12):
I mean, I don't Yeah, well I learned what I
needed to learn. But we had a good time. Beautiful
land out there. Long long plane flight though it is,
But you know, this day and age, I really like
long plane flights because I worked the whole time and
it's like the most work I've got caught up on
(06:32):
in weeks.
Speaker 2 (06:34):
Yeah, so it's great.
Speaker 3 (06:36):
So you know when I'm flying, because you get inundated
with all these emails.
Speaker 1 (06:42):
Well here he is, welcome back to reality. Yeah yeah,
that was from four weeks ago.
Speaker 2 (06:47):
But we're good.
Speaker 3 (06:48):
Yeah, it makes you feel good. Well, you know, we
talked a little bit about this on the last show.
I still want to say it's been on my heart.
Doug leb to God bless you, founder and CEO of
Lending Tree. Dear friend passed away a couple of weeks ago,
tragic UTV accident.
Speaker 2 (07:05):
But I'm saying that I mean in.
Speaker 3 (07:07):
The humor right before we went to Sonoma and we
were fortunate enough to go celebrate his life and attend
a funeral, and the folks that were telling stories about
him would say that he responded to a text three
weeks later and being left field, and he never acknowledged
that he never responded. That is what I aspire to
(07:30):
be because you really keeping people on their heels, you
know what I'm saying. We talk about heels and toes.
We want to keep our clients and customers and vendors
and folks in all walls of life in a good way,
on their heels because you want to be proactive and
respond and you want to be on your toes. Well,
that is the ultimate pinnacle of it.
Speaker 2 (07:50):
Well you can do that to everybody, but our clients.
Speaker 3 (07:53):
Yeah, why I'm not client facing anymore. So I'm in
the back office.
Speaker 1 (07:58):
You're in Sonoma, and keep you all in your ills
with all our clients exactly. I mean right, so if
they text you, I'm in their face, which is great.
Speaker 3 (08:09):
I wore my first toga out there and never done that,
and it was about fifty degrees.
Speaker 2 (08:15):
I was freezing, but uh, you pretended it was grease.
Speaker 3 (08:18):
Like an But my good buddy David Stoffel had on
a toga as well, so we got some good picks together.
Speaker 2 (08:24):
I have to show you. He was flexing his arms,
wasn't he. He's well, I mean when you're when you're
knee Hendersthal. I don't know.
Speaker 1 (08:34):
He eats a lot of ginger rubs, a lot of
cinnamon on his neck. Smells of cinnamon. Yes, I was
about to say I ever.
Speaker 2 (08:40):
Heard of that. Apparently it makes you healthy. I thought
he kept the empires away, but whatever, maybe it does.
I think I was with UH. I think I was
with Jeff Naper.
Speaker 3 (08:55):
We went on a little goth excursion and I stopped
at my favorite UH convenience store on the way, you
know the one, my buddy h It's kind of branding, right,
You go patronize the same person every time you take
care of them, you get to know them, they take
care of you. I get my different group of friends
(09:15):
come in. We tell a little story. But this guy
is a true entrepreneur. He doesn't only sell coffee and
unleaded petro He also sells swords and knives and Europeans
in and all kinds of great stuff. I mean, hey,
you got this little prophet center, figure out how you
can maximize it. So I picked up this cane that
(09:36):
looked like a handgun. It was a handgun on top
of the cane. I'm like, that's pretty cool.
Speaker 2 (09:42):
He said, screw it, screw it, and I screwed it
and about a twelve inch knife comes out of it.
Did you buy it? Yeah? Hell yeah? Where is this?
This is in my safe. I can't have this out
and open. No, that'd be bad.
Speaker 3 (09:56):
But for Ford to kind of I mean, we don't
have any great knife collection, but he's got about twenty
knives that I buy at places like this. So it's
sad to it, but they're all I must say, because
I don't want him cutting himself. I've told that story
on the show before. I don't know what show that was.
Maybe the Charles Blevin Show. I'm not sure that's when
he did it. But anyway, all right, Patrick t up
(10:18):
our guests. All right, we got Laura van Sikel from
Closets by Design. She came with an entourage, so I
can't wait to hear from her. Kelsey's in the studio also,
and so it's ought to be good man. I love it, man,
I can't wait to learn entrepreneur been on the road
traveling as well.
Speaker 2 (10:34):
So, uh, Laura, excited to hear what you got to say.
Speaker 4 (10:38):
I'm excited to be here.
Speaker 2 (10:39):
All right. We're listening to at Home with Roby and
don't forget.
Speaker 5 (10:43):
Roby Services is your one stop source for all your
electrical heating, cooling, plumbing and handyman needs. Keep it easy
and get it all done by one. Roby servicesnow dot com.
That's Roby servicesnow dot com. Welcome back to a Home
with Roby. I'm Patrickmcaseac from Roby Commercial and Services along
a train them from the Roby family of companies.
Speaker 2 (11:01):
God will cold man. He gave me, he gave me
a funny look. And we'll work through it. We'll work
through it.
Speaker 1 (11:06):
We're gonna make Laura Van Sickle from Closet by the Design. Yeah,
the key feature here, so hopefully your voice sounds better
than mine.
Speaker 2 (11:13):
I think you need to take that zen out of
your mouth.
Speaker 1 (11:15):
Man's it's it's a piece of gum. It's keeping my
throat moist. Had a big weekend. I think got a
little cold after it. I hear you, Hey, Laura, Hey,
how are you I'm good. How you doing good?
Speaker 4 (11:27):
Great to be here.
Speaker 2 (11:28):
I don't think we've ever met? How we?
Speaker 4 (11:29):
No, I don't think so, But now I feel like
I know a lot about you.
Speaker 2 (11:32):
Well good, there's more to learn. You've got a lot
of a lot of AMMO. At this point.
Speaker 3 (11:36):
You need to listen to the You need to go
back and listen to all these archive shows.
Speaker 2 (11:40):
They're pretty good.
Speaker 4 (11:41):
I'm good to do that.
Speaker 2 (11:42):
So, uh, yeah, where'd you just come back from?
Speaker 4 (11:46):
I was in Like you said, you got to live
life right every day. So I was over in Italy. Wow,
everybody's favorite. And then I went to Sri Lanka, Oh wow,
and the Maldives.
Speaker 2 (11:57):
Where what part of Italy were you?
Speaker 4 (11:59):
We were mostly in Tuscany, Okay, got a house out
in Tuscany.
Speaker 2 (12:03):
Wow.
Speaker 4 (12:03):
Family all meet there. Because I was telling you my
daughter lives overseas. I hear you, that's our meeting place.
Not bad hard to have her so far away, but
not a bad place to have to go visits.
Speaker 2 (12:13):
So I heard that how often do you get over there?
Speaker 4 (12:16):
I go two to three times a year. I think
I was mentioning she just had a baby, yeah, trying
to increase the visits. Yeah, thank you.
Speaker 2 (12:24):
So, how far is Tuscany from Milan? That a pretty
good little way. I know it's a big I.
Speaker 4 (12:29):
Think that is a pretty good way a way. We
went from Florence to Tuscany. That was an hour and
a half, and then at the end we went to Rome.
That was like another hour and a half.
Speaker 2 (12:38):
Got it.
Speaker 4 (12:39):
I think Milan is farther up.
Speaker 1 (12:40):
Well, you know they're gearing up for the Winter Olympics.
That's why I was asking. Yeah, yeah, I'm here in February. Yeah,
should be cool.
Speaker 4 (12:46):
Yeah. No, they were all talking about it over there.
Oh really, Oh yeah, they're excited.
Speaker 2 (12:50):
We'll got them over there and bust them up. I
heard a Snoop Dog was going to be there.
Speaker 4 (12:55):
Stiff dogs everywhere.
Speaker 1 (12:56):
I mean, he was so good at the last Olympics.
I mean that was probably That's the fun is watching
where he would wind up.
Speaker 2 (13:01):
I mean, the guy. I can't play his music because
it's so raw for my kids. And I love his
music because I've all I grew up on it, but
I'm like, I can't, it's just so bad.
Speaker 4 (13:12):
I saw someone Saturday night, Ernest. It was that Spectrum
opening for Lanny Wilson, and he has a song country
song with Snoop Doggs. Oh yeah, I know Snoop Dogg did.
Speaker 2 (13:23):
Come, does it all? He hangs out with Martha's Stewart.
I mean talking about evolution and always being at the
top of your game, at whatever level you're at.
Speaker 3 (13:33):
And that's where I was going with that. Uh you know,
thirty years ago he was the best and uh, I
mean we might have played some Doctor Dre and Snoop.
Speaker 2 (13:43):
Dogg in the van and in uh.
Speaker 1 (13:46):
Stay, I was about to say, I mean, this is
the guy that came from from South central la as
a as a quote unquote gangster, and now he's hanging
out with Martha Stewart and.
Speaker 2 (13:56):
He's getting paid.
Speaker 3 (13:57):
He got paid ten million dollars I think to be
at the show up at the Olympics and free US
a year.
Speaker 4 (14:03):
Oh wow, I didn't know that.
Speaker 3 (14:05):
I mean, I I need some action, don't know, I
need to work on my game. I don't even get
paid for this crap. What's going on? I think I'm.
Speaker 2 (14:15):
About to pawn it off on my brother though, good
luck audience.
Speaker 3 (14:19):
He actually my brother was never eight and a half
years has always been opposed to the show.
Speaker 2 (14:25):
Travis, I love you, but I think there's a crack
in the fish. Fish.
Speaker 1 (14:32):
He might be right. I have tried everything. I've told
him that the guests couldn't come.
Speaker 2 (14:36):
Trent was there.
Speaker 1 (14:37):
I'm gonna be by myself. Please help. He's like, sorry, man,
it's not my bag. I mean, hey, I get it.
Speaker 3 (14:42):
He said, can I not have one dagon thing in
this life that you don't force down my throat?
Speaker 2 (14:46):
That's what he told me. I mean, he's a good sport.
And when he said that hushed me up. He's a
great sport.
Speaker 3 (14:53):
He's a wonderful guy's business partners and everything we do.
But uh, he he just ill never never was the
guy doing the speeches, not the guy and the and
the organizations and all that. Personality just a little different.
But over the years he's he's evolved, and uh he's
(15:13):
start starting to talk a little more.
Speaker 4 (15:15):
Probably getting him on his toes. He has to come back.
I have two boys like that, one very outgoing, Veribal,
the others kind of quiet, but you know, the quieter ones.
Speaker 2 (15:24):
Learning how many kids?
Speaker 4 (15:27):
Three?
Speaker 2 (15:27):
Three? So your daughters, the boys and the daughter.
Speaker 4 (15:29):
Yeah, daughter in Europe with baby and husband and French husband.
That's why she's there and then two boys, uh, twenty
eight and twenty six, both getting married, getting married in December.
One's getting married in May.
Speaker 2 (15:44):
Wow. Are they here locally to Charlotte?
Speaker 4 (15:47):
No, no, they were, but they both played football. Do
you want football? You're in Charlotte? Jackson played for you
and see Charlotte.
Speaker 2 (15:55):
Oh wow.
Speaker 4 (15:56):
And Christian was the elon.
Speaker 2 (15:58):
Wow.
Speaker 4 (15:58):
And then Christian went on direct so he stayed in
Houston and Jackson went to Arizona State.
Speaker 2 (16:05):
So pretty good education? Wow? Oh yeah?
Speaker 4 (16:08):
Oh yeah?
Speaker 2 (16:09):
That the sports.
Speaker 4 (16:10):
You said your kids are playing sports. You don't want
to make it all about that. The sports should be fun,
but it's really nice that they can have an opportunity
to play at that level and go to great schools. Lucky.
Speaker 2 (16:20):
Well, no, that's cool.
Speaker 1 (16:21):
We'll tell us a little bit about your business and
how you got started and maybe give us sort of
a run through on what you've done up and told
you you got clauses by the time out.
Speaker 2 (16:30):
Where are you from?
Speaker 4 (16:31):
Yeah, I'm from New York. Okay, I'm trying to say it.
Jeff said to me, you could hear the New York accent.
Speaker 2 (16:37):
New York from New York.
Speaker 4 (16:39):
I'm from New York. There you go, I'm from Long Island.
Speaker 3 (16:44):
See I'm so I'm so ignorant that I didn't even
never cross my mind. I just like to lead with
that question.
Speaker 2 (16:52):
He's from Long Island.
Speaker 4 (16:53):
Yeah, I knew what I could tell.
Speaker 2 (16:55):
It's a long, long island at the river.
Speaker 3 (16:57):
I'm literally from next door to where i'll of now
on the river in West Charlotte.
Speaker 2 (17:02):
There's a long island on the Katawa River. Somebody told
me because because the business trip I was, the YPO
trip I was just on.
Speaker 3 (17:10):
Is the Southern seven. So it's Virginia everything but Florida
all the way around the Mississippi. And one of these
Mississippi boys that I hang out with every time I
get together on these trips said.
Speaker 2 (17:22):
You everything in Casion, but you ain't from Cajian Land. Said,
I guess that's a compliment.
Speaker 1 (17:27):
Hold hold on, I thought you were going to go
with the story where you were in Europe and the
guy I thought anhise.
Speaker 2 (17:32):
That was when I was in college at at the Casino.
Speaker 4 (17:37):
I always wondered that, so do people from the South.
Can you tell the different Southern accents? Can you tell
your Mississippi I.
Speaker 3 (17:46):
Don't like, I said, I mean along the lines of
I didn't think you were from South South Carolina or
New York.
Speaker 1 (17:54):
So it's kind of like southern proper and redneck. I mean,
it's kind of there's a big difference there that we know.
Speaker 2 (18:01):
So what is it?
Speaker 3 (18:05):
I have definitely my wife Actually this is true story.
I don't have the cup with me, but my wife
actually has these. We like, we like the like the
Master's cups, the plastic, the little texture plastic, green and white,
and we get we got hundreds of them, but they
get lost. So literally, like two months ago, she's like,
(18:27):
look what I ordered a hundred of and I'm like,
what's that? And it's a rat on a raft and
it says hasten river rats. Like my I mean, I'm
doing good if that's what my wife's ordering. I mean
I'm like, dang. So I set one on Sarah's desk,
our marketing manager, and said, we need some of these
rugby Ruby cups.
Speaker 1 (18:47):
So that's a good idea. Yeah, just like but they
don't need to say river rating. But I am definitely
a river rat. There is such a thing. So you're
from New York.
Speaker 4 (18:57):
From New York, but moved here like years ago. Okay,
so Back then, they used to say there are Yankees.
You still say that, and then there are damn Yankees.
Those are the ones that don't leave. We stay.
Speaker 2 (19:08):
Oh a yankee.
Speaker 4 (19:12):
I'm a damn Yankee.
Speaker 2 (19:13):
Oh sorry I am. Come on, this is the country.
There's a country music.
Speaker 1 (19:18):
Have gone to Florida and then come back here and
been a half backer.
Speaker 4 (19:21):
Oh okay, baby, that would be that's.
Speaker 2 (19:23):
Very popular too. She probably has a house in Florida. No,
I don't.
Speaker 4 (19:27):
I'm all North Carolina.
Speaker 2 (19:29):
So what brought you to North Carolina? Twenty five years ago?
Speaker 4 (19:32):
My ex husband got a job here, okay, and so
we moved down here and it was with the banks,
and the banks were always changing and that wasn't working out.
And uh then he said, well, I don't know, I
don't know what I want to do. Let's move again.
I'm like, I'm not moving because I love the Carolina.
So I'm like something here. So my uncle worked in
(19:56):
the closet industry up in New York and he says
it's kind of a fun thing you should try out. So,
you know, we said, okay, let's look into it. So
we found Closet by Design and they were just starting
to be a franchise, we said, gave them a call
and they had like nobody. Then they were like, sure, come.
Speaker 2 (20:15):
On out, we'll give you a nice Yeah, there you go.
Speaker 4 (20:17):
Now it's a little bit more difficult to get one.
So we went out there, had some training, came back,
and you know, opened up started on our back porch.
Now we have quite a large facility out by Caroin's
and we have our own manufacturing facility. We have you know,
we I was talking to one of your employees. We've
done their closets recently, and so I in the beginning,
(20:41):
I was going out doing the designs and everything. But
now we have a big team of designers. We do
our installations. So it's wonderful. We've had a great, great
run here for twenty years.
Speaker 2 (20:51):
How how big is your platform geographically?
Speaker 4 (20:54):
Now we go pretty far because back then in California,
you were just out there. Do they think about North Carolina?
They don't think about it a lot.
Speaker 2 (21:03):
I mean, I don't think they even know we exist exactly.
Speaker 4 (21:06):
So we say, can we go all the way up
to you know, Hickory, But they're like sure, heck, yeah,
whatever you want. Yeah, yeah, we go all the way
up there. We go halfway down to South Carolina. We
go out by Asheville and we go uh pretty far
west too. We have a big footprint.
Speaker 2 (21:23):
Here like Greenville, South Carolina.
Speaker 4 (21:25):
No, no, that's going to go to Spartanburg. So we
go down like past Chester, a little bit past that area.
Speaker 1 (21:32):
There when you set out there, where is closets by
the design? Where is the headquarters or where where was
it started?
Speaker 4 (21:38):
They're they're in La.
Speaker 2 (21:39):
Oh they are in l A.
Speaker 4 (21:40):
Okay, yeah, they're in La.
Speaker 2 (21:42):
So, yeah, I heard.
Speaker 3 (21:43):
I'm pretty sure I heard the y'all's founder speak at
a WAPIO event a couple.
Speaker 2 (21:49):
Of years ago. Yeah.
Speaker 4 (21:50):
Maybe it's it's a great organization. We meet once a year,
we go to Vegas and uh, you know, have a
conference and tell a lot of war stories and and
also get a lot of support from the company. So
we're always you know, learning uh new ways to support
the business.
Speaker 2 (22:06):
That's wonderful. Now you it's obvious that that you have style.
We're sitting here.
Speaker 3 (22:10):
Uh you're well put together. Did you have a design background?
Speaker 2 (22:16):
Uh?
Speaker 4 (22:16):
No, I didn't have any of that. I was actually
a writer working in New York for magazines.
Speaker 2 (22:22):
Wow.
Speaker 4 (22:22):
When I left to move down here and was freelancing
for a while, and then Eric said, you know, we
decided we were going to start this, and I thought
it was going to be his thing, but then we
realized this is a pretty big job to start a company.
So I said, okay, I'm gonna I'm gonna help you out.
And I think like creative brain is kind of you know,
(22:43):
you know, writing design. It was all, you know, kind
of structuring sentences, structuring a closet. It was. It was
kind of an easy transition for me.
Speaker 3 (22:51):
Yeah, I was going to say, there there are are
artistry both of them and cross his lines. If you're
creative and can think how things are going to be
or lay them out, I think they go hand in hand.
Speaker 4 (23:04):
They do. And also, you know, I used to do
a lot of interviews with people, so in just a
different way, I was getting to use that same skill set,
Like I love meeting new people and learning about them.
So you know, you get a customer and you ring
the doorbell, and you never know, you know who you're
going to meet and what their story is, and there's
always some connection points and some things that you learn
(23:25):
about them. They're really cool and what's lovely is after
twenty years, you know, people call us back and back
and I meet people and I've done their home and
now they're having a new home, and now I'm doing
their daughter's home and because she just got married and
oh her daughter had a baby. And so I feel
like we've grown up with a lot of these customers.
Speaker 3 (23:43):
Very similar business model to angew Roby and going back
and doing handy man and then do a big renovation,
build a house, and then we want to work for generations.
That's in our mission statement. So we want to work
for the kids and their kids exactly if you do
a good job. I mean, that's that's really it. I
mean we were talking about it earlier and Robi has
(24:03):
been around for seventy five years, and someone asked me like, well,
how what does that mean to you? And it's like, well,
it put us seventy five years to build this reputation.
We could ruin it in thirty minutes. And it's the
same thing with you being around for twenty five years.
I mean, it's the same token.
Speaker 1 (24:16):
That if they do trust you to do a good job,
you get the friends, family, and then really cool thing
you just said, which I think resonated with Trent was
the kids of the initial client, and then you get
the grandkids of the initial client.
Speaker 2 (24:29):
So it's just how the work.
Speaker 4 (24:30):
I'm probably getting there.
Speaker 2 (24:31):
Now y Yeah, well, I mean twenty plus years. Yeah,
that's a long time. Yeah.
Speaker 4 (24:36):
What's really awesome, I think is just feeling like you're
a part of the community and helping them. And I
mean it sounds corny, but bringing organization to people really,
I've realized. I've grown to learn how much it affects
people's lives. And I'll be in Harris Teeter and I'd
see a customer and she's like, I think about you
(24:57):
all the time. Every time I go to my pantry,
I think about you, and I'm like, wow, we have
a big, big impact. So and you know, I always
want that, you know, to be you know, a positive thing.
I don't want to have to hide in Harris Teeter.
Speaker 2 (25:08):
That's right. Ben's so funny. I had the same reference earlier.
Speaker 1 (25:11):
I don't want to get to you, you know, a
canopiez thrown out line at Harris Teeter.
Speaker 2 (25:15):
I think Trent and I've talked about that before.
Speaker 3 (25:17):
Yeah, I used to say if we had if I
was walking through South Park Mall, this is twenty five
years ago. What I wanted the next gen Roby to
be post fifty years with me and my brother involved.
I wanted to wear my logo gear, which we had
none then in the South Park and be able to
(25:38):
hold my head up and get a lot of haze.
Speaker 2 (25:42):
How you doing?
Speaker 3 (25:42):
I love you at a boy And that was just
kind of the underlying fabric of what what our goal was.
Speaker 4 (25:49):
Yeah, because you started, you know as a family business,
and you know when you're involved personally. When I went out,
you know, Eric was working in the shop and running
the business, and I would go out on sales calls
and I come back and be like, Okay, I promised
that we would do this, so we have to do
this because I promised. And it feels the same now.
It's maybe not me personally going out all the time,
(26:11):
but I feel very like it's our reputation, our name
out there, and we want to make sure that every
customer is like we overachieve and what we deliver.
Speaker 3 (26:22):
So I got a couple questions and then and then
I have we have an announcement, which is really cool
that I think you just found out today. But a
couple questions, what percentage of your business is direct to
the consumer, and what percentages be to be.
Speaker 2 (26:38):
And you said pantry.
Speaker 3 (26:40):
Now for our listener, your closets by design, you do
closets now you do pantries and kitchens and stuff where
you know, we're what else do you what's all in
your platform of work of.
Speaker 4 (26:51):
What we do? Oh yeah, yeah, we do well people.
I know people always think of us as closets and
that's great. We do a lot of garages actually in
the Carolinas. I mean when I'm from up north, you
didn't live in your garage. Down here, you all live
in your garage. Yeah, they open up those doors on
the weekend. Everybody's out there. You want it to look good.
Speaker 1 (27:10):
Yeah, A lot of times that's where a certain refrigerator lives.
It has a lot to do.
Speaker 4 (27:16):
We have built around a lot of refrigerators, made a
few men caves, caves.
Speaker 1 (27:19):
And Kelsey Brothers have profited very nicely on this, this ritual.
Speaker 2 (27:23):
But keep going.
Speaker 4 (27:25):
We do entertainment centers, so we do a lot of that.
We do home offices, which was huge during COVID. We
kind of exploded it that I can imagine, you know,
kids rooms, mud rooms, I think gentlemen about Brian Neil
from he did his mud room, He's like, my kids
come in. I love it. Now they have a place
to put their things. We've been doing bourbon rooms and
(27:49):
wine rooms, which is kind of neuro for us, which
has been really really fun.
Speaker 2 (27:52):
That's awesome. Yeah.
Speaker 4 (27:53):
So, and you asked about the percentage of business we're about,
I would say probably eighty percent customer based. You know,
this product. I think when we started twenty years ago,
it was was kind of like a treat yourself product,
but now it's really become a part of everyday living,
you know, and once people have one room done, they
(28:14):
want more done. So, oh, we've really kind of built
a good customer base.
Speaker 3 (28:18):
Okay, before we have the announcement that everybody's own age
and then you see how I'm a professional, don't worry U.
Speaker 2 (28:25):
What is the what is the cool what?
Speaker 3 (28:27):
Like your favorite thing in a closet that makes it
the coolest features?
Speaker 2 (28:33):
For me?
Speaker 4 (28:34):
The valet rod valet rod.
Speaker 2 (28:37):
No for somebody that you can't believe people.
Speaker 4 (28:39):
Still don't know what a valet rode is. Okay, so
it's a little rod that sticks inside the panel of
your closet and you can pull it out, and so
you come home with your dry cleaning and you just
stick it on there instead of throwing it on the bed.
Or you're packing for a trip and you put up
your garment bag and you you know, you can pack
your garment bag that way. Or when I'm doing a
trip like mysh on a trip, I start, I have
(29:01):
a couple of valet rods, and I start pre planning
when I'm going to wear, and I hang things up
so when it goes to packing time, just put in
the suitcase.
Speaker 3 (29:08):
I got a really cool closet I did when when
I did my house, but I don't have a valet rod.
I hung it on my frameless shower door when I
was steam ironing my shirt the other day, right, So yeah,
until it scratches.
Speaker 2 (29:23):
It cost ten thousand dollars. Yeah, So what is your
What is the news we heard today?
Speaker 4 (29:32):
Oh, come on, Kelsey's got.
Speaker 2 (29:37):
She's re teasing me, you and Kelsey to come tell.
Speaker 4 (29:39):
Me about I found out that we were voted Charlotte's
Best Closet company this year for the second year in
a row.
Speaker 1 (29:46):
Hey, let it go. That is Awes today. Yes, I
heard it here first. Yeah, so that is wonderful.
Speaker 4 (29:53):
We're really excited and just so touched because it's the
customers who have to vote, you know, for company, and
that means that we're doing the right thing out there.
So we're very I'm very proud of the whole team.
Speaker 2 (30:06):
Congratulations.
Speaker 4 (30:06):
I really have to just say quick shout out because
it's it's we have the best installers. You know, they're
there every morning. It's my favorite time to come into
work because all the guys get there, they're looking for
what their job is that day. The vans are loading
up and going out the door. And you know, we
have a great customer service team, great women who answer
the phones. Like you were saying, everybody is very proud
(30:27):
to wear the Closet by Design logo on their shirts.
Speaker 2 (30:29):
So well, I was good.
Speaker 3 (30:31):
You know something I ask our guests when we're winding
down is what's one thing you live by? I think
you just answered it how much you love and you
just named all your roles in your business and your
folks and said your people, how can people look you up?
Speaker 2 (30:46):
Give yourself a plug?
Speaker 4 (30:47):
Okay, thank you. One eight hundred by Design is the
number you can call.
Speaker 2 (30:53):
You can go to.
Speaker 4 (30:53):
Closet Closets by.
Speaker 2 (30:57):
Okay, we got you.
Speaker 4 (30:59):
This is my it is, We're doing it. Closets Bydesign
dot Com.
Speaker 2 (31:03):
Closets, Pearl Closets Bydesign dot Com Design.
Speaker 3 (31:07):
Well, thank you, it is so nice to meet you. Yeah,
thank you being it's wonderful and everybody knows we're going
to lead into a wish story. This is our last
of ten because this comes out on Halloween, I think
October to thirty first, this show will start being able
to be listened to. And tomorrow we have our eighteenth
(31:27):
Annual Pitching for Wishes corn Hale Tournament at Freedom part
and Patrick, why'n't you take it from here?
Speaker 2 (31:32):
Buddy? Yeah? Man, thank you, Trent.
Speaker 1 (31:35):
So we have so far platinum sponsors Dad I Renovations,
Barefoot Company Plus Renewal by Anderson, Home Technology Solutions, and
United Healthcare. New gold sponsors are Queen City Lumber, Renewal
by Anderson and Morgan Stanley. So kudos to these fine area,
fine partners. And you'll like this one. Which story is
(31:56):
Toby not Roby Toby? Okay, here we go. Five year
old Toby is bravely battling leukemia and he had one
big bull dream he wished to team up with the
astral Police Department SWAT Team Train.
Speaker 2 (32:09):
You better look out, but it's just surrounding me. He
wasn't going alone, Toby.
Speaker 1 (32:15):
Toby wanted back up from the best his favorite heroes,
Nickelodeon's teenage mutant Ninja Turtles, I hear you. Thanks to
the incredible collaboration of Make a Wish, Central and Western
North Carolina Mission Health, Astral PD, ashvill SWAT, and the
North Carolina National Guard, Toby's wish turned into a full
scale adventure that left everyone inspired. Man, it's pretty cool.
(32:36):
The day started with the excitement in the air as
Toby opened the door to find a real SWAT team
outside his home. Officers arrived in full gear, rolling up
in the APDs bear Cat vehicle to welcome Toby into action.
But that wasn't the only I'm sorry, that was only
the beginning. Toby's favorite crime fighting team, Realja Turtle Fanly, these.
Speaker 2 (32:56):
Are like my guys growing up. I had a little
older than you. That was more he man, Okay, fair enough.
Speaker 1 (33:03):
Leonardo Donna, Tello, Michael Angelo, and Rafael joined the mission
in true Turtle power fashion. Cheers, laughter, and ninja moves
followed as a group geared up for the Unforgettable Day
of Heroes. It's just a good reminder of how big
an impact something like this can make, said APD Captain
Jonathan Brown. Good on you, Jonathan Brown. From high fives
(33:23):
to ninja kicks and tactical teamwork, Toby's face lit up
with every moment, whether running drills with SWAT were laughing
alongside his Turtle teammates. He fully stepped into his roles
a day's lead hero. What unfolded was more than a wish.
It was a memory stitched together with love, laughter and
community support. In terms of calls for service for US,
this ranked at the top, said Captain Brown. For Toby
(33:45):
and his family's experience wasn't just about fun and games.
It was a powerful reminder that they are surrounded by
a community that sees their strengths and celebrates it. Toby's
wish created a moment of light and a tough journey,
and that memory will carry them through. Wow, man, I
got a cool wishes.
Speaker 2 (34:00):
Well, that's why we do that.
Speaker 3 (34:02):
That's why we do the pitching for wishes is to
support Make a Wish of Central and western North Carolina,
and I think this year in conjunction with Harris Teeter
as our co sponsor, we're give or take three hundred
thousand dollars to to make a Wish Foundation to grant
these wishes.
Speaker 1 (34:20):
So God blessed well and like just thinking about the
great amount of detail and preparation and time that was
put into this wish. Not only is it dollars that matter,
but it's the people that volunteer and show up and
do this.
Speaker 2 (34:30):
I mean they think of everything.
Speaker 3 (34:32):
Yeah, the SWAT team, the Ninja Turtles and what it
takes to do that right.
Speaker 2 (34:38):
And good on Captain Jonathan Brown.
Speaker 1 (34:39):
I mean, as busy as these guys are and as
much as they have going on, he took the time
out and helped to coordinate all this and so that's
that's really special.
Speaker 3 (34:47):
Yep, Amen, go Toby, God bless you. Thank you for
being here, Laura, thank you, Kelsey and Jeff. Thank y'all
for making the room smell better. U and listen, go
do the Golden rule today. Treat others the way you
want to be treated, even when it's not easy, even
when they don't do the right thing. Please treat them
(35:10):
the way you want to be treated. When you don't
do the right thing and carry a smile around on
your face. Have a wonderful day,
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