Andrea Waring is a Quality Advisor at the Aged & Community Care Providers Association (ACCPA). ACCPA is the Australian national industry association for aged care providers offering retirement living, seniors housing, residential care, home care, community care, and more.
In this episode, Andrea details her extensive career in the healthcare and aged sectors, she explains her approach to continuous improvement and lays out some of her ideas for making the healthcare system more efficient and more empathetic. She also opens up about how a single cup of tea completely changed the induction process for new hires at her residential aged care facilities in the past.
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