Jeff LeClaire, President of the Insurance Center (TIC) located in Onalaska joins. Jeff discusses the significant evolution of the company, which started in 1966, and its current focus on serving individuals and companies facing catastrophic health issues and insurance claims.
Highlighting TIC's structural changes, mission of perpetual growth, and culture rooted in servant leadership, Jeff shares insights on balancing ethical sales with proactive solutions, navigating a competitive industry, and maintaining high retention through a strong community presence and continuous improvement.
He also opens up about his personal journey in leadership, the company's upcoming expansion, and the importance of being prepared to support clients during their most challenging times.
00:00 Introduction to Biz Cast Greater Lacrosse
00:39 History and Evolution of The Insurance Center
01:27 Changes in the Insurance Industry
06:04 Jeff LeClaire's Personal Journey
09:11 Leadership and Culture at The Insurance Center
15:56 Conflict Resolution and Healthy Communication
20:38 Transforming Insurance: From Transactional to Relational
22:05 Three Uniques: Transparency, Development, and Proactive Solutions
25:09 Navigating Insurance Costs and Inflation
28:10 The Role of Insurance in Catastrophic Events
36:17 Expanding the Insurance Center: Growth and Vision
41:15 Passion and Preparedness in the Insurance Industry
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