On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.
⏱️ Timestamps
- 00:00 Introduction
- 02:37 What ARE ServiceNow Web Agents?
- 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
- 09:41 How Are Web Agents Similar/Different From RPA?
- 12:25 What Are Some Cornerstone Use Cases for Web Agents?
- 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
- 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
- 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
- 27:01 How Have Priorities Changed to Meet Market Expectations?
- 29:50 What Are Initial Customer Thoughts on Web Agents?
- 31:11 Where Can People Provide Feedback on Web Agents?
- 32:02 Call to Action
- 33:57 Conclusion
🔗 Links
- Jingfei Chen's LinkedIn
- AI Experience Release Event
- Get to Know Now Assist AI Web Agent
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
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