Elizabeth Reid is one of Google’s most powerful women. She also has one of its most challenging jobs. At a time when AI is reshaping how people seek information, as standalone LLMs become their foremost information sources, friends and therapists, Reid, Head of Search, has to constantly grapple with the challenge that it’s no longer the only answer to all the world’s questions And yet, Google’s search clicks are up and more qualified, people are asking detailed questions and, as she insists, the story of the blue link is far from over. In this episode, she talks to host Anirban Chowdhury about why Google isn’t facing an innovators’ dilemma yet, although it is trying to constantly improve the search experience, how Google and its searchers now talk differently to each other, whether there is a gap in gauging their intent and setting context, if agentic AI is truly an innovation worth chasing. She also talks about why the tech behemoth’s latest innovations must come to India weeks after the US, compared to two years earlier and how, soon, some of them might come to India first.
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