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November 19, 2025 • 15 mins

The Melbourne Disability Expo is being held Friday 21 & Saturday 22 November 2025, 9am-3pm at the Melbourne Convention & Exhibition Centre. Nicole Cogan, Senior Property Manager from SDA Consulting talks with Peter Greco about how the SDA system works and what other services and support networks are available at the Disability Expo.

More info: Melbourne Disability Expo and SDA Consulting

 

 

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S1 (00:13):
Or later on this week. Friday and Sunday, in fact,
is the Melbourne Disability Expo. I'm sure someone is looking
forward to it, and I'm sure many people are looking
forward to seeing our next guest there, Nicole Kogan. Nicole,
lovely to meet you. Thank you for your time.

S2 (00:26):
Thank you very much for having me.

S1 (00:28):
Now you're talking about SDA housing. In fact, you're going
to be there kind of representing SDA housing. Maybe we
can start with what what is SDA housing?

S2 (00:37):
Sure. No worries at all. So SDA housing is specifically
designed for participants with extreme functional impairment or very high
support needs. Basically SDA has four categories improved livability, robust,
fully accessible and high physical support. So SDA dwellings are
designed to enable autonomy, inclusion and personal empowerment to the occupants,

(01:01):
and each SDA category requires a different level of accessibility.
And it also includes different elements, from visual contrast and
wayfinding aids to structural provisions for assistive technologies and behavioral safety.

S1 (01:15):
Okay. How common is it? Has it kind of been
around for a while and is it kind of moving
with the times?

S2 (01:20):
It is moving. Look, it is common. It's participants have
to be funded for SDA housing through their NDIS plan.
So it basically it's um it is moving with the times.
It's just trying. There's lots of different SDA properties available
throughout the country. However, um, participants need to be funded
to be able to place them.

S1 (01:39):
Okay. And is that a difficult thing? I guess it's
kind of. How long is a piece of string, isn't it? Because, uh,
you know, depending on what funding you want as far
as NDIS program goes, it, it kind of, uh, can
get a little bit murky. Probably not easy to explain
on the radio. Nicole.

S2 (01:53):
Well, that's definitely right, because unfortunately, I can't deal with
the funding. That's where the support coordinators will come into place.
So the participants would normally come to me when the
funding has already been approved.

S1 (02:04):
Well, let's talk in general terms then. What about kind
of it's geographically I'm thinking obviously people might, you know,
need it in a certain area because they might work
in that area or work might be close to them. Maybe,
you know, they've grown up in that area, their family,
their friends, the support group is in that area. How's
that kind of situated as far as the the locations
that SDI housing is in?

S2 (02:25):
So SDI housing is across the whole country and just
really depends on the particular area that you're asking for. Yeah.
So for example, let's just say hypothetically we've got SVO
properties in Clyde. Um, we've got SVO properties in Cranbourne.
So we'll need to find out off the participants exactly
what locations they were looking for, to be able to
see what the closest one would be to them.

S1 (02:46):
Okay. What about the property itself? Tell us a bit
more about that. In terms of, uh, the different, uh, features,
I guess that it might have.

S2 (02:53):
Yeah, sure. So basically a robust properties are built quite strong.
So for participants who, who potentially may have behaviours where
um property damage. So the the property is built strong
so it's harder for them to put a hole through
the wall. High physical support. Its doorways and hallways are
a certain width, you know, and accessible showers, accessible kitchen

(03:17):
provisions for a ceiling hoist.

S1 (03:19):
This this is all stuff that's done beforehand. So we're
not looking at needing renovations or, you know, this place
needs to kind of be rebuilt. These are kind of
made accessible from from the ground up from from the
moment the foundations are laid, if I could put it
that way.

S2 (03:34):
Correct. So when you are building an SDA property, it
needs to be certified and it needs to meet a certification.
So before the build even starts, the owner will need
to submit or the builder will need to submit a
design certification to the NDIS to ensure that the that
the plans meet the specs that are required for each
individual category.

S1 (03:55):
What about as far as for people might be blind
or have low vision? People who might have a sensory loss.
What what's the situation there? Because I guess a few
of the things you've talked about could be applicable to
a person who might be blind, but what about anything
kind of specific for people who might be blind, have
low vision that SD housing might provide, that maybe they
might not find another accommodation.

S2 (04:17):
Not really specific to blind and low vision community as
participants in all categories may have vision impairment, so all
design categories have provisions for luminous contrast to assist people
with low vision.

S1 (04:30):
Nicole, did you also talk earlier about wayfinding? Uh, sort
of uh, features as well? Yes, just a bit more
about that.

S2 (04:37):
So it could be texture, the surface. Um, and like
those um, the texture and the surfaces can be implemented. Um,
and like I said, the luminous contrast that can also
be implemented to assist.

S1 (04:52):
What about as far as the kind of set up is,
is it one person per home? Is it a number
of people living in in a in a home? How
does that all work?

S2 (04:59):
It really depends. Every home is different. So all different sizes.
So um, you'll find that with a robust property that
will tend to only have one participant, but with high
physical support, improved livability, or fully accessible. That's usually 2
to 3 participant homes.

S1 (05:15):
And the cost, if you like, you have to be
on the NDIS. If someone was, I guess, you know,
for whatever reason, sufficiently, um, what's the word affluent enough
to be able to kind of afford living like this?
Could they qualify or is it only strictly through NDIS funding?

S2 (05:34):
Look, obviously there's ways that we can obviously have discussions
in other in regards to other ways. However, the SDA funding, um,
when the owners are building these properties, they're guided by
the calculator that is provided from the NDIS. So they
can already see exactly what funding they're going to be
entitled to. So when they build their properties and they

(05:54):
do their, um, their cost assessment, it will go off
what the calculator specifies.

S1 (05:59):
Just so kind of off the record if you like,
or kind of thinking laterally. Who kind of owns the property,
who's actually, uh, who's kind of name is the property in?

S2 (06:09):
So all owners are owned individually, like so by investors.

S1 (06:13):
Right. Is it a popular thing? I mean, are there
people wanting to sort of get into this sort of thing?
So I guess if you're wanting to do that, you'd
kind of have a bit of a a sense of
social justice. I'd like to invest in this because, okay,
I might get a nice bit of income stream from it,
but also I'm doing something good for the community. Would
that be a I mean, I guess you have to

(06:35):
each individual investor, but would that be a kind of
a perhaps a way of thinking?

S2 (06:39):
Absolutely. And if you are looking to invest in a space,
I do highly, highly recommend that you do your research
and you really, really do your research on location. And
there are and where the demand is, um, and invest
that money in trying to find that information.

S1 (06:54):
Yeah, that's probably good advice in any sort of way.
You're going to be putting money up. So you'll be
at the Melbourne Disability Expo Friday and Sunday this week.

S2 (07:02):
We sure will. We'll be in Booth S10, so please
come down and say hello. And we've also got lots
of available SDA properties. So anyone looking for an FDA
please come and say hello and we can see if
we can help you.

S1 (07:13):
Have you been to the Melbourne Expo before?

S2 (07:15):
We have not. So I've actually been to walk around.
I haven't actually been a booth holder, so this is
our first time being a booth holder.

S1 (07:23):
What got you excited or what got you wanting to
get involved?

S2 (07:27):
I think the disability space, it's a wonderful space, and
this is a great opportunity to go and meet other providers,
meet participants, meet homeowners and see new products that are available.

S1 (07:37):
And of course, the expo itself. We got all these
different service providers, etc., all in the one place. That's
kind of a bit of a one stop shop for
set up, isn't it?

S2 (07:46):
It sure is, and it really is. It's wonderful. And
you've got everyone under the same roof.

S1 (07:50):
Tell us a bit about your role. What do you
actually do? Nicole? I'm sure you work very hard. Just
a bit about what your role is.

S2 (07:55):
I'm the senior property manager, so my job is to
is to fill the homes with participants and then manage them.

S1 (08:02):
What's the kind of balance? Are there more homes that
are needing people to live in them, or are there
more people sort of saying, well, I need a home.
You know what's out there? Can you talk a bit
about that?

S2 (08:13):
There's a lot of vacant properties. Unfortunately. There's a lot
of areas throughout the country that have been quite saturated.
So there's in some locations there's more properties than there
are participants. And then there's participants who are looking for
properties in specific areas. But unfortunately there's no SDA homes
because it's so expensive to build. So, um, the space

(08:33):
is quite a it's broad. There's. Yeah, it's there's no
clean cut answer.

S1 (08:38):
Okay. Well it's probably a good answer itself. So and
I guess, you know, as I said earlier, things like, uh,
where people want to live may depend on employment or, um,
you know, other things like where they grew up.

S2 (08:50):
No, absolutely. Like where their families are, um, especially one
thing we see a lot is, is they love being
where their current cell provider is, so they don't want
to move out of that area where they have to
change cell providers.

S1 (09:02):
So obviously we're talking to you in Melbourne. We're talking
about the Melbourne Expo, where you'll be Friday and Saturday.
Do you know much about the the way the land lies,
pardon the pun, in other parts of Australia are there
sort of similarities? But also I guess there's unique differences
depending on, you know, on what sort of area we're
talking about.

S2 (09:20):
Absolutely. It's honestly the same across we across the whole country.
We have properties everywhere in Australia and it's the same thing.
There are areas that have got saturation and far too
many properties and not enough participants. And then there's areas
that don't have enough properties, but they have participants.

S1 (09:36):
Just out of curiosity, if the properties are empty, do
they maybe get let out for a short period of
time to people who might not necessarily be on the NDIS?
Can that happen or.

S2 (09:47):
Yes, absolutely they can.

S1 (09:49):
So I mean, because obviously we often hear about the
the situation regarding, you know, people needing homes. So I
guess if there's homes that are kind of floating around,
pardon the expression, that haven't got people in, or maybe
for at least temporarily, they could be used to perhaps
fill that gap.

S2 (10:04):
Yes, they can be. And again, because they're all private investors,
it just comes down to the owner if they approve
that or not.

S1 (10:10):
Is there much demand from people wanting to invest in it?
You talked about the the fact that there can be
empty properties, or there can be people that are looking
for properties, depending on the geographics. Are there sometimes, um,
there are lots of people that are wanting to get in,
you know, to be investing.

S2 (10:27):
It's hard for me to answer that question because being
a property manager, majority of the time, the owners have
come to me when the property is being is underway,
being completed, or if it's being built. So I don't
tend to get a lot of phone calls regarding investors.

S1 (10:41):
Yeah, okay. That's probably a sort of before you come
into the picture. They've kind of made that decision.

S2 (10:46):
Yeah.

S1 (10:47):
Yeah. And again we're talking about the Melbourne Expo coming
up Friday and Saturday. What about in some more country
or rural areas in Australia. Nicole, do you know what
the situation is there?

S2 (10:56):
Yeah. Again, it just it's truly just comes by area.
By area. There are some rural areas that you know
that we've got, we've actually got some properties available now
in some very, very remote country parts. And um, sometimes
it can be a little bit harder to lease and
sometimes they lease straight away. It really, truly just depends
on what's available in that particular area and who has

(11:18):
and who's looking at the time.

S1 (11:19):
Sounds like you're kept on your toes, Nicole.

S2 (11:21):
Absolutely. Every day's a different day, I'm sure.

S1 (11:25):
Well, tell us a bit more about Friday and Saturday then. What?
What where where are you and what will you be
doing specifically? And I guess who can come and talk
to you? I mean, what's the sort of person that
might be thinking, well, uh, is housing for me? Tell
us a bit about that.

S2 (11:41):
Absolutely. We would love to see anyone to come down
and say hello to us. Like I said, we're in
Booth S10 so participants can come family members, providers, owners
absolutely anyone's welcome to chat with us. We can discuss
all of our available properties or what potentially is coming
up and what the SDA space looks like.

S1 (12:01):
Just a bit about family members. They can obviously play
a very important role. Or carers, you know, you know,
people that are maybe guardians etc. can can they play
an important role in things like this?

S2 (12:10):
Absolutely. That can be they can play a very important role. Um,
they can be the ones who come and inspect the
property and see if it's right for their family member.

S1 (12:18):
Do people get a chance to, you know, kind of
check out more than one? Like if you think, oh,
I saw that property over there last week, I don't
think that's for me. Can they kind of, um, you know,
shop around if I can put it that way.

S2 (12:30):
Of course I can. Absolutely. But it will just depend
on the location. So depending on location, there may only
be 1 or 2 properties in that location. In areas
where there's a saturation, there'll be a lot, but absolutely
they can shop around until they find the perfect property
for their family member.

S1 (12:49):
Certainly good to know. What about in terms of the
properties themselves? Do you get like, um, a collection of
them together or is there sort of one here and
then a few kilometres away another? How does that kind
of work?

S2 (12:59):
Again, it really it it really varies. Um, we won't
take on a whole heap of properties in one location,
as that's not fair, because then we've got a heap
to lease. So we might have 1 or 2 in
a location, and then once they're lit, we'll be happy
to take on more when we find areas are very saturated.
We we we will have to say no.

S1 (13:18):
Alright. What about in terms of, um, uh, sort of
space outside the home, like, you know, any greenery, for example, or.

S2 (13:25):
Yeah, absolutely, absolutely. Well, again, every house is different and
it just depends. But absolutely I mean majority of houses
are on like a full size block.

S1 (13:34):
Okay.

S2 (13:35):
I mean there are there are units in villas as well.
It really just depends. But we've got some high physical
support properties and robust that are on full size blocks
with a lovely backyard and a front yard.

S1 (13:46):
Terrific. Alright. Which is a bit more than on Friday
and Saturday. You're looking for anyone to come along and
talk to you? Whereabouts will you be?

S2 (13:53):
We'll be in Booth S10 and would love to see
anyone pop in and say hi.

S1 (13:57):
And also, have you got a website? If people can't
make it to Friday and Saturday, or if people maybe
listening outside their Melbourne area want to find out more.
Have you got a website that people can go to?

S2 (14:07):
We sure do. It's SDA consulting. Com.au.

S1 (14:10):
Alright, we'll put that information up with our show notes
so people can go there to check it out as well. Nicole,
enjoy Friday and Saturday. Sounds like it's going to be
a busy day. I know there's going to be a
lot of people there. It's been something that many people
have been waiting for and I'm sure you're one of them.
So enjoy the day and thank you for spending a
bit of time with us.

S2 (14:28):
Thank you so much. It was great to meet you
and thank you again.

S1 (14:31):
That's Nicole Hogan there from SDI housing and the property,
the senior property manager indeed. And that Melbourne Disability Expo
coming up Friday and Saturday. If you've missed any of
the details we'll put them up with our show notes.
But it sounds like a day very much worthwhile getting
along to.
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