Passion and a media revolt

Financial pressures lead to the closure of a hospital unit, angering several doctors. Soon, a journalist calls asking about the loss of a community service. What should an administrator do in such a confronting situation? In this episode of Safeguarding Healthcare, host Dr David Rankin poses this conundrum to Dr Angela Williams, the Executive Director of Medical Services, Gippsland Southern Health Service in Leongatha, Victoria. Together they explore how to maintain open communication, foster trust, and find solutions that balance patient care with financial realities. And they discuss how to manage this with a group of extremely passionate physicians.

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