Denise Garth: Key Trends and Strategies for 2025 Shaping The Future of Insurance

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Denise Garth, a globally recognized InsurTech thought leader and Chief Strategy Officer at Majesco.

In our talk today, we dive into the top trends shaping insurance and InsurTech as we head toward 2025—from next-gen technology enablers to constantly evolving customer expectations. Denise will share her insights on where the industry is headed, how to stay ahead, and why a collaborative mindset is crucial.

KEY TAKEAWAYS

• What was happening in the resilience market in 2024, from both economic and risk standpoints, has had a huge operational impact on insurance companies. As a result, as we go into 2025, the reaction of loss ratios increasing, unprofitability, high interest rates, all the economic factors are forcing us to step back and see it as a wake-up call. 

• We’re in the midst of business model and technology driven change. We’re finally realising our decades old operational models and technology foundations no longer meet the challenges and opportunities of this fast-changing risk, technology, and customer demographics world. It’s a race to the future because there’s a growing protection gap that we must address in a different way.

• We’ve been on a technology ride for 10-15 years , especially in InsurTech, but the last few months have been mind blowing with the pace of change and what the technology, like GenAI and IoT can do. They can help us do risk assessments better, give better customer experience and optimise the whole operation. 

• Cloud computing is expanding the capabilities. We’ve got to fundamentally rethink the technology and business architecture of our solutions to optimise and take advantage of not just cloud computing but all the other technologies that are going to leverage cloud.

BEST MOMENTS

‘We must think about how to underwrite and assess risks differently, more importantly how do we minimise the risk. We can’t keep growing the risk and the insurance costs, people can’t afford it.’

‘Data is the lifeblood of this industry, and we’re coming to realise that we’ve got to democratise and demonetise data because everybody needs to have it.’

‘MGAs and full-stack insurers are trying to think how insurance is going to be done, but also, what constitutes the insurance policy.’

‘48% of part-time workers don’t have access to life or health insurance, they want a simple way of buying insurance, and they also want the risk about themselves by having Protection as a Service based on usage.’

ABOUT THE GUEST

Denise Garth is an internationally recognized InsurTech thought leader and innovator, serving as Chief Strategy Officer at Majesco. With a passion for transforming the insurance industry, Denise leads global strategy, marketing, industry relations, and innovation—helping companies navigate disruption and harness new technologies to capture growth. 

Her accolades are numerous, including being named among the 30 Most Powerful Women in Business: The Titans of Industry (2024) by International Business Times, an InsurTech Top 50 Influencer, and one of the Top 50 Women in SaaS.

Bringing a blend of deep insurance expertise and visionary thinking, Denise’s work focuses on how today’s industry challenges can spark tomorrow’s opportunities. She has served in leadership positions around the world, develo