As debris from MH17 smouldered across the fields of eastern Ukraine, families and next of kin were thrust into a new reality – one of profound loss and unimaginable grief. While the world around them moved forward, their lives had been forever altered and they wanted someone held responsible. Justice would be an arduous 8-and-a-half-year journey and the AFP would not let them go through it alone. The AFP’s Family Investigative Liaison Officers (FILOs) would become a lifeline for grieving Australian families, providing support and a single point of truth against a background of complex misinformation.
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