Las entidades financieras se enfrentan a retos sin precedentes provocados por la pandemia del Covid-19, sumados a la presión de nuevos actores en el entorno financiero como son las Fin-tech. Conversamos con Álvaro de Santiago, Advisory Solution Consultant de ServiceNow sobre la nueva solución Financial Services Operations lanzada recientemente dentro de la nueva versión París de Now Platform, que ayuda a las entidades financieras a digitalizar sus operaciones desde los servicios de atención al cliente hasta el backoffice.
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