ServiceNow Industries Podcasts Podcast

ServiceNow Industries Podcasts Podcast

Subscribe to the ServiceNow Industries podcasts where we will bring your conversations from ServiceNow thought leaders, customers, and special guests across our public and private sector industries. Check out the ServiceNow Special Interest Groups for Industries on the Now Community

Episodes

July 20, 2022 21 mins

Record numbers of prospective customers want fast, efficient help with investment and life event planning and they expect personalized, digital experiences. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Steve Gresham, CEO of The Execution Project, as they discuss how Wealth and Asset Management firms can accelerate their digital adoption, so financial advisors can provide differentiated services c...

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It’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce. Hear from Kevin Haverty, Chief Revenue Officer, ServiceNow as he kicks off ServiceNow Federal Forum 2022.

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Wealth and Asset Management firms are facing a shortage of key talent, making attracting and retaining the best and brightest people, a key management issue. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Kerry Gross, Director of Research Intelligence at Arizent, as they share highlights from new research discussing how wealth and asset management firms can make their teams more attractive by digit...

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Mike Rohde, Deputy CISO – Federal at ServiceNow, and Troy Schneider, President at GovExec 360, discuss how agencies should plot out their Zero Trust journey based on understanding their starting point. They discuss the importance of inventory, visibility, and interaction in realizing the promise of Zero Trust.

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Many Navy stakeholders and business units have unique issues or gaps that are not sufficiently supported by current or existing functionality, including the need for timely and relevant insights and data. Situations like these call for rapid development of focused, data-driven metrics and visualizations. The Navy would benefit from a more clearly defined process by which business units can incubate and execute digital solutions.&nb...

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Operational technology supporting Industrial Control Systems challenges traditional operations management teams.

To support modernization efforts, operators need visibility into their OT and ICS environments. Having this visibility helps them create upgrade paths of supporting hardware and software. More importantly this data helps them determine when devices have vulnerabilities that increase their environment risk posture and pro...

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Every mission, whether operational or business, does not stop being digital at the tactical edge. Hear from Alex Beachy, Navy Account Manager, ServiceNow, and learn how to empower teams on the tactical edge to perform their core and essential mission, business, and personal digital work in connected AND disconnected modes, using the same user interface, on any device.

 

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Technology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, m...

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Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more.

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Digital transformation is a critical focus across DoD. Simply implementing modern technology alone is not the answer to building a ready force. The force itself has to be closely considered and involved. Attention must be paid to how end users want and need to interact with systems and the data they hold. 

 

Click here for the video recording: https://www.youtube.com/watch?v=J8t_Qyj_T7o&list=PLkGSnjw5y2U53pWSEoL5ucA93...

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Listen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce. 

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April 1, 2022 18 mins

The old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that hold troves of valuable data. At the same time, those agencies are looking to (and being asked to) move to a more anticipatory style of service – seeing citizens as customers and meeting their exp...

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March 25, 2022 12 mins

The current volume of work and changing landscape of the Intelligence Community mission has meant that systems, people and processes must be able to quickly adapt. In the simplest terms, agencies must be able to do more with less to respond at the speed of mission.

Doing more with less can be achieved through the combination of technology, people and processes – no more and no less. Using automated workflow technologies is ab...

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For years the government has struggled with information silos. In the final episode of the Transforming Government Experiences podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, speaks with ServiceNow’s Global Head of State, Local and Regional Government Solutions Tom Yeatts, and Enterprise Architect John Spirko, about how to break down these silos, update information sharing and improve how...

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Constituents often reach out to the government when seeking assistance. But contacting the right person can be a challenge. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, sits down with ServiceNow’s Field Chief Technical Officer for State and Local Government, Chris Dilley, and Federal CTO Jonathan Alboum, to discuss ...

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Employees are the lifeblood of any organization. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, chats with ServiceNow’s Principal Digital Strategist for DoD Kevin Brooks and the Intelligence Community and Senior Principal Product Success Manager for Employee Workflows, Kevin Hall, about the President’s Managemen...

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Brush up on your knowledge of the public sector landscape this year by tuning into the Transforming Government Experience podcast. Over the course of four episodes, host James Hanson, group publisher for Federal and Technology Markets at GovExec, is joined by a medley of experts from ServiceNow that are willing to share advice on how federal leaders can prepare for the year ahead. This week’s topic: The Cybersecurity Executiv...

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In a world of disruption, agencies need the digital tools that will allow them to weather rapid change. We sat down with Joshua Bateson, a Director of Solution Consulting at ServiceNow in Australia, to discuss how agencies are approaching digital transformation among disruption, and what efforts are making the biggest impact.

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After years of needed to be present in an office to be considered productive, the way work gets done in government has fundamentally changed. But is the new, hybrid workforce model here to stay? We sat down with Alethea Murphy, who runs the Public Sector and Higher Education business at ServiceNow in Australia, to discuss the future of adaptive workplaces in government.

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The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions.

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology.

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