Shift Forward Health

Dr. J. Nwando Olayiwola is President of the Advocate Health National Center for Clinical & Community Impact, and earlier this year was named President of The Beacon, a new health and wellness center being built in Milwaukee. Dr. O will inspire you with her vision for bringing clinical care together with other services that aren’t always included in the equation to address physical, mental, and social wellness. 

All t...

Noom CEO Geoff Cook and Chief Medical Officer Dr. Jeffrey Egler highlight early results from the company’s microdosing program, the changes that happen as GLP-1's continue to dominate much of the public conversation about weight loss, and what physicians think about it all. 

All that, plus the Flava of the Week about leadership changes at CVS Health. Who is in, who is out, and what do the changes signal about the retail ...

Jared shares 5 trends that he expects to see at fall healthcare conferences including HLTH, SHSMD, HCIC, and CHIME Fall Forum.  

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This show is produced by the Healthcare Rap Community, highlighting the consumer POV in healthcare. Whether you're actively working to make healthcare more consumer-centered or just want to learn about cool new care models and innovations, this community is for you! (#453)&nbs...

Antoine Pivron, Head of Health Solutions at Withings, gives us an inside look at the world of connected health devices, including how their company has evolved from making the world’s first connected weight scale to becoming a B2B partner for healthcare organizations, and how to successfully make consumers AND clinicians happy at the same time. 

All that, plus the Flava of the Week about FoodHealth and Soda Health j...

Jared gives 8 examples of what Consumer-Centered Health looks like: Hospital-At-Home Programs, Direct Primary Care, Retail Health, Food As Medicine, Connected Fitness & Wearables, Functional Medicine, Experience Orchestration, and Metabolic Health Programs. 

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This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leaders and health consumers. Whether...

Maz Brumand, VP of Product at Oura, gives us a first-hand look at how Oura’s Glucose and Meals features work, how they change the game when viewed with other personal health data, and whether wearables are the new digital front door. 

All that, plus the Flava of the Week about the start of Season 12, and the launch of our free new online community. How will these two things help bridge the gap between sick care and well ...

(Originally aired in February 2022) Re-live our 200th episode with our most provocative thinking yet! Jared and Zain welcome friends Jill McCormick (TechSpring/Baystate Health), Victor Reiss (UNC Health), and Teri Sun (White Rhino) for an exclusive preview of the Consumer-First Health Group’s upcoming Manifesto, a letter to the healthcare industry outlining what needs to change and how to realistically get it done. In between...

Karthik Ganesh, CEO of OnMed, talks about how their “Clinic in a Box” is addressing care gaps in underserved areas, why they pivoted to a B2B play, and how consumers and patients seem to have split personalities. 

All that, plus the Flava of the Week about the launch of Town Square Health. When will we learn more details about this startup, and can their model deliver on providing consumer-driven care? 

SPOTLI...

(Originally aired in December 2022) Ben Dillon guides us through Geonetric’s Consumer Health Survey and shares what the data says about consumers' preferences for engaging with providers. You’ll want to hear Ben’s takeaways from the research, what he would do as a marketing leader, and the need for consumer-centered strategy to become more mainstream. 

The majority of these insights are just as relevant today...

Tanay Tandon, CEO of Commure, shares the value of giving providers back time in their day, the difference between augmenting providers and automating care, and how to simplify aspects of the patient experience that seem invisible. 

All that, plus the Flava of the Week about a new research paper on the Apple Watch. How far away are we from fitness devices actually detecting diseases at scale, and could the Apple Watch actually ...

(Originally aired in November 2022) Justin Wartell, Managing Principal at Monigle, walks through his agency's Humanizing Brand Experience report. Their extensive research identifies personas in ways that healthcare leaders can use to design consumer-first experiences. 

These personas are just as relevant today, so it’s worth another listen!

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This show is produced by the Healthcare Rap Community, t...

You heard it here: Dr. Tim Church, Chief Medical Director at Wondr Health, believes that the popularity of GLP-1's will surge much higher once pill offerings are approved in the coming months. He also shares the current state of preventive health, why it’s easy for everyday people to feel confused about new weight loss options, and what he recommends to do when you feel like your personal health is stuck. 

All that, plus...

(Originally aired in August 2022) Rob Klein shares key findings from his firm’s omnibus research report that illustrate how consumers are thinking differently about healthcare and how it impacts everything from attention spans to brand recall. 

These consumer insights continue to shape service design today, so anyone who is championing consumer experience will want to pay attention to what this research tells us about ch...

Michael Dalton, Founder and CEO of Ovatient, shares how we should be talking about digital front doors in 2025, how to move from a patient portal to a patient journey, and the tech that’s needed to connect beyond episodes of care. 

All that, plus the Flava of the Week about the Whoop’s warning letter from the FDA. What are both sides claiming about Whoop’s Blood Pressure Insights feature, and what could be th...

(Originally aired in August 2023) Dr. Justin Norden, now CEO of Qualified Health was an adjunct professor at Stanford Medicine and a partner at GSR Ventures. 

He shares highlights from the first-ever collaborate state of healthcare generative AI report. 

We thought it would be interesting now that Justin returned as a guest earlier this week (#440) and generative AI has progressed so quickly, so let us know what you think...

In the next 12-24 months, most patient journeys will start with an AI-powered question about their health information, says Dr. Justin Norden, CEO of Qualified Health. He also shares highlights from the company’s launch, where he is seeing generative AI deliver real ROI right now, and how leaders should be thinking about governance and safety, especially as policy is constantly changing. 

All that, plus the Flava of the ...

(Originally aired in October 2023) Dr. Creagh Milford was Senior Vice President of Retail Health at CVS Health and is now President of Oak Street Health, the CVS subsidiary. His vision for the role of retail health clinics still serves as a true north for consumer-driven collaboration and reducing fragmentation of care. 

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Sina Arham, Co-Founder of Fridays Health, describes the success stories that come when we humanize weight management. He shares how living with obesity in our country feels like living as a second-class citizen, how metabolic health is about more than just prescriptions, and why Fridays blends coaching, community, and habit design in their approach. 

All that, plus the Flava of the Week about Samsung acquiring Xealth. Will the...

(Originally airing in January and May 2023) This double episode is a compilation of two of the first interviews with Sam Seering, offering exclusive looks at Epic Cheers shortly after it was first announced.

We can all probably use a refresher of where Cheers fits in enabling consumer experiences!

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This show is produced by the Healthcare Rap Community, the home for bringing together the voices of healthcare leader...