Shift Forward Health

Dr. Gordon Chen returns to share the story behind his new venture ThriveWell, the five drivers of health and wellness, and dozens of insights for increasing longevity. 

All that, plus the Flava of the Week about older Americans being unsatisfied with their care. What particular aspects of care do seniors want to be improved, and how do we use these insights while designing and executing senior-focused care? 

This show is produced b...

Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023. 

This show is produced b...

Dr. Oliver Kharraz, CEO and Founder of Zocdoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices. 

All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the bias against retailers to more quickly design consumer-centered products and service...

Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well. 

This bonus episode is part of the Greatest Hits collection — episodes from t...

What can we do about loneliness? The human body needs connection like it needs food, water, and shelter, yet we’re losing points of in-person connection in a tech-enabled world. 

Join Melissa Wirt, CEO and Founder of Latched Mama, and host Ann Somers Hogg as they discuss tiny habits to reduce loneliness, the need to simplify progress, and how to show up for somebody else. 

Resources: 

• Latched Mama - latchedmama.com 
• Melissa's ...

4 episodes in 1! Join our first-ever Health System Celebration Series as we recognize the accomplishments of 4 leaders in digital engagement and consumer experience – Northwestern’s Kali Arduine Ihde, URMC’s Michael Hasselberg, MultiCare’s Jeremy Harrison, and Ballad Health’s Taylor Hamilton. 

All that, plus the Flava of the Week about Forward Health shutting down. What led to their sudden demise, and what can we learn about the ap...

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #160 and originally aired in May 2021. 

On this one, Jill McCormick shared some provocative thinking about solving what she refers to as digital health’s “passionate problems.” When we use human-centered design and then tie that work to digital transformation, we start solving the problems that...

We compare notes on two recent events they attended: Jared at HLTH, and Zain at Sanford Health’s Future of Rural Health event.

All that, plus the Flava of the Week about more new research on consumers’ healthcare perceptions, this time from PWC. As we add this newest research to volumes of data over the years, and that data confirms trends that we’ve known all along, what will be the compelling event to convince health systems to d...

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #154 and it originally aired in March 2021. 

Katie Karatzas, Paul Caldera, and Drake Pusey join Jared and Zain for a rousing discussion about the magic that can happen when healthcare brand engagement meets human-centered design principles. In this episode, you’ll learn the shortcomings of comp...

In the second episode recorded live at HLTH in Las Vegas, Jared speaks with Dr. Noura Abul-Husn, VP of Genomic Health at 23andMe. Noura shares an impressive list of ways that genetic profiles can lead consumers to a more preventive state of health, including many that you might not be aware of. 

All that, plus the Flava of the Week about the changing dynamics between physicians and patients. How should we process new research from ...

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #227 and it originally aired in August 2022. 

Dr. Thomas Cornwell, the National Medical Director of Village Medical at Home, joins hosts Jared Johnson and Zain Ismail to share why home-based healthcare has such a bright future ahead. Learn VillageMD’s vision for healthcare at home and the major...

In the first episode of their special series recorded live at HLTH 2024 in Las Vegas, Jared speaks with NOOM CEO Geoff Cook, their Chief Commercial Officer Cody Fair, and David Schwartz, Vice President of Strategic Alliances and Business Development at ASU Health. Both organizations are committed to consumer-driven innovation and have a vision for a healthier society. 

All that, plus the Flava of the Week about the evolution of dir...

Jared and Zain share some provocative thinking about Product-Market Fit and describe a couple of tools to put in your new toolset that will help you better understand how to design products, service lines, and experiences with the healthcare consumer at the center. Learn how to use a value proposition canvas, an important tool for building the Healthcare of Tomorrow.

This bonus episode is part of the Greatest Hits collection — epis...

Imagine the difference if we can change our product environment so that it creates health, not disease. The impact can be enormous if we make our everyday environment healthy by design, rather than letting life be unhealthy and then challenging people to overcome it with health behaviors and interventions.

Join Steve Downs, Co-Founder at Building H, and host Ann Somers Hogg, as they discuss the need to align innovation to our value...

Irina Pelphrey, VP of Health and Managed Care for Albertsons, discusses how grocery retail can become a health and wellness destination. If you thought you knew what grocery retailers were capable of when it comes to health and wellness, you’re going to get a lot out of this conversation as Irina connects the dots between food as medicine, prevention, medication adherence, behavior change, and ultimately lifestyle modification. 

Al...

Jared and Zain share some provocative thinking about what might happen if hospitals don’t ultimately change course in the midst of their unsustainable trajectory. Hospitals aren’t ever going away. But the ways that they operate, engage with consumers, and market themselves could look very different in the near future.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as releva...

Jared welcomes Jason Wolf, Founder of the Beryl Institute, a luminary in the patient experience field, and recent author of Transforming the Future of Healthcare. Pay attention to what Jason has to say about the current and future state of the patient experience, and the aspects of consumer experience that have been instrumental in pushing the industry forward as he looks back at 15 years of the Beryl Institute. 

All that, plus the...

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #183, and it originally aired in October 2021. 

Jared and Zain share some provocative thinking about why it has been so hard historically to create consumer-first healthcare services and experiences. They dive deep into the patriarchal origins of traditional medicine, how to create an internal ...

It’s an AVIA party! Jared and Zain welcome Jen Melby and Sara Samson from AVIA to discuss their newest benchmarking report and some of the surprises that came up along the way. Spoiler alert: there’s a lot of innovation going on when it comes to addressing consumers’ needs, but health systems overall aren’t quite as sophisticated in their approaches as some might expect at this point. 

All that, plus the Flava of the Week about rec...