The Airbnb Superhost
Welcome to The Airbnb Superhost, your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 9 consecutive years as a qualifying Airbnb Superhost. With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication. In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar. Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.
Episodes
July 29, 2025 • 18 mins
In this episode, Neil shares valuable insights on how to confidently hand over your hosting duties while taking a well-deserved holiday. Drawing from his extensive experience, Neil discusses the importance of maintaining your business's income and visibility during your absence.
KEY TAKEAWAYS
Instead of shutting down your Airbnb business while on holiday, think about how to keep it running. Blocking your calendar can lead to lost...
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July 22, 2025 • 16 mins
In this episode, Neil emphasises the importance of taking a break from hosting to recharge and maintain a positive guest experience. Drawing from his own holiday in Ibiza, Neil shares three key reasons why hosts should prioritise their own time off: to restore perspective, to experience the guest journey first hand, and to observe best practices from other hospitality providers.
KEY TAKEAWAYS
Regularly stepping away from hosting...
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July 15, 2025 • 17 mins
In this episode, Neil delves into the world of scams that both guests and hosts may encounter in the Airbnb community. Drawing from his decade of experience, Neil shares personal anecdotes of his own encounters with scammers, including a guest who attempted to exploit his trust and another who falsely claimed to be bitten by bedbugs.
KEY TAKEAWAYS
Scams are deliberate tricks designed to deceive individuals for personal gain, oft...
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July 8, 2025 • 13 mins
Today, Neil is exploring the surprisingly impactful strategy of branding your individual guest rooms. What might seem like a fun or quirky extra can actually become a powerful tool for standing out, improving guest satisfaction, and increasing profitability. You’ll hear real-life examples, creative hacks, and one clever rebranding trick that doubled midweek bookings.
KEY TAKEAWAYS
Giving each room a unique name and theme helps yo...
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July 1, 2025 • 18 mins
Neil shares insights from his recent public speaking engagement on the realities of being a live-in host. He dispels common misconceptions about Airbnb, emphasising that it's not just a holiday booking site but a solution for various accommodation needs, from students to sports competitors. Neil discusses the flexibility of hosting, highlighting how hosts can control their availability and income potential. He also addresses the po...
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June 24, 2025 • 19 mins
In this episode, Neil shares insights from a recent stay as a guest in an Airbnb property, highlighting both the positives and areas for improvement. While the stay was enjoyable and well-located, Neil discusses several minor oversights that could have transformed a good experience into a great one, such as unclear check-in instructions, inadequate amenities, and the absence of basic conveniences like a table and towel rail.
KEY ...
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June 17, 2025 • 17 mins
In this episode, Neil delves into the delicate balance of generosity in hospitality, exploring how to avoid creating confusion for guests when offering kindness. Drawing on personal anecdotes and experiences, Neil emphasises the importance of clarity in communication.
KEY TAKEAWAYS
When offering kindness or additional services to guests, it's crucial to communicate clearly that there are no hidden costs or expectations. Phrase...
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June 10, 2025 • 16 mins
Today, Neil shares insightful anecdotes about the pitfalls of making assumptions in the world of hosting. Drawing from his experiences during a recent punk rock festival weekend, Neil recounts incidents where he jumped to conclusions about his guests' behaviour, only to discover the truth was far different from his initial perceptions. He emphasises the importance of understanding multiple perspectives and encourages listeners to a...
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June 3, 2025 • 14 mins
In this episode, Neil shares his insights on maximising profitability and guest experience during the Slam Dunk Music Festival weekend in Hatfield, UK. He reveals how he creates a vibrant atmosphere for festival-goers by hosting surprise barbecues and facilitating social interactions among guests. Neil also emphasises the importance of understanding the law of supply and demand, particularly during high-demand events, and offers pr...
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May 27, 2025 • 18 mins
In this episode, Neil shares the joys and memorable experiences that come with being an Airbnb host. Focusing on the positive aspects of hosting, Neil recounts fun interactions with guests, from playing croquet with French engineering students to hosting spontaneous house parties that celebrate diverse cultures through food. He emphasises the importance of making guests feel valued and creating lasting memories, highlighting how sm...
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May 20, 2025 • 18 mins
In this episode, Neil addresses a common concern among potential Airbnb hosts: the fear of losing personal freedom due to constant guest turnover. Neil emphasises that, contrary to this belief, hosts have complete control over their booking calendars. He discusses three key aspects of managing an Airbnb listing: setting availability, determining the length of guest stays, and establishing notice periods for bookings.
KEY TAKEAWAYS...
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May 13, 2025 • 16 mins
In this episode, Neil takes a look at one of the most pressing concerns for potential Airbnb hosts: maintaining personal privacy while providing a welcoming experience for guests. He discusses the importance of clear communication, setting up physical zones in your home, and creating a separate guest network for Wi-Fi security.
KEY TAKEAWAYS
It's essential to define personal space and boundaries for both hosts and guests. This ...
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May 7, 2025 • 17 mins
Today, Neil shares a poignant story about his experience mentoring a young Ukrainian guest named Ivan. As Ivan navigates his new life in the UK while avoiding military service back home, Neil reflects on the deeper rewards of hosting beyond financial gain. Through their interactions, Neil helps Ivan unlock his potential, guiding him to connect with professionals in the architecture field and encouraging him to embrace opportunities...
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April 29, 2025 • 18 mins
Today, Neil shares four essential secrets that have contributed to his success as a superhost. He emphasises the importance of understanding and solving the three types of problems that guests face: physical, emotional, and cognitive. Neil also discusses how to create a welcoming environment that prioritises guest comfort, addresses emotional concerns, and simplifies the guest experience through clear communication.
KEY TAKEAWAYS...
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April 22, 2025 • 16 mins
Neil dives into the financial advantages of running an Airbnb business compared to traditional employment. He explains how tax breaks and business expenses can significantly increase your earnings and stretch your money further. Neil highlights the benefits of the rent-a-room scheme, the importance of deducting business expenses, and shares personal anecdotes to illustrate how Airbnb income can cover everyday costs. Whether you're ...
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April 15, 2025 • 15 mins
In this episode, Neil shares invaluable insights on managing finances as an Airbnb host. Drawing from his own experiences, including overcoming significant debt, Neil considers the importance of using a spreadsheet to track income and expenses. He outlines three key habits for effective financial management: entering expenses immediately, regularly reconciling the spreadsheet with bank balances, and always obtaining receipts for pu...
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April 8, 2025 • 17 mins
In this episode, Neil dives into the often uncomfortable topic of guest messes, sharing his decade-long experiences as a host. With over 16,000 nights booked, Neil categorizes the types of messes he encounters, from general rubbish to stains and evidence of guest activities. Neil offers practical tips for managing cleanliness, such as providing easy-to-use cleaning supplies and ensuring guests have the tools they need to tidy up af...
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April 2, 2025 • 17 mins
In this episode, Neil delves into the often uncomfortable yet essential topic of guest feedback. Drawing parallels to the 80s comedy "Desperately Seeking Susan," Neil emphasises the importance of actively seeking feedback to enhance the hosting experience. He shares five compelling reasons why feedback is crucial, including the need for hosts to understand their guests' needs, avoid surprise negative reviews, and demonstrate genuin...
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March 25, 2025 • 15 mins
In today's episode, Neil discusses the importance of tailoring your property to attract specific guest profiles. He shares insights on how to create the ideal environment for students, professionals, and couples, highlighting the unique needs of each demographic. Neil also examines essential features such as high-quality mattresses, workspace setups, and romantic touches that can enhance the guest experience.
KEY TAKEAWAYS
Ide...
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March 18, 2025 • 16 mins
In this episode, Neil delves into the importance of understanding your guest profiles to enhance your hosting experience. He identifies three distinct types of guests that frequent his property: students, professionals, and couples seeking romantic getaways. Neil also emphasises that recognising the specific needs and behaviours of these guest types allows hosts to tailor their offerings effectively, ensuring a memorable stay that ...
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