The Biz at BTN Podcast

When faced with the rapidly approaching deadline for American Airlines’ removal of content from EDIFACT channels last year, Oracle travel operations director Brian Hendrickson was able to work with his travel management company, online booking tool and global distribution system to enable touchless ticketing for NDC a few days before that deadline hit. Hear his story, along with how he has grown NDC bookings since those early days ...

Faced with growing demand for internal meetings and limited support staff to manage them, Elevance Health travel services manager worked with his company’s meetings and events teams to create an attendee management dashboard to streamline the meeting management process. Hear how he went about creating this tool, bumps along the way and the newfound efficiencies meeting and event planners at Elevance are enjoying as a result of havi...

BTN executive editor Michael B. Baker chats with Akamai Technologies' director of global travel and expense, Priscilla Campbell. Campbell took the reigns on supporting remote workers with satellite meeting spaces. She leveraged her hotel partners to ensure clusters of employees had access to physical meeting spaces for collaborative work events. Baker and Campbell talk about the impact of hybrid work environments on travel and how ...

BTN executive editor Michael B. Baker hosts 2024 BTN Best Practitioner Dorian Stonie, Salesforce senior director of global travel. In this episode, aired Sept. 16, Stonie talks about working with legacy ecosystem players American Express GBT and Concur to implement New Distribution Capability content at scale and what the future holds for the Salesforce program with NDC now fully in play.

See omnystudio.com/listener for privacy info...

BTN editors tackle some of the key issue facing the corporate travel industry today. Why has M&A activity in the travel industry slowed down? How do travel buyers maintain policy controls amid the direct push to travelers from supplier loyalty programs? Does proposed regulation for the U.S. credit card industry pose a threat to loyalty programs? How quickly will TMCs adopt AI technology? Will online booking tools ever be able t...

Fox World Travel VP of business travel George Kalka encourages travel managers to keep a redefined NDC in mind for 2024—nourish, delight and choice—as travelers' expectations for traveler care and wellness are evolving. Join BTN podcast host and executive editor Michael Baker to consider how "policy elasticity" can help travel managers keep up with those expectations, which can help promote retention and efficiency, without giving ...

Social capital—or, as Festive Road managing partner Paul Tilstone describes it, "stuff that impacts your brain and your heart"—can be a valuable return from business travel, whether it's building a relationship that eventually results in a sale or driving collaboration that produces better end results for a company. How can you measure it, how can you maximize and how can you ensure its value is considered when travel budgets are u...

Yvonne Moya joined Randstad as its global travel manager just prior to the Covid-19 pandemic. She was tasked with globalizing the program. And she did it, but how she negotiated contracts and forged partnerships was unconventional to say the least. She spoke to BTN about how the pandemic changed her processes but not her goals. She sees innovation as the path forward, but also is pragmatic about what innovation can happen now and w...

Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.

Episode 1: Takeda Pharmaceutical Elevates the Travel Experience

Global head of travel, meetings and events, aviat...

Path Back to Business Travel is BTN's newest podcast miniseries. Listen to crack-shot travel managers talk about how they are handling their organization's return-to-travel strategies, what has changed about their travel program or policy, how their travelers are responding and when they expect travel volume to ramp up.

Episode 2: Willis Towers Watson Defines New Ways of Thinking About Travel

Business travel at risk management, ins...

BTN’s first series of podcasts, The Influencers, gets up close with the innovators and envelope pushers who most influenced the business travel sector in 2020. What are they doing now and what is their outlook as the industry recovers? BTN Editorial Director Elizabeth West interviews industry leaders who made big moves during the pandemic.

Episode 1: Jamie Pherous, Managing Director, Corporate Travel Management

Australia...

BTN’s first podcast series The Influencers gets up close with innovators and envelope pushers who most influenced the business travel sector in 2020. What are they doing now and what is their outlook as the industry recovers? BTN Editorial Director Elizabeth West interviews industry leaders who made big moves during the pandemic.

Episode 2: Emmanuelle Gailland, VP Distribution, Air France-KLM

Air France-KLM distribution VP fo...

BTN’s first podcast series, The Influencers, gets up close with innovators and envelope pushers who most influenced the business travel sector in 2020. What are they doing now and what is their outlook as the industry recovers? BTN Editorial Director Elizabeth West interviews industry leaders who made big moves during the pandemic.

Episode 3: Ralph Kaiser, CEO, UATP

Airline-owned payment platform UATP stepped into the ga...