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June 12, 2025 • 11 mins

Sitting in the office wondering "what does working ON the business actually mean?" You know you should be doing sales, marketing, and numbers - but where do you start when everything feels urgent and important?

Join Owen Chambers for Part 3 of the Builder to Business Owner series as he reveals the A to Z of Operations framework - your business blueprint that maps exactly how leads flow through your company from first inquiry to final invoice. Discover how successful members like Alvin built systems so bulletproof they could close sales while holidaying in Europe, and learn the ICE filter method (Impact, Certainty, Ease) for prioritizing which business systems to build first.

Stop keeping everything in your head and start building a business that runs without you being the bottleneck.

Key Points

  • 00:00:00 Introduction to Part 3: Who and How framework
  • 00:02:45 The A to Z of Operations visual blueprint
  • 00:05:20 Alvin's case study: making sales while on holiday
  • 00:08:30 Traffic light system: Red, Orange, Green processes
  • 00:11:15 Why you need both process AND person for each step
  • 00:14:40 The ICE filter for prioritizing systems (Impact, Certainty, Ease)
  • 00:18:20 Examples of critical business processes to systemize
  • 00:21:10 Getting everything out of your head and onto paper

Tune in to discover how to create working drawings for your business that ensure it runs smoothly even when you're not there - just like Alvin's team closing deals while he toured Europe.

Our construction business coaching has helped 2,500+ building companies succeed. Subscribe to The Builder's Ladder Podcast for weekly, actionable insights — tailored to help you grow a profitable construction business.

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