Episode Transcript
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Speaker 1 (00:03):
What happens when two powerhouse sisters turn their shared passion
into a business that transforms lives?
This episode of The Buzz is a rollercoaster of emotion, inspiration,
and motivation. Join Javierta and Catalina, the multi award winning
co-founders of Moore Care Group, as they open up about
(00:25):
their incredible journey, sharing heartfelt moments, the laughter that's kept
them going, and the challenges that have tested their strengths.
You can expect tears and triumphs as they reflect on
their journey, powerful lessons on resilience and collaboration.
And advice to help you turn your own passion into purpose.
(00:46):
Don't miss this emotional and inspiring conversation that will leave
you ready to take on anything.
Today, I'm excited to dive into the unique world of
family business with two powerhouse sisters, Javierta and Catalina, multi
award winning co-founders of More Care Group, which is all
(01:08):
about connecting world-class nursing talent with Australian healthcare organizations, and
it's making a profound impact on communities. These ladies are trailblazers.
They had many
Strings to their bows, and I'm looking forward to getting
stuck into it. So welcome Javieta and Catalina. Javierta, your
journey as an entrepreneur and advocate for wellness is so special.
(01:31):
Where did your career start? Well, it was actually, I,
I was in my mid-twenties and I did not know
what I wanted to do with myself and my life
and my friends were going to London. And I
Said, Oh, we'll come with you. And it was supposed
to be like a 6 month, like, holiday and come back.
And we got there and I fell into recruitment and, um, it,
(01:54):
I was on a working holiday visa. And, um, they
found that I was very skilled in recruitment, and they
asked me if I wanted to stay longer, and they, um,
nominated me for a work visa.
So within that 6 months, I got approved for a
5-year work visa, and that's where my journey started in
(02:17):
nursing recruitment. OK, so was it nursing back there in London?
I started off doing social care, do more admin size.
And they saw the work that I was doing, and
they wanted to train me up in nursing recruitment. So
in those early days, what was success for you? Well,
the UK, it's very, very cutthroat recruitment and, um,
(02:43):
I was so young and, you know, there was a
lot of traveling within the UK and there was a
lot of competition within the agency, and I always love
a bit of a competition. And, um, that, um, a
fire in my belly just kind of started and I
started competing and started really kind of getting into, cause there's,
(03:05):
there's a lot of KPIs and a lot of targets to, um, reach.
And you have to do X amount of calls, and it's,
it's pretty full on from there. And, um, I don't know,
I just loved it. And just the feeling of being
able to help nurses and their experience and the feedback
that they give you is just so rewarding and you
(03:25):
actually made a difference in their life, and not just
their life, but their families as well, because some of
them are relocating individually or some of them are relocating
with families. It's so
They actually come to visit you and with gifts and
they're just like, Thank you so much. So it wasn't
just the
Adrenaline of the competition. We an office, but it was
(03:46):
also making a difference in people's lives. And that just
really kind of resonated with me. And so did you,
in those early days when you were working for, for
other groups, was, was having your own business sort of
part of that future vision? Did that cross your mind? Yeah, OK. And,
and I didn't really know what I wanted to do
with my life. Um, I just wanted to travel, um,
(04:09):
and I was just focused on making an
Money to be able to travel and do the things
I wanted to do. And I was there for about
6 years until it got to the point where I
kind of wanted to start settling and buying. And I
was not able to do that because I didn't know
where I was gonna end up, whether I was gonna,
cause if I had to wait another 2 years, I
would have been able to obtain residency. So I had
(04:32):
to make a decision, do I stay here and actually
make a go of it, which meant potentially meeting a
partner and having a family there.
And then that would have meant that my family would
have missed on seeing my family because I'm so far away.
So with, with that in mind, I decided to make
that decision and move back home. And what about you, Kathleen?
(04:54):
Your career path has been pretty diverse. So where did
it start? Where did your
career start?
Speaker 2 (05:00):
Uh, here in Melbourne. Yeah, after, uh, finishing.
Um, a business diploma in international trade. I started working
in the city for a Japanese trading house in, um,
non-ferrous metal, so commodities trading. But yeah, my career started
here in Melbourne. I worked for a couple of, um,
trading houses. Um, and then I was here for perhaps
(05:25):
about
Uh, yeah, 67 years, and then have obviously moved to
London and she was having way too much fun. And
I missed my sister dearly because we are pisties. I thought,
I'll move over as well. And, um, I was lucky to, um,
be employed by Vitol, which is a massive trading house. Like,
(05:46):
they own.
Everything. Um, one of the largest global trading houses, and
I was there with them for about 5 years, most
of the time that I lived in London. Um, again,
I did the same process, um, went over on a, um,
working holiday visa, and I did really well at work.
(06:08):
They sponsored me and
Yeah, we, we had a very colorful life, totally. And what,
so what did success look like for you at that time?
Success in London was, um, I guess, measured in the
types of roles that I had over there. It was
a massive responsibility, and especially being in my mid-twenties. Um, yeah, look,
(06:30):
I've
Really enjoyed the, the trading world. Though it was very heavily, um,
male oriented, it was capped for, um, a few of us, uh,
female workers. Um, so that was probably a struggle. Um,
also being in such a massive, um, that trading firm.
(06:51):
Uh, it was so much competition. Yeah, the success was
the exposure to the work. The other, I guess, personal
successes over there was the amount of traveling that we did. Again,
Speaker 1 (07:00):
being
Speaker 2 (07:00):
in our
Speaker 1 (07:01):
mid-twenties,
Speaker 2 (07:02):
um, we just got to learn, see all of Europe.
Speaker 1 (07:06):
100%. So you've had distinct career paths before joining.
Joining forces. So how did the conversation come about to,
to join together and, and create a business? Yeah. So, um, obviously,
after coming back from London, I continued running my London
desk for 12 months. Then I worked at two big agencies,
(07:28):
and I was helping to build and scale their
Permanent nursing recruitment arms. And then I stopped to myself
I said, Why am I doing this for other people?
Why am I not doing this for myself? So was
it something that just kinda hit you out of the blue,
or was there something that happened where you're like, Oh, no, no,
I should be doing this for myself. Was there any
(07:50):
moment in time? I just knew how much money I
was making for them. Yeah, I was just, I, I
could do this myself. Yep, got it. Yeah.
So, um, my husband, um, well, married now, but at
the time we were together and he said to me,
I know you can do this. I've got your back,
(08:11):
I'll support you. Just start up the business, and you've
got it.
One of the big hurdles in starting business is having
that support network, and we talk about it a lot
here on the buzz, and I, I really make sure
that our guests can share the personal and the professional network,
because without that, it's really hard. It's really, really hard
to get started.
So really amazing, you know, that your partner's there going, Yep,
(08:34):
got you back. Let's make this, make this happen. Yeah, well,
that's right. I mean, to start a business, you know,
it can be scary. You need, um, financials to support you.
And it takes what I knew was gonna take me
6 months to start seeing things come through because I'm
very good at recruitment and I know how it works.
(08:55):
And I really had really good Intel connections, so
Um, my husband said, you know, just go for it.
I've got your back. And, um, I did, and yeah,
like I said, I fell pregnant after 3 months, but
I continued working. And so we kind of started like
a family life, and I was running the business on
the side, and it was hard for me to pull
(09:17):
my 100% focus on the business. Um, but I was
still running it. So I was still able to be
a mom, um, full time.
And run the business on the side. Then we had
our son. Um, again, same thing, still running the business. Um,
and then once they kind of started school, that's when
(09:37):
I really started ramping things up. Um, when it really
went boom was COVID.
If we can go back to how, you know, what
was the conversation that led you to to go, right,
let's do business together. Yeah. So, again, it was COVID times. Um,
it was really busy. I was finding it really hard
(09:59):
to
Um, account manage all my clients, hiring managers from all hospitals.
And I was doing so well, and I really connect
and build really good rapports with my clients that the
hospitals were talking with one another and saying, how are
you finding all your nurses? They're such good nurses. And so, I,
(10:21):
I was just receiving so many calls from different hospitals saying,
Can you help us? It it was just me on
my own. So
Um, it was to the point where I was doing
really late hours, getting up really early, and that was
just nonstop. And then, um, my sister was going through
a bit of hardship on her end with her marriage.
(10:41):
And, um, I saw the need that I needed help,
and I saw the need that my sister needed help
as well to get her out of her situation and
allow her to have the freedom of her having financials. So,
and also to give her, um, a boost in her career.
And that's when we joined. So she joined the recruitment
(11:05):
agency 3 years ago, um, and just this year, the
start of this year, we became business partners.
Speaker 2 (11:12):
OK, Amazing. So
you
pitched the idea
to Catalina. So, going back in, uh, in my story,
I came back from London and, um, I actually married
the ex, yeah, boyfriend, so I gave the relationship a go.
We married, things happened very, very quickly. Um, within the
(11:34):
year of coming back, I was pregnant and starting a family.
That's quick. So, yes. And after my pregnancy, I never
returned back to the commodities trading role that I had.
And I did find myself at home, sort of, um,
Bound to my children. And which was really hard because
(11:56):
having this fast life in London, having this big career in, um,
the corporate world, um, to then just being at home
a lot of the time by myself. Um, it was
really hard. I really struggled. Um, everyone struggles with motherhood,
but I felt very, very lonely and I needed to
(12:19):
sink my teeth into something.
Um, and that's, um, after the birth of my second son,
I've got 2 boys. I went back and studied and
became certified as a sleep consultant. But yes, uh, fast forwarding,
the relationship did fall apart. Um, and I found myself, um,
(12:42):
depleted of emotion, of energy, of, um, being able to
run the business that I had.
I just needed to be led and I needed to
work and have the flexibility to be around for my boys,
being a single parent. I know, I hear you, yeah.
So have just said to me, Kat, you need to
(13:03):
come and work with me. I think this is the
right time. I can't, I think I can't recall the
ins and outs of that I just made sense. I
am the older sister, but my little sister held me. Yeah.
Speaker 1 (13:19):
That's so
Speaker 2 (13:20):
special. Yeah, yeah, yeah, and luckily, um, we both have
very fiery personalities on there, and thank God that
It's just been a dream to work with her. So good.
Speaker 1 (13:36):
So good. So what do you think some of those
shared values that enable you, that enabled you to sort
of come together with, you know, so much passion and,
and ongoing into, you know, so much success to, to
really make that work? Well, I think we're very aligned
in how we work and how, um, what our vision is. Um,
(14:00):
Catalina, I knew she was gonna be a really good
consultant because she's compassionate about others and she's got empathy,
and that's what you need when you're talking to nurses, uh,
especially ones that are relocating.
Um, there are, there are international nurses and they're leaving
their friends, their family, they're leaving everything behind to come
(14:21):
to a new country. And so not only do you
need the skills in finding them work, but also kind
of being a bit of a counselor and assisting them
with the overwhelming stresses of relocating and
Catalline is really good at talking to people, and she's
very warm and welcoming. Yes, it is. I knew she
(14:43):
would be, she's a really, she's really like she's a
people's person, so I knew straight away that she was
gonna be very good. So outside of that need for you, Catalina,
of just, you know, like you say, being held and
it's being safe and everything's kind of been taken care of, um,
outside of
what was appealing to you about, you know, accepting the
(15:03):
offer and jumping in?
Speaker 2 (15:05):
Um, I think to begin with, um, obviously I've got
that corporate background and with having run my own business,
I kind of felt comfortable and I thought, yeah, this
is the, um, next move for me. Um,
Obviously, I'd been alongside my sister, uh, throughout the year,
(15:26):
so I, I understood, uh, how she ran, not, not entirely,
but I knew what was in the role, and I
felt comfortable, um,
Adapting to that. Obviously different. I've never worked in recruiting.
But I thought having the corporate skills, having the people skills,
I'm sure I'm gonna learn, and I'll be able to
(15:47):
make it work. It felt right
at the time. Yeah,
Speaker 1 (15:50):
I think it also comes down to the business model.
So working remotely from home, being able to drop your
kids off at school, pick them up, do after school
activities and work around those hours.
Um, just made it really, um, transitional.
Speaker 2 (16:06):
It, it was appealing in that sense. If I'd returned, um,
to the, uh, corporate world, I would have been working
a 9 to 5 job, um, hours,
Speaker 1 (16:17):
perfect. You know, starting running business together as a family
is rewarding, um, right, but equally challenging. What's it been
like working so closely as sisters? I do, um,
When I did think about Catalina joining the business, I
obviously thought, you know, we're sisters, how is this gonna work?
(16:39):
Cause we have had our differences in the past. And
I just thought, you know what, let's just give it
a go and see what happens. We're sisters, I'm sure
we can make things work. And I think running a remote, um, model,
business model, where you work hybrid, we're not in each
other's faces all the time. So we're not in an
(16:59):
office together all the time.
Um, but not just that, I think we're at a
stage where we're mature enough to be able to, um,
put our differences if we do, which I feel like
we don't.
Speaker 2 (17:11):
We haven't had,
Speaker 1 (17:12):
no, no. Um, I just think we're very professional when
it comes to business. And there's been an immense amount
of trust too, which, you know, which
Speaker 2 (17:22):
is what happens as sisters
Speaker 1 (17:24):
anyway, you know, like there's that deep level of trust.
Speaker 2 (17:27):
Yeah.
I, I think I came in very respectful that it
was Javier's business, and I was very grateful and
Yeah, whatever she guided me, whatever she asked of me,
I would not question it, and it was just.
Yeah, I just surrendered to be working for her, and
(17:50):
I was so happy doing it. So, had I been
in a different state, I think, because we are so strong,
it Yeah,
Speaker 1 (17:56):
there would be maybe potentially a clash, but because you
are feeling so vulnerable,
yeah, it's
Speaker 2 (18:01):
like, I'm in your hands, tell me what to do.
I was, yeah, basically, yeah, working for Javiera in her
company and just respecting her and her.
Just says, so whatever she's told me to do, I
would just just swallow. Yeah,
Speaker 1 (18:14):
beautiful. So you mentioned you haven't really had any disagreements
over the time that you've been there, or if you've
like really pissed each other off at any point? I
don't think so.
Speaker 2 (18:25):
No.
Speaker 1 (18:26):
Look,
Speaker 2 (18:27):
when
Speaker 1 (18:27):
I have had things, I've had to have a talk about,
you know, minor things. I just, look, I just say, look,
I'm gonna be honest.
Um, yes, we're sisters, but at the end of the day,
this is business. And she
Speaker 2 (18:40):
gets
Speaker 1 (18:40):
it, get it, and
Speaker 2 (18:41):
we
Speaker 1 (18:41):
just
Speaker 2 (18:41):
move
Speaker 1 (18:42):
on and go, Yeah, cool,
Speaker 2 (18:42):
got it. I, I think also with the Freeba's experiences,
I've changed a lot as a person.
But ego is.
Not as what it used to be. And yeah, I
really listen to Javiera. Again, she's my younger sister, but
I have so much respect for her. Um, and what,
(19:04):
when she talks to me and tells me.
Even if she's like trying to guide me or bringing
something up to my attention, I just take a full
accountability and run with it. So what advice,
Speaker 1 (19:19):
I'll go to you, Javier.
What
advice would you share to a listener before they jump
into a business or family? Well, to be honest, in
the past I'd say, don't do it. Yeah, cause it's hard.
You could make or break families. A lot of the
times it it does break families. I was at the
point where I wanted to scale and grow the business.
(19:39):
I probably would have looked at hiring, um, strangers.
And at that point, I probably wasn't even looking to
hire someone, and I was probably thinking, yeah, I could
do it myself. But when I saw how much work
I had and I saw the situation that my sister
was in,
I just have fixation. Yeah, it was. And yeah, I'm
(20:02):
the type of person where I don't sit and wait
for things to happen. I just get it done and
then just work it out later. I don't wait, um, yeah,
if my intuition feels right and positive, high spiritual as well. Um,
and so that's what grounds me when we are in business,
cause when I, we, we are in business, you'd never stop.
(20:26):
And, um, I need that spiritual side to ground me,
and I really follow on my intuition. And I'm not
afraid when it comes to finances, I'm not afraid. Even
though we did have limited beliefs growing up, for me,
that wasn't, that's not something that's actually really
Speaker 2 (20:45):
Impacted you. So
Speaker 1 (20:46):
even though
that was, you know, your, your generational path on, you
never accepted it, you never received it. That wasn't your mentality.
You were like, No, I've got a different approach, or
was it more just your experiences led you to, um,
realize that it wasn't necessarily the way that your, your
parents made it seem to be? Look, I was sick
(21:08):
about it. Like, what is it? Because my parents, like,
they always
they struggled with money, and they always worked really hard
and they gave us a lot of limited beliefs. But
the financial side of it, you would think I would
be like, I do say things for some things. I, um,
Speaker 2 (21:27):
but
Speaker 1 (21:27):
when it comes to business,
Speaker 2 (21:28):
like even, I bought a house at a very young age,
I invested in the property
Speaker 1 (21:32):
in, in a house. I like, Yep, bag, put money
down next, move up. That's my mind. I'm always like,
Done next. What's, what's, what's the next thing?
And then when it comes to business, I'm like, yeah,
I'm just not afraid. Well, let's talk about your business.
Speaker 2 (21:47):
So
how did that come about? This is the moonlight, yeah, moonlight,
baby sleep. Yeah. So I started that. Well, the business
opened up officially in 2015. I was at home.
A parent to two amazing, beautiful boys, cautious. Um, but
(22:09):
as I said, I'd left my career and I was
a stay at home mom, struggling with the mental load
of not having anything to do. Um, my husband at
the time was working in corporate, in a corporate role
that was just, um,
Yeah, growing by the minute, and it took him away
(22:31):
from us for quite lengthy periods of time.
And I think I've always known that our marriage was
in trouble. And I needed to secure myself, um, a means,
you know, if I did need to exit at some point,
that I'd be able to support myself. So I studied
(22:52):
to become a sleep consultant. Again, um, I had to
look at
Um, what I was good at at the time, I
was a parent and everyone was, you know, mothers, I
was surrounded by my mother's group, play dates, play centers, sports, um,
and the common problem and issue was sleep. So I,
(23:17):
I did some sleep training, um, following a book, Save
Our Sleep, uh, probably Tizzie Hall, and I
Did that on my own, whilst, um, my husband was away, uh, traveling.
And I kind of had a really good, um, yeah, I,
I just set up the good sleeping habits early on. Well,
(23:38):
not early on. He was about 8 months, uh, when
I did the sleep training with him. But then I
started to help through that experience, I, I started to
help other parents. And I actually really enjoyed.
Helping other parents, um, achieve their sleep goals. And so
then I went back, um, certified as sleep consultant, opened
(23:58):
up my business, um, and I was really amazing at it.
I've got to say. Good on you. I love that. Yeah,
so even throughout my period of study, I was doing
volunteer work, and that's what kind of started my data, my,
all my, um,
Yeah, my base of clients. And it was through word
(24:18):
of mouth that I started to grow that clientele. But
during my advice, um, and my sleep sessions with the families,
I started to find sleep aids that would help complement
my advice. And because I had the business background, I
started an online store.
(24:40):
First I was selling just to my clients, um, as
I visited their homes, so I would set them up
with blockout blinds and swaddles and, you know, whatever other
sleep aids that, that was applicable or tailored advice for them.
And then I, yes, started, uh, an online store. And yeah,
(25:00):
I grew that within, overall, it was 5 years that
I worked in that. And, um, yeah, it was a
really
Beautiful and hard period at the same time, um, struggling to, again,
it was almost like I was a single parent anyway,
because my, I was traveling so much was traveling. Um,
(25:22):
so trying, and I grew up by myself. I had
no assistance. Um, and you know, the struggles of posting,
social media, looking for me at leads, um, developing my
own website as well, because I had a vision of
what I needed it to look like.
And I was pretty anal about getting it right. Um, yeah,
(25:44):
so that's what started, um, my entrepreneur. Yeah, yeah, um, path.
So are you, do you still run that now? So,
I was running it, yes, uh, for 5, years, um,
through COVID, it did really well. Yes, again, um, I
could work from home.
Um, but it was around that time that my marriage
(26:06):
just really hit a breaking point. So yeah, dealing with
so many diverse family, um, dynamics, I almost became like
a counselor to these families. I would work with them, uh,
for a minimum of 2 weeks. So, and speaking to
them daily at all hours, and even while training and,
(26:29):
and helping, um, the babies, um,
Settle, you know, I'd be having all sorts of conversations
with moms and, you know, I, I saved marriages, because
we all, yeah, during times of sleep deprivation, we're not
thinking rationally. We're not, everyone's becoming very emotional and, you know,
(26:52):
arguments are heightened.
But once sleep is restored, things are more settled, and
families are happier. So I actually really enjoyed that support
that I gave to my families and my clients.
Speaker 1 (27:06):
What a huge measure of success.
Yes,
Speaker 2 (27:08):
so
Speaker 1 (27:09):
far
Speaker 2 (27:09):
reaching, and I think that's what motivated me to stay
because
The moms or the parents that I started working with,
and I'd always say, the conversation we have today, which
was our initial consultation, would be so different in 2 weeks' time.
And I was right bang on the, uh, yeah, we're happier.
(27:29):
Within 2 weeks, I'd be able to get.
Yeah, it changed things, which is a such a short
turnaround for such a life changing. And actually, even like
within 4 days, our families were seeing massive results. But yes,
it was towards the end. It was, it started to
get very triggering for me. Um, actually going through my, um, breakup, um,
(27:55):
I just, and I just didn't have the energy to anyone. Yeah.
You know, I had little left in the tank for
my self and your
Speaker 1 (28:04):
boy was
100%.
Speaker 2 (28:06):
And
Yes. So I had to put things on pause. So
do I have the business? Yes. I had to put
it on pause, join Javiera and work elsewhere. The, the
store still has remained open the entire time. It's just
that consulting part.
Speaker 1 (28:24):
Yeah.
Speaker 2 (28:25):
Fair enough. Yeah. At the moment, we are revamping, um,
and relaunching the store. So hopefully within the month.
We'll be able to showcase
Speaker 1 (28:35):
a different look, watch the space. I love it.
Speaker 2 (28:39):
We will
be keeping, um, yes, the niche market of sleep, and
we are sourcing. I'm constantly looking for sleep aids that
will be supportive, help, and I don't want families to
be spending a whole load of money that is unnecessary.
So the sleep aids that we have are award-winning, um, aids.
(29:02):
And it's all to help families. I would use them myself,
I would use them on my family, so that's why
I recommend them and, um.
Speaker 1 (29:11):
Yeah. Well, I'm
Speaker 2 (29:13):
looking forward to
Speaker 1 (29:13):
staying
tuned on that one. So now, I guess with a
more of an industry lens, um, for you, um, Javier
or within the business, what would you say some of the,
you know, the obstacles are in recruiting top talent? The
obstacle for us has been, to be honest, last year,
it wasn't so much, um, so because I had been recruit.
(29:34):
Recruiting nurses for 17 years. A lot of the nurses
do talk, um, and a lot of the nurses that
we have placed have been referrals, so they all know
each other. We recruited pretty much a whole team from a,
a hospital in Singapore, even the nurse unit manager. OK. Yeah, yeah. So, yeah. Um,
(29:57):
they just, you know, some of the countries, they have
it tough and they can't have their kids with them,
especially in Singapore. So,
Um, we gave them the opportunity to come to Australia
and be with the whole family. So, um, yeah, we've,
we've created amazing and beautiful communities across Australia with all
these beautiful, talented nurses. So, um, in finding the, like,
(30:18):
world class talent, um, is, hasn't been a challenge because
I've been in the industry for quite a while, and
The word gets out there, and even today, like we
get so many contacts going, Can you help me, please?
Do you bring me over to Australia? And they're all
very talented, and most of them have got about 8
years of experience. Um, and the nurses that we look
(30:39):
for are nurses with aligned experience to Australian nursing standards
so they can, they can hit the ground, honey. Yeah, that's, yeah. Um,
the challenge that I
We have found, it's the first time in my career
I've ever seen it like it. Um, last year, unfortunately,
with the Victorian government decreasing the healthcare budgets for the
(31:03):
public healthcare system made a massive impact on the business. Um,
the public hospitals weren't able to, um,
Um, to recruit internationally. OK, so their budgets were cut,
so unfortunately, they weren't able to use agency altogether. Um,
and then with the recession as well, the privates are
(31:25):
not for profits, there's less admissions coming through, so they
put a hold on recruitment as well. So we saw
a bit of a decrease last year. How are you
navigating that?
Um, I think it's just keeping a good rapport with
all your clients and understanding the situation. It's not your
clients that they're not wanting to work with you. It's
(31:46):
the current climate and just the restrictions. There is a
massive need for nurses. There's a massive shortage. By 2030,
there's gonna be 125,000 shortages across Australia, but that number's
probably going to increase because of what's happened last year.
Um, so there is a massive need, and we talk
(32:06):
to nurses and hiring managers, and they, they leave the
nurses are in dire need. I just unfortunately, there's no
budget for it. So how do you fix that? Well,
it's educating, um, trying to help them understand, and I've
been in recruitment for 17 years doing local and international.
And international is a solution, and Permanent is a solution
(32:29):
to help bridge those, um, nursing gaps across Australia. I
saw it in the UK. And um how do you
get that message through to governments where funding is, you know,
cause that's the holdup, right? Yeah. I've done a masterclass, um,
and it's, it goes for about 30 minutes. Um, and
we've been working with our marketing team and they've, they've
(32:51):
set it up to
Um, most hospitals across Australia, the more it's out there,
the more it can be seen. Um, it will come out.
We will come out of it. We just have to
hold on because it's going to become to a point
like COVID, where there was an explosion, there was a
massive need, and you just, they, they needed the funds,
(33:14):
and the same it's gonna happen, and it will be
coming quite soon. Yeah. Um,
Speaker 2 (33:18):
The, I guess the issue, another issue with the workforce
is that there's not enough nurses entering the workforce, even though, um,
the government is subsidizing studies, and there's just so many
tired nurses that are exiting, um, before retirement. And so
Speaker 1 (33:35):
why isn't, why aren't young people doing it? Why is,
and why aren't they choosing nursing as a be entrepreneurs,
and they wanna be influencers on social media.
Yeah, how they want to be leaders. So, yeah, unfortunately,
the traditional roles, um, are kind of getting left to
the side, and they've seen what COVID has done to
(33:56):
a lot of nurses has continued to progress since COVID.
A lot of the youngsters have seen their parents, um,
struggle and, um, being challenged by the industry.
And so that deters them from following that path as well.
There is a massive need, and I, and I say this,
you know, um,
(34:17):
Hospitals and aged care facilities, they use agencies as like
labor hire locum to help, um, cover the nursing shortages,
but that's just a band-aid solution. The underlying issue is
still there. It's just covering what needs to be done
on a day to day basis. Um, but what the
(34:38):
solution is, is a permanent solution.
And bringing in world class talent into Australia and helping
bridge those nursing gaps. Now, yes, you've got, you do
still have students, obviously doing the, um, nursing qualification and, um,
but you need a balanced workforce. You can't have too many,
(34:58):
too many, um, nurse grads.
Working in a hospital or aged care, and not enough experience. Yeah, yeah,
that has happened in quite a few settings and you
see the quality of care decrease. So that is why
I heavily advocate for and which is what we specialize
(35:19):
in because I strongly believe in it. Not only are
you bringing in beautiful, passionate, and
Committed world-class nursing talent, but you're also building communities across Australia.
And it's so beautiful to see that we have built
so many communities in regional Victoria. We have witnessed their stories,
(35:40):
and they can't just say, ah, you know, within the
1st 6 months, they put us into working as a leader.
We've bought cars. Now we've got a mortgage on a
house that
Not only with our nurses, they've created their community, um,
and so rewarding. Yeah, see, the might succeed is absolutely beautiful,
(36:01):
and that's why we do what we do.
Speaker 2 (36:03):
I received a call just yesterday, actually, one of the nurses,
and I was the first one to be told he'd
been employed in one of the wards, which was her
dream job, and that she had purchased a home.
And they were so happy, you know, the gratitude that
they give us makes and I think
(36:26):
You know, um, having worked with families in the sleep,
for me, um, having that same gratitude from these nurses, um,
makes our job, well,
Speaker 1 (36:36):
for me, that's
that real life changing. Yeah, life changing. Yeah. And not
so much the nursing side, but we have clients that
come to us and say, you know what, you have
helped to bridge our nursing shortages within the hospital. With
a couple of regional hospitals, we've filled up to 60
of their vacancies.
And they've, they're all still there after 2 years. And
(36:59):
so they don't really need to use agency, and this
is what I say to, if anyone's listening and, uh,
look for Hesses, go down the, the international side, because,
you know, when they do see the person like, Oh,
it's quite expensive, but if you, if you see what
you're not doing on covering those shortages, it ends up
costing you a lot more and waiting a lot longer
(37:21):
to actually find that solution. So,
I'm a strong advocator for it. I've seen it over
17 years, it's the same pattern through we globally. Um,
it's bringing over international nurses that are very skilled. Yeah.
So what's next for more healthcare? Well, um, within our
(37:42):
nursing recruitment agency, we looked at, um, what else could
we add value to our community, and we created a
community hub.
Of relocation services to assist our international nurses in relocating.
We've partnered up with some very, um, reputable and trusted
partners to provide services like opening up bank accounts, opening
(38:04):
up mobiles, private health insurance, and online education of superannuation.
Um, airport transfer pickups, freight forwarding, freight forwarding. Oh, we've
got quite a few migrate, oh, we've got, we're working
with migration lawyers so we can do the whole package
as well as assist with visa queries. Um, it's been, um,
(38:24):
received so well.
And we looked at it and said, I think we
need to turn this into its own business. Yeah, right.
The website will be launched in a week. Yeah, we
already have a couple of clients that need assistance, so
we're like an aftercare support service or
Migration lawyers, for example, that, um, have clients that have
(38:46):
received their visa grant, they're ready to make them move
to Australia. We come in and support them. We're like
a concierge, I have a dedicated account manager to assist
them all the way through their journey from start to end,
can assist them with, um, before they even arrive to Australia,
opening up bank accounts, mobile.
Pick up from the airport, have a car waiting for
them with a banner, um, very luxurious, beautiful, um, assistance
(39:11):
with searching for schools for their, for their kids, um,
even putting them onto the waiting list before they even
arrive into Australia.
Uh, finding rental properties for them. So before they even arrive, they've,
they've got the information, resources on how to do your
tax file number, how to process that, you're working with children's,
driver's license. Do I need international license that I need
(39:33):
to look at me to do that before coming to Australia.
So I'm very exciting. So, uh, we're currently hiring at
the moment to build our team for more relocation and
That will not only complement more healthcare, our nursing recruitment agency,
but that will help, um, all immigrants and those returning
back home to Australia. That the assistance, um, there's about
(39:55):
250,000 that, um, arrive into Australia on a yearly basis
that need, and that's kind of these sentences. Amazing.
And we know that it's a challenge. Like, we moved
from Chile when we were little. We saw our parents
struggle and having to set up their whole lives, leaving
the whole families behind. And then when we moved to
(40:16):
London as well, we had to start all over again.
And then moving back home, do the same so we can,
and understand the struggles behind it, which is why we've
created more vacations.
Speaker 2 (40:27):
Incredible. Oh, that's very exciting.
Good job. Yeah, it feels like a whole life.
Yeah, that's come full circle. And now we understand all
aspects of moving families, um, you know, changing jobs, adapting
to new environments, adapting to new lives. And I think
(40:47):
we are very compassionate and empathetic and
You can see, um, many reviewers, um, and they all
speak about the same thing, which is our level of care. Yeah, yeah,
Speaker 1 (40:59):
yeah. And I think our vision aligns with all our businesses,
so we're all about.
Um, you know, bridging those nursing gaps across Australia, building
strong and healthy communities across Australia and wellness, and that
ties into all the businesses that we have. Yeah, and
moving forward, investing in new businesses, that's what we focus
(41:19):
on making sure that we're strengthening.
The workforce in Australia, as well as building strong supporting wellness. Yeah,
love it, love it, love it. So if a young
entrepreneur approached you, Javiera, and said, I've got this amazing
idea for a business, I want to get started, what
would you tell them? I would say, um, think big,
(41:43):
think big. Yeah. Don't ever, um, if anyone tells you
you can't do it.
Um, or, nah, just, you know, just go and do
your Monday to Friday job. Absolutely not. There is so
much abundance all around you, and there's so many resources
all around us. Anyone can, if you've got the drive,
(42:05):
you've got the passion, you've got your vision, you can, uh,
the world's your oyster. And what about you, Catalina? Your
journey's been quite, you know, rocky, and you've shown, you know,
incredible amounts of resilience and fight.
What would you say
Speaker 2 (42:21):
to someone who's
Speaker 1 (42:22):
been
Speaker 2 (42:23):
just struggling
Speaker 1 (42:23):
to get it off the ground?
Speaker 2 (42:25):
Take steps towards your goal. Whether they are little or
big steps, just continue on. And yeah, things just, as
soon as you start, um, working towards, um, your dream,
doors open, they just open magically.
And I think age, if someone's young, age is not
(42:46):
a factor for not taking action. No. If anything, it's
an advantage. If only, as a, at a younger age, um,
I've taken steps to, um, follow my dreams, I would
probably be in a different place, though.
You know, some of those experiences, may they be good
or bad, they have shaped, I don't know. Yeah, they have, yeah,
(43:11):
speaking personally, yeah, things didn't happen to me. They happened
for me. So then they, yeah, no, I can, uh,
kick those
goals.
Speaker 1 (43:22):
So what,
Speaker 2 (43:23):
um, advice would you give to your younger self,
Speaker 1 (43:27):
Javierta, starting
Speaker 2 (43:28):
out
Speaker 1 (43:29):
in
Speaker 2 (43:29):
your
Speaker 1 (43:29):
career? What would be your advice?
Speaker 2 (43:32):
I would tell her to think big, to seek out knowledge.
Speaker 1 (43:39):
To
Speaker 2 (43:39):
not be afraid to ask questions,
Speaker 1 (43:41):
to not be afraid to
Speaker 2 (43:42):
be present.
Speaker 1 (43:45):
Um
To be out in the world because I was working
from home for 10 years and I really lost myself
being a mom, and just, and got into a bubble where, um,
I really worked on myself this year and allowed myself to, um,
(44:06):
Have more education and mentoring, and, um, be able to
bounce off other people. So, what I would say would be,
Everything is within you. You are confident, you are loved,
and there is so much love out there and so
much abundance, and so many people waiting to know who
(44:27):
you are and to bounce ideas off each other, and
just to seek knowledge. Beautiful. What about you, Catalina? What
would you say to your young Catalina,
Speaker 2 (44:39):
to never stop shining? And
Never allow anyone to take any control over.
Any aspect of your life.
Speaker 1 (44:51):
Yeah, amazing. That's really good. Well, thank you both for
sharing your journey with us today. I love your passion.
Speaker 2 (44:59):
I love your
Speaker 1 (45:00):
commitment.
Speaker 2 (45:01):
I love
your resilience. Oh,
Speaker 1 (45:04):
I know
that there's gonna be a lot of audience members who really,
you know, connect with your story, even though everyone's, you know,
business journey is so unique and different. There are so
many common elements that we draw.
Um, so thank you. I've loved your, you know, valuable insights.
Um,
Speaker 2 (45:23):
can I say one last thing before we say goodbye?
Of course I can. Um,
I'd really like to reach out to as many women
as possible. Yeah.
Um,
I'd really love to share a message to all women
(45:43):
who
Find themselves in a position where they feel like they
can't start again. Um, a lot of us women feel
like we come to an age after our 40s and
that there's no way, either out or upwards. And I
(46:04):
would love to share that it is possible.
To recreate yourself, heal.
And start a brand new life with confidence, passion, and care.
And
Through, through my means, I'm always trying to, uh, lead
(46:27):
by example that we can turn our circumstances. And I
think I said, um, previously that things don't happen to us,
they happen for us. Sometimes we have to get kicked
in the gut to let go.
Of, um, situations that are not good for us, not
(46:48):
healthy for us, not safe for us. And in order
to pivot from that, we do need to let go.
Um, and take a leap, a leap of faith, but
the other side is so amazing.
Speaker 1 (47:05):
Yeah, I
Speaker 2 (47:06):
hear you.
Speaker 1 (47:07):
Absolutely.
Speaker 2 (47:09):
But yeah.
My, my thoughts are with other women who are in
situations that don't serve them. I don't want to go
into it too much. But just to let, um,
And I guess I'll share one statement that I was
given by a, a legal professional whilst I was going
(47:32):
through a court case. Um,
Her latest advice, a woman too, which was very disappointed, disappointing,
said to me.
Just end things and stay in your lane. You won't
amount to anything,
Speaker 1 (47:50):
but just
get what you
get
Speaker 2 (47:53):
and just
Just stay in your lane, just be quiet and be grateful.
Oh my goodness. And I think that gave me the
fire in my belly to prove her wrong. Yeah, good
on you. And
Don't
Again, advice to other women, never listen to anyone because
(48:15):
that is their projection, their negativity. And we make our
own lives, we create our own paths and take bad
experiences and learn from them, grow from them. And just
because we're middle aged women.
It's not the end for us. It's the bloody start.
(48:38):
It really is. And, yeah, and I wish that for everyone.
I love women. I think we're freaking awesome. We plenty.
We're so strong and we have to be strong. And
for those who staying in hard situations, it's not weakness,
it's bloody strength. We stay strong for our children.
(49:04):
And sometimes what we feel is the best thing for
them may not be, but we stay strong. It's not
a weakness ever. And I urge everyone to just, we
only have one life.
And we gotta,
Speaker 1 (49:19):
gotta live
Speaker 2 (49:20):
it
Speaker 1 (49:20):
to quick. So, yeah.
I'm just gonna go back to say thank you both
for sharing your journey with us today. I love your passion,
I love your commitment. I love all the, the differences
that you are making in your world. You are, you know,
creating communities, you're empowering families. I it really is just
(49:42):
mind blowing of all the work that, that you've done
and all the work that you're yet to do. And
it's not work. It's actually, you know, the miracles that
you are, are working on now. I'm loving it all. So,
Wow, so many valuable insights and motivation for the audience
from today's episode. Thank you. Very much appreciated. I'm looking
(50:03):
forward to witnessing the continued success that your many businesses
will achieve over the years to come. I'm gonna find Rosie.
Speaker 2 (50:11):
Oh,
Speaker 1 (50:11):
thank you, and thanks for inviting us. We've really enjoyed today. Oh,
that's awesome.
Thank you for joining us here on the buzz. For
episode highlights and nuggets of inspiration to keep you motivated
in your business, head to Karen Heartbuzz on Instagram. This
(50:31):
podcast is available on all streaming platforms. I would love
it if you could subscribe, rate, comment, and of course,
share the buzz.