December 22, 2025 • 39 mins
It’s been another big year on The Mentor. We’ve had some brilliant guests sharing incredible business insight. Who stood out to you, and who should we bring on next?
Here are some highlights of the standout episodes of the year.
00:00-9:49 (Sam Kelly)
9:50-20:02 (Tracy Sheen)
20:03 - 27:33 (Jason Titman)
27:34- 32:03 (Little Rickshaw)
32:04- 39:13 (Zafferano)
Listen to the full podcast via the links below.
- #478 Sam Kelly
- #482 Tracy Sheen
- #484 Jason Titman
- #488 Little Rickshaw
- #489 Zafferano
See omnystudio.com/listener for privacy information.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:05):
Welcome to the mentor.
Speaker 2 (00:05):
I'm Mark Boris.
Speaker 1 (00:11):
Can I get some quick sort of quick hits from you?
Speaker 2 (00:12):
So from our small business community listens to us a
small business audience, maybe some tips as to what small
business owners in terms of marketing should not do.
Speaker 1 (00:22):
You know, what's something they shouldn't do?
Speaker 2 (00:24):
And you've maybe you've seen this happen, but there's some
tips says to what they should not do.
Speaker 3 (00:28):
Yeah, I think most entrepreneurs are naturally reactive. They're always
switched on, They're always thinking. They see something, it gives
them idea, They text, they pivot, they change. So that
tenacity and I guess competitiveness and reactiveness is a good thing,
but it can also get you in a knot. So
I think, as I said before, it's about having that
(00:49):
fundamental strategy. And if it's a one pager on who's
my audience, how do they think?
Speaker 1 (00:54):
How do they buy?
Speaker 3 (00:55):
Here's our messages and you have that cheat sheet, put
it on your bed, put it on your desk, put
it in your actually just referencing that before you go
and make that snap decision and go. Does this comply
with how people are thinking of what we're doing?
Speaker 1 (01:08):
Yes?
Speaker 4 (01:08):
Do it?
Speaker 3 (01:09):
Because Otherwise you'll be waking up every single day and
you'll see this social media trend or you'll see this,
or you'll hear someone saying be on radio, or change this,
or move your manufacturing to China, and you'll you'll try
and do it all. So I think have that north star.
Speaker 1 (01:22):
And alignment piece and as your guideline, as your guideline.
Speaker 2 (01:24):
So because entrepreneurs by usually by definition, tend to get
distracted easily. Yeah, and they hear something's gone really well,
or should I be doing that? Yeah, I mean you
just have something you've experienced with people. They're sort of
bouncering a lot.
Speaker 3 (01:38):
Absolutely, and I think it's actually quite interesting. We started
working with small businesses who have their own money, and
now we've sort of worked our way up into large
enterprise because when you are dealing with the customer and
it's actually their money, the Yeah, it's far more I
guess reactive, and there is there is pressure, so again
you have to be far more reactive. So yeah, naturally
(01:58):
entrepreneurs are active, which is as a pro and a con.
Speaker 1 (02:03):
That's your point too.
Speaker 2 (02:03):
Before that you're making earlier too, because big organizations go
strategic and they roll it out small owners, small smaller
business owners spending their own money and they get influences
you need buy something else and then become tactical and
you forget about the strategy. And I think one of
the big takeaways from this discussion from a big organization
looks after your organization, looks after big clients, is that
(02:26):
no matter who you are, build a strategy yes day one,
and try and stick to it at least as you say,
it's your north star.
Speaker 1 (02:32):
Try not to move way too much from it.
Speaker 2 (02:35):
Is there something that you've seen You know, obviously you've
seen some good smaller businesses, good entrepreneurs. I mean it
was a great example that they kicked off as a
small business in Australia effectively now is a huge business.
Are there some things that you would tell small business
owners our audience that have worked and turned small businesses
into big businesses, apart from being strategic and sticking to
(02:57):
the strategy, mean, are there are there some sort of
guidelines you could sort of leave us with what's worked
for some of your now bigger clients. Who wants for
small clients? And by the way, everybody, everybody at some
stage or other was a small business. They all start
off a small business. General Electric was invented by Thomas
(03:17):
Edison in eighteen fifty six and he invented a light
bulb and he turned it into a company called General Electric.
Now it's one of the biggest companies of the world, but.
Speaker 1 (03:24):
It started off as a small business. Every business starts
that way.
Speaker 2 (03:27):
Whober included CBA, Commic Bank, Westpac, whoever you want to
talk about. What have you seen that makes that? Is
there a one or two consistent things that seems to
be president of every small business that becomes a successful,
bigger business.
Speaker 3 (03:41):
For me, at the beginning, it's all about revenue. How
do you make that phone ring? How do you make
that till ring? And that's where your focus should be.
We get very obsessed when we're business owners around our
brand and our logo and our colors and making sure
everything's perfect. The focus should be on what makes the
phone ring, ensuring I look after my people, and so
(04:02):
for me, small business lead generation, sales generation, and those
tactics need to be your fundamental that you get right
and then work out the sexy stuff after that.
Speaker 2 (04:11):
And are there any particular right now, Are there any
particular platforms mediums that are working better than others, I
mean other outstanding mediums.
Speaker 3 (04:23):
Yeah, look at it. Obviously depends on the business and
where you need to be. I think, let's say retail retail,
I think or the issue that online digital retail you
should be. You know, your Google Search, Google Shop, and
then obviously your performance platforms like Meta and TikTok in
terms of performance ads and by performance ads.
Speaker 1 (04:42):
I mean, what's that mean. I don't know what that means.
Speaker 3 (04:43):
Yeah, it's a good question. So you've got your grid
that you post on, which is for your community for you,
however many thousand followers, and you go on there. But
then it's your dark ads, which run through a targeted
platform where you can go and punch in who you
want to find. Let's say I was trying to sell
the hyperbaric chambers. I say high net worth, active blah
(05:04):
blah blah blah blah, And I get an ad and
I post up that single ad, and I say send
it to those people. So they're not necessarily a follower,
but Facebook, Meta, Instagram knows who they are and it
will put those ads in their feed. That is the
quickest way to get straight to exactly who you need
to and it's the most targeted, potent search criteria that
there is out.
Speaker 1 (05:25):
There that's interesting. And you call it dark as I
love that name.
Speaker 2 (05:28):
We've never actually gone out looking for anybody on now
because we're just a broadcaster.
Speaker 1 (05:32):
But we don't have a product.
Speaker 2 (05:33):
But what you're saying to me is that I can
do whatever I want on my stories and I can
put it every one on my grid on Instagram for
argument's sake. But if we had a product that we
wanted to sell, then we'd be doing this so called.
Speaker 1 (05:45):
We would profile the person.
Speaker 2 (05:47):
Who I have now as a result of talking to
have researched, and that's my buyer. I would profile them
off to whoever it is Instagram or something all meta,
and then I'll pay fee and they'll find those people correct,
and then they will send it. Then will develop the
message ye, and then or might come to you and
you will develop the message for me, and then we'll
(06:08):
hit them.
Speaker 3 (06:09):
We'll hit them, and you can even go as far
as putting your objective in there around do I want
them to watch the video or do I want to
send them to my website?
Speaker 1 (06:15):
It just met it does. Do the platforms ask you
do they prompt.
Speaker 3 (06:19):
You basically take you through a survey or a questionnaire
where you say, who's the person, what do you want
them to do? It's very intuitive and I think, you know,
most people can go through this platform themselves and build
something out and.
Speaker 1 (06:32):
I can't go.
Speaker 2 (06:33):
I can't let you go without asking one quick question.
Should I using chat you to write mads for me
as both to coming to you?
Speaker 3 (06:41):
Ah, it's a funny one.
Speaker 1 (06:43):
But you're not looking. You don't laugh at that hard.
Speaker 3 (06:45):
Yeah, yeah, it's interesting.
Speaker 1 (06:47):
It's coming to talk to me about it? How do
you guys use it? How will you use it?
Speaker 3 (06:51):
It's funny because we actually say that, you know, chat
GPT is amazing as a baseline and you can get
a lot of ideas from it, but we also have
a rule in our agency that we don't want to
be spitting out things that everyone else has access to.
Speaker 1 (07:04):
Which CHATJP do will do?
Speaker 3 (07:06):
Which which it will do?
Speaker 1 (07:07):
Is it tastes one common denominator? It grab grabs everything.
Speaker 3 (07:10):
It's like a mass internet search and or can put
pull a lot together and spit out an answer. So
we say we run that process and say, well, we
don't use anything that comes up on that list because
it's too generic. So for us in that sort of
you know, top tier, we say, well that's our don't
do list. But I guess for smaller, medium sized business,
it's the power of that thing is phenomenal in terms
of and even that research we spoke about before, of
(07:31):
understanding my audience, how do they think?
Speaker 1 (07:33):
Where do they buy?
Speaker 3 (07:34):
You could ask chat GPT those questions and it could
be your strategist for you.
Speaker 2 (07:38):
So because someone might have already published something about exactly
that topic and chat GP you'll go and find it somewhere.
Speaker 3 (07:43):
It'll go to the the dark depths and pull everything
that's relevant together and give you a you know, a
one page cheat sheet on.
Speaker 1 (07:49):
What you should do. It's not a bad starter. It's
a great starter.
Speaker 2 (07:52):
It's funny, you know, because the US not that long ago,
about any months I thought I'd try it, and I
know I was making a speech and I asked, I
had already written spear to be to write to miss
speech said give me my coming. How many words was
this my audience has gone talking about blah blah, And
it gave me It was not bad like it was
as you said.
Speaker 1 (08:09):
It was very generic. It wasn't It wasn't what I
wanted to deliver.
Speaker 2 (08:13):
It didn't have enough personal stuff in there, my story stuff.
But it wouldn't have known about my story stuff because
I not published my story stuff, so it's not going
to pick up my stuff. But it was actually not
a bad yardstick meat for me to look at in
terms of what other people have talked about. It was
about leadership or something like that, and it wasn't a
bad yards to go on based on what you know,
(08:36):
John F. Kennedy might have said about leadership. You know,
it drags that sort of stuff in for you. It
gives you a few little nice markers and says to me,
in relation to the speech i'd written, I'm on the
right track. It wasn't what I was going to say,
but I'm on the right track. It gives you a
bit of confidence if you're you know, like not that
I'm not someone who's sort of lacking in confidence, but
(08:56):
other people are starting off business and they sort of
go through the exosse your time talking about and you know,
and they've done all the research and they've worked out
the researching says this is what the message was saying.
Is perhaps the language the message should be put into
and these are the platforms are going to go to.
You've done your work, Yeah, try it out, give it
a crack and see if there's any variability between what
(09:17):
you've come up with and what someone else has already
probably said problems. Chat to Journey goes to twenty twenty one.
It doesn't go beyond that, but doesn't matter. You're going
to get a bit of a guideline.
Speaker 3 (09:29):
Yeah, correct, And I think you know there's a lot
of I guess when it's starting business. I guess you
know blind spots. You know I know how to make X,
and you know I don't know how to do the
financials or even the marketing. I think it can give
you a really nice I guess entry point into some
of these worlds. And yeah, writing ads and writing copy
for social posts certainly in an area it can help
you with.
Speaker 4 (09:49):
For sure.
Speaker 5 (09:50):
I say AI won't take your jobs, But the people
who aren't prepared to lean into AI.
Speaker 1 (09:56):
Are in trouble, which means what it means.
Speaker 4 (09:59):
They're the ones that are going to know their jobs.
Speaker 5 (10:00):
They need to they need to upscale, they need to
at least get their head around what's going on at
the moment. Interesting you talk about healthcare. I was just
saying to Sammy before I came in that it launched
a couple of years ago, but it went actually live
last week in China. There's now an AI hospital can
(10:21):
treat ten thousand patients a day. Wow, was developed by
one of the universities over there, and it is all
AI driven AI doctors, AI nurses, AI ad men, ten
thousand patients a day.
Speaker 2 (10:34):
Yeah, it's funny you should say, because I was only
thinking a few days ago and actually again this morning
about mortgage breaking industry, which I mean, I'm a big
mortge business, and I can see it sort of being
AI driven at some stage and then AI you know,
you might want a mortgage. You might be buying the
house you just sold and they need to borrow some money,
(10:56):
and you could go into whatever the protocol ischalrod AI
and that's your marks broker.
Speaker 5 (11:04):
I'm already working with a few brokers to do something
similar agents because they've we've identified that different segments within
the market may not necessarily want yeah exactly, or they
want to get to a certain point before they go okay, well,
now I want to engage mark and have a proper conversation.
But maybe they're shift workers, maybe they're you know, for
(11:26):
whatever reason, they want to do their due diligence unto
a point. So we've been developing protocols for these people
where yeah, you can just jump on and have a chat,
but not just a type chat, like you can have
a virtual conversation. So we're developing video AI like video
(11:46):
avatars and voice avatars that are multi.
Speaker 4 (11:49):
Lingual, you know. So it gets over that that.
Speaker 1 (11:52):
Issue of that's not hard TRAI to do that. It's
really easy exactly.
Speaker 5 (11:56):
It just comes down to and this is what I
say to people now, like it's only limited by your imagination.
So if you are concerned that AI could take your job,
do something about it, Like start to look into Okay,
well what don't I like about the job that I do?
Now that I can outsource to AI, that's going to
(12:18):
allow my skill set that I am really good at
to be of more value to the organization or to
my clients.
Speaker 1 (12:26):
That's very interesting.
Speaker 2 (12:29):
What are the things would you, apart from buying a book,
would you offer as tips to business owners in relation
to where artificial intelligence belongs in their business? For example,
at the coffee shop next door.
Speaker 4 (12:45):
You've just got to start having a play.
Speaker 5 (12:46):
So really, if you know, just open AI Chat, GPT,
Microsoft co Pilot, whatever your choice is. Just start having
a play. And often it's about playing it's something in
your personal life as opposed to a business. So as
an example, a couple of grand babies. So we write
(13:08):
them Christmas book every year. So we just kind of
put in the stuff that they've done through the year,
and we let the system write a Christmas book and
we put some photos to it.
Speaker 1 (13:17):
So you instructed.
Speaker 5 (13:19):
So THEO and Charlie, they're this age, they do this.
They like going here, they hang out with mom and dad,
you know, all that.
Speaker 4 (13:25):
Kind of stuff.
Speaker 5 (13:25):
It writes a book, we put some pictures to it,
and you get a printed create. Yeah, we create a
scavenger hunt. You know, we write the Christmas menu. So
write grandma her a poem for her birthday.
Speaker 4 (13:41):
So just start having.
Speaker 5 (13:42):
A play with it in a way that is non
threatening or feels like it's not going to have an
impact if it goes wrong. Right, And often people, particularly
if their business owners, go oh, I can't do this yet,
because what if it goes pair shaped? Okay, we'll play
with something in your personal life that is non threat
and then once you go, oh, okay, it's actually pretty
(14:03):
good at that, Well, then what could that look like
if you started using that in your business.
Speaker 1 (14:09):
It's interesting because I do that.
Speaker 2 (14:10):
That's sort of where I started to and I started
asking questions about I talked about politics at one stage
because it was we just had some election. I started
talking about health, and then then I started to open
up a little bit and like just gradually doing things
to try and try and beat the system sort of thing,
if you know what I mean. Just I want to
(14:31):
see how people see how can I sort of get
under its skin or can I do? I know more
about the topic than it knows. It's funny, you know.
I asked one question about I said, well, well you
just the answer you just gave me.
Speaker 1 (14:49):
Is there any.
Speaker 2 (14:53):
Scholarly articles on this? And I knew two scholarly articles
on it, and they only gave me one of them.
And I then went said, what about Is there a
schol another scholar the article on this, like like more
of an abstract, like a PhD s type thing. And
I said no, but I knew there was because I've
got it. I've seen it, I've read it.
Speaker 1 (15:12):
And is that an example of hallucination.
Speaker 5 (15:15):
Yeah, or it may not have picked up that information yet,
depending on how how recent.
Speaker 1 (15:21):
That abstract result you had.
Speaker 4 (15:22):
Okay, then it's five years old.
Speaker 5 (15:24):
Yeah, then it's it's just trying to pull one over you.
Speaker 1 (15:28):
It does happen to get lazy.
Speaker 5 (15:30):
You mean again, I think when it's doing the update
for the new system, like I've had to. And it's
interesting that we noticed this. But if you type in all.
Speaker 1 (15:44):
Caps, if you when you're putting in so.
Speaker 5 (15:48):
If you type in all caps, that's considered yelling, right,
not really, Yeah, So if you send it someone a
text message in all caps or an email in all caps,
that's considered that you're yelling at aggressive.
Speaker 4 (15:58):
So if you type in.
Speaker 5 (15:59):
All caps, I thinks you're being aggressive, and it will
give you a better response. Really, Now, do it over
and over again, and it will start to get pete
off with you and it will go the other way.
Speaker 4 (16:11):
No, no, no, and they.
Speaker 1 (16:13):
So that's great, justn emotion.
Speaker 5 (16:15):
But the thing that concerns me is the architects behind
these systems don't know why it does that. So it's
one thing to kind of go, oh, that's kind of cool,
like the other one we know, on average, and this
is a rough average, if you say please and thank
you when you interact and you're polite, you will get
(16:35):
on average about a forty percent better result.
Speaker 4 (16:38):
No, but they don't know why.
Speaker 1 (16:44):
That's freaking me out right.
Speaker 4 (16:46):
So they're the things that I kind of go, hey,
that's really cool. But the thing that freaks me out
is but they don't know why.
Speaker 5 (16:55):
They can't kind of go oh, it's because it is
learning emotion or it is doing that.
Speaker 4 (17:02):
They don't know. That's the bit that I kind of go.
Speaker 5 (17:06):
So always, so please and thank you, Mark, because if
the terminator does arrive, at least it will look at
you and go, oh, he was one of the nice ones.
Speaker 2 (17:16):
At least I may not believe or disbelieve, but at
least I say a prayer and just in case there
really is a guy up there waiting for me when
I or a girl waiting for me.
Speaker 1 (17:24):
Up for me up there when I do.
Speaker 2 (17:26):
Kick the bucket. Just like an insurance policy exactly you're saying.
You're saying, insure yourself, and so we ensure ourselves anyway.
That's a normal thing in business and in life. We
take out insurances all the time. And that makes sense.
And as long as there's all sorts of stories, Now
where's it going to end up?
Speaker 4 (17:43):
Yeah?
Speaker 5 (17:43):
Exactly so on insurances that and this is another one
of this is just my belief at the moment, I
have no again data to back this up. I can't
see that we will have professional indemnity insurance in the
next two years.
Speaker 4 (17:58):
Why, well, think about it.
Speaker 5 (18:00):
How it proved to me that that advice you gave
me was from market in chat chipp So that's why
would I ensure you for professional indemnity you insurer?
Speaker 1 (18:10):
Yeah, because you're not sure proof to me.
Speaker 5 (18:14):
That that was that was the human and not a
chatbot that's gone off. And given that piece of advice.
Speaker 2 (18:21):
How popular now? Like because right now, right now, how
popular like in terms of popularity in terms of growth
is the AI protocols like you know, chatchip, etcetera. How
popular have they become?
Speaker 6 (18:35):
Oh?
Speaker 4 (18:35):
Crazy?
Speaker 5 (18:36):
So when chat gipt released, man, any any person that
owns a business would have loved their their word of
mouth because they were the fastest growing organization. So they
hit the million within a couple of days or a
couple of hours, twelve hours or something. But now there's
like ten twenty million uses an hour an hour. Yeah,
(18:56):
so it's crazy, crazy numbers. So the issue that we
have currently, and you mentioned video earlier, it's the compute
power again, right, that's the problem now, is that to
make the next leap to AGI or this very specific
general intelligence where we move towards the singularity and the
(19:17):
ray curves wall stuff which probably needs wine or you know,
a bigger conversation to move towards that, we need more
computing power than we have currently.
Speaker 4 (19:27):
Right.
Speaker 5 (19:28):
But again I was saying to Sammy when we came in.
I was just talking to the guys that I was
with this morning and showing them a video. There's a
company in Melbourne that are developing silicon based computing so
off brain cells and skin cells. They're figuring out now
that they can you can grow a uptop and compute
wise far less energy to run them, but exponential growth
(19:54):
in a very very small space. So that I think
is the leap that needs to happen before we can
make the next really big tech leaves.
Speaker 7 (20:03):
I was never one of these people who thought that
crypto was going to entirely debase a currency or entirely
take away from the financial system. But I thought it
would enhance it. So for me, I could just see
crypto could enhance the existing financial system. Very excited to bitcoin.
I think it's, you know, the new digital goal for
a whole number of reasons. So, yeah, I was on
(20:25):
the journey. I'd set up as well with my son.
He was a teenager and getting into tech himself, and
we set up a mining rig to mine bitcoin. So
I was starting to get the bug.
Speaker 2 (20:37):
If you set up to mine the bitcoin that you did,
definitely have the bug. It's interesting you when we talk
about crypto, then we talk about bitcoin they're sort of interchangeable,
and then sometimes we talk about the way that cryptocurrencies,
(20:59):
as you said, there's stacks of them, different types, but
how they operate in terms of the programming and the
software and the coding they sit on, which is sort
of a distributed system. And I don't know whether most
(21:19):
of our listeners would really understand the difference between the two,
and maybe this would be a good opportunity to talk
to someone about We're just leaving the exchange aside for
a moment, just in terms of crypto, what is the
attraction Because you mentioned traditional banking sometimes referred to as
fiat fiat. But what's the difference between the way the
(21:45):
traditional banking system works in terms of systems electronic system
to talk about compared to say, the way for example,
bitcoin works.
Speaker 7 (21:55):
Look, I've got a good example there mark that I
could use it. I think most people would have experienced.
And you talk about the Swift network, which is that
global network that's been around for thirty to forty years
of transferring money between countries between companies. There's about twelve
different steps involved to transfer money bit one thousand dollars
(22:17):
overseas or to another company or be it ten million dollars,
So about twelve steps, and it will take between two
to four days for that money to go through the
banking system. So there's twelve different intermediary steps and into.
Speaker 2 (22:29):
Ceberties ten million bucks in the bank, and I want
to send it to my grandmar in India to buy
a block of lats, there's twelve steps, twelve steps.
Speaker 7 (22:37):
Along the way take them to the aradditional banking. It'll
take three to four days and that will probably cost
you close to one thousand or fifteen hundred dollars to
do it right. Crypto the rails the blockchain that it
operates on, and it doesn't matter if it's bitcoin or
if it's a theoryum or XRP. So we all sitting
on block they're all sitting on a blockchain that is
(22:58):
more peer to peer means from one from you to
your grandma directly cuts out those twelve steps. It's two
steps one to two steps instead of twelve. So you
can imagine there's a lot of people and processes that
are a lot of money that gets cut out along
the way and done within seconds and done for a fraction.
Speaker 1 (23:16):
Of a dollar.
Speaker 7 (23:18):
That is really one of the biggest use cases of crypto.
Lots of others out there. But if I was to
try and explain to somebody, why would you be wanting
to look at the importance of blockchain and crypto, I
would say, just have a look at the way we're
sending money traditionally, and look at what is being done now.
Stable coins, which are a form of crypto which are
(23:38):
backed on a stable asset, the US dollar, the Australian dollar,
New Zealand dollar. Last year, the total global volume of
that or sorry value not volume, was greater than the
total value of transactions on MasterCard and Visa.
Speaker 1 (23:52):
Card put together.
Speaker 7 (23:53):
Wow, So it's here, it's here to stay, and in fact,
it's actually starting to really infiltrate the finance system. All
the big banks are using it in their trading desks.
They might be out there publicly saying, you know, retail,
we're not sure about this crypto. We want to try
and block things with crypto, but their own trading desks
(24:15):
are using it. And as I said, there's no hiding
the fact that the value of cryptocurrency transactions last year
was bigger than master.
Speaker 1 (24:23):
Card and block chain.
Speaker 7 (24:23):
You're talk about globally now globally yes, no, no, not
in Australia. I'm talking on the global rails.
Speaker 2 (24:30):
So just in terms of blockchain, maybe it just give
us a minute or two explanation of what blockchain does
that the normal electronic systems in a normal banking system
don't do.
Speaker 7 (24:46):
The easiest way to look at blockchains is literally as
a physical block and each transaction is building on the
former one, so it's so distributed. So I think you
talked about it before. Traditional banking system is centralized and
the blockchain in the crypto is essentially decentralized, so those
transactions are recorded on many computers around the world.
Speaker 1 (25:08):
That's the blockchain.
Speaker 7 (25:09):
On the blockchain, so very very hard for those transactions
to be raised, deleted, interfered with. So that's number one,
a much more secure system. It can happen much faster
because it's not just using a few computers, it's using
many computers. So that's the essence of it. And then
there's the visibility and the traceability of it. I don't
(25:30):
know if you or of any of your listeners have
ever had to try and trace some of that money
that was transfers virtuin possible on the blockchain.
Speaker 1 (25:36):
It is highly traceable. Following Uber, you can see where
it is.
Speaker 7 (25:41):
That's another great example, and I mean I think that's
the new technologies that we've seen in business models Uber,
AIRB and B. They're very visible transparency, big deal for
those things. It is and you can see it and trust.
Transparency and trust when you're talking financial assets, probably a
little bit hardh to sometimes see exactly what's happening and
(26:02):
for us to understand.
Speaker 2 (26:03):
It in the traditional system, Yes, in the traditional and
we just trust the bank to do it for us.
Speaker 1 (26:08):
We do, and look, it kind of works.
Speaker 7 (26:11):
There's no doubt about it that the banking system works,
but it's clunky and it's unnecessarily expensive. What crypto and
the blockchain offers is a new way, a much more
secure way, a much quicker way, and a much cheaper.
Speaker 1 (26:24):
Way, and more transparent and more transparent. You watch it,
you absolutely can see that happen. You can see it.
Speaker 7 (26:29):
And the exciting thing is going to be for global
trade as well, and that's what I talked about the
stable coins and things like that. It's going to give
the big mining companies, agricultural companies, and in fact the
small trade is as well that are in regional, regional
Australia and regional countries that ability to deal directly with
supplies and see their money going through and get money,
(26:53):
will get their goods put on ships put on planes
much quicker. So crypto has had a real growth and
talked about a lot of retail investors and speculating on it,
and that's where it started. The interesting thing is that
the traditional financial system bonds and that which started in
the eighties and the nineties, started at an institutional level
and moved down and was eventually offered to retailers. Crypto's
(27:15):
exact reverse not necessarily sure why in some reasons. But
so cryptos started at retail, but it's now very much
moving into the institutional space and starting to mature, and
you're seeing that, and we're starting to see countries around
the world regulate in this space as well.
Speaker 8 (27:34):
Well.
Speaker 2 (27:34):
I'm here in South Australia for a special edition of
the Mentors series and I'm in a little I guess
you call it a suburbs to me, more like a
village called Ordinger, and I am speaking with Tren and
Mike from the little ritual. Welcome guys, thank you, How
are you going good? It's a pretty cool spite.
Speaker 1 (27:52):
Yeah.
Speaker 2 (27:53):
Can you just see maybe explain this joint to me
a little bit, because I mean, it's all it looks
like is three hundred years ago, but can't be right
because as as.
Speaker 1 (28:02):
Myself that long.
Speaker 9 (28:03):
No, it's pretty old, well for South Australia. So originally
this was the Blacksmith back in the day. Wow, So
it's actually technically the Blacksmith, coach builder and coffin maker
in Aldinger. So you have an original wall just behind
us here and then this a little bit here so
where we're sitting now was it has all fallen over?
(28:24):
You can actually see a little bit of an old
wall just behind me here, but it was a coach
builder next door which is now a coffee shop, and
then they made coffins and were the blacksmith just behind
the coffins coffins. So back in the day in Ordinger,
if someone died, they didn't go to the mall. They
just kept the body at the house. And if there
(28:45):
was a light on down just behind us, that meant
that they were quickly trying to build up a box
to put the person in. And then there's another little
spot down the back here where the hearst used to be,
so they used to pick up and go down pick
up the de ceased person. And the cemetery is just
up the road. So it was that for a long
time and then it turned into a mechanic. So if
(29:07):
you were here forty fifty years ago, there would have
been this would have been the mechanic. If you go
in next door to the to the coffee shop. Again,
there's actually the old pit still in the ground, but
it was rubble for about twenty thirty years, I think,
and then someone did it up enough and now it's
two businesses in it. We take a decent chunk of it,
and we got a little cofee shop next door, and then.
Speaker 1 (29:28):
So that's your coffee shop.
Speaker 9 (29:30):
No, no, some some really nice people do a little
I've got a nice little business next door that we
just share. We share a little courtyard with them, and
the toilets and a few other spots.
Speaker 1 (29:39):
So you've males.
Speaker 2 (29:41):
We explain what this restaurant does, like, what's the deal?
Like I Min, it's obviously food, but what top of
food we all made here?
Speaker 8 (29:48):
Well, I don't think I would describe it as Vietnamese food,
more of a not anymore. Maybe a few years ago
it hasn't yet name. No, yeah, but we would probably
look to play on steak on chips that exactly. It
has a Vietnamese soul, but the food at the end
(30:10):
of the day, it's nourishing. And what we like to
do because we describe it as it is modern Asian,
we like to embrace all the cultures that come through
the kitchen.
Speaker 9 (30:21):
The first year we were straight up Vie and that
was great because mar and Tren it made sense. And
then year two I would think that we were a
little bit more pushed the boundaries a bit further into
my modern Vie potentially What happened though, was there was
a little bit of a shift. There's only so much
that Trin could do with Ma as her cooking partner.
(30:41):
What happened is we were able to sort of break
through that and when we started to get staff and
get some more interest. Is that it allowed Trin to
go from doing vat, which I think I can safely
say loves, but it wasn't her wheelhouse. What was nice
is that in years three and four, let's say we
(31:03):
started to push into modern Southeast Asian. So maybe there's
some v in there, yeah, but there was a much
more of a modern take on a bit of everything else,
I mean.
Speaker 1 (31:14):
Japanese. Yeah.
Speaker 9 (31:15):
And so then I think in the last couple of
years you really have got this. If you sort of
want to describe what our food is, it's trends, background
and her family at the core. But we've had chefs.
We've had a number of chefs come through and we
have a number with us now. So we've had chefs
from Thailand, South Korea, Hong Kong. We've had obviously born
(31:40):
and bred here. We've had guys from the pool. If
we stayed VIE, I don't think Trim would then be
handstrung to only do a modern version of that. What's
nice is that we can take food from anywhere in
Asia and sort of mix and match and sort of
have more of an ethos of it has to be punchy,
flavorful and sort of be our kind of food.
Speaker 2 (32:04):
When the government's you know, sort of saying things are
pretty good, you know, blah blah blah, well you must
get really frustrated. You must be thingue to what are
you talking about? I mean, because do you think it's
a smoke screen? Do you think it's I don't know,
a whole lot of bullshit. And the people are doing
this on purpose to pretend that things are better than
(32:25):
they really are, or I do, or we us three
here missing something because I'm experiencing the same thing as
you're experiencing. I feel as though we've dropped the ball.
I think our hospitality in this country. Look, there are
a great hospitality place, but there's not enough. The hours
are not long enough, the restrictions are too ridiculous. You've
got to go hunt around to find somewhere to go
(32:48):
to travel in this country. Interstate is I mean, I'm
like you, I do it for business, but if you're
doing it for pleasure, you think you maybe I should
drive it's better.
Speaker 10 (32:59):
Also, I think why we don't like people in this country.
We have customers that come up from Melbourne, come from
South Australia, et cetera, but not frequently because they read
rather go, oh, I'm going to go to Bali actually
for ten days you know, because you know, yeah, so it.
I do think there's a lot of bullshits the way,
for sure, like absolutely, But who's responsible for it?
Speaker 2 (33:21):
I mean, I don't mean who's responsible for us losing
our way?
Speaker 1 (33:24):
But who has to fix it?
Speaker 2 (33:25):
Like I mean, is it and the government? Same private
enterproceeds to do it. But my feeling is it's the government.
It starts with the government.
Speaker 1 (33:32):
It starts with the government.
Speaker 10 (33:33):
But what's something I feedback I got from that reel
that we posted, which I was not expecting would do this,
to be honest, is that all of us are feeling
the same thing, and that all of us think it
comes from a government level. But that a lot of
people again, hundreds of dms thanking me for bringing light
to it and showcasing it in such a kind of
(33:55):
I guess, brutal fashion, just saying it for what it is,
and a lot of small business is saying, now, I
want to start talking about it more. I've been sort
of holding my tongue because I'm afraid. I don't want
to get too much. Everyone's scared.
Speaker 1 (34:09):
I feel like we are a.
Speaker 10 (34:09):
Bit afraid in Australia, Like in Europe, people are marching
streets and saying.
Speaker 1 (34:14):
March every week. Yeah, every day. Sometimes looks sometimes just
after lunch, yeah, serious after lunch. Sometimes they don't.
Speaker 10 (34:24):
Well most of the time it doesn't do anything, but
it shows the government.
Speaker 1 (34:27):
Okay, you know whereas we like nobody, what is that
with us?
Speaker 10 (34:32):
We're just cut too compliant. Honestly, we are complying. I
think so like we're a nanny country and nanny state
where we comply and we just go and we also
look that the tax department, the government, the police force,
all of it. It functions because people are whipped into line.
Even Simono said that when he first arrived, and he's like,
(34:52):
my god, it really works here in Italy. No, everyone's like, no,
I'm going to just drive and do what.
Speaker 1 (34:58):
Yeah, but.
Speaker 10 (35:01):
We are we're all too afraid that if we just
step a little bit out of line, that something's going
to happen, something bad will happen, which you see it.
Speaker 1 (35:09):
Can for some people.
Speaker 10 (35:10):
But if you're not breaking the law by just speaking
up and saying things have got.
Speaker 1 (35:15):
To change, So maybe you've created a movement.
Speaker 2 (35:17):
Maybe Australian business owners should stand together and start to
speak up and be part of the movement.
Speaker 1 (35:24):
I absolutely believe.
Speaker 10 (35:26):
Yeah, And I said to Simon it, I mainly did
this because we already decided we're going to close in January.
Speaker 1 (35:32):
Right.
Speaker 10 (35:32):
It's not like we did this to get some publicity
so we could maybe stay open.
Speaker 1 (35:35):
It's like, this is it.
Speaker 6 (35:36):
For us, right with us?
Speaker 10 (35:38):
Yeah, And the closure feels like a breath. You know,
you can take a breath when you make a decision.
But I said, look, if this does anything, you know,
because the next morning after i'd posted it, it was
like going crazy and I thought, oh, I didn't realize
it was going to do this. And now I've realized
that it's more important to try to create that conversation
in the small and medium business and that's what I
(36:01):
hope this is going to do. And I'd be more
than happy to do whatever it takes to keep that
going because I don't want to leave Australia and not
come back and see it thriving.
Speaker 1 (36:12):
You know this. I actually had.
Speaker 10 (36:13):
A bit of a teary to some on it the
other day because I said, I've I used to be
in the entertainment industry as well. I was a singer, singer,
and so I would sing in every venue around Sydney
seven nights a week at one point, you know, and
there was things to do, places to go. Then, you know,
with the lockout laws, that's when it kind of started.
But it's just slowly gotten worse and worse and worse.
(36:35):
And it almost feels like now people are really starting
to realize. But it's been a ten year slow decline.
Speaker 1 (36:42):
I think COVID helped them, and COVID home, Yeah, it
had helped them.
Speaker 2 (36:46):
And because that's my feeling too, I feel like I
live in a constraint environment that I can't do this.
I can't drive here, I can't park there, I can't
eat there, I can't stay there a certain time, you know.
Speaker 1 (36:57):
I feel like that my world is full of rules,
is absolutely.
Speaker 2 (37:01):
And I'm a boy who grew up in the grew
up and I was in my twenties in the eighties.
Speaker 1 (37:06):
Yeah, By my god, there's no rules. You did what
you want and it was unbelievable.
Speaker 2 (37:10):
I'm so lucky to have lived in the eighties because today,
in the twenty twenties, it's the rules and the regulations.
Speaker 1 (37:18):
We must be one of the most regulated countries out
the world, for sure. Absolutely. And you go to Europe,
it's Italy, a Greece, Spain, port your girl, free what
you want.
Speaker 6 (37:27):
I mean, so you feel their freedom of society, you
know what I mean? Like you know, so the same
and social life for you. You finish a nineteen thirty
to work, then to work, you want to see your friends,
have like a gloss online and talk till midnight.
Speaker 1 (37:47):
Have a break. Yeah you can't.
Speaker 4 (37:49):
There's nowhere to go.
Speaker 1 (37:50):
No, there's no place to go. No.
Speaker 2 (37:53):
Yeah, well that's it. I mean, unfortunately, this is this conversation.
It needs to be had. It's a bit of a
down yeah, And I'm sorry that it's affected you guys
the way it has. But I'm actually glad, on the
other hand, that you've raised it and that you've actually
had the gumption and the courage to actually come out
publicly and say it. And what's interesting, as you say,
(38:14):
it's gone viral certainly got drawn to my attention by
a number of people, which is why we invited you on,
and because I think.
Speaker 1 (38:23):
We do need to speak up.
Speaker 2 (38:24):
Absolutely, small business owners in Australia need to speak up.
We are the backbone of this country. See government saying
it when they do nothing about it, literally nothing, But
we probably have to take control of it ourselves.
Speaker 1 (38:36):
That's that's it.
Speaker 10 (38:37):
So if that's what he's referring to, well, sure we
should take control of ourselves, but I don't think we
need to be contributing more. I feel like we pay
the majority of our taxes in this country, the majority
of everything in this country, you know, but without us, like,
there's going to be nothing to attract people here, let
alone ourselves who are born and bred here.
Speaker 4 (38:57):
You know.
Speaker 2 (38:57):
I don't want someone like someone going by Didalian saying
oh yeah, well you know, not him, but not just
saying like him saying, you know, should I go to
Australia for holidays?
Speaker 1 (39:08):
Well yeah, but there's not much to do. Yes, that
would be the worst thing ever.
Speaker 5 (39:13):
Yes,
Welcome to the mentor.
Speaker 2 (00:05):
I'm Mark Boris.
Speaker 1 (00:11):
Can I get some quick sort of quick hits from you?
Speaker 2 (00:12):
So from our small business community listens to us a
small business audience, maybe some tips as to what small
business owners in terms of marketing should not do.
Speaker 1 (00:22):
You know, what's something they shouldn't do?
Speaker 2 (00:24):
And you've maybe you've seen this happen, but there's some
tips says to what they should not do.
Speaker 3 (00:28):
Yeah, I think most entrepreneurs are naturally reactive. They're always
switched on, They're always thinking. They see something, it gives
them idea, They text, they pivot, they change. So that
tenacity and I guess competitiveness and reactiveness is a good thing,
but it can also get you in a knot. So
I think, as I said before, it's about having that
(00:49):
fundamental strategy. And if it's a one pager on who's
my audience, how do they think?
Speaker 1 (00:54):
How do they buy?
Speaker 3 (00:55):
Here's our messages and you have that cheat sheet, put
it on your bed, put it on your desk, put
it in your actually just referencing that before you go
and make that snap decision and go. Does this comply
with how people are thinking of what we're doing?
Speaker 1 (01:08):
Yes?
Speaker 4 (01:08):
Do it?
Speaker 3 (01:09):
Because Otherwise you'll be waking up every single day and
you'll see this social media trend or you'll see this,
or you'll hear someone saying be on radio, or change this,
or move your manufacturing to China, and you'll you'll try
and do it all. So I think have that north star.
Speaker 1 (01:22):
And alignment piece and as your guideline, as your guideline.
Speaker 2 (01:24):
So because entrepreneurs by usually by definition, tend to get
distracted easily. Yeah, and they hear something's gone really well,
or should I be doing that? Yeah, I mean you
just have something you've experienced with people. They're sort of
bouncering a lot.
Speaker 3 (01:38):
Absolutely, and I think it's actually quite interesting. We started
working with small businesses who have their own money, and
now we've sort of worked our way up into large
enterprise because when you are dealing with the customer and
it's actually their money, the Yeah, it's far more I
guess reactive, and there is there is pressure, so again
you have to be far more reactive. So yeah, naturally
(01:58):
entrepreneurs are active, which is as a pro and a con.
Speaker 1 (02:03):
That's your point too.
Speaker 2 (02:03):
Before that you're making earlier too, because big organizations go
strategic and they roll it out small owners, small smaller
business owners spending their own money and they get influences
you need buy something else and then become tactical and
you forget about the strategy. And I think one of
the big takeaways from this discussion from a big organization
looks after your organization, looks after big clients, is that
(02:26):
no matter who you are, build a strategy yes day one,
and try and stick to it at least as you say,
it's your north star.
Speaker 1 (02:32):
Try not to move way too much from it.
Speaker 2 (02:35):
Is there something that you've seen You know, obviously you've
seen some good smaller businesses, good entrepreneurs. I mean it
was a great example that they kicked off as a
small business in Australia effectively now is a huge business.
Are there some things that you would tell small business
owners our audience that have worked and turned small businesses
into big businesses, apart from being strategic and sticking to
(02:57):
the strategy, mean, are there are there some sort of
guidelines you could sort of leave us with what's worked
for some of your now bigger clients. Who wants for
small clients? And by the way, everybody, everybody at some
stage or other was a small business. They all start
off a small business. General Electric was invented by Thomas
(03:17):
Edison in eighteen fifty six and he invented a light
bulb and he turned it into a company called General Electric.
Now it's one of the biggest companies of the world, but.
Speaker 1 (03:24):
It started off as a small business. Every business starts
that way.
Speaker 2 (03:27):
Whober included CBA, Commic Bank, Westpac, whoever you want to
talk about. What have you seen that makes that? Is
there a one or two consistent things that seems to
be president of every small business that becomes a successful,
bigger business.
Speaker 3 (03:41):
For me, at the beginning, it's all about revenue. How
do you make that phone ring? How do you make
that till ring? And that's where your focus should be.
We get very obsessed when we're business owners around our
brand and our logo and our colors and making sure
everything's perfect. The focus should be on what makes the
phone ring, ensuring I look after my people, and so
(04:02):
for me, small business lead generation, sales generation, and those
tactics need to be your fundamental that you get right
and then work out the sexy stuff after that.
Speaker 2 (04:11):
And are there any particular right now, Are there any
particular platforms mediums that are working better than others, I
mean other outstanding mediums.
Speaker 3 (04:23):
Yeah, look at it. Obviously depends on the business and
where you need to be. I think, let's say retail retail,
I think or the issue that online digital retail you
should be. You know, your Google Search, Google Shop, and
then obviously your performance platforms like Meta and TikTok in
terms of performance ads and by performance ads.
Speaker 1 (04:42):
I mean, what's that mean. I don't know what that means.
Speaker 3 (04:43):
Yeah, it's a good question. So you've got your grid
that you post on, which is for your community for you,
however many thousand followers, and you go on there. But
then it's your dark ads, which run through a targeted
platform where you can go and punch in who you
want to find. Let's say I was trying to sell
the hyperbaric chambers. I say high net worth, active blah
(05:04):
blah blah blah blah, And I get an ad and
I post up that single ad, and I say send
it to those people. So they're not necessarily a follower,
but Facebook, Meta, Instagram knows who they are and it
will put those ads in their feed. That is the
quickest way to get straight to exactly who you need
to and it's the most targeted, potent search criteria that
there is out.
Speaker 1 (05:25):
There that's interesting. And you call it dark as I
love that name.
Speaker 2 (05:28):
We've never actually gone out looking for anybody on now
because we're just a broadcaster.
Speaker 1 (05:32):
But we don't have a product.
Speaker 2 (05:33):
But what you're saying to me is that I can
do whatever I want on my stories and I can
put it every one on my grid on Instagram for
argument's sake. But if we had a product that we
wanted to sell, then we'd be doing this so called.
Speaker 1 (05:45):
We would profile the person.
Speaker 2 (05:47):
Who I have now as a result of talking to
have researched, and that's my buyer. I would profile them
off to whoever it is Instagram or something all meta,
and then I'll pay fee and they'll find those people correct,
and then they will send it. Then will develop the
message ye, and then or might come to you and
you will develop the message for me, and then we'll
(06:08):
hit them.
Speaker 3 (06:09):
We'll hit them, and you can even go as far
as putting your objective in there around do I want
them to watch the video or do I want to
send them to my website?
Speaker 1 (06:15):
It just met it does. Do the platforms ask you
do they prompt.
Speaker 3 (06:19):
You basically take you through a survey or a questionnaire
where you say, who's the person, what do you want
them to do? It's very intuitive and I think, you know,
most people can go through this platform themselves and build
something out and.
Speaker 1 (06:32):
I can't go.
Speaker 2 (06:33):
I can't let you go without asking one quick question.
Should I using chat you to write mads for me
as both to coming to you?
Speaker 3 (06:41):
Ah, it's a funny one.
Speaker 1 (06:43):
But you're not looking. You don't laugh at that hard.
Speaker 3 (06:45):
Yeah, yeah, it's interesting.
Speaker 1 (06:47):
It's coming to talk to me about it? How do
you guys use it? How will you use it?
Speaker 3 (06:51):
It's funny because we actually say that, you know, chat
GPT is amazing as a baseline and you can get
a lot of ideas from it, but we also have
a rule in our agency that we don't want to
be spitting out things that everyone else has access to.
Speaker 1 (07:04):
Which CHATJP do will do?
Speaker 3 (07:06):
Which which it will do?
Speaker 1 (07:07):
Is it tastes one common denominator? It grab grabs everything.
Speaker 3 (07:10):
It's like a mass internet search and or can put
pull a lot together and spit out an answer. So
we say we run that process and say, well, we
don't use anything that comes up on that list because
it's too generic. So for us in that sort of
you know, top tier, we say, well that's our don't
do list. But I guess for smaller, medium sized business,
it's the power of that thing is phenomenal in terms
of and even that research we spoke about before, of
(07:31):
understanding my audience, how do they think?
Speaker 1 (07:33):
Where do they buy?
Speaker 3 (07:34):
You could ask chat GPT those questions and it could
be your strategist for you.
Speaker 2 (07:38):
So because someone might have already published something about exactly
that topic and chat GP you'll go and find it somewhere.
Speaker 3 (07:43):
It'll go to the the dark depths and pull everything
that's relevant together and give you a you know, a
one page cheat sheet on.
Speaker 1 (07:49):
What you should do. It's not a bad starter. It's
a great starter.
Speaker 2 (07:52):
It's funny, you know, because the US not that long ago,
about any months I thought I'd try it, and I
know I was making a speech and I asked, I
had already written spear to be to write to miss
speech said give me my coming. How many words was
this my audience has gone talking about blah blah, And
it gave me It was not bad like it was
as you said.
Speaker 1 (08:09):
It was very generic. It wasn't It wasn't what I
wanted to deliver.
Speaker 2 (08:13):
It didn't have enough personal stuff in there, my story stuff.
But it wouldn't have known about my story stuff because
I not published my story stuff, so it's not going
to pick up my stuff. But it was actually not
a bad yardstick meat for me to look at in
terms of what other people have talked about. It was
about leadership or something like that, and it wasn't a
bad yards to go on based on what you know,
(08:36):
John F. Kennedy might have said about leadership. You know,
it drags that sort of stuff in for you. It
gives you a few little nice markers and says to me,
in relation to the speech i'd written, I'm on the
right track. It wasn't what I was going to say,
but I'm on the right track. It gives you a
bit of confidence if you're you know, like not that
I'm not someone who's sort of lacking in confidence, but
(08:56):
other people are starting off business and they sort of
go through the exosse your time talking about and you know,
and they've done all the research and they've worked out
the researching says this is what the message was saying.
Is perhaps the language the message should be put into
and these are the platforms are going to go to.
You've done your work, Yeah, try it out, give it
a crack and see if there's any variability between what
(09:17):
you've come up with and what someone else has already
probably said problems. Chat to Journey goes to twenty twenty one.
It doesn't go beyond that, but doesn't matter. You're going
to get a bit of a guideline.
Speaker 3 (09:29):
Yeah, correct, And I think you know there's a lot
of I guess when it's starting business. I guess you
know blind spots. You know I know how to make X,
and you know I don't know how to do the
financials or even the marketing. I think it can give
you a really nice I guess entry point into some
of these worlds. And yeah, writing ads and writing copy
for social posts certainly in an area it can help
you with.
Speaker 4 (09:49):
For sure.
Speaker 5 (09:50):
I say AI won't take your jobs, But the people
who aren't prepared to lean into AI.
Speaker 1 (09:56):
Are in trouble, which means what it means.
Speaker 4 (09:59):
They're the ones that are going to know their jobs.
Speaker 5 (10:00):
They need to they need to upscale, they need to
at least get their head around what's going on at
the moment. Interesting you talk about healthcare. I was just
saying to Sammy before I came in that it launched
a couple of years ago, but it went actually live
last week in China. There's now an AI hospital can
(10:21):
treat ten thousand patients a day. Wow, was developed by
one of the universities over there, and it is all
AI driven AI doctors, AI nurses, AI ad men, ten
thousand patients a day.
Speaker 2 (10:34):
Yeah, it's funny you should say, because I was only
thinking a few days ago and actually again this morning
about mortgage breaking industry, which I mean, I'm a big
mortge business, and I can see it sort of being
AI driven at some stage and then AI you know,
you might want a mortgage. You might be buying the
house you just sold and they need to borrow some money,
(10:56):
and you could go into whatever the protocol ischalrod AI
and that's your marks broker.
Speaker 5 (11:04):
I'm already working with a few brokers to do something
similar agents because they've we've identified that different segments within
the market may not necessarily want yeah exactly, or they
want to get to a certain point before they go okay, well,
now I want to engage mark and have a proper conversation.
But maybe they're shift workers, maybe they're you know, for
(11:26):
whatever reason, they want to do their due diligence unto
a point. So we've been developing protocols for these people
where yeah, you can just jump on and have a chat,
but not just a type chat, like you can have
a virtual conversation. So we're developing video AI like video
(11:46):
avatars and voice avatars that are multi.
Speaker 4 (11:49):
Lingual, you know. So it gets over that that.
Speaker 1 (11:52):
Issue of that's not hard TRAI to do that. It's
really easy exactly.
Speaker 5 (11:56):
It just comes down to and this is what I
say to people now, like it's only limited by your imagination.
So if you are concerned that AI could take your job,
do something about it, Like start to look into Okay,
well what don't I like about the job that I do?
Now that I can outsource to AI, that's going to
(12:18):
allow my skill set that I am really good at
to be of more value to the organization or to
my clients.
Speaker 1 (12:26):
That's very interesting.
Speaker 2 (12:29):
What are the things would you, apart from buying a book,
would you offer as tips to business owners in relation
to where artificial intelligence belongs in their business? For example,
at the coffee shop next door.
Speaker 4 (12:45):
You've just got to start having a play.
Speaker 5 (12:46):
So really, if you know, just open AI Chat, GPT,
Microsoft co Pilot, whatever your choice is. Just start having
a play. And often it's about playing it's something in
your personal life as opposed to a business. So as
an example, a couple of grand babies. So we write
(13:08):
them Christmas book every year. So we just kind of
put in the stuff that they've done through the year,
and we let the system write a Christmas book and
we put some photos to it.
Speaker 1 (13:17):
So you instructed.
Speaker 5 (13:19):
So THEO and Charlie, they're this age, they do this.
They like going here, they hang out with mom and dad,
you know, all that.
Speaker 4 (13:25):
Kind of stuff.
Speaker 5 (13:25):
It writes a book, we put some pictures to it,
and you get a printed create. Yeah, we create a
scavenger hunt. You know, we write the Christmas menu. So
write grandma her a poem for her birthday.
Speaker 4 (13:41):
So just start having.
Speaker 5 (13:42):
A play with it in a way that is non
threatening or feels like it's not going to have an
impact if it goes wrong. Right, And often people, particularly
if their business owners, go oh, I can't do this yet,
because what if it goes pair shaped? Okay, we'll play
with something in your personal life that is non threat
and then once you go, oh, okay, it's actually pretty
(14:03):
good at that, Well, then what could that look like
if you started using that in your business.
Speaker 1 (14:09):
It's interesting because I do that.
Speaker 2 (14:10):
That's sort of where I started to and I started
asking questions about I talked about politics at one stage
because it was we just had some election. I started
talking about health, and then then I started to open
up a little bit and like just gradually doing things
to try and try and beat the system sort of thing,
if you know what I mean. Just I want to
(14:31):
see how people see how can I sort of get
under its skin or can I do? I know more
about the topic than it knows. It's funny, you know.
I asked one question about I said, well, well you
just the answer you just gave me.
Speaker 1 (14:49):
Is there any.
Speaker 2 (14:53):
Scholarly articles on this? And I knew two scholarly articles
on it, and they only gave me one of them.
And I then went said, what about Is there a
schol another scholar the article on this, like like more
of an abstract, like a PhD s type thing. And
I said no, but I knew there was because I've
got it. I've seen it, I've read it.
Speaker 1 (15:12):
And is that an example of hallucination.
Speaker 5 (15:15):
Yeah, or it may not have picked up that information yet,
depending on how how recent.
Speaker 1 (15:21):
That abstract result you had.
Speaker 4 (15:22):
Okay, then it's five years old.
Speaker 5 (15:24):
Yeah, then it's it's just trying to pull one over you.
Speaker 1 (15:28):
It does happen to get lazy.
Speaker 5 (15:30):
You mean again, I think when it's doing the update
for the new system, like I've had to. And it's
interesting that we noticed this. But if you type in all.
Speaker 1 (15:44):
Caps, if you when you're putting in so.
Speaker 5 (15:48):
If you type in all caps, that's considered yelling, right,
not really, Yeah, So if you send it someone a
text message in all caps or an email in all caps,
that's considered that you're yelling at aggressive.
Speaker 4 (15:58):
So if you type in.
Speaker 5 (15:59):
All caps, I thinks you're being aggressive, and it will
give you a better response. Really, Now, do it over
and over again, and it will start to get pete
off with you and it will go the other way.
Speaker 4 (16:11):
No, no, no, and they.
Speaker 1 (16:13):
So that's great, justn emotion.
Speaker 5 (16:15):
But the thing that concerns me is the architects behind
these systems don't know why it does that. So it's
one thing to kind of go, oh, that's kind of cool,
like the other one we know, on average, and this
is a rough average, if you say please and thank
you when you interact and you're polite, you will get
(16:35):
on average about a forty percent better result.
Speaker 4 (16:38):
No, but they don't know why.
Speaker 1 (16:44):
That's freaking me out right.
Speaker 4 (16:46):
So they're the things that I kind of go, hey,
that's really cool. But the thing that freaks me out
is but they don't know why.
Speaker 5 (16:55):
They can't kind of go oh, it's because it is
learning emotion or it is doing that.
Speaker 4 (17:02):
They don't know. That's the bit that I kind of go.
Speaker 5 (17:06):
So always, so please and thank you, Mark, because if
the terminator does arrive, at least it will look at
you and go, oh, he was one of the nice ones.
Speaker 2 (17:16):
At least I may not believe or disbelieve, but at
least I say a prayer and just in case there
really is a guy up there waiting for me when
I or a girl waiting for me.
Speaker 1 (17:24):
Up for me up there when I do.
Speaker 2 (17:26):
Kick the bucket. Just like an insurance policy exactly you're saying.
You're saying, insure yourself, and so we ensure ourselves anyway.
That's a normal thing in business and in life. We
take out insurances all the time. And that makes sense.
And as long as there's all sorts of stories, Now
where's it going to end up?
Speaker 4 (17:43):
Yeah?
Speaker 5 (17:43):
Exactly so on insurances that and this is another one
of this is just my belief at the moment, I
have no again data to back this up. I can't
see that we will have professional indemnity insurance in the
next two years.
Speaker 4 (17:58):
Why, well, think about it.
Speaker 5 (18:00):
How it proved to me that that advice you gave
me was from market in chat chipp So that's why
would I ensure you for professional indemnity you insurer?
Speaker 1 (18:10):
Yeah, because you're not sure proof to me.
Speaker 5 (18:14):
That that was that was the human and not a
chatbot that's gone off. And given that piece of advice.
Speaker 2 (18:21):
How popular now? Like because right now, right now, how
popular like in terms of popularity in terms of growth
is the AI protocols like you know, chatchip, etcetera. How
popular have they become?
Speaker 6 (18:35):
Oh?
Speaker 4 (18:35):
Crazy?
Speaker 5 (18:36):
So when chat gipt released, man, any any person that
owns a business would have loved their their word of
mouth because they were the fastest growing organization. So they
hit the million within a couple of days or a
couple of hours, twelve hours or something. But now there's
like ten twenty million uses an hour an hour. Yeah,
(18:56):
so it's crazy, crazy numbers. So the issue that we
have currently, and you mentioned video earlier, it's the compute
power again, right, that's the problem now, is that to
make the next leap to AGI or this very specific
general intelligence where we move towards the singularity and the
(19:17):
ray curves wall stuff which probably needs wine or you know,
a bigger conversation to move towards that, we need more
computing power than we have currently.
Speaker 4 (19:27):
Right.
Speaker 5 (19:28):
But again I was saying to Sammy when we came in.
I was just talking to the guys that I was
with this morning and showing them a video. There's a
company in Melbourne that are developing silicon based computing so
off brain cells and skin cells. They're figuring out now
that they can you can grow a uptop and compute
wise far less energy to run them, but exponential growth
(19:54):
in a very very small space. So that I think
is the leap that needs to happen before we can
make the next really big tech leaves.
Speaker 7 (20:03):
I was never one of these people who thought that
crypto was going to entirely debase a currency or entirely
take away from the financial system. But I thought it
would enhance it. So for me, I could just see
crypto could enhance the existing financial system. Very excited to bitcoin.
I think it's, you know, the new digital goal for
a whole number of reasons. So, yeah, I was on
(20:25):
the journey. I'd set up as well with my son.
He was a teenager and getting into tech himself, and
we set up a mining rig to mine bitcoin. So
I was starting to get the bug.
Speaker 2 (20:37):
If you set up to mine the bitcoin that you did,
definitely have the bug. It's interesting you when we talk
about crypto, then we talk about bitcoin they're sort of interchangeable,
and then sometimes we talk about the way that cryptocurrencies,
(20:59):
as you said, there's stacks of them, different types, but
how they operate in terms of the programming and the
software and the coding they sit on, which is sort
of a distributed system. And I don't know whether most
(21:19):
of our listeners would really understand the difference between the two,
and maybe this would be a good opportunity to talk
to someone about We're just leaving the exchange aside for
a moment, just in terms of crypto, what is the
attraction Because you mentioned traditional banking sometimes referred to as
fiat fiat. But what's the difference between the way the
(21:45):
traditional banking system works in terms of systems electronic system
to talk about compared to say, the way for example,
bitcoin works.
Speaker 7 (21:55):
Look, I've got a good example there mark that I
could use it. I think most people would have experienced.
And you talk about the Swift network, which is that
global network that's been around for thirty to forty years
of transferring money between countries between companies. There's about twelve
different steps involved to transfer money bit one thousand dollars
(22:17):
overseas or to another company or be it ten million dollars,
So about twelve steps, and it will take between two
to four days for that money to go through the
banking system. So there's twelve different intermediary steps and into.
Speaker 2 (22:29):
Ceberties ten million bucks in the bank, and I want
to send it to my grandmar in India to buy
a block of lats, there's twelve steps, twelve steps.
Speaker 7 (22:37):
Along the way take them to the aradditional banking. It'll
take three to four days and that will probably cost
you close to one thousand or fifteen hundred dollars to
do it right. Crypto the rails the blockchain that it
operates on, and it doesn't matter if it's bitcoin or
if it's a theoryum or XRP. So we all sitting
on block they're all sitting on a blockchain that is
(22:58):
more peer to peer means from one from you to
your grandma directly cuts out those twelve steps. It's two
steps one to two steps instead of twelve. So you
can imagine there's a lot of people and processes that
are a lot of money that gets cut out along
the way and done within seconds and done for a fraction.
Speaker 1 (23:16):
Of a dollar.
Speaker 7 (23:18):
That is really one of the biggest use cases of crypto.
Lots of others out there. But if I was to
try and explain to somebody, why would you be wanting
to look at the importance of blockchain and crypto, I
would say, just have a look at the way we're
sending money traditionally, and look at what is being done now.
Stable coins, which are a form of crypto which are
(23:38):
backed on a stable asset, the US dollar, the Australian dollar,
New Zealand dollar. Last year, the total global volume of
that or sorry value not volume, was greater than the
total value of transactions on MasterCard and Visa.
Speaker 1 (23:52):
Card put together.
Speaker 7 (23:53):
Wow, So it's here, it's here to stay, and in fact,
it's actually starting to really infiltrate the finance system. All
the big banks are using it in their trading desks.
They might be out there publicly saying, you know, retail,
we're not sure about this crypto. We want to try
and block things with crypto, but their own trading desks
(24:15):
are using it. And as I said, there's no hiding
the fact that the value of cryptocurrency transactions last year
was bigger than master.
Speaker 1 (24:23):
Card and block chain.
Speaker 7 (24:23):
You're talk about globally now globally yes, no, no, not
in Australia. I'm talking on the global rails.
Speaker 2 (24:30):
So just in terms of blockchain, maybe it just give
us a minute or two explanation of what blockchain does
that the normal electronic systems in a normal banking system
don't do.
Speaker 7 (24:46):
The easiest way to look at blockchains is literally as
a physical block and each transaction is building on the
former one, so it's so distributed. So I think you
talked about it before. Traditional banking system is centralized and
the blockchain in the crypto is essentially decentralized, so those
transactions are recorded on many computers around the world.
Speaker 1 (25:08):
That's the blockchain.
Speaker 7 (25:09):
On the blockchain, so very very hard for those transactions
to be raised, deleted, interfered with. So that's number one,
a much more secure system. It can happen much faster
because it's not just using a few computers, it's using
many computers. So that's the essence of it. And then
there's the visibility and the traceability of it. I don't
(25:30):
know if you or of any of your listeners have
ever had to try and trace some of that money
that was transfers virtuin possible on the blockchain.
Speaker 1 (25:36):
It is highly traceable. Following Uber, you can see where
it is.
Speaker 7 (25:41):
That's another great example, and I mean I think that's
the new technologies that we've seen in business models Uber,
AIRB and B. They're very visible transparency, big deal for
those things. It is and you can see it and trust.
Transparency and trust when you're talking financial assets, probably a
little bit hardh to sometimes see exactly what's happening and
(26:02):
for us to understand.
Speaker 2 (26:03):
It in the traditional system, Yes, in the traditional and
we just trust the bank to do it for us.
Speaker 1 (26:08):
We do, and look, it kind of works.
Speaker 7 (26:11):
There's no doubt about it that the banking system works,
but it's clunky and it's unnecessarily expensive. What crypto and
the blockchain offers is a new way, a much more
secure way, a much quicker way, and a much cheaper.
Speaker 1 (26:24):
Way, and more transparent and more transparent. You watch it,
you absolutely can see that happen. You can see it.
Speaker 7 (26:29):
And the exciting thing is going to be for global
trade as well, and that's what I talked about the
stable coins and things like that. It's going to give
the big mining companies, agricultural companies, and in fact the
small trade is as well that are in regional, regional
Australia and regional countries that ability to deal directly with
supplies and see their money going through and get money,
(26:53):
will get their goods put on ships put on planes
much quicker. So crypto has had a real growth and
talked about a lot of retail investors and speculating on it,
and that's where it started. The interesting thing is that
the traditional financial system bonds and that which started in
the eighties and the nineties, started at an institutional level
and moved down and was eventually offered to retailers. Crypto's
(27:15):
exact reverse not necessarily sure why in some reasons. But
so cryptos started at retail, but it's now very much
moving into the institutional space and starting to mature, and
you're seeing that, and we're starting to see countries around
the world regulate in this space as well.
Speaker 8 (27:34):
Well.
Speaker 2 (27:34):
I'm here in South Australia for a special edition of
the Mentors series and I'm in a little I guess
you call it a suburbs to me, more like a
village called Ordinger, and I am speaking with Tren and
Mike from the little ritual. Welcome guys, thank you, How
are you going good? It's a pretty cool spite.
Speaker 1 (27:52):
Yeah.
Speaker 2 (27:53):
Can you just see maybe explain this joint to me
a little bit, because I mean, it's all it looks
like is three hundred years ago, but can't be right
because as as.
Speaker 1 (28:02):
Myself that long.
Speaker 9 (28:03):
No, it's pretty old, well for South Australia. So originally
this was the Blacksmith back in the day. Wow, So
it's actually technically the Blacksmith, coach builder and coffin maker
in Aldinger. So you have an original wall just behind
us here and then this a little bit here so
where we're sitting now was it has all fallen over?
(28:24):
You can actually see a little bit of an old
wall just behind me here, but it was a coach
builder next door which is now a coffee shop, and
then they made coffins and were the blacksmith just behind
the coffins coffins. So back in the day in Ordinger,
if someone died, they didn't go to the mall. They
just kept the body at the house. And if there
(28:45):
was a light on down just behind us, that meant
that they were quickly trying to build up a box
to put the person in. And then there's another little
spot down the back here where the hearst used to be,
so they used to pick up and go down pick
up the de ceased person. And the cemetery is just
up the road. So it was that for a long
time and then it turned into a mechanic. So if
(29:07):
you were here forty fifty years ago, there would have
been this would have been the mechanic. If you go
in next door to the to the coffee shop. Again,
there's actually the old pit still in the ground, but
it was rubble for about twenty thirty years, I think,
and then someone did it up enough and now it's
two businesses in it. We take a decent chunk of it,
and we got a little cofee shop next door, and then.
Speaker 1 (29:28):
So that's your coffee shop.
Speaker 9 (29:30):
No, no, some some really nice people do a little
I've got a nice little business next door that we
just share. We share a little courtyard with them, and
the toilets and a few other spots.
Speaker 1 (29:39):
So you've males.
Speaker 2 (29:41):
We explain what this restaurant does, like, what's the deal?
Like I Min, it's obviously food, but what top of
food we all made here?
Speaker 8 (29:48):
Well, I don't think I would describe it as Vietnamese food,
more of a not anymore. Maybe a few years ago
it hasn't yet name. No, yeah, but we would probably
look to play on steak on chips that exactly. It
has a Vietnamese soul, but the food at the end
(30:10):
of the day, it's nourishing. And what we like to
do because we describe it as it is modern Asian,
we like to embrace all the cultures that come through
the kitchen.
Speaker 9 (30:21):
The first year we were straight up Vie and that
was great because mar and Tren it made sense. And
then year two I would think that we were a
little bit more pushed the boundaries a bit further into
my modern Vie potentially What happened though, was there was
a little bit of a shift. There's only so much
that Trin could do with Ma as her cooking partner.
(30:41):
What happened is we were able to sort of break
through that and when we started to get staff and
get some more interest. Is that it allowed Trin to
go from doing vat, which I think I can safely
say loves, but it wasn't her wheelhouse. What was nice
is that in years three and four, let's say we
(31:03):
started to push into modern Southeast Asian. So maybe there's
some v in there, yeah, but there was a much
more of a modern take on a bit of everything else,
I mean.
Speaker 1 (31:14):
Japanese. Yeah.
Speaker 9 (31:15):
And so then I think in the last couple of
years you really have got this. If you sort of
want to describe what our food is, it's trends, background
and her family at the core. But we've had chefs.
We've had a number of chefs come through and we
have a number with us now. So we've had chefs
from Thailand, South Korea, Hong Kong. We've had obviously born
(31:40):
and bred here. We've had guys from the pool. If
we stayed VIE, I don't think Trim would then be
handstrung to only do a modern version of that. What's
nice is that we can take food from anywhere in
Asia and sort of mix and match and sort of
have more of an ethos of it has to be punchy,
flavorful and sort of be our kind of food.
Speaker 2 (32:04):
When the government's you know, sort of saying things are
pretty good, you know, blah blah blah, well you must
get really frustrated. You must be thingue to what are
you talking about? I mean, because do you think it's
a smoke screen? Do you think it's I don't know,
a whole lot of bullshit. And the people are doing
this on purpose to pretend that things are better than
(32:25):
they really are, or I do, or we us three
here missing something because I'm experiencing the same thing as
you're experiencing. I feel as though we've dropped the ball.
I think our hospitality in this country. Look, there are
a great hospitality place, but there's not enough. The hours
are not long enough, the restrictions are too ridiculous. You've
got to go hunt around to find somewhere to go
(32:48):
to travel in this country. Interstate is I mean, I'm
like you, I do it for business, but if you're
doing it for pleasure, you think you maybe I should
drive it's better.
Speaker 10 (32:59):
Also, I think why we don't like people in this country.
We have customers that come up from Melbourne, come from
South Australia, et cetera, but not frequently because they read
rather go, oh, I'm going to go to Bali actually
for ten days you know, because you know, yeah, so it.
I do think there's a lot of bullshits the way,
for sure, like absolutely, But who's responsible for it?
Speaker 2 (33:21):
I mean, I don't mean who's responsible for us losing
our way?
Speaker 1 (33:24):
But who has to fix it?
Speaker 2 (33:25):
Like I mean, is it and the government? Same private
enterproceeds to do it. But my feeling is it's the government.
It starts with the government.
Speaker 1 (33:32):
It starts with the government.
Speaker 10 (33:33):
But what's something I feedback I got from that reel
that we posted, which I was not expecting would do this,
to be honest, is that all of us are feeling
the same thing, and that all of us think it
comes from a government level. But that a lot of
people again, hundreds of dms thanking me for bringing light
to it and showcasing it in such a kind of
(33:55):
I guess, brutal fashion, just saying it for what it is,
and a lot of small business is saying, now, I
want to start talking about it more. I've been sort
of holding my tongue because I'm afraid. I don't want
to get too much. Everyone's scared.
Speaker 1 (34:09):
I feel like we are a.
Speaker 10 (34:09):
Bit afraid in Australia, Like in Europe, people are marching
streets and saying.
Speaker 1 (34:14):
March every week. Yeah, every day. Sometimes looks sometimes just
after lunch, yeah, serious after lunch. Sometimes they don't.
Speaker 10 (34:24):
Well most of the time it doesn't do anything, but
it shows the government.
Speaker 1 (34:27):
Okay, you know whereas we like nobody, what is that
with us?
Speaker 10 (34:32):
We're just cut too compliant. Honestly, we are complying. I
think so like we're a nanny country and nanny state
where we comply and we just go and we also
look that the tax department, the government, the police force,
all of it. It functions because people are whipped into line.
Even Simono said that when he first arrived, and he's like,
(34:52):
my god, it really works here in Italy. No, everyone's like, no,
I'm going to just drive and do what.
Speaker 1 (34:58):
Yeah, but.
Speaker 10 (35:01):
We are we're all too afraid that if we just
step a little bit out of line, that something's going
to happen, something bad will happen, which you see it.
Speaker 1 (35:09):
Can for some people.
Speaker 10 (35:10):
But if you're not breaking the law by just speaking
up and saying things have got.
Speaker 1 (35:15):
To change, So maybe you've created a movement.
Speaker 2 (35:17):
Maybe Australian business owners should stand together and start to
speak up and be part of the movement.
Speaker 1 (35:24):
I absolutely believe.
Speaker 10 (35:26):
Yeah, And I said to Simon it, I mainly did
this because we already decided we're going to close in January.
Speaker 1 (35:32):
Right.
Speaker 10 (35:32):
It's not like we did this to get some publicity
so we could maybe stay open.
Speaker 1 (35:35):
It's like, this is it.
Speaker 6 (35:36):
For us, right with us?
Speaker 10 (35:38):
Yeah, And the closure feels like a breath. You know,
you can take a breath when you make a decision.
But I said, look, if this does anything, you know,
because the next morning after i'd posted it, it was
like going crazy and I thought, oh, I didn't realize
it was going to do this. And now I've realized
that it's more important to try to create that conversation
in the small and medium business and that's what I
(36:01):
hope this is going to do. And I'd be more
than happy to do whatever it takes to keep that
going because I don't want to leave Australia and not
come back and see it thriving.
Speaker 1 (36:12):
You know this. I actually had.
Speaker 10 (36:13):
A bit of a teary to some on it the
other day because I said, I've I used to be
in the entertainment industry as well. I was a singer, singer,
and so I would sing in every venue around Sydney
seven nights a week at one point, you know, and
there was things to do, places to go. Then, you know,
with the lockout laws, that's when it kind of started.
But it's just slowly gotten worse and worse and worse.
(36:35):
And it almost feels like now people are really starting
to realize. But it's been a ten year slow decline.
Speaker 1 (36:42):
I think COVID helped them, and COVID home, Yeah, it
had helped them.
Speaker 2 (36:46):
And because that's my feeling too, I feel like I
live in a constraint environment that I can't do this.
I can't drive here, I can't park there, I can't
eat there, I can't stay there a certain time, you know.
Speaker 1 (36:57):
I feel like that my world is full of rules,
is absolutely.
Speaker 2 (37:01):
And I'm a boy who grew up in the grew
up and I was in my twenties in the eighties.
Speaker 1 (37:06):
Yeah, By my god, there's no rules. You did what
you want and it was unbelievable.
Speaker 2 (37:10):
I'm so lucky to have lived in the eighties because today,
in the twenty twenties, it's the rules and the regulations.
Speaker 1 (37:18):
We must be one of the most regulated countries out
the world, for sure. Absolutely. And you go to Europe,
it's Italy, a Greece, Spain, port your girl, free what
you want.
Speaker 6 (37:27):
I mean, so you feel their freedom of society, you
know what I mean? Like you know, so the same
and social life for you. You finish a nineteen thirty
to work, then to work, you want to see your friends,
have like a gloss online and talk till midnight.
Speaker 1 (37:47):
Have a break. Yeah you can't.
Speaker 4 (37:49):
There's nowhere to go.
Speaker 1 (37:50):
No, there's no place to go. No.
Speaker 2 (37:53):
Yeah, well that's it. I mean, unfortunately, this is this conversation.
It needs to be had. It's a bit of a
down yeah, And I'm sorry that it's affected you guys
the way it has. But I'm actually glad, on the
other hand, that you've raised it and that you've actually
had the gumption and the courage to actually come out
publicly and say it. And what's interesting, as you say,
(38:14):
it's gone viral certainly got drawn to my attention by
a number of people, which is why we invited you on,
and because I think.
Speaker 1 (38:23):
We do need to speak up.
Speaker 2 (38:24):
Absolutely, small business owners in Australia need to speak up.
We are the backbone of this country. See government saying
it when they do nothing about it, literally nothing, But
we probably have to take control of it ourselves.
Speaker 1 (38:36):
That's that's it.
Speaker 10 (38:37):
So if that's what he's referring to, well, sure we
should take control of ourselves, but I don't think we
need to be contributing more. I feel like we pay
the majority of our taxes in this country, the majority
of everything in this country, you know, but without us, like,
there's going to be nothing to attract people here, let
alone ourselves who are born and bred here.
Speaker 4 (38:57):
You know.
Speaker 2 (38:57):
I don't want someone like someone going by Didalian saying
oh yeah, well you know, not him, but not just
saying like him saying, you know, should I go to
Australia for holidays?
Speaker 1 (39:08):
Well yeah, but there's not much to do. Yes, that
would be the worst thing ever.
Speaker 5 (39:13):
Yes,
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