Episode 5 - The Missing Link’s Tim Niblett on how customer expectations have changed

Tim Niblett, recently appointed Head of Security Operations at The Missing Link, believes cybersecurity providers must now go beyond assurances and prove exactly what they are delivering. After five years leading managed security services at IBM Australia, he joined the local provider in early 2025, citing its flexibility and client-focused approach compared to the product lock-in he observed with larger operators.

Reflecting on his career since the late 1990s, Niblett noted how the role of cybersecurity providers has changed. In the past, clients were comfortable with a “black box” approach, assuming protections were in place without requiring detail. Today, boards and business leaders expect transparency, detailed reporting, and clear justification of costs, making accountability a core part of service delivery.

Just before the interview, The Missing Link had been acquired by Infosys, a move Niblett did not directly comment on but framed within the broader trend of industry consolidation. He stressed, however, that providers who can demonstrate specialist skills, diligence, and value will continue to thrive, regardless of size or ownership structure.

Despite the growing complexity of threats and shrinking timelines between their emergence and deployment, Niblett emphasised that cybersecurity fundamentals remain constant. Strong change management, patching, configuration, and preparation for the unknown continue to form the backbone of effective defence. For his full insights, listeners are encouraged to tune into the latest episode of the techpartner.news podcast.

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