May 29, 2024 • 14 mins
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S1 (00:15):
On Vision Australia radio. This is Vision Xtra with Peter Greco.
S2 (00:23):
What's National Reconciliation Week? Very important week. And that organisations
that are, I say, celebrating, but maybe recognising a very
important achievement in the last little while is a group
called one three Yarn. They're a national program manager is
Marjorie Anderson and Margie Jaundice. Marjorie, thank you so much
for your time.
S3 (00:43):
Oh, thank you for having me, Peter.
S2 (00:44):
Now, I said, well, I hesitated to say you celebrate, uh, because, uh,
50,000 calls. I guess it kind of means you're a
very worthwhile, uh, organization and provide a worthwhile service. But
in a sense, maybe something not to celebrate. Yeah.
S3 (00:59):
It's, um, it's difficult. The celebration is that, you know,
Aboriginal people are really reaching out and we're saving Aboriginal lives.
But the sadness is that this line is needed at all. Um,
I'd really like to, you know, work my way out
of a job and have, you know, mentally healthy and
(01:19):
resilient and thriving Aboriginal community so that their dungeon won't
be needed.
S2 (01:25):
Just about the work that you do. Then how long
have you been around and how did you get started?
S3 (01:29):
Well, I I've worked in Aboriginal affairs for over 40
years and I came over to lifeline to start this service. Um,
it was co-designed with the community. They got the funding
came from government. There was a recognition that if you
really wanted to impact the suicide rates of Aboriginal and
Torres Strait Islander people, they would have to have a
(01:50):
culturally safe line to ring where Aboriginal people feel comfortable ringing.
So they brought me on into lifeline to set up
this line, and I co-designed it with the community, uh,
built a team around me and, um, got some crisis
supporters trained and on board and delivered what the community
(02:13):
asked for. So I had no preconceived ideas on what
this line should sound like, look like, feel like what
the values should be. I went out with a blank
sheet of paper and asked the community what they wanted
and delivered on what the community told me they wanted.
S2 (02:29):
A justification in setting it up is, uh, sort of
amplified by the numbers that of people have been called.
S3 (02:35):
Absolutely. What we were hearing when we're out there, Co-designing is,
you know, lines like lifeline are great, but you've often
got to educate the people on the end of the
line about your culture, about your family, about your responsibilities
within family, your responsibilities within community, your connection to land.
(02:56):
You know, the complexity of intergenerational trauma. You know, the
complexity of Aboriginal families. Um, before you can get the
help you need. But with 13 yarn, because every single
person who works for 13 yarn is either Aboriginal or
Torres Strait Islander, when you ring through, there's an understanding
(03:16):
there already so you can get right to the issue
that's really worrying you.
S2 (03:20):
So I guess, you know, both parties, if you like,
can kind of speak a bit more freely. Would that
be a fair thing to say?
S3 (03:25):
Yeah, I think the difference, the big difference between 13
yarn and Lifeline is we're much more casual and like
you're having a yarn rather than, um, the formality of
the lifeline. Lifeline is much more formal than, um, than
13 yarns. It's like we're conversational, you know, we're having
(03:47):
a yarn. We're, you know, just there to listen and support.
S2 (03:51):
Yarn is such a cool word, isn't it? It kind
of says it all, doesn't it? In four letters.
S3 (03:55):
It does, it does.
S2 (03:58):
Margie was interested tonight in some of the information that
was sent out about it, that, um, you had a
steep increase in calls after the voice referendum and the result?
S3 (04:07):
We certainly did, and I luckily I'd planned for that.
I thought that the referendum would really impact our calls
and our community. And I was right. Um, the whole
debate around the referendum was just appalling. And, you know,
bad behavior came out, racism came out, and we've had
a really increasing calls for, you know, that night of
(04:31):
the referendum and the following day and also for the
two weeks following that. But what we have noticed is
that since the referendum, there's been a rise month on
month for calls and racism for racism and discrimination. Now,
you know, that's appalling, that in this day and age,
(04:52):
Aboriginal people like 1 in 4 at some stages are
ringing because they have been the victim of racist abuse.
And that's appalling in this day and age. And. Last
month we had a bit of a dip. We had
a 10% dip. I hope we've turned the corner, because
the debate really almost gave permission for people to speak
(05:16):
out in, in a racist way. And that's just not
on in this country.
S2 (05:23):
Hard to believe, I must admit, from an observer, Marjorie,
that that thing is hard to believe that I mean,
regardless of what the result was, it didn't give permission
for anyone to do anything like that. I wouldn't have thought.
S3 (05:34):
No. And and also, it makes it more of an
issue for Aboriginal people, too, of course, because we've been
basically rejected by our own country. And then having somebody
sing out racist things to you on the street, of course,
it's going to trigger you more because you've already got
the rejection there. So people who might not normally ring
(05:54):
13 Jan because of, you know, the racism they get
in the community, they might get triggered more because of
the referendum. And they do ring us and say, look,
you know, it really triggered me that somebody sang that
out to me on the street. Whereas before I used
to just, you know, rub it off. But that's the thing,
you know, we we've got to stop it from occurring
(06:15):
in the first place.
S2 (06:16):
We've heard with quite some time now about the, uh,
the amount of, uh, you know, people that sadly take
their lives and it is much higher than the First Australians, uh, community.
Have you got any idea how much A13 yuan might
be helping? I guess it's pretty hard to kind of, uh,
put that into numbers, isn't it? You can't quantify that.
Or can, you.
S3 (06:36):
Know, we can't quantify it at this stage. Uh, we
know that every time we go out and undertake community engagement,
that we have somebody come up and say, you saved
my life. So saving one life is enough for me. Yeah,
that makes us go on.
S2 (06:52):
What about the people who may be not so much
be in metropolitan areas? Is one three yard available to them?
And and do you receive calls from sort of outer
metropolitan sort of rural remote areas as well?
S3 (07:03):
Absolutely. We are 24 over seven anywhere in Australia you
can ring from and the calls are free. And one
of the things we do do as a team is
we go out to those remote, regional and urban areas
to let people know about 13 yards to come up
and have a yarn with us to make sure that
(07:24):
they understand that the lines confidential and safe and there's
no judgment, there's no shame. You can ring any time.
And the best way to get that out there is
face to face with Aboriginal communities. For example, we've just
come back from the, uh, Broome Black Pride Festival where
we're up there for, you know, seven out of the
eight days of the festival talking to mob about, you know,
(07:48):
how 13 young can be a safe space to go
if they're feeling unwell or triggered or, um, need a
little bit of help and a good response. Yeah, yeah.
Great response. People love 13 yard. They come up and say, look,
you know, like, why haven't we had this earlier? Why
is this only been going for two years? You know,
(08:10):
this should have been it should be 60 years old,
the same as lifeline. They can't believe that this service
has only been going for two years. We've got a
great name across the community. We've just won a national
award through Suicide Prevention Australia for priority populations. Um, you know,
that national award means a lot to us. Um, so,
(08:34):
you know, our crisis supporters are doing a great job
sitting there answering the phone and making sure community safe
and mob is safe.
S2 (08:41):
Tell us a bit about the training that goes into
your people that answer the phone.
S3 (08:44):
Well, we we've used, um, we used lifeline training. And
what we did was we put a cultural lens over
that training. So we we changed it to suit us,
to suit Aboriginal people. It's accredited training. And what I
say is that 13 Jan crisis supporters are more highly
trained than lifeline crisis supporters because because our crisis supporters
(09:08):
actually do two extra modules and that's around, you know,
intergenerational trauma and also the complexity of social and emotional
well-being in Aboriginal communities. So our crisis supporters are highly trained.
It takes a whole year to get accredited, to be
a crisis supporter. And then once you're an accredited crisis supporter,
(09:31):
a lot of that staff are going on to mentoring
other staff, you know, really going on to training. You know,
there's a real career path for our people. Um, within here,
we've even had a couple of, um, our, our early
crisis supporters that came on early in the piece have
now moved on to become centralized in ship support workers,
(09:52):
which is the workers who support crisis supporters while they're
in a call, if they get lost or they get overwhelmed,
they can reach out and get this support during a call.
And some of our. Rosas supporters have moved up that
step to become those, um, centralised initiative supporters. So they're
highly skilled, they're highly trained, and they also bring that
(10:15):
extra qualification of being, you know, Aboriginal and culturally aware
and understanding of, you know, intergenerational trauma and social and
emotional well-being for Aboriginal people. So, you know, they they're
really highly skilled people.
S2 (10:31):
I was going to say they'd be pretty highly motivated too,
wouldn't they?
S3 (10:35):
Are really highly motivated. The biggest thing I've got is
stopping people from stealing them once I train them.
S2 (10:42):
Well, I guess that's a compliment in itself, isn't it?
S3 (10:45):
It is, it is. And really, when you think about it,
when they do leave and go out into the community,
they're taking those skills with them, you know, to their
to their next position. So and they're still, you know,
real gatekeepers for their community too, because they will talk about,
you know, suicide and its consequences in the community. And
(11:05):
we need to just take the sting and the shame
out of that. So the people talk about it like,
you know, a broken brain is the same as having
a broken, you know, leg or a broken arm. You know,
it's it's it's something that we should all not be
ashamed about and just deal with it like a broken
heart or a broken soul or a broken brain is
(11:25):
exactly the same as having a broken leg or a
broken arm.
S2 (11:28):
The very powerful way to put it. But you were
running out of time rapidly. I've enjoyed so much talking
to you. Can I ask you just sort of briefly,
if that's a fair question, what you think of National
Reconciliation Week?
S3 (11:40):
Look, I think it'd be great if we could reconcile. Um,
but the referendum told me we're a long way from
that in this country. A lot of.
S2 (11:48):
Work to do. By everyone, I mean absolutely everybody.
S3 (11:52):
Yeah, a lot of work to do. And I think
the disappointment of the referendum is still stinging.
S2 (11:57):
Yeah. I mean, yeah, I guess as I said kind
of earlier or hinted at earlier, kind of, you know,
the day after some of us not so much and
forgotten about it, but I guess we kind of move on.
But it's much easier said than done if you've been
impacted in some of the ways you've explained so well
with us, uh, in the last few minutes that we
spent with you.
S3 (12:15):
Well, we're a resilient Melbourne. Yeah, we'll live through it.
S2 (12:19):
Well, you've been you've been around longer than the most
other race or any other race. I guess that shows
resilience just in, uh, it's literally in your DNA.
S3 (12:27):
Exactly.
S2 (12:28):
Do you have any difficulty in terms of recruiting? You
talked about people pinching your staff. Do you have any
trouble recruiting staff?
S3 (12:34):
No, no, not at all. Because that onions got such
a good name. We get people emailing us and ringing
us all the time wanting to come and work for us.
S2 (12:42):
Now you've got a website, you've got your own website,
haven't you? I think.
S3 (12:45):
Yeah, just um, Google that and yarn and it'll come up.
S2 (12:48):
Yeah. I just love that name. It's such, uh, it's
so appropriate, isn't it? To whoever came up with that
was a you merger. They came up with the name.
S3 (12:54):
No, no, it was the community.
S4 (12:57):
Okay. Uh.
S2 (12:58):
It sounds like you might have had a bit of
a hand in it, but you're too modest to say.
S4 (13:01):
Uh.
S2 (13:04):
Marjorie. No, it's just it's been, uh, it's been enjoyable,
enlightening and uplifting. And by the same token, very, very moving.
Speaking to you. Congratulations to you and all those that
have been involved into the 50,000 plus people that have called.
I'm sure every one of them has been helped to
a lesser or greater degree. And keep up the great work.
And um, well, let's hope in 60 years time you
(13:24):
are still or as you said, maybe, um, you will
do yourself out of a job and I'm sure you
find a job somewhere else.
S4 (13:30):
Uh, I'm not sure.
S3 (13:31):
I'll be around in 60 years. That would make me 104.
S2 (13:35):
Well, I'll tell you what. I'll sort that out, but
we're glad to talk to you. Thanks so much for
your time.
S4 (13:42):
Thank you.
S3 (13:42):
Peter. Bye.
S2 (13:44):
That's, uh, what a delight. That's, uh, Marjorie Anderson there.
Who's the national programs manager for one three yarn? Just
recently celebrated their 50,000th call.
S5 (13:55):
Thank you for listening to Vision Extra with Peter Greco.
You can find this interview on the Focal Point Podcast.
This show was produced in the Adelaide studios of Vision
Australia Radio.
On Vision Australia radio. This is Vision Xtra with Peter Greco.
S2 (00:23):
What's National Reconciliation Week? Very important week. And that organisations
that are, I say, celebrating, but maybe recognising a very
important achievement in the last little while is a group
called one three Yarn. They're a national program manager is
Marjorie Anderson and Margie Jaundice. Marjorie, thank you so much
for your time.
S3 (00:43):
Oh, thank you for having me, Peter.
S2 (00:44):
Now, I said, well, I hesitated to say you celebrate, uh, because, uh,
50,000 calls. I guess it kind of means you're a
very worthwhile, uh, organization and provide a worthwhile service. But
in a sense, maybe something not to celebrate. Yeah.
S3 (00:59):
It's, um, it's difficult. The celebration is that, you know,
Aboriginal people are really reaching out and we're saving Aboriginal lives.
But the sadness is that this line is needed at all. Um,
I'd really like to, you know, work my way out
of a job and have, you know, mentally healthy and
(01:19):
resilient and thriving Aboriginal community so that their dungeon won't
be needed.
S2 (01:25):
Just about the work that you do. Then how long
have you been around and how did you get started?
S3 (01:29):
Well, I I've worked in Aboriginal affairs for over 40
years and I came over to lifeline to start this service. Um,
it was co-designed with the community. They got the funding
came from government. There was a recognition that if you
really wanted to impact the suicide rates of Aboriginal and
Torres Strait Islander people, they would have to have a
(01:50):
culturally safe line to ring where Aboriginal people feel comfortable ringing.
So they brought me on into lifeline to set up
this line, and I co-designed it with the community, uh,
built a team around me and, um, got some crisis
supporters trained and on board and delivered what the community
(02:13):
asked for. So I had no preconceived ideas on what
this line should sound like, look like, feel like what
the values should be. I went out with a blank
sheet of paper and asked the community what they wanted
and delivered on what the community told me they wanted.
S2 (02:29):
A justification in setting it up is, uh, sort of
amplified by the numbers that of people have been called.
S3 (02:35):
Absolutely. What we were hearing when we're out there, Co-designing is,
you know, lines like lifeline are great, but you've often
got to educate the people on the end of the
line about your culture, about your family, about your responsibilities
within family, your responsibilities within community, your connection to land.
(02:56):
You know, the complexity of intergenerational trauma. You know, the
complexity of Aboriginal families. Um, before you can get the
help you need. But with 13 yarn, because every single
person who works for 13 yarn is either Aboriginal or
Torres Strait Islander, when you ring through, there's an understanding
(03:16):
there already so you can get right to the issue
that's really worrying you.
S2 (03:20):
So I guess, you know, both parties, if you like,
can kind of speak a bit more freely. Would that
be a fair thing to say?
S3 (03:25):
Yeah, I think the difference, the big difference between 13
yarn and Lifeline is we're much more casual and like
you're having a yarn rather than, um, the formality of
the lifeline. Lifeline is much more formal than, um, than
13 yarns. It's like we're conversational, you know, we're having
(03:47):
a yarn. We're, you know, just there to listen and support.
S2 (03:51):
Yarn is such a cool word, isn't it? It kind
of says it all, doesn't it? In four letters.
S3 (03:55):
It does, it does.
S2 (03:58):
Margie was interested tonight in some of the information that
was sent out about it, that, um, you had a
steep increase in calls after the voice referendum and the result?
S3 (04:07):
We certainly did, and I luckily I'd planned for that.
I thought that the referendum would really impact our calls
and our community. And I was right. Um, the whole
debate around the referendum was just appalling. And, you know,
bad behavior came out, racism came out, and we've had
a really increasing calls for, you know, that night of
(04:31):
the referendum and the following day and also for the
two weeks following that. But what we have noticed is
that since the referendum, there's been a rise month on
month for calls and racism for racism and discrimination. Now,
you know, that's appalling, that in this day and age,
(04:52):
Aboriginal people like 1 in 4 at some stages are
ringing because they have been the victim of racist abuse.
And that's appalling in this day and age. And. Last
month we had a bit of a dip. We had
a 10% dip. I hope we've turned the corner, because
the debate really almost gave permission for people to speak
(05:16):
out in, in a racist way. And that's just not
on in this country.
S2 (05:23):
Hard to believe, I must admit, from an observer, Marjorie,
that that thing is hard to believe that I mean,
regardless of what the result was, it didn't give permission
for anyone to do anything like that. I wouldn't have thought.
S3 (05:34):
No. And and also, it makes it more of an
issue for Aboriginal people, too, of course, because we've been
basically rejected by our own country. And then having somebody
sing out racist things to you on the street, of course,
it's going to trigger you more because you've already got
the rejection there. So people who might not normally ring
(05:54):
13 Jan because of, you know, the racism they get
in the community, they might get triggered more because of
the referendum. And they do ring us and say, look,
you know, it really triggered me that somebody sang that
out to me on the street. Whereas before I used
to just, you know, rub it off. But that's the thing,
you know, we we've got to stop it from occurring
(06:15):
in the first place.
S2 (06:16):
We've heard with quite some time now about the, uh,
the amount of, uh, you know, people that sadly take
their lives and it is much higher than the First Australians, uh, community.
Have you got any idea how much A13 yuan might
be helping? I guess it's pretty hard to kind of, uh,
put that into numbers, isn't it? You can't quantify that.
Or can, you.
S3 (06:36):
Know, we can't quantify it at this stage. Uh, we
know that every time we go out and undertake community engagement,
that we have somebody come up and say, you saved
my life. So saving one life is enough for me. Yeah,
that makes us go on.
S2 (06:52):
What about the people who may be not so much
be in metropolitan areas? Is one three yard available to them?
And and do you receive calls from sort of outer
metropolitan sort of rural remote areas as well?
S3 (07:03):
Absolutely. We are 24 over seven anywhere in Australia you
can ring from and the calls are free. And one
of the things we do do as a team is
we go out to those remote, regional and urban areas
to let people know about 13 yards to come up
and have a yarn with us to make sure that
(07:24):
they understand that the lines confidential and safe and there's
no judgment, there's no shame. You can ring any time.
And the best way to get that out there is
face to face with Aboriginal communities. For example, we've just
come back from the, uh, Broome Black Pride Festival where
we're up there for, you know, seven out of the
eight days of the festival talking to mob about, you know,
(07:48):
how 13 young can be a safe space to go
if they're feeling unwell or triggered or, um, need a
little bit of help and a good response. Yeah, yeah.
Great response. People love 13 yard. They come up and say, look,
you know, like, why haven't we had this earlier? Why
is this only been going for two years? You know,
(08:10):
this should have been it should be 60 years old,
the same as lifeline. They can't believe that this service
has only been going for two years. We've got a
great name across the community. We've just won a national
award through Suicide Prevention Australia for priority populations. Um, you know,
that national award means a lot to us. Um, so,
(08:34):
you know, our crisis supporters are doing a great job
sitting there answering the phone and making sure community safe
and mob is safe.
S2 (08:41):
Tell us a bit about the training that goes into
your people that answer the phone.
S3 (08:44):
Well, we we've used, um, we used lifeline training. And
what we did was we put a cultural lens over
that training. So we we changed it to suit us,
to suit Aboriginal people. It's accredited training. And what I
say is that 13 Jan crisis supporters are more highly
trained than lifeline crisis supporters because because our crisis supporters
(09:08):
actually do two extra modules and that's around, you know,
intergenerational trauma and also the complexity of social and emotional
well-being in Aboriginal communities. So our crisis supporters are highly trained.
It takes a whole year to get accredited, to be
a crisis supporter. And then once you're an accredited crisis supporter,
(09:31):
a lot of that staff are going on to mentoring
other staff, you know, really going on to training. You know,
there's a real career path for our people. Um, within here,
we've even had a couple of, um, our, our early
crisis supporters that came on early in the piece have
now moved on to become centralized in ship support workers,
(09:52):
which is the workers who support crisis supporters while they're
in a call, if they get lost or they get overwhelmed,
they can reach out and get this support during a call.
And some of our. Rosas supporters have moved up that
step to become those, um, centralised initiative supporters. So they're
highly skilled, they're highly trained, and they also bring that
(10:15):
extra qualification of being, you know, Aboriginal and culturally aware
and understanding of, you know, intergenerational trauma and social and
emotional well-being for Aboriginal people. So, you know, they they're
really highly skilled people.
S2 (10:31):
I was going to say they'd be pretty highly motivated too,
wouldn't they?
S3 (10:35):
Are really highly motivated. The biggest thing I've got is
stopping people from stealing them once I train them.
S2 (10:42):
Well, I guess that's a compliment in itself, isn't it?
S3 (10:45):
It is, it is. And really, when you think about it,
when they do leave and go out into the community,
they're taking those skills with them, you know, to their
to their next position. So and they're still, you know,
real gatekeepers for their community too, because they will talk about,
you know, suicide and its consequences in the community. And
(11:05):
we need to just take the sting and the shame
out of that. So the people talk about it like,
you know, a broken brain is the same as having
a broken, you know, leg or a broken arm. You know,
it's it's it's something that we should all not be
ashamed about and just deal with it like a broken
heart or a broken soul or a broken brain is
(11:25):
exactly the same as having a broken leg or a
broken arm.
S2 (11:28):
The very powerful way to put it. But you were
running out of time rapidly. I've enjoyed so much talking
to you. Can I ask you just sort of briefly,
if that's a fair question, what you think of National
Reconciliation Week?
S3 (11:40):
Look, I think it'd be great if we could reconcile. Um,
but the referendum told me we're a long way from
that in this country. A lot of.
S2 (11:48):
Work to do. By everyone, I mean absolutely everybody.
S3 (11:52):
Yeah, a lot of work to do. And I think
the disappointment of the referendum is still stinging.
S2 (11:57):
Yeah. I mean, yeah, I guess as I said kind
of earlier or hinted at earlier, kind of, you know,
the day after some of us not so much and
forgotten about it, but I guess we kind of move on.
But it's much easier said than done if you've been
impacted in some of the ways you've explained so well
with us, uh, in the last few minutes that we
spent with you.
S3 (12:15):
Well, we're a resilient Melbourne. Yeah, we'll live through it.
S2 (12:19):
Well, you've been you've been around longer than the most
other race or any other race. I guess that shows
resilience just in, uh, it's literally in your DNA.
S3 (12:27):
Exactly.
S2 (12:28):
Do you have any difficulty in terms of recruiting? You
talked about people pinching your staff. Do you have any
trouble recruiting staff?
S3 (12:34):
No, no, not at all. Because that onions got such
a good name. We get people emailing us and ringing
us all the time wanting to come and work for us.
S2 (12:42):
Now you've got a website, you've got your own website,
haven't you? I think.
S3 (12:45):
Yeah, just um, Google that and yarn and it'll come up.
S2 (12:48):
Yeah. I just love that name. It's such, uh, it's
so appropriate, isn't it? To whoever came up with that
was a you merger. They came up with the name.
S3 (12:54):
No, no, it was the community.
S4 (12:57):
Okay. Uh.
S2 (12:58):
It sounds like you might have had a bit of
a hand in it, but you're too modest to say.
S4 (13:01):
Uh.
S2 (13:04):
Marjorie. No, it's just it's been, uh, it's been enjoyable,
enlightening and uplifting. And by the same token, very, very moving.
Speaking to you. Congratulations to you and all those that
have been involved into the 50,000 plus people that have called.
I'm sure every one of them has been helped to
a lesser or greater degree. And keep up the great work.
And um, well, let's hope in 60 years time you
(13:24):
are still or as you said, maybe, um, you will
do yourself out of a job and I'm sure you
find a job somewhere else.
S4 (13:30):
Uh, I'm not sure.
S3 (13:31):
I'll be around in 60 years. That would make me 104.
S2 (13:35):
Well, I'll tell you what. I'll sort that out, but
we're glad to talk to you. Thanks so much for
your time.
S4 (13:42):
Thank you.
S3 (13:42):
Peter. Bye.
S2 (13:44):
That's, uh, what a delight. That's, uh, Marjorie Anderson there.
Who's the national programs manager for one three yarn? Just
recently celebrated their 50,000th call.
S5 (13:55):
Thank you for listening to Vision Extra with Peter Greco.
You can find this interview on the Focal Point Podcast.
This show was produced in the Adelaide studios of Vision
Australia Radio.
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