It's Called Cross-Selling Because it Makes Clients Cross! How the Professional Services Sector Manages Sales and Client Relationships: Interviewing Nigel Clark

In this episode, Gary speaks with Nigel Clark, who is currently leading Marketing globally for SLR Consulting - an international leader of environmental and advisory solutions helping clients of all shapes and size achieve their sustainability goals. He is an experienced strategy, marketing, communications and client development leader.

Nigel has a wealth of experience and holds nothing back in this episode, sharing thoughts and ideas relevant to anyone in the professional services sector.

 

KEY TAKEAWAYS

 

 

• In Nigel's world of consulting, it is common practice for most time and effort to be spent ahead of a bid for a job. It can be an extremely competitive process, even if you have a pre-existing relationship with the client.
  
  
• SLR Consulting have a formal client programme, they think about specific clients they want to develop a relationship with and try to make this a two-way process. They then have set people in the team who are designated to client relationship management, ensuring they are confident and comfortable in what they are doing.
  
  
• It can be useful in larger companies or bigger projects to have dedicated salespeople. These would still be people with a technical background as they need to have context and an understanding of the clients' needs, but it would mean other individuals would then focus on specialising on delivering different aspects of the project.
  
  
  

 

 

 

BEST MOMENTS

 

“The vast majority of our time and effort is ahead of bid not after the bid”

 

“You can't expect somebody to sell and deliver that type of project”

 

“I'm very confident at saying I'm not the person you need to speak to and develop this but I have a colleague that can”

 

VALUABLE RESOURCES

https://questas.co.uk/cross-selling-how-to-achieve-growth-by-cross-selling-in-professional-services/

https://questas.co.uk/e-learning/

 

ABOUT THE HOST

 

Gary Williams has been in sales and marketing his entire career. The past 10 years have been dedicated to helping technically minded non-salespeople become skilled and confident in selling themselves and their services.

ABOUT THE GUEST

 

Nigel Clark - Global Marketing Director, SLR Consulting

 

Currently leading Marketing globally for SLR Consulting - an international leader of environmental and advisory solutions helping clients of all shapes and size achieve their sustainability goals.

He is an experienced strategy, marketing, communications and client development leader, in particular in the professional services sector having led teams in both strategic and operational roles in financial services, management consulting, legal, environmental, business services and engineering firms. He is also a course director and marketing tutor with Cambridge Marketing College, the UK's leading provider of accredited marketing courses, qualifica