July 16, 2024 • 9 mins
Watch Carol and Tim LIVE every day on YouTube: http://bit.ly/3vTiACF.
LinkedIn Chief Operating Officer Dan Shapero discusses how artificial intelligence is changing jobs and the labor market.
Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:02):
Bloomberg Audio Studios, podcasts, radio news.
Speaker 2 (00:07):
This is Bloomberg Business Week with Carol Messer and Tim
Stenebek on Bloomberg Radio Up to now, Carol, the winners
when it comes to AI have been clear when when
talking public companies at least you know, and Vidia, Microsoft,
super micro Computer, broadcomon the like certainly come to mind.
Speaker 1 (00:23):
Yeah, absolutely, no doubt about it. What's been less clear, though,
is something that we ask pretty much everyone we think
can answer it is how AI will change the future
of work. It's a big question. And yeah, we know
it's supposed to make us all more productive, and I
wouldn't mind a little assist on some things that we do.
But Tim and I are still writing all of these
introductions on our own, so isn't helping yet.
Speaker 2 (00:45):
So when we make mistakes like I, you know, you
say the name. If you say the name of it
book incorrectly, for example, that could be my fault for
writing it improperly.
Speaker 1 (00:54):
Would AI get it right? Yeah? Maybe? Maybe not.
Speaker 2 (00:57):
Hey, we know that Dan Shapiro spends a lot of
time thinking about this. He's chief operating officer over at LinkedIn. Reminder,
it is owned by Microsoft. They did buy it a
few years ago. He joins us from Mountain View, California,
and Dan, welcome back. How are you.
Speaker 3 (01:11):
Great to be here? How are you?
Speaker 2 (01:12):
We're doing pretty well. Hey, politics is certainly top of mind,
front and center for us. So we got to ask
you just because we have just learned that Jade Vance
has been picked as the running mate for former President Trump.
He announced that just in the last half hour. How
that's kind of coming into your world. How politics is
playing into your world over at LinkedIn right now at all?
(01:32):
Are you seeing it on the site? It's traditionally kind
of an a political place, at least in my experience.
But share with us what you're seeing.
Speaker 3 (01:41):
Well, the focus of LinkedIn is to be a platform
for professional conversation, knowledge sharing, and so that's really the
place that we focus and LinkedIn will always really be
about economic opportunity and not a place for a political discourse.
Speaker 1 (01:55):
But I do wonder too, as a chief operating officer,
how you are thinking about potentially the impact of the
upcoming elections what it might mean in terms of the economy,
the labor market. I mean, that's a really important thing, right,
job postings and the activity on your site. So I'm
just curious how it all kind of factors into any
of your narratives in your job.
Speaker 3 (02:18):
Yeah, well, it's no question it's a topic of conversation
in the business environment. Where we really try to focus
is to make sure that people can come to LinkedIn too.
They're concerned about their jobs, are looking for their next job,
that they can find that opportunity that they can learn
new skills to prepare for the AI economy, which is
probably the most important thing that both our members and
(02:38):
our customers are coming to us to talk about.
Speaker 1 (02:40):
All right, so I'm assuming they're also coming to you
to talk a lot about artificial intelligence. So top of mind,
top couple of questions that are coming up when it
either as your customers or just you're noticing in terms
of activity on the site.
Speaker 3 (02:55):
Absolutely, I think the biggest thing is that the energy
is shifted. Two years ago, when GPT came about, there
was inspiration, there was trepidation. I think most business leaders
have shifted into execution. I think it's been pretty come
pretty clear that business leaders have decided that the difference
between their team performing and not performing over the next
(03:15):
year and maybe in the next decade is about if
they figured out how to manifest the power of AI.
In fact, eighty percent of business leaders have already made
the decision that they need to start adopting AI tools
more aggressively. Now now they're asking questions, well, what does
this mean for my team? And it really breaks into
three categories. There's roles where they know they need more
(03:36):
of that those might be technical roles in particular. There
are roles that they wonder if they need few of.
But probably the thing that's the most unique about this
change is that for the vast majority of companies, a
big percentage of their employee base is probably going to
need to learn new things. And you know, as much
as people are asking the question is AI going to
(03:56):
take my job, the question that everyone knows the answer
to is that AI is apps going to change your job.
We predicted about seventy percent of skills will need to
change by twenty thirty, and so there's just a lot
of questions that people are working through, whether you're a
business leader or you're a professional, about how is it
going to change for me and my team? Or what
does it mean that I need to prepare for in
(04:18):
my career?
Speaker 2 (04:19):
Hey, before we go, I just before we go further,
I just want to get an idea and take a
step back a little bit because as a reminder, LinkedIn
is owned by Microsoft and Microsoft I mean no question
people would argue with the Microsoft is one of leaders
when it comes to AI. They've got the OpenAI partnership,
That've got Mustafa Sulliman, who's the deep Mind and Inflection
(04:42):
co founder, as EVP and CEO of Microsoft AI, Dan,
what do you get from Microsoft as the parent company
in terms of AI?
Speaker 3 (04:55):
I think there's two things. I think the first thing
is the world's leading infrastructure. So all AI capabilities are
about the right infrastructure, the right models, and data that
helps make those models smarter. And we've been so thrilled
to be able to leverage the Microsoft infrastructure and modeling
capabilities to really power a whole new set of features
that are showing up for our customers. They could be
(05:17):
recruiters or marketers and our members whether they're trying to
get content or find a job, and so that infrastructure
has really given us the ability to scale up our
AI roadmap in a very ambitious way. And the second
is just around thought leadership. We were very lucky to
learn about some of the new chat GBT models about
(05:38):
six months before the rest of the world saw them
as they were launched, and that allowed us to start
to pivot our roadmap and plant one hundred seeds of
new product features. And we're really learning in an aggressive
way about what works and what's coming and how that
means we can deliver more value for our different constituencies.
Speaker 1 (05:57):
Right, there's two different sides to this, right, what you
will see on the platform in terms of jobs and
how they are impacted by artificial intelligence, whether it's you know,
co working side by side or just new jobs that
pop out or some jobs that ultimately go away. But
it's also how you guys use artificial intelligence or whether
it's chat GBT, how are you and how is it
(06:18):
going to be changing the LinkedIn platform?
Speaker 3 (06:21):
Well, I think I sort of have talked about. The
number one interview question in my mind of twenty twenty
four is tell me how you've used AI in your
job or at home. And the reason is because companies
recognize all companies LinkedIn the entire ecosystem recognizes that we
need teams that are AI capable, that are AI fluent,
(06:41):
and so any ability to manifest that knowledge in the
way you talk to employer is going to be a
huge deal. In fact, we've seen AI skills on the
platform go through an enormous surge over the last twelve months.
And it's not just technical rules. You know, marketers, designers,
some of the most creative roles are embracing an eye
(07:01):
because it helps remove some of the drudgery and the
administrative tasks that are often get in the way of
doing the more creative work. And so we at LinkedIn
where we're exploring this across the range of capabilities in
our own products, within our teams, and I'm just really
excited about people being able to focus on the more
human parts of the job, the more creative parts of
the job. And it really is going to be an
(07:23):
unlock for a wide range of disciplines.
Speaker 2 (07:25):
How do you use AI at work?
Speaker 3 (07:29):
I use it in a number of ways. I really
wish that I could be more places at the same time.
I don't know if you've ever felt this in your life.
Oh yeah, But there are meetings I can't join, and
I can get summaries and transcripts of them to know
what I should focus on. On the odd occasion I
join a meeting late and AI will tell me what
I missed. I'm often trying to take customer information and
(07:51):
know how our customers feel about our products, and so
sometimes AA will help me summarize that. And then at home,
you know, sometimes I try to that organize family trips
or activities, and sometimes AI will give me ideas of
how to either plan for an event or do some travel.
Speaker 1 (08:10):
Do you feel like in five years, AI and the
types of jobs we'll be talking about will be dramatically different.
Speaker 3 (08:17):
I don't know if the titles will be different. I
think there are a lot of the titles that people
have today will be the same titles they have in
the future. But if you look at what people do
in those jobs, I think the things that they spend
their day doing will change dramatically. There's a lot of
repetitive and administrative tasks and a lot of jobs. A
good example, we work with recruiters day in and day out,
(08:40):
and a lot of time they spend is writing personalized
messages to the candidates that they want to have a
conversation with. What they really want to be doing is
spending time talking to those candidates around their aspirations and
their capabilities. But they spend a lot of time in
this communication. AI is very good what we've learned of
writing a personalized outreach to someone you don't know. Because
(09:01):
we know the person, you know the job, and so
now the recruiter can really you know, hone their skill
set around the human part.
Speaker 1 (09:08):
Of the job. That makes a lot of sense. All right,
Dan Shapiro, thank you so much, chief operating officer at LinkedIn.
Who's in good company because the FED chair J. Powell,
they're actually using chachipe to ask them, like, what kind
of questions got I get at the press conference?
Speaker 2 (09:20):
Yeah, FED decision, better questions from the actual journalist. So
our job is safe, at least for now, thanks to
Dan Shapiro.
Bloomberg Audio Studios, podcasts, radio news.
Speaker 2 (00:07):
This is Bloomberg Business Week with Carol Messer and Tim
Stenebek on Bloomberg Radio Up to now, Carol, the winners
when it comes to AI have been clear when when
talking public companies at least you know, and Vidia, Microsoft,
super micro Computer, broadcomon the like certainly come to mind.
Speaker 1 (00:23):
Yeah, absolutely, no doubt about it. What's been less clear, though,
is something that we ask pretty much everyone we think
can answer it is how AI will change the future
of work. It's a big question. And yeah, we know
it's supposed to make us all more productive, and I
wouldn't mind a little assist on some things that we do.
But Tim and I are still writing all of these
introductions on our own, so isn't helping yet.
Speaker 2 (00:45):
So when we make mistakes like I, you know, you
say the name. If you say the name of it
book incorrectly, for example, that could be my fault for
writing it improperly.
Speaker 1 (00:54):
Would AI get it right? Yeah? Maybe? Maybe not.
Speaker 2 (00:57):
Hey, we know that Dan Shapiro spends a lot of
time thinking about this. He's chief operating officer over at LinkedIn. Reminder,
it is owned by Microsoft. They did buy it a
few years ago. He joins us from Mountain View, California,
and Dan, welcome back. How are you.
Speaker 3 (01:11):
Great to be here? How are you?
Speaker 2 (01:12):
We're doing pretty well. Hey, politics is certainly top of mind,
front and center for us. So we got to ask
you just because we have just learned that Jade Vance
has been picked as the running mate for former President Trump.
He announced that just in the last half hour. How
that's kind of coming into your world. How politics is
playing into your world over at LinkedIn right now at all?
(01:32):
Are you seeing it on the site? It's traditionally kind
of an a political place, at least in my experience.
But share with us what you're seeing.
Speaker 3 (01:41):
Well, the focus of LinkedIn is to be a platform
for professional conversation, knowledge sharing, and so that's really the
place that we focus and LinkedIn will always really be
about economic opportunity and not a place for a political discourse.
Speaker 1 (01:55):
But I do wonder too, as a chief operating officer,
how you are thinking about potentially the impact of the
upcoming elections what it might mean in terms of the economy,
the labor market. I mean, that's a really important thing, right,
job postings and the activity on your site. So I'm
just curious how it all kind of factors into any
of your narratives in your job.
Speaker 3 (02:18):
Yeah, well, it's no question it's a topic of conversation
in the business environment. Where we really try to focus
is to make sure that people can come to LinkedIn too.
They're concerned about their jobs, are looking for their next job,
that they can find that opportunity that they can learn
new skills to prepare for the AI economy, which is
probably the most important thing that both our members and
(02:38):
our customers are coming to us to talk about.
Speaker 1 (02:40):
All right, so I'm assuming they're also coming to you
to talk a lot about artificial intelligence. So top of mind,
top couple of questions that are coming up when it
either as your customers or just you're noticing in terms
of activity on the site.
Speaker 3 (02:55):
Absolutely, I think the biggest thing is that the energy
is shifted. Two years ago, when GPT came about, there
was inspiration, there was trepidation. I think most business leaders
have shifted into execution. I think it's been pretty come
pretty clear that business leaders have decided that the difference
between their team performing and not performing over the next
(03:15):
year and maybe in the next decade is about if
they figured out how to manifest the power of AI.
In fact, eighty percent of business leaders have already made
the decision that they need to start adopting AI tools
more aggressively. Now now they're asking questions, well, what does
this mean for my team? And it really breaks into
three categories. There's roles where they know they need more
(03:36):
of that those might be technical roles in particular. There
are roles that they wonder if they need few of.
But probably the thing that's the most unique about this
change is that for the vast majority of companies, a
big percentage of their employee base is probably going to
need to learn new things. And you know, as much
as people are asking the question is AI going to
(03:56):
take my job, the question that everyone knows the answer
to is that AI is apps going to change your job.
We predicted about seventy percent of skills will need to
change by twenty thirty, and so there's just a lot
of questions that people are working through, whether you're a
business leader or you're a professional, about how is it
going to change for me and my team? Or what
does it mean that I need to prepare for in
(04:18):
my career?
Speaker 2 (04:19):
Hey, before we go, I just before we go further,
I just want to get an idea and take a
step back a little bit because as a reminder, LinkedIn
is owned by Microsoft and Microsoft I mean no question
people would argue with the Microsoft is one of leaders
when it comes to AI. They've got the OpenAI partnership,
That've got Mustafa Sulliman, who's the deep Mind and Inflection
(04:42):
co founder, as EVP and CEO of Microsoft AI, Dan,
what do you get from Microsoft as the parent company
in terms of AI?
Speaker 3 (04:55):
I think there's two things. I think the first thing
is the world's leading infrastructure. So all AI capabilities are
about the right infrastructure, the right models, and data that
helps make those models smarter. And we've been so thrilled
to be able to leverage the Microsoft infrastructure and modeling
capabilities to really power a whole new set of features
that are showing up for our customers. They could be
(05:17):
recruiters or marketers and our members whether they're trying to
get content or find a job, and so that infrastructure
has really given us the ability to scale up our
AI roadmap in a very ambitious way. And the second
is just around thought leadership. We were very lucky to
learn about some of the new chat GBT models about
(05:38):
six months before the rest of the world saw them
as they were launched, and that allowed us to start
to pivot our roadmap and plant one hundred seeds of
new product features. And we're really learning in an aggressive
way about what works and what's coming and how that
means we can deliver more value for our different constituencies.
Speaker 1 (05:57):
Right, there's two different sides to this, right, what you
will see on the platform in terms of jobs and
how they are impacted by artificial intelligence, whether it's you know,
co working side by side or just new jobs that
pop out or some jobs that ultimately go away. But
it's also how you guys use artificial intelligence or whether
it's chat GBT, how are you and how is it
(06:18):
going to be changing the LinkedIn platform?
Speaker 3 (06:21):
Well, I think I sort of have talked about. The
number one interview question in my mind of twenty twenty
four is tell me how you've used AI in your
job or at home. And the reason is because companies
recognize all companies LinkedIn the entire ecosystem recognizes that we
need teams that are AI capable, that are AI fluent,
(06:41):
and so any ability to manifest that knowledge in the
way you talk to employer is going to be a
huge deal. In fact, we've seen AI skills on the
platform go through an enormous surge over the last twelve months.
And it's not just technical rules. You know, marketers, designers,
some of the most creative roles are embracing an eye
(07:01):
because it helps remove some of the drudgery and the
administrative tasks that are often get in the way of
doing the more creative work. And so we at LinkedIn
where we're exploring this across the range of capabilities in
our own products, within our teams, and I'm just really
excited about people being able to focus on the more
human parts of the job, the more creative parts of
the job. And it really is going to be an
(07:23):
unlock for a wide range of disciplines.
Speaker 2 (07:25):
How do you use AI at work?
Speaker 3 (07:29):
I use it in a number of ways. I really
wish that I could be more places at the same time.
I don't know if you've ever felt this in your life.
Oh yeah, But there are meetings I can't join, and
I can get summaries and transcripts of them to know
what I should focus on. On the odd occasion I
join a meeting late and AI will tell me what
I missed. I'm often trying to take customer information and
(07:51):
know how our customers feel about our products, and so
sometimes AA will help me summarize that. And then at home,
you know, sometimes I try to that organize family trips
or activities, and sometimes AI will give me ideas of
how to either plan for an event or do some travel.
Speaker 1 (08:10):
Do you feel like in five years, AI and the
types of jobs we'll be talking about will be dramatically different.
Speaker 3 (08:17):
I don't know if the titles will be different. I
think there are a lot of the titles that people
have today will be the same titles they have in
the future. But if you look at what people do
in those jobs, I think the things that they spend
their day doing will change dramatically. There's a lot of
repetitive and administrative tasks and a lot of jobs. A
good example, we work with recruiters day in and day out,
(08:40):
and a lot of time they spend is writing personalized
messages to the candidates that they want to have a
conversation with. What they really want to be doing is
spending time talking to those candidates around their aspirations and
their capabilities. But they spend a lot of time in
this communication. AI is very good what we've learned of
writing a personalized outreach to someone you don't know. Because
(09:01):
we know the person, you know the job, and so
now the recruiter can really you know, hone their skill
set around the human part.
Speaker 1 (09:08):
Of the job. That makes a lot of sense. All right,
Dan Shapiro, thank you so much, chief operating officer at LinkedIn.
Who's in good company because the FED chair J. Powell,
they're actually using chachipe to ask them, like, what kind
of questions got I get at the press conference?
Speaker 2 (09:20):
Yeah, FED decision, better questions from the actual journalist. So
our job is safe, at least for now, thanks to
Dan Shapiro.
Hosts And Creators
Tim Stenovec
Carol Massar
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