In this thought-provoking episode of AIBiz, host Avik Chakraborty sits down with Andrew Bolton—Harvard-trained financial strategist, former Wall Street maverick, and CEO of TechRescue—to explore a critical question: what happens when AI and automation erode human connection? Andrew shares how his human-powered tech support company is flipping the script on AI-driven models by putting empathy back into customer service. Together, they discuss the balance between innovation and humanity, the unintended consequences of over-automation, and the urgent need to preserve empathy in our increasingly digital lives.
About the Guest:
Andrew Bolton is the CEO and co-founder of TechRescue, a 24/7 human-powered tech support company committed to bringing empathy and real connection back into customer service. A Harvard-trained strategist and former Wall Street professional, Andrew’s mission is to challenge the automation trend and build tech solutions that center human needs over efficiency.
Key Takeaways:
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Automation is useful, but unchecked it risks eroding empathy and connection.
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Real human interaction in customer service builds trust and loyalty in ways AI can’t replicate.
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Businesses that prioritize care and accountability will stand out in an AI-saturated market.
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AI isn’t going away—it’s about choosing how to use it intentionally.
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Technology must serve humanity, not replace it.
Connect with Andrew Bolton:
Visit: www.techrescue.ioCall: +1 (855) 250-8586Email: help@techrescue.io
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