Back in 10

This Thanksgiving, Jen and Savanah are reflecting on a year filled with change, growth, challenges, and the friendships that made all the difference. They talk about the people who supported them, the communities that lifted them, and the moments that shaped who they’ve become.

It’s raw, real, heartfelt, and very Back in 10.

If you’ve had a year that made you rediscover what really matters, you’ll feel right at home in this convers...

A predictable hygiene schedule is the heartbeat of every successful dental practice. In this episode, Jen and Savanah dig into the art and strategy of recall system refinement, from improving patient connections to setting team expectations and creating scheduling systems that prevent costly downtime.

They explore controversial approaches, the power of consistency, and why recall must be treated as a relationship, not a task list. ...

Efficient turnover isn’t busy work, it’s the backbone of a well-run practice.

In this episode, Jen and Savanah dive into what it really takes to create smooth operatory flow without cutting corners. They cover infection control, setup strategy, team communication, and the not-so-glamorous side of leadership that keeps the day on track.

Whether you’re a hygienist, assistant, or leader, this one’s a reminder that turnover is everyone...

From omelet disasters to sticky-note chaos, Savanah and Jen tackle one of the least glamorous topics in dentistry - inventory management - with their trademark honesty and humor.

They share how to reduce waste, create accountability, and keep your ordering systems simple and sustainable. Whether it’s using scanners and barcodes or setting clear inventory responsibilities, this episode proves that strong leadership starts with the d...

What’s scarier than a failed bone graft? Try fraud, micromanagers, or being literally put in the freezer.

In this Halloween edition of Back in 10, Jen and Savanah read true listener-submitted “leadership nightmares." Those real stories of chaos, conflict, and lessons learned the hard way. From spooky team drama to chilling HR nightmares, they unpack what went wrong, what could have gone better, and how to handle it if it ever happe...

Brandi Williams didn’t plan on a career in dentistry - she stumbled into it, stayed for 31 years, and now leads 46 practices as Chief Growth Officer. In this Break Room Session, Jen and Savanah talk with Brandi about her journey from dental assistant to award-winning leader, how emotional intelligence changed her approach, and what it means to grow people, not just practices.

She also opens up about her life outside of dentistry- t...

A full schedule doesn’t always mean a healthy one.

In this episode, Jen and Savanah tackle schedule optimization from every angle - productivity, burnout prevention, and the tools that actually make a difference. They share how to balance high-production appointments, address bottlenecks, and keep your team aligned with realistic, human-centered scheduling.

This is real talk about what works, what doesn’t, and how to create flow in...

Great marketing doesn’t start with software.  It starts with people.

In this episode, Jen and Savanah share how to strengthen patient loyalty and referrals through genuine, personal connection.  Honestly, one handwritten note can do more than a $10K campaign.

They explore what happens when you blend the best of technology with a truly human experience, from celebrating patients to creating small, memorable moments that matter.

Beca...

When patient conversations get heated, your response sets the tone for your entire team. In this episode, Jen and Savanah talk through de-escalation strategies that every dental leader should know.

From using calm tone and pauses, to documenting conversations and knowing when to step in, this episode gives you the tools to keep control of tense situations without burning out your team.

Special thanks to our recording partner Chri...

The words you use in treatment presentation matter more than you think. Patients don’t respond to jargon, they respond to clear explanations, everyday language, and trust.

In this episode, Jen and Savanah unpack what makes treatment presentation successful, from framing diagnoses in simple terms to handling financial conversations with compassion and flexibility. They also share why strong team communication and calibrated language...

This episode isn’t about practice management or leadership tips. It is about real life, real struggles, and how we keep ourselves afloat in a demanding industry. Savanah and Jen share candid stories about mental health, setting boundaries, and finding ways to recharge when the weight of the dental world gets heavy.

They talk about dancing with kids, sniffing doodle paws, choosing health over hustle, and why kindness and empathy mat...

Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered conversation, Jen and Savanah explore how to manage attitude, energy, and communication across the entire team.

They share practical tips on separating personal stress from professional interactions, guiding “cold” providers toward warmth, supporting admin teams under pressure, and using...

Patients remember how they felt when they walked out of your practice, and that memory shapes whether they return or refer. In this episode, Jen and Savanah share practical strategies to transform the end of an appointment into a moment that builds loyalty.

From smooth handoffs to thoughtful follow up, and even controversial takes on who should schedule and collect, this conversation offers ideas you can implement immediately to im...

Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the real tea on first impressions, from lobby smells and website vibes to front desk titles and cringe clinician greetings.

Whether you're a dental leader, practice owner, or the team member who actually makes it all run, this one’s for you.

• Why your reviews, photos, and boo...

You’re back from the conference, your brain is buzzing, and your notes are overflowing. Now what?

In this episode, Jen and Savanah break down how to transform that inspiration into action without overwhelming your team. From creating a game plan to setting timelines, delegating tasks, and tracking metrics, you’ll learn how to roll out change in a way that actually sticks.

Because leadership isn’t about dumping every new idea at onc...

What makes a dental conference speaker truly unforgettable and what swag is actually worth stuffing into your carry-on? In this episode of Back in 10, Savanah and Jen break down their top speaker picks, the qualities that keep attendees engaged (and emotional), and the giveaways that hit harder than a logo tote bag. Whether you’re planning your next CE trip or curating your own booth swag, this episode dishes up the real talk you d...

Conferences aren’t just about showing up, they’re about showing up prepared.

In this episode of Back in 10, we’re talking mindset, money, and making every conference minute count. From getting your boss to say “yes” to picking the right events and knowing which speakers will change your game, we’re giving you the strategies that turn a trip into an investment.

Special thanks to Chris "The Wizard" Stone of Rock Solid Media, our re...

Headed to a dental conference? Before you pack that extra pair of heels (or worse… that jumpsuit you’ll regret in the restroom), listen in!

We’re talking everything from rookie mistakes to pro-level packing tips, networking without burning out, and the must-haves that keep you sane in the chaos. Whether it’s your first event or your fiftieth, this is the survival guide you didn’t know you needed.

Learn how to:

• Nail your confer...

Are you actually motivating your admin team or just managing them? In this episode, Savanah and Jen dive into the real strategies that inspire admin teams to show up, step up, and thrive. From leading by example and offering true presence, to setting achievable goals and recognizing hard work in meaningful ways, they share practical, actionable tips every dental leader can implement. Plus, a spicy chat on time off, bonuses, and why...