In this episode of Behind the Meter: an MPSC Podcast, we’re shining a light on a growing threat to Michigan energy customers—utility scams. From phone calls demanding immediate payment to imposters showing up at your door, scammers are using increasingly sophisticated tactics to trick consumers out of their money and personal information.
We’re joined by Monica Martinez, a nationally recognized expert in utility scams and consumer protection, who shares the latest trends, red flags to watch for, and what you can do to stay safe. Also returning to the show is Dan Scripps, Chair of the Michigan Public Service Commission, who offers insights into the Commission’s role in protecting customers and working with utilities to raise awareness and prevent fraud.
If you’ve ever wondered how to tell a real utility notice from a scam—or what to do if you’re targeted—this episode is packed with practical tips and resources to help you stay informed and protected.
Propane Resources:
Utilities United Against Scams: https://www.utilitiesunited.org/
Federal Trade Commission: https://consumer.ftc.gov/articles/scammers-pretend-be-your-utility-company
MPSC Utility Scam Detector: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/spotlight/Utility_Scam_Alert_Detector.pdf?rev=c9fbbc31206f425f8c77d460f29f4142
MPSC How to Protect Yourself Against Utility Scams: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/consumer/info/tips/Protect_yourself_against_utility_scams.pdf?rev=fb7b4e1be1494abd941cce4f7a19316f
MI Attorney General: https://www.michigan.gov/consumerprotection/protect-yourself/consumer-alerts/scams/utility-imposter-scams
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